Al Marwa Rayhaan Hotel by Rotana
Al Marwa Rayhaan Hotel by Rotana
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Incrível
Localização
9,5
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Al Marwa Rayhaan Hotel by Rotana

Localização incrível
Excelente
Baseado em 619 comentáriosVeja as opiniões dos hóspedes
8,1
81% recomendariam a um amigo
Custo-benefício7,4
Distância do centro da cidade2 km
Avaliação da localização9,5
Aeroporto mais próximoAeroporto Internacional rei Abdulaziz (JED)
Distância do aeroporto74,5 km
Tem restaurante?Sim
  • Transporte para o aeroporto

  • Wi-Fi grátis nos quartos

  • Ar-condicionado

  • Limpeza diária

Opções de quartos
8,0
Muito Bom
Conforto e qualidade do quarto
Esta propriedade está com demanda elevada!Reservado há 12 horas | 14 viajantes estão conferindo a propriedade agora
Suíte Familiar com vista parcial para Kaaba (Family Partial Kaaba View Suite)
Suíte Familiar com vista parcial para Kaaba (Family Partial Kaaba View Suite)
...
  • Vista: Rua
  • 70 m²/753 ft²
  • 1 cama Super King-size
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Suíte Familiar com vista parcial para o Haram (Family Partial Haram View Suite)
Suíte Familiar com vista parcial para o Haram (Family Partial Haram View Suite)
...
  • Vista: Rua
  • 70 m²/753 ft²
  • 1 cama Super King-size
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Royal Suite
Royal Suite
...
  • Vista: Rua
  • 126 m²/1356 ft²
  • 1 cama Super King-size
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Quarto King Classic com vista para a cidade (Classic City View King Room)
Quarto King Classic com vista para a cidade (Classic City View King Room)
...
  • Vista: Cidade
  • 38 m²/409 ft²
  • 1 cama King-size
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Quarto Twin Premium com vista para a cidade (Premium City View Twin Room)
Quarto Twin Premium com vista para a cidade (Premium City View Twin Room)
...
  • Vista: Cidade
  • 35 m²/377 ft²
  • 2 camas individuais
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Suíte Clássica com vista parcial para o Haram (Classic Partial Haram View Suite)
Suíte Clássica com vista parcial para o Haram (Classic Partial Haram View Suite)
...
  • Vista: Rua
  • 70 m²/753 ft²
  • 1 cama King-size
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Suíte Deluxe com vista parcial para o Haram (Deluxe Partial Haram View Suite)
Suíte Deluxe com vista parcial para o Haram (Deluxe Partial Haram View Suite)
...
  • Vista: Rua
  • 92 m²/990 ft²
  • 1 cama King-size
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Premium
Premium
...
  • Vista: Cidade
  • 98 m²/1055 ft²
  • 2 camas individuais e 1 cam...
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Suite Premium com Cama Tamanho King (Premium Suite King)
Suite Premium com Cama Tamanho King (Premium Suite King)
...
  • Vista: Cidade
  • 98 m²/1055 ft²
  • 2 camas individuais e 1 cam...
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Quarto Twin Premium com vista parcial para o Haram (Premium Partial Haram View Twin Room)
Quarto Twin Premium com vista parcial para o Haram (Premium Partial Haram View Twin Room)
...
  • Vista: Rua
  • 37 m²/398 ft²
  • 2 camas individuais
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Comentários recentes de clientes

Comentários da Agoda (619)Comentários da Booking.com (7080)
Limpeza7,9
Instalações7,7
Localização9,5
Qualidade e conforto do quarto8,0
Atendimento8,0
Custo-benefício7,4
Fornecido por hóspedes verificados de Agoda
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Quarto Twin Premium com vista parcial para o Haram
Quarto King Premium com vista parcial para o Haram
Quarto Twin Premium com vista para a cidade
Quarto King Premium com vista para a cidade
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Mostrando 479 avaliações de hóspedes verificados
12345
9,6
Incrível
Khaled, Arábia Saudita
Família com criança
Suíte Familiar com vista parcial para o Haram
Hospedou-se 1 noite em setembro de 2018
The hotel was not have the right details of my booking ”
I had to contact Agoda customer office. They contact the hotel and come back to me that I should pay extra 150 SAR+vat to the hotel and Agoda will refund me later. I stayed with one bed less than expected and didn't pay money to the hotel. The customer service was helpful and deal well with the problem, but of course I would like if I found my booking as expected and conformed by your email.
Avaliado em 16 setembro 2018
Dear Valued Guest, 

