Bel Air Collection Resort and Spa Cancun
Bel Air Collection Resort and Spa Cancun
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Quarto Deluxe com vista para a lagoa - Cama Bel Air Collection Resort and Spa Cancun
Quarto Deluxe com vista para a lagoa - Cama
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Lobby Bel Air Collection Resort and Spa Cancun
Lobby
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Lobby Bel Air Collection Resort and Spa Cancun
Lobby
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Vista Interior Bel Air Collection Resort and Spa Cancun
Vista Interior
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VER NO MAPA Bel Air Collection Resort and Spa Cancun
VER NO MAPA
Muito bom
Localização
7,2
Ver todas as 60 fotos Bel Air Collection Resort and Spa Cancun
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Removido dos Favoritos
Muito bom
Baseado em 72 comentáriosVeja as opiniões dos hóspedes
7,0
Custo-benefício7,1
Avaliação da localização7,2
Aeroporto mais próximoAeroporto Internacional de Cancún (CUN)
Distância do aeroporto9,8 km
Tem restaurante?Sim
  • Praia privada

  • Ar-condicionado

  • Serviço de quarto 24 horas

  • Bar

Opções de quartos
Esta propriedade está com demanda elevada!Última reserva feita poucos minutos atrás
Quarto Deluxe com vista para a lagoa (Deluxe Lagoon View)
Quarto Deluxe com vista para a lagoa (Deluxe Lagoon View)
...
  • Vista: Lagoa
  • 27 m²/291 ft²
  • 2 camas de casal e 1 cama K...
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Deluxe com vista para o mar (Deluxe Ocean View)
Deluxe com vista para o mar (Deluxe Ocean View)
...
  • Vista: Mar
  • 27 m²/291 ft²
  • 2 camas de casal e 1 cama K...
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Suíte em frente à praia (Suite Beach Front)
Suíte em frente à praia (Suite Beach Front)
...
  • Chuveiro e banheira
  • 1 cama King-size
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Vista Deluxe para o Lago - Tudo Incluído (Deluxe Lake View All Inclusive)
Vista Deluxe para o Lago - Tudo Incluído (Deluxe Lake View All Inclusive)
...
  • Vista: Lagoa
  • Não fumantes
  • 2 camas de casal e 1 cama K...
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Deluxe vista para o oceano - Tudo Incluído (Deluxe Ocean View All Inclusive)
Deluxe vista para o oceano - Tudo Incluído (Deluxe Ocean View All Inclusive)
...
  • Vista: Mar
  • Não fumantes
  • 2 camas de casal e 1 cama K...
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Quarto Deluxe Vista Oceano (Deluxe Room Ocean View)
Quarto Deluxe Vista Oceano (Deluxe Room Ocean View)
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  • Não fumantes
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Deluxe Room Lagoon View
Deluxe Room Lagoon View
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  • Não fumantes
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Kool Lanais Suite
Kool Lanais Suite
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  • Não fumantes
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Suite Romance Experience
Suite Romance Experience
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  • Não fumantes
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Quádruplo Deluxe com vista para o mar (Quadruple Deluxe Sea View)
Quádruplo Deluxe com vista para o mar (Quadruple Deluxe Sea View)
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    Comentários recentes de clientes

