Promenade Service Apartment
Studio Room - Bed Promenade Service Apartment
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6.9
Good
20.4% this month
/10
(4389 reviews)See what guests said
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7.9
Very good
Location rating score
Very good location - Inside city center
Popular neighborhood
  • Daihatsu Api-api Centre60 m
  • Airworld Travel & Tours70 m
  • Tourism Malaysia110 m
  • Warisan Square120 m
  • Star City Mall240 m
  • Kota Kinabalu City Waterfront250 m
  • Wawasan Plaza290 m
  • Bed300 m
  • IT Point340 m
  • Shenanigan's350 m
  • Free Wi-Fi

    Promenade Service Apartment

    3-G-17, Lorong Api-Api2, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia, 88000 - See map
    "The apartment is clean, spacious, has all the basic facilities like electric kettle , tea making set & fridge, and at good location."
    chong - December 14, 2018
    Exceptional reputation
    Recommended by 81% of guests
    Very good service
    7.0 rating for service
    • 410 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kota Kinabalu

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 269 times | 13 travelers are looking at this property right now

    Property ranking|Compared to 2,156 Kota Kinabalu properties
    See all rankings
    Cheapest price score
    Room comfort score
    6.6/10
    Room size
    49 sqm.
    Review score - United States
    5.5/10
    Better than
    96
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Bigger than
    94
    %
    of Kota Kinabalu properties
    Better than
    94
    %
    of Kota Kinabalu properties
    Value for money7.4
    Distance to city center0 km
    Location rating7.9
    Nearest airportKota Kinabalu International Airport (BKI)
    Distance to airport4.2 km

    Rooms available at Promenade Service Apartment

    Studio Room
    Studio Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds or 1 double b...
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    Family Room
    Family Room
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 2 queen beds
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    Run of House
    Run of House
    ...
    • Shower
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    Family Suite with City View
    Family Suite with City View
    ...
    • Shower
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    Check-in Room
    Check-in Room
    ...
    • Shower
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    Room Deluxe
    Room Deluxe
    ...
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      Suite Studio Shared Bed
      Suite Studio Shared Bed
      ...
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        Family Room with Double Bed
        Family Room with Double Bed
        ...
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          Family Suite Shared Bed
          Family Suite Shared Bed
          ...
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            Family Room Two Double Beds
            Family Room Two Double Beds
            ...
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              Frequently asked questions

              What time is check-in and check-out at Promenade Service Apartment?

              Check-in at Promenade Service Apartment starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Promenade Service Apartment to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

              How do I get to Promenade Service Apartment?

              Getting to Promenade Service Apartment from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 70 MYR. Requests should be made to the property in the "Special Request" field in the booking form. Guests can get around conveniently with the shuttle service provided by Promenade Service Apartment. If you would like to drive to Promenade Service Apartment, a car park is available nearby with an additional charge. You can travel around in Kota Kinabalu easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

              Is breakfast offered at Promenade Service Apartment?

              Breakfast is offered at Promenade Service Apartment. There is an additional charge for adults and children payable at the property, if not included in the room rate.

              What are my dining options at Promenade Service Apartment?

              For unique flavors, explore the nearby restaurants such as Welcome Seafood Restaurant, Seri Selera Kampung Air, Waterfront Seafood Night Market and Kampung Nelayan Floating Seafood Market Restaurant!

              Can business events be hosted at Promenade Service Apartment?

              On-site venues and convenient event services make Promenade Service Apartment an ideal choice for hosting events such as meetings, corporate events and seminars. The business venues at Promenade Service Apartment can hold up to 230 people. An extensive range of facilities and services including projector or LED display, audio-visual equipment, Wi-Fi and meeting supplies is available to help make your business event a successful one.
              Interested in hosting a business event? Let Promenade Service Apartment know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

              What is the smoking policy at Promenade Service Apartment?

              Promenade Service Apartment is a smoke-free property in all rooms. However, guests are permitted to smoke in the designated smoking areas provided.

              Show more questions
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              What people love about Promenade Service Apartment

              • 10.0
                Exceptional
                Cleanliness

                "Nice and clean"

                saidatul

                |

                January 14, 2019

              • 8.0
                Very good
                Spaciousness

                "Good room, good space, good price, easy access"

                Suraya

                |

                November 10, 2018

              • 9.6
                Exceptional

                "Very good deal = definitely VALUE-FOR-MONEY"

                Ismail

                |

                December 1, 2018

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              More about Promenade Service Apartment

              More about Promenade Service Apartment

              7.6
              Very good

              "Great location, valuable for high recommended for family and..."

