Dorsett Kuala Lumpur
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8,1
Excelente
8.3% este mês
/10
( 13321 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,7
Excelente
Avaliação da localização
Localização excelente - no centro da cidade
Bairro popular
Estacionamento
GRÁTIS
  • Pavilion Kuala Lumpur330 m
  • Aquaria KLCC730 m
  • Kuala Lumpur City Centre (centro da cidade)1,06 km
  • Centro Comercial Suria KLCC1,17 km
  • Torres Petronas1,28 km
  • Rua Petaling1,98 km
  • Templo Sri Maha Mariamman2,18 km
  • Templo Thean Hou4,2 km
  • Centro Comercial Mid Valley Mega Mall5,32 km
  • Grutas Batu11,05 km
  • 5-star Hotel
    Wi-Fi gratuito

    Dorsett Kuala Lumpur

    172, Jalan Imbi,, Bukit Bintang, Kuala Lumpur, Malásia, 55100 - NO MAPA

    Não deixe escapar!

    8 viajantes estão a ver esta propriedade neste momento | 15 viajantes reservaram hoje.

    Excecional reputação
    90% recomendariam a um amigo
    Excelente limpeza
    Avaliado com 8,2 pela limpeza
    Excelente serviço
    Avaliado com 8,1 pelo serviço
    Muito boa avaliação - Instalações
    Avaliado com 7,9 pelas instalações
    • Transporte público a 520 m

    • Transfer do aeroporto

    • Localizado no coração de Kuala Lumpur

    • Wi-Fi grátis nos quartos

    • Ar condicionado

    Mais barato do que 95% das propriedades em Kuala Lumpur nas últimas 24 horasComparado com 16 668 propriedades em Kuala Lumpur para várias datas
    Qualidade-preço8,2
    Distância até ao centro da cidade0.1 Km
    Avaliação da localização8,7
    Aeroporto mais próximoAeroporto de Sultan Abdul Aziz Shah (SZB)
    Distância até ao aeroporto18,1 km

    Quartos disponíveis em Dorsett Kuala Lumpur

    7,9
    Muito Bom
    Conforto e qualidade do quarto
    Suite Premier com 2 Quartos, 1 Cama Queen-Size e 1 Camas Individual @ Dorsett Residences (Two-Bedroom Premier @ Dorsett Residences - 1 Queen + 1 Single)
    Suite Premier com 2 Quartos, 1 Cama Queen-Size e 1 Camas Individual @ Dorsett Residences (Two-Bedroom Premier @ Dorsett Residences - 1 Queen + 1 Single)
    ...
    • Tamanho: 94 m²
    • 2 Casas de banho
    • 1 cama de casal & 1 cama in...
    Selecione as datas para ver os preços
    Suite Premier com 2 quartos com 1 cama Queen-size e 1 cama individual (2-Bedroom Premier Suite with 1 Queen Bed and 1 Single Bed)
    Suite Premier com 2 quartos com 1 cama Queen-size e 1 cama individual (2-Bedroom Premier Suite with 1 Queen Bed and 1 Single Bed)
    ...
    • Tamanho: 94 m²
    • Vista: Cidade
    • 1 cama Queen-size & 1 cama ...
    Selecione as datas para ver os preços
    Suite com 2 quartos com 2 camas Queen-size (2-Bedroom Suite with 2 Queen Beds)
    Suite com 2 quartos com 2 camas Queen-size (2-Bedroom Suite with 2 Queen Beds)
    ...
    • Tamanho: 74 m²
    • Vista: Cidade
    • 1 cama Queen-size & 1 cama ...
    Selecione as datas para ver os preços
    Suite Dorsett (Dorsett Suite)
    Suite Dorsett (Dorsett Suite)
    ...
    • Tamanho: 94 m²
    • Vista: Rua
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite Premier com 2 quartos com 1 cama Queen-size e 2 camas individuais (2-Bedroom Premier Suite with 1 Queen Bed and 2 Single Beds)
    Suite Premier com 2 quartos com 1 cama Queen-size e 2 camas individuais (2-Bedroom Premier Suite with 1 Queen Bed and 2 Single Beds)
    ...
    • Tamanho: 94 m²
    • Vista: Cidade
    • 1 cama Queen-size & 2 camas...
    Selecione as datas para ver os preços
    Estúdio Queen Residência Dorsett (Dorsett Queen Studio Residence)
    Estúdio Queen Residência Dorsett (Dorsett Queen Studio Residence)
    ...
    • Tamanho: 61 m²
    • Vista: Cidade
    • 1 cama Queen-size
    Selecione as datas para ver os preços
    Quarto Dorsett (Dorsett Room)
    Quarto Dorsett (Dorsett Room)
    ...
    • Tamanho: 30 m²
    • Vista: Rua
    • 2 camas individuais ou 1 ca...
    Selecione as datas para ver os preços
    Quarto familiar (Family Room)
    Quarto familiar (Family Room)
    ...
    • Tamanho: 30 m²
    • Vista: Rua
    • 1 cama individual e 1 cama ...
    Selecione as datas para ver os preços
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais (2-Bedroom Suite with 1 Queen Bed and 2 Single Beds)
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais (2-Bedroom Suite with 1 Queen Bed and 2 Single Beds)
    ...
    • Tamanho: 74 m²
    • Vista: Cidade
    • 2 camas individuais e 1 cam...
    Selecione as datas para ver os preços
    Suite executiva (Executive Suite)
    Suite executiva (Executive Suite)
    ...
    • Tamanho: 60 m²
    • Vista: Cidade
    • 1 cama King-size
    Selecione as datas para ver os preços
    Ranking da propriedade|Comparado com 16 668 propriedades em Kuala Lumpur
    Ver todas as classificações
    Avaliação do conforto do quarto
    7.9/10
    Tamanho do quarto
    65 sqm.
    Avaliação da localização
    8.7/10
    Avaliação do serviço
    8.1/10
    Melhor que
    99
    %
    das propriedades em Kuala Lumpur
    Maior que
    99
    %
    das propriedades em Kuala Lumpur
    Melhor que
    98
    %
    das propriedades em Kuala Lumpur
    Melhor que
    98
    %
    das propriedades em Kuala Lumpur
    Oferta para Membros Agoda: até 30% de desconto!

