Grand Kempinski Hotel Shanghai
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 Grand Kempinski Hotel Shanghai
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8,6
Excelente
/10
( 2081 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,8
Excelente
Avaliação da localização
Localização excelente - no centro da cidade
Estacionamento
GRÁTIS
  • Torre Pérola Oriental280 m
  • Shanghai World Financial Center490 m
  • Torre Jin Mao660 m
  • Bund (Wai Tan)1,18 km
  • Jardim Yu1,82 km
  • People's Square2,86 km
  • Museu Shanghai3 km
  • Xintiandi3,43 km
  • Templo do Buda de Jade5,46 km
  • Shanghai Disneyland18,22 km
  • Wi-Fi gratuito
    2019

    Grand Kempinski Hotel Shanghai

    1288 Lujiazui Ring Road, Lujiazui e Novo Centro Internacional de Exposições, Xangai, China, 200120 - NO MAPA
    Excecional reputação
    96% recomendariam a um amigo
    Excecional limpeza
    Avaliado com 9,0 pela limpeza
    Excelente avaliação - Instalações
    Avaliado com 8,7 pelas instalações
    Conforto excelente
    Avaliado com 8,5 pelo conforto
    • Transporte público a 350 m

    • Transfer do aeroporto

    • Câmbio monetário

    • Wi-Fi grátis nos quartos

    • Jacuzzi

    Mais barato do que 97% das propriedades em Xangai nas últimas 24 horasComparado com 6825 propriedades em Xangai para várias datas
    Qualidade-preço8,3
    Distância até ao centro da cidade4 km
    Avaliação da localização8,8
    Aeroporto mais próximoAeroporto Internacional Shanghai Hongqiao (SHA)
    Distância até ao aeroporto17,7 km

    Quartos disponíveis em Grand Kempinski Hotel Shanghai

    8,5
    Excelente
    Conforto e qualidade do quarto
    Suite Skyline (Skyline Suite)
    Suite Skyline (Skyline Suite)
    ...
    • Tamanho: 102 m²
    • Vista: Rio
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite Diplomática (Diplomatic Suite)
    Suite Diplomática (Diplomatic Suite)
    ...
    • Tamanho: 104 m²
    • Vista: Rio
    • 1 cama King-size
    Selecione as datas para ver os preços
    Deluxe Bund com vista (Deluxe Bund View)
    Deluxe Bund com vista (Deluxe Bund View)
    ...
    • Tamanho: 43 m²
    • Vista: Rio
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Premier Skyline View Room
    Premier Skyline View Room
    ...
    • Tamanho: 43 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Grand Studio Skyline View Room
    Grand Studio Skyline View Room
    ...
    • Tamanho: 56 m²
    • Vista: Cidade
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite executiva (Executive Suite)
    Suite executiva (Executive Suite)
    ...
    • Tamanho: 85 m²
    • Vista: Cidade
    • 1 cama King-size
    Selecione as datas para ver os preços
    Grand Executive Skyline View Room
    Grand Executive Skyline View Room
    ...
    • Tamanho: 56 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Quarto Executivo Vista Bund  (Executive Bund View)
    Quarto Executivo Vista Bund (Executive Bund View)
    ...
    • Tamanho: 43 m²
    • Vista: Rio
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Quarto Duplo ou Twin Superior (Superior Double or Twin)
    Quarto Duplo ou Twin Superior (Superior Double or Twin)
    ...
    • Tamanho: 40 m²
    • Vista: Cidade
    Selecione as datas para ver os preços
    Executive Skyline View Room
    Executive Skyline View Room
    ...
    • Tamanho: 43 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Ranking da propriedade|Comparado com 6825 propriedades em Xangai
    Ver todas as classificações
    Avaliação da limpeza
    9.0/10
    Avaliação do conforto do quarto
    8.5/10
    Avaliação qualidade-preço
    8.3/10
    Avaliação da localização
    8.8/10
    Melhor que
    99
    %
    das propriedades em Xangai
    Melhor que
    99
    %
    das propriedades em Xangai
    Melhor que
    98
    %
    das propriedades em Xangai
    Melhor que
    98
    %
    das propriedades em Xangai
    Oferta para Membros Agoda: até 30% de desconto!

