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About this property

Description

Ideal for fun and relaxation, Protea Hotel Umhlanga is located in the Umhlanga area of Durban. Only 2.00 Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Protea Hotel Umhlanga offers impeccable service and all the essential amenities to invigorate travelers. The hotel provides free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park to ensure our guests the greatest comfort.

Guests can choose from 120 rooms, all of which exude an atmosphere of total peace and harmony. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as outdoor pool, spa. Whatever your purpose of visit, Protea Hotel Umhlanga is an excellent choice for your stay in Durban.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Shuttle service

Things to do, ways to relax

  • Spa
  • Swimming pool [outdoor]

Dining, drinking, and snacking

  • Bar
  • Restaurant(s)

Services and conveniences

  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service

Access

  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
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Policies

A tourism tax will be charged directly at the property.

Child and extra bed policy
Children 0-11 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 300 ZAR
Breakfast Charge (when not included in room rate): 145 ZAR
Check-In From: 2:00 PM
Check-Out Until: 10:30 AM
Distance from City Center: 2.00 Km
Distance to Airport: 15.9 Km
Internet Usage Fee: 00 ZAR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 9
Number of Restaurants: 1
Number of Rooms : 120
Parking Fee (per day): 50 ZAR
Room Voltage: 220
Time to Airport (Minutes): 16
Year Hotel Built: 1997
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type
Very good



based on 28 reviews
  • Cleanliness 8.2
  • Facilities 4.0
  • Location 9.2
  • Room comfort and quality 8.2
  • Service 7.9
  • Value for money 7.3
  • Food and dining 6.2
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Thanyathon from Thailand
Solo traveler
Standard Sea View
Stayed 1 night in March 2016
Clean and nice location hotel
Sitting right on the Main Street where you can roam around and find food easily.
Reviewed March 11, 2016

Susan from United Kingdom
Group
Stayed 2 nights in January 2015
Did not like paying for parking!
Locality. Staff. Rooms
Except for a very noisy air conditioner in our room, and the fact we had to pay R50 per day for parking in the hotels own parking, everything was fine
Reviewed January 28, 2015

Safiyya from South Africa
Couple
Stayed 2 nights in December 2014
Convenient location
Neatness, well located, Friendly staff
Reviewed December 24, 2014

shaun from Canada
Couple
Stayed 2 nights in December 2014
Clean but very basic
clean, friendly staff, cannot think of a third
Power outages frequently but not the hotel's fault. They did not, however, respond well to the outages - exits were locked and getting back to the rooms via the stairway was difficult, as there is no handle on the door to enter the hallways from the stairwells. Staff were also "locked out" by this omission and would knock on the door to the stairway for us to open the door. It was also quite noisy during the day, due to hotel construction. If you plan on being in your room during the day, it may be best to ask if the construction has been completed. If not, it is not worth booking. The rooms are small but clean. The sofa in the room had clearly seen better days (I hope) - we chose not to sit on it. Has a safe and kettle but no fridge. Overall it was fair but not a place I would recommend, given the other options around. It was quite a bit like the Protea Edward in Durban - a hotel that looks dated, tired.
Reviewed December 08, 2014

Rose from South Africa
Family with young children
Stayed 4 nights in October 2014
Great Value
The Location is just so convenient - literally a walk away from everything; The staff at Protea Umhlanga are just so wonderful - were very helpful in directing us to places of interest, etc.
I usually stay at this hotel when in Durban and have yet to have any let down. The place is just so conveniently placed to all the places were want to visit. The staff are wonderful (from the front desk to the housekeeper and maintenance crew) and very knowledgeable on the area and tourist places. Thank you for making our stay so pleasurable. Can't wait for the next visit!
Reviewed October 16, 2014

Zakeu from South Africa
Group
Stayed 2 nights in September 2014
i had a great time with my friends at the hotel
overall service, food/dining, location
Excellent!!!
Reviewed September 22, 2014

Vanessa from South Africa
Couple
Stayed 1 night in June 2014
Bad customer service
The rooms are also self-catering with microwave, crockery and cutlery, close to nice local restaurants, beds were comfy
I got lost on my way to the hotel (while my husband was running the Comrades and getting close to the finish. When I got to reception they had no record of our booking so I had to go back to the car and get my husband's laptop with the e-mail confirmation. By this time I was really frustrated. I showed the e-mail to the receptionist lady and she asked me to e-mail it to her. When I asked if I could use the hotel's Wi-Fi, she said I could only make use of it once we have been checked in. I then tried but had to enter a password which I had to get from my husband while running the race. After the e-mail was sent I still had to wait about another 20minutes to finally get a room. Nobody bothered to help me with my luggage and later when I asked the same receptionist for a list of restaurants in the area she just scribbled a couple of names on a piece of paper, no contact details. The information she gave me I could have gotten myself on the internet. The rooms were nice, we booked a double but we got two twins pushed together. Do not think I will go back there in future. Not sure if I should blame Agoda or the Protea Hotel staff.
Reviewed June 03, 2014

Neil from South Africa
Solo traveler
Stayed 5 nights in March 2014
Enjoyable and great atmosphere
Safety, Luxury, View
Overall I have no complaints and would recommend it to others. Few issues like slow internet with little daily data allowance and not great value for money, rooms were overpriced. If the rates included unlimited internet access and breakfast, I would easily visit this hotel again.
Reviewed May 28, 2014

Mark from United Kingdom
Group
Stayed 2 nights in May 2014
Excellent experience, comfortable, good location
Location, proximity to beaches, restaurants, airport
No complaints at all. Small niggle in that the bathroom windows opened on to passageway and felt not very private. Walking distance to the lovely restaurants and shops of Umhlanga Rocks.
Reviewed May 27, 2014

Alan from South Africa
Couple
Stayed 3 nights in May 2014
Great position in Umhlanga
Room, Location, Staff
The initial room allocated was unacceptable due to the noise from refurbishment (drilling knocking Etc). The replacement room was superb - full suite with comfortable furnishings and close to the lift. If the refurbishment is to continue then Protea should not allocate rooms where the noise is above an acceptable level. Protea made a mistake but recovered from it very well.
Reviewed May 16, 2014



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