This property is in high demand!
39 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

The hotel is always my choice when travelling to KK.

Comfortable stay and good for money

Comfortable stay and good for money

Free Wi-Fi
Swimming pool
Car park
Front desk [24-hour]
Fitness center
Restaurants
Shuttle service
Luggage storage
39 travelers have booked today.
Based on 23,720 verified reviews
9.0
8.6
8.6
8.5
8.4
7.5
Nearest transportation options
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South Bus Terminal is within 0.3 km
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Sembulan Sekretariat Train Station Sembulan Sabah Station is within 1.8 km
Location rating score
There are 141 places in walking distance!
| Value for money | 8.5 |
| Distance to city center | 1 km |
| Location rating | 9.0 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 6.1 km |
Based on 20221 reviews from verified travelers
Promenade Hotel Kota Kinabalu offers free 24-hour fitness center that is effortlessly located at the tip of your finger, allowing you to get your daily workout in at any hour of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.
While remaining at Promenade Hotel Kota Kinabalu, start off your getaway by visiting the closest destinations that are within walking distance to the property which include Airworld Travel & Tours, Daihatsu Api-api Centre, and Wawasan Plaza.
While remaining at Promenade Hotel Kota Kinabalu, indulge in your evening or night out at Kalamatas Resto Ba' or Q Bar to get the most out of your nightlife.
While staying at Promenade Hotel Kota Kinabalu, take joy in your early morning or evening wander at nearby park which include Weston Wetland Park, Sembulan River Park, and Taman Ilham.
Promenade Hotel Kota Kinabalu can communicate in 4 languages and supports well-known languages such as English and Mandarin Chinese for guest visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
68.0% of our past customer evaluations have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Promenade Hotel Kota Kinabalu down in the review section.
100.0% of our past customer reviews have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Promenade Hotel Kota Kinabalu down in the review section.
Past business travelers that have stayed at this property have given Promenade Hotel Kota Kinabalu an average rating of 8.2. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Promenade Hotel Kota Kinabalu an average rating of 8.5. You can search for more descriptive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.
Shopping options in Promenade Hotel Kota Kinabalu’s Central Business District neighborhood consists of Centre Point Sabah, Imago Shopping Mall, and Night Market.
The closest airport to Promenade Hotel Kota Kinabalu is Kota Kinabalu International Airport, 6.0 km away.

Experience Comfort and Convenience at Promenade Hotel Kota Kinabalu
Welcome to Promenade Hotel Kota Kinabalu, a 4-star hotel conveniently located in the heart of Kota Kinabalu, Malaysia. With its prime location just 1 km away from the city center, this hotel offers easy access to the city's must-see destinations. Built in 1998, Promenade Hotel Kota Kinabalu has been providing exceptional service and comfortable accommodations for over two decades.
With only a 15-minute drive to the airport, this hotel is the perfect choice for both business and leisure travelers. Whether you're arriving or departing, the short travel time ensures a hassle-free journey, allowing you to make the most of your time in Kota Kinabalu.
Promenade Hotel Kota Kinabalu boasts a total of 446 well-appointed rooms, each designed to provide utmost comfort and relaxation. From spacious deluxe rooms to luxurious suites, every guest is treated to a memorable stay. The check-in time starts from 02:00 PM, giving you ample time to settle in and unwind after your journey.
Families traveling with young children will appreciate the hotel's child policy. Children between the ages of 0 to 5 can stay free of charge, making it an ideal choice for a family getaway. The hotel also offers a range of facilities and services to cater to the needs of families, ensuring a pleasant and enjoyable stay for everyone.
When it's time to bid farewell, guests can take advantage of the convenient check-out time until 12:00 PM. This allows for a relaxed morning, allowing you to savor a final breakfast or take a leisurely stroll before heading on to your next destination.
Experience comfort, convenience, and warm hospitality at Promenade Hotel Kota Kinabalu. Book your stay today and discover all that this exceptional hotel has to offer.
Unwind and Indulge in Exciting Entertainment Facilities
Promenade Hotel Kota Kinabalu offers a plethora of entertainment facilities to ensure an unforgettable stay for guests. Whether you are looking to relax, pamper yourself, or find the perfect souvenir, this hotel has got you covered.