    Se entrar na sua conta os preços descem!

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    Pequeno-almoço
    20 comentários
    Vista
    13 comentários
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    12 comentários
    Refeições
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    Asiática
    Continental
    Vegetariana
    Inglês/Irlandês completo
    Sem glúten

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    Restaurant
    Culinária:Cantonesa
    Menu:Bufê, À carta

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    Opiniões sobre Grand Kempinski Hotel Shanghai de hóspedes reais

    Avaliação geral
    8,6
    Excelente
    Com base em 2081 opiniões
    8,9Limpeza
    8,9Localização
    8,7Instalações
    Comentários de Agoda (748)Comentários de Booking.com (1333)
    Avaliação na Agoda8,6
    /
    10
    Limpeza9,0
    Instalações8,7
    Localização8,8
    Qualidade e conforto do quarto8,5
    Atendimento8,5
    Qualidade-preço8,3
    Avaliação acima da média em Xangai
    Avaliação
    9+ Excecional (154)
    8-9 Excelente (90)
    7-8 Muito Bom (77)
    6-7 Bom (27)
    <6 Abaixo das expetativas (37)
    Altura do ano
    Mar. - Mai. (98)
    Jun. - Ago. (85)
    Set. - Nov. (123)
    Dez. - Fev. (79)
    Todos os tipos de viajantes (748)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 385 opiniões de hóspedes verificados
    12345
    10,0
    Excecional
    David, Austrália
    Viajantes em Negócios
    Executive Skyline View Room
    Estadia de 1 noite em setembro de 2018

    Sensational Stay”

    Great location, amazing service and staff engagement

    Avaliado a 12 julho 2019

    Dear David, Thank you for the kind review of our hotel and for appreciating the services from the team. Feedback such as this provides us with the encouragement to keep delivering memorable experiences to our guests. We hope to welcome you back to Shanghai in the near future and again offering you our hospitality. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 15 julho 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excecional
    gracia, Indonésia
    Família com criança pequena
    Deluxe Bund com vista
    Estadia de 2 noites em junho de 2019

    Good hotel with good location”

    We arrive at 7am in the morning.and off course the room isnt ready yet.the staff suggest us to take a shower at 30th floor swimming pool.and the staff is really helpful.from frontdesk,concierge to room service.this hotel located near shanghai aquarium n pearl tower.next to it is mrt station.u can easily find food around here such as yang dumpling,ajisen ramen and 7eleven. Awesome experience as our room view is the bund. Gotta back next time

    Avaliado a 11 junho 2019

    Dear Gracia, Thank you for taking the time to share your review of our hotel. It is always a pleasure to read such great comments about our hotel. It motivates us to continue delivering great service and taking care of our guests in a personal manner. We look forward to welcoming you back to Shanghai and offering you our hospitality again in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 11 junho 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excecional
    Natasha, Austrália
    Casal
    Deluxe Bund com vista
    Estadia de 5 noites em abril de 2019

    Excecional”

    Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

    Avaliado a 16 abril 2019

    Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

    Respondeu 10 maio 2019
    Grand Kempinski Hotel Shanghai
    6,0
    Liang, China
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 3 noites em março de 2019

    Acima da média”

    I’ve booked non-smoking room, but unfortunately some guests from the other room was smoking, the corridor was full of smelly smoke, for two days but no one could resolve the issue. No penalty to those Chinese smokers... this is too bad!

    Avaliado a 03 abril 2019

    Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. Actually, we do have a penalty to pay of RMB 1000 per day if someone smoke at hotel. We appreciate the time you spent to share compliments, which gave us great encouragement and inspired us to offer more renewal in your next stay. Hopefully we will welcome you back soon!

