Melia Hanoi Hotel
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8,4
Excelente
/10
( 2094 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,5
Excelente
Avaliação da localização
Localização excelente - 280 metros do centro da cidade
Estacionamento
GRÁTIS
  • Prisão Hoa Lo240 m
  • Catedral de São José (Nha Tho Lon)510 m
  • Lago Hoan Kiem670 m
  • Quarteirão Antigo1,24 km
  • Museu de Belas Artes do Vietname1,35 km
  • Templo de Literatura1,36 km
  • Mausoléu de Ho Chi Minh1,92 km
  • Pagode One Pillar2 km
  • West Lake3,11 km
  • Museu de Etnologia do Vietname5,47 km
  • 5-star Hotel
    Wi-Fi gratuito

    Melia Hanoi Hotel

    44B Ly Thuong Kiet Street, Hoan Kiem District, Distrito de Hoan Kiem, Hanói, Vietnam, - NO MAPA

    Não deixe escapar!

    5 viajantes reservaram hoje.

    Excecional reputação
    91% recomendariam a um amigo
    Excelente limpeza
    Avaliado com 8,7 pela limpeza
    Pequeno-almoço fantástico
    87% menções positivas
    Excelente avaliação - Instalações
    Avaliado com 8,6 pelas instalações
    • Transporte público a 720 m

    • Transfer do aeroporto

    • Câmbio monetário

    • Wi-Fi grátis nos quartos

    • Jacuzzi

    Mais barato do que 93% das propriedades em Hanói nas últimas 24 horasComparado com 8096 propriedades em Hanói para várias datas
    Qualidade-preço8,1
    Distância até ao centro da cidade0.3 km
    Avaliação da localização8,5
    Aeroporto mais próximoAeroporto Gia Lam (VVGL)
    Distância até ao aeroporto4,6 km

    Quartos disponíveis em Melia Hanoi Hotel

    8,1
    Excelente
    Conforto e qualidade do quarto
    Suite The Level (The Level Suite)
    Suite The Level (The Level Suite)
    ...
    • Tamanho: 68 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Quarto Premium The Level (The Level Premium Room)
    Quarto Premium The Level (The Level Premium Room)
    ...
    • Tamanho: 32 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Grand Premium
    Grand Premium
    ...
    • Tamanho: 68 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Quarto Premium (Premium Room)
    Quarto Premium (Premium Room)
    ...
    • Tamanho: 32 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    Deluxe
    Deluxe
    ...
    • Tamanho: 32 m²
    • Vista: Cidade
    • 1 cama King-size ou 2 camas...
    Selecione as datas para ver os preços
    DELUXE (ROH)
    DELUXE (ROH)
    ...
    • Duche e banheira
    Selecione as datas para ver os preços
    Melhor Quarto Disponível (Run of House)
    Melhor Quarto Disponível (Run of House)
    ...
    • Duche e banheira separados
    Selecione as datas para ver os preços
    Suite  (Suite)
    Suite (Suite)
    ...
    • Duche e banheira separados
    Selecione as datas para ver os preços
    Habitacion Premium 3 Adults
    Habitacion Premium 3 Adults
    ...
      Selecione as datas para ver os preços
      Grand Premium 4 Adults
      Grand Premium 4 Adults
      ...
        Selecione as datas para ver os preços
        Ranking da propriedade|Comparado com 8096 propriedades em Hanói
        Ver todas as classificações
        Avaliação do conforto do quarto
        8.1/10
        Avaliação da limpeza
        8.7/10
        Avaliação da localização
        8.5/10
        Tamanho do quarto
        26 sqm.
        Melhor que
        98
        %
        das propriedades em Hanói
        Melhor que
        97
        %
        das propriedades em Hanói
        Melhor que
        96
        %
        das propriedades em Hanói
        Maior que
        96
        %
        das propriedades em Hanói
        Oferta para Membros Agoda: até 30% de desconto!

