Promenade Service Apartment

2 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000

Highlights

Hygiene Plus

Located in heart of Kota Kinabalu

Front desk [24-hour]

Airport transfer

410 meters to public transportation

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Restaurant

Airport transfer

Family room

Luggage storage

Tours

About us

Located in Kota Kinabalu's Central Business District, Promenade Service Apartment offers two travelers unmatched convenience. Steps from Oceanus Waterfront Mall and seaside attractions, it provides easy access to cultural and local hotspots. Promenade Service Apartment offers comfort and practicality for two. Enjoy fresh brews at the on-site coffee shop or explore the nearby Filipino Market and Gaya Street Sunday Market. Amenities include a 24-hour front desk, luggage storage, air-conditioned rooms with free Wi-Fi, and private balconies or terraces, some overlooking tranquil street views. Located near vibrant waterfront scenes and top dining spots, it's an ideal base for a Kota Kinabalu adventure. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

40 travelers have booked today.

Location 8.7
Value for money 8.4
Service 8.3
Facilities 7.7

Based on 14,996 verified reviews

Location

8.7

Value for money

8.4

Service

8.3

Facilities

7.7

Cleanliness

7.6

Room comfort and qua...

6.5

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Nearest transportation options

South Bus Terminal is within 0.41 km

Sembulan Sekretariat Train Station Sembulan Sabah Station is within 1.86 km

See map

8.7Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 174 places in walking distance!

Walkable places
Daihatsu Api-api Centre
60 m
Airworld Travel & Tours
70 m
Oceanus Waterfront Mall
200 m
Star City Mall
240 m
Star City Conference & Event Centre
250 m
Popular landmarks
Mamutik Island
480 m
Night Market
620 m
Gaya Street Sunday Market
1.1 km
Kota Kinabalu City Mosque
1.4 km
Signal Hill Observatory Platform
1.5 km
Closest landmarks
Kalamatas Resto Ba'
80 m
Tourism Malaysia
110 m
DBKK Parking
320 m
IT Point
340 m
Centre Point Sabah
360 m

Good to know

Value for money8.4
Distance to city center0 km
Location rating8.7
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport6.2 km

Rooms available at Promenade Service Apartment

Studio Twin Bed
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  • Room size: 42 m²/452 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Marina Court Duplex Penthouse
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  • Room size: 249 m²/2680 ft²
  • 4 semi double beds
  • 4 semi double beds
Enter dates to see prices
Family Room
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  • Room size: 56 m²/603 ft²
  • 2 queen beds
  • 2 queen beds
Enter dates to see prices
Standard No Window
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  • No Windows view
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Deluxe Studio
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  • Room size: 42 m²/452 ft²
  • 2 single beds
  • 2 single beds
Enter dates to see prices
Studio Queen Room
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  • Room size: 42 m²/452 ft²
  • 1 queen bed
  • 1 queen bed
Enter dates to see prices
Standard Queen Room
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  • Room size: 23 m²/248 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Family Superior Room
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  • Room size: 56 m²/603 ft²
  • Street view
  • 2 double beds
Enter dates to see prices
Budget Twin Room
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  • Room size: 13 m²/140 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Standard Twin Room
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  • Room size: 18 m²/194 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

While remaining at Promenade Service Apartment, delight in your evening or night out at Kalamatas Resto Ba' or Q Bar to get the most out of your nightlife.

Promenade Service Apartment was built in 1993.

Verified past guests that have stayed at Promenade Service Apartment had an average nightly stay of 2 nights at this property.

Promenade Service Apartment can converse in 4 languages and supports well-known languages such as English and Mandarin Chinese for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

Past visitors that stayed at Promenade Service Apartment have given this property a rating of 8.651 for its exceptional location as the major highlight for their stay.

Past families with older children that have stayed at this property have given Promenade Service Apartment an average rating of 7.6. You can search for more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past local travelers that have stayed at this property have given Promenade Service Apartment an average rating of 9.3. You can look up on more detailed customer reviews, and responses for this property down in the review section.

Promenade Service Apartment’s community is Central Business District which comprises of popular restaurants such as AACHI CURRY HOUSE, Jothy's Fish Head Curry and Banana Leaf Restaurant, and Borenos Fried Chicken (Asia City).