For those in need of some retail therapy, the hotel features an array of shops where you can indulge in a shopping spree. From fashion boutiques to specialty stores, you will find everything you need just steps away from your room. Additionally, there is a gift/souvenir shop on-site, making it convenient to pick up mementos and presents for loved ones.
To enhance your overall well-being, the hotel also boasts a salon where you can treat yourself to a rejuvenating hair treatment, a stylish haircut, or a relaxing massage. Unwind and let the professional staff pamper you, leaving you feeling refreshed and revitalized.
With its excellent range of entertainment facilities, Promenade Hotel Kota Kinabalu ensures that every guest's desires are catered to. Whether you are seeking retail therapy, a beauty treatment, or the perfect souvenir, this hotel has it all.
Stay Active at Promenade Hotel Kota Kinabalu's Sports Facilities
Promenade Hotel Kota Kinabalu offers a range of top-notch sports facilities, ensuring that guests can stay active and energized during their stay. With a well-equipped fitness center and a complimentary fitness center, fitness enthusiasts will find everything they need to maintain their workout routine.
The hotel's fitness center is a haven for those who love to break a sweat. Equipped with modern exercise machines and weights, guests can enjoy a full-body workout while taking in stunning views of the city. Whether you prefer cardio exercises or strength training, the fitness center has a variety of equipment to cater to your needs. Stay motivated and achieve your fitness goals with the help of experienced trainers who are always on hand to offer guidance and support.
For those who prefer a more casual workout, the complimentary fitness center is the perfect choice. Located within the hotel premises, this facility provides guests with access to a range of fitness equipment, including treadmills, stationary bikes, and elliptical trainers. Whether you want to squeeze in a quick cardio session or simply stretch your muscles, the complimentary fitness center offers a convenient and hassle-free option.
No matter your fitness level or preference, Promenade Hotel Kota Kinabalu's sports facilities are designed to help you stay active and maintain a healthy lifestyle. So, pack your workout gear and get ready to enjoy a fulfilling workout experience during your stay at this exceptional hotel.
Convenience Facilities at Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, dry cleaning, and daily housekeeping, guests can enjoy fresh and clean clothes throughout their stay. Additionally, the hotel provides luggage storage facilities, allowing guests to securely store their belongings while they explore the vibrant city of Kota Kinabalu.
For those who prefer to dine in the comfort of their rooms, Promenade Hotel Kota Kinabalu offers room service, ensuring that guests can enjoy delicious meals without leaving the comfort of their accommodation. The hotel also provides safety deposit boxes, allowing guests to store their valuable belongings securely. Moreover, the concierge is readily available to assist guests with any queries or requests, ensuring a seamless and enjoyable stay.
Promenade Hotel Kota Kinabalu understands the importance of staying connected, which is why they offer free Wi-Fi in all rooms and public areas. Whether guests need to catch up on work or simply browse the internet, they can do so effortlessly. For guests who smoke, the hotel has a designated smoking area, providing a comfortable space for them to enjoy their cigarettes. Lastly, the convenience store within the hotel premises offers a wide range of essentials and snacks, making it convenient for guests to purchase any items they may need during their stay.
Convenient Transport Facilities at Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. For those arriving by air, the hotel provides airport transfer services, allowing you to relax and start your vacation as soon as you land. If you're looking to explore the vibrant city and its surrounding attractions, the hotel offers tour arrangements, allowing you to conveniently discover the best of Kota Kinabalu.
For guests with their own vehicles, Promenade Hotel Kota Kinabalu provides a spacious onsite car park, ensuring that you can easily park your car without any worries. Additionally, the hotel also offers car hire services, giving you the flexibility to explore the beautiful sights at your own pace. If you prefer to travel by taxi, the hotel provides a reliable taxi service, ensuring that you can easily get around the city. Please note that car park charges are applied for guests who choose to self-park their vehicles. With these convenient transport facilities, Promenade Hotel Kota Kinabalu ensures that your travel experience is seamless and enjoyable.
