Novotel Pekanbaru
Quarto Superior 1 Cama de Casal Novotel Pekanbaru
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Removido dos Favoritos
8,4
Excelente
/10
( 481 comentários)Veja as opiniões dos hóspedes
VER NO MAPA
8,7
Excelente
Avaliação da localização
Localização excelente
Estacionamento
GRÁTIS
  • Mall Ciputra Seraya60 m
  • Sadira Plaza690 m
  • Ponte de Siak1,05 km
  • Kedai Kopi Kimteng1,27 km
  • Mal Pekanbaru1,29 km
  • Biblioteca HS Soeman1,36 km
  • Star City Square1,36 km
  • Pekanbaru Great Mosque1,37 km
  • Mercado Senapelan1,42 km
  • Mercado Tradicional Pasar Bawah1,57 km
  • Wi-Fi grátis

    Novotel Pekanbaru

    JALAN RIAU NO. 59 Pekanbaru, Centro da Cidade Pekanbaru, Pekanbaru, Indonésia, 28154 - VER NO MAPA
    Incrível reputação
    94% recomendariam a um amigo
    Café da manhã fantástico
    90% menções positivas
    • Transporte para o aeroporto

    • Wi-Fi grátis nos quartos

    • Sauna

    • Ar-condicionado

    • Limpeza diária

    Esta acomodação está com demanda elevada!

    Reservado 27 vezes

    Classificação da acomodação|Comparado com 202 acomodações de Pekanbaru
    Ver todas as classificações
    Avaliação da limpeza
    8.6/10
    Avaliação de casais/duplas
    8.7/10
    Avaliação geral
    8.4/10
    Avaliação da localização
    8.7/10
    Melhor que
    98
    %
    das acomodações de Pekanbaru
    Melhor que
    98
    %
    das acomodações de Pekanbaru
    Melhor que
    97
    %
    das acomodações de Pekanbaru
    Melhor que
    96
    %
    das acomodações de Pekanbaru
    Custo-benefício8,5
    Avaliação da localização8,7
    Aeroporto mais próximoAeroporto Internacional Sultan Syarif Kasim II (PKU)
    Distância do aeroporto8,2 km

    Quartos disponíveis em Novotel Pekanbaru

    Quarto superior com 2 camas individuais (Superior Room With 2 Single Beds)
    Quarto superior com 2 camas individuais (Superior Room With 2 Single Beds)
    ...
    • Tamanho do quarto: 28 m²
    • Não fumantes
    • 1 cama Queen-size
    Insira as datas para ver os preços
    Quarto Superior 1 Cama de Casal (Superior Room with 1 Double Bed)
    Quarto Superior 1 Cama de Casal (Superior Room with 1 Double Bed)
    ...
    • Tamanho do quarto: 28 m²
    • Chuveiro e banheira
    • 1 cama de casal
    Insira as datas para ver os preços
    Twin room - Single use - Superior
    Twin room - Single use - Superior
    ...
      Insira as datas para ver os preços
      Double room - Single use - Superior
      Double room - Single use - Superior
      ...
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        Quarto Duplo - Superior (Double Room - Superior)
        Quarto Duplo - Superior (Double Room - Superior)
        ...
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          Room Assigned on Arrival
          Room Assigned on Arrival
          ...
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            Deluxe Balcony
            Deluxe Balcony
            ...
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              Junior suite 2 beds
              Junior suite 2 beds
              ...
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                Room Luxury
                Room Luxury
                ...
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                  Run of House
                  Run of House
                  ...
                    Insira as datas para ver os preços
                    Ofertas internas: até 30% de desconto!

                    Se você entrar na sua conta os preços caem!

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                    Comentários sobre Novotel Pekanbaru de hóspedes reais

                    Fornecido por hóspedes verificados da Agoda
                    Comentários - Agoda (481)Comentários - Booking.com (193)
                    Limpeza8,6
                    Instalações8,2
                    Localização8,7
                    Atendimento8,2
                    Custo-benefício8,5
                    Avaliação acima da média em Pekanbaru
                    Avaliação
                    9+ Excepcional (72)
                    8-9 Excelente (50)
                    7-8 Muito Bom (53)
                    6-7 Bom (9)
                    <6 Abaixo das expectativas (12)
                    Período do ano
                    Mar. - Mai. (68)
                    Jun. - Ago. (30)
                    Set. - Nov. (57)
                    Dez. - Fev. (41)
                    Todos os hóspedes (481)
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                    Mostrando 196 avaliações de hóspedes verificados
                    12345
                    10,0
                    Incrível
                    andri, Indonésia
                    Viajantes Individuais
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em janeiro de 2019

                    EXCELENT HOTEL”

                    HOTEL WITH BEST SERVICE AND FACILITY, THANKS !!!