Shopping options in Promenade Service Apartment’s Central Business District neighborhood comprises of Centre Point Sabah, Night Market, and Imago Shopping Mall.

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.

More about Promenade Service Apartment

More about Promenade Service Apartment

Promenade Service Apartment: A Convenient Stay in the Heart of Kota Kinabalu

Promenade Service Apartment is a 2-star hotel conveniently located in the heart of Kota Kinabalu, Malaysia. With its prime location, guests can easily explore the vibrant city center and enjoy all that it has to offer. The hotel, built in 1993 and last renovated in 2019, offers modern and comfortable accommodations for both business and leisure travelers. Check-in at Promenade Service Apartment begins at 02:00 PM, allowing guests ample time to settle in and start their Kota Kinabalu adventure. The hotel features 133 well-appointed rooms, ensuring plenty of options to suit every traveler's needs. Whether you're traveling solo, as a couple, or with your family, you'll find a comfortable space to call home during your stay. Families traveling with children will appreciate the hotel's child policy. Promenade Service Apartment allows children between the ages of 0 to 0 to stay free of charge. This makes it an ideal choice for families looking for affordable and convenient accommodations in Kota Kinabalu. With spacious rooms and a welcoming atmosphere, the hotel ensures a pleasant stay for guests of all ages.

Endless Entertainment at Promenade Service Apartment

Promenade Service Apartment in Kota Kinabalu, Malaysia, offers a wide range of entertainment facilities that will keep guests entertained throughout their stay. From the moment you step into the hotel, you'll be greeted by a vibrant and lively atmosphere. The hotel boasts a state-of-the-art cinema where you can catch the latest blockbuster movies in ultimate comfort. Sit back, relax, and immerse yourself in the captivating storylines and stunning visuals on the big screen. For those who prefer a more active form of entertainment, Promenade Service Apartment has a well-equipped game room. Challenge your friends or family to a friendly game of pool or table tennis, or try your hand at the arcade games. The game room is the perfect place to unwind and have some fun after a long day of exploring the city. In addition to these exciting facilities, Promenade Service Apartment also features a karaoke room where you can showcase your singing skills. Gather your friends and belt out your favorite tunes in a private and comfortable setting. Whether you're a seasoned performer or just looking to have a good time, the karaoke room is sure to provide hours of entertainment and laughter. With its impressive range of entertainment facilities, Promenade Service Apartment guarantees a memorable and enjoyable stay for all guests.





Convenience at Your Fingertips: Promenade Service Apartment's Top-notch Facilities

At Promenade Service Apartment, we understand the importance of convenience during your stay. That's why we provide a range of top-notch facilities to ensure your comfort and ease throughout your visit. For your peace of mind, we offer safety deposit boxes where you can securely store your valuables. Whether it's important documents or precious belongings, rest assured that they will be kept safe and sound. Stay connected with our complimentary Wi-Fi in public areas, allowing you to browse the web, check emails, or connect with loved ones effortlessly. In addition, we offer free Wi-Fi in all rooms, so you can stay connected from the comfort of your own space. No need to worry about data charges or connectivity issues - simply enjoy seamless internet access throughout your stay. Our luggage storage service is also available, allowing you to store your bags before check-in or after check-out, giving you the freedom to explore the city without any burdens. Furthermore, our convenience store is conveniently located on-site, providing you with easy access to snacks, drinks, toiletries, and other essentials. Whether you need a quick bite or forgot to pack something, our convenience store has got you covered. At Promenade Service Apartment, we strive to make your stay as convenient and hassle-free as possible, so you can focus on enjoying your time in Kota Kinabalu.

