Alisa Hotel & Spa
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8,9
Excelente
/10
( 1137 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,8
Excelente
Avaliação da localização
Localização excelente - no centro da cidade
  • Lago Hoan Kiem440 m
  • Catedral de São José (Nha Tho Lon)740 m
  • Quarteirão Antigo800 m
  • Prisão Hoa Lo1,15 km
  • Museu de Belas Artes do Vietname1,97 km
  • Templo de Literatura2,08 km
  • Mausoléu de Ho Chi Minh2,25 km
  • Pagode One Pillar2,42 km
  • West Lake2,95 km
  • Museu de Etnologia do Vietname6,05 km
  • 4-star Hotel
    Wi-Fi gratuito

    Alisa Hotel & Spa

    7& 9 Hang Voi Street, BEST LOCATION IN OLD QUARTER!, Distrito de Hoan Kiem, Hanói, Vietnam - NO MAPA
    Excecional serviço
    Avaliado com 9,0 pelo serviço
    Excelente limpeza
    Avaliado com 8,5 pela limpeza
    Pequeno-almoço fantástico
    83% menções positivas
    Excecional reputação
    83% recomendariam a um amigo
    • Transfer do aeroporto

    • Wi-Fi grátis nos quartos

    • Câmbio monetário

    • Jacuzzi

    • Sauna

    Mais barato do que 97% das propriedades em Hanói nas últimas 24 horasComparado com 8096 propriedades em Hanói para várias datas
    Qualidade-preço8,7
    Distância até ao centro da cidade0. Km
    Avaliação da localização8,8
    Aeroporto mais próximoAeroporto Gia Lam (VVGL)
    Distância até ao aeroporto3,6 km

    Quartos disponíveis em Alisa Hotel & Spa

    Quarto Triplo com Varanda (Triple Room with Balcony)
    Quarto Triplo com Varanda (Triple Room with Balcony)
    ...
    • Tamanho: 36 m²
    • Varanda/terraço
    • 1 cama de casal e 1 cama Ki...
    Selecione as datas para ver os preços
    Suite Familiar com Varanda (Family Suite with Balcony)
    Suite Familiar com Varanda (Family Suite with Balcony)
    ...
    • Tamanho: 38 m²
    • Varanda/terraço
    • 2 camas King-size
    Selecione as datas para ver os preços
    Suite com Varanda (Suite with Balcony)
    Suite com Varanda (Suite with Balcony)
    ...
    • Tamanho: 36 m²
    • Varanda/terraço
    • 1 cama Queen-size
    Selecione as datas para ver os preços
    Quarto Triplo com Vista Cidade (Triple Room with City View)
    Quarto Triplo com Vista Cidade (Triple Room with City View)
    ...
    • Tamanho: 34 m²
    • Duche
    • 1 cama individual e 1 cama ...
    Selecione as datas para ver os preços
    Suite Familiar (Family Suite)
    Suite Familiar (Family Suite)
    ...
    • Tamanho: 36 m²
    • Duche
    • 2 camas King-size
    Selecione as datas para ver os preços
    Familiar Deluxe com vista para a cidade (Deluxe Family City View)
    Familiar Deluxe com vista para a cidade (Deluxe Family City View)
    ...
    • Tamanho: 36 m²
    • Vista: Cidade
    • 2 camas King-size
    Selecione as datas para ver os preços
    Superior de casal (Superior Double)
    Superior de casal (Superior Double)
    ...
    • Tamanho: 18 m²
    • Quartos para não fumadores
    • 1 cama King-size
    Selecione as datas para ver os preços
    Deluxe triplo com varanda (Deluxe Triple With Balcony)
    Deluxe triplo com varanda (Deluxe Triple With Balcony)
    ...
    • Tamanho: 34 m²
    • Vista: Cidade
    • 1 cama individual e 1 cama ...
    Selecione as datas para ver os preços
    Quarto Familiar Deluxe com varanda (Family Deluxe Balcony)
    Quarto Familiar Deluxe com varanda (Family Deluxe Balcony)
    ...
    • Tamanho: 36 m²
    • Vista: Cidade
    • 2 camas King-size
    Selecione as datas para ver os preços
    Deluxe de casal (Deluxe Double)
    Deluxe de casal (Deluxe Double)
    ...
    • Tamanho: 20 m²
    • Vista: Cidade
    • 1 cama King-size
    Selecione as datas para ver os preços
    Ranking da propriedade|Comparado com 8096 propriedades em Hanói
    Ver todas as classificações
    Avaliação do serviço
    9.0/10
    Avaliação qualidade-preço
    8.7/10
    Avaliação da localização
    8.8/10
    Avaliação de casais/pares de hóspedes
    8.8/10
    Melhor que
    98
    %
    das propriedades em Hanói
    Melhor que
    97
    %
    das propriedades em Hanói
    Melhor que
    97
    %
    das propriedades em Hanói
    Melhor que
    97
    %
    das propriedades em Hanói
    Oferta para Membros Agoda: até 30% de desconto!