        Se entrar na sua conta os preços descem!

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        Como é a propriedade

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        Caraterísticas mais comentadas

        Pequeno-almoço
        88 comentários
        Internet
        47 comentários
        Serviço de limpeza
        37 comentários
        Refeições
        27 comentários

        O que oferecem

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        Opções de pequeno-almoço

        Americana
        Asiática
        Continental

        Restaurantes no local

        El Patio
        Culinária:Americana, Asiática, Japonesa
        Menu:Bufê, À carta

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        Opiniões sobre Melia Hanoi Hotel de hóspedes reais

        Avaliação geral
        8,4
        Excelente
        Com base em 2094 opiniões
        8,8Limpeza
        8,7Instalações
        8,6Localização
        Comentários de Agoda (1532)Comentários de Booking.com (562)
        Avaliação na Agoda8,3
        /
        10
        Limpeza8,7
        Instalações8,6
        Localização8,5
        Qualidade e conforto do quarto8,1
        Atendimento8,4
        Qualidade-preço8,1
        Avaliação acima da média em Hanói
        Avaliação
        9+ Excecional (291)
        8-9 Excelente (218)
        7-8 Muito Bom (278)
        6-7 Bom (107)
        <6 Abaixo das expetativas (108)
        Altura do ano
        Mar. - Mai. (233)
        Jun. - Ago. (257)
        Set. - Nov. (242)
        Dez. - Fev. (270)
        Todos os tipos de viajantes (1532)
        Todos os tipos de quartos
        Todos os idiomas

        Ver comentários que mencionam 

        A mostrar 1002 opiniões de hóspedes verificados
        12345
        10,0
        Excecional
        Karen, Austrália
        Casal
        Deluxe
        Estadia de 1 noite em maio de 2019

        Nice Stay ”

        We stayed in a Melia in Paris and were very impressed so we thought we would try the one in Hanoi and we are glad we did Room was well appointed, clean and well maintained Executive lounge great value for money (unlimited alcohol wine beer spirits) Gym well appointed equipment on the old side though. Spa was good based on my husbands feedback.

        Avaliado a 29 maio 2019

        Dear Karen, Greetings from Melia Hanoi! Thank you very much for choosing us and sharing your experience. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 29 maio 2019
        Melia Hanoi Hotel
        8,8
        Excelente
        Kimly, Camboja
        Casal
        Grand Premium
        Estadia de 1 noite em abril de 2019

        Breath of fresh air”

        We came here after being dissatisfied with the Sofitel metropole. The rooms here were super large compared To Sofitel. Facilities were much better, room much cleaner. Bathroom much bigger and better equipped. And to top it off, half the price. Stay here, it’s much bigger, better, spacious, rooms are much more modern. Great stay

        Avaliado a 03 maio 2019

        Dear valued guest, We would like to thank you for review us on Agoda. It is a pleasure to read you enjoyed your stay with us. At the Melia Hanoi, guest satisfaction is our ultimate goal. Once again, our most sincere thanks for such a great feedback. We look forward to welcoming you back soon. Best regards, Guest Experience Team

        Respondeu 03 maio 2019
        Melia Hanoi Hotel
        6,8
        Bom
        sharanjit, Malásia
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em julho de 2019

        Staff do not ollow instruction”

        all details of payment was given to hotel to charge for the room and meals. They requested for many documents which is fine but when I check in it seems the meals I need to pay even though they were informed to charge the travel agent credit card. Explained to them but end up paying using my personal credit card. Disappointed

        Avaliado a 11 julho 2019

        Dear sharanjit, Greetings from Melia Hanoi! Thank you very much for choosing our hotel! We always strive to provide the best service to our guests and we fell short of our goal this time. We are very sorry for the inconveniences for the billing. Your opinion is very important for us and you have our commitment that all of your comments will be used to improve our services. Actions have been taken to fix the issue and to avoid a similar situation to happen in the future. We truly look forward to welcoming you back to our hotel. In the meantime, please feel free to contact me if you need any further information or assistance. Thank you & Best regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 12 julho 2019
        Melia Hanoi Hotel
        9,6
        Excecional
        Thu, Vietnam
        Casal
        Grand Premium
        Estadia de 1 noite em abril de 2019

        Incredible! We are very satisfied!”