                    Avaliado em 22 julho 2019
                    8,8
                    Excelente
                    Ridwan, Indonésia
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em abril de 2019

                    One of the best hotel in town, but they can do better”

                    I had short trip to Pekanbaru and this hotel offered almost everything I required. The room was nice (and efficient), and they are situated at strategic location, exactly next to the mall which was huge plus point for me. Breakfast was okay, and so does the fitness centre. The only thing which I guess required improvement is the front office. I hope they can share smile more to the guest, and avoid having intense communication (if it was not arguing each other) through handie talkie while serving the customer.

                    Avaliado em 10 abril 2019
                    7,2
                    Muito bom
                    Fifi, Indonésia
                    Família com criança
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em junho de 2019

                    Not the usual Accor service that i know”

                    We book 2 rooms with connecting door and report to front office earlier than check in time. So we expect the staff can prepare the rooms better. But it was such a disappointed : the water heater was broken in one room, both safe-deposit box were error.. and we were already reluctant to report it :( One of our room was smell of cigarette even though it’s non smoking room. It was my second stay in this hotel, and the service that i experienced there was not the usual accor service that i know. Hope it will improve.

                    Avaliado em 11 junho 2019
                    10,0
                    Incrível
                    Swati, Indonésia
                    Casal
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 2 noites em janeiro de 2019

                    Perfect place for every occassion”

                    We were at Novotel Pekanbaru for our anniversary and must say we couldn't have made a better choice. In just one discussion, the hotel took care of all our requirements. Mr. Clift and his team left no stone unturned to make us feel pampered. Our room was decorated beautifully and we had a cake and card waiting for us in the room on check-in. The candle-light dinner by poolside was perfect. The Chef took care of our vegetarian requirements and made a delicious meal. The rooms and all places are spick and span. The staff is friendly and hospitable. Gym has all equipment for a quick workout. The breakfast spread is large, lots of food variety to choose from. Location is great as its right next to Ciputra Mall. We are definitely staying here next time!

                    Avaliado em 21 janeiro 2019
                    8,0
                    Excelente
                    Lie, Indonésia
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em maio de 2019

                    Nice hotel”

                    Nice hotel

                    Avaliado em 10 junho 2019
                    9,6
                    Incrível
                    TINI, Indonésia
                    Viajantes em Negócios
                    Quarto superior com 2 camas individuais
                    Hospedou-se 1 noite em outubro de 2018

                    the room is clean”

                    here the room is very clean and the staff is very helpful.

                    Avaliado em 21 maio 2019
                    8,0
                    Excelente
                    Chia, Singapura
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 2 noites em junho de 2018

                    Well worth the money spent!”

                    I booked three rooms for 2 nights in Novotel Pekanbaru, and it cost me only less than Sgd60 per room/night.. judging from the hotel standard, it is definitely money well spent! It is situated right beside a mall, which makes dining / shopping so much more convenient!

                    Avaliado em 30 junho 2018

                    Dear Chia, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We are delighted to know you had an enjoyable stay and particularly value our hotel. Your positive feedback will serve as an encouragement as we strive to continuously improve the quality of our service. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Sincerely, A. Malik Azhary General Manager

                    Respondeu em 03 julho 2018
                    Novotel Pekanbaru
                    10,0
                    Incrível
                    Kang, Singapura
                    Família com criança pequena
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 5 noites em dezembro de 2017

                    Convenient location n cosy bed with good spread of breakfast.”

                    The lady staff at the counter always greeted us with a warm smile every morning when we went for breakfast. She remembered our room number too. The lift is faster compared to Tangram hotel ( we went to recce the spa, waited for the lift n so looooong.... ) , we glad we made the right chose. Counter staff at lobby were helpful providing useful information to our queries. Security boy was helpful to call taxi for us n inform driver our destination. The road in front of Novotel was very busy, blessed that there were traffic guards to control n stop cars for us to cross the road safely to n fro to the opposite Sadira Mall. Love this hotel as Ciputra mall is just beside the popular mall ( better than SKA MALL). Lots of food, shops, games centre, salon,cinema,etc. Strongly recommend Novotel Pekanbaru to tourists. Also, the pool is cleaned daily. The only disappointment is the staff at breakfast lounge do not serve hot drinks to hotel guests. It is double standard no consistency.