    Se entrar na sua conta os preços descem!

    Iniciar sessão
    Mais sobre Alisa Hotel & Spa

    Mais sobre Alisa Hotel & Spa

    Como é a propriedade

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    Caraterísticas mais comentadas

    Serviço de limpeza
    9 comentários
    Pequeno-almoço
    6 comentários
    Táxis
    2 comentários

    O que oferecem

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    Distâncias e informações essenciais

    As distâncias apresentadas são medidas em linha reta. A distância real de deslocação pode variar.
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    Refeições

    Opções de pequeno-almoço

    Asiática

    Restaurantes no local

    Alisa Hotel & Spa Restaurant
    Menu:Bufê, À carta

    O que existe nas proximidades

    As distâncias apresentadas são medidas em linha reta. A distância real de deslocação pode variar.
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    Políticas de hóspedes da propriedade

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    Opiniões sobre Alisa Hotel & Spa de hóspedes reais

    Avaliação geral
    8,9
    Excelente
    Com base em 1137 opiniões
    9,3Atendimento
    9,1Localização
    8,8Limpeza
    Comentários de Agoda (254)Comentários de Booking.com (883)
    Avaliação na Agoda8,6
    /
    10
    Limpeza8,5
    Instalações8,1
    Localização8,8
    Qualidade e conforto do quarto6,3
    Atendimento9,0
    Qualidade-preço8,7
    Avaliação acima da média em Hanói
    Avaliação
    9+ Excecional (93)
    8-9 Excelente (16)
    7-8 Muito Bom (13)
    6-7 Bom (5)
    <6 Abaixo das expetativas (15)
    Altura do ano
    Mar. - Mai. (54)
    Jun. - Ago. (19)
    Set. - Nov. (23)
    Dez. - Fev. (46)
    Todos os tipos de viajantes (254)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 142 opiniões de hóspedes verificados
    12345
    8,4
    Excelente
    Catherine, Austrália
    Casal
    Superior de casal
    Estadia de 2 noites em maio de 2019

    Excelente”

    Staff and very nice and friendly. Rooms could be cleaner esp bathroom, mirrors and glass. The bathroom floor was a bit slimy. Room smells old. Lifts could be cleaner. Reception downstairs was nice. Food was good.

    Avaliado a 16 maio 2019
    8,4
    Excelente
    Catherine, Austrália
    Casal
    Superior de casal
    Estadia de 1 noite em maio de 2019

    Excelente”

    Staff and very nice and friendly. Rooms could be cleaner esp bathroom, mirrors and glass. The bathroom floor was a bit slimy. Room smells old. Lifts could be cleaner. Reception downstairs was nice. Food was good.

