8.4
Excellent
/10
(6,255 reviews)See what guests said
See map
9.3

Exceptional

Location rating score

Exceptional location
Popular landmarks
ERL KLIA2 40 m
gateway@klia2 90 m
Kuala Lumpur International Airport 2.35 km
Tourism Malaysia at Kuala Lumpur Int'l Airport 2.4 km
Nooodles Satellite Building 2.43 km
KLIA Main Terminal 2.43 km
ERL Railway Station - KLIA 2.55 km
KLIA Satellite Terminal A 3.08 km
Sports Bar by Bones 3.2 km
Mitsui Outlet Park Klia Sepang 4.16 km
Nearby landmarks
KL Bird Park 44.22 km
Chinatown - Kuala Lumpur 44.3 km
Central Market 44.61 km
Jalan Alor 44.83 km
Pavilion Kuala Lumpur 45.07 km
Menara Kuala Lumpur 45.44 km
KLCC - Bukit Bintang Pedestrian Walkway 45.55 km
Aquaria KLCC 45.61 km
KLCC Park 45.82 km
Petronas Twin Towers 46.05 km
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

"The room was superb and spotlessly clean like my previous stays."

Ursula - February 3, 2020

 Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
Bathroom Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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Removed from saved list
Entire apartment
Free Wi-Fi
2020

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

Kuala Lumpur International Airport 2 (klia2), Level 2M, Gateway@klia2, Sepang (landside/2 minutes away from Air Asia check in Counter)., Sepang / KLIA, Kuala Lumpur, Malaysia, 64000 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 50 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

  • Restaurants

  • Room service

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money7.8
Distance to city center56km
Location rating9.3
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport2.4 km

Rooms available at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

Very good
Room comfort & quality
7.9
Traveller Room - 6 Hours Stay, Room & Meal
Traveller Room - 6 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 bunk beds
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Suite - 12 Hours Stay, Room & Meal
Suite - 12 Hours Stay, Room & Meal
...
  • Room size: 11 m²/118 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices
Family Room - 12 Hours Stay, Room & Meal
Family Room - 12 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 single beds and 1 bunk be...
Enter dates to see prices
Family Room - 6 Hours Stay, Room & Meal
Family Room - 6 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 1 bunk bed and 2 single bed...
Enter dates to see prices
Traveller Room - 12 Hours Stay, Room & Meal
Traveller Room - 12 Hours Stay, Room & Meal
...
  • Room size: 21 m²/226 ft²
  • No Windows view
  • 2 bunk beds
Enter dates to see prices
Studio - 12 Hours Stay, Room & Meal
Studio - 12 Hours Stay, Room & Meal
...
  • Room size: 13 m²/140 ft²
  • No Windows view
  • 1 bunk bed
Enter dates to see prices
Room & Meal : Double Plus for 6 hours
Room & Meal : Double Plus for 6 hours
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 2 single beds or 1 double b...
Enter dates to see prices
Double Plus - 12 Hours Stay, & Meal
Double Plus - 12 Hours Stay, & Meal
...
  • Room size: 22 m²/237 ft²
  • No Windows view
  • 2 single beds or 1 double b...
Enter dates to see prices
Double Plus - 6 Hours Stay, & Meal
Double Plus - 6 Hours Stay, & Meal
...
  • Room size: 25 m²/269 ft²
  • No Windows view
  • 2 single beds or 1 double b...
Enter dates to see prices
Solo Plus - 12 Hours Stay, & Meal
Solo Plus - 12 Hours Stay, & Meal
...
  • Room size: 20 m²/215 ft²
  • No Windows view
  • 1 single bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The flat offers luggage storage to guests for before check-in and after check-out. The apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

For those who wish to drive their own cars, Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 has a car park that's close to the flat. For those who wish to drive their own cars, Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 has a car park that's close to the apartment.

Is breakfast offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Start your mornings right, with the continental and buffet breakfast options offered at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2.

What are my dining options at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 features an on-site restaurant for your dining convenience.

What is the smoking policy at Private Resting Suite, Plaza Premium Lounge - Gateway@klia2?

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 does not permit smoking in any of its rooms or indoor areas.

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Explore the neighborhood

What people love about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

  • 8.8
    Excellent
    Spaciousness

    "The room is spacious, very clean n comfortable."

    loo

    |

    January 8, 2020

  • 9.2
    Exceptional
    Spaciousness

    "The room & toilet are sufficiently spacious."

