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8.1

Excellent
11.1% this month
/10
(9,695 reviews)See what guests said
Highly rated by guests – 89% would recommend
Housekeeping202
View114
Breakfast106
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Airworld Travel & Tours

80 m

Daihatsu Api-api Centre

160 m

Wawasan Plaza

220 m

Oceanus Waterfront Mall

220 m

Star City Mall

310 m

Popular landmarks
Mamutik Island

590 m

Night Market

710 m

Gaya Street Sunday Market

1.2 km

Kota Kinabalu City Mosque

1.5 km

Signal Hill Observatory Platform

1.6 km

Closest landmarks
Tourism Malaysia

240 m

DBKK Parking

440 m

IT Point

450 m

Vals Bundle Shop

470 m

Police HQ

470 m

Promenade Hotel Kota Kinabalu

"Luxury place and very comfortable."

Siti - May 13, 2022
Superior - Bed Promenade Hotel Kota Kinabalu
Exterior view Promenade Hotel Kota Kinabalu
Lobby Promenade Hotel Kota Kinabalu
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Removed from saved list

2020

Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Attention

This property is in high demand!

69 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
  • 310 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kota Kinabalu

  • Free Wi-Fi in all rooms!

Value for money8.0
Distance to city center1 km
Location rating8.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport6.1 km

Rooms available at Promenade Hotel Kota Kinabalu

Very good
Room comfort & quality

7.5

Executive Suite
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Promenade Deluxe Suite
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Promenade Superior Suite with Club Lounge Access
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Club Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Superior
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Club Room
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 1 king bed or 2 single beds
Enter dates to see prices
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 1 king bed
Enter dates to see prices
Special Offer - Superior Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Promenade Superior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Promenade Hotel Kota Kinabalu have a hot tub?

A hot tub is one of the facilities available at Promenade Hotel Kota Kinabalu.

What time is check-in and check-out at Promenade Hotel Kota Kinabalu?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Promenade Hotel Kota Kinabalu has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kota Kinabalu with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Promenade Hotel Kota Kinabalu?

Halal breakfast is available for guests. There's an additional charge of 36 MYR for adults and 18 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. Chinese cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Promenade Hotel Kota Kinabalu?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Promenade Hotel Kota Kinabalu. Small or intimate events like graduation parties can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Promenade Hotel Kota Kinabalu?

On-site venues and convenient event services make Promenade Hotel Kota Kinabalu an ideal choice for hosting events such as seminars, corporate events and meetings. The 5 venues can accommodate up to 160 people. An extensive range of facilities and services including free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Promenade Hotel Kota Kinabalu?

South Bus Terminal is the closest train, metro, or bus station, about 300 m away from Promenade Hotel Kota Kinabalu.

What restaurants are nearby Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is located in Central Business District, famous for good restaurants such as Promenade Cafe, Mai Yai Thai Orchid and Teppan Table.

What popular shopping places are close to Promenade Hotel Kota Kinabalu?

Located in the Central Business District area, Promenade Hotel Kota Kinabalu is close to great shopping choices like Gaya Street Sunday Market, Night Market and Suria Sabah Shopping Mall.

What are popular attractions near Promenade Hotel Kota Kinabalu?

Guests at Promenade Hotel Kota Kinabalu can easily visit Poring Hot Springs, Kota Kinabalu City Mosque and Sabah State Museum located in the Central Business District area.

What popular natural sightseeing spots are close to Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu is located in the Central Business District area, which is famous for natural sightseeing destinations such as Kota Kinabalu Wetland Centre, Mount Kinabalu Botanical Garden and Kokol Hill.

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Explore the neighborhood

What people love about Promenade Hotel Kota Kinabalu

  • 8.4

    Excellent

    "Luxury place and very comfortable."

    Siti

    |

    May 13, 2022

  • 10

    Exceptional
    Cleanliness

    "Clean, convenient, and buffet breakfast is good."

    Fui

    |

    May 12, 2022

  • 9.2

    Exceptional
    Staff 

    "Comfort, safe, clean & staff are friendly."