    Avaliado a 16 maio 2019
    10,0
    Excecional
    VIET, Vietnam
    Família com criança
    Superior de casal
    Estadia de 1 noite em maio de 2019

    Perfectly hotel in Hanoi Old Quarter”

    My family has spent 1 night at hotel with great experience and unforget memories. The ALISA hotel and spa is located nearly Hoan Kiem lake with 3-4 mins by walk, it's a heart area of Hanoi old quarter with alot thing you should to do and enjoyable. The hotel staffs such as bell boy and receiptionist are friendly, helpful to willing to help the guest, support my family so much. One more point of that, this is one of rarely hotels in old quarter has the lift.

    Avaliado a 06 maio 2019
    8,4
    Excelente
    YAP, Malásia
    Família com criança
    Familiar Deluxe com vista para a cidade
    Estadia de 2 noites em abril de 2019

    Super Friendly Staffs!”

    Everything is perfect except for the toilet that smells. Might be something with its piping system. They put lemongrass to cover the smell but it doesn't last long. Breakfast is decent with various type of fruits, eggs and pho. The staffs at the reception are really helpful and always greet us with smiling face. They even managed to get us a 7 seaters taxi with a price cheaper than using the Grabcar app. Highly recommended this hotel for their great staffs! Will be back again!

    Avaliado a 30 abril 2019
    10,0
    Excecional
    Elizabeth, Canadá
    Casal
    Superior de casal
    Estadia de 1 noite em abril de 2019

    Exceptional service all around”

    From the moment we stepped in and we’re ushered to the lounge to enjoy our welcome drinks, I knew we would have a great stay. Ms. Moon went above and beyond to make sure we were comfortable and helped with booking tours at a great rate! Would love to give more stars if possible. Would recommend this hotel to anyone!

    Avaliado a 12 abril 2019
    10,0
    Excecional
    Rusydi, Singapura
    Viajantes em Negócios
    Deluxe de casal
    Estadia de 2 noites em abril de 2019

    Excellent for Business Stay & Friendly”

    Alisa Hotel is a great place and very value-for-money. John, the receptionist was very friendly and gave me a map highlighting the places I should visit. Breakfast spread was good and fresh. Staff were very friendly, including Moon, their customer service manager. Will definitely come back to visit again :)

    Avaliado a 03 abril 2019
    10,0
    Excecional
    Meredith, Estados Unidos da América
    Viajantes Individuais
    Superior de casal
    Estadia de 1 noite em março de 2019

    Unbelievable value and customer service”

    From the moment i showed up at this perfectly located, pristine little hotel, i was completely taken care of. The concierge sat in the sofa with me while i had my welcome tea and she went over my needs for the stay. They then booked everything, and at a great rate. This special little hotel was womderful.

    Avaliado a 01 abril 2019
    6,0
    Catherine, Singapura
    Grupo
    Twin superior
    Estadia de 1 noite em julho de 2019

    Acima da média”

    Great location

    Avaliado a 19 julho 2019
    6,0
    Catherine, Singapura
    Grupo
    Twin superior
    Estadia de 1 noite em julho de 2019

    Acima da média”

    Great! Location

    Avaliado a 19 julho 2019
    6,0
    Catherine, Singapura
    Grupo
    Familiar Deluxe com vista para a cidade
    Estadia de 2 noites em julho de 2019

    Acima da média”

    Warm welcome by the staff. Around 5 to 10mins walk to old quarters. Surrounded by good foods.

    Avaliado a 19 julho 2019
    6,0
    Lim, Singapura
    Viajantes Individuais
    Twin superior
    Estadia de 1 noite em junho de 2019

    Nice Location but Poor Respond time from comminication here”

    hi I wrote an email on 2 weeks ago..saying that I am unable to come to stay on one of the day and would like to move the day to future day but until now, no one bother to reply me. just need to reply me whether able to change my date or not, that's simply but no one care to reply me.

    Avaliado a 09 junho 2019
    10,0
    Excecional
    Geoffrey, Malásia
    Família com criança pequena
    Quarto Familiar Deluxe com varanda
    Estadia de 1 noite em junho de 2019

    Best Hotel near Old Quaters”

    Price is reasonable, location is perfect, hotel is high class, room is spacious and everything you need are inside, room is also very clean, staff are all friendly. Staff help us when crossing busy road, and also prepare breakfast for all of us(13 pax) when we need to check out hotel by 6am. Super nice hotel. Highly recommended this hotel if you want to stay near to old quarters.