    Se entrar na sua conta os preços descem!

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    Como é a propriedade

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    Caraterísticas mais comentadas

    Pequeno-almoço
    680 comentários
    Serviço de limpeza
    544 comentários
    Internet
    146 comentários
    Piscina
    115 comentários

    O que oferecem

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    Refeições

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    Continental

    Restaurantes no local

    Checkers Café
    Informação adicional indisponível
    Windows Lounge
    Informação adicional indisponível

    O que existe nas proximidades

    As distâncias apresentadas são medidas em linha reta. A distância real de deslocação pode variar.
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    Opiniões sobre Dorsett Kuala Lumpur de hóspedes reais

    Avaliação geral
    8,1
    Excelente
    Com base em 13321 opiniões
    8,7Localização
    8,2Limpeza
    8,1Atendimento
    Comentários de Agoda (9631)Comentários de Booking.com (3690)
    Avaliação na Agoda8,1
    /
    10
    Excelente
    8.3% este mês
    Limpeza8,2
    Instalações7,9
    Localização8,7
    Qualidade e conforto do quarto7,9
    Atendimento8,1
    Qualidade-preço8,2
    Avaliação acima da média em Kuala Lumpur
    Avaliação
    9+ Excecional (1492)
    8-9 Excelente (1312)
    7-8 Muito Bom (1915)
    6-7 Bom (742)
    <6 Abaixo das expetativas (706)
    Altura do ano
    Mar. - Mai. (1569)
    Jun. - Ago. (1247)
    Set. - Nov. (1569)
    Dez. - Fev. (1782)
    Todos os tipos de viajantes (9631)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 6167 opiniões de hóspedes verificados
    12345
    7,0
    Muito bom
    Alberto, Portugal
    Viajantes em Negócios
    Estadia de 2 noites em fevereiro de 2015

    Bem localizado”

    bem localizado, facil accesso, perto das zonas comerciais
    Avaliado a 03 abril 2015
    8,0
    Excelente
    NOOR, Malásia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 1 noite em julho de 2019

    Near to all access”

    Easy check in check out. Staff very friendly, parking is very narrow. 5 mins walk to pavillion and Farenheit for shopping and supplies. Clean room and muslim friendly ( has water host) breakfast superb with many choices

    Avaliado a 25 julho 2019

    Dear Noor, Greetings from Dorsett Kuala Lumpur. Thank you for your warm words of compliments to my team for their hospitality extended. We are glad that you have experienced an efficient arrival and departure process. We are glad that you are pleased with the hotel location, the cleanliness level of the rooms, and our breakfast offerings. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 julho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Faridah, Singapura
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 1 noite em julho de 2019

    Great big rooms”

    When we reached the hotel, bellmen were super friendly & receptionists were ok (not that really2 friendly). Ambience n hotel surroundings were good. Breakfast was good. Room was great. 5mins walk to Pavilion. 12mins walk to Bt Bintang station. Thank you Dorsett 🤩🤩😘

    Avaliado a 23 julho 2019

    Dear Faridah, Thank you for taking to time to share with us encouraging feedback, and your compliments to my team for the services extended. We are glad to learn that you are pleased with the location of the hotel, our rooms, as well as the location of the hotel. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    9,2
    Excecional
    Maylin, Malásia
    Família com criança pequena
    Suite Dorsett
    Estadia de 4 noites em junho de 2019

    Great Service and nice Jazz”

    The location is the biggest draw, of course, with Pavilion only being 5 minutes on foot, but the staff is also exceptionally welcoming and helpful. And for once this even included the reception on check-in and out and the front desk throughout (in most luxury hotels in Malaysia the receptionists are far sub-par and too busy with their own importance in the scheme of things, NOT here!). The newly renovated lobby is a bit Jazzy and certainly makes for a refreshing change from the all-the-boring-same most hotels seem to be wasting a fortune to look like these days. So, if you don't want to break the bank, but still want a larger than normal room arrangement in a great location, the Dorsett may well be it for you, too.

