Promenade Hotel Tawau

Promenade Hotel Tawau

Eastern Plaza Jalan Kuhara, Tawau, Tawau, Malaysia, 91000
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Superior - Room plan Promenade Hotel Tawau
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    Lobby Promenade Hotel Tawau
    Fitness center Promenade Hotel Tawau
    Deluxe Double or Twin Room - Bed Promenade Hotel Tawau
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    Exterior view Promenade Hotel Tawau

    Guest reviews

    7.2
    Very good
    /10
    (2585 reviews)See what guests said
    9.2
    Exceptional

    "The room is very clean and the staff very helpful"

    mohd N.

    -

    January 4, 2019

    7.4
    Very good service

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    This property is in high demand!Booked 34 times since yesterday
    Very good
    Location
    7.4
    See map
    Very good location
    Nearby
    Popular
  • Pasar Tanjung1.79 km
  • Hospital Tawau1.79 km
  • Teck Guan Cocoa Museum2.78 km
  • The Fat Hill7.04 km
  • Tawau Hills National Park15.72 km
  • Bombalai Hill16.25 km
  • Tawau Hills Park23.72 km
  • Tawau Airport25.08 km
  • Danum Valley Conservation Area76.63 km
  • Semporna Airport80.71 km
  • Value for money7.4
    Distance to city center0.5 km
    Location rating7.4
    Nearest airportTawau Airport (TWU)
    Distance to airport25.1 km
    Select your room
    Junior Suite
    Junior Suite
    ...
    • Room size: 47 m²/506 ft²
    • Street view
    • 1 king bed or 2 single beds
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    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Street view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 29 m²/312 ft²
    • Street view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Double Deluxe
    Double Deluxe
    ...
    • Shower
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    Double room - De Luxe
    Double room - De Luxe
    ...
    • Shower
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    Deluxe Room
    Deluxe Room
    ...
    • Shower
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    Twin room - De Luxe
    Twin room - De Luxe
    ...
    • Shower
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    Deluxe Queen
    Deluxe Queen
    ...
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      Deluxe King
      Deluxe King
      ...
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        Deluxe Room
        Deluxe Room
        ...
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          Have a question for Promenade Hotel Tawau?

          What people love about the property

          • 7.6
            Very good

            "Friendly and helpful staff"

            Kamariah

            |

            September 3, 2018

          • 8.0
            Very good

            "Room are clean and polite staffs"

            azmi

            |

            October 5, 2018

          • 9.6
            Exceptional

            "Good location, nice staff"

            Ai L.

            |

            April 27, 2018

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          More about Promenade Hotel Tawau

          More about Promenade Hotel Tawau

          7.6
          Very good

          "Nice place to stay"

          Firdaus

          |

          October 8, 2018

          An overview

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          What they offer

          8.4
          Excellent

          "Breakfast is good and delicious."

          Nurul B.

          |

          December 30, 2018

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Real reviews from real guests

          Agoda Reviews (2585)Booking.com Reviews (725)
          7.2
          /
          10
          Cleanliness7.1
          Facilities7.0
          Location7.4
          Room comfort and quality7.3
          Service7.4
          Value for money7.4
          Provided by verified guests of Agoda
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          All guests (2585)
          All room types