    Respondeu 04 abril 2019
    Grand Kempinski Hotel Shanghai
    10,0
    Excecional
    Hendra, Indonésia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em maio de 2019

    Very much enjoyed”

    Prime location, friendly staff, comfortable bed

    Avaliado a 10 maio 2019

    Dear Mr. Hendra, Thank you so much for your kind review. Feedback such as this encourages us to continue crafting beautiful experiences for our guests in our hotels. We hope to welcome you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 10 maio 2019
    Grand Kempinski Hotel Shanghai
    9,6
    Excecional
    Henson, Filipinas
    Grupo
    Deluxe Bund com vista
    Estadia de 1 noite em dezembro de 2017

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Avaliado a 04 dezembro 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Respondeu 05 dezembro 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Excelente
    Chun, Malásia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em novembro de 2016

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Avaliado a 21 novembro 2016
    9,7
    Excecional
    Chou, Singapura
    Casal
    Deluxe Bund com vista
    Estadia de 2 noites em fevereiro de 2016

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Avaliado a 01 março 2016
    8,0
    Excelente
    Chun, Malásia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em dezembro de 2014

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Avaliado a 06 dezembro 2015
    9,0
    Excecional
    CHUAH, Malásia
    Viajantes em Negócios
    Deluxe Bund com vista
    Estadia de 7 noites em setembro de 2014

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Avaliado a 22 setembro 2014
    8,3
    Excelente
    Lubomir, República Checa
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em agosto de 2013

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Avaliado a 14 agosto 2014
    8,7
    Excelente
    Natthachai, Tailândia
    Família com criança
    Premier Skyline View Room
    Estadia de 2 noites em abril de 2014

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Avaliado a 07 junho 2014
    9,7
    Excecional
    Huy, Austrália
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 4 noites em agosto de 2013

    a true 5-star hotel with great service”

    great service, luxurious and great food

    Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

    Avaliado a 27 agosto 2013
    9,0
    Excecional
    Andreas, Alemanha
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em junho de 2013

    Recently opened Hotel in good Location”

    Location, excellent condition, price

    I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

    Avaliado a 13 junho 2013
    8,7
    Excelente
    Gershon, Israel
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em abril de 2013

    Top Class, Great Value”

    Very spacious and comfortable room with great river view; luxurious bathroom; desk set up with wired and wireless internet.

    No complaints at all. Hotel seems quiet but standard of rooms and service was excellent. Fitness centre is OK but has great view of Shanghai skyline and top floor pool is very nice. For the price, it is excellent VFM.

    Avaliado a 05 maio 2013
    8,3
    Excelente
    CJ, Estados Unidos da América
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 3 noites em abril de 2013

    Great hotel in central location in Pudong”

    The room was fabulous, the lobby was lovely and the conference facilities were very efficient.

    I had a great stay at the hotel, but the staff was not particularly friendly or helpful, passing me from one person to another. Other then that, I had a great stay and would hihgly recommend the hotel to others.

    Avaliado a 03 maio 2013
    8,7
    Excelente
    Huy, Austrália
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em março de 2012

    Good location, new hotels”

    close to Pearl Tower, the Bund, good facilities

    hotel is new and conveniently close to the business areas, pearl tower and the bund (by taxi). sight seeing around that area is good. hotel is new and well equipped with facilities. rooms and surrounding areas are well maintained and clean. staff is polite but sometimes lack feedback (you need to confirm whether they have understood or will do what is requested). overall a pleasant stay and pleasant hotel.

    Avaliado a 03 julho 2012
    9,3
    Excecional
    Brian, Indonésia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em fevereiro de 2012

    Great Luxurious Hotel”

    Great location, Best service, Excellent food

    Location is just a bit walk from shopping centers and the Oriental Pearl Tower. The best service would be the concierge services; I asked the staff about other cities of China, he even offered to give a call outside Shanghai to make life easier for me. Truly an excellent service. Breakfast was also a standard above some 5-star hotels.

