8.7

Excellent
/10
(528 reviews)See what guests said
Highly rated by guests – 86% would recommend
Highly rated by guests – 86% would recommend
Swimming Pool3
Beach3
View2
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Phu Quoc Prison 5.6 km
Sao Beach 6.0 km
Ho Quoc Temple 12.0 km
Phu Quoc Waterfall 19.7 km
Long Beach 24.7 km
Duong Dong Market 25.5 km
Ong Lang Beach 30.4 km
Phu Quoc Countryside 37.4 km
Vinwonders Phu Quoc 43.2 km
Vinpearl Safari 44.2 km
Nearby landmarks
Benh Xa Quan Dan Y Dao Phu Quoc 4.1 km
An Thoi Port 4.1 km
Khem Beach 4.2 km
Gam Ghi Island 4.2 km
Sung Duc Pagoda 4.7 km
Hon Thom Cable Car 5.4 km
Phu Quoc Prison 5.6 km
Sao Beach 6.0 km
Hon Thom Island 7.2 km
Ho Quoc Temple 12.0 km
Premier Village Phu Quoc Resort Managed by Accorhotels

"Friendly manager, for three nights at a resort with good facilities."

HUNHEE - December 14, 2019
Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges - Bed Premier Village Phu Quoc Resort Managed by Accorhotels
Lobby Premier Village Phu Quoc Resort Managed by Accorhotels
Swimming pool [outdoor] Premier Village Phu Quoc Resort Managed by Accorhotels
See all 63 photos
Removed from saved list
Free Wi-Fi

Premier Village Phu Quoc Resort Managed by Accorhotels

Ong Doi Cape An Thoi Town Phu Quoc District, Bai Khem, Phu Quoc Island, Vietnam, 920000 - See map
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Private beach

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Cheaper than 69% of all properties in Phu Quoc Island in the last 24 hoursCompared to 653 Phu Quoc Island properties at Agoda for various dates
Value for money8.6
Distance to city center35km
Location rating8.3
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport18.5 km

Rooms available at Premier Village Phu Quoc Resort Managed by Accorhotels

Beachfront Villa with Private Pool, Premier Club Privileges
...
  • Sea view
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
Enter dates to see prices
Hillside Villa with Private Pool
...
  • Balcony/terrace
  • 3 bathrooms
  • 1 king bed & 2 single beds ...
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Eden Bay On the Rock Villas with Private Pool, Premier Club Privileges
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Island Villa with Private Pool
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
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On The Rock Villa with Private Pool
...
  • Balcony/terrace
  • 3 bathrooms
  • 1 king bed & 1 king bed & 2...
Enter dates to see prices
Hillside Villa with Private Pool
...
  • Garden view
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
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Sunset Villa with Private Pool
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
On The Rock Villa with Private Pool, Premier Club Privileges
...
  • Ocean view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
Enter dates to see prices
Eden Bay Ocean View Villa with Private Pool
...
  • Balcony/terrace
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Premier Village Phu Quoc Resort Managed by Accorhotels?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Premier Village Phu Quoc Resort Managed by Accorhotels?

For those who wish to drive their own cars, Premier Village Phu Quoc Resort Managed by Accorhotels has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Premier Village Phu Quoc Resort Managed by Accorhotels?

Start your mornings right, with the continental and buffet breakfast options offered at Premier Village Phu Quoc Resort Managed by Accorhotels.

What are my dining options at Premier Village Phu Quoc Resort Managed by Accorhotels?

Premier Village Phu Quoc Resort Managed by Accorhotels features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Premier Village Phu Quoc Resort Managed by Accorhotels?

Premier Village Phu Quoc Resort Managed by Accorhotels does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Premier Village Phu Quoc Resort Managed by Accorhotels

  • 10.0

    Exceptional

    "Was really fantastic resort I've ever experienced."

    Seok

    |

    September 20, 2019

  • 9.6

    Exceptional

    "The villa pool was great after a day at the beach."

    Deborah

    |

    February 16, 2020

  • 9.6

    Exceptional

    "Fabulous huge villa with great beds and amenities."