    Avaliado a 06 junho 2019
    5,6
    Tan, Malásia
    Grupo
    Deluxe de casal
    Estadia de 2 noites em maio de 2019

    Room cleanliness quite bad”

    Rooms were not very clean, blanket were yellowish and air-conditioning not working well especially with weather at 38°c. But, staffs were friendly and helpful. Did massage twice, first time the masseuses seem to be professionals. However on the second time, the masseuses seem to be ad hoc called in to fulfill the part. Was put off by the masseuses asking for tips and giving judgemental expression upon seeing the amount given. Could be the culture of hanoi citizens. Will not recommend getting massage here.

    Avaliado a 26 maio 2019
    10,0
    Excecional
    keunhee, Coreia do Sul
    Família com criança pequena
    Quarto Triplo com Varanda
    Estadia de 2 noites em maio de 2019

    Very helpful of manager Ms. Moon.”

    I request many things to Ms. Moon who is manager of the Alisa Resort & Spa. She always responsed kindly with good suggestion. I reserved cruise tour and car rent by Ms. Moon. It is helpful and she suggested excellent offer with a amazing price. I will use Alisa Resort and Spa when I visit to hanoi afterward because of Ms. Moon.

    Avaliado a 22 maio 2019
    9,6
    Excecional
    Shella, Filipinas
    Casal
    Quarto Triplo com Varanda
    Estadia de 3 noites em dezembro de 2018

    Excecional”

    good location, exceptional interior design, good breasfast, staff was very helpful to the point as if they want to carry us going to our tour bus 🤗 they also arranged our tours except we booked for the room with tub, and gave us only with showers, transfer us only on our last day

    Avaliado a 06 fevereiro 2019
    8,8
    Excelente
    Keng, Malásia
    Família com criança pequena
    Deluxe Triplo vista para a cidade
    Estadia de 4 noites em novembro de 2018

    Hanoi Trip”

    Hotel is strategically located at the Old Quarters area. About 5 minutes walking distance to Hoan Kiem Lake. The staffs of Alisa are warm hearted and provide good service. Look out for Miss Moon as she is very resourceful and can provide lots of recommended spots for food and shopping

    Avaliado a 30 novembro 2018
    9,2
    Excecional
    Uyenvy
    Família com criança pequena
    Deluxe triplo com varanda
    Estadia de 2 noites em abril de 2019

    Excecional”

    This this a newer hotel and it was one of the few that could accommodate my family of 4 in the same room, on the mordern side, reasonably priced and close walking distance to the hustle and bustle of Hanoi. We booked our tour to Ha Long bay directly with the reception and they gave us 2 tour options to to choose from which was great. Our tour guide Tam was fantastic and we would absolutely love to take a tour with him again in the future. He made the tour a very memorable and fun experience! Overall I would recommend this hotel. Staff is very polite and soft spoken. We stayed for an extra night after our return of Sapa before flying home.

    Avaliado a 07 abril 2019
    9,6
    Excecional
    derrek, Vietnam
    Viajantes Individuais
    Superior de casal
    Estadia de 3 noites em abril de 2019

    This is a good spot!”

    I liked the buffet. Good choice of options. John was great and so was young Moon. They gave me good directions for eating and enterainment. They cleaned my room.everyday. the only con was wifi sometimes was not great.

