ProfilHotels Mercur Hotel
ProfilHotels Mercur Hotel
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9.2
Exceptional

"The room was spacious and the breakfast buffet was pleasant."

Emily J.

|

June 3, 2017

Single Room - Desk ProfilHotels Mercur Hotel
Single Room - Desk
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Lobby ProfilHotels Mercur Hotel
Lobby
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Lobby ProfilHotels Mercur Hotel
Lobby
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Fitness center ProfilHotels Mercur Hotel
Fitness center
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Excellent
Location
8.7
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What guests are saying:
Hotel located near to Central train station.
Mohamed from Singapore
Couple
Good value for money hotel in very central location - short walk to Tivoli Gardens and other attractions.
Karen from United Kingdom
Couple
They will bombard you with mails after your stay - otherwise OK hotel
Hákun from Faroe Islands
Business traveler
Suggest to get the room not facing city view to avoid train noise. Overall recommended
wahson from Hong Kong
Couple
Good location and pretty friendly staff!
yiman
Solo traveler
Reasonably priced hotel with nice rooms in a good location - only 5 minutes walk from central station. It has a small gym.
Anne from United Kingdom
Group
bath room is smelly but others are clean. everything is OK
Walika from Thailand
Group
The staff are nice. The hotel location is good. Vesterport S-Train Station is at the front of hotel and therefore, it is convenient to go around. Copenhagen welcomes us with beautiful weather and nice people around. Thank you very much.
THI from Vietnam
Group
Hotel is at couple minutes from train station You can walk to everything or take transportation hotel is clean nice size room with sofa staff nice breakfast is $15
Gerard from United States
Couple

ProfilHotels Mercur Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 490 reviewsSee what guests said
7.7
/
10
Very good service
7.9
Recommended by 83% of guests
Value for money7.3
Distance to city center0.7 Km
Location rating8.7
Nearest airportCopenhagen Airport (CPH) - Denmark
Distance to airport8.7 km
  • 40 meters to public transportation

  • Located in heart of Copenhagen

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
Triple Room
Triple Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds and 1 sofa be...
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Double or Twin Room
Double or Twin Room
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Single Room
Single Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 single bed
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Double Room for Single Use
Double Room for Single Use
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • Shower
  • 1 super king bed
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Family Two-Bedroom Suite
Family Two-Bedroom Suite
...
  • Room size: 71 m²/764 ft²
  • Shower
  • 2 super king beds and 2 sof...
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Family Room (4 Adults)
Family Room (4 Adults)
...
  • Room size: 56 m²/603 ft²
  • Shower
  • 2 single beds and 1 double ...
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Quadruple Standard
Quadruple Standard
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
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What people love about the property

  • 8.4
    Excellent

    "The staff are nice."

    THI H.

    |

    November 5, 2017

  • 10.0
    Exceptional

    "Great personality, really friendly staff."

    Noor A.

    |

    March 10, 2017

  • 10.0
    Exceptional

    "Nice staff, very clean."

    Pamela

    |

    July 6, 2016

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More about ProfilHotels Mercur Hotel

More about ProfilHotels Mercur Hotel

10.0
Exceptional

"It was easy to get to and perfect for our family."

Zach

|

September 29, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.0
Very good

"Hotel was good and fine."