    Avaliado a 20 julho 2019

    Dear Maylin, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share with us feedback. We are glad that you are pleased with the location of the hotel, and you are pleased with the hospitality extended by the Front desk team. We are delighted to learn that you are pleased with the newly renovated lobby, and you are happy with the spaciousness of our rooms. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Kelly, Singapura
    Família com criança pequena
    Premier Deluxe
    Estadia de 1 noite em junho de 2019

    Muito bom”

    I got an free upgrade! Everything was great except for the furnitures are a bit old and stained

    Avaliado a 24 julho 2019

    Dear Kelly, Greetings from Dorsett Kuala Lumpur. We are glad that you are pleased with the upgrade upon arrival, as well as your overall stay with us. We have noted of your feedback on the furniture condition. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    Saif, Omã
    Família com criança pequena
    Suite Premier com 2 quartos com 1 cama Queen-size e 1 cama individual
    Estadia de 5 noites em julho de 2019

    Excellent run hotel, clean, with all facilities. Staff wonderful, near all amenities ”

    Very happy to stay in this well managed hotel. Manager Mike and rest of the staff were wonderful and helpful. We managed to get connecting room which was useful for family with younger children. The bf buffet is great and another hall was open to cater for the residents. Hotel is well maintained and nearby shopping malls esp pavilion and time square with variety of Restuarants available in nearby streets. Definitely coming back to Dorset KL in a couple of days. Great experience

    Avaliado a 08 julho 2019

    Dear Saif, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share wit us feedback. We are glad to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Mike. We are glad that you are pleased with the buffet breakfast, as well as the location of the hotel. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 10 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Anuar, Brunei Darussalam
    Família com criança pequena
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 3 noites em julho de 2019

    Everything perfect Except ...”

    Location-wise (which is one of my top priority in choosing this hotel) was a let down, though not the Hotel fault. Lots of Construction around the area. I choose this hotel as it's close proximity to Pavilion Shopping Centre, but due to the construction I have to walk around the hotel to get to pavilion passing Ritz-Carlton, Westin and Marriot Hotel. In google map it look very very close and short distance, but in reality be prepare to walk a lot. Not an issue if you are alone, but with children it's a different matter.

    Avaliado a 08 julho 2019

    Dear Anuar, Greetings from Dorsett Kuala Lumpur. We would like to thank you for sharing your feedback. We take your feedback on board with regards the distance of walking when you are traveling with children, and apologise for any inconveniences which may have caused. Thank you once again for your feedback, and kindly let us know if there is anything we can do. Best regards, Victor Hiew Director of Operations

    Respondeu 10 julho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Rizli, Sri Lanka
    Viajantes em Negócios
    Suite Dorsett
    Estadia de 2 noites em junho de 2019

    Good hotel hotel with a good location”

    Its a nice place with all the facilities but the only problem is the breakfast hall or area, which is very small n have to wait a long time to get a table. No hesitation in recomending this place to anybody.

    Avaliado a 28 junho 2019

    Dear Rizi, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, we are glad that you have enjoyed your overall stay with us. We are sorry to learn that you have experienced wait during breakfast due to the heavy movement, for this I apologise. We will work on addressing this concern actively, and we are hopeful to deter this from happening again. Kindly let us know if there is anything we can assist. Thank you once again for your feedback and recommendations. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Muhammed, Singapura
    Família com criança pequena
    Suite Premier com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 2 noites em junho de 2019

    Gd location , friendly staff”

    Room were not ready when we arrived...Manager Victor was accomodating as we had travelled far with children...he quickly arranged for us to move to the nxt available room. Staff overall was very observant and polite..

    Avaliado a 28 junho 2019

    Dear Muhammad, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, we are glad that you have enjoyed your overall stay with us. We apologise for the wait upon arrival as room is not ready. Thank you for your warm words of compliments to my team. Kindly let us know if there is anything we can assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    6,4
    Bom
    Hardo, Indonésia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 13 noites em julho de 2019

    Bom”

    I stay here 13 nights. Every level is hot! Elevator is hot, cupboard is dusty, towel is not ready, almost everyday I have to call house keeping to deliver towel, swimming pool only open until 7pm, the night shift of house keeping not humble and helpful

    Avaliado a 25 julho 2019

    Dear Hardo, Thank you for sharing your feedback. I am sorry to learn that we did not meet your expectations. Further to this, I have shared this feedback with the Executive Housekeeper for improvement. We have noted of your feedback on the pool operation house, and the Night Housekeeping associate behaviour and will work on addressing these concerns. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    RONNY, Malásia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 2 noites em outubro de 2018

    R”

    Awesome Room, Great Location and Great Staffs.

