Princesa Garden Island Resort and Spa
Princesa Garden Island Resort and Spa
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"Friendly staff, spacious room & good location"

Jerubelle J.

|

April 27, 2018

Princesa Classic Room - Guestroom Princesa Garden Island Resort and Spa
Princesa Classic Room - Guestroom
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Lobby Princesa Garden Island Resort and Spa
Lobby
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Lobby Princesa Garden Island Resort and Spa
Lobby
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Interior view Princesa Garden Island Resort and Spa
Interior view
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Excellent
Location
8.0
See all 54 photos Princesa Garden Island Resort and Spa
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Princesa Garden Island Resort and Spa

Excellent location
- 1.76 kilometers from city center
- What's nearby?
Excellent
From 644 reviewsSee what guests said
8.2
/
10
Excellent service
8.5
Recommended by 86% of guests
Value for money7.9
Distance to city center3.4 km
Location rating8.0
Nearest airportPuerto Princesa Airport (PPS)
Distance to airport1.8 km
86%

would recommend to a friend

Agoda Preferred Property

2017

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Sauna

Room choices
8.4
Excellent
Room comfort & quality
This property is in high demand!Booked 12 times since yesterday | 22 travelers are looking at this property right now
Water Villa
Water Villa
...
  • Room size: 115 m²/1238 ft²
  • Ocean view
  • 1 king bed
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Premier Pool
Premier Pool
...
  • Room size: 70 m²/753 ft²
  • Pool view
  • 2 queen beds or 1 king bed
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Double Pool View
Double Pool View
...
  • Room size: 120 m²/1292 ft²
  • Pool view
  • 1 king bed
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Elite Pool Access Room
Elite Pool Access Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 queen beds or 1 king bed
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Suite Room
Suite Room
...
  • Room size: 72 m²/775 ft²
  • Pool view
  • 1 king bed
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Princesa Classic Room
Princesa Classic Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds
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Princesa Elite Classic Room
Princesa Elite Classic Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 king bed or 2 queen beds
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Pool Access Room
Pool Access Room
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds
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Family Room Ocean View
Family Room Ocean View
...
  • Room size: 45 m²/484 ft²
  • Smoking allowed
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Double Or Twin Standard
Double Or Twin Standard
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
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Have a question for Princesa Garden Island Resort and Spa?

What people love about the property

  • "Staff are very friendly and the place is cozy and relaxing."

    Grace

    |

    March 12, 2018

  • "The food was good and the staff were helpful."

    Andrew

    |

    February 24, 2018

  • "Stayed here over Christmas and staff was friendly and nice."

    Wei C.

    |

    December 27, 2017

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More about Princesa Garden Island Resort and Spa

More about Princesa Garden Island Resort and Spa

"We had a great stay here."

Paul

|

March 24, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great pool area and nice little areas to relax."