                    Avaliado em 15 dezembro 2017

                    Dear Kang, We would like to thank you for choosing Novotel Pekanbaru as your accomodation choices and for taking the time to share your experience with us. We are extremely happy to read all your positive comment. The friendliness of our staff is the most gratifying. We will share this comment to the whole team as encouragement to better serve our guests. However, we regret to read your comment regarding our staff during breakfast, please accept our sincere apologize for the inconvenience. But kindly rest assured, additional training will be given to ensure this mistake do not happen again. We hope this experience will not alter your confidence in Novotel Pekanbaru and that you will give us the opportunity to welcoming you again. Best Regards, A.Malik Azhary General Manager

                    Respondeu em 22 janeiro 2018
                    Novotel Pekanbaru
                    9,2
                    Incrível
                    Rofans, Singapura
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 2 noites em dezembro de 2016

                    Best Hotel in Pekanbaru So Far”

                    1. Excellent location, walking distance to a major shopping center 2. Top notch high quality toiletries and amenities 3. Furniture and equipment are all brand new 4. The staffs are good and friendly, although they can still do a little bit better 5. Fair number of varieties of breakfast 6. Good facilities, wish I could use them all 7. Tremendous decorations were being put up for the festive seasons

                    Avaliado em 30 dezembro 2016
                    8,0
                    Excelente
                    Wan, Indonésia
                    Viajantes Individuais
                    Quarto superior com 2 camas individuais
                    Hospedou-se 2 noites em setembro de 2016

                    trying the new hotel in town”

                    at first a little bit surprise that novotel had open here in Pekanbaru small town. come to my mind to try this hotel. the price still good for the moment. acceptable. the room is good. i feel great inside. the design and material used is good. happy to stay inside. the choices of breakfast is wonderful. so many so that we cant stop eating in breakfast. its just the swimming pool too small i think for Novotel class hotel. wish its bigger just like other Novotel in other town. the staff performance is not satisfy me.when I checked in, the front desk guy said that accor member can get points here. but since my card left in my wallet in the car so i decide to put my member number when i checked out. but finally when i checked another front desk staff said i can not use it and telling it to me just like it is my false. she said it with bad attitude. to avoid arguing, with deep DISAPPOINT feeling i just left the hotel. will consider to come to this hotel again.

                    Avaliado em 05 outubro 2016
                    8,4
                    Excelente
                    Christianto, Indonésia
                    Casal
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em junho de 2016

                    Disappointing room service”

                    In summary the hotel is good, however the service was somewhat disappointing. It took 4-5 requests for amenities refill and took multiple phone calls requesting for a fruit knife before they are able to finally advise that knives cannot be loaned to hotel patrons. Lack of sync among housekeeping staff.

                    Avaliado em 23 junho 2016
                    8,8
                    Excelente
                    WUNDY, Singapura
                    Grupo
                    Quarto superior com 2 camas individuais
                    Hospedou-se 2 noites em janeiro de 2019

                    Good Stay”

                    My guests from Singapore are enjoying the stay. The service of the staff for check-in is excellent and very efficient. We requested extra bed on the day itself and Novotel can fulfilled our requirements. Overall good experiences.

                    Avaliado em 07 janeiro 2019
                    8,4
                    Excelente
                    Doddy, Indonésia
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em novembro de 2018

                    New and cozy hotel with strategic location”

                    Most of the times, the rate are above average but if you’re lucky, you can get good bargain. All are satisfying except checkout process took so long due to minibar check (since i booked online through other site, the fridge was locked). There’s something else, the shower drain was stucked when I already wet inside!

                    Avaliado em 02 dezembro 2018
                    9,6
                    Incrível
                    Poh, Singapura
                    Casal
                    Quarto superior com 2 camas individuais
                    Hospedou-se 2 noites em setembro de 2018

                    Great stay at Novotel Pekanbaru”

                    It was a great 3 days 2 nights stay at Novotel Pekanbaru with my Husband. The hotel room was clean and is conveniently located beside the malls thus making shopping and dining easy. Travelling around in Pekanbaru is also made easy with the hotel's strategic location. The daily buffet breakfast was great with wide variety of food to choose from. We especially enjoyed their Indonesian Cuisine spread and of course the pastries and western food as well. There's also a swimming pool right outside the breakfast area and even though we did not manage to swim there due to time constrain, the pool looks clean and well maintain.

