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Entrance, Promenade Service Apartment in Kota Kinabalu
Studio Twin Bed - Room plan, Promenade Service Apartment in Kota Kinabalu
Entrance, Promenade Service Apartment in Kota Kinabalu
Lobby, Promenade Service Apartment in Kota Kinabalu
Lobby, Promenade Service Apartment in Kota Kinabalu
Bathroom, Promenade Service Apartment in Kota Kinabalu
Bathroom, Promenade Service Apartment in Kota Kinabalu

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7.6

Very good

11,930 reviews

11,930 reviews

Housekeeping135
Shops59
Children's activities39
See map
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Daihatsu Api-api Centre
60 m
Airworld Travel & Tours
70 m
Oceanus Waterfront Mall
200 m
Star City Mall
240 m
Weston Wetland Park
280 m
Popular landmarks
Mamutik Island
480 m
Night Market
620 m
Gaya Street Sunday Market
1.1 km
Kota Kinabalu City Mosque
1.4 km
Signal Hill Observatory Platform
1.5 km
Closest landmarks
Tourism Malaysia
110 m
DBKK Parking
320 m
IT Point
340 m
Times Books & Magazines
380 m
Vals Bundle Shop
380 m

Promenade Service Apartment

3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Central Business District, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sapi Island.

Highlights

Hygiene Plus

Located in heart of Kota Kinabalu

Front desk [24-hour]

Airport transfer

410 meters to public transportation

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Shops

Coffee shop

This property is in high demand!

12 travelers have booked today.

Value for money7.7
Distance to city center0 km
Location rating8.2
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport6.2 km

Rooms available at Promenade Service Apartment

Family Room
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices
Penthouse Apartment
...
  • Room size: 111 m²/1195 ft²
  • 3 bathrooms
  • 2 single beds & 1 queen bed...
Enter dates to see prices
Studio Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Studio Queen Room
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Deluxe Studio
...
  • Room size: 42 m²/452 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard Twin Room
...
  • Room size: 18 m²/194 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Standard Queen Room
...
  • Room size: 23 m²/248 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Budget Twin Room
...
  • Room size: 13 m²/140 ft²
  • No Windows view
  • 2 single beds
Enter dates to see prices
Family Superior Room
...
  • Room size: 56 m²/603 ft²
  • Street view
  • 2 queen beds
Enter dates to see prices
Family Deluxe Room
...
  • Room size: 56 m²/603 ft²
  • Balcony/terrace
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What bars are in close proximty of Promenade Service Apartment?

While lodging at Promenade Service Apartment, delight in your evening or night out at Q Bar to get the most out of your nightlife.

When was Promenade Service Apartment built?

Promenade Service Apartment was built in 1993.

How long do travelers normally stay at Promenade Service Apartment?

Verified past guests that have stayed at Promenade Service Apartment had an average nightly stay of 2 nights at this property.

In which languages can Promenade Service Apartment's employees communicate?

Promenade Service Apartment can converse in 4 languages and supports well-known languages such as English and Mandarin Chinese for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

What do visitors like most about Promenade Service Apartment?

Past visitors that stayed at Promenade Service Apartment have given this property a rating of 8.174 for its exceptional location as the major highlight for their stay.

What is the average rating that verified Families with older children have given to Promenade Service Apartment?

Past families with older children that have stayed at this property have given Promenade Service Apartment an average rating of 7.3. You can search for more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about Promenade Service Apartment?

Past local travelers that have stayed at this property have given Promenade Service Apartment an average rating of 8.7. You can look up on more detailed customer reviews, and responses for this property down in the review section.

What restaurants are nearby Promenade Service Apartment?

Promenade Service Apartment’s community is Central Business District which comprises of popular restaurants such as Singapore Chicken Rice, Laundroluxe, and Teppan Table.

What popular shopping places are nearby Promenade Service Apartment?

Shopping options in Promenade Service Apartment’s Central Business District neighborhood comprises of Gaya Street Sunday Market, Suria Sabah Shopping Mall, and Centre Point Sabah.

What time is check-in and check-out at Promenade Service Apartment?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.

