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Promenade Hotel Bintulu
Superior - Bed, Promenade Hotel Bintulu in Bintulu
Exterior view, Promenade Hotel Bintulu in Bintulu
Lobby, Promenade Hotel Bintulu in Bintulu
Bathroom, Promenade Hotel Bintulu in Bintulu
Bathroom, Promenade Hotel Bintulu in Bintulu
Coffee shop, Promenade Hotel Bintulu in Bintulu

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8.5

Excellent

4,573 reviews

4,573 reviews

Housekeeping149
Breakfast66
Shops17
See map
See map

8.8

Excellent

Location rating score

Excellent location - 2.44 kilometers from city center
Parking
FREE
Nearby landmarks
Bintulu Medical Centre 130 m
Farley Supermarket 250 m
Watsons 460 m
Tumbina Hill 480 m
Guardian 510 m
Medan Jaya Discount Store 530 m
Assyakirin Commerce Square 570 m
Sing Kwong (Tg Batu) Supermarket 1.0 km
Pasar Mini 1.1 km
Times Square Megamall 1.3 km
2022

Promenade Hotel Bintulu

Lot 8074, No. 178, Bintulu Sentral, Jalan Kidurong, Bintulu City Center, Bintulu, Malaysia, 97000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bintulu City Center part of Bintulu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Bintulu Airport. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent food & dining

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Restaurants

Coffee shop

This property is in high demand!

6 travelers have booked today.

Value for money8.5
Distance to city center5KM
Location rating8.8
Nearest airportBintulu Airport (BTU)
Distance to airport9.4 km

Rooms available at Promenade Hotel Bintulu

Excellent
Room comfort & quality

8.3

Deluxe
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed or 2 single be...
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Superior
...
  • Room size: 21 m²/226 ft²
  • City view
  • 1 double bed or 2 single be...
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Executive Suite
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 double bed or 2 single be...
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Room Assigned on Arrival
...
  • Shower
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Triple Standard Room
...
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    Triple Economy Room
    ...
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      Executive Single Room
      ...
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        Triple Room Panoramic
        ...
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          Room Sea View
          ...
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            Familiar Deluxe
            ...
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              Frequently asked questions

              Does Promenade Hotel Bintulu provide laundry services?

              Yes! Promenade Hotel Bintulu offers laundry service at your grasp for whenever you need your favorite shirts or dresses clean and fresh all throughout your getaway. Please contact the property for more information.

              How many rooms does Promenade Hotel Bintulu have?

              Promenade Hotel Bintulu has a total of 183 rooms.

              What was the average room rate for Promenade Hotel Bintulu been in the past month?

              The typical room rate for Promenade Hotel Bintulu in the past month is 207.36 MYR, compared to city's average of 94.6 MYR.

              What payment cards are supported at Promenade Hotel Bintulu?

              Promenade Hotel Bintulu accepts up to 3, with payment card options including American Express, Visa, and MasterCard.

              What is the verified guest review consensus about Promenade Hotel Bintulu's view?

              67.0% of our verified guest critiques have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Promenade Hotel Bintulu down in the review section.

              What is the verified guest review consensus about Promenade Hotel Bintulu's food?

              70.0% of our past customer reviews have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Promenade Hotel Bintulu down in the review.

              What is the typical rating that past Families with young children have given to Promenade Hotel Bintulu?

              Past families with young children that have stayed at this property have given Promenade Hotel Bintulu an average rating of 8.7. You can look up more in depth customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

              What is the average rating that verified Families with older children have given to Promenade Hotel Bintulu?

              Past families with older children that have stayed at this property have given Promenade Hotel Bintulu an average rating of 8.4. You can look into more comprehensive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

              What is the average rating that verified Group travelers have given to Promenade Hotel Bintulu?

              Verified group travelers that have stayed at this property have given Promenade Hotel Bintulu an average rating of 8.7. You can find more specific customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

              What is the closest airport to Promenade Hotel Bintulu?

              The closest airport to Promenade Hotel Bintulu is Mukah Airport, 113.0 km away.

              Is breakfast offered at Promenade Hotel Bintulu?

