Promenade Hotel Kota Kinabalu
Promenade Hotel Kota Kinabalu
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Bed Promenade Hotel Kota Kinabalu
Bed
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Lobby Promenade Hotel Kota Kinabalu
Lobby
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Swimming pool [outdoor] Promenade Hotel Kota Kinabalu
Swimming pool [outdoor]
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Swimming pool [outdoor] Promenade Hotel Kota Kinabalu
Swimming pool [outdoor]
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Excellent
Location
8.4
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Promenade Hotel Kota Kinabalu

Excellent location
Stay in the heart of Kota Kinabalu
Have a question for Promenade Hotel Kota Kinabalu?
Very good
From 3972 reviewsSee what guests said
7.7
Recommended by 90% of guests
Value for money7.6
Distance to city center1 km
Location rating8.4
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport4.0 km
Has restaurantYes
  • 300 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
7.5
Very good
Room comfort & quality
Don't miss out!12 travelers are looking at this property right now | 16 travelers have booked today.
Executive Suite
Executive Suite
...
  • Sea view
  • 50 m²/538 ft²
  • 1 king bed
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Promenade Deluxe Suite
Promenade Deluxe Suite
...
  • Sea view
  • 45 m²/484 ft²
  • 1 king bed
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Deluxe
Deluxe
...
  • Ocean view
  • 29 m²/312 ft²
  • 2 single beds or 1 king bed
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Superior
Superior
...
  • City view
  • 29 m²/312 ft²
  • 2 single beds or 1 king bed
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Promenade Superior Suite
Promenade Superior Suite
...
  • City view
  • 45 m²/484 ft²
  • 1 king bed
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Superior Room (Room Only)
Superior Room (Room Only)
...
  • City view
  • 29 m²/312 ft²
  • 1 king bed or 2 single beds
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Junior Suite
Junior Suite
...
  • Ocean view
  • 45 m²/484 ft²
  • 1 king bed
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Superior Club Room
Superior Club Room
...
  • City view
  • 29 m²/312 ft²
  • 1 king bed or 2 single beds
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Deluxe Club Room
Deluxe Club Room
...
  • Ocean view
  • 29 m²/312 ft²
  • 1 king bed or 2 single beds
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Superior Classic Room
Superior Classic Room
...
  • City view
  • 25 m²/269 ft²
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More about Promenade Hotel Kota Kinabalu