              ZAINANI

              |

              January 9, 2019

              An overview

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              What they offer

              9.6
              Exceptional

              "I love the place."

              Mandy L.

              |

              January 12, 2019

              Read more reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show more

              Property's guest policies

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              Some helpful facts

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              Reviews of Promenade Service Apartment from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (4389)Booking.com Reviews (1305)
              6.9
              /
              10
              Good
              20.4% this month
              Cleanliness6.1
              Facilities6.2
              Location7.9
              Room comfort and quality6.6
              Service7.0
              Value for money7.4
              Rating
              9+ Exceptional (231)
              8-9 Excellent (284)
              7-8 Very Good (604)
              6-7 Good (450)
              <6 Below Expectation (949)
              Time of the year
              Mar - May (648)
              Jun - Aug (586)
              Sep - Nov (607)
              Dec - Feb (677)
              All guests (4389)
              All room types
              All languages
              Showing 2518 verified guest comments
              12345
              8.0
              Excellent
              LIM from Malaysia
              Group
              Studio Room
              Stayed 1 night in July 2019

              Very good”

              Due to management problem we were not happy in our previous stay at the premise. Before we leave for Kundasang we requested that our advance booking which is 3 studio and a 4 sharing room to be change to 5 studio when we came back from Kundasang. After referring to the management team they agreed to make a special arrangement for us. All of us were so happy to see that the studio were spacious and clean. We have a pleasant stay here and very much appreciate for the special arrangement done.

              Reviewed July 18, 2019

              We take all our guests’ feedback seriously for our effort to improve our services. Looking forward to be of service to you in your return trip for us to reciprocate our deserving services to you.

              Responded July 22, 2019
              Promenade Service Apartment
              8.4
              Excellent
              KHAIRUNISA from Malaysia
              Couple
              Studio Room
              Stayed 1 night in July 2019

              Excellent”

              The place itself is ok and the interior is ok considering the price.. But the location of the place is quiet confusing as it have many blocks.. But it is suitable if you plan on cooking yourself as it have all the utensils ready to use.. So far recomended to stay here..

              Reviewed July 17, 2019

              Thank you for your feedback and we shall look forward to welcoming you back again soon

              Responded July 22, 2019
              Promenade Service Apartment
              2.8
              Siaw from Malaysia
              Family with teens
              Family Room
              Stayed 1 night in May 2019

              Terrible location and facilities, cleanliness and safety was out the window.”

              Terrible location and facilities, cleanliness and safety was out the window. When asked how to access to our room, the instructions and map given was misleading. We had to carry our luggages with our parents on tow, since they're senior citizens it was really inconvenient, and only to find a dark, dirty and hot pathway leading to our room. With people banging next door and talking loudly at night, one can only hope for the night to end and the day to come sooner so we could check out immediately. We will never come back to this place again.

              Reviewed July 22, 2019

              We are sorry to hear of your less than satisfactory stay with us Thank you for your feedback which we shall seriously look into in order to improve our services and facilities

              Responded July 25, 2019
              Promenade Service Apartment
              9.2
              Exceptional
              Zalilyhanati from Malaysia
              Family with young children
              Studio Room
              Stayed 1 night in July 2019

              Ok”

              Ok

              Reviewed July 23, 2019
              5.2
              LIM from Malaysia
              Group
              Family Room
              Stayed 1 night in July 2019

              Above average”

              My friends and I was on a vacation trip to KK. As an organizer I booked 3 studio and a 4 sharing room since middle May. Unfortunately when we arrived we was told that only 1 studio and the 4 sharing room was available. After long period of waiting we were so call being upgrade to a unit with 2 bedrooms but only 1 bathroom. The 4 sharing room was smelly and the carpet which is red colour has became white colour. Actually we are not happy with the so call upgrading but just provide what we have booked, thats it.

              Reviewed July 18, 2019
              9.2
              Exceptional
              Mary from Malaysia
              Group
              Studio Room
              Stayed 1 night in May 2019

              Exceptional”

              The room is very clean & spacey. Location is good, very near to the Filipino market, krafttangan & wet market. The lifts to the apartment Block 3 are 2 units but 1 is not functioning and everybody has to wait for that 1 lift which is very slow moving.