              Start your days right, with the buffet and continental breakfast options made available at Promenade Hotel Bintulu.

              See map

              Explore the neighborhood

              What people love about Promenade Hotel Bintulu

              • 8

                Very good
                Cleanliness

                "Overall basic amenities is complete and room is clean."

                Dayang

                |

                June 7, 2023

              • 8.8

                Excellent
                Cleanliness

                "Room is clean, if u wanted a nice view inform hotel earlier ."

                Safiyyah

                |

                May 26, 2023

              • 10

                Exceptional
                Location

                "Great location with surrounded by food area"

                Kelvin

                |

                July 18, 2023

              Property ranking|Compared to 84 Bintulu properties
              See all rankings
              Room comfort score
              8.3/10
              Location score
              8.8/10
              Couples review score
              8.8/10
              Overall score
              8.5/10
              Better than
              98
              %
              of Bintulu properties
              Better than
              87
              %
              of Bintulu properties
              Better than
              85
              %
              of Bintulu properties
              Better than
              82
              %
              of Bintulu properties
              Overall rating:

              8.5

              Excellent
              4,078 reviews
              Cleanliness
              8.6
              Facilities
              8.2
              Location
              8.8
              Read all reviews >
              What travelers say they love:
              Good and clean hotel at a strategic location.
              Claudia from Malaysia
              Solo traveler
              More about Promenade Hotel Bintulu

              More about Promenade Hotel Bintulu

              Promenade Hotel Bintulu

              Make everyday special with all that Bintulu has to offer with a stay at Promenade Hotel Bintulu. Keep your options open! Whatever your interests in Bintulu, you'll access them conveniently with a stay at Promenade Hotel Bintulu, just 9.3 km from Bintulu Airport.
              At Promenade Hotel Bintulu, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Bintulu is made even more convenient with the taxi services available at the hotel.
              For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Promenade Hotel Bintulu.
              For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
              All rooms at Promenade Hotel Bintulu are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find television available in some selected rooms. Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker and mini bar are provided in some guestrooms.
              Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


              Dining and things to do

              Each morning you can start the day with a delicious in-house breakfast offered at Promenade Hotel Bintulu. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Promenade Hotel Bintulu including halal options.
              A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's shared kitchen.


              Around the property

              Don't miss out on all that Bintulu has to offer! For your convenience, Mid Valley Seafood is located just 3.0 km away.


              Reasons to stay here

              Compared to the city's accommodation options, this hotel scored higher than 96% of them for food and dining.
              Guests who stayed at this hotel have scored it higher than 85% of accommodations in the city.
              According to guests who stayed here, this hotel's room comfort is rated higher than 97% of other accommodations in Bintulu.

              Show less

              Amenities and facilities

              Excellent
              Facilities

              8.2

              Most talked about facilities

              Breakfast

              57 mentions

              Housekeeping

              55 mentions

              Food & Dining

              25 mentions

              Swimming Pool

              12 mentions

              Languages spoken
              • English
              • Chinese [Cantonese]
              • Chinese [Mandarin]
              • Malay
              Accessibility
              • Wheelchair accessible
              Internet access
              • Free Wi-Fi in all rooms!
              • Internet
              • Internet services
              • Wi-Fi in public areas
              Cleanliness and safety
              • Body thermometer
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Face coverings on staff
              • First aid kit
              • Hand sanitizer
              • Hygiene certification
              • Individually-wrapped food options
              • Physical distancing of at least 1 meter
              • Staff trained in safety protocol
              • Sterilizing equipment
              • Temperature check for guests and staff
              Dining, drinking, and snacking
              • Bar
              • Breakfast [buffet]
              • Breakfast [continental]
              • Coffee shop
              • Kitchen
              • Restaurant [halal]
              • Restaurants
              • Room service
              • Shared kitchen
              Services and conveniences
              • Air conditioning in public area
              • Concierge
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Ironing service
              • Laundry service
              • Luggage storage
              • Meeting/banquet facilities
              • Safety deposit boxes
              • Smoke-free property
              • Smoking area
              • Xerox/fax in business center
              Access
              • CCTV in common areas
              • Check-in [24-hour]
              • Front desk [24-hour]
              • Non-smoking rooms
              • Pets allowed
              • Security [24-hour]
              Getting around
              • Airport transfer
              • Car park [free of charge]
              • Car park [nearby]
              • Car park [on-site]
              • Shuttle service
              • Taxi service
              Available in all rooms
              • Air conditioning
              • Alarm clock
              • Blackout curtains
              • Carpeting
              • Closet
              • Clothes rack
              • Coffee/tea maker
              • Daily housekeeping
              • Desk
              • Electric kettle
              • Free bottled water
              • Hair dryer
              • In-room safe box
              • Interconnecting room(s) available
              • Internet access – wireless
              • Ironing facilities
              • Mini bar
              • Non-smoking
              • Private bathroom
              • Refrigerator
              • Safety/security feature
              • Satellite/cable channels
              • Seating area
              • Shower
              • Sleep comfort items
              • Slippers
              • Smoke detector
              • Socket near the bed
              • Sofa
              • Soundproofing
              • Streaming service like Netflix
              • Telephone
              • Toiletries
              • Towels
              • Trash cans
              • Wake-up service
              • Wi-Fi [free]