See map

Explore the neighborhood

What people love about Promenade Service Apartment

  • 9.6

    Exceptional
    Cleanliness

    "Strategic location, clean n affordable"

    MOHD

    |

    July 22, 2023

  • 7.6

    Very good
    Cleanliness

    "Clean and comportable place"

    azaman

    |

    May 29, 2023

  • 10

    Exceptional
    Location

    "Nice place and location"

    mohd

    |

    July 20, 2023

Property ranking|Compared to 2,024 Kota Kinabalu properties
See all rankings
Cheapest price score
Room comfort score
6.6/10
Room size
36 sqm.
Couples review score
7.7/10
Better than
98
%
of Kota Kinabalu properties
Better than
94
%
of Kota Kinabalu properties
Bigger than
93
%
of Kota Kinabalu properties
Better than
84
%
of Kota Kinabalu properties
Overall rating:

7.6

Very good
11,930 reviews
Cleanliness
6.7
Facilities
6.8
Location
8.2
Read all reviews >
What travelers say they love:
Very spacious and comfortable family room for a large family...
Syukrie from Malaysia
Family with older children
More about Promenade Service Apartment

More about Promenade Service Apartment

Promenade Service Apartment

Promenade Service Apartment is the perfect choice for travelers who want to take in the sights and sounds of Kota Kinabalu. Experience an urban escape in Kota Kinabalu with a stay at Promenade Service Apartment, with its exceptional location right in the city center.
Promenade Service Apartment offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the serviced apartment make it easy to plan your day trips, sightseeing, and more around Kota Kinabalu. If you plan to arrive by car, you'll appreciate the serviced apartment's available parking, right on-site.
The serviced apartment provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
Each guestroom at Promenade Service Apartment is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Promenade Service Apartment include special design features like a balcony or terrace. In-room entertainment such as television, is provided for guests in select rooms.
The serviced apartment also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the serviced apartment provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. Promenade Service Apartment caters to its guests varied dietary restrictions with cuisine types such as halal available.
Promenade Service Apartment offers wonderful recreational facilities for guests to enjoy. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 98% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 93% of other accommodations in Kota Kinabalu.

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Amenities and facilities

Good
Facilities

6.8

Most talked about facilities

Housekeeping

226 mentions

Internet

48 mentions

Food & Dining

38 mentions

Car Park

19 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Coffee shop
  • Restaurant [halal]
Services and conveniences
  • Air conditioning in public area
  • Convenience store
  • Elevator
  • Facilities for disabled guests
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Rental car
  • Shuttle service
  • Taxi service

Location

3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000
Excellent
Location

8.2

Airports
  • Kota Kinabalu International Airport (BKI)
    6.2 km
  • Labuan Airport (LBU)
    118.3 km
Public transportation
  • South Bus Terminal
    410 m
  • Tanjung Aru Railway Station
    3.5 km
Hospital or clinic
  • Klinik Lau & Choong
    630 m
Shopping
  • Gaya Street Sunday Market
    1.1 km
Convenience store
  • On-site
Cash withdrawal
  • ATM
    70 m

What's nearby

Popular landmarks
  • Mamutik Island
    480 m
  • Night Market
    620 m
  • Gaya Street Sunday Market
    1.1 km
  • Kota Kinabalu City Mosque
    1.4 km
  • Signal Hill Observatory Platform
    1.5 km
  • Sabah State Museum
    1.7 km
  • Manukan Island
    7.7 km
  • Tunku Abdul Rahman Marine Park
    7.7 km
  • Sapi Island
    7.7 km
  • Poring Hot Springs
    15.1 km
Nearby landmarks
  • Daihatsu Api-api Centre
    60 m
  • Airworld Travel & Tours
    70 m
  • Tourism Malaysia
    110 m
  • Oceanus Waterfront Mall
    200 m
  • Star City Mall
    240 m
  • Weston Wetland Park
    280 m
  • Wawasan Plaza
    290 m
  • Bed
    300 m
  • DBKK Parking
    320 m
  • IT Point
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:59
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until23:59
Getting around
  • Airport transfer fee80 MYR
  • Distance from city center0 km
  • Travel time to airport (minutes)15
Extras
  • Daily Internet/Wi-Fi fee0 MYR
The property
  • Non-smoking rooms/floorsno
  • Number of floors3
  • Number of rooms 133
  • Room voltage240
  • Year property opened1993
  • Most recent renovation2019

Reviews of Promenade Service Apartment from real guests

Provided by verified guests of Agoda
7.4
Cleanliness6.7
Facilities6.8
Location8.2
Room comfort and quality6.6
Service7.6
Value for money7.7
High score for Kota Kinabalu
Rating
9+ Exceptional (570)
8-9 Excellent (385)
7-8 Very Good (711)
6-7 Good (497)
<6 Below Expectation (1,091)
Time of the year
Mar - May (792)
Jun - Aug (732)
Sep - Nov (809)
Dec - Feb (921)

Show reviews that mention 

Showing 3,254 verified guest comments
12345
10.0
Exceptional
ShEir from Malaysia
Family with young children
Studio Queen Room
Stayed 1 night in August 2022

Very Recommended ”

I am pleasure to staying here.. its very comfy, clean, many facilities provided such as parking, strategic place in the city center. there is a small kitchen available, tv n wifi..best staff service. Thank you

Reviewed August 03, 2022

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Thank you for giving us a satisfactory rating and would appreciate if you could recommend your friends to stay with us.

