Protea Hotel Fire & Ice! Durban Umhlanga Ridge

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

14 Palm Boulevard, Umhlanga, Durban, South Africa, 4001

Highlights

Ideal location

- Location is very convenient and central to Umhlanga, with easy access...

Excellent location, good restaurant & great outdoor pool.
Professional guest services

- Staff consistently provide friendly, helpful, and accommodating servic...

Lovely stay with very friendly, warm and welcoming staff.
Sparkling clean

- Rooms receive frequent praise for cleanliness and good maintenance, wi...

Rooms always cleaned well, linen qnd towels always fresh.
Highly rated for safety & security

We also felt very safe staying there.
Great for children

Room setup is perfect for travel with kids.

Facilities

Free Wi-Fi

Swimming pool

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course (within 3 km)

About us

Protea Hotel Fire & Ice! Durban Umhlanga Ridge sits in an upscale coastal suburb steps from the beach, promenade, restaurants and a shopping mall. Ideal for two travelers, the hotel offers spacious 2‑bedroom options, a sparkling outdoor pool, gym and a varied breakfast buffet (in-room or takeaway available). Rooms include a private balcony or terrace, in-room safe, fridge and refreshing shower with toiletries; select rooms overlook gardens or local landmarks. Nearby attractions such as Wavepark Gateway and the Natal Shark Board are within easy reach, perfect for a relaxed, convenient seaside stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersUsers are booking a place in Durban every 5 minutes on Agoda.com
Location 9.2
Cleanliness 9.0
Service 8.9
Facilities 8.6

Based on 1,779 verified reviews

Location

9.2

Cleanliness

9.0

Service

8.9

Facilities

8.6

Value for money

8.4

Room comfort and qua...

8.0

  • "They even accommodated me about the late check out."
  • "Great service! Staff is great … rooms were also great"
  • "We thoroughly enjoyed our stay, will definitely be back."
  • "The Staff from bottom to top management were exceptional !"
  • "Amazing staff, so accommodating, responsive."
See map

9.2Exceptional

Location rating score

Exceptional location
Popular neighborhood
Exceptional for walking
More details on walking
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There are 73 places in walking distance!

Parking
Available
Walkable places
Barnyard Theatre
100 m
Imax
100 m
Ster Theatres - Gateway Mall
100 m
Wavepark Gateway
130 m
CJ Saunders Park
130 m
Popular landmarks
Umgeni River Bird Park
10.2 km
Moses Mabhida Stadium
12.0 km
Big Rush Urban Adrenaline
12.3 km
Mitchell Park Zoo
12.5 km
Suncoast Casino
12.8 km
Closest landmarks
Dr Ajesh (Shaun) Janki, Psychiatrist
370 m
Umhlanga Hospital
410 m
KZN Day Clinic
420 m
Golfers Club
780 m
19th Hole Putting Course
1.1 km

Good to know

Value for money8.4
Distance to city center18.6 km
Location rating9.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport13.5 km

Select your room

1/9

2 Bedroom Presidential Suite, Bedroom 1: 1 King, Bedroom 2: 1 Double, Balcony

100 m²/1076 ft²
Max 4 adults
1 double bed and 1 king bed
Fits groups

10.0

Exceptional

Room comfort and quality
  • Park view
  • 2 bedrooms
  • 2 bathrooms
  • Hair dryer
  • Private bathroom
  • Satellite/cable channels
  • Air conditioning
  • Closet
  • Baby cot (upon request)
  • In-room safe box
1/6

Guest Room, 1 King

22 m²/237 ft²
Max 2 adults
1 king bed
Preferred by Couples

8.6

Excellent

Room comfort and quality
  • Accessible vanities
  • Mobility accessibility
  • Non-slip grab bar
  • Roll-in shower
  • Transfer shower
  • Electric kettle
  • Accessible toilet
  • Hair dryer
  • Private bathroom
  • Separate shower/bathtub
1/6

2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 2 Twin, Balcony

74 m²/797 ft²
Max 4 adults
1 king bed

8.9

Excellent

Room comfort and quality
  • Park view
  • 2 bedrooms
  • Electric kettle
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
1/5

1 Bedroom Bi-level Loft, In Loft: 1 King

56 m²/603 ft²
Max 2 adults
1 king bed

9.9

Exceptional

Room comfort and quality
  • Park view
  • 2 bathrooms
  • Electric kettle
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
1/5