Luxurious Comfort and Modern Amenities at Promenade Hotel Kota Kinabalu
Experience the perfect blend of comfort and convenience in the well-appointed rooms of Promenade Hotel Kota Kinabalu. Each room is thoughtfully equipped with air conditioning to ensure a cool and relaxing atmosphere, along with blackout curtains that guarantee a restful night's sleep. For your convenience, enjoy complimentary bottled water, a mini bar, refrigerator, and a coffee/tea maker, allowing you to unwind and refresh at any time. The rooms also feature a separate living room, providing ample space for relaxation and privacy, while plush linens and toiletries add a touch of luxury to your stay.
Stay entertained and connected with a television offering satellite and cable channels, and start your mornings with a daily newspaper delivered right to your door. For added convenience, a hair dryer is provided, and plush bathrobes are available for your comfort after a refreshing shower. Whether you're here for business or leisure, Promenade Hotel Kota Kinabalu ensures a seamless experience with modern amenities designed to make your stay both enjoyable and memorable.
Indulge in a Culinary Journey at Promenade Hotel Kota Kinabalu
At Promenade Hotel Kota Kinabalu, dining is an experience to be savored. With a variety of dining facilities to choose from, guests can indulge in a culinary journey that will delight their taste buds. The hotel offers a coffee shop, a restaurant, and room service, ensuring that guests have plenty of options to satisfy their cravings.
The coffee shop is the perfect spot to start the day, offering a cozy and relaxed atmosphere where guests can enjoy a freshly brewed cup of coffee and a selection of pastries. For those looking for a more formal dining experience, the hotel's restaurant serves up a delectable array of local and international cuisines. From flavorful Malaysian dishes to international favorites, there is something to please every palate.
Guests who prefer the convenience of dining in the comfort of their own room can take advantage of the room service option. With a wide range of dishes available, guests can enjoy a delicious meal without leaving their room. Additionally, the hotel provides daily housekeeping, ensuring that guests can enjoy their meals in a clean and tidy environment.
To start the day off right, guests can indulge in the breakfast buffet offered by the hotel. Featuring a wide variety of dishes, including both Western and Asian options, the buffet is the perfect way to fuel up for a day of exploring Kota Kinabalu.
Whether you're in the mood for a quick bite, a leisurely meal, or a convenient in-room dining experience, Promenade Hotel Kota Kinabalu has dining facilities that cater to every preference. Embark on a culinary journey and discover the flavors of Malaysia and beyond at this exceptional hotel.
Luxurious and Comfortable Rooms at Promenade Hotel Kota Kinabalu
Experience a truly delightful stay at Promenade Hotel Kota Kinabalu with its wide range of room offerings. From the spacious Deluxe rooms with a choice of two single beds or a king bed, to the elegant Executive Suite boasting 50 square meters of luxurious space, there is a perfect room for every type of traveler. For those seeking a touch of exclusivity, the Deluxe Club Room offers a refined ambiance and the Junior Suite provides a generous 45 square meters of space for added comfort. The Promenade Deluxe Suite and Promenade Superior Suite are ideal for guests looking for a blend of sophistication and relaxation. With the Superior and Superior Club Room options, guests can enjoy a cozy and comfortable stay with the choice of either two single beds or a king bed. When booking any of these rooms on Agoda, you can rest assured that you will receive the best prices and a hassle-free experience, ensuring a memorable stay at Promenade Hotel Kota Kinabalu.
Explore the Vibrant Central Business District in Kota Kinabalu
Nestled in the heart of Kota Kinabalu, the Promenade Hotel offers easy access to the city's bustling Central Business District (CBD). This vibrant area is a hub of commerce, entertainment, and cultural attractions, making it an ideal location for both business and leisure travelers.
The CBD is home to a myriad of modern high-rise buildings, housing offices of major corporations, banks, and government institutions. As you stroll through the streets, you'll be captivated by the energy and dynamism of this thriving business district. Immerse yourself in the local culture as you interact with friendly locals and witness the daily hustle and bustle of the city.
In addition to its commercial significance, the CBD also offers a plethora of entertainment options. Indulge in retail therapy at the upscale shopping malls, where you'll find a wide range of local and international brands. After a day of shopping, treat yourself to a delicious meal at one of the many trendy restaurants and cafes that line the streets. For those seeking a vibrant nightlife, the CBD is dotted with bars and clubs that come alive after sunset.
