Prima Palace Hotel
Comfort Double Prima Palace Hotel
Lobby Prima Palace Hotel
Lobby Prima Palace Hotel
See all 60 photos
Removed from saved list
7.8
Very good
/10
(46 reviews)See what guests said
See map
9.0
Exceptional
Location rating score
Exceptional location - 50 meters from city center
  • Holzer - Books200 m
  • Mahane Yehuda Market270 m
  • Uzi Eli270 m
  • Muscat Jewelry & Gifts280 m
  • Babel's Daughter290 m
  • Chiesa San Giovanni Battista290 m
  • Teamim290 m
  • J'aime Happy Gifts320 m
  • Bikur Cholim Hospital340 m
  • JLM Bazar370 m
  • Free Wi-Fi

    Prima Palace Hotel

    2 Pines Street, City Center, Jerusalem, Israel - See map
    "Very accommodating place for Shabbos visitors, including full meals one can pre-pay for."
    Thomas - June 6, 2016
    Excellent cleanliness
    8.2 rating for cleanliness
    Very good comfort
    7.7 room quality and comfort
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Garden

    • Ticket services

    Property ranking|Compared to 1,275 Jerusalem properties
    See all rankings
    Room comfort score
    7.7/10
    Location score
    9.0/10
    Cleanliness score
    8.2/10
    Review score - United States
    8.1/10
    Better than
    98
    %
    of Jerusalem properties
    Better than
    97
    %
    of Jerusalem properties
    Better than
    97
    %
    of Jerusalem properties
    Better than
    97
    %
    of Jerusalem properties
    Value for money7.7
    Location rating9.0
    Nearest airportBen Gurion Airport (TLV)
    Distance to airport38.2 km

    Rooms available at Prima Palace Hotel

    7.7
    Very good
    Room comfort & quality
    Deluxe Balcony Room
    Deluxe Balcony Room
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Comfort Double
    Comfort Double
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Comfort Single Room
    Comfort Single Room
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Double Or Twin Standard
    Double Or Twin Standard
    ...
      Enter dates to see prices
      Single Standard
      Single Standard
      ...
        Enter dates to see prices
        Single Economy
        Single Economy
        ...
          Enter dates to see prices
          Double Or Twin Economy
          Double Or Twin Economy
          ...
            Enter dates to see prices
            Economy Room
            Economy Room
            ...
            • Shower
            Enter dates to see prices

            What people love about Prima Palace Hotel

            • 7.3
              Very good
              Staff 

              "Stay was ok - customer service was good especially nael."

              seymour

              |

              March 23, 2016

            Up to 30% off with Agoda Insider Deals!

            Prices drop the moment you sign in!

            Sign in now
            More about Prima Palace Hotel

            More about Prima Palace Hotel

            9.2
            Exceptional

            "Great location and breakfast."

            Alex

            |

            July 3, 2016

            An overview

            Show less

            What they offer

            9.2
            Exceptional

            "Nice entranceway and lobby."

            Alex

            |

            July 3, 2016

            Read more reviews
            Show less

            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show more

            Property's guest policies

            Show less

            Some helpful facts

            Show less

            Reviews of Prima Palace Hotel from real guests

            Provided by verified guests of Agoda
            Agoda Reviews (46)Booking.com Reviews (306)
            7.8
            /
            10
            Cleanliness8.2
            Facilities7.1
            Location9.0
            Room comfort and quality7.7
            Service7.4
            Value for money7.7
            Rating
            9+ Exceptional (9)
            8-9 Excellent (3)
            7-8 Very Good (3)
            6-7 Good (2)
            <6 Below Expectation (7)
            Time of the year
            Mar - May (6)
            Jun - Aug (4)
            Sep - Nov (8)
            Dec - Feb (6)
            All languages
            All guests (46)
            All room types
            Showing 24 verified guest comments
            12
            5.6
            mendel from United States
            Couple
            Superior
            Stayed 7 nights in July 2018

            Food is bad need big omproovment”

            Shan't meals badddďd

            Reviewed July 29, 2018
            7.2
            Very good
            Leonard from United States
            Solo traveler
            Comfort Double
            Stayed 6 nights in June 2018

            Very good”

            Came back to hotel at 12:15am, no response to open gate. Sfter 10 min wait, called security. Water (for showers) ere never hot, just warm. Breakfast..large selection. Scrambled eggs was much to oily, the brewed coffee was awful.