Standard Twin Room

30 m²/323 ft²
Max 2 adults
2 single beds
  • Outdoor view
  • Electric kettle
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
  • Satellite/cable channels
  • Telephone
1/5

Guest room, 1 Double

22 m²/237 ft²
Max 2 adults
1 double bed
  • Street view
  • Electric kettle
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Internet access – wireless
  • Satellite/cable channels
  • Telephone
1/4

Guest room, 2 Double

30 m²/323 ft²
Max 4 adults
2 double beds

9.0

Exceptional

Room comfort and quality
  • Garden view
  • Electric kettle
  • Accessible toilet
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Separate shower/bathtub
  • Shower
  • Toiletries
  • Towels
1/4

2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 1 Twin, Balcony

74 m²/797 ft²
Max 3 adults
1 king bed

8.0

Excellent

Room comfort and quality
  • Landmark view
  • 2 bedrooms
  • Electric kettle
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • Walk-in shower
1/4

1 Bedroom Executive Suite, 1 King, Balcony

57 m²/614 ft²
Max 2 adults
1 king bed

9.6

Exceptional

Room comfort and quality
  • 2 bathrooms
  • Electric kettle
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
1/1

Two Bedroom Apartment

74 m²/797 ft²
Max 3 adults
2 single beds and 1 king bed
  • City view
  • Close-caption TV
  • Mobility accessibility
  • Transfer shower
  • Electric kettle
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels
  • Internet access – wireless

Frequently asked questions

Yes! Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

Protea Hotel Fire & Ice! Durban Umhlanga Ridge was built in 2009.

Past guests that stayed at Protea Hotel Fire & Ice! Durban Umhlanga Ridge have given this property a rating of 9.156 for its outstanding location as the primary highlight for their stay.

Past local visitors that have stayed at this property have given Protea Hotel Fire & Ice! Durban Umhlanga Ridge an average rating of 9.4. You can look up on more descriptive customer reviews, and feedback for this property down in the review section.

Protea Hotel Fire & Ice! Durban Umhlanga Ridge’s local community is Umhlanga which comprises of popular restaurants such as News Cafe Umhlanga Ridge, Ocean Basket Gateway Halaal, and Circus Circus Gateway.

Wake up to an amazing continental and buffet breakfast at Protea Hotel Fire & Ice! Durban Umhlanga Ridge. Guest visitors can enjoy breakfast offered with an additional charge of 260 ZAR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

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More about Protea Hotel Fire & Ice! Durban Umhlanga Ridge

More about Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Experience Modern Comfort at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Nestled in the vibrant Umhlanga Ridge area of Durban, South Africa, Protea Hotel Fire & Ice! offers a perfect blend of contemporary style and warm hospitality. Situated just 18.6 kilometers from the bustling city center and a convenient 20-minute drive from King Shaka International Airport, this hotel is an ideal base for both leisure and business travelers. Built in 2009, the hotel boasts modern amenities and a lively atmosphere that appeals to guests seeking a trendy and comfortable stay. Guests can check-in from 2:00 PM and enjoy a relaxed check-out process until 11:00 AM, ensuring ample time to unwind or explore the surrounding attractions. The hotel warmly welcomes families, allowing children aged 6 to 15 to stay free of charge, making it a fantastic choice for family vacations. With its stylish design, friendly service, and strategic location, Protea Hotel Fire & Ice! Durban Umhlanga Ridge promises a memorable stay in the heart of South Africa’s coastal paradise.

Vibrant Entertainment and Relaxation at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Experience a lively and stylish atmosphere at the Protea Hotel Fire & Ice! Durban Umhlanga Ridge, where entertainment is at the heart of your stay. Unwind at the chic hotel bar, a perfect spot to enjoy expertly crafted cocktails and socialize in a vibrant setting that captures the energetic spirit of Durban. Whether you're unwinding after a day of exploring or mingling with fellow guests, the bar offers an inviting ambiance to relax and indulge. For those seeking a touch of pampering, the hotel also features a modern salon where guests can enjoy a range of beauty and grooming services. Whether it's a quick refresh or a full makeover, the salon provides a convenient and luxurious way to look and feel your best during your stay. With these entertainment facilities, Protea Hotel Fire & Ice! Durban Umhlanga Ridge ensures your visit is filled with fun, relaxation, and a touch of glamour.

