Borneo Royale Hotel
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7.3
Very good
18.4% this month
/10
(3070 reviews)See what guests said
See map
7.5
Very good
Location rating score
Very good location
Parking
FREE
  • Pasar Tanjung1.79 km
  • Hospital Tawau1.79 km
  • Teck Guan Cocoa Museum2.78 km
  • The Fat Hill7.04 km
  • Tawau Hills National Park15.72 km
  • Bombalai Hill16.25 km
  • Tawau Hills Park23.72 km
  • Tawau Airport25.08 km
  • Nunukan Airport28.79 km
  • Danum Valley Conservation Area76.63 km
  • Free Wi-Fi

    Borneo Royale Hotel

    Eastern Plaza Jalan Kuhara, Tawau, Tawau, Malaysia, 91000 - See map

    This property is in high demand!

    Booked 168 times | 8 travelers are looking at this property right now

    "The staff ordered a taxi for us to the airport and the buffet breakfast was really nice."
    Joel - March 20, 2018
    Exceptional reputation
    Recommended by 83% of guests
    Very good service
    7.4 rating for service
    Very good comfort
    7.3 room quality and comfort
    Very good cleanliness
    7.1 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Steamroom

    Cheaper than 85% of all properties in Tawau in the last 24 hours

    Compared to 71 Tawau properties at Agoda for various dates

    Property ranking|Compared to 71 Tawau properties
    See all rankings
    Room size
    35 sqm.
    Room comfort score
    7.3/10
    Review score - United States
    7.8/10
    Cheapest price score
    Bigger than
    94
    %
    of Tawau properties
    Better than
    92
    %
    of Tawau properties
    Better than
    90
    %
    of Tawau properties
    Better than
    85
    %
    of Tawau properties
    Value for money7.5
    Distance to city center0.5 km
    Location rating7.5
    Nearest airportTawau Airport (TWU)
    Distance to airport25.1 km

    Rooms available at Borneo Royale Hotel

    Junior Suite
    Junior Suite
    ...
    • Room size: 47 m²/506 ft²
    • Street view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Street view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 29 m²/312 ft²
    • Street view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Shower
    Enter dates to see prices
    Deluxe Queen
    Deluxe Queen
    ...
      Enter dates to see prices
      Junior Suite Standard
      Junior Suite Standard
      ...
        Enter dates to see prices
        Deluxe King
        Deluxe King
        ...
          Enter dates to see prices
          Double Room
          Double Room
          ...
            Enter dates to see prices
            Standard Triple Room
            Standard Triple Room
            ...
              Enter dates to see prices
              Double Deluxe
              Double Deluxe
              ...
                Enter dates to see prices

                What people love about Borneo Royale Hotel

                • 8.0
                  Very good

                  "The room is nice, full with facilities."

                  MOHD I.

                  |

                  April 16, 2018

                • 2.8
                  Review score
                  Location

                  "Nice view of the bay and tawau town."

                  Wei

                  |

                  November 18, 2018

                • 8.4
                  Excellent
                  Breakfast

                  "Breakfast is good and delicious."

                  Nurul B.

                  |

                  December 30, 2018

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                More about Borneo Royale Hotel

                More about Borneo Royale Hotel

                6.4
                Good

                "Sunday market nearby is good for local produce."

                keith

                |

                July 9, 2018

                An overview

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                Most talked about facilities

                Housekeeping
                146 mentions
                Breakfast
                104 mentions
                Food & Dining
                28 mentions
                Swimming Pool
                25 mentions

                What they offer

                8.4
                Excellent

                "Overall, just a nice place to chill at Tawau."

                Nurul B.

                |

                December 30, 2018

                View all reviews
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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Food and dining

                Breakfast options

                Asian
                Continental
                Halal

                Restaurants on site

                CAFE@SE7EN
                Cuisine:International, Malaysian

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                Property's guest policies

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                Some helpful facts

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                Announcements

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                What guests think of this property

                Overall rating
                7.2
                Very good
                From 3752 reviews
                Provided by verified guests of
                Agoda Reviews (3070)Booking.com Reviews (682)
                Rating via Agoda7.3
                /
                10
                Cleanliness7.1
                Facilities7.1
                Location7.5
                Room comfort and quality7.3
                Service7.4
                Value for money7.5
                High score for Tawau