          Show reviews that mention 

          Showing 1320 verified guest comments
          12345
          2.0
          Chui from Malaysia
          Couple
          Superior
          Stayed 1 night in February 2019
          The bed got smells.... Give room not same I request... Unhappy”
          No good... Bcz I request Queen Size bed, us give me is twins bed, I with my hubby not with my friend is with hubby, I go counter check in, but the counter staff will not tell me Queens bed room finish already, I feel like scan... The bed and room very very bad smells... I very unhappy..
          Reviewed February 16, 2019
          8.0
          Excellent
          Nor from Malaysia
          Business traveler
          Superior
          Stayed 1 night in February 2019
          Very good”
          New looking ❤️
          Reviewed February 26, 2019
          8.0
          Excellent
          Nora from Malaysia
          Couple
          Superior
          Stayed 1 night in September 2018
          Can be better if...”
          ... they refurbished their tired room. The room that i got was very damp & humid. The windows cannot be closed properly while the bathroom stinks. Also it would be wise for them to install some cctv cameras facing the parking bay inside the building so patrons will feel more secure. But other than the above, everything else was ok & appreciate the gift that they'd given me for their anniversary
          Reviewed September 09, 2018
          Dear Nora, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded December 28, 2018
          Promenade Hotel Tawau
          7.2
          Very good
          Flora from Malaysia
          Business traveler
          Deluxe Double or Twin Room
          Stayed 1 night in February 2019
          Still good location”
          Hotel is a little old but still good location to town and connected to a shopping complex.
          Reviewed February 23, 2019
          8.0
          Excellent
          Flora from Malaysia
          Business traveler
          Deluxe Double or Twin Room
          Stayed 1 night in December 2018
          Good location”
          Good location to get to town for meeting and work. Attached to a shopping complex thus easy to get food and groceries. However hotel is a bit old.
          Reviewed February 10, 2019
          7.2
          Very good
          Saliza from Malaysia
          Couple
          Superior
          Stayed 1 night in February 2019
          good hotel with good facilities and near to shopping souvenir at Pekan Tawau”
          Very good hotel with friendly staff and cleanliness...near at Pasar Tanjung to buy fresh fish and many souvenir can buy at Pekan Tawau..very recommended to stay here with family
          Reviewed March 04, 2019
          2.8
          Mimie from Malaysia
          Business traveler
          Superior
          Stayed 1 night in January 2019
          Not satisfied ”
          I'm very regrets for this hotel, once i chk in.. No bath towel, no remote tv, channel tv not clear, i requested large bed, i get 2 single bed, i hv to wait 1 hr for my bath towel, socket no functional..
          Reviewed January 27, 2019
          9.2
          Exceptional
          Muhammad from Malaysia
          Business traveler
          Superior
          Stayed 2 nights in July 2018
          The most pleasant stay in tawau”
          This is my first time staying at this hotel while in tawau. Based on my experience, this is the best hotel at tawau so far. The price is cheap, with good breakfast, and accommodation like gym is very good for me compared to the other hotel that offered similar price but without breakfast and other accommodation. I would love to visit this hotel again in future if I going back to Tawau. My only complaint is that, the cleaning staff not clean the room enough, in my first day I found that the dust bin is not empty and still have garbage I guess from previous visitor
          Reviewed July 05, 2018
          Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded July 12, 2018
          Promenade Hotel Tawau
          8.4
          Excellent
          MOHAMAD from Malaysia
          Family with young children
          Deluxe Double or Twin Room
          Stayed 1 night in June 2018
          Ancient luxury”
          I heard this hotel is the grandest in Tawau. So here's my review Pro Luxury hotel Nice breakfast Polite staff Con Car parking is a bit confusing and dark and may dangerous No sign at all at your lift Ancient room
          Reviewed June 24, 2018
          Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliments on our breakfast and staffs. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded July 12, 2018
          Promenade Hotel Tawau
          8.0
          Excellent
          CHAI from Malaysia
          Business traveler
          Superior
          Stayed 2 nights in April 2018
          2 night stays for working purpose in Tawau”
          I got the price around rm140 per night on agoda for a twin single bed room. Room size is rather big and comfortable, view outside the window is nice. Breakfast starts at 6.30 morning and gym is free for hotel guests. Parking is free at the Eastern plaza mall, but parking lots in front of the hotel charge rm2 per entry. Smoking-free rooms are limited to 13th and 14th floors only. Cleanliness of the room is satisfactory but the light in the room is a bit too dim if you want to work or do some reading. Overall it was a pleasant stay in Promenade hotel.
          Reviewed April 09, 2018
          Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Show more