    Comentários da Agoda (72)Comentários da Booking.com (241)
    Limpeza7,1
    Instalações5,7
    Localização7,2
    Qualidade e conforto do quarto7,2
    Atendimento7,3
    Custo-benefício7,1
    Fornecido por hóspedes verificados de Agoda
    Filtrar avaliações de hóspedes por:
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    Tipo de quarto
    Quarto Deluxe com vista para a lagoa
    Deluxe com vista para o mar
    Suíte em frente à praia
    Deluxe vista para o oceano - Tudo Incluído
    Mostrando 64 avaliações de hóspedes verificados
    1234
    4,4
    AMANDA, Austrália
    Viajantes em Negócios
    Deluxe vista para o oceano - Tudo Incluído
    Hospedou-se 2 noites em junho de 2018
    Terrible!”
    I booked a room with twin beds to stay at the end of a business trip. They would not honour the twin beds despite the booking and I stayed with my mother in a queen bed. The bell boys were fabulous The check-in staff were rude, unhelpful and disengaged. There were broken cupboards, dangerously sharp sliding door to the balcony, tiles missing in the bathroom. Would not recommend.
    Avaliado em 20 setembro 2018
    6,0
    Ruben, Estados Unidos da América
    Casal
    Deluxe com vista para o mar
    Hospedou-se 3 noites em setembro de 2018
    Best days are gone!”
    In spite of good staff, the facilities show need of a good renovation.
    Avaliado em 13 setembro 2018
    4,4
    daphne, Reino Unido
    Viajantes Individuais
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 2 noites em julho de 2018
    outdated, unnecessarily complicated payment system, and boring”
    Pool was lovely, as was proximity to the sea. They had so few sunloungers on the beach though that you had to be there by 8am to get one. Plenty of sun loungers by the pool. Hotel itself was very outdated and disappointing. Breakfast was overpriced and a bit gross, their free breakfast of pastries (6-8am) was actually better. Our door was missing its outer-rim lining so light just flooded in and we’d booked a room with two beds but when we arrived they said they didn’t have any so my friend had to sleep on a sofa bed they pulled out. There was also some entertainments guy trying to get people to play pool games etc by talking obnoxiously all day into a microphone around the poolside (spoiling about the only good thing in the hotel). There also lacked any good places to eat within walking distance (we did not like the hotel restaurant - weird vibe) - we ended up eating nachos in a sweltering roadside place for dinner for lack of any other option.
    Avaliado em 22 julho 2018
    9,2
    Incrível
    Rosa, Estados Unidos da América
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 1 noite em janeiro de 2018
    Good Value. Clean Facilities. Great Restaurant Options”
    We were very happy with our booking at Bel Air. It was a relaxing, beautiful location. Although the hotel is obviously old, it is not run down. It might be aged, but it has been cared for, and our experience was a pleasant one. The lobby, the little bar, and the room was clean. The staff was polite. A big plus is that many spoke English. The restaurant has MANY dining options. For those choosing all inclusive type stays, you won't get bored with the menu. The pool was clean, and very pretty. The loungers were comfortable. The beach access is super easy. Final thoughts: It is a small, pretty location at the south end of Zona Hotelera. Perfect for a 3 or 4 night getaway.
    Avaliado em 05 fevereiro 2018
    2,0
    Thu-Ha, Austrália
    Casal
    Suíte em frente à praia
    Hospedou-se 1 noite em dezembro de 2017
    DON'T STAY HERE”
    I booked the nicest room at this hotel and it was still terrible. Moved as toilet was leaking to a standard room. This room was also very dingy. Wouldn't waste my time or money on this place. Location is close to the airport, but not to anything else. They gave us complimentary massages to make up for room change, but the staff didn't turn up and they spent about 45 mins trying to find the staff at the spa. Breakfast is also pretty bad. Would avoid this place, so many other better places to book at
    Avaliado em 29 janeiro 2018
    5,2
    lydia, Estados Unidos da América
    Família com criança pequena
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 3 noites em janeiro de 2017
    Not good ”
    Horrible
    Avaliado em 01 fevereiro 2017
    6,0
    Shane, Estados Unidos da América
    Viajantes Individuais
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 2 noites em janeiro de 2017
    Just OK”
    I stayed here for two days to get some rest and relaxation after several nights of a music festival down south of Playa Del Carmen. The reason I chose this hotel is because it had a spa and also beach front. Upon arrival it was clear that the place needs substantial cosmetic improvements. It's not horrible but for the price, I expected a little more in the area of visually pleasing. My room was large but also a bit dirty. The faucet in the bathroom was broken...it still worked but was bent over and flimsy. The bathroom had no towels when I arrived so I had to ask for them. It's extremely apparent that the management could care less about keeping things updated and in working condition. I can easily see this hotel getting demolished in the next fifty years if they keep things going the same way. After checking out the prices of a massage along with the overall feeling of things being "not so clean", I decided it was not worth it. And I am a hippie with long hair and a beard! Lol The food in the restaurant was pretty good though. My only complaint with the restaurant is that I could not take food back to my room. I ordered a bit too much and expected that I could take the test back with me. This was a big NO. I paid for food but was not allowed to leave the restaurant with it. No thanks. Overall I would never go back here. The one and only thing that adds any value to this hotel is the pool and beach front.
    Avaliado em 19 janeiro 2017
    8,4
    Excelente
    YUE, Singapura
    Casal
    Deluxe com vista para o mar
    Hospedou-se 2 noites em janeiro de 2016
