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8.2
Excellent
12,158 reviews
12,158 reviews
"Large room , really clean"
"Location strategik and clean."
"Easy access to everywhere."
"In the heart of KK near to many tourist attractions, overall is okay."
"I had book for junior suite, it’s so clean, spacious, nice view which you can get the seaview."
8.8
Excellent
Location rating score
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Promenade Hotel Kota Kinabalu
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.
Airport transfer
Car park
Shuttle service
Fitness center
Free Wi-Fi in all rooms!
Luggage storage
19 travelers have booked today.
Value for money | 8.1 |
Distance to city center | 1 km |
Location rating | 8.8 |
Nearest airport | Kota Kinabalu International Airport (BKI) |
Distance to airport | 6.1 km |
What time is check-in and check-out at Promenade Hotel Kota Kinabalu?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Promenade Hotel Kota Kinabalu?
Promenade Hotel Kota Kinabalu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Promenade Hotel Kota Kinabalu has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange taxi service.
Is breakfast offered at Promenade Hotel Kota Kinabalu?
Wake up to a great buffet breakfast at Promenade Hotel Kota Kinabalu. There's an additional charge of 36 MYR for adults and 18 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Promenade Hotel Kota Kinabalu?
Promenade Hotel Kota Kinabalu features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.
Can special events be hosted at Promenade Hotel Kota Kinabalu?
You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Promenade Hotel Kota Kinabalu. Small or intimate events like graduation parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.
Can business events be hosted at Promenade Hotel Kota Kinabalu?
On-site venues and convenient event services make Promenade Hotel Kota Kinabalu an ideal choice for hosting events such as seminars, corporate events and meetings. The 5 venues can accommodate up to 160 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Promenade Hotel Kota Kinabalu?
Promenade Hotel Kota Kinabalu does not permit smoking in any of its rooms, but allows smoking in designated areas.
What is the closest train, metro, or bus station to Promenade Hotel Kota Kinabalu?
South Bus Terminal is the closest train, metro, or bus station, about 300 m away from Promenade Hotel Kota Kinabalu.
What restaurants are nearby Promenade Hotel Kota Kinabalu?
Promenade Hotel Kota Kinabalu is located in Central Business District, famous for good restaurants such as Welcome Seafood Restaurant, Fatt Kee Seafood Restaurant and Kedai Kopi Yee Fung.
What popular shopping places are close to Promenade Hotel Kota Kinabalu?
Located in the Central Business District area, Promenade Hotel Kota Kinabalu is close to great shopping choices like Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.
What are popular attractions near Promenade Hotel Kota Kinabalu?
Guests at Promenade Hotel Kota Kinabalu can easily visit Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum located in the Central Business District area.
What popular natural sightseeing spots are close to Promenade Hotel Kota Kinabalu?
Promenade Hotel Kota Kinabalu is located in the Central Business District area, which is famous for natural sightseeing destinations such as Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.
10
"Large room , really clean"
Audrey
|
March 27, 2023
9.2
"Location strategik and clean."
Angelie
|
March 23, 2023
10
"Easy access to everywhere."
Uma
|
April 1, 2023
Promenade Hotel Kota Kinabalu
See the best of Kota Kinabalu with a stay at Promenade Hotel Kota Kinabalu, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Promenade Hotel Kota Kinabalu provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kota Kinabalu.
Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Promenade Hotel Kota Kinabalu include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Promenade Hotel Kota Kinabalu also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.
Promenade Hotel Kota Kinabalu offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the salon. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.
Reasons to stay here
This hotel's food and dining score higher than 99% of accommodations in the city.
This hotel scores higher than 88% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.
8.1
Breakfast
300 mentions
Housekeeping
223 mentions
Food & Dining
115 mentions
Swimming Pool
87 mentions
8.8
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Promenade Club Floor is the best ever. I love the room so much ❤️”
I love everything about the hotel. It is located in front of the Oceanus Mall where the Hard Rock Cafe located. Walking distance to the Filipino Market. Very close to Imago & Suria Sabah.Private and exclusive breakfast and evening cocktail at the Promenade Club Lounge. I love the food provided. I love the sea view room so much. The view is spectacular.. They really take care of the details in the room. Complimentary mini bar, welcome fruits platter and cookies also the greetings card on the bed. The first class pillow, towels, bedsheet and comforter. They really pampered the guest until i don’t want to go out from the room 😍 They have a line of staff that is very friendly and always smiling. This is my very first time in Sabah and i chose the right hotel. Definitely will come back in future! Keep it up to all the staff and congratulations to the General Manager Mr Hafizan Wong.