Convenient Transport Facilities at Promenade Service Apartment

Promenade Service Apartment in Kota Kinabalu, Malaysia, offers a range of transport facilities to ensure a convenient and hassle-free stay for its guests. Starting with airport transfer services, the hotel provides a seamless journey from the airport to the property, allowing guests to relax and unwind right from the moment they arrive. Whether you're traveling for business or leisure, this service ensures a smooth transition to your home away from home. In addition to airport transfers, Promenade Service Apartment also offers tour services, making it easy for guests to explore the vibrant city of Kota Kinabalu. From cultural tours to wildlife adventures, the hotel's knowledgeable staff can assist in arranging memorable experiences that showcase the best of what the city has to offer. Whether you're interested in exploring the stunning beaches, visiting historical landmarks, or embarking on a thrilling jungle trek, the hotel's tour services will help you make the most of your time in Kota Kinabalu. For guests who prefer to have their own transportation, Promenade Service Apartment provides a car park and car hire services. The secure car park allows guests to conveniently park their vehicles, ensuring peace of mind throughout their stay. Additionally, the hotel's car hire services allow guests to explore the city at their own pace, giving them the freedom to discover hidden gems and embark on exciting adventures. If you prefer to leave the driving to the professionals, the hotel also offers a taxi service, making it easy to navigate the city without the hassle of finding parking or dealing with traffic. Furthermore, the hotel's ticket service can assist in booking tickets for various attractions and events, ensuring that guests have a seamless experience during their stay. Please note that car park charges may apply.

Comfort and Convenience at Promenade Service Apartment

At Promenade Service Apartment, we prioritize your comfort and convenience during your stay in Kota Kinabalu. Our well-appointed rooms are equipped with a range of modern facilities to ensure a pleasant and enjoyable experience. Step into your room and feel the cool breeze of the air conditioning, providing a refreshing escape from the tropical heat. Get ready for the day ahead with the convenience of a hair dryer, ensuring you always look your best. Unwind and relax in front of the television, offering a variety of channels for your entertainment. For your refreshment needs, each room is furnished with a mini bar and refrigerator. Enjoy a cold beverage or indulge in a tasty snack without having to leave the comfort of your room. Our mini bar is stocked with a selection of drinks and snacks, perfect for any craving. At Promenade Service Apartment, we understand the importance of a comfortable and well-equipped room. With our array of amenities, your stay with us will be nothing short of exceptional.

Indulge in Delicious Delights at Promenade Service Apartment's Dining Facilities

Promenade Service Apartment in Kota Kinabalu, Malaysia, offers an array of dining facilities that are sure to satisfy even the most discerning palates. Start your day off right with a visit to the hotel's cozy coffee shop, where you can savor a freshly brewed cup of coffee or indulge in a selection of teas. The coffee shop provides a relaxed and inviting atmosphere, perfect for catching up with friends or simply enjoying some quiet time alone. For those seeking a taste of local cuisine, Promenade Service Apartment boasts a halal restaurant that serves up a delectable menu of Malaysian delights. From flavorful curries to fragrant rice dishes, you'll find an array of mouthwatering options to choose from. The restaurant's warm and welcoming ambiance adds to the overall dining experience, making it the perfect spot for a memorable meal with loved ones. Whether you're in the mood for a quick caffeine fix or a satisfying meal, Promenade Service Apartment's dining facilities have you covered. Indulge in delicious delights and experience the flavors of Malaysia right at your doorstep.

Unveiling the Room Offerings at Promenade Service Apartment

At Promenade Service Apartment in Kota Kinabalu, guests are greeted with an impressive selection of room types, each designed to cater to a variety of needs and preferences. The Studio Twin Bed, spanning 42 square meters, features two cozy single beds, perfect for friends or family traveling together. For those seeking more space, the Family Room offers a generous 56 square meters with two plush queen beds, making it an ideal choice for families or groups. The Family Deluxe Room and Family Superior Room also boast the same spacious layout, ensuring that everyone has room to unwind after a day of exploring the vibrant city. For couples or solo travelers, the Studio Queen Room provides a comfortable 42 square meters with a queen bed, while the Deluxe Studio offers a similar layout with two single beds for added flexibility. Budget-conscious travelers will appreciate the Budget Twin Room and Budget Queen Room, both compact yet comfortable at 13 square meters. Additionally, the Standard Queen Room and Standard Twin Room provide a cozy retreat with 23 and 18 square meters respectively. For those looking for a truly unique experience, the Penthouse Apartment spans an impressive 249 square meters, accommodating up to four single beds or a combination of beds, perfect for larger gatherings. When you book your stay at Promenade Service Apartment through Agoda, you are not only securing a delightful room experience but also guaranteeing the best prices available. Agoda offers a hassle-free booking process, allowing you to select the perfect room type that fits your needs with just a few clicks. Enjoy peace of mind knowing that you’re getting exceptional value for your stay, all while immersing yourself in the beauty of Kota Kinabalu.