If you're a history enthusiast, take a short walk from the CBD to explore the fascinating cultural landmarks. Visit the Atkinson Clock Tower, a historic structure that stands as a reminder of Kota Kinabalu's colonial past. Marvel at the intricate architecture of the City Mosque, a beautiful place of worship that showcases Islamic design.
With its unbeatable location in the Central Business District, the Promenade Hotel offers the perfect base for exploring all that Kota Kinabalu has to offer. Whether you're here for business or leisure, you'll find yourself immersed in the vibrant atmosphere of this thriving city.
Convenient Transportation Options from the Nearest Airports to Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu, located in the heart of the Central Business District in Kota Kinabalu, Malaysia, offers convenient transportation options for guests arriving at the nearest airports.
If you are flying into Kota Kinabalu International Airport (BKI), the hotel is just a short 15-minute drive away. Taxis are readily available at the airport, and it is recommended to use the airport taxi service to ensure a hassle-free journey. Alternatively, you can also arrange for a private airport transfer with the hotel in advance for added convenience and peace of mind.
For guests arriving at the Labuan Airport (LBU), which is approximately 2 hours away from Kota Kinabalu, there are several transportation options to reach Promenade Hotel Kota Kinabalu. The most convenient way is to take a domestic flight from Labuan to Kota Kinabalu. Once you arrive at Kota Kinabalu International Airport, you can follow the aforementioned transportation options to reach the hotel.
No matter which airport you arrive at, the journey to Promenade Hotel Kota Kinabalu is easily accessible, allowing you to start your stay in this vibrant city without any transportation worries.
Explore the Vibrant Surroundings of Promenade Hotel Kota Kinabalu
Nestled in the heart of Kota Kinabalu, Promenade Hotel offers an ideal base to explore the vibrant surroundings and iconic landmarks that make this city so captivating. Just a short distance away, you'll find a plethora of attractions to explore, including Poring Hot Springs, Kota Kinabalu City Mosque, Mamutik Island, Sabah State Museum, Signal Hill Observatory Platform, Filipino Market Kota Kinabalu, Sabah, Jesselton Point, Atkinson Clock Tower, Kota Kinabalu Wetland Centre, and the Marlin Statue.
For nature enthusiasts, a visit to Poring Hot Springs is a must. Situated amidst lush greenery, these natural hot springs offer a rejuvenating experience. Take a dip in the warm waters and feel your worries melt away. The Kota Kinabalu City Mosque, with its stunning architecture and serene ambience, is another must-visit landmark. Marvel at the intricate details of the mosque and enjoy the tranquility it offers.
If you're seeking some sun, sand, and sea, head to Mamutik Island. With its crystal-clear waters, vibrant coral reefs, and pristine beaches, this island paradise is perfect for snorkeling, swimming, or simply relaxing under the tropical sun. Immerse yourself in the rich history and culture of Sabah at the Sabah State Museum, which showcases a wide range of artifacts and exhibits. Don't miss the Signal Hill Observatory Platform, where you can enjoy panoramic views of the cityscape and the stunning sunset.
For a taste of local flavors and a shopping experience like no other, visit the Filipino Market Kota Kinabalu. Here, you can browse through a variety of handicrafts, souvenirs, and local delicacies. Jesselton Point is the gateway to the beautiful Tunku Abdul Rahman Marine Park, where you can embark on island-hopping adventures and explore the underwater world. The Atkinson Clock Tower, a historic landmark, is a reminder of Kota Kinabalu's colonial past. Take a leisurely stroll through the Kota Kinabalu Wetland Centre, a sanctuary for various bird species and other wildlife. Finally, don't forget to snap a photo with the iconic Marlin Statue, which symbolizes the city's vibrant fishing industry. With so many attractions just a stone's throw away from Promenade Hotel Kota Kinabalu, your stay is sure to be filled with unforgettable experiences.