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Dear Noor, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to read that you loved the facilities and privileges we give to our Promenade Club Floor guests. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Great stay”
There was a promotion when I booked a stay at this hotel - early check in, late check out, room upgrade, etc. I don’t recall the full perks but these were what grabbed my attention and MAN. I booked a superior room and was informed I would probably get a deluxe (I called to check first), but upon check in, they upgraded me to a junior suite.The room itself was comfortable - great shower and bath tub, spacious and fully equipped. My only hesitation is with the breakfast buffet. The food options have dwindled, they were understaffed so tables were not cleared quickly enough, and the taste just doesn’t scream hotel-quality. I stayed with elderly parents and despite the food, enjoyed the stay.
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The Best 4 Star Hotel In KK City”
Stayed in a Superior Room + Extra Bed. This hotel looks grand not only from the outside and also in the building too. Receptionists was fast and friendly. Then proceed to our room, 1005. Amazingly, super luxurious room, super clean bathroom, super comfortable bed and stunning view from our hotel window. Shops, entertainment outlets and restaurants are all walking distance. Next morning, super yummy and delicious buffet breakfast !! The choices of food are beyond our expectation. My family and i had a very pleasant stay in this hotel but sadly we had to leave next day so soon. Thanks for the great comfort and warm hospitality provided to us throughout our stay here.
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Dear Adrian, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We are happy to know that you enjoyed our breakfast spread. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Very highly recommended”
Im travelling with my wife and my 2 sons 1 year and 5 year old. This is the most perfect hotel i have ever stayed for rm234 price..the pool is excellent..got free towel.. changing rooms.. the food breakfast is excellent except too many people and have to fight to get the food..haha.. room is clean..only a bit cold coz im unable to control the temp..so i just turned it off if its get too cold. Parking is free at basement and got elevator up to B3 level. Location is perfect easy to get my favorite seafood restaurant. Check in experience can be improved. I have waited for 2 people in front of me before my turn..
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PROMENADE HOTEL NICE PLACE TO STAY”
We are very sad when hear the rumours about this hotel will closed down because this is one of KK bet hotel with good facilities and clean.. Good location to with nice food here.. Promenade was the best hotel when comes to nice food or buffet.. unfortunately they didn't do buffet breakfast because of this RMCO.. They doing set breakfast and we have to wait 15 min to go inside the restaurant.. Maybe in this matter hotel will solved it especially during weekend morning.. Lobby also no provide chair while waiting turn to go inside.. We have to line up to get our turn.. Others still okay and thumbs up..
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Regular Guest + Frustration”
I stayed with Promenade countless time for years during my business trip but I am quite upset on the room arrangement prior check in. Found out duvet cover (1 room) was not changed and only make-up by the housekeeping for the reason best known to them. Despite covid19 SOP is made clear that the room must be clean and disinfect, the unchanged duvet cover is totally unacceptable. Worst i came back to KK with my family and children. Though they upgraded my room, but i think that is very basic to show how is the hotel adhere to strict SOP laid down by KKM and MOTAC.
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Love the suite”
At first, I was not intend to get this room. but they give me and upgrade!!!! once into it, the junior suite, it was lavish. perfect ambient for relaxation. location is at its best. easy for the whole family compare to cramp in a room. they have adequate size living room, separate bed room, hallway closet toward shower which contain bathtub, normal shower, plenty of amenities, trust me, this is a dream holiday for everyone. From honeymoon couple to a family with kids. Pricey? depend on a bargain offered, I would say perfect and value for money. To promenade, expect me to come back next year. Maybe into the same room. 440. love it!!!
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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Stunning View”
Promenade has been my childhood hotel since my family always bring us here to stay on holiday. But this time round after so long, I'm coming back with my spouse on our honeymoon. I'm amazed by the changes they have improved! Digitalized room number, room design, cute amenities, larger buffet spread, and etc. Parking is free at the basement with lift provided straight to lobby. We had a wonderful stunning view of sunset, ocean, yatch, and city. This breathtaking view is priceless. Variety buffet spread and most importantly, delicious. Everything is perfect! They also managed to provide us late check out until 3pm. Kudos Promenade, we will soon be staying there again.