Explore the Vibrant Central Business District in Kota Kinabalu

Located in the heart of Kota Kinabalu, the Central Business District is a bustling hub of activity and a vibrant center for commerce, culture, and entertainment. With its modern skyscrapers, bustling streets, and a plethora of shopping, dining, and entertainment options, the CBD is a must-visit destination for both business and leisure travelers. One of the highlights of the CBD is its impressive array of shopping malls, where you can find everything from high-end fashion brands to local handicrafts. Immerse yourself in the vibrant atmosphere of the bustling markets, where you can haggle for unique souvenirs, fresh produce, and delicious street food. For those looking to experience the local culture and history, the CBD is home to several museums, art galleries, and historical landmarks. Visit the Sabah State Museum to learn about the rich heritage of the region, or explore the Atkinson Clock Tower, a historic landmark that offers panoramic views of the city. After a day of exploring, unwind at one of the CBD's many trendy cafes, bars, or restaurants, where you can indulge in a variety of cuisines and enjoy the vibrant nightlife.

Convenient Transportation from Kota Kinabalu Airport to Promenade Service Apartment

Located in the heart of Kota Kinabalu's Central Business District, Promenade Service Apartment offers a convenient and comfortable stay for travelers visiting this vibrant city. When it comes to transportation from the airport to the apartment, there are a few options to consider. The nearest airport to Promenade Service Apartment is Kota Kinabalu International Airport (BKI), which is approximately 8 kilometers away. One of the most popular and convenient ways to reach the apartment is by taxi. Taxis are readily available outside the airport terminal, and the journey to Promenade Service Apartment takes around 15 minutes, depending on traffic conditions. The taxi fare is affordable and provides a hassle-free and comfortable ride to the apartment. Another option for transportation is to book a private transfer service. This allows you to have a dedicated driver waiting for you at the airport, who will take you directly to Promenade Service Apartment. This option is particularly convenient if you have a lot of luggage or prefer a more personalized and private transportation experience. For those who prefer public transportation, there is a bus service available from the airport to the city center. From the airport, you can take the Airport Bus (Bus No. 17) to the city center, and then transfer to another bus or taxi to reach Promenade Service Apartment. While this option may take longer than a taxi or private transfer, it is a more budget-friendly choice. No matter which transportation option you choose, you can expect a smooth and convenient journey from Kota Kinabalu Airport to Promenade Service Apartment. With its prime location in the Central Business District, the apartment offers easy access to shopping malls, restaurants, and popular attractions, making it an ideal choice for both business and leisure travelers.

Explore the Vibrant Surroundings of Promenade Service Apartment

Promenade Service Apartment in Kota Kinabalu, Malaysia, offers easy access to a myriad of exciting landmarks and attractions. Immerse yourself in the rejuvenating waters of Poring Hot Springs, located nearby. Nestled amidst lush greenery, this natural hot spring is known for its therapeutic properties and is a perfect retreat for relaxation and rejuvenation. For a spiritual experience, make sure to visit the stunning Kota Kinabalu City Mosque. This magnificent mosque, with its intricate architecture and serene ambiance, is a must-see attraction. Take a leisurely stroll along its beautiful grounds and admire the reflection of the mosque in the man-made lagoon. Nature lovers will be thrilled to explore Mamutik Island, a tropical paradise just a short boat ride away from the apartment. With its crystal-clear waters, powdery white sand beaches, and vibrant coral reefs, this island is a haven for snorkeling, diving, and sunbathing. History buffs can delve into the rich heritage of Sabah at the Sabah State Museum. Discover fascinating exhibits that showcase the cultural diversity and history of the region. Don't miss the chance to visit the Signal Hill Observatory Platform, offering panoramic views of Kota Kinabalu and its surrounding islands. Shopaholics will be delighted by the bustling Filipino Market Kota Kinabalu, where you can find a wide array of local handicrafts, fresh produce, and delicious street food. Jesselton Point, a popular waterfront area, is also worth a visit, offering stunning views, waterfront dining, and access to nearby islands. Make sure to take a moment to admire the iconic Atkinson Clock Tower, a historic landmark that stands as a symbol of Kota Kinabalu's colonial past. For nature enthusiasts, a visit to Kota Kinabalu Wetland Centre is a must. Explore the mangrove forest, spot various bird species, and learn about the importance of wetland conservation. Last but not least, don't forget to snap a photo with the iconic Marlin Statue, a symbol of Kota Kinabalu's vibrant fishing industry. Whether you're seeking relaxation, adventure, or cultural exploration, Promenade Service Apartment's prime location offers endless possibilities to explore the vibrant surroundings of Kota Kinabalu.

