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Prime Royal Hotel
Prime Royal Hotel
Prime Royal Hotel
Prime Royal Hotel
Prime Royal Hotel
Prime Royal Hotel
Prime Royal Hotel

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7.7

Very good

956 reviews

956 reviews

Housekeeping13
Breakfast4
Shops1
See map

8.1

Excellent

Location rating score

Excellent location - 410 meters from city center
Popular landmarks
Tunjungan Plaza 1.4 km
Tugu Pahlawan 1.4 km
Monkasel (Submarine Monument) 2.7 km
Suramadu National Bridge 2.8 km
Sampoerna Museum 2.9 km
Bungkul Park 4.0 km
Surabaya Town Square 4.2 km
Surabaya's Zoo 4.6 km
Pakuwon Food Festival 8.2 km
Masjid Nasional Al Akbar Surabaya 9.1 km
Nearby landmarks
Toeng Market 130 m
Pasar Krempyeng Tembok Gede 340 m
Gereja Perawan Maria tak Berdosa 360 m
BG Juntion 380 m
Carrefour Hypermarket 420 m
Blauran Market 450 m
BG Junction 500 m
Vertical Six Club 630 m
Consulate of Hungary 780 m
Tomb of Dr. Soetomo 790 m

Prime Royal Hotel

JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia, 60251 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, spa and outdoor pool on-site.

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Highlights

860 meters to public transportation

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Daily cleaning

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Complimentary WIFi in all rooms

Check-in/out [express]

BBQ facilities

Luggage storage

Spa

Swimming pool [outdoor]

Room service [24-hour]

This property is in high demand!

24 travelers have booked today.

Value for money7.9
Distance to city center0.5 Km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport15.0 km

Rooms available at Prime Royal Hotel

Deluxe Room with Pool Access
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • City view
  • Non-smoking
  • 2 single beds
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Junior Suite
...
  • City view
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • City view
  • Non-smoking
  • 2 single beds
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Family Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed and 2 single b...
Enter dates to see prices
Standard Twin Room
...
  • Room size: 24 m²/258 ft²
  • 2 single beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 24 m²/258 ft²
  • 1 double bed or 2 single be...
Enter dates to see prices
Double Executive
...
    Enter dates to see prices
    Double/Single Family Room
    ...
      Enter dates to see prices
      Twin Room 1 Twin Bed
      ...
        Enter dates to see prices

        Frequently asked questions

        How much does it cost to stay at Prime Royal Hotel?

        Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

        What time is check-in and check-out at Prime Royal Hotel?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Prime Royal Hotel?

        Self-parking is conveniently available at the hotel.

        Is breakfast offered at Prime Royal Hotel?

        Adults can enjoy breakfast offered with an additional charge of 110000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Prime Royal Hotel?

        Prime Royal Hotel features 2 on-site restaurants for your dining convenience.

        What is the smoking policy at Prime Royal Hotel?

        Prime Royal Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest train, metro, or bus station to Prime Royal Hotel?

        The closest train, metro, or bus station to Prime Royal Hotel is Pasar Turi Train Station, 860 m away.

        What restaurants are nearby Prime Royal Hotel?

        Restaurants including Kafe Surabaya, Caturra~Espresso and Depot Gudeg Bu Har are popular in Prime Royal Hotel’s neighborhood which is known as Surabaya Center.

        What popular shopping places are close to Prime Royal Hotel?

        Shopping options in Prime Royal Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

        What are popular attractions near Prime Royal Hotel?

        Prime Royal Hotel’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

        Show more questions
        See map

        Explore the neighborhood

        What people love about Prime Royal Hotel

        • 10

          Exceptional
          Staff 

          "Amazing hotel good value of money friendly staff helpful."

          Ramzi

          |

          November 14, 2020

        • 10

          Exceptional
          Staff 

          "Never expecting too much with this hotel but we arrive at midnight and surprised with the hospitality of the staffs, and rooms are clean and Air Con work very w..."

          Dyah

          |

          May 29, 2020

        • 9.2

          Exceptional

          "The hotels will getting 5 stars for everything about hotels ."