    Avaliado a 04 abril 2012
    10,0
    Excecional
    Tyson, Austrália
    Casal
    Premier Skyline View Room
    Estadia de 4 noites em fevereiro de 2012

    Location, Location and qaulity hotel”

    Walk central Shanghai and shops

    would highly recommend this hotel to anyone, 100% customer service, nice staff members which were helpful, impressive room, great level 30 pool and spa, one of the best hotels i have ever stayed in, i would not book anywhere else in the future in shanghai.

    Avaliado a 06 março 2012
    8,7
    Excelente
    Lim, Reino Unido
    Viajantes em Negócios
    Estadia de 1 noite em janeiro de 2012

    Nice Hotel and great service ”

    Nice rooms and affordable rate

    nice rooms, nice hotel staffs, good location. hotel is near to the pearl tower and just next to the bund which will have a good view of the bund if you get the river view room. it is also near to the pudong business district which is ideal for business travellers as well. puxi is just a tunnel away and you can get to the other size of shanghai in minutes.

    Avaliado a 01 fevereiro 2012
    12345

    Opiniões sobre Grand Kempinski Hotel Shanghai de hóspedes reais

    Avaliação geral
    8,6
    Excelente
    Com base em 2081 opiniões
    8,9Limpeza
    8,9Localização
    8,7Instalações
    Comentários de Agoda (748)Comentários de Booking.com (1333)
    Avaliação na Agoda8,6
    /
    10
    Limpeza9,0
    Instalações8,7
    Localização8,8
    Qualidade e conforto do quarto8,5
    Atendimento8,5
    Qualidade-preço8,3
    Avaliação acima da média em Xangai
    Avaliação
    9+ Excecional (154)
    8-9 Excelente (90)
    7-8 Muito Bom (77)
    6-7 Bom (27)
    <6 Abaixo das expetativas (37)
    Altura do ano
    Mar. - Mai. (98)
    Jun. - Ago. (85)
    Set. - Nov. (123)
    Dez. - Fev. (79)
    Todos os tipos de viajantes (748)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 385 opiniões de hóspedes verificados
    12345
    10,0
    Excecional
    David, Austrália
    Viajantes em Negócios
    Executive Skyline View Room
    Estadia de 1 noite em setembro de 2018

    Sensational Stay”

    Great location, amazing service and staff engagement

    Avaliado a 12 julho 2019

    Dear David, Thank you for the kind review of our hotel and for appreciating the services from the team. Feedback such as this provides us with the encouragement to keep delivering memorable experiences to our guests. We hope to welcome you back to Shanghai in the near future and again offering you our hospitality. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 15 julho 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excecional
    gracia, Indonésia
    Família com criança pequena
    Deluxe Bund com vista
    Estadia de 2 noites em junho de 2019

    Good hotel with good location”

    We arrive at 7am in the morning.and off course the room isnt ready yet.the staff suggest us to take a shower at 30th floor swimming pool.and the staff is really helpful.from frontdesk,concierge to room service.this hotel located near shanghai aquarium n pearl tower.next to it is mrt station.u can easily find food around here such as yang dumpling,ajisen ramen and 7eleven. Awesome experience as our room view is the bund. Gotta back next time

    Avaliado a 11 junho 2019

    Dear Gracia, Thank you for taking the time to share your review of our hotel. It is always a pleasure to read such great comments about our hotel. It motivates us to continue delivering great service and taking care of our guests in a personal manner. We look forward to welcoming you back to Shanghai and offering you our hospitality again in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 11 junho 2019
    Grand Kempinski Hotel Shanghai
    9,2
    Excecional
    Natasha, Austrália
    Casal
    Deluxe Bund com vista
    Estadia de 5 noites em abril de 2019

    Excecional”

    Very clean and luxurious hotel with fantastic amenities in the room and attentive staff - great value for money. We ate delicious food at the Italian restaurant within the hotel. The hotel is a short (8-10 minutes) walk to Lujiazui metro station which made it very convenient to get to various parts of the city. Was about an hour each way to get to the Formula 1 Circuit by metro. There is a 7-Eleven and some restaurants a short walk from the hotel. Only complaint is that the ATM in the Hotel Lobby did not allow transactions using several of our cards that we tried (both Mastercard and Visa) which was annoying as many vendors around Shanghai did not accept these cards either and we needed cash!