Convenient Access to Public Transport Stations at Promenade Service Apartment

Located in the heart of Kota Kinabalu, Promenade Service Apartment offers easy access to several public transport stations, ensuring convenient travel for guests. The South Bus Terminal is just a short walk away from the hotel, making it a breeze for travelers to explore the city and its surrounding areas. Whether you're planning a day trip to the beautiful islands nearby or heading to the airport, the South Bus Terminal provides a range of bus services to cater to your transportation needs. Additionally, the North Bus Terminal is also within close proximity to the hotel. This terminal offers a variety of bus routes that connect visitors to popular attractions and destinations in Kota Kinabalu. Whether you're looking to visit the vibrant local markets, explore the stunning nature reserves, or experience the rich cultural heritage of the city, the North Bus Terminal is a convenient starting point for your adventures. With these public transport stations nearby, guests at Promenade Service Apartment can easily navigate Kota Kinabalu and make the most of their stay in this vibrant city.

A Culinary Paradise at Promenade Service Apartment

Promenade Service Apartment is located in the heart of Kota Kinabalu, surrounded by a plethora of dining options that will satisfy any food lover's cravings. Just a short walk away, you will find Guan's Kopitiam Gaya Street, a local favorite known for its aromatic coffee and traditional Malaysian breakfast dishes. For a taste of the city's famous laksa, head to Yee Fung Laksa, where you can indulge in a bowl of rich and flavorful broth topped with fresh seafood. Kedai Kopi Wan Wan is another must-visit, offering a variety of local delicacies such as nasi lemak and roti canai. If you're in the mood for some crispy fried chicken, Borenos Fried Chicken in Asia City is the place to go. For a unique dining experience, try the Hainanese-style beef noodle soup at Yii Siang Hainan Ngiu Chap. If you're craving Indian cuisine, Krishna Fish Head Curry Restaurant is a popular choice, serving mouthwatering curries and fragrant biryanis. After a satisfying meal, take a leisurely stroll along KK Waterfront and soak in the vibrant atmosphere. For those looking for international flavors, CHUBS offers a diverse menu featuring Western, Asian, and fusion dishes. And if you're craving hotpot, head to Seoul Garden HotPot Suria Sabah for a delightful dining experience. End your day with a visit to Shoney's Dining & Bar, where you can unwind with a refreshing cocktail or enjoy live music performances. With such a wide range of dining options just steps away from Promenade Service Apartment, you'll never run out of culinary adventures to embark on during your stay in Kota Kinabalu.

Shop 'til you drop!

Promenade Service Apartment is a shopaholic's dream, with a plethora of shopping landmarks just a stone's throw away. Start your retail therapy at Asia City Complex, where you can find a wide range of trendy fashion boutiques, electronic stores, and local artisan shops. For stationery lovers, Salt x Paper Stationery & Gifts is a must-visit, offering a delightful selection of unique stationery items and charming gifts. Bookworms can indulge in their passion at Iwase Books and Borneo Books II, both offering an extensive collection of books spanning various genres. If you're in the mood for some bargain hunting, head to KK Times Square, KK Plaza, or Gaya Shop Lot, where you can find an array of shops selling clothing, accessories, souvenirs, and more. For a taste of local culture, don't miss the vibrant Filipino Market Sabah, where you can browse through stalls selling traditional handicrafts, clothing, and fresh produce. After a long day of shopping, treat yourself to a relaxing session of Japanese Shiatsu & Reflexology or drop off your laundry at Mega Laundry - Kampung Air, ensuring you're ready for another day of shopping adventures!