    COLIN

    |

    May 10, 2022

Property ranking|Compared to 1,313 Kota Kinabalu properties
See all rankings
Room comfort score
7.5/10
Room size
38 sqm.
Location score
8.7/10
Cleanliness score
8/10
Better than
94
%
of Kota Kinabalu properties
Bigger than
92
%
of Kota Kinabalu properties
Better than
87
%
of Kota Kinabalu properties
Better than
85
%
of Kota Kinabalu properties
Overall rating:

8.1

Excellent
9,695 reviews
Cleanliness
8.0
Facilities
7.9
Location
8.7
Read all reviews >
What travelers say they love:
Renovated, room look new and comfy.
MELDA from Malaysia
Couple
More about Promenade Hotel Kota Kinabalu

More about Promenade Hotel Kota Kinabalu

Promenade Hotel Kota Kinabalu

See the best of Kota Kinabalu with a stay at Promenade Hotel Kota Kinabalu, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Promenade Hotel Kota Kinabalu provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kota Kinabalu.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Promenade Hotel Kota Kinabalu include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms. Promenade Hotel Kota Kinabalu also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Promenade Hotel Kota Kinabalu is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Promenade Hotel Kota Kinabalu offers wonderful recreational facilities for guests to enjoy. Pamper and indulge yourself with a visit to the hot tub, salon, steam room and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

Past guests rate facilities here higher than 87% of the city's accommodation.
This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 94% of accommodations in the city.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Breakfast

300 mentions

Housekeeping

223 mentions

Food & Dining

115 mentions

Swimming Pool

87 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
Restaurants on site

Promenade Cafe

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Dynasty Restaurant

  • Cuisine: Asian, Chinese, Szechuan
  • Menu: Buffet
Location
No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000
Excellent
Location

8.7

Airports

  • Kota Kinabalu International Airport (BKI)
    6.1 km 12 min drive
  • Labuan Airport (LBU)
    118.2 km

Public transportation

  • South Bus Terminal
    300 m
  • North Borneo Railway
    3.4 km

Hospital or clinic

  • Klinik Lau & Choong
    750 m

Shopping

  • Gaya Street Sunday Market
    1.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    190 m 3 min drive
What's nearby

Popular landmarks

  • Mamutik Island
    590 m
  • Night Market
    710 m
  • Gaya Street Sunday Market
    1.2 km
  • Kota Kinabalu City Mosque
    1.5 km
  • Signal Hill Observatory Platform
    1.6 km
  • Sabah State Museum
    1.6 km
  • Manukan Island
    7.5 km
  • Tunku Abdul Rahman Marine Park
    7.6 km
  • Sapi Island
    7.7 km
  • Poring Hot Springs
    15.2 km

Nearby landmarks

  • Airworld Travel & Tours
    80 m
  • Daihatsu Api-api Centre
    160 m
  • Wawasan Plaza
    220 m
  • Oceanus Waterfront Mall
    220 m
  • Tourism Malaysia
    240 m
  • South Bus Terminal
    300 m
  • Star City Mall
    310 m
  • Bed
    360 m
  • Weston Wetland Park
    390 m
  • Shenanigan's
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee50 MYR
  • Distance from city center1 km
  • Travel time to airport (minutes)15

Extras

  • Breakfast charge (unless included in room price)36 MYR
  • Daily Internet/Wi-Fi fee0 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges2
  • Number of floors12
  • Number of restaurants2
  • Number of rooms 439
  • Room voltage240
  • Year property opened1998

Reviews of Promenade Hotel Kota Kinabalu from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.0
Facilities7.9
Location8.7
Room comfort and quality7.5
Service8.0
Value for money8.0
High score for Kota Kinabalu
Rating
9+ Exceptional (1,008)
8-9 Excellent (658)
7-8 Very Good (1,275)
6-7 Good (594)
<6 Below Expectation (653)
Time of the year
Mar - May (1,008)
Jun - Aug (946)
Sep - Nov (991)
Dec - Feb (1,243)
All guests (7,883)
All room types
All languages

Show reviews that mention 

Showing 4,188 verified guest comments
12345
9.7
Exceptional
Awang from Malaysia
Business traveler
Junior Suite
Stayed 1 night in December 2013

excellent and vastly underrated!”

excellent staff, great breakfast and nicely redecorated rooms.