    Avaliado a 22 julho 2019

    Dear Ronny, Greetings from Dorsett Kuala Lumpur. We are glad to learn that you are pleased with the location of the hotel, the hospitality extended by my team, as well as our rooms. Kindly let us know if there is anything we can do further. We look forward to be at your service again soon, Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Hussain, Bahrein
    Família com criança pequena
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 4 noites em julho de 2019

    Good place and location”

    Good location and clean. Nice swimming pool. Breakfast area was small and difficult to walk.

    Avaliado a 22 julho 2019

    Dear Hussain, Greetings from Dorsett Kuala Lumpur. We are glad that you have enjoyed the location of the hotel, and the cleanliness level of the room, as well as the swimming pool. We have noted of your feedback on the size of the breakfast venue, and kindly let us know if there is anything we can do further. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Nauman, Turquia
    Família com criança pequena
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 3 noites em julho de 2019

    A very nice hotel in the heart of Bukit Bintang”

    We lived in the residence section of the hotel and it was amazing. The room setting was plush and the facilities were very nice. Breakfast was nice. The breakfast area got crowded at times but the staff managed it with efficiency and respect. The attitude of all the staff was very respectful and they were a;ways ready to help. The pool area at the top floor was beautiful, clean and upscale. The location was very convenient, just 5 mins walk from Bukit Bintang. The only negative was sighting of two cockroaches in three days but thats negligible in comparison to the positives.

    Avaliado a 18 julho 2019

    Dear Nauman, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your warm words of compliments of your recent stay with us. We are delighted to learn that you are pleased with our breakfast offerings, and the hospitality extended by my team. We are glad that you are pleased with the hotel location, and the facilities of the residence. We noted of your feedback on the pest, which we have forwarded to our pest control company for them to work on a better program. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 18 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    Patrizia
    Família com criança
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 3 noites em julho de 2019

    Excellent family place”

    Central location, very well appointed apartment with washing machine and drier, courteous staff, walking distance to KLCC through the new walkway from Pavilion directly to the Petronas towers! And short walk to night hawkers streets

    Avaliado a 17 julho 2019

    Dear Patrizia, Thank you for sharing your feedback. We are glad to learn that you have enjoyed the location of the residence and you are pleased with the amenities provided. Thank you for your compliments of the hospitality extended by my team. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

    Respondeu 18 julho 2019
    Dorsett Kuala Lumpur
    7,2
    Muito bom
    Nur, Singapura
    Família com criança
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 2 noites em julho de 2019

    Didn't get the room that we paid for”

    Firstly, our check in time was supposed to be at 2pm. But when we arrived at the counter 12pm, we were told to come back and checked in at 3pm. Reason being, they need to clean the room. Next bad experience would be when it was time for us to check in at the reception, we didn't get the room that we PAID for. I paid for this room way in advance which was in April. The room that we paid for was a 2 bedroom suite with both room having a queen sized bed. However, the receptionist questioned us about the booking that we made. I showed her the booking slip that states the two queen sized bed. She went around to look for her colleague and came back telling us that those rooms with the queen beds were all taken and there isnt any room left. So we have to settle with one queen size bed and two single bed. They promised to push the bed together prior to our arrival but in the end no one came and my elderly dad and my husband had to do the job. Thirdly, The suite appliances were all not working well. The phone was not able to reach the room service line. The television was not set up thus we cannot get to view any channels. Thank god for my tech savvy brother who struggled and managed to tune the tv. The iron was also not working, had to use my personal phone to call your hotel main line to get my request across. Lastly, they did not inform us before hand about the inavailability of a big fridge in the room. We were obly aware of it when they came knocking with the fridge at the door at 11am on the second of our stay. This is not our first time staying at Dorsett hotel as you can view our past bookings. However, we are very disappointed to face these when we bring and highly recommend our parents to stay here. Hope you can review your booking processes and improve the quality of your service. Thank you, LINA

    Avaliado a 15 julho 2019

    Dear Nur, Thank you for taking the time to share with us feedback. I am sorry to learn that we did not meet your expectations, and for this I apologise. Further to this, I have reviewed your feedback with the Executive Housekeeper with regards to the room readiness, as well as the room allocation processes as the room type selected upon reservation is not made available upon check-in. We will also review our processes of room checking, to ensure all amenities provided in the room are in good working condition, which we fall short of in this occasion. We have no excuse to the issues highlighted, but to work on the feedbacks to address them accordingly. Thank you once again for your feedback, we apologise for any inconveniences caused. Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 16 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Kaushik, Índia
    Família com criança pequena
    Quarto Dorsett
    Estadia de 3 noites em julho de 2019

    Exceeded our expectations”

    Stayed her for 3 days with my family - Excellent location - Most of the staff is courteous (except one check-in lady who probably got up on the wrong side of the bed) - Breakfast is good, pool is good - Hotel is clean, gives you an impression of a really well kept hotel. Thoroughly recommended and would stay here again!

