Hanoi Capella Hotel
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Quarto Duplo ou Twin Superior - Sem Janela  Hanoi Capella Hotel
Vista interior Hanoi Capella Hotel
Vista interior Hanoi Capella Hotel
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Removido dos Favoritos
7,3
Muito bom
/10
( 187 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,4
Excelente
Avaliação da localização
Localização excelente - no centro da cidade
Bairro popular
Estacionamento
GRÁTIS
  • Do Manh Cuong Boutique120 m
  • Teatro Thang Long Water Puppet130 m
  • Hong Ha Anh Silk140 m
  • Vietnam Old Propaganda Posters180 m
  • Templo Ngoc Son210 m
  • Ha Noi Gallery220 m
  • Templo Ba Kieu230 m
  • Duong Vietnam Fine Art230 m
  • Cau Go Street (rua de interesse)260 m
  • Vietnam Moontravel280 m
  • Wi-Fi gratuito

    Hanoi Capella Hotel

    40 Lo Su Street, Ly Thai To Ward,, Distrito de Hoan Kiem, Hanói, Vietnam, 10000 - NO MAPA
    Serviço muito bom
    Avaliado com 7,7 pelo serviço
    Boa limpeza
    Avaliado com 6,9 pela limpeza
    • Transfer do aeroporto

    • Localizado no coração de Hanói

    • Câmbio monetário

    • Wi-Fi grátis nos quartos

    • Ar condicionado

    6 viajantes estão a ver esta propriedade neste momento

    Reserve agora antes que seja tarde demais!

    Ranking da propriedade|Comparado com 6845 propriedades em Hanói
    Ver todas as classificações
    Tamanho do quarto
    40 sqm.
    Avaliação de preço mais baixo
    Avaliação da localização
    8.5/10
    Avaliação do serviço
    7.7/10
    Maior que
    98
    %
    das propriedades em Hanói
    Melhor que
    97
    %
    das propriedades em Hanói
    Melhor que
    95
    %
    das propriedades em Hanói
    Melhor que
    92
    %
    das propriedades em Hanói
    Qualidade-preço7,2
    Distância até ao centro da cidade0.1 Km
    Avaliação da localização8,4
    Aeroporto mais próximoAeroporto Gia Lam (VVGL)
    Distância até ao aeroporto3,7 km

    Quartos disponíveis em Hanoi Capella Hotel

    Deluxe de casal ou Twin (Deluxe Double or Twin)
    Deluxe de casal ou Twin (Deluxe Double or Twin)
    ...
    • Tamanho: 30 m²
    • Quartos para não fumadores
    • 1 cama de casal ou 2 camas ...
    Selecione as datas para ver os preços
    Quarto Familiar  (Family)
    Quarto Familiar (Family)
    ...
    • Tamanho: 35 m²
    • Vista: Cidade
    • 1 cama individual e 1 cama ...
    Selecione as datas para ver os preços
    Quarto Duplo com Vista Lago (Double Room with Lake View)
    Quarto Duplo com Vista Lago (Double Room with Lake View)
    ...
    • Tamanho: 25 m²
    • Varanda/terraço
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite Familiar (Family Suite)
    Suite Familiar (Family Suite)
    ...
    • Tamanho: 40 m²
    • Duche e banheira
    • 3 camas individuais
    Selecione as datas para ver os preços
    Quarto Duplo ou Twin Superior - Sem Janela  (Superior Double or Twin - No Window )
    Quarto Duplo ou Twin Superior - Sem Janela (Superior Double or Twin - No Window )
    ...
    • Tamanho: 25 m²
    • Vista: Sem janelas
    • 1 cama de casal ou 2 camas ...
    Selecione as datas para ver os preços
    Superior Double Room
    Superior Double Room
    ...
    • Tamanho: 25 m²
    • Duche e banheira
    • 1 cama de casal
    Selecione as datas para ver os preços
    Suite Familiar com vista sobre o Lago (Family Suite Lake View)
    Suite Familiar com vista sobre o Lago (Family Suite Lake View)
    ...
    • Tamanho: 70 m²
    • Vista: Cidade
    • 1 cama individual e 1 cama ...
    Selecione as datas para ver os preços
    Superior Twin Room
    Superior Twin Room
    ...
    • Tamanho: 25 m²
    • Duche e banheira
    • 2 camas individuais
    Selecione as datas para ver os preços
    Quarto Deluxe (2 Adultos + 1 Criança) (Deluxe Double Room (2 Adults + 1 Child))
    Quarto Deluxe (2 Adultos + 1 Criança) (Deluxe Double Room (2 Adults + 1 Child))
    ...
    • Tamanho: 25 m²
    • Duche e banheira
    • 1 cama Queen-size
    Selecione as datas para ver os preços
    Deluxe com vista para o lago (Deluxe Lake View)
    Deluxe com vista para o lago (Deluxe Lake View)
    ...
    • Tamanho: 40 m²
    • Vista: Lago
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Oferta para Membros Agoda: até 30% de desconto!