More about Promenade Hotel Kota Kinabalu

An overview

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Nearest essentials

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What they offer

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What's nearby

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Guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (3972)Booking.com Reviews (1164)
7.7
Very good
Read reviews from:
Cleanliness7.6
Facilities7.5
Location8.4
Room comfort and quality7.5
Service7.5
Value for money7.6
Provided by verified guests of Agoda
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8.0
Excellent
Saratha from Malaysia
Group
Deluxe
Stayed 3 nights in June 2018
Very Good”
satisfied
Reviewed July 12, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you are satisfied with your stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excellent
Saratha from Malaysia
Group
Deluxe
Stayed 3 nights in June 2018
Satisfied ”
Very good
Reviewed July 12, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you are satisfied with your stay with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Nicholas from Malaysia
Group
Superior Club Room
Stayed 1 night in January 2018
ok”
ok
Reviewed July 04, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded July 11, 2018
Promenade Hotel Kota Kinabalu
7.2
Very good
shee from Malaysia
Couple
Superior
Stayed 3 nights in June 2018
Customer still need pay car park .”
Staff English not that good.lobby too noisy.
Reviewed July 03, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. With regards to the parking fee, kindly be informed that we have implemented this system successfully for a number of years as a way to deter non-hotel guests / outsiders from occupying our limited basement parking space the whole day, which defeats the purpose for us to offer this as one of the hotel facilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
10.0
Exceptional
Craig from United Kingdom
Family with teens
Superior
Stayed 3 nights in May 2018
Great location and welcoming staff”
Wonderful time staying here. Better when there are not bus loads of Chinese tourists who take over the breakfast room but other than that it was great
Reviewed July 01, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you had a wonderful time staying with us. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.6
Exceptional
ANGELA from Malaysia
Couple
Junior Suite
Stayed 1 night in June 2018
Great Stay!”
The room is exceptionally spacious for two persons. A great place to chill and relax. I would definitely come again next time.
Reviewed June 28, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and upgraded room amenities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
5.6
Adam from Australia
Business traveler
Superior
Stayed 1 night in June 2018
Promenade has seen better days”
I have stayed many times at Promenade over the years and found it a. It tired but generally good value for money. My latest trip will be my last. The hotel has become very run down and is attracting very low end clientele who think spitting on the floor in the dining room is appropriate. The breakfast is inedible. The staff are still very nice and they try hard but with new hotels opening up around KK I think Promenade has had its day. Room rates can be quite cheap but you are better off paying slightly more elsewhere to ensure have room fixtures that work, can get a decent meal and attract a standard of customer that respect their fellow guests.
Reviewed June 14, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. First and foremost, thank you for your support in the past. We appreciate your constructive feedbacks. The relevant heads of departments have been tasked to ensure that points highlighted are looked into for improvement purposes. We would like to take this opportunity to update you that we are in the process of upgrading our hardware facilities in stages. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
6.0
Serena from Malaysia
Family with teens
Superior
Stayed 2 nights in April 2018
Moderate ”
Moderate and descend hotel. Will recommend .
Reviewed June 13, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
Responded June 14, 2018
Promenade Hotel Kota Kinabalu
5.6
Theng from Malaysia
Family with young children
Junior Suite
Stayed 1 night in June 2018
Disappointed”
First approach with check-in recep already gave bad impression with skinky alleyway to represent a 4-star rating...
Reviewed June 13, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
7.6
Very good
Jane from Australia
Couple
Junior Suite
Stayed 4 nights in May 2018
Good value for money”
The hotel is older, but in a convenient location and represents good value for money. The corridors and foyer both had an unpleasant odour. The ocean view from our room was lovely. The club lounge also had nice views but probably would not pay the extra next time. Unfortunately our breakfast was served in the main dining area which was a little disappointing.
Reviewed June 12, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to read that you loved the view from our property. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
5.2
yue from Malaysia
Couple
Deluxe
Stayed 1 night in June 2018
Staff ”
I bought a new Chanel loose power and I accidentally left it in the hotel. When I called to the Lost & Found department they said they will double with the house keeping, after 20mins I called to check with it, they said they didn't saw the cosmetic. (100% guarantee I left it in the hotel) so I ask is it the staff took it, and she answered ''ok ok ok, i will check with it ok?!'' she spoke in a tone of impatient. After 5 mins, I received a text written that they found it. Seriously? Just 5 mins and they can found it instead of 20mins? also there is a stain and cockroach in the toilet when I check in
Reviewed June 11, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad that you got your item back. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excellent
muthiah from Singapore
Family with young children
Junior Suite
Stayed 4 nights in May 2018
Good location, lacks hygiene/ cleanliness. ”
Excellent location. Morning breakfast was not the best. Have had much better ones. Room was a bummer as this was on smoking floor. Otherwise the room was good. Bit old but value for money.
Reviewed June 06, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is definitely a convenient place to stay in Kota Kinabalu as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Exceptional
Martinson from Malaysia
Family with young children
Junior Suite
Stayed 1 night in June 2018
One of the best hotel”
Very good location, near to anjung senja which u can find a lot of seafood there and anjung senja is a lot cleaner than filipino market. Very friendly staff, always with a smile. Nice breakfast menu. And the most important parking available for 2.6 meter of heigh 4x4 which the charge is only RM20 per night
Reviewed June 04, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We are glad to know that you liked our breakfast. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.2
Exceptional
Mei from Singapore
Family with young children
Deluxe
Stayed 10 nights in May 2018
good”
POOL on the RoofTop would be greattt...
Reviewed June 02, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excellent
Elizabeth from United Kingdom
Solo traveler
Superior
Stayed 2 nights in May 2018
Good facilities in the room if they worked!”
I was given room 622, this room smelled of damp. After a call to reception I was moved to 925. The room was large and generally clean. The carpet was stained. The linen was clean and towels new. Had a bath and a shower. Well lit. The included breakfast was excellent. The tv was big and had two English film channels, but these often did not work consistently with interruptions in viewing both evenings, so I gave up waiting for it to restart and stop again. The WiFi in the room was appalling. I complained to reception to be told that the number of users were slowing it down. The hotel is very large and a system should be in place for the number of users not an excuse. The gym has seen better days and is circa 1980’s, the pool is good. I asked for a late check out and was informed that the hotel has a maximum check out of 1pm. This hotel caters to a majority Chinese clientele. It was safe and secure but the lack of consistent tv and WiFi would stop me from staying here again.
Reviewed June 01, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. We have given the room number that you mention to the relevant heads of departments for further investigation. We hope for another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.8
Excellent
Nur from Malaysia
Family with teens
Superior
Stayed 3 nights in May 2018
Everything was great”
All was great. The location, the value for money but there could be a little bit more improvement on the cleanliness and the speed of the house keeping/receptions staffs when called for. Overall, everything is great.
Reviewed May 30, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excellent
Jal from Malaysia
Business traveler
Promenade Deluxe Suite
Stayed 1 night in May 2018
Very good”
good location, value for money
Reviewed May 28, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.0
Excellent
Jal from Malaysia
Business traveler
Promenade Deluxe Suite
Stayed 1 night in May 2018
Very good”
Good location, value for money
Reviewed May 28, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Yes, we couldn’t agree with you more that our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
8.4
Excellent
Ting from Malaysia
Couple
Superior
Stayed 1 night in May 2018
Fantastic Location, Friendly Staff, Comfortable Room and Great Live Music”
Location is very strategic, walking distance to waterfront area, where you can watch the sunset and find a lot of restaurant and bars. The staffs are very friendly and attentive to every request. (Especially front desk and lobby lounge). Satisfied with the room cleanness, room size and room amenities. We enjoy the live music at lobby lounge. The singers are awesome and very entertaining. Nice place for chilling until midnight if you lazy to go outside. Suggestion: Breakfast can be improved. Should provide more outdoor sun shade at swimming pool. The hotel is too crowded with china tourist. We would appreciate if the management can control the room quota and give opportunity for the other markets.
Reviewed May 28, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. Thank you for your compliments on our room and on our team of service personnel. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
9.6
Exceptional
geoff from Philippines
Couple
Deluxe
Stayed 4 nights in May 2018
its all good”
our second stay at Promonade hotel the junior suite is very good breakfast is ok and the evening buffet is excellent very helpful staff good location
Reviewed May 22, 2018
Dear Sir/Ms, Thank you for staying at Promenade Hotel Kota Kinabalu recently. We're delighted that you had a good stay with us. Glad to know that you enjoyed our evening buffet spread. Indeed, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as most financial, shopping, food and entertainment centres are within reach. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
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Promenade Hotel Kota Kinabalu
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