Convenient Access to Public Transport Stations at Promenade Hotel Kota Kinabalu
Located in the heart of Kota Kinabalu, Promenade Hotel Kota Kinabalu offers easy access to several public transport stations, making it a convenient choice for travelers. The hotel is situated near the South Bus Terminal, which is just a short walk away. From here, guests can catch buses to various destinations in and around Kota Kinabalu, including nearby towns and popular tourist attractions. Whether you're planning to explore the city or embark on day trips, the South Bus Terminal provides a hassle-free mode of transportation for guests staying at Promenade Hotel Kota Kinabalu.
Additionally, the hotel is also close to the North Bus Terminal, making it even more convenient for guests to travel around the region. The North Bus Terminal serves as a major transportation hub, connecting Kota Kinabalu to other cities and towns in Sabah. From here, travelers can catch buses to destinations such as Sandakan, Tawau, and Kundasang, allowing them to easily explore the diverse landscapes and attractions that Sabah has to offer.
With its strategic location near both the South Bus Terminal and the North Bus Terminal, Promenade Hotel Kota Kinabalu ensures that guests have easy access to public transportation options, making it an ideal choice for both business and leisure travelers seeking convenience and flexibility in their travels.
Indulge in a Gastronomic Adventure
Promenade Hotel Kota Kinabalu is surrounded by a plethora of dining options that will satisfy even the most discerning food lovers. Start your day with a hearty breakfast at Guan's Kopitiam Gaya Street, where you can savor traditional Malaysian dishes and aromatic local coffee. For a taste of the famous Sabah laksa, head to Yee Fung Laksa, known for its rich and flavorful broth. If you're craving for some local comfort food, Kedai Kopi Wan Wan is the place to go, serving up delicious noodles and rice dishes. For a quick and satisfying meal, don't miss out on Borenos Fried Chicken (Asia City), famous for its crispy fried chicken and mouthwatering sides. Indulge in a bowl of Hainanese-style beef noodle soup at Yii Siang Hainan Ngiu Chap, a popular local eatery. For those seeking a unique dining experience, Krishna Fish Head Curry Restaurant offers a tantalizing blend of Indian and Malaysian flavors. After a day of exploring, unwind at KK Waterfront, a vibrant dining and entertainment hub offering a wide range of cuisines. CHUBS is a must-visit for burger enthusiasts, serving up juicy and flavorful burgers with a twist. If you're in the mood for hotpot, Seoul Garden HotPot Suria Sabah is the place to be, offering a variety of fresh ingredients and delectable broths. Finally, for a relaxed evening with friends, head to Shoney's Dining & Bar, where you can enjoy a refreshing cocktail and indulge in international cuisine. With such a diverse selection of restaurants just steps away from the hotel, your taste buds are in for a treat!
Shop 'til You Drop at Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu is surrounded by a plethora of shopping landmarks, ensuring that guests can indulge in some retail therapy during their stay. Just a stone's throw away, Asia City Complex offers a wide range of shops, from trendy boutiques to local handicraft stores. For stationery and gift enthusiasts, Salt x Paper Stationery & Gifts is a must-visit, offering a charming selection of unique items. Book lovers will find solace at Iwase Books and Borneo Books II, where they can browse through a vast collection of titles. KK Times Square is a bustling shopping destination, housing a variety of international and local brands. Gaya Shop Lot, known for its vibrant atmosphere, is a treasure trove of local souvenirs and traditional crafts. For those interested in experiencing the local culture, Filipino Market Sabah is the perfect place to immerse yourself in the sights, sounds, and flavors of Sabah. Indulge in a rejuvenating massage at Japanese Shiatsu & Reflexology, located nearby, to unwind after a day of shopping. KK Plaza is another popular shopping complex, offering a wide range of fashion, electronics, and dining options. Lastly, Mega Laundry - Kampung Air is conveniently located for guests to freshen up their wardrobe during their stay. With such a diverse range of shopping landmarks nearby, guests at Promenade Hotel Kota Kinabalu will find themselves spoiled for choice.
Affordable Luxury: Experience Comfort at a Great Value at Promenade Hotel Kota Kinabalu
At Promenade Hotel Kota Kinabalu, you can enjoy a luxurious stay without breaking the bank. With an average price of $70 per room, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Kota Kinabalu, which stands at $54.
