17 Feb 2019
Sunday
18 Feb 2019
Monday
2 adults
1 room
Promenade Service Apartment
3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000
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Studio Room with Kitchenette - Bedroom
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See all 31 photos
Guest reviews
6.8
Good
/10
(3767 reviews)See what guests said
9.6
Exceptional"I love the SPACIOUS studio apartment!"
Ismail
-
December 1, 2018
Property highlights
410 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Kota Kinabalu
This property is in high demand!Booked 30 times since yesterday | 15 travelers are looking at this property right now
Very good
Location
7.9
See map
Very good location - Inside city center
Popular neighborhood
Nearby
Popular
| Value for money | 7.3 |
| Distance to city center | 0 km |
| Location rating | 7.9 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 4.2 km |
Select your room
Room photos and details
Family Room
...
- Room size: 56 m²/603 ft²
- City view
- 2 queen beds
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Room photos and details
Studio Room with Kitchenette
...
- Room size: 42 m²/452 ft²
- City view
- 2 single beds or 1 double b...
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Room Deluxe
...
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Suite Studio Shared Bed
...
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Family Suite Shared Bed
...
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Suite Standard
...
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Suite Studio
...
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studio standard
...
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Room photos and details
Family Suite
...
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Have a question for Promenade Service Apartment?
What people love about the property
- 8.0Very good
"The apartment is clean, spacious, has all the basic facilities like electric kettle , tea making set & fridge, and at good location."
chong
|
December 14, 2018
- 8.4Excellent
"Well room is big and value for money."
Siti A.
|
December 11, 2018
- 8.4Excellent
"The room is spacious"
Ahmad
|
January 3, 2019
Compare to other recommended properties
 Promenade Service Apartment |  | Best value!  |  | |
| Guest rating | Good 3767 reviews 6.8 Location 7.9 | Very good 477 reviews 7.2 Location 8.1 | Very good 673 reviews 7.7 Location 8.7 | Very good 1585 reviews 7.1 Location 7.2 |
| Neighborhood | Central Business District | Central Business District | Central Business District | Central Business District |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
8.0
Very good"Easy access to Filipino market and other attraction."
Mohammad H.
|
December 20, 2018
An overview
A perfect choice for budget travelers and backpackers, the renovated apartments of Promenade Service Apartment are within easy access to business, shopping, and entertainment districts. All the comfortable units feature basic amenities such as a mini bar, tea/coffee-making facilities, and complimentary drinking water for a luxurious stay. The property provides 24-hour security, housekeeping, laundry services, and parking service. With its strategic location and great service, Promenade Service Apartment is one of the most selected properties amongst travelers.
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What they offer
7.6
Very good"Great location, valuable for high recommended for family and..."
ZAINANI
|
January 9, 2019
Languages spoken
- English
- Indonesian
- Chinese [Mandarin]
- Malay
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Ticket services
- Tours
Dining, drinking, and snacking
- Coffee shop
- Restaurant [halal]
- kitchen
- Restaurants
Services and conveniences
- Cash withdrawal
- Dry cleaning
- Shops
- Concierge
- Laundromat
- Smoke-free property
- Convenience store
- Laundry service
- Smoking area
- Currency exchange
- Luggage storage
- Daily housekeeping
- Safety deposit boxes
For the kids
- Family room
Access
- Check-in [24-hour]
- Front desk [24-hour]
- Security [24-hour]
- Elevator
- Pets allowed
- Wheelchair accessible
Getting around
- Airport transfer
- Car park [nearby]
- Shuttle service
- Car park [charges apply]
- Rental car
- Taxi service
Available in all rooms
- Air conditioning
- Hair dryer
- Sofa
- Closet
- Ironing facilities
- Telephone
- Clothes rack
- Linens
- Toiletries
- Coffee/tea maker
- Non-smoking
- Towels
- Desk
- Private entrance
- Wake-up service
- Fan
- Satellite/cable channels
