Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
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10.0
Exceptional

"Very comfortable stay."

Vanitha

|

May 4, 2018

Bed Promenade Hotel Kota Kinabalu
Bed
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Lobby Promenade Hotel Kota Kinabalu
Lobby
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Swimming pool [outdoor] Promenade Hotel Kota Kinabalu
Swimming pool [outdoor]
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Swimming pool [outdoor] Promenade Hotel Kota Kinabalu
Swimming pool [outdoor]
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See map Promenade Hotel Kota Kinabalu
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Excellent
Location
8.4
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What guests are saying:
Convenience if looking for food
THAM from Malaysia
Family with young children
Good place to relax after mountain tour. I recommend paying for an executive room on the 12th floor and enjoying the sunset from the small rooftop terrace.
Inga from Germany
Family with teens
nice room,very spacious, comfotable bed,good service & 1 lword to say..AWESOME
yee from Malaysia
Family with young children
hotel location is convenient, cleanliness is very good, gotel design is nice. but counter staff not very productive. takes long time for check in and check out.
Angelia from Malaysia
Couple
Always a great stay. hotel more than 20 years but always looks new.
Naumi from Malaysia
Business traveler
The room is clean, the toilet is clean. However, the aircond like not cold and very hot. The breakfast is super delicious and many choices. Will come back to stay in future.
Lee from Malaysia
Family with teens
Very near to main attractions and variety of breakfast. Recommended!
NAWAL from Malaysia
Family with teens
Its a pleasant stay with my parents and this hotel very near to main attractions and city.
NAWAL from Malaysia
Family with teens
The price a bit expensive
Adrian
Group
not satisfactory but can be improved for the comfort of visitors who come stay in this hotel
Izwan
Family with young children

Promenade Hotel Kota Kinabalu

Excellent location
- Inside city center
- What's nearby?
Very good
From 4313 reviewsSee what guests said
7.7
/
10
Very good value for money
7.6
Recommended by 91% of guests
Value for money7.6
Distance to city center1 km
Location rating8.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport4.0 km
  • 300 meters to public transportation

  • Airport transfer

  • Located in heart of Kota Kinabalu

  • Free Wi-Fi in all rooms!

Room choices
7.5
Very good
Room comfort & quality
This property is in high demand!Booked 34 times since yesterday | 21 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 50 m²/538 ft²
  • Sea view
  • 1 king bed
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Promenade Deluxe Suite
Promenade Deluxe Suite
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Promenade Superior Suite
Promenade Superior Suite
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 2 single beds or 1 king bed
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Superior Club Room
Superior Club Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed or 2 single beds
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Superior
Superior
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 king bed
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Deluxe Club Room
Deluxe Club Room
...
  • Room size: 29 m²/312 ft²
  • Ocean view
  • 1 king bed or 2 single beds
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Superior Room (Room Only)
Superior Room (Room Only)
...
  • Room size: 29 m²/312 ft²
  • City view
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Junior Suite
Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 1 king bed
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Superior Classic Room
Superior Classic Room
...
  • Room size: 25 m²/269 ft²
  • City view
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Have a question for Promenade Hotel Kota Kinabalu?

What people love about the property

  • 9.6
    Exceptional

    "Our room is nice and comfortable."

    Wong

    |

    February 18, 2018

  • 9.6
    Exceptional

    "Staffs are nice."

    Surat

    |

    February 18, 2018

  • 9.2
    Exceptional

    "Staffs are courteous and helpful."

    Adeey A.

    |

    December 27, 2017

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More about Promenade Hotel Kota Kinabalu

More about Promenade Hotel Kota Kinabalu

9.2
Exceptional

"Very clean, quiet room with a great bed!"