    Deborah

    |

    February 16, 2020

Property ranking|Compared to 653 Phu Quoc Island properties
See all rankings
Room size
413 sqm.
Cleanliness score
8.9/10
Value for money score
8.7/10
Location score
8.3/10
Bigger than
99
%
of Phu Quoc Island properties
Better than
89
%
of Phu Quoc Island properties
Better than
88
%
of Phu Quoc Island properties
Better than
86
%
of Phu Quoc Island properties
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Overall rating:

8.7

Excellent
528 reviews
Cleanliness
8.7
Facilities
8.6
Location
8.3
Read all reviews >
What travelers say they love:
the food is tasty - and very well priced for the location.
Michelle from Hong Kong SAR, China
Couple
More about Premier Village Phu Quoc Resort Managed by Accorhotels

More about Premier Village Phu Quoc Resort Managed by Accorhotels

Located in the Bai Sao area, Premier Village Phu Quoc Resort is the ideal point of departure for your excursions in Phu Quoc Island. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

Premier Village Phu Quoc Resort offers many facilities to enrich your stay in Phu Quoc Island. This property offers numerous on-site facilities to satisfy even the most discerning guest.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The property's host of recreational offerings ensures you have plenty to do during your stay. Premier Village Phu Quoc Resort is your one-stop destination for quality accommodation in Phu Quoc Island.

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Most talked about facilities

Breakfast

1 mention

Swimming Pool

1 mention

Beach

1 mention

What they offer

9.2

Exceptional

"The spa is amazing, well priced with amazing masseurs."

Michelle

|

February 6, 2021

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

The Market
Cuisine:Asian, International, Vietnamese
Menu:Buffet, A-la-carte
Corallo
Cuisine:Asian, European, International
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Premier Village Phu Quoc Resort Managed by Accorhotels from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.7
Facilities8.6
Location8.3
Service8.4
Value for money8.6
High score for Phu Quoc Island
Rating
9+ Exceptional (52)
8-9 Excellent (12)
7-8 Very Good (14)
6-7 Good (7)
<6 Below Expectation (13)
Time of the year
Mar - May (12)
Jun - Aug (22)
Sep - Nov (21)
Dec - Feb (43)
All guests (196)
All room types
All languages

Show reviews that mention 

Showing 98 verified guest comments
12345
10.0
Exceptional
Elisabeth from Germany
Family with teens
Island Villa with Private Pool
Stayed 1 night in December 2019

Beautiful resort”

We were not particularly fond of the island Phu Quoc but loved this resort. Beautifully designed villas and friendly staff. (Only the gym was a bit off the beaten track..)

Reviewed January 03, 2020

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Hello Elisabeth, Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the design of the property to your liking. Hope to see you return soon! Safe travels. Manon Boonstoppel Guest Experience Manager

Responded January 06, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
10.0
Exceptional
Huu from Singapore
Couple
Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges
Stayed 2 nights in November 2020

Fantastic stay for our honeymoon”

We booked an Ocean view Villa during our here for our honeymoon. It was fantastic staying at Premier Village. The villa is spacious, with 3 bedrooms (suitable for family) and a magnificent view over its infinity pool. The services and the food are all great! In addition to the private pool, we also enjoy the big infinity pools of the hotel, as well as the beaches with activities such as kayaking and cycling. All the staffs are very helpful and easily approachable. Our sincere thanks to the General Manager Daniel, the customer service staff Thi, the Corallo chef Pedro and other staffs as well. Will definitely come back with our family in the future. Some recommendation: if there is some free shuttle bus to/from the airport (does not need to be so frequent, maybe 2 or 3 trips per dayl, it would be more perfect.

Reviewed November 10, 2020

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Xin Chao Huu, Thank you very much for taking the time to share your experience and for choosing to stay with us at Premier Village Phu Quoc Resort. We are very happy to know that you had a fantastic stay during your honeymoon and that you found the facilities, activities, services of our property and the hospitality of staff to your liking. Will let our Heartist Thi, Chef Pedro and our General Manager Mr. Daniel know that they contributed to your enjoyment. Review like this will surely boost our team to strive more excellent guest experience everyday. Hope to see you return soon Safe travels! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Responded November 11, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
10.0
Exceptional
HOOI from Malaysia
Group
Hillside Villa with Private Pool
Stayed 1 night in August 2019

Super b”

Excellent resort and friendly staffs.. Highly recommended to stay when travel to phu quoc.

