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Prime Royal Hotel

"Good services - staff very helpful & always smiling."

Rosmawati - December 5, 2019
Superior Room - Bed Prime Royal Hotel
Exterior view Prime Royal Hotel
Exterior view Prime Royal Hotel
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Prime Royal Hotel

JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia, 60251 - See map
Free Wi-Fi
See map
Popular landmarks
Tunjungan Plaza 1.4 km
Tugu Pahlawan 1.4 km
Monkasel (Submarine Monument) 2.7 km
Suramadu National Bridge 2.8 km
Sampoerna Museum 2.9 km
Bungkul Park 4.0 km
Surabaya Town Square 4.2 km
Surabaya's Zoo 4.6 km
Pakuwon Food Festival 8.2 km
Masjid Nasional Al Akbar Surabaya 9.1 km
Nearby landmarks
Toeng Market 130 m
Pasar Krempyeng Tembok Gede 340 m
Gereja Perawan Maria tak Berdosa 360 m
BG Juntion 380 m
Carrefour Hypermarket 420 m
Blauran Market 450 m
BG Junction 500 m
Vertical Six Club 630 m
Consulate of Hungary 780 m
Tomb of Dr. Soetomo 790 m

8.0

Excellent

Location rating score

410 meters from city center

This property is in high demand!

25 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Swimming pool [outdoor]
  • 860 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money7.8
Distance to city center0.5 Km
Location rating8.0
Nearest airportJuanda International Airport (SUB)
Distance to airport15.0 km

Rooms available at Prime Royal Hotel

Deluxe Room with Pool Access
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
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Deluxe Room
...
  • City view
  • Non-smoking
  • 2 single beds
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Junior Suite
...
  • City view
  • Non-smoking
  • 1 double bed
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Superior Room
...
  • City view
  • Non-smoking
  • 2 single beds
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Family Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed and 2 single b...
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Standard Twin Room
...
  • Room size: 24 m²/258 ft²
  • 2 single beds
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Deluxe Twin Room
...
  • Room size: 24 m²/258 ft²
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Standard Double Room
...
  • Room size: 24 m²/258 ft²
  • 1 double bed or 2 single be...
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Deluxe Double Room
...
  • Room size: 24 m²/258 ft²
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Deluxe Double or Twin Room
...
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    Frequently asked questions

    What time is check-in and check-out at Prime Royal Hotel?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Prime Royal Hotel?

    Self-parking is conveniently available at the hotel.

    Is breakfast offered at Prime Royal Hotel?

    Adults can enjoy breakfast offered with an additional charge of 110000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Prime Royal Hotel?

    Prime Royal Hotel features 2 on-site restaurants for your dining convenience.

    What is the smoking policy at Prime Royal Hotel?

    Prime Royal Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    What people love about Prime Royal Hotel

    • 8.0

      Very good
      Location

      "Good location, near BG Mall and street food."

      Mohd

      |

      December 13, 2019

    • 8.8

      Excellent
      Location

      "Big room, good location, highly recommended"

      Robby

      |

      October 21, 2019

    • 8.0

      Very good

      "So it was a perfect hotel for us to stay."

      Amanda

      |

      November 9, 2018

    Property ranking|Compared to 706 Surabaya properties
    See all rankings
    Room comfort score
    7.2/10
    Room size
    21 sqm.
    Cheapest price score
    Service score
    7.7/10
    Better than
    90
    %
    of Surabaya properties
    Bigger than
    87
    %
    of Surabaya properties
    Better than
    75
    %
    of Surabaya properties
    Better than
    74
    %
    of Surabaya properties
    Up to 30% off with Agoda Insider Deals!