            Reviewed June 23, 2018

            Dear Leonard, Thank you for taking the time to provide us with your valuable feedback on your stay with us at Prima Palace. I am sorry to hear about some of the inconvieniences you experienced with us and I have forwarded your comments to the relevant staff for immediate review. We hope you will give us a second try to fully impress you in the future. Best, Deena Moskowitz Guest Relations Manager

            Responded June 24, 2018
            Prima Palace Hotel
            6.0
            Zvi from United Kingdom
            Couple
            Comfort Double
            Stayed 4 nights in January 2018

            Truth in Advertising”

            While the website claims that there is free parking available, the staff later claimed this only "if it's available." Unfortunately for most of our stay it was not. Even when there were clearly spaces in the very small lot that they have, they refused to allow us to use them. Unfortunately this, together with the fact that the apps for paying for parking in Jerusalem do not allow you to register with an overseas number, meant we received 3 parking tickets for 100 NIS each. If you need parking while you are in Jerusalem, this is not the place to book. It's brilliantly located, reasonably clean (though the staff can do with being quieter at 7am) and reasonable priced for someone who wants the frum atmosphere and setting.

            Reviewed February 02, 2018

            Dear Zvi, Thank you kindly for your detailed and valuable feedback. We apologize for the misunderstanding, as yes there is parking but it is upon availability as it says on the website "Parking is free for Hotel guests, upon availability." I am not fully sure how to make this more clear for guests to prevent any inconveniences upon arrival. We are glad though that you found the location to be great and the hotel clean and reasonably priced. Thank you again for your review, Deena Moskowitz Guest Relations Manager

            Responded February 06, 2018
            Prima Palace Hotel
            10.0
            Exceptional
            Chaim from United States
            Solo traveler
            Comfort Double
            Stayed 7 nights in May 2017

            Excellent”

            Courteous help

            Reviewed May 09, 2017

            Dear Chaim, Thank you so much for providing us with your lovely feedback on your stay with us in Jerusalem. We are glad to note that you found the staff to be courteous and rated us as excellent. Our guest experiences are important to us and we appreciate the time you have taken to post your thoughts on our accommodation. Hope to have the pleasure of hosting you with us again in the future. Best, Deena Moskowitz Guest Relations Manager

            Responded May 10, 2017
            Prima Palace Hotel
            3.6
            Brocha from United States
            Solo traveler
            Superior
            Stayed 9 nights in February 2017

            No comment”

            The service is not good st sll

            Reviewed March 10, 2017

            Dear Brocha, Thank you for your feedback and the time you took to post your review. We are sorry you did not find the service to be good and your review will be sent to the proper staff to deal with this. We apologize again and wish you all the best

            Responded April 12, 2017
            Prima Palace Hotel
            10.0
            Exceptional
            isaac from United States
            Couple
            Comfort Double
            Stayed 1 night in January 2017

            excellent”

            great hotel great location

            Reviewed January 15, 2017
            9.6
            Exceptional
            Chaim from United States
            Business traveler
            Superior
            Stayed 6 nights in November 2016

            Excellent value”

            Location staff

            Reviewed December 01, 2016
            8.8
            Excellent
            Brian from Canada
            Couple
            Comfort Double
            Stayed 4 nights in November 2016

            Not bad for the price”

            Good value for the price...

            Reviewed November 28, 2016
            9.2
            Exceptional
            Alex from United States
            Couple
            Superior
            Stayed 9 nights in June 2016

            Good ”

            Great location and breakfast. Nice entranceway and lobby. Heimshe and friendly clientele. Room air conditioner kept breaking. Manager very helpful and friendly

            Reviewed July 03, 2016
            9.6
            Exceptional
            Thomas from United States
            Solo traveler
            Superior
            Stayed 3 nights in June 2016

            A comfortable weekend.”