Responded August 08, 2022
Promenade Service Apartment
10.0
Exceptional
Alvia from Malaysia
Couple
Studio Twin Bed
Stayed 8 nights in January 2020

Overall its very good”

We stayed for 1 week. Everything is good and complete. But do no expect like its a 5 star hotel as there is no room service,. But the cooking facility is there. Perhaps they can provide dish wash as well next time. Also it will be better if we could put a door sign do not disturb so that we can have a good sleep until afternoon and not borthered by the room cleaning service. Very recommended for budget stay and if you are not too picky about the room size. I like this room.

Reviewed March 05, 2020

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Thank you for your constructive feedback. We have taken note of the issues raised for improvement. Looking forward to having you back as our guest soon

Responded March 06, 2020
Promenade Service Apartment
10.0
Exceptional
Nicholas from Malaysia
Couple
Studio Twin Bed
Stayed 3 nights in October 2022

Great Place To stay”

Friendly staff,Easy access to town cos it is at city centre.A lot hawker stall easy to find food.But the most important is worth for money 😜 Big space room

Reviewed November 26, 2022

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Glad to have your positive feedback.We hope to see you again.

Responded December 07, 2022
Promenade Service Apartment
10.0
Exceptional
Winson from Malaysia
Family with young children
Studio Twin Bed
Stayed 5 nights in August 2022

Location and Price”

This service suite apartment is good for traveller in a group or family. Located opposite to Promenade Hotel and Centre Point. Easy to find foods and laundry bar.

Reviewed December 05, 2022

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Thank you for your comments. Looking forward to serving you again in future.

Responded December 09, 2022
Promenade Service Apartment
10.0
Exceptional
Billy from Malaysia
Couple
Studio Twin Bed
Stayed 3 nights in November 2021

Room condition”

Everything is in good condition and really clean. Worth to stay, and for those with family, are suggested to take studio twin room in order to have kitchenette. And free parking for residence who stay there.

Reviewed May 03, 2022

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We are glad to know that you have had a pleasant stay. Looking forward to your continued patronage.

Responded May 06, 2022
Promenade Service Apartment
10.0
Exceptional
Domynn from Malaysia
Family with young children
Studio Twin Bed
Stayed 1 night in November 2021

Great place and very near to shopping malls. ”

I would recommend to people who travel with families and friends.

Reviewed January 11, 2023

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We appreciate your positive feedback about our hotel and looking forward to your continued patronage with us

Responded January 16, 2023
Promenade Service Apartment
10.0
Exceptional
Ghilorine from Malaysia
Couple
Deluxe Studio
Stayed 4 nights in September 2020

Highly recommend! ”

Friendly and very attentive receptionists. With bright smiles as I entered the hotel lobby. I came 3 hours earlier than check in time and the assigned room was not ready. They tried their best to entertain my request and I received a call an hour later. Room and bathroom was huge with soap, shampoo and tissue paper. Fan, aircond, refrigerator, sofa and a mini kitchen is available in the room. Don't worry about your safety as there will always be a security guard at the entrance, day and night. Quite cheap for an appartment. Highly recommended and will surely come back. Kudos! Thank you! Love, Dean & Gee Room2417 (19-27 Sept)

Reviewed September 24, 2020

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Thank you for taking the time to share your experience with us. Appreciate your positive rating and we look forward to welcoming you back.

Responded September 30, 2020
Promenade Service Apartment
10.0
Exceptional
Mohd from Malaysia
Family with young children
Family Room
Stayed 3 nights in November 2022

Friendly”

Very nice customer service and room very big for family and clean

Reviewed January 04, 2023

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Glad to have your valuable feedback and we look forward to your continued patronage.

Responded January 05, 2023
Promenade Service Apartment
10.0
Exceptional
FAISAL from Malaysia
Couple
Queen Studio
Stayed 2 nights in January 2023

Value for money”

The location is walking distance to Pasar Filipin, shopping complex and etc.The facility is complete

Reviewed February 04, 2023

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Thank you for your valuable feedback.We look forward to welcoming you back again.

