Promenade Hotel Kota Kinabalu
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Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia,
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     Promenade Hotel Kota Kinabalu

    Promenade Hotel Kota Kinabalu Reviews

    7.7
    Very good
    /10
    (4799 reviews)See what guests said
    7.6
    Very good

    "Great for the price!"

    Russell

    -

    September 3, 2016

    7.7
    Very good cleanliness
    Recommended by 92% of guests

    Things you’ll love about Promenade Hotel Kota Kinabalu

    Things you'll love

    • 310 meters to public transportation

    • Airport transfer

    • Located in heart of Kota Kinabalu

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Night Market700 m
  • Gaya Street Sunday Market1.23 km
  • Atkinson Clock Tower1.23 km
  • Kota Kinabalu City Mosque1.49 km
  • Sabah State Museum1.63 km
  • Tanjung Aru Beach3.95 km
  • Jesselton Point6.33 km
  • Manukan Island6.95 km
  • Tunku Abdul Rahman Marine Park7.7 km
  • Mari Mari Cultural Village14.81 km
  • This property is in high demand!

    Booked 30 times in the last 2 days | 14 travelers are looking at this property right now

    Value for money7.6
    Distance to city center1 km
    Location rating8.4
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport4.1 km

    Rooms available at Promenade Hotel Kota Kinabalu

    7.5
    Very good
    Room comfort & quality
    Executive Suite
    Executive Suite
    ...
    • Room size: 50 m²/538 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Promenade Deluxe Suite
    Promenade Deluxe Suite
    ...
    • Room size: 45 m²/484 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Promenade Superior Suite
    Promenade Superior Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 29 m²/312 ft²
    • Ocean view
    • 2 single beds or 1 king be...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 single beds or 1 king be...
    Enter dates to see prices
    Superior Club Room
    Superior Club Room
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Deluxe Club Room
    Deluxe Club Room
    ...
    • Room size: 29 m²/312 ft²
    • Ocean view
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Superior Room (Room Only)
    Superior Room (Room Only)
    ...
    • Room size: 29 m²/312 ft²
    • City view
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Superior Classic Room
    Superior Classic Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    Enter dates to see prices
    Have a question for Promenade Hotel Kota Kinabalu?

    What people love about Promenade Hotel Kota Kinabalu

    • 7.2
      Very good

      "The hotel is in the best convenient place as I expected."

      Arunhang

      |

      December 28, 2018

    • 8.4
      Excellent

      "Overall, Good."

      Zaidi

      |

      January 9, 2019

    • 8.0
      Very good

      "We enjoyed our stay in this hotel as it's quite convenient to move around."

      Wannoh

      |

      December 20, 2018

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    More about Promenade Hotel Kota Kinabalu

    More about Promenade Hotel Kota Kinabalu

    7.6
    Very good

    "Nice and good!"

    Haslina

    |

    September 10, 2018

    An overview

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    What they offer

    9.2
    Exceptional

    "Hotel has a nice view of the sea."

    Beatrice

    |

    January 3, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Promenade Hotel Kota Kinabalu from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4799)Booking.com Reviews (996)
    7.7
    /
    10
    Cleanliness7.7
    Facilities7.6
    Location8.4
    Room comfort and quality7.5
    Service7.6
    Value for money7.6
    All languages
    All guests (4799)
    All room types
    Showing 3283 verified guest comments
    12345
    8.0
    Excellent
    Dennis
    Solo traveler
    Deluxe
    Stayed 1 night in May 2019

    Overall is good.”

    Good in location, room, and staff. The breakfast is so so. but the view from the room (Deluxe Room) is wonderful during the evening. Able to enjoy the sunset of the KK town. The cleanliness of the room is excellent. The elevator of the hotel is a bit old, should press hard on the button then got response...

    Reviewed May 19, 2019

    Dear Dennis, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Kota Kinabalu
    6.0
    Mingjie from Singapore
    Group
    Deluxe
    Stayed 5 nights in May 2019

    Poor condition of facilities”

    Pros: Relatively convenient location, where it’s near to airport, many shopping malls, and massage parlours. Cons: Blackout of the lifts in one of the nights. Cable tv service would be down during stormy weather. Air conditioning took forever to cool the room. Average quality of breakfast.