    Walid

    |

    February 5, 2020

  • 10.0
    Exceptional
    Location

    "Good location easy for us to transit."

    tan

    |

    January 31, 2020

Property ranking|Compared to 7,825 Kuala Lumpur properties
See all rankings
Location score
9.3/10
Review score - United States
8.8/10
Cleanliness score
8.8/10
Room comfort score
7.9/10
Better than
99
%
of Kuala Lumpur properties
Better than
99
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
Better than
98
%
of Kuala Lumpur properties
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Overall rating:
8.4
Excellent
6,255 reviews
Cleanliness
8.9
Facilities
8.1
Location
9.3
Read all reviews >
What travelers say they love:
The rain-shower is wonderful, with great water pressure.
Walid from Kuwait
Business traveler
More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

More about Private Resting Suite, Plaza Premium Lounge - Gateway@klia2

The unique Private Resting Suite, Plaza Premium Lounge - Gateway@klia2, located at Level 2M, gateway@klia2 - the Shopping Mall with Airport, welcomes and serves all travellers by providing a comfortable airport experience regardless of guests airline or ticket class. Enjoy the range of complimentary food and beverages served, refresh with a power shower in the shower rooms with amenities, complimentary Wi-Fi connectivity, charging stations for mobile devices, business centre services, and baggage handling.

For those who require a cosy room for a quick rest, private resting suites of different configurations are comfortably and thoughtfully furnished with attached shower rooms, to suit the single traveller or a family of four. The rooms are available for a minimum of a 3-hour stay package.

Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 is open 24 hours daily, located at Landside after immigration check out , before Air Asia check in counter estimated 2 minutes away, and accessible to all travellers.

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Most talked about facilities

Housekeeping
223 mentions
Food & Dining
174 mentions
Breakfast
138 mentions
Internet
21 mentions

What they offer

7.2
Very good

"Great to stay here for just a few hour stop over klia2"

CASSANDRA

|

January 14, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Continental

Restaurants on site

The Green Market
Cuisine:Japanese, Korean, Malaysian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Private Resting Suite, Plaza Premium Lounge - Gateway@klia2 from real guests

Overall rating
8.4
Excellent
From 6255 reviews
9.2Location
8.8Cleanliness
8.2Service
Agoda Reviews (6255)Booking.com Reviews (556)
Rating via Agoda8.4
/
10
Cleanliness8.9
Facilities8.1
Location9.3
Room comfort and quality7.9
Service8.3
Value for money7.8
High score for Kuala Lumpur
Rating
9+ Exceptional (965)
8-9 Excellent (538)
7-8 Very Good (600)
6-7 Good (209)
<6 Below Expectation (246)
Time of the year
Mar - May (568)
Jun - Aug (666)
Sep - Nov (740)
Dec - Feb (584)
Don't miss out!Properties in Kuala Lumpur are being booked every minute!
All guests (6255)
All room types
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Show reviews that mention 

Showing 2558 verified guest comments
12345
9.2
Exceptional
walter from Australia
Solo traveler
Solo Plus - 12 Hours Stay, & Meal
Stayed 1 night in January 2020

My 5th stay here.”

Even though I booked the Private Resting Suite, Plaza Premium Lounge - Gateway@klia2? I was in the Aerotel section again for the 3rd time. I actually prefer this section because it's so quiet and I sleep like a log. However you don't get the same food access even though you booked through the Private Resting Suite, Plaza Premium Lounge - Gateway@klia2? site. I can never understand how this works but I still had another lovely stay and woke up fresh for my early flight. The small breakfast is enough but I they don't supply English tea in the room or at breakfast. I find this a bit disappointing but I just bring my own tea bags.

Reviewed January 19, 2020

Dear guest, Good day to you! Thank you for your wonderful comment. Hope you enjoy your stay at our hotel. Looking forward to serve you again later. Regards, Riko Ariffin Reservation Officer.

Responded March 03, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Jennifer from United States
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in October 2015

Layover in Kuala Lumpur”

The best things about this hotel were its location, its location and its location.

I was passing through the airport in Kuala Lumpur and had a layover of about ten hours. My plane arrived in the middle of the night. I had pre-booked a room online at the the Plaza Premium Lounge. After passing through immigration I caught the last tram back to KLIA2. The staff at the Plaza were there at the counter, wide awake and even cheerful! I was led to my room which was simple, but had everything that I needed. I was able to get a shower, recharge my phone and get some needed rest. In the morning, I had the included buffet breakfast and then was on my way. The Plaza is very centrally located, clean and comfortable. Glad I had a chance to experience this airport hotel. Sure happy that I didn't have to leave the airport for a room. It would be great if more airports had transit hotels. I would definitely come to the Plaza again.