    Avaliado a 15 julho 2019

    Dear Kaushik, Thank you for sharing your feedback. We are glad that you have enjoyed your overall stay. We are delighted to learn that you are pleased with the hotel location, and our breakfast offerings, as well as the overall courteousness of the team. We take your feedback on board with regards to the areas to be improved. Thank you once again for your feedback, and recommendations. Best regards, Victor Hiew Director of Operations

    Respondeu 15 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Kun, Coreia do Sul
    Grupo
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 3 noites em julho de 2019

    great place at a great location”

    good service from staff members as well

    Avaliado a 20 julho 2019

    Dear Kun, Thank you for sharing your feedback. We are pleased to learn that you are happy with the services extended by my team. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Chua, Malásia
    Família com criança pequena
    Quarto Dorsett
    Estadia de 2 noites em junho de 2019

    Disappointed this time..”

    The hotel was overbooking during our arrival time.. even agoda was unable to secure the room for us.. The hotel management switched us to a 2 rooms service apartment about 100 meters away.. The hotel shouldn't make such a mistake.. those who came later should be relocated..

    Avaliado a 25 junho 2019

    Dear Chua, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, and for staying with us. I am sorry to learn that you have experienced inconveniences due to the over booking of room type during your stay date. We take your feedback on board with regards to the overbooking situation, and apologise for any inconveniences which may have caused. We will work on addressing this concerns, and to deter this from happening again. Kindly let us know if there is anything we can assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    ABDULLAH, Singapura
    Casal
    Quarto Dorsett
    Estadia de 3 noites em junho de 2019

    Value for money ”

    Been to the hotel many times before. Ever since after the upgrading, tremendous improvement to the the rooms and staff as well. Good spread of food during breakfast.Certainly be back again on my next visit to KL

    Avaliado a 21 junho 2019

    Dear Abdullah, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay with us. Thank you for your warm words of compliments on the improvement of the rooms, and the associates service delivery. We are glad to learn that you are pleased with our breakfast offerings. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 junho 2019
    Dorsett Kuala Lumpur
    9,6
    Excecional
    Daryl, Nova Zelândia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 2 noites em junho de 2019

    Exceptional Suite value for money”

    My first visit to this hotel - booked a junior suite there to be able to conduct meetings and found it to be exceptional for the price. Rather than the usual half room set up this had a full separate dining room and full kitchen. Location is within 5 minutes of Pavilion / Bukit Bintang and all the area has to offer. Dining and entertainment in the hotel was limited however with the range of facilities close by it did not matter.

    Avaliado a 21 junho 2019

    Dear Daryl, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay with us, and you are pleased with the location of the hotel. We take your feedback on board with regards to the limited dining and entertainment option, however there are a range of facilities nearby. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 junho 2019
    Dorsett Kuala Lumpur
    12345

    Opiniões sobre Dorsett Kuala Lumpur de hóspedes reais

    Avaliação geral
    8,1
    Excelente
    Com base em 13321 opiniões
    8,7Localização
    8,2Limpeza
    8,1Atendimento
    Comentários de Agoda (9631)Comentários de Booking.com (3690)
    Avaliação na Agoda8,1
    /
    10
    Excelente
    8.3% este mês
    Limpeza8,2
    Instalações7,9
    Localização8,7
    Qualidade e conforto do quarto7,9
    Atendimento8,1
    Qualidade-preço8,2
    Avaliação acima da média em Kuala Lumpur
    Avaliação
    9+ Excecional (1492)
    8-9 Excelente (1312)
    7-8 Muito Bom (1915)
    6-7 Bom (742)
    <6 Abaixo das expetativas (706)
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    A mostrar 6167 opiniões de hóspedes verificados
    12345
    7,0
    Muito bom
    Alberto, Portugal
    Viajantes em Negócios
    Estadia de 2 noites em fevereiro de 2015

    Bem localizado”

    bem localizado, facil accesso, perto das zonas comerciais
    Avaliado a 03 abril 2015
    8,0
    Excelente
    NOOR, Malásia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 1 noite em julho de 2019

    Near to all access”

    Easy check in check out. Staff very friendly, parking is very narrow. 5 mins walk to pavillion and Farenheit for shopping and supplies. Clean room and muslim friendly ( has water host) breakfast superb with many choices

    Avaliado a 25 julho 2019

    Dear Noor, Greetings from Dorsett Kuala Lumpur. Thank you for your warm words of compliments to my team for their hospitality extended. We are glad that you have experienced an efficient arrival and departure process. We are glad that you are pleased with the hotel location, the cleanliness level of the rooms, and our breakfast offerings. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 julho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Faridah, Singapura
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 1 noite em julho de 2019