Affordable Luxury at Promenade Service Apartment

Discover the perfect blend of comfort, convenience, and affordability at Promenade Service Apartment in Kota Kinabalu, Malaysia. With an average room price of just $20, this exceptional accommodation offers unbeatable value for money. Compared to the average price of a hotel room in Kota Kinabalu, which stands at $54, Promenade Service Apartment provides a budget-friendly option without compromising on quality or service. At Promenade Service Apartment, you can enjoy all the comforts of a luxurious hotel at a fraction of the cost. Each spacious and well-appointed room is tastefully decorated, featuring modern amenities and a cozy ambiance. Whether you are a solo traveler, a couple, or a family, there is a room type to suit your needs and preferences. From the moment you step into the lobby, you will be greeted by friendly and attentive staff who are dedicated to ensuring your stay is nothing short of exceptional. With its prime location in Kota Kinabalu, Promenade Service Apartment allows you to explore the city's vibrant attractions and cultural landmarks while providing a peaceful retreat to unwind after a day of adventure. Book your stay at Promenade Service Apartment today and experience affordable luxury in the heart of Kota Kinabalu.

Wonderful Stay at Promenade Service Apartment

Promenade Service Apartment in Kota Kinabalu, Malaysia has received rave reviews from its satisfied guests. With its spacious and clean rooms, convenient location, and friendly staff, this budget-friendly hotel is the perfect choice for families and solo travelers alike. The reception and housekeeping staff are particularly praised for their helpfulness and friendliness, ensuring a pleasant stay for all guests. The hotel's prime location also offers easy access to nearby convenience stores and delicious local food options. Whether you're traveling with children or exploring the city on your own, Promenade Service Apartment is a fantastic choice for an enjoyable and comfortable stay.

Unforgettable Stay at Promenade Service Apartment

Promenade Service Apartment in Kota Kinabalu, Malaysia has garnered a reputation for providing an unforgettable stay to its guests. With an overall rating of 7.5, it is evident that this hotel has left a positive impression on its visitors. One of the standout aspects of Promenade Service Apartment is its exceptional value for money, with a rating of 7.8. Guests have consistently praised the affordable rates combined with the high-quality service and amenities provided by the hotel. When it comes to location, Promenade Service Apartment truly shines with a remarkable rating of 8.2. Situated in the heart of Kota Kinabalu, guests have easy access to a myriad of attractions and conveniences. Whether you're looking to explore the vibrant local markets, indulge in delicious street food, or simply soak in the breathtaking views of the city, everything is just a stone's throw away from this hotel. Another aspect that sets Promenade Service Apartment apart is the commendable performance of its staff. With a rating of 7.7, the dedicated team goes above and beyond to ensure that every guest feels welcomed and well-taken care of. From the moment you step foot into the hotel until the time of your departure, you can expect nothing less than exceptional service, attentiveness, and professionalism from the staff at Promenade Service Apartment.

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Amenities and facilities

Very good7.7

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Coffee shop
  • Restaurant [halal]
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Convenience store
  • Elevator
  • Facilities for disabled guests
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Rental car
  • Shuttle service
  • Taxi service

Location

3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000

Excellent8.7

Location

Airports
  • Kota Kinabalu International Airport (BKI)
    6.2 km
  • Labuan Airport (LBU)
    118.3 km
Public transportation
  • South Bus Terminal
    410 m
  • Sembulan Sekretariat Train Station Sembulan Sabah Station
    1.9 km
Hospital or clinic
  • Klinik Lau & Choong
    630 m
Shopping
  • Gaya Street Sunday Market
    1.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    70 m