              Reviewed May 15, 2019

              Thank you for staying with us; and we have conveyed to the building manager about the lift problem. Hope to see you back soon again with improved facilities.

              Responded May 21, 2019
              Promenade Service Apartment
              8.0
              Excellent
              AUDRINA from Malaysia
              Family with teens
              Family Room
              Stayed 2 nights in April 2019

              Good Place to Stay”

              It is such a good place to stay for family with older children where the room is vast for 4 people. however, the facilities are not that satisfying. the hallway is quite scary with dim light. the lift has no level number indicator (which makes it hard to know which level have you arrived at). other than that, i think it's good place to stay. for next booking, i probably will book another place to feel the difference. overall, 5/10 ratings i can give. please improve! :)

              Reviewed May 08, 2019

              Thank you for your feedback and we look forward to having you back as our guest again in the near future.

              Responded May 08, 2019
              Promenade Service Apartment
              8.4
              Excellent
              Muhammad from Brunei Darussalam
              Solo traveler
              Studio Room
              Stayed 2 nights in April 2019

              Great for solo, might have to think twice for family with young children.”

              I have several complaints, other than that, the apartment was super comfortable: Cons: 1. Shower knob was too high, glad I'm tall. 2. Power button for the ceiling fan was non-existent: it was shared with one of the ceiling light. Which meant, I slept with the lights on. Pros: 1. Great value for money! I paid SGD$70 for 2 nights stay. 2. 24 hour check-in and security service, my flight landed at 1:00 morning, so checking-in was smooth. 3. Friendly and helpful security staff. 4. CONVENIENT LOCATION. (711 is just at the ground level).

              Reviewed May 01, 2019

              Thank you for your invaluable feedback which we will use to improve our facilities. We are indeed glad to know you that you have had a comfortable stay and look forward to welcoming you back again soon!

              Responded May 03, 2019
              Promenade Service Apartment
              3.6
              Osman from Malaysia
              Business traveler
              Studio Room
              Stayed 1 night in July 2019

              Less alert”

              The hotel staff never alert and take note attention to the special requested by customer. Once I check in into the room no 3521 was not provided soap for shower and found out of order of the soap pump equipment. It's very too dispointted while no action taken by the hotel staff after I'm make compalint to them. My special requested for Large bed was not alert and full attention by the hotel . There is no feedback given to me for the unavailability facilities by the hotel. Overall it's not satisfied by this hotel and not recommended to the other customers.

              Reviewed July 21, 2019

              We are sorry that we did not meet your expectations even though we have upgraded you to a better room. We shall strive to do better and your feedback is taken seriously.

              Responded July 23, 2019
              Promenade Service Apartment
              2.0
              Ainol from Malaysia
              Business traveler
              Family Room
              Stayed 1 night in July 2019

              Don’t ever book this hotel, very very very worst location. Not safe for girl’s traveler”

              I was very regret for booking this hotel and when I wanted to search my room, the location not friendly at all, the low light at basement parking, when you want to use lift, have to pay rm50 for deposit for card to access for the lift to your room, and the building sooooooo not look like as place to stay that we pay for it. I didn’t stay there and choose another hotel because no refund for that and cannot cancel. The place is Very not user friendly

              Reviewed July 20, 2019

              We are sorry that you are less than satisfied with our facilities. We have no security issue at all on record with the 24-hour CCTV security installed at all passageways. Nevertheless, we take note of your negative feedbacks seriously in our continued service improvement to all guests.

              Responded July 23, 2019
              Promenade Service Apartment
              3.2
              Analyn from Philippines
              Solo traveler
              Studio Room
              Stayed 1 night in June 2019

              Creepy and disgusting”

              The first and second room that they had given me has so much dirt, molds and dust..walls are so dirty specially, the place itself is so creepy..lift are too small and smelly..good thing about the crew is they decided to give me a different room after my complaints..I ended up having a room with no bathtub but a bit clean because it was newly painted and renovated but I will never return on the place again

              Reviewed July 08, 2019

              We are sorry to hear about your predicament for which we have taken seriously to improve our guest services. Hope to welcome you back with improved facilities.