i stayed in your hotel (again) recently i.e. c/in 23 andc/out 23 dec. below is a copy of my review sent to agoda was in a rush and couldn’t complete your standard comment form. this hotel is my default choice for kota kinabalu for the past ten years. despite being eligible for 5 star hotels nearby, i choose to stay in this customer focused, friendly and less-frills establishment. the hotel is superb firstly due to its people. the staff have never shown any bad attitude, always willing to help and best of all, they always treat us like they really want to befriend us. i stayed in one of the newly-renovated junior suites on the executive floor, courtesy of an upgrade by the reception. they recognized me as a regular, long-time guest and decided i should try their new rooms. well, i was blown away by what greeted me on the eleventh floor! the renovated room has certainly took this hotel to a different level! all hi-tech lcd switches, modern furniture, sleek bathroom and toilets, two big screen lcd tv's. patent leather sofa. wow. the new beds and linen were superb, plus they added a lazy recliner by the window. my checkout experience was swift, and best of all their staff quickly delivered my tablet charger which i accidentally left behind in the room, while i stopped by for breakfast before heading to the airport. for his great attention to me, one of the hundreds of guests staying there. speaking of the airport, how many hotels in kk offer a private hotel shuttle to the airport at the prevailing market price? i was expecting to pay premium price but was charged just rm30 to get to the airport. and the driver was excellent too, friendly but not too chatty. drove confidently and swiftly. i like this hotel. please never lose your character, promenade kk!

Reviewed December 30, 2013

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9.0
Exceptional
Dennis from United Kingdom
Solo traveler
Deluxe
Stayed 4 nights in November 2009

Good place to stay”

Good Location. Sea View. Business centre.Good pool. Excellent value for money.
Non

I stayed at the Promenade for four nights and found the hotel excellent value for money. The room was clean, modern and very comfortable. The staff were superb, nothing was too much trouble. Everyone went out of their way to make my stay as pleasent as possible.The facilities are great, I used the business centre quite a lot and again the staff were most helpful.Coffee lounge was convenient and evening entertainment good. All in all a very plesant experience. I would recommend the Promenade and would definatley stay there again if I revisit Kota Kinabalu.

Reviewed December 09, 2009

See room deals

9.7
Exceptional
RENATO from Philippines
Group
Deluxe
Stayed 3 nights in October 2012

Great location, excellent staff”

Near the waterfront; restaurants & shopping places

We stayed at the Promenade Hotel for 3 nights. Check-in was fast and efficient. The staff were accommodating and immediately attends to your needs and requests. The next morning when we took our breakfast, we were greeted by the lady who was in charge of collecting the breakfast coupons and told us that the concierge named Fendy told her to look after our needs during breakfast. We were wowed with this thoughtful gesture. When we checked out, our friend Fendy and the driver, Nico shook hands with us as we said goodbye and headed for the airport. It was really a pleasant experience staying at Promenade. I would definitely stay again in this hotel when I come back and visit Kota Kinabalu.

Reviewed October 21, 2012

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9.7
Exceptional
Grace from Malaysia
Business traveler
Deluxe
Stayed 2 nights in November 2012

Great Location ”

Situated at the centre of the town

Enjoy my stay. I preferred Promenade Hotel Kota Kinabalu ie to location, facilities & easy access around Kota Kinabalu. Will consider Promenade Hotel Kota Kinabalu as my first choice hotel for my business trip visit.

Reviewed December 06, 2012

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8.7
Excellent
SZE from Malaysia
Business traveler
Superior
Stayed 1 night in November 2011

Affordable and Quality Accommodation ”

Affordable, quality, strategically located

There are a number of hotels in Kota Kinabalu, but you cannot go wrong with Promenade Hotel KK. It is strategically located within the city center and a short distance away from the international airport, offering affordable and quality accommodation to business travelers that only need short-term stay. These advantages make Promenade Hotel the preferred choice when going to KK.

Reviewed November 16, 2011

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10.0
Exceptional
Iwan from Malaysia
Family with young children
Deluxe Club Room
Stayed 1 night in September 2018

Devine service”

Looking at the hotel building, doesnt show the true value of this hotel. I myself, didnt expect the suprises. Reaching the hotel, the bellman immediately provide his service. Checkin was superfast. The suprise begin when i enter the room. So comfortable, i just couldnt believe that i am booking this room with just 100USD. A welcome fruit party, more decent mini bar supplies, and a coffemaker. My family of four were very happy with the room. Super comfortable and modern yet so clean. They even invite me to afternoon tea, but i couldnt join the party since my kids were sleeping. They suprise me again when they bring me the cookies for my children, this is not even necessary. Breakfast was also good, plenty choices of menus. Try their Nasi Lemak, super delicious, I couldnt help myself to have a second round. Overall, it was super nice hotel. My only problem is the WiFi reception, maybe because my room was at the end of the block, the reception was nil. But i am ok with it. Conclusion, will always come again to this hotel once im back to Kota Kinabalu. Definitely will suggest this hotel to my colleague

