Perfect location, perfect staff”

Great location. 1st street back from the beach. Down a one way lane with excellent food and massage shops. Great ocean view room without the pricetag of the big 5 star prices. Room was huge. Balcony, outdoor tables and chairs. Perfect for couples. Hotel staff were amazing , so friendly and helpful with any queries. ( sorry I cant remember their names) The hotel staff alone would get me back there. Thoroughly enjoyed my stay. It will now be my go to hotel for Nha Trang. Just be sure to get a room with a seaview. It's worth it :)

Had a wonderful stay”

Booked a suite with a view. The receptionist Anh that greeted me was very friendly and accommodating. Showed me to my room and explained the hotel facilities. The room located on the 13th floor was clean and spacious with a wonderful view, from both the bathroom, balcony and bed. Breakfast was not aimed at westerners but found something to eat, not all nationalities like steamed dumplings and rice for breakfast. There was spaghetti bolognese though, but not really a breakfast item for me. 😂 Would definitely stay at the Prime Hotel again if I visit Nha Trang another time. .

Nice and friendly staff”

Everything was great during our stay. The staff at the front desk Ahn and Ha were always very helpful and friendly. The room cleaning service wasn't the greatest, but I am sure if we had mentioned we were not satisfied they would work to fix the issue.

Everything was good but the they charge me more during check out”

Good location and value for money with this kind of hotel with the money you paid for it. Good breakfast too. Roof top swimming pool with partial sea view is nice, got block by some new up rising building, if not it will be perfect although the swimming pool size is too small. The photos showing the entire hotel is not the actual view you will get, cause got many high building surrounding it now. The stuff charge me more during check out and not according to the price I booked through Agoda, but luckily I double check and confirm again with the stuff and paid the price as per Agoda booking.

Wrong Room and bad customer service”

We booked and paid for a suite in advance but we only get a double room. The staff did not informed us on arrival that the room we booked is not available and they probably hoped that we did not catch that or did not complain. We did but we did not get the right room nor get a compensation. That was the worst experience we made at our holiday in Vietnam. I would not advice to book at this hotel!

Disappointed for the Price ”

Nothing really wrong with this place. Just thinking there would be better Value in Nha Trang after staying here. Staff were very friendly and helpful. Location at end of Alleyway gets a bit tiresome !!!

nice location”

they upgrade me to suite room and with a nice view of nha trang beach.

Super helpful staff”

Receptions Anh was very helpful with whatever I needed in Nhatrang.

ideal hotel in an excellent location”

value for money, friendly and helpful staff, especially Ms Anh, many restaurants outside door, 50m to sea.

Almost perfect, except the swimming pool”

We stayed 3 nights, booked with superior room but upgraded to deluxe room (thanks), so the review here concerns a deluxe room (don't know how about the superior room there): the room is excellent, big, excellent central in ceiling and quiet AC (I like it more than single hanging or noisy AC machine). Bed mattress is comfortable, king size (deluxe room). Bathroom is good but the clothes hanging not a good place (can be wet by shower), but the towels hanging is ok (we use there to hang clothes). There is no locker for the bathroom, but just a slide door, and a watch through glass, so from the room you can see inside the bathroom and vice-versa. There is a curtain between but even down, it can see through. Why for people booking a double room, this is not ... a problem, but somewhat not good for some people though. Wifi is excellent. Swimming pool can be a ... shame, it's small, but the most important is the water does not look clean, and at first it looks like there are many dust in the pool, at the end we noticed that the tiles on the pool floor were broken so it gives that view. It's a pity, as the pool gives a beautiful view on the sea. However, it quite hot in the sun and so nobody uses it (what I see during 3 days). Breakfast buffet is moderate, ok for a 3* hotel. But if you repeats for 3 breakfast, it would begin to feel not appetizing any more. Staffs from reception and doorman are nices, but the ones from the kitchen, while they are nice, but they discuss loudly (publicly) of stories "not to say in public". I set to 5 for the values as we were upgraded, but if not upgraded and stayed for superior room, it might be 4 for this price paid.

Good hotel”

We made 3 night in Prime. The reception up-grade our room to Deluxe room with big seaview for 2 night. The room is very big and comfortable. The swimming pool is on roof top although it's small but great view. The breastfast is also very good for us.

Good value for money in a convenient location”

I really enjoyed my stay at the Prime Hotel. It was close to the beach and town, the staff were friendly and helpful and the room was spacious and clean. My only issue was that the walls were quite thin, so the family next door to me with a crying baby keep me awake at night on a couple of occasions.

Lovely hotel and service with a smile”

i returned here second time and enjoyed it as much as the first time, even a bit more. if you want to stay at a quiet place but still near the beach, this is your place. everything is just great.... full stop

Cllean hotel with friendly and helpful staff”

Good breakfast with varied assortment of asian foods, free internet in lobby, nice rooftop pool but small, close to beach-one block down small street and then one block to beach, staff very helpful and friendly, would return to hotel if visiting again.

Good location, close to beach”

Nice hotel, friendly staff, varied items for breakfast, nice rooftop pool. AC broke in room the first night and we were moved to a different room while repairs were made (two days) Laundry service available across street for 25000 dong per kilo. Visit market downtown (taxi) if you want local fruit or gifts.

Prime Hotel Nha Trang”

pretty much satisfied with the location and amenities. The swimming pool on the 15th floor was awesome. Quiet small, but not many people around. Nice ocean view. I will definitely come back to this hotel for the next time I visit Nha Trang.

Great budged with great staff.”

Originally I was dubious of booking here after seeing a lot of poor reviews but the price and location won us over. Happy to report in my group we had 3 rooms all of which turned out to be clean and tidy. The hotel is obviously under some renovation while we were there but this was carried out with the minimum of impact to ourselves. Breakfast I would say was very good for a hotel at this price point. Special mention for Anh on reception who was able to use good English to patiently help us out arranging different things most days of our stay.

hell Hotel”

We had arrived Airport after midnight, and went to Hotel about 3:00am. Staff guided our family to Dubai Hotel next to Prime hotel without any explanation. No pre-alert, no explanations, no refund. What the hell hotel was!! Such a Hotel should be removed from Agoda.

Great location ”

This hote is in a great location not far from the beach with lots to do, eat and drink right by. The staff was very helpful Anh at the front desk was very informative.

Disappointing experience”

Location at the end of a narrow alley. Ocean view now blocked by huge building. staff was nice, and the breakfast buffet good, but ruined by noisy Russians an Chinese. Russians and Chinese smoke in public spaces. The beach is not far. The pool is smaller than the Jacuzzi at my gym at home. Many better choices than the Prime.