- Wi-Fi [charges apply]
- Free bottled water
- Seating area
- Free instant coffee
- Shower
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Nearest essentials
Airports
Kota Kinabalu International Airport (BKI)
4.2 km
Labuan Airport (LBU)
118.0 km
Public transportation
South Bus Terminal
410 m
North Bus Terminal
6.8 km
Hospital or clinic
Queen Elizabeth Hospital
2.1 km
Shopping
Suria Sabah
1.5 km
Convenience store
On-site
Cash withdrawal
ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby
Popular landmarks
- Night Market - 610 m
- Gaya Street Sunday Market - 1.11 km
- Atkinson Clock Tower - 1.11 km
- Kota Kinabalu City Mosque - 1.37 km
- Sabah State Museum - 1.66 km
- Tanjung Aru Beach - 4.07 km
- Manukan Island - 7.06 km
- Tunku Abdul Rahman Marine Park - 7.82 km
- Mari Mari Cultural Village - 14.69 km
Nearby landmarks
- Daihatsu Api-api Centre - 60 m
- Warisan Square - 120 m
- Star City Mall - 240 m
- Kota Kinabalu City Waterfront - 250 m
- Wawasan Plaza - 290 m
- Vals Bundle Shop - 380 m
- Asia City Complex - 380 m
- Centre Point Sabah - 400 m
- Borneo Trading Post - 430 m
- The Waterfront - 460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
| Guest's age | Extra bed |
|---|---|
Infant 0-3 year(s) | Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property. |
Children 4-12 year(s) | Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. |
Guests 13 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 12:00 PM
Getting around
Airport transfer fee: 70.00 MYR
Distance from city center: 0 km
Travel time to airport (minutes): 15
The property
Non-smoking rooms/floors: No
Number of floors: 3
Number of rooms : 113
Room voltage: 240
Year property opened: 1993
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Real reviews from real guests
Agoda Reviews (3767)Booking.com Reviews (1574)
6.8
/
10
Provided by verified guests of 
All languages
All guests (3767)
All room types
Showing 2301 verified guest comments
12345
8.0
Excellent
MD from Malaysia
Couple
Studio Room with Kitchenette
Stayed 5 nights in January 2019
Good location value for money”
Good location eazy to excess to town and airport. The counter girl is very helpfull. We stayed at block 5 room 5321. Large room large bed. The room have kitchen that we can cook your own food. You can buy anything you need as mart and sundry shop and restaurent are around the hotel. The hotel need renovation as its too old. We will come back to this hotel if we were in Kota Kinabalu.
Reviewed February 06, 2019
We are in the midst of upgrading all our rooms and we shall look forward to welcoming you back again.
Responded February 08, 2019
Promenade Service Apartment
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10.0
Exceptional
Md from Malaysia
Couple
Studio Room with Kitchenette
Stayed 2 nights in February 2019
ok”
ok
Reviewed February 15, 2019
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8.0
Excellent
Kung from Malaysia
Family with young children
Family Room
Stayed 3 nights in January 2019
Good ONLY IF you're given a renovated room!”
Long story short, these apartment blocks are very dated and old. It took us a while to know where we were and how the blocks are laid out. The foyer area is very dark and gave me the creep when I just got there with kids. We were first given an old family room filled with a foul stench, probably from the pipes in the bathroom and it didn't go away after a night with windows all opened. We asked to change to another room which had recently been renovated, so no complaints after that.
On the bright side, the apartment is surrounded by restaurants, bars, telco outlets, convenience stores and dobis. It's walking distances to malls and flea markets
Reviewed January 20, 2019
Thank you for your valuable feedback. We shall ensure you are greeted with our better service during your future visit..
Responded January 22, 2019
Promenade Service Apartment
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6.0
FOZIAH from Malaysia
Family with teens
Family Room
Stayed 2 nights in September 2018
Great Location (city centre), ”
It's just a normal apartment.
Reviewed February 16, 2019
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8.0
Excellent
Mohammad from Malaysia
Group
Studio Room with Kitchenette
Stayed 2 nights in December 2018
Worth the price”
At first it might look scary on the outside of the hotel but the room is clean and need. Easy access to Filipino market and other attraction. If you choose a room with kitchenette make sure it was functional.