                Most helpful reviews for Borneo Royale Hotel

                Couple
                Stayed 3 nights in June 2019
                Superior
                Very good7.6
                Strategic location connected to the shopping mallThere is no much choice in Tawau. We were there to attend a wedding reception. The only plus point is that the hotel is connected to a shopping mall where I can get my hairdo, make up, dress etc just right before the dinner. The negative part is that even though you are hotel guest, you need to pay parking per entry for RM2 to park outside the hotel. The breakfast selection is fair given the price we have paid.
                Ceciliafrom MalaysiaReviewed July 22, 2019
                Business traveler
                Stayed 1 night in July 2019
                Superior
                Review score3.6
                Cleanliness - FailThe Room are extremely dirty
                Amyfrom MalaysiaReviewed July 23, 2019
                Business traveler
                Stayed 1 night in April 2019
                Superior
                Excellent8.0
                Quite satisfied but need to improve further Overall OK. But the cleanliness is not too good. I still found alot of hair around the carpet. View is good. Staffs are friendly. Even gave me a packet of dry prawn. But the parking is not compliment.
                Yeapfrom MalaysiaReviewed May 01, 2019
                Solo traveler
                Stayed 1 night in July 2019
                Superior
                Very good7.6
                Very goodstayed here for an event at the hotel room is not sound proof - very, very disturbing sounds from next door guests 😪 carpet had some smells water pressure is low in the morning (stayed at level 15. other level might be okay) others was okay. love the comfy bed.
                Ummufrom MalaysiaReviewed July 06, 2019
                Business traveler
                Stayed 3 nights in July 2019
                Superior
                Review score5.2
                VERY DISAPPOINTING - NOT 4 STAR @ ALL , what a shame because Tawau needs some quality HOTELSHotel food was terrible, garlic bread was rock hard, mushroom soup just bad (i tried 2 sips and pushed it away it could not be eaten), the pasties (pupa-dams) were still cold in side as not cooked properly and the spaghetti meat balls, two of the meat balls were still partly raw and the spaghetti I believe comes from a can, could not eat the food. The room was large but it lacked maintenance as aircond was faulty, shower was cold to lukewarm & most days did not have enough pressure to use the shower. The bath tub plug was broken so could not even run a bath. The carpet has burn marks from an Iron and stains all over it, walls are marked and the shower curtain mouldy. Staff are lovely and friendly and they are the only plus. The entry foyer is large, but look at the seats all worn and torn. The Cafe Bar @ front is under stocked with alcohol @ the cakes and breads ( for my 4 days) were never changed, pitty the poor person who buys them, they would be stale. Try ROOMS or LA HOTEL.
                Brianfrom MalaysiaReviewed July 05, 2019

                Reviews of Borneo Royale Hotel from real guests

                Overall rating
                7.2
                Very good
                From 3752 reviews
                Provided by verified guests of
                Agoda Reviews (3070)Booking.com Reviews (682)
                Rating via Agoda7.3
                /
                10
                Very good
                18.4% this month
                Cleanliness7.1
                Facilities7.1
                Location7.5
                Room comfort and quality7.3
                Service7.4
                Value for money7.5
                High score for Tawau
                Rating
                9+ Exceptional (181)
                8-9 Excellent (159)
                7-8 Very Good (425)
                6-7 Good (253)
                <6 Below Expectation (447)
                Time of the year
                Mar - May (371)
                Jun - Aug (369)
                Sep - Nov (382)
                Dec - Feb (343)
                All guests (3070)
                All room types
                All languages

                Show reviews that mention 

                Showing 1465 verified guest comments
                12345
                7.6
                Very good
                Cecilia from Malaysia
                Couple
                Superior
                Stayed 3 nights in June 2019

                Strategic location connected to the shopping mall”

                There is no much choice in Tawau. We were there to attend a wedding reception. The only plus point is that the hotel is connected to a shopping mall where I can get my hairdo, make up, dress etc just right before the dinner. The negative part is that even though you are hotel guest, you need to pay parking per entry for RM2 to park outside the hotel. The breakfast selection is fair given the price we have paid.

                Reviewed July 22, 2019
                3.6
                Amy from Malaysia
                Business traveler
                Superior
                Stayed 1 night in July 2019

                Cleanliness - Fail”

                The Room are extremely dirty

                Reviewed July 23, 2019
                8.0
                Excellent
                Yeap from Malaysia
                Business traveler
                Superior
                Stayed 1 night in April 2019

                Quite satisfied but need to improve further ”

                Overall OK. But the cleanliness is not too good. I still found alot of hair around the carpet. View is good. Staffs are friendly. Even gave me a packet of dry prawn. But the parking is not compliment.

                Reviewed May 01, 2019
                7.6
                Very good
                Ummu from Malaysia
                Solo traveler
                Superior
                Stayed 1 night in July 2019

                Very good”

                stayed here for an event at the hotel room is not sound proof - very, very disturbing sounds from next door guests 😪 carpet had some smells water pressure is low in the morning (stayed at level 15. other level might be okay) others was okay. love the comfy bed.