Reviewed August 30, 2019

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Dear Hooi Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
9.6
Exceptional
Deborah from United Kingdom
Group
Hillside Villa with Private Pool
Stayed 5 nights in February 2020

Relaxing luxury ”

Fabulous huge villa with great beds and amenities.. the villa pool was great after a day at the beach. Beach clean with good facilities. Both restaurants served gorgeous food and staff were very helpful. Buggy service worked well using the app. It is a long way from anything although we did use taxis to go to cable car (must do), fishing village (must haggle on price of fish not like us) Saigonese restaurant (fab food need to book) and 4 island boat trip with (Pacific). Some slight miscommunication with staff but in general English is good. Would stay again if more local restaurants and things to do were developed. Lots of new development by Sun group so not sure what will be left of local Vietnamese life

Reviewed February 16, 2020

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Dear Valued Guests, Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham Front Office Manager

Responded February 23, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
10.0
Exceptional
Seok from South Korea
Family with young children
Hillside Villa with Private Pool
Stayed 4 nights in September 2019

fantastic resort!”

was really fantastic resort I've ever experienced. stayed 4 nights with 3 kids, and every minutes during stays has a value for my memory. swiminig twice in fool besides room, and can enjoy watching beautiful beach. really want to visit again here if I want to take a rest in Phu qouc!

Reviewed September 20, 2019

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Dear Seok Just wanted to thank you for your recent stay here at Resort! So glad you were able to experience our warm Accor hospitality and we look forward to seeing you soon. Best Regard, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
9.6
Exceptional
I from Taiwan
Group
Hillside Villa with Private Pool
Stayed 2 nights in September 2019

Excellent experience”

My friends and I spent 2 nights at Two-Bedroom Island Villa with Private Pool. The whole experience was wonderful. Room condition was perfect with a very nice view. I'd like to give a shout-out to my our Resort host Tú Tú for recommending things we can do in the villa and managing our transportation. Because not everyone work in the villa can speak fluent English, she did an excellent job and really makes our stay more enjoyable! This villa is still expanding the varieties of food was okay for 3 nights. I believe this won't be an issue in the near future. I'll definitely recommended people to stay at this excellent villa when visiting Phú Quốc!

Reviewed September 16, 2019

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Dear I, Just wanted to thank you for your recent stay here at resort! So glad you were able to experience our warm Accor hospitality and we look forward to seeing you soon. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
9.6
Exceptional
Jason from United Kingdom
Couple
Stayed 3 nights in January 2019

A wonderful experience!”

This has to be one of the best resorts i have stayed at! Upon arrival (If clear sky & sunny, the reception is amazing with breath taking views. The staff were all amazing and accommodating. Even the security guards standing around the resort are amazing! 3 bedroom villa was beautiful and had plenty of space for 5 people. Was truly an amazing experience. Breakfast & dinning very nice. Only issue would be the location being far away from everything. Saying this, we choose this resort intending to stay within the resort. The Facilities are great for a relaxing time. We hope to visit again in the future!

Reviewed February 04, 2019

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Dear Jason, Thank you for your review. I am pleased to hear you enjoyed your stay and will let us know that they contributed to your enjoyment. We hope to see you again soon. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
9.2
Exceptional
HOI from Hong Kong SAR, China
Family with teens
Stayed 2 nights in May 2019

Perfect place to relax and ideal for family travellers”

I brought my parents who are 70 and disabled to this hotel and we had an absolutely wonderful time! You can take buggy to anywhere in the resort and the staffs are amazingly friendly The best thing is you really feel how they care about you. I am a vegetarian and my sister is gluten intolerant. The staffs showed us the things we could eat on the breakfast buffet on the first day. My sister even had gluten free cupcakes and bread everything. Definitely the best resort I have had stay in. Thank you"

Reviewed August 03, 2019

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Dear HOI Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
2.0
NAMI from South Korea
Family with young children
Beachfront Villa with Private Pool, Premier Club Privileges
Stayed 1 night in October 2019

It was scrambled.”

Villa is ok but the way of handling complaints is awful. Many calls came late night for contacting front desk. After I removed the phone line, I could calm down. Moreover the next day calls came again from many foreigner!!! My family disturbed our vacation on last day in phu qouc. What is this! Service desk provides the pick up instead of my reservation that I booked before. My driver should go back with no fee because villa's constracts with taxi. I said I promised to him I pay 1,750k dong but hotel said "Don't worry about that". So being provided, I came back to Korea. My driver request the charge of his fuel to me. What is this? The manager gave me his name card but it will not be used. I don't want to go there again.