          Sulaksono

          |

          March 2, 2020

        Property ranking|Compared to 823 Surabaya properties
        See all rankings
        Room comfort score
        7.2/10
        Room size
        16 sqm.
        Value for money score
        7.9/10
        Location score
        8.1/10
        Better than
        92
        %
        of Surabaya properties
        Bigger than
        80
        %
        of Surabaya properties
        Better than
        74
        %
        of Surabaya properties
        Better than
        74
        %
        of Surabaya properties
        Overall rating:

        7.7

        Very good
        909 reviews
        Cleanliness
        7.4
        Facilities
        7.5
        Location
        8.1
        Read all reviews >
        What travelers say they love:
        Had a wonderful stay at the hotel.
        RAMESH from Singapore
        Couple
        More about Prime Royal Hotel

        More about Prime Royal Hotel

        Prime Royal Hotel

        Take advantage of the many attractions Surabaya has to offer with a stay at Prime Royal Hotel.
        Prime Royal Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out and luggage storage for guests' convenience.
        For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
        Feel right at home during your stay at Prime Royal Hotel. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Prime Royal Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
        The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


        Dining and things to do

        Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
        Never let a day go wasted when you're at Prime Royal Hotel with all the activities and facilities provided. Finish your vacation days right by dropping in at the massage and spa. Start your vacation off right with a dip in the pool. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


        Around the property

        Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 1.4 km away.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 93% of the city's accommodation.
        It's hard to beat the room comfort here, which is rated higher than 92% of other accommodations in Surabaya.

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        Amenities and facilities
        Very good
        Facilities

        7.5

        Most talked about facilities

        Breakfast

        28 mentions

        Swimming Pool

        16 mentions

        Housekeeping

        15 mentions

        Internet

        7 mentions

        Languages spoken

        • English
        • Indonesian

        Internet access

        • Complimentary WIFi in all rooms
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Garden
        • Massage
        • Spa
        • Swimming pool [outdoor]

        Dining, drinking, and snacking

        • BBQ facilities
        • Room service [24-hour]

        Services and conveniences

        • Daily cleaning
        • Doorman
        • Elevator
        • Luggage storage
        • Smoke-free property
        • Smoking area

        For the kids

        • Family room

        Access

        • Check-in/out [express]
        • Check-in [24-hour]
        • Front desk [24-hour]
        • Pets allowed
        • Security [24-hour]

        Available in all rooms

        • A/C
        • Complimentary drinking water
        • Desk
        • Iron and ironing board
        • Phone
        • Wi-Fi [complimentary]
        Location
        JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia, 60251
        Excellent
        Location

        8.1

        Airports

        • Juanda International Airport (SUB)
          15.0 km
        • Abdul Rachman Saleh Airport (MLG)
          75.7 km

        Public transportation

        • Pasar Turi Train Station
          870 m
        • Surabaya Kota
          2.0 km

        Hospital or clinic

        • Puskesmas Pembantu Petemon
          860 m

        Shopping

        • Tunjungan Plaza
          1.4 km

        Convenience store

        • Indomaret
          760 m 6 min drive

        Cash withdrawal

        • ATM
          110 m 5 min walk
        What's nearby

        Popular landmarks

        • Tunjungan Plaza
          1.4 km
        • Tugu Pahlawan
          1.4 km
        • Monkasel (Submarine Monument)
          2.7 km
        • Suramadu National Bridge
          2.8 km
        • Sampoerna Museum
          2.9 km
        • Bungkul Park
          4.0 km
        • Surabaya Town Square
          4.2 km
        • Surabaya's Zoo
          4.6 km
        • Pakuwon Food Festival
          8.2 km
        • Masjid Nasional Al Akbar Surabaya
          9.1 km

        Nearby landmarks

        • Toeng Market
          130 m
        • Pasar Krempyeng Tembok Gede
          340 m
        • Gereja Perawan Maria tak Berdosa
          360 m
        • BG Juntion
          380 m
        • Carrefour Hypermarket
          420 m
        • Blauran Market
          450 m
        • BG Junction
          500 m
        • Vertical Six Club
          630 m
        • Consulate of Hungary
          780 m
        • Tomb of Dr. Soetomo
          790 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        All children are welcome.