    Avaliado a 06 abril 2019
    2,8
    Wai, Estados Unidos da América
    Família com criança pequena
    Twin superior
    Estadia de 2 noites em maio de 2018

    before it was renovated, towels have holes. bathroom has mold”

    worst experience in Hanoi. it should be let guests stay there! before it was renovated, towels got holes, bathroom has mold. staff to'd us not to write review because they are going to renovate the hotel! they should not accept any booking with that condition. this hotel ruins my impression with hanoi

    Avaliado a 24 março 2019
    3,2
    Kim, Coreia do Sul
    Família com criança
    Familiar Deluxe com vista para a cidade
    Estadia de 3 noites em fevereiro de 2019

    The worst hotel ”

    This hotel was terrible. When we arrived they lied us that they don't have any room cuz all rooms are in repair. Almost we were loose our hotel. They suggested me to cencel a hotel reservation and recommended another hotel near them. Also last day we reserved hotel's taxi. When we reserved taxi they said they will reserve 7seats car but they brought only 4seats car. Bathroom's condition also not so good. Bad smell from waste water sink makes craze & terrible us. Almost, I have 30 times Biz trip to Hanoi. At this visiting, I want enjoy good vacation with my family. But, Hotel choice & reservation is my serious fault to my family.

    Avaliado a 01 março 2019
    12345

    Opiniões sobre Alisa Hotel & Spa de hóspedes reais

    Avaliação geral
    8,9
    Excelente
    Com base em 1137 opiniões
    9,3Atendimento
    9,1Localização
    8,8Limpeza
    Comentários de Agoda (254)Comentários de Booking.com (883)
    Avaliação na Agoda8,6
    /
    10
    Limpeza8,5
    Instalações8,1
    Localização8,8
    Qualidade e conforto do quarto6,3
    Atendimento9,0
    Qualidade-preço8,7
    Avaliação acima da média em Hanói
    Avaliação
    9+ Excecional (93)
    8-9 Excelente (16)
    7-8 Muito Bom (13)
    6-7 Bom (5)
    <6 Abaixo das expetativas (15)
    Altura do ano
    Mar. - Mai. (54)
    Jun. - Ago. (19)
    Set. - Nov. (23)
    Dez. - Fev. (46)
    Todos os tipos de viajantes (254)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 142 opiniões de hóspedes verificados
    12345
    8,4
    Excelente
    Catherine, Austrália
    Casal
    Superior de casal
    Estadia de 2 noites em maio de 2019

    Excelente”

    Staff and very nice and friendly. Rooms could be cleaner esp bathroom, mirrors and glass. The bathroom floor was a bit slimy. Room smells old. Lifts could be cleaner. Reception downstairs was nice. Food was good.

    Avaliado a 16 maio 2019
    8,4
    Excelente
    Catherine, Austrália
    Casal
    Superior de casal
    Estadia de 1 noite em maio de 2019

    Excelente”

    Staff and very nice and friendly. Rooms could be cleaner esp bathroom, mirrors and glass. The bathroom floor was a bit slimy. Room smells old. Lifts could be cleaner. Reception downstairs was nice. Food was good.

    Avaliado a 16 maio 2019
    10,0
    Excecional
    VIET, Vietnam
    Família com criança
    Superior de casal
    Estadia de 1 noite em maio de 2019

    Perfectly hotel in Hanoi Old Quarter”

    My family has spent 1 night at hotel with great experience and unforget memories. The ALISA hotel and spa is located nearly Hoan Kiem lake with 3-4 mins by walk, it's a heart area of Hanoi old quarter with alot thing you should to do and enjoyable. The hotel staffs such as bell boy and receiptionist are friendly, helpful to willing to help the guest, support my family so much. One more point of that, this is one of rarely hotels in old quarter has the lift.

    Avaliado a 06 maio 2019
    8,4
    Excelente
    YAP, Malásia
    Família com criança
    Familiar Deluxe com vista para a cidade
    Estadia de 2 noites em abril de 2019

    Super Friendly Staffs!”

    Everything is perfect except for the toilet that smells. Might be something with its piping system. They put lemongrass to cover the smell but it doesn't last long. Breakfast is decent with various type of fruits, eggs and pho. The staffs at the reception are really helpful and always greet us with smiling face. They even managed to get us a 7 seaters taxi with a price cheaper than using the Grabcar app. Highly recommended this hotel for their great staffs! Will be back again!