Unleash Your Inner Athlete at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers a range of top-notch sports facilities to keep guests active and entertained throughout their stay. Whether you're a fitness enthusiast or simply looking to unwind, this hotel has something for everyone. Dive into the invigorating indoor pool, perfect for a refreshing swim or a leisurely dip. The pool area is beautifully designed, with comfortable loungers and a serene atmosphere, making it an ideal spot to relax and soak up the sun. For those who prefer a more intense workout, the hotel boasts a state-of-the-art fitness center equipped with modern exercise machines and free weights. Stay on top of your fitness routine while enjoying panoramic views of the surrounding area, motivating you to push your limits and achieve your goals. When the weather is on your side, head to the outdoor pool for a delightful swim. Surrounded by lush greenery and featuring a poolside bar, this oasis offers a tranquil setting to unwind and sip on refreshing cocktails. Take a break from the hustle and bustle of the city and bask in the sun while enjoying the hotel's fantastic amenities. If you're in the mood for some water-based fun, the hotel's water park is sure to delight both young and young at heart. With thrilling slides, splash pools, and water attractions, it's the perfect place to make a splash and create lasting memories with family and friends. Last but not least, the hotel is conveniently located near the beach, allowing guests to easily access the sandy shores and crystal-clear waters of Durban. Whether you're up for a relaxing stroll along the coastline or want to try your hand at exciting water sports, the beach offers endless possibilities for outdoor activities. At Protea Hotel Fire & Ice! Durban Umhlanga Ridge, you'll never run out of options to stay active and have fun. With its impressive range of sports facilities, you can unleash your inner athlete and create unforgettable experiences during your stay.

Convenience Facilities at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Experience seamless comfort and security during your stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge, where a range of convenience facilities are at your fingertips. Enjoy the ease of room service, allowing you to indulge in delicious meals and beverages right in the comfort of your room, tailored to suit your schedule and preferences. For added peace of mind, the hotel offers safety deposit boxes, ensuring your valuables are protected throughout your stay. Additionally, guests can benefit from professional dry cleaning services, helping you stay sharp and well-presented without hassle. Daily housekeeping ensures your room remains spotless and inviting, providing a fresh and relaxing environment every day. These thoughtful amenities are designed to enhance your stay, offering convenience and peace of mind so you can focus on enjoying your time in Durban.

Convenient Transport Facilities at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Guests staying at Protea Hotel Fire & Ice! Durban Umhlanga Ridge can enjoy the convenience of on-site car parking, making it easy to explore Durban and its vibrant surroundings at your own pace. The hotel offers secure and accessible parking facilities, ensuring peace of mind for travelers with their own vehicles. For those seeking flexible transportation options, the hotel also provides car hire services, allowing guests to rent a vehicle directly from the property and explore the beautiful KwaZulu-Natal region with ease. Whether you're planning a quick city tour or a day trip along the coast, these transport facilities make your stay comfortable and hassle-free.

Comfort and Convenience in Every Room at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Experience a blend of modern comfort and thoughtful amenities in each room at Protea Hotel Fire & Ice! Durban Umhlanga Ridge. Guests can enjoy climate-controlled air conditioning to ensure a pleasant stay, while the blackout curtains provide a restful night's sleep. The rooms are equipped with a flat-screen television featuring satellite and cable channels, perfect for relaxing after a day of exploring. A coffee and tea maker, along with complimentary tea and bottled water, offer convenience and refreshment at your fingertips. For added comfort, each room includes a refrigerator, toiletries, and a hairdryer, ensuring all your personal needs are met. Step outside onto the balcony or terrace to take in the views and enjoy a moment of tranquility during your stay.

Exceptional Dining Experience at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

At Protea Hotel Fire & Ice! Durban Umhlanga Ridge, guests are treated to a delightful array of dining options designed to enhance their stay. Start your day with a hearty breakfast buffet, featuring a diverse selection of delicious and fresh options to energize your morning. For those seeking a more casual or quick bite, the hotel’s cozy coffee shop offers a perfect spot to enjoy expertly brewed coffee and light snacks in a relaxed atmosphere. In addition to these amenities, the hotel provides convenient room service, allowing guests to enjoy delicious meals and beverages in the comfort and privacy of their rooms. Daily housekeeping ensures that your space remains pristine and inviting throughout your stay, providing a seamless and comfortable experience. Whether you’re beginning your day with breakfast, relaxing with a coffee, or ordering a meal to enjoy in your room, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers a welcoming and satisfying culinary experience.