Stephen

|

April 13, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (644)Booking.com Reviews (496)
8.2
/
10
Cleanliness8.5
Facilities8.4
Location8.0
Room comfort and quality8.4
Service8.5
Value for money7.9
Provided by verified guests of Agoda
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All guests (644)
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Showing 396 verified guest comments
12345
8.4
Excellent
Jona from Philippines
Couple
Water Villa
Stayed 1 night in November 2018
Quite a view!”
Stayed in the water villa. We had a few issues but they were addressed quickly by the staff (although it would have been better if these issues didn’t exist at all). The view from the water villa is amazing especially when the water is high. There are so many kinds of birds too.
Reviewed November 15, 2018
8.8
Excellent
Masakazu from Japan
Couple
Princesa Classic Room
Stayed 3 nights in October 2018
Away from city yet still close to airport”
Everywhere in Palawan seems far to get to. This hotel is good for those who don’t have many days in Palawan. Still have access to boat tours, etc.
Reviewed October 29, 2018
7.2
Very good
JUNSOO from Philippines
Family with young children
Princesa Classic Room
Stayed 2 nights in October 2018
it was good but... ”
NEED mat for water slide at swimming pool. Sandbar is so far from marina but no any instruction and guide they just provided life jacket only
Reviewed October 27, 2018
3.2
Melissa from United Kingdom
Couple
Princesa Classic Room
Stayed 1 night in October 2018
Do not book here - not what you are paying for ”
This resort is old and very run down. With the price and online pictures it is posing as a modern 5* hotel but it is not. The pool is dangerous from missing tiles, the resort is not even on a beach. The bar and restaurant are expensive yet poor quality. The rooms are falling apart too. There is also a horrible smell of cheap cleaning products everywhere. We were so disappointed from the minute we arrived. This resort needs to have some major maintenance work carried out and the prices reduced.
Reviewed October 24, 2018
8.8
Excellent
from Philippines
Couple
Princesa Classic Room
Stayed 1 night in October 2018
Great Experience ”
Great facilities in a pleasant environment away from it all.
Reviewed October 20, 2018
5.2
Hugo from Switzerland
Couple
Princesa Classic Room
Stayed 1 night in October 2018
Above average”
Unfriendly and frotdesk
Reviewed October 13, 2018
4.8
meir from Israel
Couple
Princesa Classic Room
Stayed 4 nights in September 2018
The Only four star hotel in the world without hot water in the shower”
We came here for four nights for our honeymoon, this hotel looked the most impressive and was the most expensive, but it's our honeymoon.... We got in, in the morning, although the hotel asked us for our arrival time, our room wasn't ready, it's understandable. We we're told someone will tell us when our room is ready, after a long wait I went to ask, and apparently the room was ready for some time. The hotel staff is always smiling but is far from helpful. The pool is extremely dirty, and there are never towels in the towel booth. The beach of the hotel is probably the worse looking beach in the Philippines, filled with mangroves and seaweed. We had a Jacuzzi in our balcony. I don't know if you ever sat in a cold jacuzzi but I guess you can imagine it's no fun. The shower has no hot water!!!!! 200 USD per night and I have to take a shower in cold water. The t.v in the room didn't work, I was unable to watch more than 10 seconds without an interaption.
Reviewed October 02, 2018
4.8
Darryll from Australia
Couple
Water Villa
Stayed 3 nights in August 2018
Front desk Staff unable to fill any requests I asked”
Arranged stay for 4 nights, tried to extend, were unable too. Tried to change rooms since first day. Had to walk across 3 rope bridges to get to hut we stayed in. As a disabled veteran (as I told staff) increased pain in legs began from day one. First night had rats running around room, saw and staff tried to catch, to no avail, so all food in room was destroyed by rats. I had a great experience here a few years ago, this stay was crap. Not going back, recommend trying other hotels around, this one is highly over rated. If I wasn’t in as much pain as I was, I would of pushed my points a little harder.
Reviewed August 27, 2018
7.6
Very good
Joyce from Malaysia
Solo traveler
Princesa Classic Room
Stayed 2 nights in August 2018
Very good”
Fantastic Hotel
Reviewed August 25, 2018
9.2
Exceptional
Eunsoon from South Korea
Solo traveler
Princesa Classic Room
Stayed 2 nights in August 2018
Palawan's best quarters”
The staff is kind, and the accommodation is clean. Breakfast is always fresh and delicious.
Reviewed August 17, 2018
9.2
Exceptional
Michael from Australia
Couple
Water Villa
Stayed 5 nights in August 2018
My wife and I came here for our honeymoom”
At first we were i.pressed with the facility and the staff but we were a bit disappointed with the room, we got a water villa and the pictures online are a bit deceiving, nothing at all wrong with the room but the water in the pics is nothing like what's actually there, if you're looking for a nice beach this isn't the place, most of the time the water outside the room was shallow and all you could see was seaweed. Other than that the pool is great the staff are great the restaurants there are great
Reviewed August 12, 2018
6.8
Good
Ramil from Philippines
Group
Princesa Classic Room
Stayed 3 nights in June 2018
Pathetic service”