    Se entrar na sua conta os preços descem!

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    Opiniões sobre Hanoi Capella Hotel de hóspedes reais

    Fornecido por hóspedes verificados de Agoda
    Comentários de Agoda (187)Comentários de Booking.com (1091)
    Limpeza6,9
    Instalações6,5
    Localização8,4
    Atendimento7,7
    Qualidade-preço7,2
    Avaliação acima da média em Hanói
    Avaliação
    9+ Excecional (31)
    8-9 Excelente (23)
    7-8 Muito Bom (12)
    6-7 Bom (18)
    <6 Abaixo das expetativas (25)
    Altura do ano
    Mar. - Mai. (21)
    Jun. - Ago. (24)
    Set. - Nov. (36)
    Dez. - Fev. (28)
    Todos os tipos de viajantes (187)
    Todos os tipos de quartos
    Todos os idiomas

    Ver comentários que mencionam 

    A mostrar 109 opiniões de hóspedes verificados
    12345
    6,4
    Bom
    SIM, Hong Kong
    Grupo
    Deluxe com vista para o lago
    Estadia de 1 noite em dezembro de 2018

    value for money but.....”

    price is low so we accept it is a 3 star hotel. room is quite big. Be aware of any staff contact u from the Agoda inbox mail, a woman called Rosa using the hotel account sell us tour and cruise. We paid 4 star cruise but got a 3 star cruise. We complained to the hotel and they said the woman is not their staff now, and her name should be Anna, she worked there before.

    Avaliado a 28 abril 2019
    8,0
    Excelente
    chua, Singapura
    Viajantes Individuais
    Deluxe de casal ou Twin
    Estadia de 1 noite em maio de 2019

    Good location”

    Good location Big room Receptionist v helpful Paid only s$30 Bed a bit hard and flr a bit dusty

    Avaliado a 06 maio 2019
    10,0
    Excecional
    Cheng, Malásia
    Grupo
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 2 noites em abril de 2018

    Decent hotel with breakfast buffet”

    Totally worth the price. Hotel is new and decent. Staffs are friendly. They serve welcome drinks during our first visit. Breakfast buffet with many choices. Can order pho and scramble eggs as per requested. We are very enjoy our stay there.

    Avaliado a 24 abril 2018
    6,8
    Bom
    Rowena, Tailândia
    Casal
    Deluxe de casal ou Twin
    Estadia de 2 noites em novembro de 2018

    Clean place and cheap”

    It was worth the money if the first night we werent transfer to another hotel without any escorting just a taxi paid and drop us off in the middle of old town market street! its was out first time to Hanoi Cmon! !