          Promenade Hotel Tawau
          6.0
          MOHD from Malaysia
          Family with young children
          Superior
          Stayed 1 night in December 2018
          Need to improve”
          Even the hotel is aging, the management should do something to improve the cleaniness and the conditon of each room.
          Reviewed February 12, 2019
          2.8
          Wei from Malaysia
          Business traveler
          Superior
          Stayed 1 night in November 2018
          Magic carpet stains”
          Carpet stains needs to be addressed as the current carpet colour is on the lighter shade of white hence any stains are very visible. Loud air cond compressor from nearby mall making it very hard should you need to take a quick afternoon nap. Nice view of the bay and tawau town. Chef's brown bread is my top pick for breakfast and again cleanliness of the cups needs to be improved.
          Reviewed November 18, 2018
          Dear Wei, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments and constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded December 28, 2018
          Promenade Hotel Tawau
          7.6
          Very good
          KAREN from Malaysia
          Business traveler
          Superior
          Stayed 1 night in August 2018
          Very good”
          Room was spacious. Location beside a night market. Weird noises at around 12 midnight and 3 a.m. Sounded like noisy kids playing in the hallway. The hotel gifted us half a kilo of anchovies which was really good because anchovies are quite pricey. The staff are very friendly and helpful.
          Reviewed November 13, 2018
          Dear Karen, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Show more
          Promenade Hotel Tawau
          8.0
          Excellent
          NOOR from Malaysia
          Family with young children
          Junior Suite
          Stayed 1 night in October 2018
          The Best Hotel in Tawau”
          As the tittle suggested, Promenade Tawau really is the best hotel in Tawau in my opinion. Same building with a shopping complex is just a plus and daily Night Market nearby is just an excellent bonus. Recommended.
          Reviewed October 28, 2018
          Dear Noor, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliment on our hotel. Yes, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded December 28, 2018
          Promenade Hotel Tawau
          4.8
          Thien from Malaysia
          Business traveler
          Superior
          Stayed 3 nights in August 2018
          Nice gym. Old hotel”
          Definitely would need a renovation. Food sux, service is not up to hotel standard, didn't even know how to handle a comment when I told them the steak was chewy and soup was too salty. Gym is nice though.
          Reviewed October 25, 2018
          Dear Thien, Thank you for staying at Promenade Hotel Tawau recently. We are glad to know that you liked our gym facility. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded December 28, 2018
          Promenade Hotel Tawau
          2.8
          FEEI from Malaysia
          Business traveler
          Superior
          Stayed 2 nights in October 2018
          Acceptable”
          There is an ant in the room and when we get the house keeping to clear it and they want to spray with aerosolI and I told them I will suffered from asthmatic and no other solutions Only empty tissue box and their didn’t replace it even though we stay 2 night and no drinking water supply on the second day
          Reviewed October 13, 2018
          8.8
          Excellent
          ASNI from Malaysia
          Business traveler
          Deluxe Double or Twin Room
          Stayed 1 night in January 2019
          Excellent”
          Ok
          Reviewed January 19, 2019
          9.2
          Exceptional
          JUMRIANTI from Malaysia
          Business traveler
          Superior
          Stayed 1 night in December 2018
          Satisfied ”
          All servis & room in good conditions
          Reviewed January 08, 2019
          Dear Jumrianti, Thank you for staying at Promenade Hotel Tawau recently. We are glad that you are satisfied with our room and services. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded January 25, 2019
          Promenade Hotel Tawau
          9.2
          Exceptional
          mohd from Malaysia
          Business traveler
          Superior
          Stayed 1 night in November 2018
          Exceptional”
          The room is very clean and the staff very helpful
          Reviewed January 04, 2019
          Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded January 25, 2019
          Promenade Hotel Tawau
          8.4
          Excellent
          Nurul from Malaysia
          Family with young children
          Deluxe Double or Twin Room
          Stayed 1 night in December 2018
          Nice and warm hotel.”
          Breakfast is good and delicious. Staff are friendly. They charge the parking for rm2 but with unlimited time and also first come first serve parking. Overall, just a nice place to chill at Tawau.
          Reviewed December 30, 2018
          Dear Nurul, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments and constructive feedbacks as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
          Responded January 04, 2019
          Promenade Hotel Tawau
          12345
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          Promenade Hotel Tawau
          |Very good 7.2
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          • Very good location
          • Maliau Basin Conservation Area