    Avaliado a 30 abril 2019
    10,0
    Excecional
    Elizabeth, Canadá
    Casal
    Superior de casal
    Estadia de 1 noite em abril de 2019

    Exceptional service all around”

    From the moment we stepped in and we’re ushered to the lounge to enjoy our welcome drinks, I knew we would have a great stay. Ms. Moon went above and beyond to make sure we were comfortable and helped with booking tours at a great rate! Would love to give more stars if possible. Would recommend this hotel to anyone!

    Avaliado a 12 abril 2019
    10,0
    Excecional
    Rusydi, Singapura
    Viajantes em Negócios
    Deluxe de casal
    Estadia de 2 noites em abril de 2019

    Excellent for Business Stay & Friendly”

    Alisa Hotel is a great place and very value-for-money. John, the receptionist was very friendly and gave me a map highlighting the places I should visit. Breakfast spread was good and fresh. Staff were very friendly, including Moon, their customer service manager. Will definitely come back to visit again :)

    Avaliado a 03 abril 2019
    10,0
    Excecional
    Meredith, Estados Unidos da América
    Viajantes Individuais
    Superior de casal
    Estadia de 1 noite em março de 2019

    Unbelievable value and customer service”

    From the moment i showed up at this perfectly located, pristine little hotel, i was completely taken care of. The concierge sat in the sofa with me while i had my welcome tea and she went over my needs for the stay. They then booked everything, and at a great rate. This special little hotel was womderful.

    Avaliado a 01 abril 2019
    6,0
    Catherine, Singapura
    Grupo
    Twin superior
    Estadia de 1 noite em julho de 2019

    Acima da média”

    Great location

    Avaliado a 19 julho 2019
    6,0
    Catherine, Singapura
    Grupo
    Twin superior
    Estadia de 1 noite em julho de 2019

    Acima da média”

    Great! Location

    Avaliado a 19 julho 2019
    6,0
    Catherine, Singapura
    Grupo
    Familiar Deluxe com vista para a cidade
    Estadia de 2 noites em julho de 2019

    Acima da média”

    Warm welcome by the staff. Around 5 to 10mins walk to old quarters. Surrounded by good foods.

    Avaliado a 19 julho 2019
    6,0
    Lim, Singapura
    Viajantes Individuais
    Twin superior
    Estadia de 1 noite em junho de 2019

    Nice Location but Poor Respond time from comminication here”

    hi I wrote an email on 2 weeks ago..saying that I am unable to come to stay on one of the day and would like to move the day to future day but until now, no one bother to reply me. just need to reply me whether able to change my date or not, that's simply but no one care to reply me.

    Avaliado a 09 junho 2019
    10,0
    Excecional
    Geoffrey, Malásia
    Família com criança pequena
    Quarto Familiar Deluxe com varanda
    Estadia de 1 noite em junho de 2019

    Best Hotel near Old Quaters”

    Price is reasonable, location is perfect, hotel is high class, room is spacious and everything you need are inside, room is also very clean, staff are all friendly. Staff help us when crossing busy road, and also prepare breakfast for all of us(13 pax) when we need to check out hotel by 6am. Super nice hotel. Highly recommended this hotel if you want to stay near to old quarters.

    Avaliado a 06 junho 2019
    5,6
    Tan, Malásia
    Grupo
    Deluxe de casal
    Estadia de 2 noites em maio de 2019

    Room cleanliness quite bad”

    Rooms were not very clean, blanket were yellowish and air-conditioning not working well especially with weather at 38°c. But, staffs were friendly and helpful. Did massage twice, first time the masseuses seem to be professionals. However on the second time, the masseuses seem to be ad hoc called in to fulfill the part. Was put off by the masseuses asking for tips and giving judgemental expression upon seeing the amount given. Could be the culture of hanoi citizens. Will not recommend getting massage here.

    Avaliado a 26 maio 2019
    10,0
    Excecional
    keunhee, Coreia do Sul
    Família com criança pequena
    Quarto Triplo com Varanda
    Estadia de 2 noites em maio de 2019

    Very helpful of manager Ms. Moon.”