        I have known Melia hotel for long but my spouse has never experienced this so I wanted him to try and he is very very happy with everything here. We had a suite and Its worth the money, everything is perfect!

        Avaliado a 19 abril 2019

        Dear valued guest, We would like to thank you for review us on Agoda. It is a pleasure to read you enjoyed your stay with us. At the Melia Hanoi, guest satisfaction is our ultimate goal. Once again, our most sincere thanks for such a great feedback. We look forward to welcoming you back soon. Best regards, Guest Experience Team

        Respondeu 01 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        NGUYEN, Vietnam
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em maio de 2019

        good”

        good

        Avaliado a 08 junho 2019

        Chào anh/chị NGUYEN, Cảm ơn anh/chị đã lựa chọn khách sạn Melia là nơi lưu trú tại Hà Nội! Chúng tôi rất vui mừng khi được biết anh/chị đã có một kì nghỉ tuyệt vời. Tại Melia Hanoi, chúng tôi luôn cố gắng mang lại những trải nghiệm tốt đẹp nhất cho khách hàng của mình. Đánh giá tích cực cùa anh/chị sẽ là nguồn động viên tinh thần lớn lao, giúp cho toàn bộ nhân viên hoàn thành tốt hơn nữa công việc được giao. Một lần nữa, chân thành cảm ơn anh/chị đã tin tưởng Melia Hanoi. Chúng tôi hy vọng sẽ có cơ hội được chào đón anh/chị trở lại trong những dịp tiếp theo. Trân trọng, Đoàn Hồng Ngọc Dung Director of Guest Experience

        Respondeu 29 julho 2019
        Melia Hanoi Hotel
        9,6
        Excecional
        NORIHITO, Japão
        Viajantes em Negócios
        Quarto Premium
        Estadia de 1 noite em maio de 2019

        All good as 5 star hotel”

        The room was clean, breakfast had so many choices. Welcome chocolate and fruits are good point.

        Avaliado a 23 maio 2019

        Dear Nirihito, Warm greetings from Melia Hanoi! Thank you very much for staying with us and sharing your experience. We are glad to learn that your recent stay was satisfying. Guest satisfaction is our top priority and having achieved it is the true source of motivation for the entire team to continue their hard work daily. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 23 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        NGUYEN
        Casal
        Quarto Premium
        Estadia de 1 noite em maio de 2019

        LE TAN AN NOI CHO CAN THAN”

        LE TAN AN NOI CHO CAN THAN

        Avaliado a 23 maio 2019

        Chào anh/chị NGUYEN, Cảm ơn anh/chị đã lựa chọn khách sạn Melia Hanoi và chia sẻ trải nghiệm tại khách sạn. Chúng tôi xin gửi tới anh/chị lời xin lỗi chân thành nếu nhân viên lễ tân của chúng tôi có thái độ chưa làm anh chị hài lòng. Nếu có thể, chúng tôi sẽ rất cảm kích nếu anh/chị chia sẻ thêm chi tiết trải nghiệm của mình để có thể có những hướng giải quyết/khắc phục kịp thời. Một lần nữa, rất tiếc về trải nghiệm của anh/chị. Hy vọng được đón tiếp anh chị một ngày không xa tại khách sạn Melia Hanoi. Trân trọng, Đoàn Hồng Ngọc Dung Director of Guest Experience

        Respondeu 23 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        chih, Taiwan
        Viajantes em Negócios
        Quarto Premium
        Estadia de 3 noites em maio de 2019

        Excecional”

        good location good service good breakfast ... everything's good except kinda annoying entering the hotel when there were politician events which security screening and line up were required.