Faisal

|

April 22, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (490)Booking.com Reviews (3337)
7.7
/
10
Cleanliness7.8
Facilities7.0
Location8.7
Room comfort and quality7.4
Service7.9
Value for money7.3
Provided by verified guests of Agoda
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All guests (490)
All room types
Showing 263 verified guest comments
12345
8.8
Excellent
Mohamed from Singapore
Couple
Double or Twin Room
Stayed 3 nights in November 2018
Excellent location”
3min walk to bus and train station and 7min walk to Central Station. Room is spacious with balcony. We were initially concerned with train noise from reviews but this was not the case, unless you are a light sleeper. Nonetheless, the room comes with earplugs! Also has many supermarkets nearby! And plus point is it's location which is just walking distance to Tivoli. Great hotel.
Reviewed December 04, 2018
Dear Mohamed, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded December 14, 2018
ProfilHotels Mercur Hotel
9.2
Exceptional
Fazlinda from Singapore
Couple
Double or Twin Room
Stayed 2 nights in December 2018
Good location and friendly staff”
Really appreciate the early check in provided for us. Love it!
Reviewed December 14, 2018
Dear Fazlinda, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded December 14, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Kim from Australia
Couple
Double or Twin Room
Stayed 3 nights in November 2018
Very central”
Almost opposite the vesterport train station and only a ten minute walk to the main Copenhagen train station.some of the rooms facing the railway line can be a little noisy. We stayed there on several occasion during our stay in Denmark overall we were very happy with our stay.
Reviewed November 12, 2018
Dear Kim, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded November 15, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
Marian from United States
Couple
Double or Twin Room
Stayed 3 nights in September 2018
Great location, comfortable room”
This hotel is well located in Copenhagen. It is across the street from public transportation and within walking distance of Tivoli. The room was clean, the bed was very comfortable, and the staff was very attentive and helpful. The only caveat is that if you are not used to living in a city, there is some street noise, slight traffic, not partying. It didn't bother me and my husband but it might bother some people who live in quiet areas. Also, if you are going in the summer, you might want to check on the temps, there is no AC in the hotel. However, we went in mid-September and were fine.
Reviewed September 20, 2018
Dear Marian, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
7.2
Very good
Elissa from Australia
Group
Double or Twin Room
Stayed 3 nights in October 2018
Great location”
It was walking distance to the central station and public transport. Staff were friendly. Close to restaurants and supermarkets. Would be great if there was a fridge in the room. The bathroom needs work though. Our bathroom had mould on the ceiling. Not a lot of fresh air coming through, though you can open the window but you can smell cigarette smoke from outside. Our room was directly opposite the railway so we could hear traffic. It was nice they provided earplugs. Convenient location.
Reviewed October 19, 2018
Dear Elissa, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded October 19, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Judith from Australia
Solo traveler
Single Room
Stayed 3 nights in July 2018
Good amenities but pick you room”
This hotel was reasonably priced and in a good location for central station and Tivoli. However I was allocated a room at the front of the building with full exposure to a busy intersection with the noise of trains and traffic and sun glaring in the window. The staff were very accommodating and helped me to achieve a room at the back of the building which was amazingly quiet by comparison- recommend asking for a rear facing room when you book!
Reviewed July 09, 2018
Dear Judith, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Great to hear that the Front Desk staff helped you get another room facing the backyard and tennis court. It would be such a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
Responded July 10, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
Toh from Singapore
Couple
Double or Twin Room
Stayed 2 nights in June 2018
2 Nights Stay ”
Excellent Hotel location. However, if you are not taking train to airport via The Central station, you can give it a miss . After all, it is accessible to The Central Station at any other stations. This is a no frill hotel and a short 1-2 nights is fine. The area is kind of rowdy since near to The Central Station. I will give the breakfast a miss . I would rather buy a coffee and croissant at the nearby convenience stall situated within the train station. There are 2 mega supermarket across the street . The hotel provides a mini fan during the summer as there is no air-con in rooms. There is a kettle and room is spacious for twin sharing . Staff are friendly and accommodating.
Reviewed July 09, 2018
Dear Toh, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded July 10, 2018
ProfilHotels Mercur Hotel
10.0
Exceptional
Leung from Hong Kong
Couple
Double or Twin Room
Stayed 2 nights in October 2018
Very good location and services”
Good services attitude from staff are my great appreciation.
Reviewed October 28, 2018
Dear Leung, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded October 29, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Noel from Australia
Couple
Double or Twin Room
Stayed 1 night in August 2018
Excellent”
Great location, very comfortable hotel
Reviewed September 22, 2018
Dear Noel, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
Reginald from Singapore
Couple
Double or Twin Room
Stayed 1 night in September 2018
Exceptional”
Early check-in is not possible ( maybe in my case ) Concierge storage service has no control ID for guests luggage.
Reviewed September 19, 2018
Dear Reginald, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
THI from Vietnam
Group
Double or Twin Room
Stayed 2 nights in October 2017
Good location - Nice staff”
The staff are nice. The hotel location is good. Vesterport S-Train Station is at the front of hotel and therefore, it is convenient to go around. Copenhagen welcomes us with beautiful weather and nice people around. Thank you very much.