        Infant 0-2 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 3-8 year(s)
        Must use an extra bed
        If you need an extra bed, it will incur an additional charge.
        Guests 9 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from14:00
        • Check-out until12:00

        Getting around

        • Airport transfer fee200000 IDR
        • Distance from city center0.5 Km
        • Travel time to airport (minutes)45

        Extras

        • Breakfast charge (unless included in room price)110000 IDR

        The property

        • Non-smoking rooms/floorsYes
        • Number of bars/lounges1
        • Number of floors5
        • Number of restaurants2
        • Number of rooms 68
        • Room voltage220
        • Year property opened2011

        Reviews of Prime Royal Hotel from real guests

        Provided by verified guests of Agoda
        7.7
        /
        10
        Cleanliness7.4
        Facilities7.5
        Location8.1
        Room comfort and quality7.2
        Service7.8
        Value for money7.9
        High score for Surabaya
        Rating
        9+ Exceptional (153)
        8-9 Excellent (52)
        7-8 Very Good (128)
        6-7 Good (82)
        <6 Below Expectation (144)
        Time of the year
        Mar - May (135)
        Jun - Aug (140)
        Sep - Nov (111)
        Dec - Feb (173)
        All guests (909)
        All room types
        All languages

        Show reviews that mention 

        Showing 559 verified guest comments
        12345
        9.0
        Exceptional
        Liem from Hong Kong SAR, China
        Family with young children
        Stayed 4 nights in May 2012

        Good Stay”

        Wifi, Breakfast

        overall we had a pleasant experience staying here. it's a fairly new hotel in a very strategic location, walking distance to bg junction and a rickshaw's ride away from tunjungan plaza, the biggest shopping mall in surabaya. outside the hotel one can walk down or like we did, get into a rickshaw (becak) and experience the various surabayans culinary on offer. the staffs at the hotel are friendly and easily offered their smile and service was great. on the negative side, our room did not have much of a view, the bathroom floor flooded every time we took a shower and there was no hot water supply to the bathroom twice during our 5 day stay. my wife says she won't stay here again because of the above but i probably would given the excellent local buffet breakfast, service, location, free minibar daily, free wi-fi and room pricing.

        Reviewed June 10, 2012

        See room deals

        9.0
        Exceptional
        Egawati from Indonesia
        Solo traveler
        Superior Room
        Stayed 3 nights in October 2015

        a nice hotel for those who travel and work”

        wide window, large room

        I booked the superior room and fortunately got the room with balinese garden view. Its big window allows natural light to enter the room and the room size is large enough. Since I need to work during the day, I found out the room was really convenient not only for rest but also for working on my laptop. There are lots of traditional Surabaya food vendors (including street food) nearby the hotel so I was fine with non-breakfast option. However, I think they need to improve their bathroom cleanliness.

        Reviewed October 08, 2015

        See room deals

        8.0
        Excellent
        Jegathisen from Australia
        Couple
        Stayed 5 nights in February 2012

        Good hotel with great service and free minibar!!”

        Excellent bed, local buffet breakfast and location.

        overall we had a pleasant experience staying here. it's a fairly new hotel in a very strategic location, walking distance to bg junction and a rickshaw's ride away from tunjungan plaza, the biggest shopping mall in surabaya. outside the hotel one can walk down or like we did, get into a rickshaw (becak) and experience the various surabayans culinary on offer. the staffs at the hotel are friendly and easily offered their smile and service was great. on the negative side, our room did not have much of a view, the bathroom floor flooded every time we took a shower and there was no hot water supply to the bathroom twice during our 5 day stay. my wife says she won't stay here again because of the above but i probably would given the excellent local buffet breakfast, service, location, free minibar daily, free wi-fi and room pricing.

        Reviewed March 06, 2012

        See room deals

        10.0
        Exceptional
        Dyah from Indonesia
        Business traveler
        Superior Room
        Stayed 1 night in January 2020

        Worth every penny!”