              Food and dining

              Breakfast options
              • Halal
              • Buffet
              Restaurants on site
              Peppers Cafe
              • Cuisine: Asian, International
              • Menu: Buffet, A-la-carte

              Location

              Lot 8074, No. 178, Bintulu Sentral, Jalan Kidurong, Bintulu City Center, Bintulu, Malaysia, 97000
              Excellent
              Location

              8.8

              Airports
              • Bintulu Airport (BTU)
                9.4 km
              • Mukah Airport (MKM)
                113.2 km
              Hospital or clinic
              • Bintulu Medical Centre
                130 m
              Convenience store
              • 7 Eleven
                380 m
              Cash withdrawal
              • ATM
                120 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.

              Property policies

              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-3 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib may be requested directly from the property.
              Children 4-6 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 7 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.

              Some helpful facts

              Check-in/Check-out
              • Check-in from14:00
              • Check-out until12:00
              • Reception open until00:00
              Getting around
              • Airport transfer fee50 MYR
              • Distance from city center5KM
              • Travel time to airport (minutes)25
              The property
              • Number of bars/lounges0
              • Number of floors8
              • Number of restaurants1
              • Number of rooms 183
              • Year property opened2014
              • Most recent renovation2014
              Parking
              • Daily parking fee0 MYR

              Reviews of Promenade Hotel Bintulu from real guests

              Provided by verified guests of Agoda
              8.5
              Cleanliness8.6
              Facilities8.2
              Location8.8
              Room comfort and quality8.3
              Service8.5
              Value for money8.5
              High score for Bintulu
              Rating
              9+ Exceptional (443)
              8-9 Excellent (152)
              7-8 Very Good (235)
              6-7 Good (68)
              <6 Below Expectation (108)
              Time of the year
              Mar - May (208)
              Jun - Aug (194)
              Sep - Nov (289)
              Dec - Feb (315)

              Show reviews that mention 

              Showing 1,006 verified guest comments
              12345
              10.0
              Exceptional
              Rozaki from Malaysia
              Family with teens
              Superior
              Stayed 3 nights in July 2022

              Pleasant stay ”

              The hotel is located near bus terminal, in the middle of business area. There are many restaurants and cafes nearby. Farleys Supermarket is just behind the hotel. Near to Li Hua entrance to Universiti Putra Malaysia so it is covenient for us since we came to Bintulu for our nephew registration at the university. Breakfast at the hotel starts from 6am to 10am, with ample choice of food. Rooms are clean with clean towels, iron is available in the room.

              Reviewed August 02, 2022

              See room deals

              10.0
              Exceptional
              Tan from Malaysia
              Family with young children
              Deluxe
              Stayed 1 night in November 2021

              The 2nd time experience ”

              During my 2nd visit, they free upgrade my room to executive suit for free due to unforeseen reason. Best deal ever. Yabadabadoooooo. And now I’m coming for 3rd visit. There is no other hotel like this in Bintulu. A hotel that you can feel like home. And my nose allergic rhinitis also remain calm during the stay. Good nose means clean environment. I just hope they improve the menu during my next visit. Including their drinks esp coffee. The coffee taste like cheap coffee tho.. better drink minerals water..anyway staff are all friend,y and efficient..