    Reviewed May 22, 2019

    Dear Mingjie, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    Kevin from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in May 2019

    Good place to stay”

    Too much Chinese Tourist (from mainland China) staying here. Very rude and loud. The staff and management should be more strict and enforce rules more/reminder to them on compliance and respect to other tourists/visitors.

    Reviewed May 12, 2019

    Dear Kevin, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as it gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    Lee from Singapore
    Couple
    Deluxe
    Stayed 3 nights in May 2019

    Good Location”

    The hotel location is good. The room is spacious and clean. However, the room aircon controller does not really control the aircon temperature. No matter how we increase the temperature, the room temperature still very cold. Overall, the hotel is good.

    Reviewed May 19, 2019

    Dear Lee, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our room. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Nazzatul from Malaysia
    Solo traveler
    Deluxe
    Stayed 1 night in April 2019

    Very much improved compared to last 2003”

    I had worked in KK on short term assignment in year 2003, stayed at Promenade KK for 6months project duration. Promenade was back then in a rating of 3 star. I was surprised this year in April 2019 Promenade has improved a lot better and with the super good location facing KK waterfront, and together with the improvise interior of both rooms and restaurants, I believe Promenade can grew better.

    Reviewed May 03, 2019

    Dear Nazzatul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your continuous support. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    9.6
    Exceptional
    Loh from Singapore
    Couple
    Junior Suite
    Stayed 2 nights in April 2019

    Excellent Hotel”

    Hotel is about 10 mins car ride from airport. The sea view and sun set from the hotel is fantastic. Well worth the additional cost to get a sea view room. Junior suite is spacious and clean, with a small living room, a bedroom, a little walk-in wardrobe with a dressing table, bathroom with bathtub, standing shower area and toilet. Hotel is very convenient and within walking distance to most of the main attractions. Grab car to most of the places from hotel is around 5-6rm. Breakfast was simple and normal. Overall its an enjoyable stay at Promenade Hotel.

    Reviewed April 23, 2019

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded May 17, 2019
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    awang from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in April 2019

    WORST EXPERIENCE & BAD LUCK”

    Ms Jacinta from front desk, you are the dumbest manager i ever met. First, you are the reason for the bride and my 62 years old mother check in at 4:00PM on 19th April. They had waited for more than 3 hours just to check in. Secondly, you could possibly bring danger to my child by bringing the Room 821 guest directly to my room without reaching at me first and without any security personnel with you. Thirdly, you are not being reasonable and unfair. You and the Room 821 guest accusing my 2 years old child weight 14kg responsible for every noise that the Room 821 guest heard from his room. For your information, your rooms are not really that soundproof. We are at your property for my sister's wedding reception on the 20th, just 1 floor above your head. You supposed to reach at me first before you bring the guest directly to my room and raising your voice to my sister in law with my child inside. They said you were rude and disrespect when you talking to them. They were resting and keeping an eye at my child while me and my wife at the function room at 1st floor during that time. YOU HAVE NO RIGHTS DEALING WITH MY FAMILY MEMBER, YOU SHOULD DEAL DIRECTLY WITH ME. If my 2 years old child making all the noises why the Room 821 guest the only one that making the complaints? We heard loud bangs and noises from the outside too. My child was playing happily inside the room and not crashing anything. It was his awake time, what do you want me to do? tie him up? You and the Room 821 guest accusing me for abandoning my child alone without supervision inside the room. You just ruined the mood on my family biggest day. Ms Joana from sales, thank you for such a wonderful event. We are all happy with your setup and congratulations with the banquet team. Thank you Ms Patri from front desk for being professional and reasonable and you really can handled the situation. Job well done.