Evelyn

|

March 28, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.4
Excellent

"Good location and very convenient"

BALBINO

|

April 5, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4313)Booking.com Reviews (1090)
7.7
/
10
Cleanliness7.6
Facilities7.6
Location8.4
Room comfort and quality7.5
Service7.6
Value for money7.6
Provided by verified guests of Agoda
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All guests (4313)
All room types
Showing 3127 verified guest comments
12345
10.0
Exceptional
Marlina from Malaysia
Family with young children
Deluxe
Stayed 4 nights in November 2018
Very good and happy stayed in KK ”
I booked for deluxe king and they upgraded to junior suite during my holiday in Sabah. I would recommended this hotel. Close to Filipino market, Todak Waterfront, stall, shops, laundry and shopping complex. Easy to get the grab. The food also delicious and they served many local foods as well.
Reviewed December 11, 2018
9.2
Exceptional
Hamzah from Malaysia
Family with young children
Promenade Deluxe Suite
Stayed 4 nights in November 2018
Short Holiday 26-30 Nov 2018”
Pro: Room = super awesome and large (Promenade Deluxe Suite) Breakfast = great and met our expectations (we were having a breakfast at Promenade Deluxe Lounge for all four days) Water heater and bath tub were functional correctly (meaning it didnt turn hot or cold suddenly without reason) Fast room check in and check out (at 11th floor) All section in the room were covered with mat (carpet) except toilet section. Parking is free except for one time access need to pay rm4. Just remember to get a chop from the reception and show your stamped parking ticket when leaving the parking area via the parking barrier counter guy. Cons: Our shower floor drainage experiencing clogged when showering even in the short time. Slippery tiles at the toilet and sink section. They should change it. They should change or put some unlock/lock access for the sliding door between the bed and the wardrobe section since small kid (we brought 1 year old kid) always play with it (open and close the sliding door frequently) Toilet door also should be put unlock/lock access. And the toilet door is also not fully covered (there is a 0.3 cm gap between the toilet door and the door panel). We hate so much that type of bidet toilet seat. Yeah really hate it.
Reviewed December 01, 2018
10.0
Exceptional
Nurul from Malaysia
Family with young children
Deluxe
Stayed 2 nights in November 2018
Unforgettable stay”
Everything was superb & excellent. breakfast was sooooo delicious..the best is their chicken porridge, me & my son loves it so much! not to forget, nasi kuning & fried dumplings! rooms are clean, bed very comfy, bathroom was updated. we really enjoyed our stay. bell boys are very helpful. however the receptionist lady and a guy for check in were not friendly at all, not even put their smile. but for payment/ check out staff are great, cafe staff also great, Malay lady on MSU chef uniform- intern also very friendly & helpful. definitely will stay here again when visit to KK. great location also.
Reviewed November 21, 2018
Dear Nurul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay with us. Glad to know that you loved our breakfast buffet. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. Thank you for your compliments and constructive feedback on our team of service personnel as they gave us the opportunity to gauge the consistency of our services provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excellent
Mimi from Malaysia
Family with young children
Superior
Stayed 1 night in December 2018
Great location”
Located at the center of KK Easy access to places of interest. Food -many choices from local to western cuisins. Experience short period of no water but hotel did good job to refill the tank.
Reviewed December 09, 2018
10.0
Exceptional
Mohd from Malaysia
Business traveler
Superior Club Room
Stayed 3 nights in December 2018
Exceptional”
An icon for hotel of sort in Kota Kinabalu
Reviewed December 09, 2018
10.0
Exceptional
Shaik from Singapore
Couple
Junior Suite
Stayed 2 nights in October 2018
Good location, near to shopping complex ctr, food eateries.”
Value for money, choose the superb Seaview rooms... best sunsets view by the sea. Halal foods easy to find..breakfast is one of the best for me..stay for 5D4N, every morning chefs add different varieties of food..The staff also are very-very helpful..front desk staff very responsible to, can ask them for help anytime. Driver Zainuddin and bellboy Roy is very helpful, they can assist you to plan your trip around KK.