Reviewed October 02, 2018

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Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay with us. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Ho

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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Heddy from Malaysia
Business traveler
Deluxe
Stayed 1 night in October 2013

Seamless stay”

Buffet Breakfast, Friendly staff, Strategically located

I have staying at Promenade Hotel since my first visit to Kota Kinabalu 10 years ago and Promenade never fail to provide me the excellent service that I expected. Nevertheless, Promenade should consider refurbish its hotel rooms as I notice that the amenities in the bathroom are observed to be of run down...

Reviewed October 24, 2013

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8.7
Excellent
morris from United Kingdom
Couple
Deluxe
Stayed 6 nights in November 2010

very good central location with nice sea views'”

health centre small but well equipped, a reasonable swimming pool, good bar with resident band.
nothing to really dislike

we enjoyed our stay at the promenade this was our third visit to kota, but our first to the promenade hotel. the staff were all very helpful booking our excursions, supplying extra teabags etc; we ate dinner in our room the night we arrived, and enjoyed an excellent meal that was well prepared and served. We would certainly consider staying at the promenade hotel on future visits to kota kinabalu

Reviewed November 21, 2010

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8.7
Excellent
Kim from Malaysia
Business traveler
Deluxe
Stayed 1 night in July 2012

Great location and good service”

Goodlace for business

I like the location of the hotel and the food provided by the hotel, no matters chinese, western ,or local food. The room is another point that attract me to choose promenade hotel, clean and tidy. The only thing that is not up to expectation is the SPA, need to upgrade the facility. By the way, I will choose promenade hotel as my stay at kota kinabalu in my next trip.

Reviewed July 22, 2012

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10.0
Exceptional
JONATHAN from Australia
Couple
Deluxe
Stayed 4 nights in June 2013

Great place to relax but not great for shopping.”

Buffet breakfast, quiet room and friendly staff.

The Promenade is well located in the centre of town and right by the waterfront. We went to Kota Kinabalu for the Sabah International Dragon Boat Festival after another such event in Padang, West Sumatra. KK certainly has better facilities than Padang. I went white water rafting on the Padas River and had a fantastic day. The safety briefing was excellent and the skills of the guides were most competent

Reviewed June 24, 2013

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9.6
Exceptional
SHAHRUL from Malaysia
Family with young children
Deluxe
Stayed 2 nights in November 2016

A most satisfying stay”

I had to attend a business seminar held at Tang Dynasty Hotel, however it was fully booked. So, I decided to stay at a hotel within walking distance of Tang Dynasty Hotel, which is Promenade Hotel! We had a wonderful experience as I was travelling with my toddler daughter & her nanny. The Christmas decor was nice & cheerful. The hotel staff were all very polite, smiley, helpful & welcoming. The buffet breakfast spread was delicious. And the location is superb as it is within walking distance of several shopping centres; Centrepoint, Warisan Square, Oceanus & Wawasan Plaza. Only 2 things that need to be point out; (1) I've asked for prayer mat, yet it never arrived!, (2) the swimming pool is too out in the open, not really comfortable or private enough. Overall, would really love to stay here again next time.

Reviewed November 29, 2016

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8.0
Excellent
AHMAD
Solo traveler
Deluxe Room - Breakfast
Stayed 1 night in April 2019

Excellent Room”

The room was excellent, if you want a sea view, better take a double bed. Don't choose the twin bed as the sea view rooms are only for double bed room. The breakfast was magnificent and got many varieties. The pool was okay. Upon registration at the reception counter, I was greeted by a female staff which was unfriendly, with no smile, no welcome greeting, straightaway asked for my IC. I expected the receptionist would be the one with the most warm and welcoming smile, however I got disappointed with her. Overall was very good. Will choose Promenade Hotel again if I come to Kota Kinabalu again and hopefully at that time, I get greeted by the more friendly receptionist. Thanks.