What's nearby

Popular landmarks
  • Mamutik Island
    480 m
  • Night Market
    620 m
  • Gaya Street Sunday Market
    1.1 km
  • Kota Kinabalu City Mosque
    1.4 km
  • Signal Hill Observatory Platform
    1.5 km
  • Sabah State Museum
    1.7 km
  • Manukan Island
    7.7 km
  • Sapi Island
    7.7 km
  • Tunku Abdul Rahman Marine Park
    7.8 km
  • Poring Hot Springs
    15.1 km
Nearby landmarks
  • Daihatsu Api-api Centre
    60 m
  • Airworld Travel & Tours
    70 m
  • Kalamatas Resto Ba'
    80 m
  • Tourism Malaysia
    110 m
  • Oceanus Waterfront Mall
    200 m
  • Star City Mall
    240 m
  • Star City Conference & Event Centre
    250 m
  • Weston Wetland Park
    280 m
  • Wawasan Plaza
    290 m
  • Bed
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59
  • Check-out from07:00
  • Check-in until23:59
Getting around
  • Distance from city center0 km
  • Travel time to airport (minutes)15
  • Airport transfer fee80 MYR
Extras
  • Daily Internet/Wi-Fi fee0 MYR
The property
  • Year property opened1993
  • Number of floors3
  • Room voltage240
  • Number of rooms 133
  • Most recent renovation2019
  • Non-smoking rooms/floorsno

Reviews of Promenade Service Apartment from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 8.4
  • 8.4
  • 10
  • 10
  • 10
  • 10
  • 9.6
  • 10
  • 10

Most recent

  • Location score 8.7 out of 10 and is a high score in Kota Kinabalu
    Location8.7
  • Value for money score 8.4 out of 10 and is a high score in Kota Kinabalu
    Value for money8.4
  • Service score 8.3 out of 10 and is a high score in Kota Kinabalu
    Service8.3
  • Facilities score 7.7 out of 10 and is a high score in Kota Kinabalu
    Facilities7.7
  • Cleanliness score 7.6 out of 10 and is a high score in Kota Kinabalu
    Cleanliness7.6
  • Room comfort and quality score 6.5 out of 10
    Room comfort and quality6.5
High score for Kota Kinabalu

Rating

9+ Exceptional (1,616)
8-9 Excellent (524)
7-8 Very Good (840)
6-7 Good (509)
<6 Below Expectation (1,111)

Review summary

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This hotel is a convenient choice for leisure or business travelers due to its location near Imago Mall and Philippine Market. The staff provides excellent service and the spacious rooms can accommodate couples, families, and backpackers. Dining options, convenience stores, and public transportation, including a Grab pickup point, are easily accessible. The hotel offers great value for affordable rates, making it a suitable choice for long-term stays, large groups, and families.

Occasional outside noise due to thin walls and creaky floors.

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Showing 4,600 verified guest comments
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  1. 10.0
    Exceptional
    Hirwan from Malaysia
    Family with young children
    Family Room
    Stayed 2 nights in January 2025

    “Promonade Service Apartment Review”

    *Rating:* ★★★★☆ (4/5) I recently stayed at Promonade Service Apartment for 3 day and 2 night, and had an overall pleasant experience. Here are the details: *Location:* ★★★★☆ The service apartment is conveniently located in town, close to shopping malls, restaurants. It's easily accessible and perfect for both business and leisure travelers. However, if you're looking for a more quiet area, the central location may be a bit busy. *Amenities:* ★★★★★ The apartment is fully equipped with everything I needed during my stay. The living area was spacious with a comfortable sofa, flat-screen TV, and high-speed Wi-Fi. The building also offers 24/7 security, which made me feel safe and well taken care of. *Cleanliness:* ★★★★☆ The apartment was generally clean and well-maintained. Housekeeping services were prompt and thorough. However, I did notice a bit of dust on the corners of the room, which could be improved. *Service:* ★★★★☆ The staff was friendly and helpful. Check-in and check-out were seamless. They were responsive when I had questions, and the front desk staff was always available to assist. The only downside was that response times for maintenance requests could be a little faster. *Value for Money:* ★★★★☆ Considering the amenities and location, I found the service apartment to offer good value for money. It was slightly more expensive than a regular hotel, but the added privacy, space, and convenience made it worthwhile. *Overall Experience:* I had a great stay at Promonade Service Apartment. It offers a good combination of comfort, convenience, and affordability. I would recommend this place to travelers who need a longer stay or appreciate the privacy of having a home-like environment while traveling. Would I return? Yes, I would definitely consider staying here again on my next visit.