Reviewed October 17, 2018
8.4
Excellent
Nur from Malaysia
Family with young children
Deluxe
Stayed 1 night in October 2018
Food was delicious”
My second stay here in 2yrs time. Old hotel but refurbished room interior. My mini bar was not really cold and i really need that to store my freshly expressed breastmilk. After contacting the reception, they came to change the mini bar. Room is equipped with bathtub. Just that the toothbrush sets,facial towels were not given. Breakfast was awesome. No doubt. One of the best taste and spread in my whole traveling experience. could be better if the hotel gives complimentary parking for hotel guests, instead of paying RM4 per entry.
Reviewed October 08, 2018
Dear Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed our breakfast spread. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. With regards to the parking fee, kindly be informed that we have implemented this system successfully for a number of years as a way to deter non-hotel guest from occupying our limited basement parking space, which defeats the purpose for us to offer this as one of the hotel facilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK
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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Iwan from Malaysia
Family with young children
Deluxe Club Room
Stayed 1 night in September 2018
Devine service”
Looking at the hotel building, doesnt show the true value of this hotel. I myself, didnt expect the suprises. Reaching the hotel, the bellman immediately provide his service. Checkin was superfast. The suprise begin when i enter the room. So comfortable, i just couldnt believe that i am booking this room with just 100USD. A welcome fruit party, more decent mini bar supplies, and a coffemaker. My family of four were very happy with the room. Super comfortable and modern yet so clean. They even invite me to afternoon tea, but i couldnt join the party since my kids were sleeping. They suprise me again when they bring me the cookies for my children, this is not even necessary. Breakfast was also good, plenty choices of menus. Try their Nasi Lemak, super delicious, I couldnt help myself to have a second round. Overall, it was super nice hotel. My only problem is the WiFi reception, maybe because my room was at the end of the block, the reception was nil. But i am ok with it. Conclusion, will always come again to this hotel once im back to Kota Kinabalu. Definitely will suggest this hotel to my colleague
Reviewed October 02, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay with us. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Ho
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Promenade Hotel Kota Kinabalu
8.8
Excellent
KHAIROL from Malaysia
Family with young children
Junior Suite
Stayed 1 night in November 2018
Recommended”
Chose this hotel because of the offer of the juniour suite. Very nice room, but they gave me 2nd floor smoking room instead of high level and non-smoking room as requested during booking. Otherwise good variety of breakfast. Walking distance to shopping mall
Reviewed November 19, 2018
9.2
Exceptional
Nadhirah from Malaysia
Family with teens
Deluxe
Stayed 1 night in November 2018
Nice Hotel”
The building is a bit old but the interior is nice. Got to press the lift button a little bit harder. Breakfast is not bad - quite cheap for RM25 per child. The room is nice. Staff are friendly. The hotel provides lovely orange juice as welcome drink. You can walk to the nearby markets - Pasar Malam Sinsuran, Pasar Filipna, Todak Waterfront, etc. In overall, we enjoyed our stay.
Reviewed November 18, 2018
Dear Nadhirah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 29, 2018
Promenade Hotel Kota Kinabalu
2.8
Huai from Malaysia
Couple
Deluxe
Stayed 1 night in November 2018
Bed bugs and air cond not working!! ”
Notify to the reception (Simeon) regarding the bed bugs and aircond problem, he just responded 'Oh Ok'. and did not take the initiative to take any action. My whole body is full of bed bugs bite marks! Worst hotel stay ever!!
Reviewed November 15, 2018
Dear Ms. Tan, Thank you for staying at Promenade Hotel Kota Kinabalu recently. On behalf of the team, I wish to apologize for discomfort caused. I was made to understand that the General Manager of Promenade Hotel Kota Kinabalu - Mr. Hafizan Wong has initiated an email communication with you. Hence, we shall let the team take it from there. Thank you for your attention and wishing you and your husband a speedy recovery. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 19, 2018