    Good Place!”
    Good Place, but so pitty that my girlfriend left me after this travel.. But anyway this hotel is amazing
    Avaliado em 26 dezembro 2016
    9,2
    Incrível
    jinrun, Canadá
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 1 noite em novembro de 2016
    Very good for the price”
    Not very clean
    Avaliado em 13 novembro 2016
    10,0
    Incrível
    wenbo, Estados Unidos da América
    Grupo
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 2 noites em março de 2016
    good”
    wonderful
    Avaliado em 21 outubro 2016
    6,4
    Bom
    Lizeth, México
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 2 noites em julho de 2016
    The location was fine”
    I liked the hotel, it has a nice pool with a view to the beach! The staff was extremely friendly. The only bad impression I got was when I checked in, the hotel was supposed to deliver the room at 3 sharp, but the room was not ready so I had to wait 45 minutes for it to be cleaned and finally delivered. My room had a jacuzzi (which sounds great), BUT.... when I used it, the water practically got out and spilled the room... shower time!!! Anyway, the staff helped me.
    Avaliado em 19 agosto 2016
    8,7
    Excelente
    Rahul, Estados Unidos da América
    Casal
    Deluxe com vista para o mar
    Hospedou-se 4 noites em janeiro de 2016
    Great view of the beach”
    Beach, Room view, Location
    We wanted to stay somewhere away form the bustle of the hotel area. Bel air provided this (though they did blast music at the pool for a good chunk of the day). We were given a great room on the top floor looking out at the ocean. It was beautiful. The staff was very friendly and accommodating. It was very easy to hop on a bus and get to restaurants. The room was clean and big enough for our needs. We did order a burger at the pool bar, which we found to be terrible, but oh well... This place was much cheaper than any other hotel we saw on the strip, and while I wouldnt give it a 5 star rating, it was close to the airport, on a nice part of the beach away from the noise, and was very comfortable. We couldn't have asked for more for what we paid.
    Avaliado em 26 janeiro 2016
    6,8
    Bom
    Alessandra, Austrália
    Casal
    Suíte em frente à praia
    Hospedou-se 6 noites em janeiro de 2016
    Honeymoon”
    The staff at the spa where great The pool had a beautiful outlook over the carrebean ocean it good do with a little updating and they could offer a tatie seven though we where in the shoulder season it felt like a low season The restaurant could do with a big overhaul in decor and food infusion of Mexican Italian didn't work t had no feel for either Mexican or Italian But over all the experience of Cancun was fantastic
    Avaliado em 26 janeiro 2016
    2,0
    Roberto, Estados Unidos da América
    Viajantes Individuais
    Deluxe com vista para o mar
    Hospedou-se 3 noites em janeiro de 2016
    From One Hassle to Another”
    I rather not remember how difficult they made it. Luckily, I was able to step out of the "situation" and book a room at a much better hotel.
    Avaliado em 22 janeiro 2016
    7,0
    Muito bom
    Aalaa, Arábia Saudita
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 3 noites em outubro de 2015
    Lovely staff , relaxing hotel”
    Beach , staff
    Avaliado em 26 outubro 2015
    9,7
    Incrível
    Jordan, Austrália
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 1 noite em julho de 2015
    Great stop over”
    Pool, location, staff
    We only stayed at bel air for one night on the way through to Tulum. We ate at the restaurant which was fantastic, the rooms were beautiful and the staff very helpful. It is far enough away from the intensity of Cancun so we really enjoyed a quiet and relaxing night. We will stay there again.
    Avaliado em 29 julho 2015
    6,3
    Bom
    Zoe, Austrália
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 2 noites em fevereiro de 2015
    Nice rooms, great staff, slightly run down hotel”
    The view, very comfortable bed and infinity pool
    The Bel Air was a little run down, the room itself was great, with excellent amenities but I do feel that it is overrated. We ordered room service that was so bad it was inedible. We asked for assistance from staff about getting to some ruin sites and booking drivers etc and they didn't seem to want us to go! They offered excellent service regarding everything else though.
    Avaliado em 13 fevereiro 2015
    7,0
    Muito bom
    vincent, Austrália
    Casal
    Suíte em frente à praia
    Hospedou-se 4 noites em junho de 2014
    nice beach stay.”
    staff, room view, pool are
    An older resort but very pleasant with great location. Restaurant on lake across road is nice dinner setting. Great staff.
    Avaliado em 30 junho 2014
    6,0
    Deepak, Índia
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 3 noites em junho de 2014
    Average”
    Beach, Swimming pool, Staff
    It was an average hotel, the room was small, a bit rusty and with old furniture. We stayed in a room with Lagoon view, the view wasn't bad but the ocean view would be the best. They have a nice swimming pool that ends right at the beach. So you can just relax in the pool while enjoying the beach view and sun. We didn't like the food in the restaurant much, so we preferred to eat outside. You have to travel for around 20-30 mins for the food but the public transport is easily accessible and cheap as well.
    Avaliado em 20 junho 2014
    3,3
    ARIANA, Estados Unidos da América
    Casal
    Quarto Deluxe com vista para a lagoa
    Hospedou-se 4 noites em julho de 2013
    Not going back there ever!”
    Pool, beach, location
    The room was dirty when we arrived, the hotel building was in bad conditions. It has lickings on the roof, plumbing issues. The worst part was the staff members having inappropiate conduct towards us. One of the employees came to us and asked inappropiate questions and invaded our space.
    Avaliado em 04 agosto 2013
    1234
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