Promenade Hotel Tawau
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Promenade Hotel Tawau

Eastern Plaza Jalan Kuhara, Tawau, Tawau, Malaysia, 91000
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    Deluxe Double or Twin Room - Bed Promenade Hotel Tawau
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    Promenade Hotel Tawau Reviews

    7.3
    Very good
    /10
    (2774 reviews)See what guests said
    9.2
    Exceptional

    "The room is very clean and the staff very helpful"

    mohd N.

    -

    January 4, 2019

    7.4
    Very good service
    Recommended by 80% of guests

    Things you’ll love about Promenade Hotel Tawau

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.4
    See map
    Very good location
    Popular
    Nearby
  • Maliau Basin Conservation Area134.33 km
  • Don't miss out!

    31 travelers have booked today.

    Value for money7.4
    Distance to city center0.5 km
    Location rating7.4
    Nearest airportTawau Airport (TWU)
    Distance to airport25.1 km

    Rooms available at Promenade Hotel Tawau

    Junior Suite
    Junior Suite
    ...
    • Room size: 47 m²/506 ft²
    • Street view
    • 1 king bed or 2 single bed...
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    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Street view
    • 1 king bed or 2 single bed...
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 29 m²/312 ft²
    • Street view
    • 2 single beds or 1 king be...
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    Deluxe Room
    Deluxe Room
    ...
    • Shower
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    Deluxe Queen
    Deluxe Queen
    ...
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      Superior Double
      Superior Double
      ...
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        Twin Deluxe
        Twin Deluxe
        ...
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          Deluxe King
          Deluxe King
          ...
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            Deluxe Room
            Deluxe Room
            ...
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              Deluxe Single
              Deluxe Single
              ...
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                Have a question for Promenade Hotel Tawau?

                What people love about Promenade Hotel Tawau

                • 7.6
                  Very good

                  "Friendly and helpful staff"

                  Kamariah

                  |

                  September 3, 2018

                • 8.0
                  Very good

                  "Room are clean and polite staffs"

                  azmi

                  |

                  October 5, 2018

                • 9.6
                  Exceptional

                  "Good location, nice staff"

                  Ai L.

                  |

                  April 27, 2018

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                More about Promenade Hotel Tawau

                More about Promenade Hotel Tawau

                7.6
                Very good

                "Nice place to stay"

                Firdaus

                |

                October 8, 2018

                An overview

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                What they offer

                8.4
                Excellent

                "Breakfast is good and delicious."

                Nurul B.

                |

                December 30, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

                From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

                Reviews of Promenade Hotel Tawau from real guests

                Provided by verified guests of Agoda
                Agoda Reviews (2774)Booking.com Reviews (699)
                7.3
                /
                10
                Cleanliness7.1
                Facilities7.0
                Location7.4
                Room comfort and quality7.3
                Service7.4
                Value for money7.4
                All languages
                All guests (2774)
                All room types

                Show reviews that mention 

                Showing 1368 verified guest comments
                12345
                8.0
                Excellent
                Yeap from Malaysia
                Business traveler
                Superior
                Stayed 1 night in April 2019

                Quite satisfied but need to improve further ”

                Overall OK. But the cleanliness is not too good. I still found alot of hair around the carpet. View is good. Staffs are friendly. Even gave me a packet of dry prawn. But the parking is not compliment.

                Reviewed May 01, 2019
                3.6
                Yean from Australia
                Group
                Deluxe Double or Twin Room
                Stayed 2 nights in October 2018

                Avoid this hotel if possible!”

                A very bad hotel.it is very ran down and dated, many things are broken like chairs in the lobby, the lift.. The lift has no sensor to detect if there is anyone at the door and got hitted a few times. there was no renovation or any effort to maintain this building whatsoever.. Rooms are dirty, the bedsheets dont look clean at all, so we had to ask the housekeeping to give us new sheets so we changed it all..We could see there is a lot dirt on the floor, especially under the bed so we requested the housekeeping to revaccuum the room and when he pulled out the bed, there was so many rubbish underneath.Worst part is the massage, my bf and friend went to the HOTEL massage, and guess what they got offered during their massage, "The SPECIAL massage"..lol..this is the most interesting hotel experience we've ever experienced.lol...i could tell u more stories about this hotel but there is word limit here so cant write more.