        I quickly booked this hotel bcs our family in Surabaya passed away. Never expecting too much with this hotel but we arrive at midnight and surprised with the hospitality of the staffs, and rooms are clean and Air Con work very well. Thanks!

        Reviewed May 29, 2020

        See room deals

        7.3
        Very good
        Sarah from Canada
        Couple
        Stayed 5 nights in February 2013

        Excellent service”

        Very good service

        We were most pleased with the service and least impressed with the location. There is nothing in the area but you can walk to BG Junction mall and also to Tunjungan Plaza. There is really nothing to do in Surabaya other than to shop. Only visit if you must! The hotel breakfast was okay - mostly Indonesian food but also an egg station and toast. The deluxe rooms are pretty standard and the Internet was very slow and sometimes cut out. The Blue Bird taxi stand right outside the hotel is useful since you will need a taxi to get anywhere in Surabaya. The pool was a good size but the water was cloudy and quite cold. We were disappointed that none of the patio doors for the rooms lock! We checked several rooms and they are all the same - the doors also have a large gap with the frame, allowing mosquitos to enter.

        Reviewed February 26, 2013

        See room deals

        8.0
        Excellent
        Marianne from Finland
        Business traveler
        Superior Room
        Stayed 1 night in March 2011

        nice hotel in good location”

        clean and reasonable price

        This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

        Reviewed March 28, 2011

        See room deals

        8.0
        Excellent
        Marianne from Finland
        Business traveler
        Stayed 1 night in March 2011

        nice hotel and good location”

        new and very clean

        This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

        Reviewed March 28, 2011

        See room deals

        8.0
        Excellent
        Nadzirah from Singapore
        Couple
        Superior Room
        Stayed 2 nights in December 2011

        A nice boutique hotel in the city of Surabaya”

        Its modern setting

        the boutique hotel is nice and it is located in the heart of surabaya, though it is quite a distance from the airport. it is easy to get around to the malls in the area and there are many food stalls along the street. the boutique hotel has a modern setting, with free minibar and a nice pool. however, when we turn on the water tap, there is a bad smell and we are quite upset with the fact that we are not allowed to access the balcony in our room.

        Reviewed December 22, 2011

        See room deals

        8.3
        Excellent
        Chan from Malaysia
        Business traveler
        Superior Room
        Stayed 1 night in December 2011

        Great Hotel for the price”

        clean room, lcd tv, nice view and reasonable price.

        i like the hotel as it is reasonably priced for the standard. the massage service is in our room and not in the spa (there isn't a spa). i will definitely stay there again if going to surabaya.

        Reviewed December 26, 2011

        See room deals

        8.8
        Excellent
        Victor from Indonesia
        Solo traveler
        Superior Room
        Stayed 1 night in January 2018

        Nice and clean hotel”

        I booked this hotel during my visit to Surabaya, and surprised to get quite a cheap hotel, clean & nice! Breakfast variety also quite good

        Reviewed February 19, 2018

        See room deals

        7.7
        Very good
        Marianne from Finland
        Business traveler
        Stayed 1 night in March 2011

        nice hotel in good location”

        new and very clean

        This was a very nice hotel. it was new and the staff was very friendly and helpful. Only minus was that the food in the restaurant was not the kind that I was expecting and what I have used to in Indonesia. The location of the hotel is very good if you are travelling in business, it is quite easy access from airport. Lots of nice food stalls around the hotel where you can get cheap and tasty food. On this trip we did stay two separate nights in this hotel. On my nexy trip to Surabaya I most likely will use this same hotel again.

        Reviewed March 28, 2011

        See room deals

        7.7
        Very good
        Yati from Indonesia
        Couple
        Superior Room
        Stayed 1 night in March 2013

        Clean and close to shopping areas”

        Clean , cheap and centrally located

        I stayed in Prime Royal Hotel only 1 night but the hotel is great, the room is clean and the location is quite close to shopping area. The hotel looks new or maybe has been renovated. But this hotel too far from airport.