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    Overall rating:

    7.7

    Very good
    707 reviews
    Cleanliness
    7.5
    Facilities
    7.5
    Location
    8.0
    Read all reviews >
    What travelers say they love:
    The internet connection is very good as well.
    Ana from Germany
    Couple
    More about Prime Royal Hotel

    More about Prime Royal Hotel

    Located in the heart of Surabaya, Prime Royal Hotel is the first property under the management of PR Management. The hotel boasts 69 rooms, including Superior, Deluxe, Family Suite, Junior Suite, and Executive Suite. Designed under a boutique concept, guests can easily reach Jalan Kranggan. Also, guests can easily access a vast array of Surabaya’s public facilities such as malls, hospitals, shops, stores, and so on. This is an affordable hotel that serves guests with the finest hospitality service. Guests who choose to stay inside the hotel can enjoy the facilities that the hotel has to offer, such as a restaurant, Internet access, a mini bar and snacks, and more are enough to complement time at the Prime Royal Hotel.

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    Most talked about facilities

    Breakfast

    28 mentions

    Swimming Pool

    16 mentions

    Housekeeping

    15 mentions

    Internet

    7 mentions

    What they offer

    9.2

    Exceptional
    Staff 

    "The staff are friendly with alittle English."

    Paul

    |

    September 27, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

    Show less

    Reviews of Prime Royal Hotel from real guests

    Provided by verified guests of Agoda
    7.7
    /
    10
    Cleanliness7.5
    Facilities7.5
    Location8.0
    Room comfort and quality7.2
    Service7.8
    Value for money7.8
    High score for Surabaya
    Rating
    9+ Exceptional (119)
    8-9 Excellent (47)
    7-8 Very Good (119)
    6-7 Good (74)
    <6 Below Expectation (111)
    Time of the year
    Mar - May (104)
    Jun - Aug (101)
    Sep - Nov (105)
    Dec - Feb (160)
    Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
    All guests (707)
    All room types
    All languages

    Show reviews that mention 

    Showing 470 verified guest comments
    12345
    9.0
    Exceptional
    Liem from Hong Kong SAR, China
    Family with young children
    Stayed 4 nights in May 2012

    Good Stay”

    Wifi, Breakfast

    overall we had a pleasant experience staying here. it's a fairly new hotel in a very strategic location, walking distance to bg junction and a rickshaw's ride away from tunjungan plaza, the biggest shopping mall in surabaya. outside the hotel one can walk down or like we did, get into a rickshaw (becak) and experience the various surabayans culinary on offer. the staffs at the hotel are friendly and easily offered their smile and service was great. on the negative side, our room did not have much of a view, the bathroom floor flooded every time we took a shower and there was no hot water supply to the bathroom twice during our 5 day stay. my wife says she won't stay here again because of the above but i probably would given the excellent local buffet breakfast, service, location, free minibar daily, free wi-fi and room pricing.

    Reviewed June 10, 2012

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    9.0
    Exceptional
    Egawati from Indonesia
    Solo traveler
    Superior Room
    Stayed 3 nights in October 2015

    a nice hotel for those who travel and work”

    wide window, large room

    I booked the superior room and fortunately got the room with balinese garden view. Its big window allows natural light to enter the room and the room size is large enough. Since I need to work during the day, I found out the room was really convenient not only for rest but also for working on my laptop. There are lots of traditional Surabaya food vendors (including street food) nearby the hotel so I was fine with non-breakfast option. However, I think they need to improve their bathroom cleanliness.

    Reviewed October 08, 2015

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    8.0
    Excellent
    Jegathisen from Australia
    Couple
    Stayed 5 nights in February 2012

    Good hotel with great service and free minibar!!”

    Excellent bed, local buffet breakfast and location.

    overall we had a pleasant experience staying here. it's a fairly new hotel in a very strategic location, walking distance to bg junction and a rickshaw's ride away from tunjungan plaza, the biggest shopping mall in surabaya. outside the hotel one can walk down or like we did, get into a rickshaw (becak) and experience the various surabayans culinary on offer. the staffs at the hotel are friendly and easily offered their smile and service was great. on the negative side, our room did not have much of a view, the bathroom floor flooded every time we took a shower and there was no hot water supply to the bathroom twice during our 5 day stay. my wife says she won't stay here again because of the above but i probably would given the excellent local buffet breakfast, service, location, free minibar daily, free wi-fi and room pricing.

