On the day of arrival, a member of my group found out that he had left a bag containing passports and a substantial amount of money in the taxi to the hotel. We immediately informed staff at the concierge, one of whom left on a motorbike immediately to attempt to look for the taxi, though he eventually returned, failing to track down the taxi. Throughout the ordeal, the hotel staff kept us informed of progress, and constantly reassured us, helping us make calls to the relevant departments and even accompanying us to the police station. Would like to specially single out Add for being so helpful throughout. Eventually the taxi driver was contacted and we were able to retrieve the bag with all contents intact. Special thanks to the taxi driver as well. Thank you to all staff of Eastin once again.