    Great big rooms”

    When we reached the hotel, bellmen were super friendly & receptionists were ok (not that really2 friendly). Ambience n hotel surroundings were good. Breakfast was good. Room was great. 5mins walk to Pavilion. 12mins walk to Bt Bintang station. Thank you Dorsett 🤩🤩😘

    Avaliado a 23 julho 2019

    Dear Faridah, Thank you for taking to time to share with us encouraging feedback, and your compliments to my team for the services extended. We are glad to learn that you are pleased with the location of the hotel, our rooms, as well as the location of the hotel. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    9,2
    Excecional
    Maylin, Malásia
    Família com criança pequena
    Suite Dorsett
    Estadia de 4 noites em junho de 2019

    Great Service and nice Jazz”

    The location is the biggest draw, of course, with Pavilion only being 5 minutes on foot, but the staff is also exceptionally welcoming and helpful. And for once this even included the reception on check-in and out and the front desk throughout (in most luxury hotels in Malaysia the receptionists are far sub-par and too busy with their own importance in the scheme of things, NOT here!). The newly renovated lobby is a bit Jazzy and certainly makes for a refreshing change from the all-the-boring-same most hotels seem to be wasting a fortune to look like these days. So, if you don't want to break the bank, but still want a larger than normal room arrangement in a great location, the Dorsett may well be it for you, too.

    Avaliado a 20 julho 2019

    Dear Maylin, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share with us feedback. We are glad that you are pleased with the location of the hotel, and you are pleased with the hospitality extended by the Front desk team. We are delighted to learn that you are pleased with the newly renovated lobby, and you are happy with the spaciousness of our rooms. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Kelly, Singapura
    Família com criança pequena
    Premier Deluxe
    Estadia de 1 noite em junho de 2019

    Muito bom”

    I got an free upgrade! Everything was great except for the furnitures are a bit old and stained

    Avaliado a 24 julho 2019

    Dear Kelly, Greetings from Dorsett Kuala Lumpur. We are glad that you are pleased with the upgrade upon arrival, as well as your overall stay with us. We have noted of your feedback on the furniture condition. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    Saif, Omã
    Família com criança pequena
    Suite Premier com 2 quartos com 1 cama Queen-size e 1 cama individual
    Estadia de 5 noites em julho de 2019

    Excellent run hotel, clean, with all facilities. Staff wonderful, near all amenities ”

    Very happy to stay in this well managed hotel. Manager Mike and rest of the staff were wonderful and helpful. We managed to get connecting room which was useful for family with younger children. The bf buffet is great and another hall was open to cater for the residents. Hotel is well maintained and nearby shopping malls esp pavilion and time square with variety of Restuarants available in nearby streets. Definitely coming back to Dorset KL in a couple of days. Great experience

    Avaliado a 08 julho 2019

    Dear Saif, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share wit us feedback. We are glad to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Mike. We are glad that you are pleased with the buffet breakfast, as well as the location of the hotel. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 10 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Anuar, Brunei Darussalam
    Família com criança pequena
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 3 noites em julho de 2019

    Everything perfect Except ...”

    Location-wise (which is one of my top priority in choosing this hotel) was a let down, though not the Hotel fault. Lots of Construction around the area. I choose this hotel as it's close proximity to Pavilion Shopping Centre, but due to the construction I have to walk around the hotel to get to pavilion passing Ritz-Carlton, Westin and Marriot Hotel. In google map it look very very close and short distance, but in reality be prepare to walk a lot. Not an issue if you are alone, but with children it's a different matter.

    Avaliado a 08 julho 2019

    Dear Anuar, Greetings from Dorsett Kuala Lumpur. We would like to thank you for sharing your feedback. We take your feedback on board with regards the distance of walking when you are traveling with children, and apologise for any inconveniences which may have caused. Thank you once again for your feedback, and kindly let us know if there is anything we can do. Best regards, Victor Hiew Director of Operations

    Respondeu 10 julho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Rizli, Sri Lanka
    Viajantes em Negócios
    Suite Dorsett
    Estadia de 2 noites em junho de 2019

    Good hotel hotel with a good location”

    Its a nice place with all the facilities but the only problem is the breakfast hall or area, which is very small n have to wait a long time to get a table. No hesitation in recomending this place to anybody.

    Avaliado a 28 junho 2019

    Dear Rizi, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, we are glad that you have enjoyed your overall stay with us. We are sorry to learn that you have experienced wait during breakfast due to the heavy movement, for this I apologise. We will work on addressing this concern actively, and we are hopeful to deter this from happening again. Kindly let us know if there is anything we can assist. Thank you once again for your feedback and recommendations. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    8,4
    Excelente
    Muhammed, Singapura
    Família com criança pequena
    Suite Premier com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 2 noites em junho de 2019

    Gd location , friendly staff”

    Room were not ready when we arrived...Manager Victor was accomodating as we had travelled far with children...he quickly arranged for us to move to the nxt available room. Staff overall was very observant and polite..

