Strategic location connected to the shopping mall”

There is no much choice in Tawau. We were there to attend a wedding reception. The only plus point is that the hotel is connected to a shopping mall where I can get my hairdo, make up, dress etc just right before the dinner. The negative part is that even though you are hotel guest, you need to pay parking per entry for RM2 to park outside the hotel. The breakfast selection is fair given the price we have paid.

Cleanliness - Fail”

The Room are extremely dirty

Quite satisfied but need to improve further ”

Overall OK. But the cleanliness is not too good. I still found alot of hair around the carpet. View is good. Staffs are friendly. Even gave me a packet of dry prawn. But the parking is not compliment.

Very good”

stayed here for an event at the hotel room is not sound proof - very, very disturbing sounds from next door guests 😪 carpet had some smells water pressure is low in the morning (stayed at level 15. other level might be okay) others was okay. love the comfy bed.

VERY DISAPPOINTING - NOT 4 STAR @ ALL , what a shame because Tawau needs some quality HOTELS”

Hotel food was terrible, garlic bread was rock hard, mushroom soup just bad (i tried 2 sips and pushed it away it could not be eaten), the pasties (pupa-dams) were still cold in side as not cooked properly and the spaghetti meat balls, two of the meat balls were still partly raw and the spaghetti I believe comes from a can, could not eat the food. The room was large but it lacked maintenance as aircond was faulty, shower was cold to lukewarm & most days did not have enough pressure to use the shower. The bath tub plug was broken so could not even run a bath. The carpet has burn marks from an Iron and stains all over it, walls are marked and the shower curtain mouldy. Staff are lovely and friendly and they are the only plus. The entry foyer is large, but look at the seats all worn and torn. The Cafe Bar @ front is under stocked with alcohol @ the cakes and breads ( for my 4 days) were never changed, pitty the poor person who buys them, they would be stale. Try ROOMS or LA HOTEL.

Book ROOMS or LA HOTEL this is a 2-3 STAR PROPERTY”

Hotel food was terrible, garlic bread was rock hard, mushroom soup just bad (i tried 2 sips and pushed it away it could not be eaten), the pasties (pupa-dams) were still cold in side as not cooked properly and the spaghetti meat balls, two of the meat balls were still partly raw and the spaghetti I believe comes from a can, could not eat the food. The room was large but it lacked maintenance as aircond was faulty, shower was cold to lukewarm & most days did not have enough pressure to use the shower. The bath tub plug was broken so could not even run a bath. The carpet has burn marks from an Iron and stains all over it, walls are marked and the shower curtain mouldy. Staff are lovely and friendly and they are the only plus. The entry foyer is large, but look at the seats all worn and torn. The Cafe Bar @ front is under stocked with alcohol @ the cakes and breads ( for my 4 days) were never changed, pitty the poor person who buys them, they would be stale. Try ROOMS or LA HOTEL...

Overall satisfied”

Pros: just beside Servay hypermarket and 5th floor is cinema complex, located in between Kubota and downtown. Rooms actually not as old as we think. Room is big and bed is clean and comfortable. Inside rooms have everything, just like a three star hotel. In case u driving, can park inside the mall and go to hotel lift. It's free. Cons: bath tub too old cannot use , just become a standing area to bath. Some fungus stain in toilet but still acceptable. Didn't try breakfast, tawau has a lot nice breakfast outside, it's better to try food outside.

A nice hotel but quite a smelly room”

Not much issue with the hotel. Only the room is quite smelly as it uses non-tile material. May be the housekeeper needs to spray the room before the guests check in

Not bad”

Everything was okay except for the floor of the room that i got was a bit dirty with the mark of the iron made it look unpleasant. maybe they can install new carpet. Overall, not bad.

Excellent”

Best location and good service

Very bad services”

Don't book this hotel, very bad service... They don't put any sign and inform customer for non smoking policy but when i was check out they charge penalty RM200 i will make complain to KPDNKK for unfairness

unpleasant at all”

1. Your receptionist didn’t insert the info to the card and i not able to use your lift. Thus, I need to go to reception and your staff, els suarf who make me quite disappointed cause he just insert the info to my card accordingly without saying anything. Hey, this staff service is terrible. 2. Didn’t provide me WiFi password at all and I check all corner of hotel and I can’t found the password. Thus, I need to get it at reception and why your guys didn’t provide at first. 3. I not able to enter my room second day as your staff didn’t key in only one day. Seriously, I wouldn’t come here again and not recommend to anyone as the service is terrible and ruins my mood a lot.

We were unlucky ”

During our 5 night stay we had torrential rain which knocked out the electricity supply for 2 days. Two of our party had mobility issues and as we were on the 14th floor with no lifts in operation, we were moved one of the nights to a considerably substandard hotel for the night. The Marco Polo was dirty and old, not a patch on our hotel. On the day the sun reappeared we decided to go to the pool, which is at a nearby apartment complex, NOT at the hotel. Two words... don't bother. The pool was filthy - now I have my own pool so I'm not talking about just a few leaves etc - you couldn't see through the water it was so cloudy, and there was hair etc in it. No chairs or sunbeds to lie on either. Otherwise, the staff were extremely helpful but don't order cocktails at the bar as for whetever reason, they take an eternity to make. It's a pity, as the hotel is lovely, but the surroundings and pool not so much! I also found that in the case of emergency, it is impossible to reach Agoda!!

Avoid this hotel if possible!”

A very bad hotel.it is very ran down and dated, many things are broken like chairs in the lobby, the lift.. The lift has no sensor to detect if there is anyone at the door and got hitted a few times. there was no renovation or any effort to maintain this building whatsoever.. Rooms are dirty, the bedsheets dont look clean at all, so we had to ask the housekeeping to give us new sheets so we changed it all..We could see there is a lot dirt on the floor, especially under the bed so we requested the housekeeping to revaccuum the room and when he pulled out the bed, there was so many rubbish underneath.Worst part is the massage, my bf and friend went to the HOTEL massage, and guess what they got offered during their massage, "The SPECIAL massage"..lol..this is the most interesting hotel experience we've ever experienced.lol...i could tell u more stories about this hotel but there is word limit here so cant write more.

Good”

Happened to be trapped by a flash flood. Hotel's back up gensets were submerged and out of order. Will recommend to stay in this hotel until the back up power problem is solved. Else there will a risk of being trapped.

Bad room 1113..”

I book for large bed. But when I check in, they give me twin bed. I ask why they give me twin bed. They said the large bed is sold out. Seriously!!! Then why they still open booking for large bed in the first place. The room is so dirty. They not clean the toilet properly. I even found the old bath liquid and shampoo that already been used in the bathroom. I don’t like the staff that attended me. She is so rude....

Best hotel in town but quite dated”

Pretty dated hotel even though there is no better option in town. Facilities wise, there's a well-equipped gym, a massage parlour, hot tubs & steam room inside the lockers, and as for the swimming pool - there's no in-house pool; you would have to go to the nearby apartment by requesting the coupon from the gym reception (quite a hassle for hotel guests!). There's a pretty rundown mall annexed to the hotel (nothing much to see). The hotel is in need of a total makeover as the furnishings and the room felt so 80s / 90s. That said, this is the best accommodation in Tawau AFAIK.

Ideal Location”

VAlue for Money

Good VAlue”

VAlue for Money

they ignored my beds request ”

Have booked 7 deluxe rooms for myself and friends. Have submitted the beds request way in advanced as not everyone is a couple on this trip but hotel ignored my request totally. In the end, some of my friends (non-couple) have to share sleeping on double bed. Not great.