 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 
 
Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
6,4
Bom
Adam, Malásia
Casal
Quarto King Clássico com vista parcial para o Kaaba
Hospedou-se 1 noite em setembro de 2018
Confused with the rules”
Lack of breakfast food choices Cannot.take.photo.#at P11 balcon Why P11 breakfast area only open for certain group?
Avaliado em 15 setembro 2018
Dear Valued Guest, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, Your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future, we apologize for any inconvenience occurred to you and the necessary action will be taken. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
8,0
Excelente
khairuzam, Malásia
Casal
Quarto King Classic com vista parcial para o Haram
Hospedou-se 3 noites em setembro de 2018
Room ”
Room size too big for couple traveller and toilet size small Your front desk staff not friendly and can't speak simple english
Avaliado em 15 setembro 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
10,0
Incrível
Adrian, Indonésia
Casal
Quarto King Classic com vista parcial para o Haram
Hospedou-se 1 noite em setembro de 2018
Nice hotel with good view”
Nice, clean, good food, and quite good view
Avaliado em 09 setembro 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
8,0
Excelente
Zakir
Casal
Quarto Twin Classic com vista parcial para o Haram
Hospedou-se 2 noites em setembro de 2018
Location & Breakfast buffet were outstanding.”
Had a short visit to Makkah. Enjoyed the stay with much comfort & ease as the hotel is 3 min walk away from Masjid Al-Haram. Thanks a lot to Mr. Ahmed at the front desk for accommodating my requests.
Avaliado em 09 setembro 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
7,2
Muito bom
Nurul
Casal
Quarto King Classic com vista para a cidade
Hospedou-se 1 noite em setembro de 2018
Muito bom”
We got our room at 4pm++, bathroom is bit small for this type of room (classic king room city view)
Avaliado em 07 setembro 2018
Dear Valued Guest, Thank you for your recent comment regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Our Hotel a leader in excellence. However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely! Bushra Abdulrazzaq Assistant Director of Front Office
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Al Marwa Rayhaan Hotel by Rotana
8,4
Excelente
Nurul
Casal
Quarto Twin Clássico com vista para a cidade
Hospedou-se 3 noites em setembro de 2018
Overall good”
Near to Al Haram, everything is good
Avaliado em 07 setembro 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
9,6
Incrível
Mohd, Malásia
Casal
Quarto Twin Clássico com vista para a cidade
Hospedou-se 2 noites em setembro de 2018
Awesome!”
arguably te closest hotel to Al Haram (King AbdulAziz Gate), gorgeous breakfast (heavenly croissants), elevators was fast and abundant, very helpful receptionist, clean room & toilet, superfast room cleaners. Wifi coverage is weak in some areas though...wifi speed is more than good.
Avaliado em 07 setembro 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
4,4
Syamsul, Malásia
Casal
Quarto King Clássico com vista parcial para o Kaaba
Hospedou-se 2 noites em setembro de 2018
Elevator shutdown ”
Good location and view.. ..short notice on elevator shutdown and no complimentary drink or late check out for waiting an elevator
Avaliado em 07 setembro 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 18 setembro 2018
Al Marwa Rayhaan Hotel by Rotana
7,2
Muito bom
Yusuf, África do Sul
Casal
Quarto King Classic com vista para a cidade
Hospedou-se 5 noites em junho de 2018
Stay OK”
Breakfast good. Toilet pan too close to shower door - separated by about 6 inches and had to prevent clothes touching toilet pan when entering shower- reception staff would not change room saying come back later and then next day. We checked in at 3:30pm hoping to get the room by check in time at 4pm - room was only ready at 6pm -no sorry or apology. Received e-mails from Rotana hotel to Check In Online to avoid queues and have your room key "ready" - the Reply/ Submit button to this e-mail does not work. In a similar situation in the USA a hotel gave us complimentary dinner for the inconvenience and wait when check in was delayed by just half hour! The Housekeeping cleaners from Bangladesh and Egyptia working on 4th Floor were very good and also made up the room everyday..
Avaliado em 28 junho 2018
Dear Mr., Greetings from Al Marwa Rayhaan Rotana – Makkah! Thank you for your participation in our guest satisfaction survey following your most recent stay with us. I am saddened to learn about your dissatisfaction with our services and rooms cleanliness provided to you during your stay. Rest assured that all challenges you have unfortunately experienced throughout your stay are certainly not our standards. We constantly strive for quality and consistency and are always looking to improve our performance for the better. We are taking your comments very serious and will execute the relevant training and corrective actions without delay to ensure that when you return, you will have a flawless stay with us. Once again, I would like to thank you for sharing your feedback with us and looking forward to welcoming you back in the nearest future. We look forward to hearing from you and thank you for your trust in Rotana. Sincerely, Bushra.B. Abdulrazzaq Assistant Director of Front