Responded February 13, 2023
Promenade Service Apartment
10.0
Exceptional
Syahmie from Malaysia
Family with young children
Family Room
Stayed 2 nights in February 2020

Good services and excellent to stay”

Good services as staff served very well. Strategic location because there was a lot of convenient store. The room also was big for family room and comfortable to stay. But, only the aircond for the room need to improve by doing maintenance services because takes time to feel cool.

Reviewed February 24, 2020

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Thank you for your feedback which we have taken note for improvement. Looking forward to welcoming you back with improved facilities.

Responded February 26, 2020
Promenade Service Apartment
10.0
Exceptional
Farihana from Malaysia
Group
Studio Twin Bed
Stayed 3 nights in January 2023

Exceptional”

Very Recommended. A safe property with a security guard located at every block.

Reviewed January 30, 2023

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Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 04, 2023
Promenade Service Apartment
10.0
Exceptional
Farihana from Malaysia
Group
Studio Twin Bed
Stayed 3 nights in January 2023

Exceptional”

Very Recommended. A safe property with a security guard located at every block.

Reviewed January 30, 2023

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Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 04, 2023
Promenade Service Apartment
10.0
Exceptional
Farihana from Malaysia
Group
Standard Queen Room
Stayed 3 nights in January 2023

Exceptional”

Very Recommended. A safe property with a security guard located at every block.

Reviewed January 30, 2023

See room deals

Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 04, 2023
Promenade Service Apartment
10.0
Exceptional
Farihana from Malaysia
Group
Studio Twin Bed
Stayed 3 nights in January 2023

Exceptional”

Very Recommended. A safe property with a security guard located at every block.

Reviewed January 30, 2023

See room deals

Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 04, 2023
Promenade Service Apartment
10.0
Exceptional
Farihana from Malaysia
Group
Standard Twin Room
Stayed 3 nights in January 2023

Exceptional”

Very Recommended. A safe property with a security guard located at every block.

Reviewed January 30, 2023

See room deals

Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 04, 2023
Promenade Service Apartment
10.0
Exceptional
Azizi from Malaysia
Solo traveler
Deluxe Studio
Stayed 1 night in February 2023

Exceptional”

Its center of city and also comfortable.

Reviewed February 04, 2023

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Thank you for taking the time to give your review. We hope to have the opportunity to serve you again.

Responded February 13, 2023
Promenade Service Apartment
10.0
Exceptional
Patricia from Malaysia
Solo traveler
Check-in Twin Without Window
Stayed 2 nights in May 2022

Best place to stay in town!”

I’m a regular customer whom never been dissatisfied with the service this apartment service has to offer. Keep it up Promenade Service Apartment! 👍🏻

Reviewed May 25, 2022

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Thank you so much for your kind review. We look forward to seeing you again soon

Responded June 03, 2022
Promenade Service Apartment
10.0
Exceptional
Patricia from Malaysia
Couple
Studio Twin Bed
Stayed 3 nights in December 2019

GOOD PLACE TO STAY FOR A LONG STAY AT KK”

Really love the design of the room that i stayed in. With the pantry provided, makes it easy for me to cook and wash the dishes. The only inconvenience thing is that i need to go to laundry to wash my clothes. But don’t worry because the coin/service laundry is just nearby. It will be better if washing machine and dryer is provided in the apartment 😁. Oh yes also the lift, guess it needs to be upgraded into a bigger one (if possible).

Reviewed January 07, 2020

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Thank you for your positive feedback. Looking forward to welcoming you back soon.

Responded January 09, 2020
Promenade Service Apartment
10.0
Exceptional
Melissa from Malaysia
Couple
Studio Queen Room
Stayed 4 nights in December 2020

Exceptional”

Friendly and professional reception love his attitute and how he handle check in thank you for letting us check in early as 10am wifi signal is strong security is good every in n out have to scan temperature. Room is clean kitch

Reviewed December 17, 2020

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Thank you for your positive comments. Glad to know that you have had a satisfying stay with us, Looking forward to your continued patronage.

Responded December 21, 2020
Promenade Service Apartment
10.0
Exceptional
AHMAD from Malaysia
Group
Budget Queen Room
Stayed 3 nights in November 2022

best price to stay”

clean,good location

Reviewed November 09, 2022

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Glad to have your positive feed back and we hope to see you again.

Responded November 14, 2022
Promenade Service Apartment
12345
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