Reviewed October 08, 2019

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Dear Nami We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning telephone and have reported your concerns to our maintenance team. We will be sure to address the issues with the room facility and hope you will consider giving us a second chance if you return to the area. Best Regards, Joey Pham Front Office Manager

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
10.0
Exceptional
Edmund from Malaysia
Family with young children
Stayed 1 night in May 2019

Perfect vacation, Infiniti pool, friendly staff”

Love this resort, very relaxing, my kids enjoyed the Infiniti pool & the beach, breakfast was great. The seafood buffet at night was delicious but the queue is will get really busy during peak. Food - in room / hotel restaurant only. I believe most of their unit come with a pantry kitchen so you can cook (prepare your own ingredients) I rate it 5/5 love it

Reviewed May 20, 2019

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Dear Edmund Thank you very much for taking the time to share your experience. I am very happy to hear that the staff took such good care of you and you found the amenities of the property to your liking. Hope to see you return soon! Safe travels. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
10.0
Exceptional
Bernard from Vietnam
Family with teens
Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges
Stayed 2 nights in February 2021

Exceptional”

Stunning villa with private pool. Spacious bedrooms and huge living room. We have a wonderful 2 night stay here. Very quiet and beautiful view over ocean. Bathroom is so clean with plenty of amenities. We recommend this resort for anyone who is searching quietness and comfortable stay in luxurous environment.

Reviewed February 15, 2021

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Dear Bernard, Xin Chao Thank you for taking the time to write such a great review from your recent stay with us. We are ecstatic to read that you had a luxurious experience in your stunning villa with spacious bed and living room facing the ocean some more with your high recommendations. Thank you again and hope to see you return to Premier Village Phu Quoc Resort. Safe Travel! Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Responded February 16, 2021
Premier Village Phu Quoc Resort Managed by Accorhotels
9.2
Exceptional
Can from Vietnam
Family with teens
Hillside Villa with Private Pool
Stayed 3 nights in April 2019

Nice hotel”

Must be here

Reviewed July 18, 2019

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Dear Can, Thank you for your review. I am pleased to hear you enjoyed your stay and will let us know that they contributed to your enjoyment. We hope to see you again soon. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
9.2
Exceptional
Michelle from Hong Kong SAR, China
Couple
Hillside Villa with Private Pool
Stayed 7 nights in January 2021

A beautiful island escape”

The hotel is well laid out, and right now is extremely good value for money. The beach is pristine, staff are friendly, and the villas are large and airy with the private pool a great addition. The spa is amazing, well priced with amazing masseurs. Sadly due to COVID the menu is limited with only one restaurant open. But the food is tasty - and very well priced for the location. Highly recommended.

Reviewed February 06, 2021

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Dear Michelle, Xin Chao Premier Village Phu Quoc Resort Team would like to thank you for taking the time to share your great review Your gracious comments about your recent stay will surely boost our Heartist motivation to strive excellent guest service everyday some more to know that our facilities and service is up to your preference especially our spa and we will share to the entire team about your review. Hope to see you return to Premier Village Phu Quoc Resort soon, Safe Travels Sincerely, Ms. Jubanny Ariola Guest Experience Manager

Responded February 16, 2021
Premier Village Phu Quoc Resort Managed by Accorhotels
7.2
Very good
Wansoo from Vietnam
Family with teens
Hillside Villa with Private Pool
Stayed 2 nights in July 2020

Beautiful Resort~~ But...”

Although there is no blame for such things as beautiful accommodation and natural environment, I write down my opinions on what I want to improve your customer service and what I am dissatisfied with using it. 1. Considering the relatively high cost of accommodation, it would be to nice to offer free limousine service. 2. We had a blackout notice of electricity at the resort (11 a.m. ~ 12:30 p.m.) but sent a one-sided internal web message, and we checked the message only after it was actually blackout. I can understand up to this point. But the electricity was still off at 12:30. There's no message, and only when we call again does the manager say it takes more time, but there's no power at the appointed time. The resort's kitchen facilities are induction, so we can't eat lunch and don't move to another place. After about 4 hours, the electricity was turned on. I don't think it's a matter of just saying sorry to the customer, but when I checked out, the resort didn't even mention it.

Reviewed August 03, 2020

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Dear Wansoo, Thank you for taking the time to tell us about your experience at the Premier Village Phu Quoc Resort - Managed by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joey Pham

Responded August 06, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
8.4
Excellent
HUNHEE from South Korea
Family with young children
Stayed 3 nights in November 2019

11.29-12.1 ”

good trip good Jonathan Manager! friendly manager, for three nights at a resort with good facilities. I'll visit you again. Thank you for your kindness.