    Reviewed March 06, 2012

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    10.0
    Exceptional
    Dyah from Indonesia
    Business traveler
    Superior Room
    Stayed 1 night in January 2020

    Worth every penny!”

    I quickly booked this hotel bcs our family in Surabaya passed away. Never expecting too much with this hotel but we arrive at midnight and surprised with the hospitality of the staffs, and rooms are clean and Air Con work very well. Thanks!

    Reviewed May 29, 2020

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    7.3
    Very good
    Sarah from Canada
    Couple
    Stayed 5 nights in February 2013

    Excellent service”

    Very good service

    We were most pleased with the service and least impressed with the location. There is nothing in the area but you can walk to BG Junction mall and also to Tunjungan Plaza. There is really nothing to do in Surabaya other than to shop. Only visit if you must! The hotel breakfast was okay - mostly Indonesian food but also an egg station and toast. The deluxe rooms are pretty standard and the Internet was very slow and sometimes cut out. The Blue Bird taxi stand right outside the hotel is useful since you will need a taxi to get anywhere in Surabaya. The pool was a good size but the water was cloudy and quite cold. We were disappointed that none of the patio doors for the rooms lock! We checked several rooms and they are all the same - the doors also have a large gap with the frame, allowing mosquitos to enter.

    Reviewed February 26, 2013

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    8.0
    Excellent
    Marianne from Finland
    Business traveler
    Superior Room
    Stayed 1 night in March 2011

    nice hotel in good location”

    clean and reasonable price

    This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

    Reviewed March 28, 2011

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    8.0
    Excellent
    Marianne from Finland
    Business traveler
    Stayed 1 night in March 2011

    nice hotel and good location”

    new and very clean

    This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

    Reviewed March 28, 2011

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    8.0
    Excellent
    Nadzirah from Singapore
    Couple
    Superior Room
    Stayed 2 nights in December 2011

    A nice boutique hotel in the city of Surabaya”

    Its modern setting

    the boutique hotel is nice and it is located in the heart of surabaya, though it is quite a distance from the airport. it is easy to get around to the malls in the area and there are many food stalls along the street. the boutique hotel has a modern setting, with free minibar and a nice pool. however, when we turn on the water tap, there is a bad smell and we are quite upset with the fact that we are not allowed to access the balcony in our room.

    Reviewed December 22, 2011

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    8.3
    Excellent
    Chan from Malaysia
    Business traveler
    Superior Room
    Stayed 1 night in December 2011

    Great Hotel for the price”

    clean room, lcd tv, nice view and reasonable price.

    i like the hotel as it is reasonably priced for the standard. the massage service is in our room and not in the spa (there isn't a spa). i will definitely stay there again if going to surabaya.

    Reviewed December 26, 2011

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    8.8
    Excellent
    Victor from Indonesia
    Solo traveler
    Superior Room
    Stayed 1 night in January 2018

    Nice and clean hotel”

    I booked this hotel during my visit to Surabaya, and surprised to get quite a cheap hotel, clean & nice! Breakfast variety also quite good

    Reviewed February 19, 2018

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    7.7
    Very good
    Marianne from Finland
    Business traveler
    Stayed 1 night in March 2011

    nice hotel in good location”

    new and very clean

    This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

    Reviewed March 28, 2011

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    7.7
    Very good
    Yati from Indonesia
    Couple
    Superior Room
    Stayed 1 night in March 2013

    Clean and close to shopping areas”

    Clean , cheap and centrally located

    I stayed in Prime Royal Hotel only 1 night but the hotel is great, the room is clean and the location is quite close to shopping area. The hotel looks new or maybe has been renovated. But this hotel too far from airport.