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Mizan from Malaysia
Couple
Superior
Stayed 1 night in November 2018
Excellent Services”
Spacious Cleanliness Room.. Tastefully breakfast with a great staff.. TQ
Reviewed December 01, 2018
9.2
Exceptional
Hasnida from Malaysia
Family with young children
Superior
Stayed 3 nights in September 2018
Great location good food”
I travel alone to KK but my 2 nephews came and stay with me. Good in hotel is great price and reasonable price. Location of hotel is fantastic and price is fair. My only bad comment is it’s not easy to access to swimming pool, must go up a floor to get towels and cake back down from dark stairs area. Hope you could have a towel counter near the pool or Atleast near the restaurant. Overall it’s great place to stay. I’ll definitely return to the hotel. Thanks
Reviewed September 11, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excellent
Nora from Malaysia
Group
Superior
Stayed 3 nights in July 2018
Satisfactory”
Overall service & the hotel looked goof after they'd refurbished everything. But we did went without hot water for 2 days due to some maintenance so that's a bummer especially when it happened during a weekend.
Reviewed July 31, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded August 03, 2018
Promenade Hotel Kota Kinabalu
8.8
Excellent
Nora from Malaysia
Group
Deluxe
Stayed 3 nights in July 2018
Satisfactory”
Overall service & the hotel looked goof after they'd refurbished everything. But we did went without hot water for 2 days due to some maintenance so that's a bummer especially when it happened during a weekend.
Reviewed July 31, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded August 03, 2018
Promenade Hotel Kota Kinabalu
8.0
Excellent
NOOR from Malaysia
Business traveler
Superior Club Room
Stayed 1 night in November 2018
Good”
Satisfying and location are good
Reviewed November 26, 2018
Dear NOOR, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a satisfying stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 28, 2018
Promenade Hotel Kota Kinabalu
8.0
Excellent
NOOR from Malaysia
Business traveler
Superior Club Room
Stayed 2 nights in November 2018
Very good”
Nice hotel and good location
Reviewed November 26, 2018
Dear NOOR, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a satisfying stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 28, 2018
Promenade Hotel Kota Kinabalu
8.0
Excellent
Zulfadhli
Couple
Superior
Stayed 1 night in November 2018
Everythings nice”
I like breakfast buffets and so delicious
Reviewed November 15, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you enjoyed our buffet spread for breakfast. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 16, 2018
Promenade Hotel Kota Kinabalu
9.2
Exceptional
Norlela
Couple
Superior
Stayed 1 night in September 2018
Keseronokan berganda!”
Terima kasih staf Hotel Promenade expecially bahagian kaunter cek-in. Staff tersebut sangat friendly dan membantu semasa cek-in. Melalui tempahan Agoda,sya dpt bilik city view, tp bila sya memberitahu sya travel dengan my mum sebab dia perlukan rehat sebagai surirumah, staff tersebut berikan kami bilik dengan seaview as my mom wish. My mum sangat happy, terubat semua keletihannya menjaga kami semua lima beradik and my dad. She's really enjoy the stay, the buffet breakfast, sleep very well, the bathtub (hilang sakit badan berendam dlm air suam she's said), and expecially the affordable price from AGODA. Will book hotel again use AGODA. Thank you very much, as i am first time user this website. really loved it!
Reviewed October 23, 2018
Dear Norlela, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that your mom enjoyed her stay with us. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded October 30, 2018
Promenade Hotel Kota Kinabalu
10.0
Exceptional
Shila from United Kingdom
Business traveler
Superior Club Room
Stayed 7 nights in October 2018
Perfect ”
Promenade Kota Kinabalu has made changes which I have experienced since my last visit. My issue solved on day one. Perfect customer service from the door person, house keeping, check in ladies, and the excellent staff on level 11 club lounge. Thank you for a perfect stay.
Reviewed October 14, 2018
Dear Shila, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests such as your good-self. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded November 16, 2018
Promenade Hotel Kota Kinabalu
12345
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  • Excellent location
  • Night Market
  • South Bus Terminal is within 0.3 km