Reviewed November 22, 2015

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you!

Responded February 03, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
ZI from Hong Kong
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in February 2018

Convenient, Great Value and Very Comfort”

I stayed in Single bed Suite with private shower room. The room is very clean and cozy. The bed is surprisingly comfortable. What I like the most is the bathroom in the room. It is spacious with rain shower. Most of the shower amenities e.g shower gel, shampoo, room slippers, toothbrush and toothpaste, shower cap, hair dryer, comb and cotton buds are provided. You can access the plaza premium lounge and have your meal there. I really recommend for travelers who transit at KLIA2 for 6 to 10 hours. It will be a great place for you to eat, rest and shower.

Reviewed February 20, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.7
Exceptional
Warwick from Australia
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in October 2015

Great value & location”

Value, location & internet

Plaza Premium Lounge Malaysia (KLIA2) is on level 2M (one level up from arrivals). So if you are flying into KLIA2 terminal it is very close and easy to get to. I stayed in a 1 bed room. It was small but the bed was very comfortable, you had a choice of two sized pillows and the bathroom was excellent. The bathroom was brown marble with a huge shower with waterfall shower-rose. It also had a disposable toothbrush and razor plus the usual soap and shampoo plus a hairdryer. The internet was fast, reliable and available in your room and in the dining area. The dining is open 24 hours and it has cold drinks, including beer and a nice coffee machine. There are apples and oranges and a moderate selection of hot food, including asian and western. You can get a wakeup call and there is a live flight departure monitor in the dining room. I my opinion, it has everything you need, it is well priced, conveniently located (especially if you are flying Air Asia or other flights that arrive/depart from KLIA2) and the staff are professional and helpful.

Reviewed November 03, 2015

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you!

Responded February 03, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Khairunnisa from Malaysia
Family with young children
Family Room - 12 Hours Stay, Room & Meal
Stayed 1 night in April 2018

2 Adults & 3 kids stay overnight for an early morning flight”

Our flight departed KLIA2 at 0605Hrs, which means we must drop all our luggages by 0430Hrs so that we will have enough time to go through immigration and walk to departure gate with kids. We decided to book Plaza Premium Lounge Family Room to stay overnight, so that it is easier to manage the kids early morning. When checked in, the staff told us that the family room was fully booked & they upgraded us to Aerotel Hotel opposite the lounge. Aerotel Hotel provided us with 2 Double Room connected to each other without any additional price. The rooms were clean and the size is good to accommodate our luggages. Beds were comfortable for us and kids. Wifi connectivity is good but the phone network coverage (Digi) is a bit poor when stayed in room. We didn’t manage to enjoy the meals provided at the lounge due but we believe it must be good. Highly recommended for travellers especially with kids if you want to reduce early morning airport hassles.

Reviewed May 02, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Peter from United Kingdom
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in April 2017

Ideal position and super shower”

Placed right in the middle of KLIA2 and only a few hundred yards from the KLIA2 Terminal. I stayed here twice between flights and would recommend the Plaza Premium Lounge to anyone. Small room but everything you need for a stopover, and the shower is probably the best I've ever used in a hotel. There's a very good Thai Massage place right next door and the canteen isn't bad for breakfast - or there's a 24 hour food court next door too. I was able to get a taxi from here very easily and the KLIA Transit is just one floor down. Super place to stay.

Reviewed May 05, 2017

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Andrew from Singapore
Family with young children
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in March 2019

Great location! ”

We arrived close to midnight, with an early morning flight out. Just needed a place to sleep over and Plaza Premium Lounge offered a fantastic place! Although many shops in KLIA2 are closed by the time we got here, there is still some 24hr minimarts available. If you come in earlier, you will have many choices to choose in restaurants, cafes, pharmacy, supermarket, UNIQLO, etc. KLIA2 is a shopping mall itself. The room is spacious, even for our family of 3. Comes with amenities such as bedroom slippers, toothbrush/ toothpaste, shower gel, shampoo. Nice comfy bed. And quiet. The only downside is there is no windows in the room. But this is an airport hotel, what do you expect? Hassle-free check in and check-out. Comes with a Free simple breakfast. Highly recommended for a stayover if you have a long transit stop in KL.

