Promenade Hotel Bintulu
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Promenade Hotel Bintulu

Lot 8074, No. 178, Bintulu Sentral, Jalan Kidurong, Bintulu City Center, Bintulu, Malaysia, 97000
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    Promenade Hotel Bintulu Reviews

    8.3
    Excellent
    /10
    (1316 reviews)See what guests said
    5.2
    Review score

    "The location is good with accessible to self service laundry..."

    Mohd

    -

    December 18, 2018

    8.5
    Excellent cleanliness
    Recommended by 96% of guests

    Things you’ll love about Promenade Hotel Bintulu

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Excellent
    Location
    8.6
    See map
    Excellent location
    Popular
    Nearby
  • Similajau National Park31.55 km
  • Don't miss out!

    13 travelers have booked today.

    Value for money8.3
    Distance to city center5KM
    Location rating8.6
    Nearest airportBintulu Airport (BTU)
    Distance to airport9.4 km

    Rooms available at Promenade Hotel Bintulu

    8.3
    Excellent
    Room comfort & quality
    Deluxe
    Deluxe
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 double bed or 2 single be...
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    Superior
    Superior
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 double bed or 2 single be...
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    Executive Suite
    Executive Suite
    ...
    • Room size: 47 m²/506 ft²
    • City view
    • 1 double bed or 2 single be...
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    Have a question for Promenade Hotel Bintulu?

    What people love about Promenade Hotel Bintulu

    • 7.6
      Very good

      "The staff is friendly"

      CHOOI L.

      |

      December 11, 2018

    • 10.0
      Exceptional

      "REALLY CLEAN AND COMFORT HOTEL"

      Allen

      |

      August 7, 2017

    • 9.2
      Exceptional

      "Nice hotel"

      Moh

      |

      April 29, 2016

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    More about Promenade Hotel Bintulu

    More about Promenade Hotel Bintulu

    10.0
    Exceptional

    "Hotel is new and room/toilet are clean!"

    Chek L.

    |

    December 10, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Hope can get more discount, nice place inside town area."

    Danny

    |

    January 4, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Promenade Hotel Bintulu from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1316)Booking.com Reviews (288)
    8.3
    /
    10
    Cleanliness8.5
    Facilities7.9
    Location8.6
    Room comfort and quality8.3
    Service8.2
    Value for money8.3
    All languages
    All guests (1316)
    All room types

    Show reviews that mention 

    Showing 377 verified guest comments
    12345
    7.6
    Very good
    Khairunnisa
    Business traveler
    Executive Suite
    Stayed 2 nights in May 2019

    Staff”

    The reception staff need to be aware on surrounding, if they have problem with any guest, appreciate not to treat the same to another guest that wants to check in. I know we are human have patient limit. Limit yourself with negativity to serve for better future.

    Reviewed May 21, 2019

    Dear Khairunnisa, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    8.8
    Excellent
    HIRMAN from Malaysia
    Family with young children
    Superior
    Stayed 1 night in December 2018

    Good location, clean, comfortable”

    Our first stay here, we can said that our money was well spent. The room was clean and comfortable. Even they provide open parking lots, there were plenty of space to park your car. I don't try their breakfast since I made a mistake in my booking (I've booked for 1 adult instead of 2) & we need to wait nearly 15 mins for them to arrange us to our room (my booking was not in the system yet), but the waiting space was comfy. Everything was around the hotel area, just name it haha

    Reviewed December 30, 2018

    Dear Hirman, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded January 14, 2019
    Promenade Hotel Bintulu
    9.2
    Exceptional
    Sing from Malaysia
    Business traveler
    Superior
    Stayed 1 night in May 2019

    Nice enviroment”

    Highly recommended due to value for money

    Reviewed May 05, 2019

    Dear Sing, Thank you for staying at Promenade Hotel Bintulu recently. Thank you for your compliments. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    9.2
    Exceptional
    Chen from Malaysia
    Business traveler
    Superior
    Stayed 1 night in April 2019

    Clean and comfy room ”

    Clean and comfy room, except for the pillow was too soft Good variety of choices for breakfast Will come back next time

    Reviewed May 03, 2019

    Dear Chen, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Great to know that you enjoyed our breakfast spread. We appreciate your constructive feedback on the pillow as it gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    8.4
    Excellent
    CIA from Malaysia
    Solo traveler
    Superior
    Stayed 1 night in April 2019

    Strategic location ”

    Near Farley and foot court , bank and shops.