    Avaliado a 03 fevereiro 2019
    3,6
    Phương, Vietnam
    Viajantes Individuais
    Deluxe de casal ou Twin
    Estadia de 1 noite em dezembro de 2018

    It ruined my holiday”

    There was a lift maintenance when I checked in, my front wrong room was mess of electric tools and strange people. "Your current room doesn't like your booking, 'cause of doorman's mistake. So, you should change your room", therefore I had to change my room. Totally, they're struggling to: cleanliness, customer service, price and especially the way they treated to their guests. I witnessed the Singaporean family got a terrible service by staff's behavior, they also argued with me for my breakfast demand.

    Avaliado a 13 janeiro 2019
    6,4
    Bom
    SIM, Hong Kong
    Casal
    Deluxe com vista para o lago
    Estadia de 2 noites em dezembro de 2018

    Bom”

    We booked a lake view room and requested a twin bed room. The hotel said they are fully booked and no twin room is available. We can only take a double bed room on 8/F. But the lift (the only one) is out of order! We need to walk 8 floors! Luckily the lift is fixed on the next day and we can change to a twin bed room. The room is spacious and the bed is big which is quite value for money. Just you could hear the noise clearly from the street. After we booked the room, a woman called Rosa contacted us through Agoda message box and sell us tour to Halong Bay. We booked a 4 star cruise from her and when we get there, we were given a small and old boat which is obviously not 4 star. The people on the same boat seems have the same problem as us. After return from Halong Bay, we complained to the hotel. End up we found that this Rosa is not their staff now, and her name should be Anna, she worked there before. Pls be aware if anyone approach u in this way.

    Avaliado a 05 janeiro 2019
    2,8
    Đồng, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 3 noites em outubro de 2018

    Bad experience”

    Arrived here for a 3 night stay but we just stayed here for 2 days though I booked for 3 days. Hotel staff told me they were out of room on the first day so I had to go to another hotel called Icon36. The male staff of the hotel are not friendly, the room is not soundproof, very old and not safe to stay. Although the location of the hotel is very nice but I will not come here again.

    Avaliado a 31 outubro 2018
    10,0
    Excecional
    Nguyen, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em outubro de 2018

    Great package tour and great organisation”

    We arrived in Hanoi in this hotel very well located in the city center. The rooms are clean and the staff is very welcoming. Bottled water is provided in the rooms. The maid service adapts to clean the room at any time of the day. Breakfast is served on the top floor with a beautiful view of the Red River. We met Anna (Manager of the hotel) who planned our two week stay in all of Vietnam and managed it from a distance (hotel, train, car, plane, excursions, ... ). We communicated via WhatsApp. We did Hanoi, Halong Bay, Hue, Hoi An, Nha Trang, Oh Chi Minh and the Mekong Delta tour. All reserved hotels were good quality, good service and better price arround 20% than Online agent. We made her return from the wrong hotel and she called them to make them back. She also made several commercial gestures (discount on the package stay, superior room at low price). We are very satisfied with her great job. I highly recommend this hotel and also its good tourist recommendations with great deals

    Avaliado a 25 outubro 2018
    8,8
    Excelente
    Clarke, Austrália
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em outubro de 2018

    Clarke ”

    Clean in good condition. Staff were friendly and very helpful. Breakfast was excellent and will stay here again.

    Avaliado a 27 outubro 2018
    10,0
    Excecional
    jeni, Paquistão
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em agosto de 2018

    Ms Anna was the best”

    We had excellent stay with Capella hotel. Room is nice, spacious and clearn, good breakfast. Ms Anna arranged all the trip to Vietnam, halong, sapa, ninhbinh, trains, flights and bus tickets...She gave us the best offer with best price and service. High recommend.

    Avaliado a 27 agosto 2018
    6,0
    Angie, Vietnam
    Viajantes em Negócios
    Deluxe de casal ou Twin
    Estadia de 2 noites em março de 2018

    Acima da média”

    I got 2 days booking but our 1st day the hotel is fully book and we have to switch to another hotel (icon36). This icon36 is abit old compare to Capella hotel. We leave the luggage in the 1st hotel and when to work, the staff bring it over to Capella. For the retreat, they offer us a bigger room for the 2nd day. Thanks for the offer, but we just one to stay where we supposed to stay. It took them to arrange and call taxi to bring us there at 10pm.