Reviewed March 21, 2019

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Sharifah from Malaysia
Family with teens
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in April 2018

Great place for transit”

Initially my booking was with plaza premium lounge but the receptionist directed me to check in at Aerotel klia2 which is just opposite the lounge. The Aerotel receptionist is friendly and check in was smooth. The double room is still new so it's clean, have complete set of toiletries, large size tv, comfortable bed. Down side is not sound proof as you can hear person next door talking on the phone. I was given voucher for free breakfast but have to skip it as I was rushing for next flight. Walk in price is definitely more expensive than online

Reviewed April 26, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.6
Exceptional
FAITH from Malaysia
Family with teens
Stayed 1 night in December 2017

Decent place for transit”

We arrived KLIA past midnight, and the ERL was still running. We boarded the last one and reached KLIA2. Plaza Premium is just one escalator away when we got out of the ERL station. The room we booked is a family room with two bunk beds. We were able to have hot congee and plenty of drinks before we hit the sack. It's a great place to put up for a good rest for long transit hours. The room they gave us is right behind the cafe, separated by a corridor, so we could hear people moving and TV, but it's ok. We still very much dozed off into lala land with ease. The shower head in the bathroom has a slightly bigger nut, so it can't really "sit" well in the holder. I also suspect that cracks on the tiles are the result of the shower head tipped and dropped. Please do something about it.

Reviewed December 23, 2017

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
sharifah from Malaysia
Couple
Double Plus - 6 Hours Stay, & Meal
Stayed 1 night in September 2019

Its actually Aerotel”

We went to Plaza Premium Lounge for check in but been told to go to Aerotel (just opposite). I don't why they use Private Resting Suite instead of Aerotel. The room was spacious, big and clean. The breakfast menu was okay and they prepare it upon request which I like cause it freshly prepared.

Reviewed September 16, 2019

Dear valued guest, thank you for your great review in regard to your recent stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded October 25, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.4
Excellent
Ratno from Indonesia
Group
Traveller Room - 6 Hours Stay, Room & Meal
Stayed 1 night in March 2017

It's really premium ”

Plaza Premium Lounge is extremely premium lounge. I was really amazed by its facilities (Great athmosphere, Clean rooms) , staffs etc. We Stayed 6 Hours after landing from Male (Maldives) to Klia2. Staff welcomed us with complete facilities and they allowed us to have breakfast and lunch before check out (from 6 Am to 12.18 Pm). The foods were delicious and variants. If you had next flight and need a temporary stay. Just get into PLAZA PREMIUM LOUNGE KLIA 2

Reviewed March 07, 2017

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Rae from Australia
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in October 2016

Excellent for a long layover ”

It was clean - most important thing. It is small but honestly think it's the perfect size for a solo traveler anyway. Wish there was a tv but that's not necessary. It had all the necessities even slippers! Bathroom was big. I was confused as to where it was because the first time I had a layover, I saw a plaza premium lounge near the gates (direct to international transfer - not exiting and stamping out). But it's not that one! So if you're on s layover, when you arrive in KLIA2 , head for the arrivals, stamp out then go up one level to 2M and it's near the food court

Reviewed October 14, 2016

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you!

Responded February 03, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Edward from United States
Solo traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in March 2018

Great for a short stay”

This hotel has very small (suite) rooms, but it's clean and comfy. You have access to a buffet style food lounge, which includes free flowing draft beer. The food is very good with decent selection. Because there are 2 hotels with exactly the same name, but different management, it's important to choose the one that does not offer Solo and Double Plus rooms. The other Plaza Premium Lounge has a very stingy food and drink policy. I learned this the hard way.

Reviewed March 27, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Mahdar from Malaysia
Family with teens
Family Room - 6 Hours Stay, Room & Meal
Stayed 1 night in December 2018

Highly recommended for a brief stay in KLIA2”

Our flight was retimed to 5 hours early than scheduled. We (family of four) have no choice but to make a reservation for 6 hours stay in Plaza Premium Lounge. During our check in, we were surprised to learn that we were upgraded to a much better facilities and spacy rooms (adjoining) in Aerotel, on the same floor about 50 meter away. The room was clean and we spend a good 5 hours with plenty of rest and feeling very refresh for our connecting flight. They also provided us with free lunch (at Plaza Premium premise).