    Avaliado a 16 abril 2019

    Dear Ms. Natasha, Thank you for your kind review. We were very happy to note that the location and the amenities of our hotel met your expectations. We understand the annoyance related to international financial payment methods, however we are limited to using only local methods of payment. We usually advise international travellers to visit the ATM close to the hotel for all cash requirements. We do hope, that apart from this all other aspects of your stay were as desired and we will have the pleasure of welcoming you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai.

    Respondeu 10 maio 2019
    Grand Kempinski Hotel Shanghai
    6,0
    Liang, China
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 3 noites em março de 2019

    Acima da média”

    I’ve booked non-smoking room, but unfortunately some guests from the other room was smoking, the corridor was full of smelly smoke, for two days but no one could resolve the issue. No penalty to those Chinese smokers... this is too bad!

    Avaliado a 03 abril 2019

    Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. Actually, we do have a penalty to pay of RMB 1000 per day if someone smoke at hotel. We appreciate the time you spent to share compliments, which gave us great encouragement and inspired us to offer more renewal in your next stay. Hopefully we will welcome you back soon!

    Respondeu 04 abril 2019
    Grand Kempinski Hotel Shanghai
    10,0
    Excecional
    Hendra, Indonésia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em maio de 2019

    Very much enjoyed”

    Prime location, friendly staff, comfortable bed

    Avaliado a 10 maio 2019

    Dear Mr. Hendra, Thank you so much for your kind review. Feedback such as this encourages us to continue crafting beautiful experiences for our guests in our hotels. We hope to welcome you back to Shanghai in the near future. Best regards, Grand Kempinski Hotel Shanghai

    Respondeu 10 maio 2019
    Grand Kempinski Hotel Shanghai
    9,6
    Excecional
    Henson, Filipinas
    Grupo
    Deluxe Bund com vista
    Estadia de 1 noite em dezembro de 2017

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Avaliado a 04 dezembro 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Respondeu 05 dezembro 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Excelente
    Chun, Malásia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em novembro de 2016

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Avaliado a 21 novembro 2016
    9,7
    Excecional
    Chou, Singapura
    Casal
    Deluxe Bund com vista
    Estadia de 2 noites em fevereiro de 2016

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Avaliado a 01 março 2016
    8,0
    Excelente
    Chun, Malásia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em dezembro de 2014

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Avaliado a 06 dezembro 2015
    9,0
    Excecional
    CHUAH, Malásia
    Viajantes em Negócios
    Deluxe Bund com vista
    Estadia de 7 noites em setembro de 2014

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Avaliado a 22 setembro 2014
    8,3
    Excelente
    Lubomir, República Checa
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em agosto de 2013

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Avaliado a 14 agosto 2014
    8,7
    Excelente
    Natthachai, Tailândia
    Família com criança
    Premier Skyline View Room
    Estadia de 2 noites em abril de 2014

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Avaliado a 07 junho 2014
    9,7
    Excecional
    Huy, Austrália
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 4 noites em agosto de 2013

    a true 5-star hotel with great service”

    great service, luxurious and great food

    Hotel is a true 5 or 6* type. The decor is good, not in the usual strange Chinese mix. Hotel is located near the Pearl Tower, about 15 mins walk. There is a new street earthere that Shanghai is trying to promote as a upmarket eat street. The erstaurants look good from the outside but I didn't try. Hotel is not very convenient for other activities, being in the middle of the office area. The subway is 10-15 mins away, taxis are available but they can pick passengers depending on destinations. This is SH. The interior of rooms are very well appointed and very comfortable, including the desk/chair. Staff is super helpful and super efficient. I stayed here before the name change (Gran Melia) and it didn't disappoint this time.