        Reviewed April 18, 2013

        See room deals

        8.0
        Excellent
        Desiree from Indonesia
        Family with young children
        Superior Room
        Stayed 3 nights in February 2013

        Friendly service, clean and pleasant room”

        Free mini bar, nice amenities, comfortable room

        The surroundings are not too swanky (near a busy marketplace), but it's in the center of the city and it's easy to get to most parts of Surabaya from there. Small but nice pool, too bad they don't provide pool towels. The breakfast choice may not be extensive but the taste is decent.

        Reviewed February 15, 2013

        See room deals

        7.3
        Very good
        Greg from United States
        Solo traveler
        Stayed 1 night in January 2012

        Great Option at affordable price”

        Cleanliness, good food

        I was passing through Surabaya for 1 nght only and needed a place to stay. I ended up at the Prime ROyal, and have no regrets. It was a perfect option for an easy 1 night stay.

        Reviewed February 04, 2012

        See room deals

        10.0
        Exceptional
        Ricky from Australia
        Business traveler
        Stayed 4 nights in August 2012

        Small hotel but perfect for business trip”

        Great breakfast, easy access to everywhere

        If you are in for a business trip, here is a small joint for you. The staff are extremely friendly. You cannot smoke in the hotel room but there is a great spot at each corridor where you can sit down for a smoke. Because it is right in the city center, you can take a taxi to travel to Ciputra World and other shopping centres. Mind you, the shopping centres here are huge and extremely spacious. For the food lovers, you can go to the Atom Mall, and try some traditional indonesian food or you are game, there is an old pasar (pasar blauran) at the end of the street. The place is a bit old and dark but there are lots of local food and you may find a bargain or two.

        Reviewed August 27, 2012

        See room deals

        9.3
        Exceptional
        Fahad from Australia
        Couple
        Superior Room
        Stayed 2 nights in January 2013

        Great value hotel with all the comforts”

        Price, breakfast

        this hotel had the best breakfast out of all hotels from our trip to java and bali. buffet selection of indonesian and western food for breakfast, including fruits and sweets. the price of the hotel is very good. the rooms are clean. the pool is nice (it did look a little dirty though). the location of the hotel is close to most shopping centres. staff are very helpful and friendly.

        Reviewed January 14, 2013

        See room deals

        9.2
        Exceptional
        Paul from Australia
        Solo traveler
        Stayed 2 nights in September 2019

        Nice enough”

        I really did enjoy my stay at this hotel for 4 nights. The only negative is all the mosquitos getting in lobby and room somehow. The pool needed to get swept more the stuff on the top. But it was still really refreshing to jump into every day. The staff are friendly with alittle English. I had a dinner at restaurant which was delicious just abit pricy compared to street food. I reccomend, just bring insect repellent. Price I got was pretty cheap for the big sized room.

        Reviewed September 27, 2019

        See room deals

        7.7
        Very good
        Si from Singapore
        Group
        Superior Room
        Stayed 1 night in January 2013

        Good hotel with helpful staffs”

        accessible to shopping areas

        The room is spacious and clean. Most of all the staff are excellent, very willingly to assist on our enquiry. Shopping malls are located within walking distance. We would look forward to check-in Prime Royal again on our next trip.

        Reviewed February 03, 2013

        See room deals

        8.0
        Excellent
        Sri from Malaysia
        Family with young children
        Stayed 3 nights in December 2011

        Great Hotel and service with smile”

        comfortable room, nice breakfast, friendly staff

        stay for 3 nights there had great experienced with their staffs. very friendly and smile. swimming pool open for 24hrs. good breakfast though not much choice.clean room. will stay there again if travel to Surabaya again.

        Reviewed December 18, 2011

        See room deals

        6.8
        Good
        Drg.merry from Indonesia
        Family with young children
        Superior Room
        Stayed 1 night in August 2018

        nyaman”

        menginap di hotel prime royal surabaya bersama keluarga. terasa nyaman dan tenang lokasi strategis ada kolam renang

        Reviewed September 02, 2018

        See room deals

        12345
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