Located in the heart of Kota Kinabalu, Promenade Hotel offers a range of well-appointed rooms and suites that cater to every traveler's needs. Whether you're a solo adventurer, a couple seeking a romantic getaway, or a family on vacation, there's a room option for everyone. Each room is tastefully decorated, providing a comfortable and inviting atmosphere for guests.
With its competitive pricing, Promenade Hotel Kota Kinabalu is the perfect choice for budget-conscious travelers who don't want to compromise on quality. Book your stay now and experience the best of Kota Kinabalu without breaking the bank!
Excellent Staff and Delicious Breakfast
Promenade Hotel Kota Kinabalu has received rave reviews for its excellent staff and delicious breakfast. Guests have praised the friendly and helpful staff, who go above and beyond to ensure a pleasant stay. The hotel's breakfast options are also highly rated, with guests describing it as tasteful and satisfying. Additionally, the sea view rooms have been a favorite among visitors, offering breathtaking views of the surrounding area. With its clean and comfortable rooms, good facilities, and mouthwatering food, this hotel comes highly recommended for a delightful stay in Kota Kinabalu.
A Memorable Stay at Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu has garnered an impressive overall rating of 8.4 from satisfied guests who have had the pleasure of staying at this remarkable hotel. With exceptional ratings across various categories, it is clear that this hotel offers a truly memorable experience for its guests.
One of the standout aspects of Promenade Hotel Kota Kinabalu is its excellent value for money, receiving a remarkable rating of 8.3 in this category. Guests appreciate the affordable rates without compromising on quality and comfort. With its range of facilities and amenities, including a fitness center, swimming pool, and spa, guests can enjoy a luxurious experience without breaking the bank.
Another highlight of this hotel is its prime location, which has earned it an outstanding rating of 8.9. Situated in the heart of Kota Kinabalu, guests have easy access to popular attractions, shopping centers, and vibrant nightlife. Whether guests are looking to explore the local culture, indulge in retail therapy, or simply enjoy a leisurely stroll along the waterfront, Promenade Hotel Kota Kinabalu's convenient location ensures that everything is within reach.
Furthermore, the staff at Promenade Hotel Kota Kinabalu has received high praise for their exceptional performance, earning a rating of 8.3. Guests have commended the friendly and attentive staff members who go above and beyond to ensure a pleasant and comfortable stay. From the warm welcome upon arrival to the efficient service throughout the stay, the staff's dedication to providing top-notch hospitality is evident.
With its exceptional value for money, prime location, and outstanding staff performance, Promenade Hotel Kota Kinabalu is the ideal choice for travelers seeking a memorable and enjoyable stay in Kota Kinabalu. Book your stay today and experience the excellence that this hotel has to offer.
Excellent8.4
Facilities
Exceptional9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Guests highly appreciate the prime location of the hotel, which is conveniently situated near transportation, shopping, and dining options. The staff is well-regarded for their excellent service and hospitality. The modern and spacious rooms are well-equipped and frequently praised. Complimentary breakfast offers high-quality and varied options to start the day right.
Breakfast was generally good, but some guests suggest improving the variety and refills. Few rooms have poor soundproofing leading to disturbances from outside.