Luxurious Room Options at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Discover a range of stylish and spacious accommodations at Protea Hotel Fire & Ice! Durban Umhlanga Ridge, designed to cater to every traveler’s needs. Choose from the cozy Guest Rooms with options like 1 King Bed or 2 Double Beds, perfect for comfort and flexibility. For those seeking more space, the 2 Bedroom Apartments and Loft Suites provide generous living areas, including options with a King Bed, Twin Beds, or a combination of both, along with expansive balconies that offer stunning views. The elegant Executive Suite and the opulent Presidential Suite elevate your stay with luxurious layouts, featuring large balconies and premium bedding arrangements, ensuring a memorable experience.

Discover the Vibrant Umhlanga in Durban, South Africa

Nestled along the stunning coastline of Durban, South Africa, Umhlanga is a vibrant and picturesque suburb that offers a perfect blend of natural beauty, modern amenities, and cultural experiences. With its pristine beaches, luxurious resorts, and bustling promenade, Umhlanga is a popular destination for both locals and tourists alike. One of the highlights of Umhlanga is its breathtaking coastline. The golden sandy beaches stretch for miles, inviting visitors to relax, soak up the sun, and take a refreshing dip in the warm Indian Ocean. Whether you're a beach lover or an avid surfer, Umhlanga's beaches offer something for everyone. Apart from its natural beauty, Umhlanga is also known for its world-class shopping and dining experiences. The Gateway Theatre of Shopping is a must-visit destination for shopaholics, with its wide range of international brands, local boutiques, and entertainment options. After a day of retail therapy, indulge in a culinary adventure at one of the many restaurants and cafes that line the vibrant Umhlanga promenade. For those seeking adventure, Umhlanga offers plenty of outdoor activities. Explore the Umhlanga Lagoon Nature Reserve, where you can hike through lush forests, spot diverse bird species, and admire breathtaking views of the lagoon. Thrill-seekers can also try their hand at various water sports, such as kayaking, jet skiing, and deep-sea fishing. With its stunning natural beauty, vibrant atmosphere, and endless activities, Umhlanga is a must-visit destination for anyone traveling to Durban, South Africa. Whether you're looking for relaxation, adventure, or cultural experiences, Umhlanga has it all.

Getting to Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Protea Hotel Fire & Ice! Durban Umhlanga Ridge is conveniently located in Umhlanga, Durban, South Africa, making it easily accessible from the nearby airports. There are two airports in Durban: King Shaka International Airport and Virginia Airport. If you are arriving at King Shaka International Airport, which is the main airport serving Durban, you have several transportation options to reach Protea Hotel Fire & Ice! Durban Umhlanga Ridge. The most convenient and popular option is to take a taxi or book a private transfer. The journey from the airport to the hotel takes approximately 20 minutes, depending on traffic. Alternatively, you can also rent a car at the airport and drive to the hotel. The hotel offers free parking for guests. For those arriving at Virginia Airport, which is a smaller airport located closer to the city center, you can also take a taxi or book a private transfer to the hotel. The journey from Virginia Airport to Protea Hotel Fire & Ice! Durban Umhlanga Ridge takes around 15 minutes, depending on traffic. No matter which airport you arrive at, the journey to Protea Hotel Fire & Ice! Durban Umhlanga Ridge is relatively short and hassle-free. Upon arrival, you will be greeted by the hotel's modern and vibrant atmosphere, offering a perfect blend of comfort and style. With its prime location in Umhlanga, you will have easy access to popular attractions, shopping malls, and the stunning beaches of Durban.

Discover the Exciting Surrounding Landmarks of Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Nestled in the vibrant city of Durban, South Africa, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers an ideal location for exploring the area's top attractions. Just a stone's throw away from the hotel, you'll find an array of exciting landmarks and attractions that are sure to captivate your senses. For nature enthusiasts, the Umhlanga Lagoon Nature Reserve is a must-visit. This pristine reserve boasts picturesque walking trails, lush vegetation, and a tranquil lagoon. Immerse yourself in the beauty of the surrounding landscape as you spot various bird species and enjoy a peaceful picnic by the water's edge. If you're in the mood for some retail therapy, head to the nearby Gateway Mall, home to the Ster Theatres and a plethora of shops, restaurants, and entertainment options. Whether you're looking for the latest fashion trends, want to catch a movie, or indulge in delicious cuisine, Gateway Mall has it all. For an adrenaline rush, Wavepark Gateway is just a short distance away. This thrilling water park offers an array of exhilarating water slides, wave pools, and lazy rivers, making it the perfect destination for a fun-filled day with family and friends. These are just a few of the exciting landmarks and attractions that await you near Protea Hotel Fire & Ice! Durban Umhlanga Ridge. Whether you're seeking adventure, relaxation, or cultural experiences, this hotel's prime location ensures that you'll have endless options to explore and create unforgettable memories.