                Reviewed July 06, 2019
                5.2
                Brian from Malaysia
                Business traveler
                Superior
                Stayed 3 nights in July 2019

                VERY DISAPPOINTING - NOT 4 STAR @ ALL , what a shame because Tawau needs some quality HOTELS”

                Hotel food was terrible, garlic bread was rock hard, mushroom soup just bad (i tried 2 sips and pushed it away it could not be eaten), the pasties (pupa-dams) were still cold in side as not cooked properly and the spaghetti meat balls, two of the meat balls were still partly raw and the spaghetti I believe comes from a can, could not eat the food. The room was large but it lacked maintenance as aircond was faulty, shower was cold to lukewarm & most days did not have enough pressure to use the shower. The bath tub plug was broken so could not even run a bath. The carpet has burn marks from an Iron and stains all over it, walls are marked and the shower curtain mouldy. Staff are lovely and friendly and they are the only plus. The entry foyer is large, but look at the seats all worn and torn. The Cafe Bar @ front is under stocked with alcohol @ the cakes and breads ( for my 4 days) were never changed, pitty the poor person who buys them, they would be stale. Try ROOMS or LA HOTEL.

                Reviewed July 05, 2019
                5.2
                Brian from Malaysia
                Business traveler
                Superior
                Stayed 1 night in July 2019

                Book ROOMS or LA HOTEL this is a 2-3 STAR PROPERTY”

                Hotel food was terrible, garlic bread was rock hard, mushroom soup just bad (i tried 2 sips and pushed it away it could not be eaten), the pasties (pupa-dams) were still cold in side as not cooked properly and the spaghetti meat balls, two of the meat balls were still partly raw and the spaghetti I believe comes from a can, could not eat the food. The room was large but it lacked maintenance as aircond was faulty, shower was cold to lukewarm & most days did not have enough pressure to use the shower. The bath tub plug was broken so could not even run a bath. The carpet has burn marks from an Iron and stains all over it, walls are marked and the shower curtain mouldy. Staff are lovely and friendly and they are the only plus. The entry foyer is large, but look at the seats all worn and torn. The Cafe Bar @ front is under stocked with alcohol @ the cakes and breads ( for my 4 days) were never changed, pitty the poor person who buys them, they would be stale. Try ROOMS or LA HOTEL...

                Reviewed July 05, 2019
                9.2
                Exceptional
                Lim from Malaysia
                Couple
                Superior
                Stayed 1 night in April 2019

                Overall satisfied”

                Pros: just beside Servay hypermarket and 5th floor is cinema complex, located in between Kubota and downtown. Rooms actually not as old as we think. Room is big and bed is clean and comfortable. Inside rooms have everything, just like a three star hotel. In case u driving, can park inside the mall and go to hotel lift. It's free. Cons: bath tub too old cannot use , just become a standing area to bath. Some fungus stain in toilet but still acceptable. Didn't try breakfast, tawau has a lot nice breakfast outside, it's better to try food outside.

                Reviewed April 20, 2019
                7.6
                Very good
                Razlan from Malaysia
                Business traveler
                Superior
                Stayed 1 night in July 2019

                A nice hotel but quite a smelly room”

                Not much issue with the hotel. Only the room is quite smelly as it uses non-tile material. May be the housekeeper needs to spray the room before the guests check in

                Reviewed July 19, 2019
                7.6
                Very good
                Nurul from Malaysia
                Couple
                Superior
                Stayed 2 nights in July 2019

                Not bad”

                Everything was okay except for the floor of the room that i got was a bit dirty with the mark of the iron made it look unpleasant. maybe they can install new carpet. Overall, not bad.

                Reviewed July 16, 2019
                8.4
                Excellent
                Pattamaporn from Thailand
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in April 2019

                Excellent”

                Best location and good service

                Reviewed June 29, 2019
                2.0
                bacho from Malaysia
                Business traveler
                Superior
                Stayed 4 nights in April 2019

                Very bad services”

                Don't book this hotel, very bad service... They don't put any sign and inform customer for non smoking policy but when i was check out they charge penalty RM200 i will make complain to KPDNKK for unfairness

                Reviewed June 23, 2019
                2.0
                Haw
                Couple
                Superior
                Stayed 2 nights in June 2019

                unpleasant at all”

                1. Your receptionist didn’t insert the info to the card and i not able to use your lift. Thus, I need to go to reception and your staff, els suarf who make me quite disappointed cause he just insert the info to my card accordingly without saying anything. Hey, this staff service is terrible. 2. Didn’t provide me WiFi password at all and I check all corner of hotel and I can’t found the password. Thus, I need to get it at reception and why your guys didn’t provide at first. 3. I not able to enter my room second day as your staff didn’t key in only one day. Seriously, I wouldn’t come here again and not recommend to anyone as the service is terrible and ruins my mood a lot.