    Avaliado a 25 maio 2018
    10,0
    Excecional
    Carly, Austrália
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em outubro de 2017

    Great hotel ”

    Staff is great and friendly, very helpful! Also close to the center of the city. Very convenient. Would come back here again. Provide free breakfast, coffee and juice. Get the passion fruit juice. Will give suggestions the restaurants which are great recommendations. Room/bed was comfortable and bathroom was clean.

    Avaliado a 03 novembro 2017
    10,0
    Excecional
    Mark, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em julho de 2017

    Great Hotel and Great Service”

    I stayed at the Hanoi Elite Hotel for 4 nights total in June 2017. I was actually only originally going to stay there for 2 nights on the front end of my trip, but ended up adding two more nights at the back end because of how much I enjoyed the experience. The rooms were clean and comfortable. The staff was excellent, going out of their way to not only make our stay at the hotel as comfortable as possible, but to help us facilitate transportation and travel to both Ha Long Bay and Sapa. The lobby serves a simple but high quality breakfast every morning that was the perfect way to start the day in Hanoi. The location of the hotel is dead center in the old quarter and is the perfect place to go exploring. I highly recommend this hotel if you re passing through Hanoi

    Avaliado a 13 julho 2017
    10,0
    Excecional
    Mizuo, Países Baixos
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em maio de 2017

    Best place to stay in the Old Quarter”

    This was one of the best hotels I stayed during my trip in Vietnam. The staff were incredibly friendly and helpful! Our room was very clean, and included a desktop computer, and coffee/tea. The computer helped us plan the rest of our Vietnam trip! The stay included breakfast, which was a delicious bowl of beef pho with some fresh fruit and vietnamese coffee. I loved that this hotel is located in a quiet ,in the Old Quarter. We were able to leave our luggages there for the day when we checked out. I highly recommend staying here if you're in Hanoi.

    Avaliado a 14 maio 2017
    10,0
    Excecional
    Lin, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em abril de 2017

    “Outstanding Hotel in the Old Quarter””

    This place is one of the best hotels I've ever stayed in, particularly considering how good value it is. They were quick in helping me out over email to book a transfer from the airport to the hotel. I was immediately able to find my name on a sign when I arrived at the airport, so there was no concern about being ripped off. Staff were extremely friendly when I arrived, providing maps and free advice. When I told them I had already booked excursions they did not press the issue. When I asked for help in booking a transfer to Cat Ba Island they arranged everything for me at a reasonable price. The room was lovely. Small but elegant, immaculate, and extremely clean. The shower was good and room service was efficient. I'm very grateful to the staff for their friendliness and help in introducing me to Hanoi. If I return to the city I will definitely stay here again.

    Avaliado a 09 maio 2017
    10,0
    Excecional
    June, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em abril de 2017

    “Exceptional hotel stay!””

    We just returned from our trip to Vietnam, and one of its highlights was our stay at Hanoi Capella Hotel!! The staff is exceptional, they go out of their way to provide you everything you could need. Not only are they always courteous and speak perfect English, they also helped me with confirming my flights (there had been a glitch). I was already on my way to Halong Bay, so they called me to inform it had been taken care of, ensuring I don't worry! The location is perfect, near the hoan kiem lake and night market it's quiet and peaceful! The rooms are very well designed and laid out. Later on my stay in Hanoi I stayed at bigger hotels that could not compare with the exceptional cleanliness and appointed ambience of Hanoi Capella hotel . Mr Tom the manager is very professional, courteous and runs an excellent establishment! Thank you, and everyone on your staff, including the wonderful Ms Sara and smiling helpful Cuong