            Very accommodating place for Shabbos visitors, including full meals one can pre-pay for. Very nice weekday breakfasts available. 30 minute walk to the Kosel. Has clean in-house men's mikvah.

            Reviewed June 06, 2016
            7.3
            Very good
            seymour from United States
            Couple
            Superior
            Stayed 3 nights in March 2016

            our recent stay at Prima Palace”

            rate, cleanliness, food

            stay was ok - customer service was good especially nael.

            Reviewed March 23, 2016
            8.7
            Excellent
            Moshe from United States
            Couple
            Superior
            Stayed 5 nights in January 2016

            Great Place”

            Location Clean Courteous
            Reviewed February 03, 2016
            9.7
            Exceptional
            Eliezer from Belgium
            Business traveler
            Superior
            Stayed 1 night in November 2015

            Elie”

            food bedroom and Mikva

            lovely just it took to long for the personel to open to parking lot

            Reviewed December 07, 2015
            6.0
            Abraham from United States
            Business traveler
            Comfort Double
            Stayed 5 nights in November 2015

            Rooms are very small,meal are not worth the $$$”

            Area,hot showers, parking

            Very good except for meat meals very not tasty and not worth the $65.00 that the Shabbat meals cost per per person

            Reviewed November 16, 2015
            9.3
            Exceptional
            Chaim from United States
            Solo traveler
            Comfort Double
            Stayed 6 nights in November 2015

            Excellent ”

            Location service staff

            Very relaxing

            Reviewed November 12, 2015
            9.3
            Exceptional
            solomon from United States
            Couple
            Deluxe Balcony Room
            Stayed 2 nights in May 2015

            Location staff comfort”

            very very good
            Reviewed May 08, 2015
            7.3
            Very good
            Shlomo from United Kingdom
            Solo traveler
            Comfort Double
            Stayed 4 nights in September 2014

            Shlomos stay”

            location, friendliness, service.

            very nice except, the bread for breakfast was stale, hardly any white bread, which was stale,except for some tiny unappetizing brown rolls & funny looking uncut bread.In the afternoon the air conditioners & water was turned off forcing me to go elswhere to the bathroom.

            Reviewed October 05, 2014
            6.3
            Good
            Abraham from United States
            Solo traveler
            Comfort Double
            Stayed 5 nights in September 2014

            Small rooms poor breakfast ”

            Quiet, parking ,

            Ok

            Reviewed September 09, 2014
            5.7
            Benjamin from United Kingdom
            Couple
            Comfort Double
            Stayed 1 night in March 2011

            Nice hotel, friendly staff and good atmosphere”

            Gated community, very nice communal areas

            We had a very comfortable night and the breakfast was also very nice! There aren't any facilities there bur the staff are very friendly and it's clean and tidy all round

            Reviewed March 18, 2011
            6.0
            EVERDINA from France
            Solo traveler
            Comfort Double
            Stayed 1 night in January 2013

            Emplacement pratique”

            Personnel sympathique

            Il était très difficile de trouver l'hotel. Le nom n'est pas affiché, ceci apparemment pour des raisons de sécurité.... Cette hôtel a ciblé sa clientèle et en tiens compte dans l'organisation de l'hotel. Je me trouvais donc avec un chambre sans télé. Entrer dans l'hotel était problématique, il fallait sonner, même dans la journée, et parfois attendre longtemps. De nouveau pour des raisons de sécurité. Je n'avais jamais vu ceci dans d'autres hotels à Jerusalemen ou ailleurs en Israel.

            Reviewed January 31, 2013
            12
            This is a popular property. Don't miss out!

            Back to search results

            Back to room choices

            |

            Dismiss

            Prima Palace Hotel
            |Very good 7.8
            ×
            Check in. Step out.
            Experiences on Agoda. Because your room is just the beginning.

            • Exceptional location
            • Mahane Yehuda Market
            • Jerusalem Central Bus Station is within 1.21 km