A Culinary Haven Just Steps Away

Protea Hotel Fire & Ice! Durban Umhlanga Ridge is surrounded by a plethora of exquisite dining options that will tantalize your taste buds. Whether you're craving a juicy steak, fresh seafood, or authentic Italian cuisine, you'll find it all within walking distance. Butcher Boys uMhlanga is a must-visit for meat lovers, offering succulent cuts and a cozy atmosphere. Legacy Yard is a trendy food market where you can sample a variety of dishes from different cuisines. For those craving seafood, Ocean Basket Gateway Halaal and Lord Prawn Fish & Grill are perfect choices, serving up delectable seafood delights. If you're in the mood for pizza or pasta, head to Al Firenze or Lupa Osteria Umhlanga for a truly authentic Italian experience. Olive & Oil Restaurant offers a diverse menu with Mediterranean-inspired dishes, while Little Havana is the go-to spot for Cuban cuisine. Circus Circus Gateway is a family-friendly restaurant with a vibrant atmosphere, and 14 on Chartwell is a hidden gem known for its contemporary fusion cuisine. With such a wide array of culinary options right at your doorstep, your taste buds are in for a treat during your stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge.

Shop 'til You Drop at Durban's Premier Shopping Landmarks

Located in the vibrant city of Durban, Protea Hotel Fire & Ice! Durban Umhlanga Ridge is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find Granada Square, a charming open-air shopping complex where you can browse through a variety of boutique stores and enjoy a leisurely meal at one of the trendy cafes. For art enthusiasts, Africa Art Gallery and Makiwa Gallery are must-visit destinations, showcasing an impressive collection of African art and sculptures. If you're looking for a larger shopping experience, head to La Lucia Mall or Gateway Theatre Of Shopping, both offering a wide range of international and local brands, as well as entertainment options such as cinemas and restaurants. Art Africa Umhlanga Rocks is another gem in the area, where you can explore unique African-inspired artwork and crafts. With these incredible shopping landmarks just a short distance away, Protea Hotel Fire & Ice! Durban Umhlanga Ridge is the perfect base for a memorable shopping spree in Durban.

Affordable Luxury at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Indulge in the perfect blend of comfort, style, and affordability at Protea Hotel Fire & Ice! Durban Umhlanga Ridge. With an average room price of just $95, this hotel offers exceptional value for money compared to the average price of a hotel room in Durban, which is $76. At Protea Hotel Fire & Ice! Durban Umhlanga Ridge, you can experience a world-class stay without breaking the bank. Immerse yourself in the vibrant energy of Durban while enjoying top-notch amenities and impeccable service. Whether you're traveling for business or leisure, this hotel provides a perfect retreat at an unbeatable price. From the moment you step into your stylishly designed room, you'll be greeted with modern furnishings, plush bedding, and all the essential amenities to ensure a comfortable stay. The hotel also boasts a range of facilities including a fitness center, outdoor pool, and on-site restaurant, where you can savor delectable dishes and unwind after a day of exploring the city. Don't miss out on this incredible opportunity to stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge. Book your room today and experience luxury at an affordable price.

Exceptional Service and Beautiful Hotel

Protea Hotel Fire & Ice! Durban Umhlanga Ridge has received rave reviews for its exceptional service and beautiful hotel. Guests have consistently praised the friendly and helpful staff, who go above and beyond to ensure a memorable stay. The rooms are described as very clean and comfortable, providing a perfect retreat after a long day of exploring. The hotel's recreational facilities are also highly regarded, offering guests a chance to relax and unwind. With its stunning layout and excellent location, Protea Hotel Fire & Ice! Durban Umhlanga Ridge is a top recommendation for travelers seeking a safe and comfortable stay in Durban.