              Responded July 10, 2019
              Promenade Service Apartment
              8.4
              Excellent
              ali from Canada
              Solo traveler
              Studio Room
              Stayed 10 nights in February 2019

              Excellent”

              The staff are the key.Their kindness,smile make you feel at home.The management should realize,all the workers,even though the ones who we can consider as "slaves" are contributing to the success of this property owned by Chinese, of course I wont jump into "human rights",this is Asia.

              Reviewed March 23, 2019

              Thank you for your kind comments and we pride ourselves for always trying our best to serve all.

              Responded March 26, 2019
              Promenade Service Apartment
              8.8
              Excellent
              Mohd from Malaysia
              Family with young children
              Studio Room
              Stayed 3 nights in February 2019

              Value for money”

              We got the newly renovated room at Block 2. It is located very near local attractions like night market, shopping malls etc. The staffs are all friendly and attentive. The room itself is big, but not so clean. A bit dusty and smells musky. The bed is a bit old i think, as it sinks at the centre.

              Reviewed March 01, 2019

              Thank you for your feedback. We are in the midst of upgrading our rooms and we hope to welcome you back with improved facilities.

              Responded March 05, 2019
              Promenade Service Apartment
              8.0
              Excellent
              MD from Malaysia
              Couple
              Studio Room
              Stayed 5 nights in January 2019

              Good location value for money”

              Good location eazy to excess to town and airport. The counter girl is very helpfull. We stayed at block 5 room 5321. Large room large bed. The room have kitchen that we can cook your own food. You can buy anything you need as mart and sundry shop and restaurent are around the hotel. The hotel need renovation as its too old. We will come back to this hotel if we were in Kota Kinabalu.

              Reviewed February 06, 2019

              We are in the midst of upgrading all our rooms and we shall look forward to welcoming you back again.

              Responded February 08, 2019
              Promenade Service Apartment
              5.2
              abang from Malaysia
              Family with young children
              Family Room
              Stayed 3 nights in February 2019

              lift need to improve and the cleanliness ”

              room need to maintain or upgrade

              Reviewed July 18, 2019

              Thank you for your feedback which we shall seriously use for improvement. Hope to welcome you back again with improved facilities.

              Responded July 22, 2019
              Promenade Service Apartment
              4.0
              Muhammad from Malaysia
              Family with young children
              Family Room
              Stayed 1 night in May 2019

              Security”

              Unsafe to family trip. A lot of illegal migrant roaming in the residential area. high potentially of crime could happened.

              Reviewed July 16, 2019

              We noted your concern in your feedback. But our place is equipped with CCTV and 24-hour security to ensure that guest safety is not compromised.

              Responded July 18, 2019
              Promenade Service Apartment
              8.0
              Excellent
              Frankie from Malaysia
              Solo traveler
              Studio Room
              Stayed 1 night in July 2019

              Big Clean Room”

              Value for money with Big Clean Room except no hot water from the heater

              Reviewed July 05, 2019

              Thank you for your feedback for which has been taken seriously as an opportunity for improvement of our guest service.

              Responded July 10, 2019
              Promenade Service Apartment
              8.8
              Excellent
              Yee from Malaysia
              Family with young children
              Family Room
              Stayed 2 nights in June 2019

              Excellent”

              Nice location

              Reviewed July 02, 2019
              8.4
              Excellent
              Suzane from Malaysia
              Family with young children
              Studio Room
              Stayed 3 nights in June 2019

              Excellent”

              Location near by shopping compleks and night market. Highly recommend this apartment 😘

              Reviewed July 01, 2019

              Thank you for your patronage and we look forward to welcoming you back again soon

              Responded July 04, 2019
              Promenade Service Apartment
              9.2
              Exceptional
              chia from Malaysia
              Couple
              Studio Room
              Stayed 2 nights in May 2019

              Accommodation review”

              Superb accommodation value for money. Smack in the middle of the city with easy access to amenities, conveniences and entertainment within a short walk from everywhere. Room must have just recently been refurbished. Everything looks new and clean. Has a fridge, sink and work surface to prepare food and drinks. Spacious room and a mini walk-in wardrobe. Recommend!

              Reviewed June 05, 2019

              Thank you for your positive comments and we hope to see you back again for another enjoyable holiday in KK soon!

              Responded June 10, 2019
              Promenade Service Apartment
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              • Very good location
              • Night Market
              • South Bus Terminal is within 0.41 km