    I request many things to Ms. Moon who is manager of the Alisa Resort & Spa. She always responsed kindly with good suggestion. I reserved cruise tour and car rent by Ms. Moon. It is helpful and she suggested excellent offer with a amazing price. I will use Alisa Resort and Spa when I visit to hanoi afterward because of Ms. Moon.

    Avaliado a 22 maio 2019
    9,6
    Excecional
    Shella, Filipinas
    Casal
    Quarto Triplo com Varanda
    Estadia de 3 noites em dezembro de 2018

    Excecional”

    good location, exceptional interior design, good breasfast, staff was very helpful to the point as if they want to carry us going to our tour bus 🤗 they also arranged our tours except we booked for the room with tub, and gave us only with showers, transfer us only on our last day

    Avaliado a 06 fevereiro 2019
    8,8
    Excelente
    Keng, Malásia
    Família com criança pequena
    Deluxe Triplo vista para a cidade
    Estadia de 4 noites em novembro de 2018

    Hanoi Trip”

    Hotel is strategically located at the Old Quarters area. About 5 minutes walking distance to Hoan Kiem Lake. The staffs of Alisa are warm hearted and provide good service. Look out for Miss Moon as she is very resourceful and can provide lots of recommended spots for food and shopping

    Avaliado a 30 novembro 2018
    9,2
    Excecional
    Uyenvy
    Família com criança pequena
    Deluxe triplo com varanda
    Estadia de 2 noites em abril de 2019

    Excecional”

    This this a newer hotel and it was one of the few that could accommodate my family of 4 in the same room, on the mordern side, reasonably priced and close walking distance to the hustle and bustle of Hanoi. We booked our tour to Ha Long bay directly with the reception and they gave us 2 tour options to to choose from which was great. Our tour guide Tam was fantastic and we would absolutely love to take a tour with him again in the future. He made the tour a very memorable and fun experience! Overall I would recommend this hotel. Staff is very polite and soft spoken. We stayed for an extra night after our return of Sapa before flying home.

    Avaliado a 07 abril 2019
    9,6
    Excecional
    derrek, Vietnam
    Viajantes Individuais
    Superior de casal
    Estadia de 3 noites em abril de 2019

    This is a good spot!”

    I liked the buffet. Good choice of options. John was great and so was young Moon. They gave me good directions for eating and enterainment. They cleaned my room.everyday. the only con was wifi sometimes was not great.

    Avaliado a 06 abril 2019
    2,8
    Wai, Estados Unidos da América
    Família com criança pequena
    Twin superior
    Estadia de 2 noites em maio de 2018

    before it was renovated, towels have holes. bathroom has mold”

    worst experience in Hanoi. it should be let guests stay there! before it was renovated, towels got holes, bathroom has mold. staff to'd us not to write review because they are going to renovate the hotel! they should not accept any booking with that condition. this hotel ruins my impression with hanoi

    Avaliado a 24 março 2019
    3,2
    Kim, Coreia do Sul
    Família com criança
    Familiar Deluxe com vista para a cidade
    Estadia de 3 noites em fevereiro de 2019

    The worst hotel ”

    This hotel was terrible. When we arrived they lied us that they don't have any room cuz all rooms are in repair. Almost we were loose our hotel. They suggested me to cencel a hotel reservation and recommended another hotel near them. Also last day we reserved hotel's taxi. When we reserved taxi they said they will reserve 7seats car but they brought only 4seats car. Bathroom's condition also not so good. Bad smell from waste water sink makes craze & terrible us. Almost, I have 30 times Biz trip to Hanoi. At this visiting, I want enjoy good vacation with my family. But, Hotel choice & reservation is my serious fault to my family.

    Avaliado a 01 março 2019
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    Alisa Hotel & Spa
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    • Localização excelente
    • Lago Hoan Kiem
    • Estação Ferroviária de Hanoi fica a 1.71 km