A Vibrant and Stylish Stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge

Experience a vibrant and stylish stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge, where the hotel's positive customer ratings speak volumes about its exceptional service and amenities. With an overall rating of 8.5, guests rave about the value they receive during their stay at Protea Hotel Fire & Ice! Durban Umhlanga Ridge. Offering competitive rates without compromising on quality, this hotel provides excellent value for money. From the moment you step into the stylish lobby, you'll be greeted by a warm and friendly staff who are dedicated to ensuring your satisfaction throughout your stay. The hotel's facilities receive a remarkable rating of 8.3, showcasing the wide range of amenities available to guests. Whether you're looking to relax by the sparkling outdoor pool, work up a sweat in the fitness center, or indulge in a rejuvenating spa treatment, Protea Hotel Fire & Ice! Durban Umhlanga Ridge has you covered. The modern and well-maintained facilities create the perfect environment for a memorable stay. When it comes to cleanliness, this hotel excels with a rating of 8.8. Guests appreciate the immaculate condition of the rooms and public areas, ensuring a comfortable and hygienic experience. The attention to detail and dedication to cleanliness is evident throughout the hotel, providing guests with peace of mind and a pleasant stay. With a location rating of 9.0, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers the perfect base for exploring Durban. Situated in the vibrant Umhlanga Ridge, guests have easy access to nearby attractions, shopping centers, and restaurants. Whether you're visiting for business or leisure, the hotel's convenient location ensures that you're never far from the action. The staff performance at Protea Hotel Fire & Ice! Durban Umhlanga Ridge is highly praised, receiving a rating of 8.6. From the moment you check-in to the moment you check-out, the attentive and professional staff go above and beyond to cater to your needs. Whether it's providing local recommendations, assisting with any requests, or simply offering a warm smile, the staff's dedication to exceptional service leaves a lasting impression. Overall, Protea Hotel Fire & Ice! Durban Umhlanga Ridge offers a vibrant and stylish stay with exceptional value, outstanding facilities, impeccable cleanliness, a prime location, and a dedicated staff. Book your stay at this hotel and experience the perfect blend of comfort, convenience, and top-notch service.

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Amenities and facilities

Excellent8.6

Facilities

Languages spoken
  • English
Accessibility
  • Facilities for disabled guests
  • On-site accessible self parking
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Nightclub
  • On-site entertainment
  • Swimming pool [outdoor]
  • Water park
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Available in all rooms
  • Air conditioning
  • Baby cot (upon request)
  • Closet
  • Free bottled water unavailable
  • Hair dryer
  • In-room safe box
  • Private bathroom
  • Satellite/cable channels

Food and dining

Breakfast options
  • Continental
  • Full English/Irish
Restaurants on site
Restaurant
  • Cuisine: South African
  • Menu: Buffet, A-la-carte

Location

14 Palm Boulevard, Umhlanga, Durban, South Africa, 4001

Exceptional9.2

Location

Airports
  • King Shaka International Airport (DUR)
    13.5 km
  • Pietermaritzburg Airport (PZB)
    65.6 km
Public transportation
  • Mount Edgecombe Station
    4.1 km
  • Phoenix
    5.7 km
Hospital or clinic
  • Dr Ajesh (Shaun) Janki, Psychiatrist
    370 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Umgeni River Bird Park
    10.2 km
  • Moses Mabhida Stadium
    12.0 km
  • Big Rush Urban Adrenaline
    12.3 km
  • Mitchell Park Zoo
    12.5 km
  • Suncoast Casino
    12.8 km
  • Durban Botanic Gardens
    14.6 km
  • uShaka Wet 'n Wild
    16.1 km
  • uShaka Marine World
    16.3 km
  • The Valley of a 1000 Hills
    30.2 km
Nearby landmarks
  • Barnyard Theatre
    100 m
  • Imax
    100 m
  • Ster Theatres - Gateway Mall
    100 m
  • Wavepark Gateway
    130 m
  • CJ Saunders Park
    130 m
  • Body Guru
    250 m
  • Gateway Theatre Of Shopping
    360 m
  • Dr Ajesh (Shaun) Janki, Psychiatrist
    370 m
  • Natal Sharks Board
    400 m
  • Umhlanga Hospital
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
  • Check-out from00:00
  • Check-in until00:00
Getting around
  • Distance from city center18.6 km
  • Travel time to airport (minutes)20
  • Airport transfer fee450 ZAR
Extras
  • Daily Internet/Wi-Fi fee0 ZAR
  • Breakfast charge (unless included in room price)260 ZAR
The property
  • Year property opened2009
  • Number of floors7
  • Room voltage220
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • Number of bars/lounges1
Parking
  • Daily parking fee65 ZAR