    Reviewed April 21, 2019
    10.0
    Exceptional
    Adrian from Malaysia
    Family with teens
    Superior
    Stayed 1 night in March 2019

    The Best 4 Star Hotel In KK City”

    Stayed in a Superior Room + Extra Bed. This hotel looks grand not only from the outside and also in the building too. Receptionists was fast and friendly. Then proceed to our room, 1005. Amazingly, super luxurious room, super clean bathroom, super comfortable bed and stunning view from our hotel window. Shops, entertainment outlets and restaurants are all walking distance. Next morning, super yummy and delicious buffet breakfast !! The choices of food are beyond our expectation. My family and i had a very pleasant stay in this hotel but sadly we had to leave next day so soon. Thanks for the great comfort and warm hospitality provided to us throughout our stay here.

    Reviewed March 30, 2019

    Dear Adrian, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We are happy to know that you enjoyed our breakfast spread. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded April 03, 2019
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    Mary from Singapore
    Family with young children
    Deluxe Club Room
    Stayed 1 night in March 2019

    Excellent”

    Rooms are nice and clean. I just wish that the room service and add on breakfast could be charged to the room instead of cash transaction right then and there. So that payment can only be done once off.

    Reviewed March 26, 2019

    Dear Mary, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded April 08, 2019
    Promenade Hotel Kota Kinabalu
    9.6
    Exceptional
    Maria from Australia
    Couple
    Junior Suite
    Stayed 4 nights in April 2019

    Room”

    We had Junior Suite it was the best for half the price of what Marriot across the road charged. The location is great, the staff are very helpful. The breakfast was much better than the Marriot. Only downfall the pool is a little outdated it had no steps to go into the pool which makes it difficult for a person who has knee replacement. The ladder is very difficult to go and out. We go to KK at least every year and now we know we are staying is the Promenade. Well done.

    Reviewed May 05, 2019

    Dear Maria, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments and constructive feedback as it gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    7.2
    Very good
    Marinah from Singapore
    Family with teens
    Deluxe
    Stayed 2 nights in April 2019

    Very good”

    Everything was OK except that I was given a room where my toilet bowl choked. Had to call for assistance to help clear the toilet bowl during our 3days stay. Had feedback the staff to do something about it.

    Reviewed May 01, 2019

    Dear Marinah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are disappointed to learn the shortcoming that you experienced. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Once again, thank you for your attention. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded May 17, 2019
    Promenade Hotel Kota Kinabalu
    8.0
    Excellent
    AHMAD
    Solo traveler
    Deluxe
    Stayed 1 night in April 2019

    Excellent Room”

    The room was excellent, if you want a sea view, better take a double bed. Don't choose the twin bed as the sea view rooms are only for double bed room. The breakfast was magnificent and got many varieties. The pool was okay. Upon registration at the reception counter, I was greeted by a female staff which was unfriendly, with no smile, no welcome greeting, straightaway asked for my IC. I expected the receptionist would be the one with the most warm and welcoming smile, however I got disappointed with her. Overall was very good. Will choose Promenade Hotel again if I come to Kota Kinabalu again and hopefully at that time, I get greeted by the more friendly receptionist. Thanks.

    Reviewed April 25, 2019

    Dear Ahmad, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. Great to know that you loved the breakfast. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Show more
    Promenade Hotel Kota Kinabalu
    8.8
    Excellent
    AZLINA from Malaysia
    Family with young children
    Superior
    Stayed 1 night in March 2019

    Abit Dusty”

    great stay but abit of cleanup (vacuum on the carpet) will make our stay perfect.

    Reviewed May 16, 2019

    Dear Azlina, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    8.4
    Excellent
    nurul from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in January 2019

    Nearby with the seafood stall”

    So far my children very enjoy stayed here. They love the swimming pool so much. However the changing room a bit far from swimming pool, but not a big deal. The breakfast very nice. I like all the food they serve. For seafood lovers, this hotel is very easy access to night market and seafood stall. Just walking distant. If i go again to KK, this hotel would be my choice.

    Reviewed January 17, 2019

    Dear Nurul, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are delighted to know that you enjoyed your stay here. Glad to know that your children loved the swimming pool.We are happy that you liked the food. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded January 24, 2019
    Promenade Hotel Kota Kinabalu
    9.6
    Exceptional
    chong from Malaysia
    Group
    Deluxe
    Stayed 2 nights in December 2018

    Comfortable hotel room with awesome sea view when at high floor”

    Will choose to stay in this hotel specifying room at high floor with awesome sea view. Room was spacious, with good bed, clean & with basic facility. Breakfast provided has good spread of foods in many varieties.

