Very good 8.0
Based on 49 reviews

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About Protea Hotel Umhlanga Ridge


Well-placed in the shopping, restaurants, beaches area of Durban city, Protea Hotel Umhlanga Ridge provides a most conducive spot for you to take a break from your busy days. Only 17.3 km away, this 4-star hotel can be easily accessed from the airport. A well-kempt environment and its proximity to Ster Theatres - Gateway Mall, Imax, Barnyard Theatre give to this hotel a special charm.

Take advantage of a wealth of unrivaled services and amenities at this Durban hotel. While lodging at this wonderful property, guests can enjoy 24-hour security, daily housekeeping, fax machine, photocopying, printer.

The ambiance of Protea Hotel Umhlanga Ridge is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning are just some of the facilities that can be found throughout the property. The hotel offers many unique recreational opportunities such as fitness center, outdoor pool, spa, massage, kids club. Protea Hotel Umhlanga Ridge is a smart choice for travelers to Durban, offering a relaxed and hassle-free stay every time.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Shuttle service
  • Taxi service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Swimming pool [kids]


  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
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Child and extra bed policy
Children 0-3 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 450 ZAR
Breakfast Charge (when not included in room rate): 185 ZAR
Check-In From: 02:00 PM
Check-In Until: 12:00 AM
Check-Out From: 12:00 AM
Check-Out Until: 11:00 AM
Distance from City Center: 18.1 km
Distance to Airport: 17.3 km
Internet Usage Fee: 0 ZAR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 205
Parking Fee (per day): 65 ZAR
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 2009
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Verified traveler reviews

Filter by traveler type
Very good

based on 49 reviews
  • Cleanliness 8.4
  • Facilities 5.0
  • Location 9.0
  • Room Comfort/Standard 8.2
  • Service 7.9
  • Value for money 7.3
  • Food/Dining 7.5
Sort by

Ziad from South Africa
Families with older children
2 Bedroom Penthouse Suite
Stayed 2 nights in May 2016
Noise Disturbance
Terrible noise from neighbouring room with disinterest from staff Will not be staying here again
Reviewed May 16, 2016

Sastri from South Africa
Business travelers
Standard Room
Stayed 3 nights in March 2016
Very good location
The location was very good
Reviewed April 05, 2016

Nasreen from South Africa
Families with older children
Deluxe Courtyard
Stayed 3 nights in January 2016
Value for money. good location . And best service.
Neat. Clean. Spaces
We had good experience. A suggestion the should include breakfast with hotel rates. It will be great if it would be Halal food servies.
Reviewed January 06, 2016

Glynis from South Africa
Solo travelers
Standard Room
Stayed 2 nights in December 2015
Great Stay
Location, comfort and friendly service
very good - will be back!
Reviewed December 21, 2015

Nevan from South Africa
Families with young children
Executive Suite
Stayed 2 nights in March 2015
Good functionality
Location ; clean ; good breakfast
Good 4 star
Reviewed March 16, 2015

Yusuf from South Africa
Families with older children
Stayed 2 nights in October 2014
Good location
location, family room balcony,secure parking
Reviewed February 05, 2015

Iva from South Africa
Stayed 4 nights in December 2014
unforgettable holiday
Staff friendliness, the room service and the location
It was a great experience and will definitely recommend it.
Reviewed January 07, 2015

Ugan from United Kingdom
Stayed 6 nights in December 2014
Poor, overpriced and overrated
Complimentary parking
Awful! One of worst hotels I've ever stayed at. Poor re cleanliness. staff overwhelmed. Avoid using laundry service. definitely overrated and avoided!
Reviewed January 05, 2015

Nishaan from South Africa
Families with older children
Stayed 3 nights in December 2014
location, parking, clean
pleasant stay, however, i was only offered a prokard upon departure, which would have earned me points had i done it on arrival. After the rooms were cleaned, the soaps, shampoo and shower gels were not replenished. Nor were the tea,coffee and milk replaced. I shall stay there again, however for a four star establishment, these minor problems should have been avoided. on a positive note, once I called housekeeping to complain, the problems were rectified within 5 minutes.
Reviewed January 04, 2015

Chenay from South Africa
Stayed 5 nights in December 2014
Location to gateway, spa, comfort
Concerns: No small bar fridge in room? Hotel Food prices are a bit expensive? No shuttle service to the beach as hotel is a good distance away from the beach? But other than that a great holiday! Great advantage is the walking distance to gateway!
Reviewed December 27, 2014


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