Reviews of Protea Hotel Fire & Ice! Durban Umhlanga Ridge from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 7.6
  • 9.2
  • 10
  • 10
  • 10
  • 10
  • 7.2
  • 10
  • 10

Most recent

From 434 reviews

  • Location score 9.2 out of 10 and is a high score in Durban
    Location9.2
  • Cleanliness score 9 out of 10 and is a high score in Durban
    Cleanliness9.0
  • Service score 8.9 out of 10 and is a high score in Durban
    Service8.9
  • Facilities score 8.6 out of 10 and is a high score in Durban
    Facilities8.6
  • Value for money score 8.4 out of 10 and is a high score in Durban
    Value for money8.4
  • Room comfort and quality score 8 out of 10
    Room comfort and quality8.0

Review summary

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The hotel has an excellent and friendly staff that made guests feel welcomed during their stay. The great and convenient location of the hotel, being near shopping mall and the beach, has been praised in multiple reviews. The accommodation is clean and comfortable with all necessary amenities, and nice and spacious rooms with good facilities. Additionally, guests have experienced the exceptional service with hospitable and welcoming staff in positive ways.

Noise from nearby Cuba Club can disturb sleep, especially on weekends, according to some reviews.

Guest Type
Room Type
Language

Show reviews that mention 

Service

Mentioned in 12 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Location

Mentioned in 7 reviews
sentiment-positive-indicator
85% Positive
sentiment-negative-indicator
14% Unfavourable

Cleanliness

Mentioned in 6 reviews
sentiment-positive-indicator
83% Positive
sentiment-negative-indicator
16% Unfavourable

Check in

Mentioned in 4 reviews
sentiment-positive-indicator
50% Positive
sentiment-negative-indicator
50% Unfavourable

Wi-Fi

Mentioned in 2 reviews
sentiment-negative-indicator
100% Unfavourable

Value for money

Mentioned in 2 reviews
sentiment-positive-indicator
50% Positive
sentiment-negative-indicator
50% Unfavourable

Room size

Mentioned in 2 reviews
sentiment-negative-indicator
100% Unfavourable

Family

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive

Breakfast

Mentioned in 2 reviews
sentiment-positive-indicator
50% Positive
sentiment-negative-indicator
50% Unfavourable
Changed to review page 1
  1. 10.0Exceptional

    Marcia from South Africa
    Group
    2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 2 Twin, Balcony
    Stayed 3 nights in April 2026

    “Lovely hotel, will return”

    Perfect location, beautiful rooms. The staff was so kind and helpful. I loved my stay

    Reviewed May 07, 2026
  2. 10.0Exceptional

    Calvin from South Africa
    Family with teens
    2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 2 Twin, Balcony
    Stayed 3 nights in June 2026

    “Excellent and exceptional ”

    We had the time of our lives. We normally visit Durban a lot and always trying other hotel s. But fire and ice will be our new home now everything was exceptional from the reception staff, to the breakfast buffet it’s was exquisite. But the cherry on top was the service we got from Nokwazi, she made our mornings for whole of our stay.

    Reviewed June 29, 2026
  3. 10.0Exceptional

    Zanele from South Africa
    Family with young children
    2 Bedroom Apartment, Bedroom 1: 1 King, Bedroom 2: 2 Twin, Balcony
    Stayed 4 nights in January 2026

    “Best Holiday”

    Fantastic stay! Beautiful, clean rooms, friendly staff, and excellent facilities. Great location and a relaxing atmosphere — everything you want for a perfect holiday. Highly recommended!

    Reviewed January 10, 2026
  4. 10.0Exceptional

    Zamahlase from South Africa
    Couple
    Guest Room, 1 King
    Stayed 1 night in May 2026

    “Clean Rooms and friendly staff ”

    My stay was a pleasant one, from the reception staff which were able to assist with early check in without any hassles. The rooms were spotless, bed was comfortable and sheets were clean. Would be back ..

    Reviewed May 02, 2026
  5. 9.2Exceptional

    Cleo from South Africa
    Family with young children
    Guest room, 2 Double
    Stayed 2 nights in June 2024

    “Excellent location & good restaurant”

    Excellent location, good restaurant & great outdoor pool. Food was tasty & service was quick & friendly. Room setup is perfect for travel with kids. I got stung by a bee & needed some insect cream - they didn't have any in their very basic first aid kit.

    Reviewed June 22, 2024
Changed to review page 1

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