Reviewed December 07, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.2
Exceptional
Ong from Malaysia
Family with teens
Studio - 12 Hours Stay, Room & Meal
Stayed 1 night in July 2019

Best location to rest before catching early flight”

Excellent stop to sleep before catching early flight. Room is spacious and clean. All toiletries are available. Meals and drinks are included. The KLIA2 Mall itself is a hub of activity and has many cafes and eateries although some closes at 10pm. My room does have a whiff of acrid smoky kitchen smell but not too bothersome. Check-in staff for the late shift is remote and not too communicative. They can't give me a proper YES or NO answer when I enquire if that is the check-in counter as the word printed was AEROTEL and not PLAZE PREMIUM LOUNGE. The morning shift staff however, is bright, smiling and friendly. I will definite rest here again if I were to catch a morning flight again.

Reviewed July 16, 2019

Dear valued guest, thank you for your great review in regard to your recent stay. It is my pleasure to know that you enjoyed the stay. We look forward to welcoming you back and ensure that your next visit will be another amazing experience. Thank you.

Responded November 14, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.8
Excellent
Anthony from Philippines
Business traveler
Suite - 12 Hours Stay, Room & Meal
Stayed 1 night in December 2017

Excellent”

The transit hotel in the Plaza Premium Lounge inside the terminal at Kuala Lumpur is ideal for a short stay without having to get taxis to an outside hotel. I used the 10 hour option which was about $60AUD. This included the use of the lounge, so a snack and a couple of draught beers when I arrived and breakfast on leaving was very welcome.

Reviewed December 28, 2017

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Shiqah from Singapore
Couple
Stayed 1 night in March 2018

Exceptional”

While waiting for our next flight, we found this place. It’s in klia2, very convenient, the room was sooooo clean & so cozy, we fall asleep rite away. After a quick shower, we then had the breakfast provided. It was delicious! The staff we talked to were all very customer oriented, always service with a smile! good job plaza premium lounge..will definitely come back!

Reviewed April 01, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
8.0
Excellent
MUI from Malaysia
Business traveler
Stayed 1 night in August 2018

Transit from Domestic to International flights.with lay over more than 10hrs”

31/8/2018. Domestic flight from kuching to kuala lumpur by Malindo air. with more than 10hours lay over & fly to Dubai by Emirates. Despite the 2 different airports. terminal 1 & 2. Still decide to take the train from klia1 to klia2 with the luggages. for the rest. of 6hours. with the convenient of meals at the lounge. private rest room with toilet & shower facilities. attached. basic toiletries. despite the pricy cost for 2 budget travellers. it is a good choice to rest of a couple hours at this facility. at the same. tge klia2. convenient to shop for last minutes. before long flight. thanks.

Reviewed September 05, 2018

Dear Valued Guest, Thank you for staying with Private Resting Suite, Plaza Premium Lounge!. We hope you are happy with our service and had a pleasant stay with us. Looking forward to see you again in near future. Thank you! From: Plaza Premium Lounge Team

Responded January 15, 2020
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
10.0
Exceptional
Tze from Malaysia
Solo traveler
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in April 2019

VALUE FOR MONEY”

Room is very spacious and clean. Only trouble is booking were made at Private Resting Suite, Plaza Premium lounge but i was then ask to check in in AEROTEL instead.

Reviewed October 22, 2019

Dear Tze, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back to Private Resting Suite, Plaza Premium Lounge and ensure that your next visit will be another amazing experience. Thank you.

Responded October 25, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
9.6
Exceptional
peipei from Malaysia
Couple
Double Plus - 12 Hours Stay, & Meal
Stayed 1 night in September 2019

Strategic Location”

I never knew Plaza Premium Lounge and Aerotel is the same. When I checked in at Plaza Premium they divert me to Aerotel which is even better to me. This is not my first stay with them and ever since my first I had been loving their services. Right above the arrival and only stone throw away to everything. Please keep up the services. The only draw back would be room with no sound proof. Can heard drilling middle of the night. However, notice was given in the room but still it interrupt the sleep for light sleeper like me.

Reviewed September 13, 2019

Dear Pei Pei, thank you for your great review in regard to your recent stay with Private Resting Suite, Plaza Premium Lounge. It is my pleasure to know that you enjoyed the stay. We have shared your feedback with relevant department so that further enhancement could be carried out. We look forward to welcoming you back to Private Resting Suite, Plaza Premium Lounge and ensure that your next visit will be another amazing experience. Thank you.

Responded October 25, 2019
Private Resting Suite, Plaza Premium Lounge - Gateway@klia2
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