                Reviewed June 14, 2019
                7.6
                Very good
                Maureen from United Kingdom
                Group
                Superior
                Stayed 4 nights in May 2019

                We were unlucky ”

                During our 5 night stay we had torrential rain which knocked out the electricity supply for 2 days. Two of our party had mobility issues and as we were on the 14th floor with no lifts in operation, we were moved one of the nights to a considerably substandard hotel for the night. The Marco Polo was dirty and old, not a patch on our hotel. On the day the sun reappeared we decided to go to the pool, which is at a nearby apartment complex, NOT at the hotel. Two words... don't bother. The pool was filthy - now I have my own pool so I'm not talking about just a few leaves etc - you couldn't see through the water it was so cloudy, and there was hair etc in it. No chairs or sunbeds to lie on either. Otherwise, the staff were extremely helpful but don't order cocktails at the bar as for whetever reason, they take an eternity to make. It's a pity, as the hotel is lovely, but the surroundings and pool not so much! I also found that in the case of emergency, it is impossible to reach Agoda!!

                Reviewed May 27, 2019
                3.6
                Yean from Australia
                Group
                Deluxe Double or Twin Room
                Stayed 2 nights in October 2018

                Avoid this hotel if possible!”

                A very bad hotel.it is very ran down and dated, many things are broken like chairs in the lobby, the lift.. The lift has no sensor to detect if there is anyone at the door and got hitted a few times. there was no renovation or any effort to maintain this building whatsoever.. Rooms are dirty, the bedsheets dont look clean at all, so we had to ask the housekeeping to give us new sheets so we changed it all..We could see there is a lot dirt on the floor, especially under the bed so we requested the housekeeping to revaccuum the room and when he pulled out the bed, there was so many rubbish underneath.Worst part is the massage, my bf and friend went to the HOTEL massage, and guess what they got offered during their massage, "The SPECIAL massage"..lol..this is the most interesting hotel experience we've ever experienced.lol...i could tell u more stories about this hotel but there is word limit here so cant write more.

                Reviewed May 14, 2019
                6.4
                Good
                Kam from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 2 nights in May 2019

                Good”

                Happened to be trapped by a flash flood. Hotel's back up gensets were submerged and out of order. Will recommend to stay in this hotel until the back up power problem is solved. Else there will a risk of being trapped.

                Reviewed May 06, 2019
                4.4
                MOHD from Malaysia
                Family with young children
                Deluxe Double or Twin Room
                Stayed 1 night in April 2019

                Bad room 1113..”

                I book for large bed. But when I check in, they give me twin bed. I ask why they give me twin bed. They said the large bed is sold out. Seriously!!! Then why they still open booking for large bed in the first place. The room is so dirty. They not clean the toilet properly. I even found the old bath liquid and shampoo that already been used in the bathroom. I don’t like the staff that attended me. She is so rude....

                Reviewed May 03, 2019
                6.4
                Good
                Yie from Malaysia
                Solo traveler
                Superior
                Stayed 2 nights in April 2019

                Best hotel in town but quite dated”

                Pretty dated hotel even though there is no better option in town. Facilities wise, there's a well-equipped gym, a massage parlour, hot tubs & steam room inside the lockers, and as for the swimming pool - there's no in-house pool; you would have to go to the nearby apartment by requesting the coupon from the gym reception (quite a hassle for hotel guests!). There's a pretty rundown mall annexed to the hotel (nothing much to see). The hotel is in need of a total makeover as the furnishings and the room felt so 80s / 90s. That said, this is the best accommodation in Tawau AFAIK.

                Reviewed May 03, 2019
                7.6
                Very good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in June 2019

                Ideal Location”

                VAlue for Money

                Reviewed July 10, 2019
                7.6
                Very good
                joanne from Malaysia
                Business traveler
                Deluxe Double or Twin Room
                Stayed 1 night in June 2019

                Good VAlue”

                VAlue for Money

                Reviewed July 10, 2019
                5.2
                Hwee from Singapore
                Group
                Deluxe Double or Twin Room
                Stayed 1 night in March 2019

                they ignored my beds request ”

                Have booked 7 deluxe rooms for myself and friends. Have submitted the beds request way in advanced as not everyone is a couple on this trip but hotel ignored my request totally. In the end, some of my friends (non-couple) have to share sleeping on double bed. Not great.

                Reviewed April 26, 2019
                12345
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                Borneo Royale Hotel
                |Very good 7.3
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                • Very good location
                • Maliau Basin Conservation Area