                Reviewed May 14, 2019
                9.2
                Exceptional
                Lim from Malaysia
                Couple
                Superior
                Stayed 1 night in April 2019

                Overall satisfied”

                Pros: just beside Servay hypermarket and 5th floor is cinema complex, located in between Kubota and downtown. Rooms actually not as old as we think. Room is big and bed is clean and comfortable. Inside rooms have everything, just like a three star hotel. In case u driving, can park inside the mall and go to hotel lift. It's free. Cons: bath tub too old cannot use , just become a standing area to bath. Some fungus stain in toilet but still acceptable. Didn't try breakfast, tawau has a lot nice breakfast outside, it's better to try food outside.

                Reviewed April 20, 2019
                6.0
                Zienyang from Malaysia
                Business traveler
                Superior
                Stayed 2 nights in November 2018

                so far so good”

                breakfast is nice, but hotel car park need to pay even u the resident of hotel

                Reviewed May 19, 2019
                6.4
                Good
                Kam from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 2 nights in May 2019

                Good”

                Happened to be trapped by a flash flood. Hotel's back up gensets were submerged and out of order. Will recommend to stay in this hotel until the back up power problem is solved. Else there will a risk of being trapped.

                Reviewed May 06, 2019
                4.4
                MOHD from Malaysia
                Family with young children
                Deluxe Double or Twin Room
                Stayed 1 night in April 2019

                Bad room 1113..”

                I book for large bed. But when I check in, they give me twin bed. I ask why they give me twin bed. They said the large bed is sold out. Seriously!!! Then why they still open booking for large bed in the first place. The room is so dirty. They not clean the toilet properly. I even found the old bath liquid and shampoo that already been used in the bathroom. I don’t like the staff that attended me. She is so rude....

                Reviewed May 03, 2019
                6.4
                Good
                Yie from Malaysia
                Solo traveler
                Superior
                Stayed 2 nights in April 2019

                Best hotel in town but quite dated”

                Pretty dated hotel even though there is no better option in town. Facilities wise, there's a well-equipped gym, a massage parlour, hot tubs & steam room inside the lockers, and as for the swimming pool - there's no in-house pool; you would have to go to the nearby apartment by requesting the coupon from the gym reception (quite a hassle for hotel guests!). There's a pretty rundown mall annexed to the hotel (nothing much to see). The hotel is in need of a total makeover as the furnishings and the room felt so 80s / 90s. That said, this is the best accommodation in Tawau AFAIK.

                Reviewed May 03, 2019
                5.2
                Hwee from Singapore
                Group
                Deluxe Double or Twin Room
                Stayed 1 night in March 2019

                they ignored my beds request ”

                Have booked 7 deluxe rooms for myself and friends. Have submitted the beds request way in advanced as not everyone is a couple on this trip but hotel ignored my request totally. In the end, some of my friends (non-couple) have to share sleeping on double bed. Not great.

                Reviewed April 26, 2019
                7.6
                Very good
                Poh from Malaysia
                Solo traveler
                Superior
                Stayed 3 nights in May 2019

                Nice hotel with full facilities”

                Clean room with good location. Spa and gym for you to relax.