              Reviewed December 28, 2021

              See room deals

              10.0
              Exceptional
              Muhammad from Malaysia
              Business traveler
              Superior
              Stayed 1 night in August 2022

              Very worth with the price”

              Booked 1 night for business travel. Location is good, easy to go out for dinner. Room is quite spacious, with working desk available. Shiwer is very nice, hot shower working well. Breakfast choice is ok and can be improved. With the price I paid, this is considered to be very worth!

              Reviewed August 31, 2022

              See room deals

              10.0
              Exceptional
              Devebra from Malaysia
              Business traveler
              Superior
              Stayed 1 night in November 2022

              Always my choice.”

              Promenade Bintulu always my no.1 choice place to stay if im away to Bintulu. Location is strategic, room among my favourite, and the breaksfast is top of my list!!

              Reviewed November 22, 2022

              See room deals

              10.0
              Exceptional
              Dewisinta from Malaysia
              Business traveler
              Superior
              Stayed 2 nights in October 2022

              VERY NICE HOTEL AND STAFF”

              I got a room facing FARLEY mall, and since my room at far end, I ve enjoyed seaview as well. Splendid! Food at the cafe were nice too. Toilet and shower working great, and hotel staff are friendly. Totally repeat if I ever come back to Bintulu!

              Reviewed October 13, 2022

              See room deals

              10.0
              Exceptional
              Voon from Malaysia
              Solo traveler
              Superior
              Stayed 1 night in February 2022

              Recommended ”

              The staff are friendly especially the receptionist helping me with my room and give me some information about the place I need to go for food hunting in bintulu. Everything is superb,strategic location, the room is great,clean, the breakfast buffet is great, lot of choices. Overall for the price, really worth it and definitely will came to stay again in my next trip.

              Reviewed February 07, 2022

              See room deals

              10.0
              Exceptional
              Yati from Malaysia
              Couple
              Superior
              Stayed 1 night in January 2023

              Exceptional”

              I requested for a big bed@king size bed. But the hotel only can give a double bed room. Luckily they can put two single beds together.

              Reviewed February 05, 2023

              See room deals

              Dear Yati, Thank you for staying at Promenade Hotel Bintulu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Mohd Nomyni Mohd Yusof Hotel Manager Promenade Hotel Bintulu

              Responded February 27, 2023
              Promenade Hotel Bintulu
              10.0
              Exceptional
              Nazmizza from Malaysia
              Family with young children
              Superior
              Stayed 2 nights in September 2022

              Great services”

              It was my first time travelling to Bintulu, I have a very great experience staying at Promenade Bintulu, Their staff are very friendly and helpful, their food also very recommended especially breakfast. Thank you for the great services. Will stay here again for my next Bintulu Trip.

              Reviewed September 26, 2022

              See room deals

              10.0
              Exceptional
              Jeff from Malaysia
              Business traveler
              Superior
              Stayed 1 night in January 2023

              Breakfast time”

              Breakfast start at 6.30am. Front desk information was 6.00am. Many guests unable to enjoy their meal before leave hotel.

              Reviewed January 14, 2023

              See room deals

              Dear Mr. Jeff, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Mohd Nomyni Mohd Yusof Hotel Manager Promenade Hotel Bintulu

              Responded February 13, 2023
              Promenade Hotel Bintulu
              10.0
              Exceptional
              Arlene from Malaysia
              Couple
              Superior
              Stayed 1 night in April 2021

              THE BEST”

              Everything is perfect. No regrets at all. Close to the supermarket, bank, and restaurants. The bed is super comfy, clean smell, and the bathroom is sparkling clean. Food for breakfast also delicious.

              Reviewed December 03, 2021

              See room deals

              10.0
              Exceptional
              MIRABELLE from Malaysia
              Couple
              Superior
              Stayed 1 night in December 2021

              Exceptional”

              Great location and cafes, restaurants are just nearby. Literally just a walk away. Dobi is just opposite and bus terminal is just next to promenade. Its so convenient and the facilities are great. Very clean and modern. Love the breakfast as well.