    Avaliado a 28 junho 2019

    Dear Muhammad, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, we are glad that you have enjoyed your overall stay with us. We apologise for the wait upon arrival as room is not ready. Thank you for your warm words of compliments to my team. Kindly let us know if there is anything we can assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    6,4
    Bom
    Hardo, Indonésia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 13 noites em julho de 2019

    Bom”

    I stay here 13 nights. Every level is hot! Elevator is hot, cupboard is dusty, towel is not ready, almost everyday I have to call house keeping to deliver towel, swimming pool only open until 7pm, the night shift of house keeping not humble and helpful

    Avaliado a 25 julho 2019

    Dear Hardo, Thank you for sharing your feedback. I am sorry to learn that we did not meet your expectations. Further to this, I have shared this feedback with the Executive Housekeeper for improvement. We have noted of your feedback on the pool operation house, and the Night Housekeeping associate behaviour and will work on addressing these concerns. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    RONNY, Malásia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 2 noites em outubro de 2018

    R”

    Awesome Room, Great Location and Great Staffs.

    Avaliado a 22 julho 2019

    Dear Ronny, Greetings from Dorsett Kuala Lumpur. We are glad to learn that you are pleased with the location of the hotel, the hospitality extended by my team, as well as our rooms. Kindly let us know if there is anything we can do further. We look forward to be at your service again soon, Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 25 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Hussain, Bahrein
    Família com criança pequena
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 4 noites em julho de 2019

    Good place and location”

    Good location and clean. Nice swimming pool. Breakfast area was small and difficult to walk.

    Avaliado a 22 julho 2019

    Dear Hussain, Greetings from Dorsett Kuala Lumpur. We are glad that you have enjoyed the location of the hotel, and the cleanliness level of the room, as well as the swimming pool. We have noted of your feedback on the size of the breakfast venue, and kindly let us know if there is anything we can do further. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Nauman, Turquia
    Família com criança pequena
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 3 noites em julho de 2019

    A very nice hotel in the heart of Bukit Bintang”

    We lived in the residence section of the hotel and it was amazing. The room setting was plush and the facilities were very nice. Breakfast was nice. The breakfast area got crowded at times but the staff managed it with efficiency and respect. The attitude of all the staff was very respectful and they were a;ways ready to help. The pool area at the top floor was beautiful, clean and upscale. The location was very convenient, just 5 mins walk from Bukit Bintang. The only negative was sighting of two cockroaches in three days but thats negligible in comparison to the positives.

    Avaliado a 18 julho 2019

    Dear Nauman, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your warm words of compliments of your recent stay with us. We are delighted to learn that you are pleased with our breakfast offerings, and the hospitality extended by my team. We are glad that you are pleased with the hotel location, and the facilities of the residence. We noted of your feedback on the pest, which we have forwarded to our pest control company for them to work on a better program. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 18 julho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    Patrizia
    Família com criança
    Suite com 2 quartos com 1 cama Queen-size e 2 camas individuais
    Estadia de 3 noites em julho de 2019

    Excellent family place”

    Central location, very well appointed apartment with washing machine and drier, courteous staff, walking distance to KLCC through the new walkway from Pavilion directly to the Petronas towers! And short walk to night hawkers streets

    Avaliado a 17 julho 2019

    Dear Patrizia, Thank you for sharing your feedback. We are glad to learn that you have enjoyed the location of the residence and you are pleased with the amenities provided. Thank you for your compliments of the hospitality extended by my team. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations

    Respondeu 18 julho 2019
    Dorsett Kuala Lumpur
    7,2
    Muito bom
    Nur, Singapura
    Família com criança
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 2 noites em julho de 2019

    Didn't get the room that we paid for”

    Firstly, our check in time was supposed to be at 2pm. But when we arrived at the counter 12pm, we were told to come back and checked in at 3pm. Reason being, they need to clean the room. Next bad experience would be when it was time for us to check in at the reception, we didn't get the room that we PAID for. I paid for this room way in advance which was in April. The room that we paid for was a 2 bedroom suite with both room having a queen sized bed. However, the receptionist questioned us about the booking that we made. I showed her the booking slip that states the two queen sized bed. She went around to look for her colleague and came back telling us that those rooms with the queen beds were all taken and there isnt any room left. So we have to settle with one queen size bed and two single bed. They promised to push the bed together prior to our arrival but in the end no one came and my elderly dad and my husband had to do the job. Thirdly, The suite appliances were all not working well. The phone was not able to reach the room service line. The television was not set up thus we cannot get to view any channels. Thank god for my tech savvy brother who struggled and managed to tune the tv. The iron was also not working, had to use my personal phone to call your hotel main line to get my request across. Lastly, they did not inform us before hand about the inavailability of a big fridge in the room. We were obly aware of it when they came knocking with the fridge at the door at 11am on the second of our stay. This is not our first time staying at Dorsett hotel as you can view our past bookings. However, we are very disappointed to face these when we bring and highly recommend our parents to stay here. Hope you can review your booking processes and improve the quality of your service. Thank you, LINA