    Reviewed April 18, 2013

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    8.0
    Excellent
    Desiree from Indonesia
    Family with young children
    Superior Room
    Stayed 3 nights in February 2013

    Friendly service, clean and pleasant room”

    Free mini bar, nice amenities, comfortable room

    The surroundings are not too swanky (near a busy marketplace), but it's in the center of the city and it's easy to get to most parts of Surabaya from there. Small but nice pool, too bad they don't provide pool towels. The breakfast choice may not be extensive but the taste is decent.

    Reviewed February 15, 2013

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    7.3
    Very good
    Greg from United States
    Solo traveler
    Stayed 1 night in January 2012

    Great Option at affordable price”

    Cleanliness, good food

    I was passing through Surabaya for 1 nght only and needed a place to stay. I ended up at the Prime ROyal, and have no regrets. It was a perfect option for an easy 1 night stay.

    Reviewed February 04, 2012

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    10.0
    Exceptional
    Ricky from Australia
    Business traveler
    Stayed 4 nights in August 2012

    Small hotel but perfect for business trip”

    Great breakfast, easy access to everywhere

    If you are in for a business trip, here is a small joint for you. The staff are extremely friendly. You cannot smoke in the hotel room but there is a great spot at each corridor where you can sit down for a smoke. Because it is right in the city center, you can take a taxi to travel to Ciputra World and other shopping centres. Mind you, the shopping centres here are huge and extremely spacious. For the food lovers, you can go to the Atom Mall, and try some traditional indonesian food or you are game, there is an old pasar (pasar blauran) at the end of the street. The place is a bit old and dark but there are lots of local food and you may find a bargain or two.

    Reviewed August 27, 2012

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    9.3
    Exceptional
    Fahad from Australia
    Couple
    Superior Room
    Stayed 2 nights in January 2013

    Great value hotel with all the comforts”

    Price, breakfast

    this hotel had the best breakfast out of all hotels from our trip to java and bali. buffet selection of indonesian and western food for breakfast, including fruits and sweets. the price of the hotel is very good. the rooms are clean. the pool is nice (it did look a little dirty though). the location of the hotel is close to most shopping centres. staff are very helpful and friendly.

    Reviewed January 14, 2013

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    9.2
    Exceptional
    Paul from Australia
    Solo traveler
    Stayed 2 nights in September 2019

    Nice enough”

    I really did enjoy my stay at this hotel for 4 nights. The only negative is all the mosquitos getting in lobby and room somehow. The pool needed to get swept more the stuff on the top. But it was still really refreshing to jump into every day. The staff are friendly with alittle English. I had a dinner at restaurant which was delicious just abit pricy compared to street food. I reccomend, just bring insect repellent. Price I got was pretty cheap for the big sized room.

    Reviewed September 27, 2019

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    7.7
    Very good
    Si from Singapore
    Group
    Superior Room
    Stayed 1 night in January 2013

    Good hotel with helpful staffs”

    accessible to shopping areas

    The room is spacious and clean. Most of all the staff are excellent, very willingly to assist on our enquiry. Shopping malls are located within walking distance. We would look forward to check-in Prime Royal again on our next trip.

    Reviewed February 03, 2013

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    8.0
    Excellent
    Sri from Malaysia
    Family with young children
    Stayed 3 nights in December 2011

    Great Hotel and service with smile”

    comfortable room, nice breakfast, friendly staff

    stay for 3 nights there had great experienced with their staffs. very friendly and smile. swimming pool open for 24hrs. good breakfast though not much choice.clean room. will stay there again if travel to Surabaya again.

    Reviewed December 18, 2011

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    6.8
    Good
    Drg.merry from Indonesia
    Family with young children
    Superior Room
    Stayed 1 night in August 2018

    nyaman”

    menginap di hotel prime royal surabaya bersama keluarga. terasa nyaman dan tenang lokasi strategis ada kolam renang

    Reviewed September 02, 2018

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