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We stayed at Promenade Hotel Kota Kinabalu on a rainy day. From the moment we checked in, the staff left a great first impression : organised, well-mannered, welcoming smiles. It really showed strong ethics and good practice, which I loved. We stayed in a Junior Suite. I didn’t expect much, but when we reached our floor, the first thing I noticed was the pleasant smell exactly how a hotel should smell. Although the carpet in the hallway seemed a bit worn out, it was still clean and fresh. Perhaps some focus on appearance next time would be nice. Our suite had two sections: -A bedroom with bathroom -A separate living/guest area It felt like overkill for one night, but my wife and kid loved the space. It’s great for little ones to explore. However, parents of very active young kids might find some of the furniture/chairs less suitable, not the fault, just something to consider when booking. The air-conditioning in the bedroom was weaker compared to the guestroom. Probably just our unit, and we were okay with it. The view of the sea was lovely and soothing, and our night’s sleep was good. Unfortunately, in the morning there was no water supply , a first for me in any hotel stay. When we called reception, they explained the problem came from Jabatan Air Sabah (JAS). While we understood the cause, what we really wanted was a solution. With four people yet to shower, it was uncomfortable. We could only laugh it off and head down for breakfast. At breakfast, the area was packed. Only one staff was stationed at the counter taking room numbers. There was no queue system or clear instructions, and guests were coming in despite the space being full. We waited about 10 minutes for a table to be cleared. It felt disorganised something that could be improved with a better plan or staggered timings (like other hotel does when they dont have spacey dine area). Food-wise, it was okay but not memorable. For a value of RM60++ per pax (the estimated price advertised for the breakfast), I expected at least some distinction compared to other hotels- not cost wise but since it 4 star 🤔. Welp, it felt almost identical and lacked identity(mybe the price, idk) When we returned to our room, the hotel finally offered their solution: fifteen 1.5-litre bottles of mineral water. While we understood the rain, flood, and water disruption were beyond their control, should a 4-star hotel should have an emergency plan for common occurrences like this in Sabah?. Just a tought. Overall, we were happy with our stay and our kid enjoyed the room. But the water disruption and breakfast experience left a sour note. I even had to sacrifice my own shower so my wife and kid could bathe 🤣. I really hope Promenade Hotel will come up with better solutions for emergencies like water disruptions. Focus on the things within your control that’s what makes a 4-star experience.
Dear Mr Mohammad, thank you for taking the time to share such a detailed review of your stay. We’re delighted that you appreciated our staff’s warm welcome and the spacious Junior Suite with the sea view. At the same time, we sincerely apologize for the water disruption and the shortcomings you experienced during breakfast. While the water issue was beyond our direct control, we acknowledge the importance of having stronger contingency measures in place and will review this with our management team. Your feedback on breakfast organization and dining experience has also been shared with our F&B department for improvement. We truly appreciate your constructive comments and hope to have the opportunity to welcome you and your family again for a more seamless stay
Stayed at Promenade Hotel and overall, it was a pretty good experience—especially for the location. It’s close to the popular seafood spots and just next to Bataras if you’re keen to shop for local supermarket items. We also walked to Imago Mall in about 15–20 minutes. Was told it’s also near Centrepoint, though we didn’t walk there ourselves. Don’t miss the souvenir shop in the hotel lobby—it’s quite affordable, even cheaper than what you find at tourist spots. Worth checking it out first before shopping elsewhere. Breakfast was decent with some variation daily. We booked both the Superior Room and Junior Suite. • Superior Room: Faced old buildings and the sunrise. It fits 3 pax but felt a bit tight. So we requested the third bed to be placed at Junior Suite instead, and it was nicely arranged. • Junior Suite: Faced the sea and had a nice sunset view. Rooms came well-equipped with essentials like toothbrushes, shampoo, and soap. Unfortunately, the swimming pool and gym were closed during our visit. TV had basic digital channels (DTV) but no Chromecast or smart features—an upgrade here would definitely help modernize the stay. Overall Comfortable and convenient, though the hotel ambience is a bit dated. Still, for what you get, it’s a solid stay.
Dear Mr Abdul, thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Promenade Hotel. We’re delighted to know that our location, proximity to popular spots, and in-house souvenir shop enhanced your experience. We’re also glad the arrangement between the Superior Room and Junior Suite suited your needs, and it’s wonderful to hear you enjoyed the sea view and our daily breakfast offerings. We do take note of your constructive comments regarding the pool, gym, and TV features. Please be assured that we are continuously working to improve our facilities to serve our guests better. Thank you again for choosing us, and we hope to welcome you back in the near future.
We travelled as a group of nine and stayed at Promenade Hotel Kota Kinabalu for one night after arriving in the city. Although our Superior Room did not have a sea view (our Deluxe Room offered a clear one), it was comfortable and more than sufficient for a good night’s rest before our drive to Kundasang. As it was the Christmas season, the festive decorations - especially the impressive Christmas tree with a moving train - created a warm and cheerful atmosphere throughout the hotel. The breakfast buffet was excellent, with a wide variety of dishes and a generous spread. The location is also convenient, just a 10-minute walk to Imago Shopping Mall and about 20 minutes to Gaya Street. We were also impressed by the helpful bellboy who assisted us with loading our luggage when we departed. His friendly service made the check-out process much smoother. Overall, it was a pleasant, comfortable, and well-located stopover for our group.