Reviewed November 05, 2017
9.2
Exceptional
david from United Kingdom
Couple
Double or Twin Room
Stayed 4 nights in July 2017
Decent hotel with great location”
If you want a decent hotel near Tivoli gardens and the main train station, this is ideal as near to both. Reception and breakfast staff friendly and efficient and breakfast pretty good overall. Room size not the biggest but this seems standard for Scandinavia. If you can, choose a room not facing the street as there is an even nearer train station just a few yards away and even with the window shut, you can hear it.
Reviewed July 23, 2017
8.7
Excellent
JEFFREY from Malaysia
Business traveler
Stayed 2 nights in September 2011
Conveniently located with excellent service”
Near central station, all attractions and sumptuous breakfast
Just 5 minutes walk from central station but if you change to the S line, you will come out in front of the hotel. Great service minded staff and generous breakfast spread. Near main tourist attractions. Only setback is the noisy sound of train when you open your room window.
Reviewed October 08, 2011
9.2
Exceptional
Daniel from United States
Couple
Double or Twin Room
Stayed 4 nights in April 2018
Pleasant Surprise.”
I did a lot of research to find this hotel. Most hotels offering the same size room are 50% more expensive. I would suggest paying a few dollars more to get the breakfast buffet, as food is $$$$ in Copenhagen. The bed was comfortable. The bathroom had 4 star towels. The shower was strong, and plenty of hot water. A small bathroom, but functional. Americans aren't familiar with this hotel chain. It over-delivered for the price. We'd go back.
Reviewed April 26, 2018
Dear Daniel, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded May 08, 2018
ProfilHotels Mercur Hotel
10.0
Exceptional
CHIARA from Italy
Group
Triple Room
Stayed 6 nights in April 2018
Amazing hotel in centre of Copenhagen ”
Super!!! Position perfect, 400 Mt from stroget, central Station, Tivoli amusements Park. Perfect clean, receptionists and personal very kind and helpful. The right choice to visit Copenhagen. Room spacious and clean. Breakfast complete, buffet with sweet and salt. I'm very satisfied
Reviewed April 15, 2018
Dear Chiara, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded April 25, 2018
ProfilHotels Mercur Hotel
8.8
Excellent
Nena from Macedonia
Couple
Double or Twin Room
Stayed 3 nights in April 2018
LOCATION LOCATION LOCATIONO”
At the very centre of the city. 5 min walk from the Main Station. 2min walk from Tivoli; 5 min walk from Hard Rock Cafe; Walking distance from all touristic attractions; 20 min walk from Nyvah. Very easily accessible from the Airport. Restaurants and markets in near area. Clean rooms and helpful staff. Decent breakfast (be very accurate with time. breakfast closes at 10:00 sharp)
Reviewed April 11, 2018
Dear Nena, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded April 12, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
Suzanne from United Kingdom
Group
Double or Twin Room
Stayed 2 nights in April 2018
Great location, needs a refurb though”
Stayed here for a weekend in early April. Can’t argue the location, it’s very convenient. Room was fine, but our toilet wouldn’t stop flushing, we tried to fix it a few times. Decor is a bit dated, could do with a refurb, but I liked the old style lifts. Staff were friendly and nice. Breakfast was fine, could have done with fried eggs and bigger cups!! Recommend if you are looking for somewhere standard in a convenient location
Reviewed April 09, 2018
Dear Suzanne, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret to hear about the flushing problem in your bathroom, I will inform the technical department right away. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded April 10, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
michelle
Couple
Double or Twin Room
Stayed 2 nights in February 2018
Glad we choose this hotel..”
Lovely staff, warm welcoming. Room small but perfect, comfortable beds, we had our own balcony to see Copenhagen city. It was really really cold outside, -12. Tried to venture out as much as possible. Room was lovely and toasty all the time. Free wifi. English channels on tv. All and all lovely stay. Definitely recommend.
Reviewed March 07, 2018
Dear Michelle, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded March 12, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
SUSAN from United Kingdom
Couple
Double or Twin Room
Stayed 3 nights in February 2018
Party Hotel”
The only problem I had staying here was the number of unruly guests. Different rooms arriving back at different times and continuing to celebrate with loud music and smoking in the halls. Midnight. 3am. 5am. Including a fight in the hallway outside our door. The hotel itself and the staff are wonderful and I can't fault them. I called reception regarding the fight and they were quick to dispel it. I may have just been unlucky with my weekend stay. However, I think I would stay further outside Copenhagen central area next time we visit.
Reviewed February 26, 2018
Dear Susan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is very unfortunate to hear about your experiences with noise and problems from other guests during your stay. I was also informed by the Front Desk team the next day. I really appreciate that you informed the team during your stay, so they could stop or at least try to stop the problems. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. Nevertheless, I deeply hope you would give the hotel and our great location another try. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
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ProfilHotels Mercur Hotel
6.4
Good
Priscilla from Singapore
Solo traveler
Single Room
Stayed 3 nights in February 2018
Good location and clean”
Hotel was in a good location, a short walk to Tivoli Gardens and there are a few nice cafes nearby where you can have breakfast. There's a gym (if that kind of thing is important to you) but there is only one treadmill, which sometimes didn't work. There is also a games room with table soccer etc, but seems more for children. Overall, not a bad place to stay.
Reviewed February 23, 2018
Dear Priscilla, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded March 05, 2018
ProfilHotels Mercur Hotel
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  • Excellent location
  • Tivoli Gardens
  • Vesterport S-Train Station is within 0.04 km