                    Avaliado em 02 outubro 2018

                    Dear Poh, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. We are very pleased to read that you like our products, breakfast, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

                    Respondeu em 04 outubro 2018
                    Novotel Pekanbaru
                    10,0
                    Incrível
                    Judy, Singapura
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em maio de 2019

                    Good ”

                    Great hotel

                    Avaliado em 18 maio 2019
                    8,4
                    Excelente
                    sianmelsa, Indonésia
                    Viajantes em Negócios
                    Quarto superior com 2 camas individuais
                    Hospedou-se 1 noite em maio de 2018

                    GOOG”

                    NICE

                    Avaliado em 08 janeiro 2019
                    10,0
                    Incrível
                    TINI, Indonésia
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 1 noite em novembro de 2018

                    Good location”

                    Hotel room is clean and the staff is very friendly. Its location is very strategic too.

                    Avaliado em 08 janeiro 2019
                    10,0
                    Incrível
                    Khairulbariah, Malásia
                    Família com criança
                    Quarto superior com 2 camas individuais
                    Hospedou-se 2 noites em outubro de 2018

                    clean”

                    clean and near by shopping mall

                    Avaliado em 29 outubro 2018

                    Dear Khairulbariah, Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. We are very pleased to read that you like our products, location, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

                    Respondeu em 05 novembro 2018
                    Novotel Pekanbaru
                    4,4
                    Sanjiv, Singapura
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 2 noites em setembro de 2018

                    Bad Service at Novotel even for a 2nd Tier City”

                    Rarely feel compelled to leave negative recommendations/reviews, especially for hotels in small cities. But Novotel Pekanbaru thoroughly deserves to be avoided by travelers of all types. Open for 2 years, they have done no training for staff. Both dinners I had in the restaurant resulted in >1 hour wait times AND incorrect/overcooked food. My dinner companions also waited and we ate at different times because kitchen couldn’t cope - but the restaurant was empty at the time!!!??? When I complained to the night manager, she took no action after agreeing to look into the issues. Morning manager refused to take any corrective action. Fully evident Novotel have done zero training for staff and certainly none around customer service. Very unhappy stay indeed. Will definitely avoid Novotel in Pekanbaru but also other cities based on this experience.

                    Avaliado em 07 setembro 2018

                    Dear Sanjiv, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. Please accept our sincere apologies for the unfortunate experience at Novotel Pekanbaru. We regret that our staff takes a long time to provide your dinner. The hotel was running a high occupancy during your stay. We are carefully investigated the problem and necessary action have been taken to the FB Manager and the team. Rest assured that we will emphasize on training and control to avoid future recurrence. We hope this experience will not impair your trust in Novotel Pekanbaru and that you will give us the opportunity of welcoming you again soon. A. Malik Azhary General Manager

                    Respondeu em 12 setembro 2018
                    Novotel Pekanbaru
                    6,8
                    Bom
                    thierry, Tailândia
                    Viajantes em Negócios
                    Quarto Superior 1 Cama de Casal
                    Hospedou-se 2 noites em junho de 2018

                    lack of management ”

                    I am quite disappointed with overall staff behaviour .Quite careless and not customer service oriented . specially restaurant. we were 3 persons ,order arrived at different time .my friend got is main course and we did not have yet our starter .It looked unorganised and not like what a novotel look like normally .Room are ok and pleasant .check in was very long may be due to the holiday period .Breakfast is mainly Indonesian food because few foreigner

                    Avaliado em 21 junho 2018

                    Dear Thierry, Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. The experience you describe in your review causes us deep concern. Please accept our sincere apologies for the unfortunate experience. Our aim and intent is to ensure all employees are totally costumer-focused and all guest concerns and requests are handled quickly and efficiently. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. Your suggestion on the breakfast menu has been carefully noted by our Executive Chef and will be taken into account for the next review of the Menu. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to welcome you, when you next visit Pekanbaru. If we can ever be of any assistance, please do not hesitate to let us know. Best Regards, A. Malik Azhary General Manager

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                    • Localização excelente
                    • Mall Ciputra Seraya