Dear Mr Boon, thank you for taking the time to share such a detailed review of your stay at Promenade Hotel Kota Kinabalu. We’re delighted to hear that your group had a comfortable and pleasant stopover with us. It’s wonderful to know that you enjoyed the comfort of your rooms, the festive Christmas decorations, and the variety offered at our breakfast buffet. We’re also pleased that our convenient location made it easy for you to explore nearby attractions such as Imago Shopping Mall and Gaya Street. Your kind mention of our bellboy’s helpful and friendly service is greatly appreciated, and we will be sure to share your compliments with the team. Thank you once again for choosing to stay with us. We hope to welcome you and your group back in the future for a longer and even more enjoyable stay.
Dear Management, I would like to sincerely thank you for the overall pleasant experience during my stay at your hotel. I truly enjoyed my time there, especially due to the kindness, politeness, and helpful attitude of all the hotel staff. Their excellent service made me feel very comfortable and welcome. However, I would like to share some constructive feedback for your consideration. During my stay, I noticed that a few facilities in the room require attention, particularly the lighting and the water pipes, which were not functioning properly. In addition, I hope the changing area after using the swimming pool can be improved to provide better comfort and convenience for guests. Please note that this feedback is shared with good intentions, as I genuinely like this hotel and hope it continues to improve in the future. Thank you very much for your attention and for the wonderful service provided by your team.
Dear Guest, thank you very much for your thoughtful feedback. We truly appreciate you taking the time to share your experience with us. We are delighted to know that you had an overall pleasant stay and that our team’s professionalism, and helpful service made you feel comfortable and welcome. Your kind words are a great encouragement to our staff, and we will be sure to share your compliments with them. At the same time, we sincerely thank you for highlighting the areas that require improvement. We regret to learn about the issues you encountered with the room lighting and water pipes, and we appreciate you bringing this to our attention. Your comments regarding the changing area near the swimming pool are also well noted. Please be assured that these matters have been shared with our Engineering and Management teams for further review and corrective action. We truly value feedback such as yours, as it helps us enhance our facilities and overall guest experience. Your support and goo
310 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Kota Kinabalu
“Promenade the best”
We recently had the opportunity to stay at the Promenade Hotel and our experience was truly exceptional! From the moment we stepped inside, we were greeted with warm and efficient service. Location (5/5 Stars) The location of this hotel is a killer – absolutely strategic! It is situated right in the city center, close to shopping malls, restaurants, and major attractions. We could walk everywhere, making it incredibly convenient for exploring the surrounding area. Room & Facilities (5/5 Stars) Our room was spacious, clean, and equipped with all the modern amenities we needed. The bed was incredibly comfortable, guaranteeing a sound night's sleep. While the décor might be a bit traditional, it is well-maintained and always neat. View: We got a room with a beautiful city/sea view. Cleanliness: High standard of cleanliness throughout the hotel grounds. Service (5/5 Stars) The staff at the Promenade Hotel are gems! They are highly professional, courteous, and always ready to help with a smile. From the front desk to the housekeeping staff, every interaction was positive. This truly made us feel valued as guests. Conclusion Overall, the Promenade Hotel is an excellent choice for anyone visiting the city. The combination of its perfect location, comfortable rooms, and five-star service made our stay unforgettable. Highly recommended! We will definitely return to stay here in the future.
Dear Mr Muhammad, thank you very much for your wonderful and detailed review. We are truly delighted to know that your stay at Promenade Hotel was exceptional and memorable. It is especially rewarding to hear your positive comments about our strategic city-centre location, spacious and comfortable rooms, cleanliness standards, and the views. Most importantly, your kind recognition of our team’s professionalism and warm service means a great deal to us, as guest satisfaction is always our top priority. We sincerely appreciate your high recommendation and are honoured that you consider Promenade Hotel your preferred choice when visiting Kota Kinabalu. We look forward to welcoming you back again for another outstanding stay in the near future!