    Reviewed April 28, 2019

    Dear CIA, Thank you for staying at Promenade Hotel Bintulu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    8.4
    Excellent
    PHILOMENA
    Group
    Superior
    Stayed 1 night in March 2019

    Overall its still a great experience.”

    During check in time, I requested for connecting room but the girl say that connecting room not available and the status is "dirty" in their system. If I still insist for the connecting room, I have to wait, she said. Since we all have arrived at the hotel and get the adjoining room, we thought its still okay since we dont want to wait. Unfortunately, when we go to our room, one of our room is still in "cleaning progress" because they just check out. The cleaner inform us to wait for fews minutes before release the room. So, why dont just let us have the connecting room if the cleaning process only take this "few minutes"? What disappoint me is the room is not being clean totally. Because we found some other people stuff still left in the room. Are they not clean the room properly since we already arrived? The front desk should be more aware about this.

    Reviewed March 22, 2019

    Dear Philomena, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the discomfort and inconvenience caused during your recent stay. Please be assured that the relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you’ve had on Promenade Hotel Kota Kinabalu. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    9.6
    Exceptional
    Fatin from Malaysia
    Family with young children
    Superior
    Stayed 3 nights in March 2019

    Worth every penny”

    The superior room was spacious enough for couple with 1 or 2 kids..aircond , tv, iron, mini fridge works well. Walking distance to variety of restaurant and guardian pharmacy. Next to bus station, crowded area.But easy to find parking.

    Reviewed March 12, 2019

    Dear Fatin, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    8.8
    Excellent
    HII from Malaysia
    Business traveler
    Superior
    Stayed 2 nights in October 2018

    New hotel room, good experience”

    The hotel is located in commercial centre, where you can easily look for meals, and also supermarket is just few walks away. Room is superbly clean, comfortable and nice. Staffs are encouraged to be more friendly, and greet customers more often, as when my last check-in, i waited at counter for more than 10 mins to be served. Customers come first. It will be nice if a gym facility is available. Breakfast is good also.

    Reviewed November 19, 2018

    Dear HII, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Bintulu
    8.4
    Excellent
    Eddie from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in September 2018

    Good location. ”

    Good location, nice staff, supermaket is walking distance, super easy to get food around this hotel, breakfast also good. This hotel no swimming pool if someone need to know. Parking is public parking.

    Reviewed October 02, 2018

    Dear Eddie, Thank you for staying at Promenade Hotel Bintulu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. Thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded November 16, 2018
    Promenade Hotel Bintulu
    8.8
    Excellent
    AWANG from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in September 2018

    Great Hotel for Businessman/Couple with no kids/ Solo”

    The hotel is so excellent. Value for money. The iron is provided in the room (that is nice). They even provide us a shaving kit. The only downside of this hotel was we can't really control the aircond temperature (as the AC in the room somehow connected to the universal AC of the building <- that is what the technician told me)... So it's quite a troublesome for a couple with a baby like us... The room is too cold for a baby. Other than that, this hotel is excellent! The breakfast menu is very nice.

    Reviewed September 05, 2018
    8.4
    Excellent
    Victor from Malaysia
    Solo traveler
    Superior
    Stayed 1 night in August 2018

    Good and nice”

    All is well but upon arrival, we have to wait for my friend’s room settle. As we know, once guess make a booking (3 week before check in), they will get the room faster. But today, the service make us sad.

    Reviewed September 01, 2018

    Dear Victor, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Bintulu
    9.6
    Exceptional
    King from Malaysia
    Group
    Superior
    Stayed 2 nights in July 2018

    breakfast ”

    unfortunately,we book for superior rooms from agoda website, but only entitled for 1 breakfast when upon check in, that is quite confusing during booking when it said, breakfast included but only include for one person

    Reviewed July 25, 2018

    Dear King, Thank you for staying at Promenade Hotel Bintulu recently. Thank you for highlighting this issue to us. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Bintulu
    10.0
    Exceptional
    KEE from Malaysia
    Family with teens
    Superior
    Stayed 2 nights in July 2018

    Very good location”

    Not in the main city but is the new area which contain a lot of food stall and 24h shop. Not far from town area which u can get grab car within 10min. Hotel is very new and staff very good. Breakfast many choices and many local food available. Overall i can get 10/10 to this hotel.