    Reviewed February 02, 2025

    Thank you for taking the time to share your wonderful experience with us. We are glad to know that we have met your expectations. We hope to have the opportunity to serve you again in the near future

    Responded February 04, 2025
    Promenade Service Apartment
  2. 9.6
    Exceptional
    Nur from Malaysia
    Group
    Budget Twin Room
    Stayed 3 nights in June 2025

    “staycation ”

    I stayed at Promenade Service Apartments in Kota Kinabalu and found it very convenient and comfortable! The location is great – right in the city center, walking distance to malls, markets, and food spots. It's also easy to get Grab or walk around. The room was spacious and had everything I needed – aircond, TV, fridge, water heater, and even a small kitchen. It’s perfect for families or longer stays. The staff were friendly and helpful too. The place is a bit old and basic, especially the hallways and lift area, but it was clean and safe. There’s also parking if you bring a car. Overall, it’s affordable, clean, and super convenient. Not fancy, but a good place to stay if you're on a budget and want to be near everything.

    Reviewed June 19, 2025

    Thank you for your kind and detailed review. We are glad to know you enjoyed your stay. It was a pleasure having you with us, and we hope to welcome you back again on your next trip to Kota Kinabalu

    Responded June 20, 2025
    Promenade Service Apartment
  3. 10.0
    Exceptional
    mazlina from Brunei Darussalam
    Group
    Family Room
    Stayed 3 nights in December 2024

    “Recommended”

    We had a wonderful stay here! The hotel is located right in the heart of Kota Kinabalu, making it incredibly convenient with so many shops within walking distance. The reception staff were all very friendly, polite, and helpful. They did an excellent job explaining the building’s layout and access points. The check-in and check-out process was very quick and efficient. I noticed a few posts mentioning there was no lift, but I can confirm there is one. It can access the basement, though guests cannot enter the lift lobby from the basement due to a locked door. To get to the lobby, you’ll need to use the stairs, but the door inside the lobby opens to exit the basement. The parking staff were also very kind and offered great assistance. The parking is located in the basement, and while there is a charge, we received a parking discount as guests, which made it quite reasonable. The parking area is secure, so I felt comfortable leaving my car there. As for the room: We stayed in the Family Room, which was spacious, clean, and well-maintained. Only one small suggestion: It would be great if the toilet flush and shower water pressure could be upgraded for an even better experience. But aside from that, everything was perfect! A big thank you to all the staff who made our stay enjoyable. We highly recommend this hotel, and we’ll definitely be back again!

    Reviewed January 03, 2025

    Thank you for your factual and down to earth review for which we are appreciative. You positive suggestion will be looked into during our improvement program which is regularly conducted.

    Responded January 07, 2025
    Promenade Service Apartment
  4. 8.4
    Excellent
    Feeyah from Brunei Darussalam
    Family with young children
    Family Room
    Stayed 2 nights in July 2025

    “Stay for 3 days”

    I recommend this room as it is very spacious and comes with two double beds, making it comfortable for families or small groups. However, it was quite noisy on the third floor due to children running around. The sound of footsteps, likely caused by wooden flooring, could be clearly heard from 8 PM to 11 PM every night. During my 3-night stay, the running and banging sounds were consistent each night and even in the mornings. Despite the noise, I would still choose to stay here again because the location is very convenient — it’s close to shops and other amenities. I recommend choosing Block 1 for your stay. thank you

    Reviewed July 13, 2025

    Thank you for sharing your feedback. We appreciate your comments and will use them to improve the quality of our services.

    Responded July 16, 2025
    Promenade Service Apartment
  5. 8.0
    Excellent
    yee from Malaysia
    Solo traveler
    Deluxe Studio
    Stayed 2 nights in August 2025

    “amenities and cleanliness ”

    the hotel staff is super friendly, patience and kind hehe the price is quite good although the amenities is abit lacking and unclean for example the water kettle when i fill it with water the plastic from the inner side kind of erodes terhakis causing it to turn into smaller sandy ish texture of plastic which made it impossible for me to make tea with hot water.. i tried cleaning it but its still the same, while the sheet have weird stain spots albeit small and not alot hehe anyway that's it basically its a good place to stay if youre on a budget or alone or just dont really care as long as you guys can sleep just tht i find the amenities abit lacking and just abit unclean gitu hehe

    Reviewed August 18, 2025

    Thank you. We appreciate your detailed feedback and have noted your comments in our future improvement program.

    Responded August 20, 2025
    Promenade Service Apartment
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