From Day 1, We were in awe by the facilities and amenities of the resort. It was also the 1st day that we were disappointed. We ate at the restaurant near the pool and the staff were all standing around , disoriented and unsupervised Day 2, I literally have to ask the staff if I can go inside the kitchen and clean the glasses so I can have a glass of coffee to use. Mortal sin for coffee to run out Day 3 , We were chilling in the pool area and asked for menu to order. The staff replied " Pls call room service for this " Day 4 My sister in law already paid for some room upgrade and upon check out , they are charging us again., Their reason it wasn't posted as If it will be our problem. If there is a negative star I would rate their service as negative
Reviewed July 09, 2018
10.0
Exceptional
Elnha from Philippines
Couple
Princesa Classic Room
Stayed 3 nights in August 2017
Birthday Treat”
Stayed here to celebrate our birthdays. Enjoyed the pool, the sandbar, the lounge, and our room. Staff are nice and friendly. Would love to stay here again in our next visit.
Reviewed July 09, 2018
4.0
Jun from South Korea
Couple
Suite Room
Stayed 2 nights in June 2018
VERY IRRESPONSIBLE FOR THE PEOPLE WHO GOT INJURED”
I still cannot believe how irresponsible the hotel management is to the incident I had. When we were having our breakfast, my girlfriend picked up a fork to serve herself some grilled vegetables. That fork was heated by the candles that were everywhere for decoration. My girl INJURED HER HAND; SHE GOT BURNED. She was in so much pain that she could not even yell. Your servers hesitated and had not taken emergency measures before she had to cry. I was at the table in the position that I could not see the scene, but after having a feeling that somethings is wrong, I got up and found her clutching the injured hand. Even until then, no server or neither a manager came to us to give a help. Incident took literally two weeks ago, and ALL YOU ARE STILL SAYING IS, 'REVISIT THE HOTEL'. HOW DOES IT MAKE SENSE? This hotel claims they are not going to give any compensation unless the injured people revisit their property. WHAT A JOKE. We are thinking of legal actions to take.
Reviewed July 06, 2018
10.0
Exceptional
Raquel from Taiwan
Family with young children
Pool Access Room
Stayed 1 night in July 2018
Awesome place”
Friendly staffs. Great place to unwind.
Reviewed July 06, 2018
7.2
Very good
Nicholas from United States
Couple
Water Villa
Stayed 2 nights in July 2018
Yes and No”
Resort is gorgeous and impeccably clean. We stayed in Water Villa and it was stunning but at the price , not worth it. The pluses: Room was gorgeous , smelled clean, great housekeeping , private outdoor jacuzzi, hammock and lounge chairs all overlooking the sea . Very quiet and secluded. The minuses : Virtually no extra perks for nearly $400US per night. No fruit in the room, 2 bottles of house made purified water. There was a. Nice coffee and tea set up . Towels were small , thin and only 2 per room. Jacuzzi was an amazing perk but the water never gets hot enough and it takes over an hour to completely fill. No channel guide for the TV. Pointless speakers around the room
Reviewed July 04, 2018
8.4
Excellent
Roechelle from United States
Family with teens
Pool Access Room
Stayed 3 nights in June 2018
Very courteous and friendly staff. The amenities were exceptional.”
Princess Garden Island Resort & Spa is like a home away from home. One staff , Jun, has been very kind and accommodating
Reviewed June 30, 2018
9.2
Exceptional
Anthony from Australia
Couple
Princesa Classic Room
Stayed 7 nights in June 2018
Home away from Home”
For a couple travelling in Puerto Princessa visiting the great Island of Palawan, it would be hard to beat the Princessa Garden Inn and Spa. Nicely spaced, clean and quiet retreat. Pizza at the Pool Bar is a wood fired brick oven and tasty. Beautiful tropical Island gardens, great pool, very well presented breakfast and night dining is good. More importantly the staff are awesome, always welcoming and always saying hello. The rooms are well kept and well presented. Things to know 1) The Hotel is outside the main town but not too far,Trikes are easily available to the foyer on request - 7 minutes and 100 peso's and your there. (only 10 min from the Airport) 2) The Sand (Spit) Bar at the hotel is not all year round but we did not really miss it. There are paddle boats you can use to get there if you want to stand on the sand bar. 3) If you have a nice bottle of wine you want to take to dinner its OK but corkage was on average $15AUS 4) Booking day tours are similar price at the Hotel
Reviewed June 26, 2018
2.0
Mark from Philippines
Couple
Water Villa
Stayed 3 nights in June 2018
No access to sandbar”
Paid over 300 euro per night but received non cooperation from personel to go to the sandbar. Could only go there at high tide using the kayak however no beach at high tide. No help during low tide. Walking not allowed due to water snakes. Walkway broken since february and nobody takes any initiative rebuilding a new walkway. No offer of watershoes or any help from resort taking us to the sandbar during low tide eventhough they are advertising this sandbar but you cant actually go there. You pay a lot extra but you dont receive any extra service or attention. After 3 days they are still asking for your name and roomnumber. One positive note: our room steward really made up our room nice with nice towel arrangement on our bed for our wedding anniversary. Unfortunately it did not make up for the rest of the service. Personel does smile, but do not seem to care for their customers. We will never go here again.
Reviewed June 16, 2018
10.0
Exceptional
Melissa from Philippines
Family with young children
Princesa Classic Room
Stayed 2 nights in June 2018
Perfect for families with young kids. We stayed for two nights and wished we stayed longer! ”
The sandbar is a must-try!
Reviewed June 15, 2018
12345
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