Reviewed December 20, 2018
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8.0
Excellent
chong from Malaysia
Group
Studio Room with Kitchenette
Stayed 2 nights in December 2018
Great for couples or family on tight budget”
The apartment is clean, spacious, has all the basic facilities like electric kettle , tea making set & fridge, and at good location. Only regret was the room 3409 in Block 4 assigned to me had horrible smell as a result of smoking. We had to open the window & main door to air the room. There was a warning note about the fine of Rm200 for smoking in the room. It was not strictly adhered to by the management. The beds were soft.
Reviewed December 14, 2018
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8.4
Excellent
Siti from Malaysia
Family with teens
Family Room
Stayed 1 night in November 2018
50 50 ”
Well room is big and value for money. Lift is problem and so slow and i need to go upstairs using stairs. Toilet doesn't have any like air fan and make your toilet warm every time someone using toilet.
Reviewed December 11, 2018
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9.6
Exceptional
Ismail from Malaysia
Business traveler
Studio Room with Kitchenette
Stayed 3 nights in November 2018
GOOD VALUE FOR MONEY”
1. I love the SPACIOUS studio apartment!
2. Location in smack in the middle of the "happening" area of KK
3. Very good deal = definitely VALUE-FOR-MONEY
4. I will definitely stay here again on my next visit.
Reviewed December 01, 2018
1 traveler found this review helpful. Did you?|
3.6
Chinmay
Couple
Studio Room with Kitchenette
Stayed 2 nights in December 2018
Terrible service with aged, badly maintained rooms and zero customer service”
Cons
- Don't count on the amenities listed, as the actual room we were assigned, differed hugely.
- Studio without kitchenette was allotted to us, even though we booked with kitchenette. Separate MYR 50 deposit was required for portable Induction cooktop.
- We had to make multiple trips, up and down to clear out the room allocation issues.
- The room was hard to find, as there are multiple staircases. You need to use the respective block’s lift from ground floor instead.
- WiFi conked off in the middle of the night. It was stuck at "Obtaining IP address", throwing "IP Configuration Failure".
- Telephone line also went down at the same time, so we couldn't call reception either.
- Both WiFi and telephone could not be fixed until we checked out
Pros
- Parking is provided at nominal charges for hotel guests, in an otherwise costly parking locality.
- Lots of local eateries nearby. It’s close to waterfront and many malls as well. You’re spoilt for choices here!
Reviewed February 02, 2019
We are sorry for the inconvenience endured.
Our Departments involved treasured your feedback; and we must continue to improve our service based on your valuable feedback.
We look forward to welcoming you back with the hope to reciprocate you.
Responded February 08, 2019
Promenade Service Apartment
1 traveler found this review helpful. Did you?|
4.0
Shahrizal from Malaysia
Family with young children
Studio Room with Kitchenette
Stayed 3 nights in January 2019
Bad service”
Never inform us that there are no electric supply on the last day we stay... and staff we not resppnsible for the condition... check out at 11 pm and need to find other hotel... dont no wheter refund can be made... hope will get back...
Reviewed January 26, 2019
We are sorry that you had a bad experience for the power cut and your feedback will serve to improve our expected service.
Responded January 29, 2019
Promenade Service Apartment
Did you find this review helpful?|
3.2
Ajiji from Malaysia
Family with teens
Family Room
Stayed 5 nights in January 2019
Big room but old ... ”
I travel with adult children.. The room quite big.. but lack maintenance..
The pave way to the room dirty & very dark with dim light...
Everytime need to nego with Frontline desk to clean Room as mostly they will do it when they are free...😱
Reviewed January 24, 2019
Thank you for your feedback. For information we are in the midst of upgrading the facilities. We look forward to welcoming you back with our upgraded room and improved services.
Responded January 28, 2019
Promenade Service Apartment
Did you find this review helpful?|
6.4
Good
Dr from Malaysia
Family with young children
Family Room
Stayed 1 night in February 2019
Just ok”
Ok for group traveller. Good location- easy to find food outlet and attractive place.