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Exceptional”
EVERYTHING WAS GREAT! from the check-in until check-out… the fo who serve me has great personality, the room was clean! like super clean , all the bathroom amenities was there, the towels are clean unlike Ming Garden hotel, they just reused towel that had been used by the previous guest until we have to make them remake our room. Will definitely recommend our family&friends to come here.
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Great stay as always!”
We booked the deluxe room with sea view and got a free upgrade to a suite room. Althought the upgraded room doesn’t come with the view but we were satisfied with the size of the room. The only downside was that it was advertised that we would be entitled for a late checkout, I’ve messaged then thru agoda to confirm this and they confirmed for late check out 3pm. However at the hotel on the check out day, we were told late check out is 1pm. That changed our schedule! Otherwise, everything was perfect, the buffet was nice as always and very reasonably priced.
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Very good hotel but breakfast ...”
Great location, close to malls and other local attractions. Very comfortable room and friendly staff. Good facilities and very good value for money. Only minor complaint, breakfast spread could be improved. Sunny side up eggs were cooked way in advance so were cold, rather bad coffee, fruit juices could be better. Nothing too bad. Overall still very good experience.
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Dear Azri, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our staffs and room. Great to know that you like the facilities provided. We appreciate your constructive feedback on our breakfast spread as they gave us the opportunity to gauge the consistency of our services and facilities provided. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Best Affordable Hotel in KK”
This hotel deserved the viral post because of their staff, so professional & kind for letting us check in early. Our flight landed at KK in the morning & we can drop our luggage at the hotel then walk around city center to find breakfast & sight seeing. Very good for couple, family or even solo traveller. The breakfast is really worth it, so many choices even in the morning. Near to KK main attractions - Todak, Filipino Market, Imago & KK Waterfront. Mostly we explore around city center by Grab and even just walking. Will come visit again whenever I am in KK next time.
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Overall excellent ..................................... ............................................”
The hotel is very excellent, clean room, good aircon, and good ameneties, all the staff is very accommodating, the breakfast food is delicious, I recommend this to all my friends and relatives.
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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay with us.Thank you for your compliment. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Freindly and outstanding customer service i.e. Ms Chelsea”
Easy to acces as located in the middle of KK town. Spacious room, clean and nice view i.e. infront of Laut China Selatan. Attended by Ms Chelsea who is very friendly and resolve my issue immediately. Suitable for family trip.
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I love it. Will come against next time ”
The room is so nice and very clean. The view is so nice. Location near City & easy to find food for dinner & shopping. Facilities overall is okay. Staff is very friendly and helpful. Value for money to stay here. Thanks 🤍💙
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Best price with best experience”
My husband and I had a long day while travelling. The trip is due to an emergency cause so I call the hotel if we can stay there as other hotel are not open for public. With just 1 ring, they pick up the phone and explain nicely. When we arrived, everything including the staffs are good and excellent. Thank you promenade hotel for making our day better. Will stay again next time 😁
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Pleasant Stay in Promenade Hotel KK”
I enjoyed my stay. Location was near food and shopping center. The car park was ample and free parking. The room was nice, cool aircond and hot shower. The bed was comfortable. Breakfast wide varieties.
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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah
Very much improved compared to last 2003”
I had worked in KK on short term assignment in year 2003, stayed at Promenade KK for 6months project duration. Promenade was back then in a rating of 3 star. I was surprised this year in April 2019 Promenade has improved a lot better and with the super good location facing KK waterfront, and together with the improvise interior of both rooms and restaurants, I believe Promenade can grew better.
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Dear Nazzatul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your continuous support. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Transit during MCO 2.0”
We got great discount for Deluxe Room. This is MCO period, we stayed here one night just for transit. Self collect breakfast was satisfactory enough and tasty. I forgot to collect another separate breakfast pack and the staff was so kind to send it to our room. Thank you Promenade Hotel. Stay safe everyone.
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value for money”
i stayed for my honeymoon and the hotel gave us honeymoon decorations, my wife loves it.. we stayed in Promenade Deluxe Suite, the room was very good, and we also entitled to lounge which was very great experience because of the excellent foods and views.. will come back again!
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Dear Ahmad, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your honeymoon stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Hafizan Wong General Manager Promenade Hotel Kota Kinabalu, Sabah