Reviewed April 25, 2019

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Dear Ahmad, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Great to know that you loved the breakfast. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Shila from United Kingdom
Business traveler
Superior Club Room
Stayed 7 nights in October 2018

Perfect ”

Promenade Kota Kinabalu has made changes which I have experienced since my last visit. My issue solved on day one. Perfect customer service from the door person, house keeping, check in ladies, and the excellent staff on level 11 club lounge. Thank you for a perfect stay.

Reviewed October 14, 2018

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Dear Shila, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

Responded November 16, 2018
Promenade Hotel Kota Kinabalu
9.0
Exceptional
Kwai from Hong Kong SAR, China
Family with teens
Junior Suite
Stayed 1 night in June 2013

Excellent hotel ”

1. Reasonable price 2.Convenient location 3. Excellent breakfast

It is my second time to stay at this hotel. We chose Promenade hotel because of the reasonable price and convenient location. We especially like the sauna facility, excellent breakfast and that they allowed us to use their bathroom even after checkout (last time, we needed their bathroom because we went to the sea after check-out). There are 2 points disappointing us - the noise that came from their renovation (however, the noise only happens from 9-5. It did not influence us a lot...), and that we only had 2 sets of hotel stuff for 3 people-room(like shampoo, towel, cup) (But this problem is promptly solved by the staff after reporting).

Reviewed July 16, 2013

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10.0
Exceptional
Steven from Malaysia
Business traveler
Deluxe
Stayed 1 night in July 2011

nice hotel with great locations”

one stop point

promenade kota kinabalu is a great place to stay either for business or holiday trip. location are strategic and surounded with all kind of restaurant and bars

Reviewed July 19, 2011

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9.3
Exceptional
Johanis from Malaysia
Solo traveler
Superior
Stayed 1 night in March 2011

Great location”

Near everything

This hotel is stragetically located in the city of Kota Kinabalu. It has nice facilities such as gym and pool, although the pool is quite small. The hotel is close by to the Filipina Market, which is really convenient to tourists. There are also many great restaurants nearby. Overall, great hotel with great price.

Reviewed April 10, 2011

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9.2
Exceptional
Adam from Malaysia
Business traveler
Deluxe
Stayed 1 night in September 2016

True value”

Very good value for money. Clean, good facilities and fit out is modern and functional. Would recommend to anyone as either business or holiday hotel. Facilities are just as good as some of the more expensive 'Brand' hotels in Kota Kinabalu but at a significantly lower cost.

Reviewed September 25, 2016

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9.7
Exceptional
Noor from Malaysia
Couple
Junior Suite
Stayed 2 nights in May 2012

Strategically located in town area”

The towels are really fresh and clean !

the hotel is located in the central area of kota kinabalu thus makes accessible to almost everything.satisfied with the services of the staff and the food are good. the room is very clean and the towels are fresh. did not have any problem from check in to checkout.

Reviewed May 23, 2012

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9.0
Exceptional
Lawrence from Philippines
Couple
Deluxe
Stayed 3 nights in May 2011

Great hotel perfect service!”

The location is really nice and the rooms are clean and lovely!

We stayed in Promenade hotel for 4 days as a anniversary gift for my girlfriend. We flew in from the Philippines. The day before our trip I called the hotel to ask if they can have their service to pick us up, unfortunately the hotel services were booked already. I guess it was my fault also for booking last minute. But they told me they were really sorry and gave me instructions on how to commute instead and it will be cheaper and easy since taxi's are all over the airport. When we checked in the hotel it was quick and fast all our requests was granted like staying in a high floor with a queen size bed. The hotel and staff were very friendly.Hotel is nicely located in the heart of the city so you can just walk going to the malls and restaurants. The only thing i didn't like in our hotel was their dinner buffet at their cafe, there were not much food choices for international dishes. Maybe if you like malaysian food or have the same taste as theirs you will like it. aside from that dessert was ok there were a lot of choices and dinner buffet is 60 rm.

Reviewed May 22, 2011

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8.3
Excellent
Zainuddin from Malaysia
Business traveler
Superior
Stayed 2 nights in October 2012

Serve my needs”

Room, service, facilities & food.

Enjoy my stay. I preferred Promenade Hotel Kota Kinabalu ue to location, facilities & easy access around Kota Kinabalu. Will consider Promenade Hotel Kota Kinabalu as my first choice hotel in my future visit.

Reviewed October 31, 2012

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