    Avaliado a 15 julho 2019

    Dear Nur, Thank you for taking the time to share with us feedback. I am sorry to learn that we did not meet your expectations, and for this I apologise. Further to this, I have reviewed your feedback with the Executive Housekeeper with regards to the room readiness, as well as the room allocation processes as the room type selected upon reservation is not made available upon check-in. We will also review our processes of room checking, to ensure all amenities provided in the room are in good working condition, which we fall short of in this occasion. We have no excuse to the issues highlighted, but to work on the feedbacks to address them accordingly. Thank you once again for your feedback, we apologise for any inconveniences caused. Thank you. Best regards, Victor Hiew Director of Operations

    Respondeu 16 julho 2019
    Dorsett Kuala Lumpur
    8,0
    Excelente
    Kaushik, Índia
    Família com criança pequena
    Quarto Dorsett
    Estadia de 3 noites em julho de 2019

    Exceeded our expectations”

    Stayed her for 3 days with my family - Excellent location - Most of the staff is courteous (except one check-in lady who probably got up on the wrong side of the bed) - Breakfast is good, pool is good - Hotel is clean, gives you an impression of a really well kept hotel. Thoroughly recommended and would stay here again!

    Avaliado a 15 julho 2019

    Dear Kaushik, Thank you for sharing your feedback. We are glad that you have enjoyed your overall stay. We are delighted to learn that you are pleased with the hotel location, and our breakfast offerings, as well as the overall courteousness of the team. We take your feedback on board with regards to the areas to be improved. Thank you once again for your feedback, and recommendations. Best regards, Victor Hiew Director of Operations

    Respondeu 15 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Kun, Coreia do Sul
    Grupo
    Suite com 2 quartos com 2 camas Queen-size
    Estadia de 3 noites em julho de 2019

    great place at a great location”

    good service from staff members as well

    Avaliado a 20 julho 2019

    Dear Kun, Thank you for sharing your feedback. We are pleased to learn that you are happy with the services extended by my team. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 23 julho 2019
    Dorsett Kuala Lumpur
    8,8
    Excelente
    Chua, Malásia
    Família com criança pequena
    Quarto Dorsett
    Estadia de 2 noites em junho de 2019

    Disappointed this time..”

    The hotel was overbooking during our arrival time.. even agoda was unable to secure the room for us.. The hotel management switched us to a 2 rooms service apartment about 100 meters away.. The hotel shouldn't make such a mistake.. those who came later should be relocated..

    Avaliado a 25 junho 2019

    Dear Chua, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback, and for staying with us. I am sorry to learn that you have experienced inconveniences due to the over booking of room type during your stay date. We take your feedback on board with regards to the overbooking situation, and apologise for any inconveniences which may have caused. We will work on addressing this concerns, and to deter this from happening again. Kindly let us know if there is anything we can assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 29 junho 2019
    Dorsett Kuala Lumpur
    10,0
    Excecional
    ABDULLAH, Singapura
    Casal
    Quarto Dorsett
    Estadia de 3 noites em junho de 2019

    Value for money ”

    Been to the hotel many times before. Ever since after the upgrading, tremendous improvement to the the rooms and staff as well. Good spread of food during breakfast.Certainly be back again on my next visit to KL

    Avaliado a 21 junho 2019

    Dear Abdullah, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay with us. Thank you for your warm words of compliments on the improvement of the rooms, and the associates service delivery. We are glad to learn that you are pleased with our breakfast offerings. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 junho 2019
    Dorsett Kuala Lumpur
    9,6
    Excecional
    Daryl, Nova Zelândia
    Viajantes em Negócios
    Quarto Dorsett
    Estadia de 2 noites em junho de 2019

    Exceptional Suite value for money”

    My first visit to this hotel - booked a junior suite there to be able to conduct meetings and found it to be exceptional for the price. Rather than the usual half room set up this had a full separate dining room and full kitchen. Location is within 5 minutes of Pavilion / Bukit Bintang and all the area has to offer. Dining and entertainment in the hotel was limited however with the range of facilities close by it did not matter.

    Avaliado a 21 junho 2019

    Dear Daryl, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay with us, and you are pleased with the location of the hotel. We take your feedback on board with regards to the limited dining and entertainment option, however there are a range of facilities nearby. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations

    Respondeu 27 junho 2019
    Dorsett Kuala Lumpur
    12345
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    • Localização excelente
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station fica a 0.47 km