                Reviewed May 15, 2019
                7.6
                Very good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in May 2019

                Good Location”

                Hotel near to city but quite at night

                Reviewed May 14, 2019
                7.6
                Very good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in May 2019

                Good Location”

                Located near to city but quite at night

                Reviewed May 14, 2019
                6.8
                Good
                Bernard from Malaysia
                Business traveler
                Superior
                Stayed 2 nights in May 2019

                Slow room service”

                Waited 3 hours for room to be ready

                Reviewed May 13, 2019
                4.8
                MOHD from Malaysia
                Business traveler
                Superior
                Stayed 3 nights in March 2019

                Review score”

                The staff is not friendly and not helpful. I asked for an additional breakfast voucher as I wrongly booked the guest number to 1 guest in a room but actually we travel with total of 4 persons and I booked 2 rooms with description of ‘breakfast’ included. The food is not worth at all after i purchase for additional breakfast coucher for my family members. Then on the last day I need to check out early and ask for the staff to pack a breakfast for me and the said they cannot do that. Like seriously 4 star hotel can give such answer. This is my forst and lst time going to this hotel

                Reviewed March 30, 2019
                3.6
                Set from Malaysia
                Business traveler
                Superior
                Stayed 2 nights in March 2019

                WILL NOT RETURNED ”

                I was told this was the most expensive hotel in Tawau. Indeed it was true. We were charged RM 10 for parking on a per entry basis. However when I was about to leave the next morning at 9am, the car park attendant want me to pay him another RM 10. Reason being is I entered yesterday nite and leaving the next day so I was supposed to the RM 10 for the next day ?? If I want to have multiple entry, I have to pay RM 50.00 for parking. There was no FREE parking for hotel guest. The receptionist were not friendly and personally I think this hotel is overrated. Very disappointed !

                Reviewed March 10, 2019

                Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We would like to take this opportunity to thank you for your support. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

                Responded March 27, 2019
                Promenade Hotel Tawau
                8.0
                Excellent
                Nora from Malaysia
                Couple
                Superior
                Stayed 1 night in September 2018

                Can be better if...”

                ... they refurbished their tired room. The room that i got was very damp & humid. The windows cannot be closed properly while the bathroom stinks. Also it would be wise for them to install some cctv cameras facing the parking bay inside the building so patrons will feel more secure. But other than the above, everything else was ok & appreciate the gift that they'd given me for their anniversary

                Reviewed September 09, 2018

                Dear Nora, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

                Responded December 28, 2018
                Promenade Hotel Tawau
                9.2
                Exceptional
                Muhammad from Malaysia
                Business traveler
                Superior
                Stayed 2 nights in July 2018

                The most pleasant stay in tawau”

                This is my first time staying at this hotel while in tawau. Based on my experience, this is the best hotel at tawau so far. The price is cheap, with good breakfast, and accommodation like gym is very good for me compared to the other hotel that offered similar price but without breakfast and other accommodation. I would love to visit this hotel again in future if I going back to Tawau. My only complaint is that, the cleaning staff not clean the room enough, in my first day I found that the dust bin is not empty and still have garbage I guess from previous visitor

                Reviewed July 05, 2018

                Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

                Responded July 12, 2018
                Promenade Hotel Tawau
                8.4
                Excellent
                MOHAMAD from Malaysia
                Family with young children
                Deluxe Double or Twin Room
                Stayed 1 night in June 2018

                Ancient luxury”

                I heard this hotel is the grandest in Tawau. So here's my review Pro Luxury hotel Nice breakfast Polite staff Con Car parking is a bit confusing and dark and may dangerous No sign at all at your lift Ancient room

                Reviewed June 24, 2018

                Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliments on our breakfast and staffs. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]

                Responded July 12, 2018
                Promenade Hotel Tawau
                6.4
                Good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in May 2019

                Good Location”

                Comfortable stay

                Reviewed May 08, 2019
                7.6
                Very good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in May 2019

                Good Location”

                Comfort staying

                Reviewed May 08, 2019
                4.4
                YU from Hong Kong
                Group
                Deluxe Double or Twin Room
                Stayed 1 night in April 2019

                Review score”

                Bed sheets & pillow case dirty Rooms carpets full with cigarettes pork marks & smells Bathroom towels worn require replacement

                Reviewed April 29, 2019
                12345
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                Promenade Hotel Tawau
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                • Very good location
                • Maliau Basin Conservation Area