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Al Marwa Rayhaan Hotel by Rotana
9,2
Incrível
FAWAD, Paquistão
Família com criança pequena
Quarto Twin Clássico com vista para a cidade
Hospedou-se 9 noites em junho de 2018
best location ”
good hotel .only issue shower place in bathroom don't have separation and gets wet everywhere in shower.rest all great.
Avaliado em 27 junho 2018
Dear Valued Guest, Thank you for your recent comments regarding Al Marwa Al Rayhaan by Rotana Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future Sincerely, Bushra.B. Abdulrazzaq Assistant Director of Front Office
Respondeu em 09 julho 2018
Al Marwa Rayhaan Hotel by Rotana
6,4
Bom
Muhammad, Emirados Árabes Unidos
Viajantes em Negócios
Quarto King Classic com vista para a cidade
Hospedou-se 1 noite em junho de 2018
Washroom is too small ”
Room facility remove in Ramzan , no iron bath robe in room
Avaliado em 17 junho 2018
Dear Mr. Mohammed, Thank you for your recent comment regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Our Hotel a leader in excellence. However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely! Bushra Abdulrazzaq Assistant Director of Front Office
Show more
Al Marwa Rayhaan Hotel by Rotana
9,2
Incrível
Maissa, Arábia Saudita
Família com criança
Quarto King Classic com vista para a cidade
Hospedou-se 1 noite em junho de 2018
Great experience, great food, and great hospitality ”
I loved my stay at your hotel. Super fancy.
Avaliado em 09 junho 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 17 junho 2018
Al Marwa Rayhaan Hotel by Rotana
8,8
Excelente
Mohd, Arábia Saudita
Família com criança pequena
Quarto King Classic com vista para a cidade
Hospedou-se 2 noites em maio de 2018
Excellent location with good food”
The ambience, location and food
Avaliado em 13 maio 2018
Dear Valued Guest, 
 Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 13 maio 2018
Al Marwa Rayhaan Hotel by Rotana
9,2
Incrível
umar, Paquistão
Família com criança pequena
Suite Deluxe - Cama King-size
Hospedou-se 1 noite em maio de 2018
Good Staff and Good Location”
Its been a good journey to Mecca and Al Marwa Rayhaan was a good selection for the hotel the main reason for selecting Rotana is location .. It was nice stay there the staff is very helpful and only drawback is they dont have good breakfast and i think these hotels should provice zamzam in the room instead of branded water bottles coz in mecca there is nothing better than zamzam ... overall it was a good hotel and i would definately come again
Avaliado em 05 maio 2018
Dear Valued Guest, 
 Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra.B. Abdulrazzaq Assistant Director of Front Office
Respondeu em 08 maio 2018
Al Marwa Rayhaan Hotel by Rotana
9,2
Incrível
umar, Paquistão
Família com criança pequena
Suíte Clássica com vista parcial para o Haram
Hospedou-se 3 noites em abril de 2018
Good location Excellent staff”
well I found them far better than my previous stay here... the staff was really helpful and they speak English which is another good thing about this hotel... breakfast was OK but overall stay was wonderful and I will definitely come again....
Avaliado em 04 maio 2018
Dear, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 05 maio 2018
Al Marwa Rayhaan Hotel by Rotana
5,2
Jaber, Arábia Saudita
Grupo
Quarto quádruplo
Hospedou-se 1 noite em abril de 2018
Acima da média”
Toilet are very small, room is not very clean as I found small ship of wood hidden in room’s carpet!! Windows are not clean! No compelmantry coffee or dates as most hotels in the region is provided!
Avaliado em 20 abril 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 25 abril 2018
Al Marwa Rayhaan Hotel by Rotana
7,6
Muito bom
umar, Paquistão
Família com criança pequena
Quarto King Classic com vista para a cidade
Hospedou-se 4 noites em abril de 2018
not value for money ”
they gave me very low grade room though I paid more so it's kinda upset coz staff is not helpful at All
Avaliado em 19 abril 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 25 abril 2018
Al Marwa Rayhaan Hotel by Rotana
9,2
Incrível
farooq, Emirados Árabes Unidos
Família com criança pequena
Quarto King Classic com vista para a cidade
Hospedou-se 3 noites em abril de 2018
location brekfast room”
nice room good breakfast and perfect location
Avaliado em 18 abril 2018
Dear Valued Guest, 

 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 
 
Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Respondeu em 25 abril 2018
Al Marwa Rayhaan Hotel by Rotana
10,0
Incrível
noraani, Malásia
Família com criança
Quarto quádruplo
Hospedou-se 6 noites em março de 2018
Service is very excellent ”
Very recommend staff is very helpful
Avaliado em 18 março 2018
Dear Valued Guest, 
noraani Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra. B. Abdulrazzaq Assistant Director of Front Office
Respondeu em 25 março 2018
Al Marwa Rayhaan Hotel by Rotana
12345
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