              Reviewed December 07, 2021

              See room deals

              10.0
              Exceptional
              Hii from Malaysia
              Couple
              Superior
              Stayed 1 night in January 2023

              Very good hotel”

              I will probably stay in this hotel on my another traveling

              Reviewed January 24, 2023

              See room deals

              Dear Hii, Thank you for staying at Promenade Hotel Bintulu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Mohd Nomyni Mohd Yusof Hotel Manager Promenade Hotel Bintulu

              Responded February 13, 2023
              Promenade Hotel Bintulu
              10.0
              Exceptional
              Alif from Malaysia
              Business traveler
              Superior
              Stayed 2 nights in November 2021

              Comfortable stay”

              Highly recommended. Really great rooms, comfortable, clean and comply the sop. Its pepper cafe provides variety of delicious dish can dine in or room order, really delicious food. Shop and eatry nearby.

              Reviewed November 24, 2021

              See room deals

              10.0
              Exceptional
              Ana from Malaysia
              Couple
              Superior
              Stayed 1 night in October 2021

              Very Good”

              The room is really clean and spacious and can easily find place to eat around. There is a very good restaurant below.

              Reviewed May 13, 2022

              See room deals

              10.0
              Exceptional
              ALEX from Singapore
              Business traveler
              Deluxe
              Stayed 1 night in October 2022

              Exceptional”

              Very comfortable room and good facilities. Nearby has local coffee shops and very convenient to find food.

              Reviewed October 20, 2022

              See room deals

              10.0
              Exceptional
              Suhaimi from Malaysia
              Couple
              Superior
              Stayed 1 night in December 2020

              Fall in love Promonede Hotel Bintulu”

              Hotel location are surrounded with supermarket, shop houses, bus terminal and eateries. Very convenient. Value money.. Fast check in and friendly staff. Room come with breakfast and given as booked. Comfortable bedding room with nice decoration. Good ventilation. Good hearty spread of breakfast with local and western food. I really love this hotel. This is my second trip sightseeing bintulu city. I would like to stayed again when i come for next trip.

              Reviewed January 04, 2021

              See room deals

              10.0
              Exceptional
              NUR from Malaysia
              Business traveler
              Superior
              Stayed 5 nights in March 2021

              Everything was smooth”

              since pandermic and we are not be able to travel i always look up to another stay in hotel.. everything was in order and very smooth and satisfied . its just breakfast issue which i actually stay for quite some times so repeating on the same menu could be boring. since the pipeline problem in kitchen i think hotel can ask the food provider to variation choose of food then. other than that i was happy staying there with view of beautiful sunset ..

              Reviewed April 08, 2021

              See room deals

              10.0
              Exceptional
              NABILAH from Malaysia
              Couple
              Superior
              Stayed 1 night in December 2020

              Spacious, clean, good location”

              Stayed with my partner for an event in their ballroom. The room was spacious and clean. Check in and check out were smooth. Just that you can occasionally hear the next door people if they talk loudly. Overall good experience

              Reviewed December 15, 2020

              See room deals

              10.0
              Exceptional
              Nur from Malaysia
              Couple
              Superior
              Stayed 2 nights in January 2023

              Best place in town!”

              Nice hotel at reasonable price.

              Reviewed January 27, 2023

              See room deals

              Dear Ms. Nur, Thank you for staying at Promenade Hotel Bintulu recently. We hope you had a great stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Mohd Nomyni Mohd Yusof Hotel Manager Promenade Hotel Bintulu

              Responded February 13, 2023
              Promenade Hotel Bintulu
              10.0
              Exceptional
              Mary from Malaysia
              Couple
              Superior
              Stayed 1 night in March 2021

              Exceptional”

              Friendly and helpful staff. Awesome location, walking distance to bus station, food courts, grocery shop and pharmacy shop (if u needs it). Good sound proof system, good view, thumbs up cleanliness.

              Reviewed March 07, 2021

              See room deals

              12345
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