Reviewed February 11, 2019
Thank you for your comments. Looking forward to welcoming you back soon.
Responded February 12, 2019
Promenade Service Apartment
Did you find this review helpful?|
9.6
Exceptional
Nur from Malaysia
Couple
Studio Room with Kitchenette
Stayed 3 nights in September 2018
Value for money”
Good location and comfort. I like to stay here because i can cook fresh seafood from market.😍
Reviewed February 10, 2019
Thank you for your comments. Looking forward to welcoming you back soon.
Responded February 12, 2019
Promenade Service Apartment
Did you find this review helpful?|
9.6
Exceptional
Taufikur from Malaysia
Family with young children
Family Room
Stayed 1 night in February 2019
Exceptional”
I booked family room with 4 bedroom. I would say one of my favourites place to stay. Parking lot provided with rm2 per entry, shop/restaurants/etc near the apartment. Recommended place.
Reviewed February 08, 2019
Thank you for your positive comments. Looking forward to welcoming you back soon.
Responded February 12, 2019
Promenade Service Apartment
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8.4
Excellent
Muhd from Brunei Darussalam
Solo traveler
Studio Room with Kitchenette
Stayed 1 night in October 2018
Very good location”
Hotel is located in the centre of the city and near by a lot of restaurants, food stalls and shopping centre. Just walk for 5 or 10 min we can get through to centre point, Imago, hard rock cafe and alots.
Reviewed October 19, 2018
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8.8
Excellent
MD from Malaysia
Couple
Studio Room with Kitchenette
Stayed 3 nights in October 2018
Good location. Value for money”
Stayed at room 3225. Room is clean no carpet and very big. King bed and comfortable. Hotel good location all are walking distance. Surrounded with mart and restaurent for food.
The kitchen is under renovation and we were not able to cook anything with the kitchenett. Lucky we brought rice cooker. The kitchenet is not the same as shown in agoda. The frige need to change is already too old.
The bathroom is big with strong hot water pressure but flooded when taking shower.
The hotel is old need major renovation.
Grab car is easy to find.
We will come back to this hotel due to good location.
Reviewed October 16, 2018
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8.0
Excellent
Dixie from Malaysia
Business traveler
Studio Room with Kitchenette
Stayed 1 night in September 2018
Good value and location”
This is a repeat stay here. Reasons for me to come back is because of its convenient central location, free ample parking, close to eateries, shops, mall, etc, and the facilities in the room which is the kitchenette.
Reviewed October 04, 2018
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4.0
Izyan from Malaysia
Group
Studio Room with Kitchenette
Stayed 1 night in February 2019
Dirty room... smells bad.... wont bring my family there”
for solo traveller and doesnt care about the comfortness well still recommendable.
Reviewed February 08, 2019
Thank you for your feedback. We are in the midst of upgrading our facilities and amenities. We hope to welcome you back to our upgraded rooms soon.
Responded February 12, 2019
Promenade Service Apartment
Did you find this review helpful?|
10.0
Exceptional
loh from Malaysia
Solo traveler
Studio Room with Kitchenette
Stayed 2 nights in January 2019
IGNORE MY REQUEST”
MY SPECIAL REQUEST ARE ROOM WITH BATHTUB BUT WHEN CHECK IN NOT AVAILABLE.
Reviewed January 22, 2019
Thank you for your feedback. Sorry for overlooking on your request. We shall ensure your future request will be met during your next visit.
Responded January 28, 2019
Promenade Service Apartment
Did you find this review helpful?|
9.6
Exceptional
Norshafira from Malaysia
Couple
Studio Room with Kitchenette
Stayed 2 nights in January 2019
the best room ever”
recommended. cheap. strategic location
Reviewed January 22, 2019
Thank you for your kind comments. Looking forward to welcoming you back again.
Responded January 28, 2019
Promenade Service Apartment
Did you find this review helpful?|
12345
Check in. Step out.
Experiences on Agoda. Because your room is just the beginning.
- Very good location
- Night Market
- South Bus Terminal is within 0.41 km