    Avaliado a 02 maio 2017
    2,0
    Yvonne, Singapura
    Família com criança
    Deluxe de casal ou Twin
    Estadia de 2 noites em novembro de 2016

    Over Charge few thousand and do not want to refund”

    This hotel any how to charge my credit card without inform or get authorize from me. Hotel staff know my credit card number when I book the hotel online, so they can charge any amount as they like. I told my bank the story and submit dispute form to get back the extra charge money but the hotel do not want to refund and said the extra charge is my penalty of tour cancellation. But, I do not book any tour with the Hotel. Hotel just provide a piece of black and white A4 paper like copying paper with a signature stated the cost of the room, date of I check out and the tour cancellation to the bank as a proof. The signature on the paper is not my signature. Whose signature of that? Can anyone just sign on it? It is too outrageous and I feel unsafe that hotel can any how to charge me even without my signature. I'm thinking and hope Hotel platform like agoda, booking, etc can protect us by enclose our important detail like credit card number etc. I submit the dispute form on Nov 2016 until now still pending on the result. I really feel sad and angry that this hotel is no loyalty at all. No matter how good or clean of this hotel but lastly you maybe will pay a high cost same as a five star hotel. This is not worth at all. By the way, the hotel is not as good as you see in the picture. The door is lousy looks like broken, not safe. The room also not clean. The breakfast buffet also worst. Nothing to choose and won't top up if you come late. Milk finish also do not replenish and said no more in their store room. This is the worst experience and hotel I saw in my life. WORST, WORST, WORST !!!!!!!

    Avaliado a 05 abril 2017
    10,0
    Excecional
    Julian, Vietnam
    Casal
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em março de 2017

    “Great Hotel in Old Quarter””

    We stayed here for 2 nights in mid February. We had wanted a hotel in the old quarter and had picked this hotel based upon reviews on TA. We were not disappointed. Our room was very large and included a large bathroom with shower. The hotel is ideally located in the old quarter making access to the many attractions in this area easy. It was a short, easy walk to Hoan Kiem Lake from the hotel. Although the streets around the hotel are busy the rooms was very quiet. While the quality of the rooms was welcome and the location excellent the most outstanding aspect to this hotel is the friendliness of the staff. Both Juli (Manager?) and Sara at the front desk were outstanding, always ready to answer a question and provide advice on a good restaurant. Breakfasts were a feast providing both Asian and western options. Thien and Thom , staff in the restaurant were friendly and attentive adding to our enjoyment. Tho even taught me a little Vietnamese. Thanks to all the staff for making our stay extra special.

    Avaliado a 21 março 2017
    9,6
    Excecional
    William, Canadá
    Família com criança
    Quarto Duplo ou Twin Superior - Sem Janela
    Estadia de 1 noite em fevereiro de 2017

    Great location! Great staff!”

    Stayed here after coming back from our trip to Ha Long Bay. Hotel staff were extremely friendly and eager to help us with anything (bringing bags up to ours rooms, opening doors, providing recommendations for the area, etc...). Hotel was in good condition, however signs of wear can be seen, but not too much to make your stay feel uneasy. Beds were soft and shower was hot. I would DEFINITELY stay at the Hanoi Capella Hotel again!

    Avaliado a 09 fevereiro 2017
    8,4
    Excelente
    Jennifer, Austrália
    Viajantes Individuais
    Deluxe de casal ou Twin
    Estadia de 3 noites em novembro de 2016

    Great location in old quarter near lake”

    Only 5 min walk to lake....hotel itself says its new but I don't think this is true....also no room service...hotel only serves breakfast....construction going on 2 doors down which started at 4 am....other than that the hotel and staff are pleasant and accommodated my room change due to the noise....would stay there again

    Avaliado a 22 novembro 2016
    12345
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    Hanoi Capella Hotel
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    • Localização excelente
    • Lago Hoan Kiem
    • Estação Ferroviária de Hanoi fica a 1.62 km