    Reviewed December 19, 2018

    Dear Chong, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities accompanied by the breathtaking sea view. We are happy to know that you liked our breakfast spread. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Marlina from Malaysia
    Family with young children
    Deluxe
    Stayed 4 nights in November 2018

    Very good and happy stayed in KK ”

    I booked for deluxe king and they upgraded to junior suite during my holiday in Sabah. I would recommended this hotel. Close to Filipino market, Todak Waterfront, stall, shops, laundry and shopping complex. Easy to get the grab. The food also delicious and they served many local foods as well.

    Reviewed December 11, 2018

    Dear Marlina, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to hear that you had great stay with us. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Kota Kinabalu
    9.2
    Exceptional
    Hamzah from Malaysia
    Family with young children
    Promenade Deluxe Suite
    Stayed 4 nights in November 2018

    Short Holiday 26-30 Nov 2018”

    Pro: Room = super awesome and large (Promenade Deluxe Suite) Breakfast = great and met our expectations (we were having a breakfast at Promenade Deluxe Lounge for all four days) Water heater and bath tub were functional correctly (meaning it didnt turn hot or cold suddenly without reason) Fast room check in and check out (at 11th floor) All section in the room were covered with mat (carpet) except toilet section. Parking is free except for one time access need to pay rm4. Just remember to get a chop from the reception and show your stamped parking ticket when leaving the parking area via the parking barrier counter guy. Cons: Our shower floor drainage experiencing clogged when showering even in the short time. Slippery tiles at the toilet and sink section. They should change it. They should change or put some unlock/lock access for the sliding door between the bed and the wardrobe section since small kid (we brought 1 year old kid) always play with it (open and close the sliding door frequently) Toilet door also should be put unlock/lock access. And the toilet door is also not fully covered (there is a 0.3 cm gap between the toilet door and the door panel). We hate so much that type of bidet toilet seat. Yeah really hate it.

    Reviewed December 01, 2018

    Dear Hamzah, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded December 27, 2018
    Promenade Hotel Kota Kinabalu
    10.0
    Exceptional
    Sherry from Malaysia
    Couple
    Deluxe
    Stayed 1 night in May 2019

    Highly recommend.”

    The hotel is in the best convenient place as I expected.

    Reviewed May 07, 2019

    Dear Sherry, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is definitely a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded June 12, 2019
    Promenade Hotel Kota Kinabalu
    6.8
    Good
    Siti from Malaysia
    Solo traveler
    Deluxe
    Stayed 2 nights in April 2019

    Good Stay”

    Room is great,i get room with sea view which allow me to watch the sunset through the window, beautiful!!. Smooth check in & check out, cozy ambience and comfort bed. Staff service could be improved especially staff at lobby lounge and concierge. 5 minutes walking to waterfront and anjung senja food court which can offer you fresh and valuable seafood on the left side, 5 minutes walking to urban restaurant on right side, both located just across the road, 15 - 20 minutes walking to the famous philipines market. Only one thing i'm not impressed, the Buffet Breakfast. Buffet spread is poor, very limited, poor cereal, thin coffee & juices, and RM 50 is wayyy to expensive, not worth it for that kind of buffet spread.

    Reviewed April 23, 2019

    Dear Siti, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our room. Great to know that you loved the view. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

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    Promenade Hotel Kota Kinabalu
    5.2
    ENG from Malaysia
    Business traveler
    Superior
    Stayed 1 night in April 2019

    Poor security & facilities. only location is good”

    Anyone can go to your room and knock your door at midnight without the door key access card. All area free access will put the hotel guests at risk. The steamroom and mini jacuzzi are not functioning.

    Reviewed April 22, 2019

    Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Thank you for your attention. Have a nice day. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

    Responded May 17, 2019
    Promenade Hotel Kota Kinabalu
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    • Excellent location
    • Night Market
    • South Bus Terminal is within 0.3 km