Reviewed December 14, 2019

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Dear Hunhee, Such amazing comments are a real confidence booster for the team. We are thrilled by your feedback, thank you for taking the time to review us on Agoda. We are all very pleased you have taken the time to highlight Jonathan and his service. He is indeed one of our shining stars and we are glad he has made such an impression. Thank you for mentioning this, we will be sure to recognize him. Hunhee, thank you for staying with us, we all look forward to welcome you back to Premier Village Phu Quoc Resort soon. Kind Regards Manon Boonstoppel Guest Experience Manager

Responded December 17, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
6.8
Good
Crystal from Vietnam
Couple
Island Villa with Private Pool
Stayed 2 nights in April 2019

Poor service”

I have 3 day-trip in this resort. The facilities are quite good and new. The staff clean up the room well but the private pool in villa is dirty with many fallen leaves in. But the most disappointed thing is the service here. It's so bad (with the amount I have to pay). When we first arrive, the receptionist introduced their service (dining in room, spa, bicycle loan service...) and told me if we want to use bicycle in the resort, we can register and they will bring to my villa. Besides, we can ask them to take tramcar to visit the resort. But the next day, when I want to visit the resort, I first ask for the bicycle, they said sorry that the visitors are so crowded so they couldn't bring bicycle for me and asked me I had to go to their station (where they put their bicycles) and then register there myself! Because it's quite far from my villa, I quit. Then I asked for the tramcar to take me around the resort for visiting. They refused again because the visitors are so crowded (again!)

Reviewed April 18, 2019

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Dear Crystal I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, I hope you will consider staying with us again. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
6.8
Good
raphael from France
Family with young children
Stayed 5 nights in December 2018

Excellent location, spacious villas, nice staff though still lacking experience”

Pros: location, beach, swimming pool, villas Cons: unexperienced staff (making some mistakes in food delivery, some with limited English skill), sea not very clean (plastics coming on the beach, but cleaned by staff), food choice a bit limited outside of pricey buffet options.

Reviewed December 31, 2018

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Dear raphael I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, I hope you will consider staying with us again. Best Regards, Joey Pham

Responded October 27, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
6.8
Good
Martin from Vietnam
Family with young children
Island Villa with Private Pool
Stayed 6 nights in January 2020

Great concept, poor execution”

Spent 6 nights there, but left a bit disappointed. Great concept and a fabulous location, but too many things do not live up to the promise. The villas look nice from the outside, but the quality of furnishings and furniture is not 5-star (very cheap material and quite some wear and tear already). The same goes for food; especially breakfast was far from 5-star standards (Salinda still unmatched, intercontinental also much better, just to name a few...). Dinner Buffett way too obviously reuses leftovers from breakfast as does room service. Buggy service is ridiculous: We waited 45min for a scheduled (!) pickup on our check out day. So overall a disappointing experience, because it could have been so much better, if only... too bad!

Reviewed January 29, 2020

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Dear Valued guest, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again. Joey Pham Front office Manager

Responded February 23, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
8.0
Excellent
LIp from Malaysia
Group
Eden Bay On the Rock Villas with Private Pool, Premier Club Privileges
Stayed 3 nights in November 2019

Villa Hotel”

There was an initial mix up when our group was given a 3 bedroom villa despite our booking clearly stating 4 bedrooms. Otherwise villa was spacious, bed comfortable, bathroom worked well and we communicated with our host thru what’s app. It seems that written communication is better understood than verbal. May have to wait for buggy especially at peak times. Food generally good.

Reviewed November 28, 2019

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Dear guest, Thank you for choosing to stay with us at the Premier Village Phu Quoc Resort. I am glad to hear that you enjoyed your stay and that our host team was helpful! I will be sure to share your comments with them. About the buggy service, be sure that we will focus our efforts to improve the waiting time. I hope you will return should your travels bring you back this way. Sincerely, Manon Boonstoppel Guest Experience Manager

Responded December 04, 2019
Premier Village Phu Quoc Resort Managed by Accorhotels
6.8
Good
Di from China
Family with young children
Eden Bay Ocean View Villa with Private Pool, Premier Club Privileges
Stayed 4 nights in December 2019

chaos team. time is money.”

waited for luggages to send back to our room for 1 hour and they cannot be sure which is ours (already gave the tag to the team tho). waitied for buggy car for 45 mins dispite we called 3 times booked a table for ny gala in advance with baby chair. when we arrived they told me baby chair is fully booked???after telling them that I booked already, they provided me a baby chair ultimately. weird

Reviewed January 09, 2020

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We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues with your luggage and buggy services and will work with our team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again. Best Regard, Joey Pham Front Office Manager

Responded April 13, 2020
Premier Village Phu Quoc Resort Managed by Accorhotels
12345
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