    Avaliado a 27 agosto 2013
    9,0
    Excecional
    Andreas, Alemanha
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em junho de 2013

    Recently opened Hotel in good Location”

    Location, excellent condition, price

    I was looking for a good 5 star hotel in Pudong near the TV tower and the shopping mall. The hotel must be very new and the price was an excellent offer for the service and standard offered. I hope they can keep this level in the future and will return next time I visit Shanghai.

    Avaliado a 13 junho 2013
    8,7
    Excelente
    Gershon, Israel
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em abril de 2013

    Top Class, Great Value”

    Very spacious and comfortable room with great river view; luxurious bathroom; desk set up with wired and wireless internet.

    No complaints at all. Hotel seems quiet but standard of rooms and service was excellent. Fitness centre is OK but has great view of Shanghai skyline and top floor pool is very nice. For the price, it is excellent VFM.

    Avaliado a 05 maio 2013
    8,3
    Excelente
    CJ, Estados Unidos da América
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 3 noites em abril de 2013

    Great hotel in central location in Pudong”

    The room was fabulous, the lobby was lovely and the conference facilities were very efficient.

    I had a great stay at the hotel, but the staff was not particularly friendly or helpful, passing me from one person to another. Other then that, I had a great stay and would hihgly recommend the hotel to others.

    Avaliado a 03 maio 2013
    8,7
    Excelente
    Huy, Austrália
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 2 noites em março de 2012

    Good location, new hotels”

    close to Pearl Tower, the Bund, good facilities

    hotel is new and conveniently close to the business areas, pearl tower and the bund (by taxi). sight seeing around that area is good. hotel is new and well equipped with facilities. rooms and surrounding areas are well maintained and clean. staff is polite but sometimes lack feedback (you need to confirm whether they have understood or will do what is requested). overall a pleasant stay and pleasant hotel.

    Avaliado a 03 julho 2012
    9,3
    Excecional
    Brian, Indonésia
    Viajantes em Negócios
    Premier Skyline View Room
    Estadia de 1 noite em fevereiro de 2012

    Great Luxurious Hotel”

    Great location, Best service, Excellent food

    Location is just a bit walk from shopping centers and the Oriental Pearl Tower. The best service would be the concierge services; I asked the staff about other cities of China, he even offered to give a call outside Shanghai to make life easier for me. Truly an excellent service. Breakfast was also a standard above some 5-star hotels.

    Avaliado a 04 abril 2012
    10,0
    Excecional
    Tyson, Austrália
    Casal
    Premier Skyline View Room
    Estadia de 4 noites em fevereiro de 2012

    Location, Location and qaulity hotel”

    Walk central Shanghai and shops

    would highly recommend this hotel to anyone, 100% customer service, nice staff members which were helpful, impressive room, great level 30 pool and spa, one of the best hotels i have ever stayed in, i would not book anywhere else in the future in shanghai.

    Avaliado a 06 março 2012
    8,7
    Excelente
    Lim, Reino Unido
    Viajantes em Negócios
    Estadia de 1 noite em janeiro de 2012

    Nice Hotel and great service ”

    Nice rooms and affordable rate

    nice rooms, nice hotel staffs, good location. hotel is near to the pearl tower and just next to the bund which will have a good view of the bund if you get the river view room. it is also near to the pudong business district which is ideal for business travellers as well. puxi is just a tunnel away and you can get to the other size of shanghai in minutes.

    Avaliado a 01 fevereiro 2012
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    • Localização excelente
    • Torre Pérola Oriental
    • Lujiazui Metro Station fica a 0.34 km