    Reviewed July 18, 2018

    Dear KEE, Thank you for staying at Promenade Hotel Bintulu recently. We are happy to know that you liked our breakfast spread. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Bintulu
    8.4
    Excellent
    Tang from Malaysia
    Business traveler
    Deluxe
    Stayed 1 night in July 2018

    Good for solo or business travelers. Will return.”

    Cleanliness, staff friendliness, location is the biggest selling point. Nearby plenty of eateries, pharmacy, convenient stores etc. Facility wise, bare basic. So, it's just a comfortable place for you to rest after a hard Day's work. Very comfortable indeed.

    Reviewed July 15, 2018

    Dear Tang, Thank you for staying at Promenade Hotel Bintulu recently. We are happy to know that you had comfortable stay with us. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Bintulu
    10.0
    Exceptional
    Mohd from Malaysia
    Business traveler
    Superior
    Stayed 1 night in July 2018

    Value for Money”

    The rooms are nice and the power outlets are placed beside the bed, which is a big plus for me. They also have outlets which caters to different international plugs so you don't need to stick in a universal adaptor to charge your electronics. The bed is comfortable and cools quickly. Staff are also friendly and tend to your needs efficiently. The location is quite close to a lot of things. You can take a walk if you'd like to eat out. The breakfast is satisfying and they let you taste the local cuisine once in awhile. I wished the room service dining menu offered local Sarawak dishes as well.

    Reviewed July 09, 2018

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Bintulu
    8.0
    Excellent
    Nelson from Malaysia
    Business traveler
    Deluxe
    Stayed 1 night in June 2018

    Clean New Hotel”

    I picked this hotel as I was attending a function at the hotel. It is strategically located close to a lot of amenities. There were plenty of parking spaces available. The room was comfortable. Bathroom was clean. There is plenty of food places nearby. Their breakfast spread was quite good as well. Will definitely be back again during my nest visit.

    Reviewed July 05, 2018

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded July 12, 2018
    Promenade Hotel Bintulu
    8.4
    Excellent
    Han from Malaysia
    Business traveler
    Deluxe
    Stayed 1 night in June 2018

    Excellent”

    Make sure your booking must include breakfast, fresh fruits, veges and salads, variety of choices of food they serves. Don't miss out Agoda promotion to get cheapest room fare compared with normal day.

    Reviewed June 13, 2018

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded July 12, 2018
    Promenade Hotel Bintulu
    8.0
    Excellent
    Logamalar from Malaysia
    Business traveler
    Superior
    Stayed 4 nights in May 2018

    Satisfaction and convenience guaranteed”

    Promenade is well situated. If you are Muslim traveler all the halal food places situated just around 5 mins walk. For non-Muslim traveler, you are able to find decent cafes which serves western and cold beers within walking distance. The breakfast menu should not be missed, the foods are good. Satisfaction and convenience guaranteed.

    Reviewed June 11, 2018

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We are glad to know that you liked our breakfast. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most shops and restaurants are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded July 12, 2018
    Promenade Hotel Bintulu
    9.6
    Exceptional
    Mohamad from Malaysia
    Family with young children
    Superior
    Stayed 1 night in May 2018

    Unexpected excellente”

    The superior room was huge compare to the other hotel price range. Whats not to love ? Kiblat ✅ Iron (already inside the room) ✅ Liquid soap, shampoo, hand soap ✅ Fridge ✅ 1 man sofa ✅ The only downside is no swimming pool. Will be back here again and hopefully the price still maintain or lower 👌🏽

    Reviewed May 29, 2018

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded July 12, 2018
    Promenade Hotel Bintulu
    5.6
    Bong from Malaysia
    Business traveler
    Superior
    Stayed 6 nights in April 2019

    Clean”

    the hotel room is clean and tidy. the staff are friendly.

    Reviewed May 06, 2019

    Dear Bong, Thank you for staying at Promenade Hotel Bintulu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, S. Ganapathy Hotel Manager Promenade Hotel Bintulu, Sarawak

    Responded June 26, 2019
    Promenade Hotel Bintulu
    12345
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    • Excellent location
    • Similajau National Park