        Avaliado a 13 maio 2019

        Dear chih, Thank you for choosing us while visiting Hanoi and taking time to share your experience with us. We are glad to learn that your experience with us was good. And please accept our apologies for your inconveniences when our security measure was heightened due to the requirement from the government. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 14 maio 2019
        Melia Hanoi Hotel
        8,8
        Excelente
        Trần, Vietnam
        Viajantes Individuais
        Deluxe
        Estadia de 2 noites em julho de 2018

        about FO standard”

        i stayed in room 1507 from 26-28/07. i was experienced a beautiful room, nice food, nice staffs in fine dinning restaurant & house keeper, charming lady in FO department for Check in...all things can not complaint by anyway. However, all my good feeling about your hotel was destroyed after check out. i checked out around 7:40 a.m in the morning. At that moment the lobby was not to many people, a bell man guided me to front desk for check out . All receptionists was busy except a man in suite, he worked alone with his computer. Maybe he is duty manager, he look at me such as "look at in the air" without any greeting. He should double check how 5 star standard in communication for check-in. This time i forgive him if it happens again, i will write down his name in trip-advisers. He passed my room key for a girl next him and asked for an assistant even she was busy with a Caucasian man so she has to serve 2 guests at one time. Its definitely unprofessional skill.

        Avaliado a 29 julho 2018

        Dear Tran, First of all, I would like to thank you very much for choosing Melia Hanoi for your recent stay and for taking the time to give us a feedback. I am very sorry to read that you were not satisfied with the attitude of Front Office staff upon check-out. This is absolutely not the standard that our associates have been trained and requested to provide to our valued customers. Actions have been taken to fix the issue and we would like to be sure with you that this will not happen again in the future. Please accept our apologies for the inconvenience caused. Once again, many thanks for your feedback. We look forward to having another opportunity to welcome you back in Melia Hanoi soon. Best regards, Nguyen Thanh Binh Guest Experience Manager

        Respondeu 01 agosto 2018
        Melia Hanoi Hotel
        9,6
        Excecional
        Chris, Austrália
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em junho de 2018

        Nice Sleep”

        Clean comfortable well appointed rooms. Nice and quiet as Hanoi is quite noisy. Only complaint would be that the temperature of the sauna is too low even after 2 requests it seems that this is their policy. Coldest sauna in south east asia ! However, hotel is great over all and I'll be back :)

        Avaliado a 02 julho 2018

        Dear Chris, Thank you very much for having chosen Melia Hanoi for your recent stay. It was a great pleasure to have you with us. We are delighted to know that you had a pleasant stay with us. About your comment in regards to the low temperature in the sauna room, I have forwarded your feedback to our Engineering Department and they are now fixing the issue. Please accept our apologies for the inconvenience caused. Once again, many thanks for your comments. We look forward to welcoming you in Melia Hanoi soon. Warm regards, Nguyen Thanh Binh Guest Experience Manager

        Respondeu 03 julho 2018
        Melia Hanoi Hotel
        9,2
        Excecional
        Guan, Malásia
        Viajantes Individuais
        Deluxe
        Estadia de 3 noites em junho de 2018

        Central location ”

        Been travelling many trips to Hanoi and this hotel is still one of the best. Just one point to note that pub’s noises at 3rd floor still can heard during midnight if you were allocated at lower floor like me this time at 6th floor. Please request for higher one if you don’t wish to be disturbed.

        Avaliado a 22 junho 2018

        Dear Guan, Thank you very much for choosing Melia Hanoi and for your nice review. We are delighted to hear that you had an great stay with us. Regarding the noise at the 3rd floor, your comments have been shared with the Club Manager. We will follow-up with him to avoid a similar situation to happen in the future; our apologies for it. We hope to welcoming you back in Melia Hanoi soon. Warm regards, Ngo Minh Phuong Guest Experience Team

        Respondeu 25 junho 2018
        Melia Hanoi Hotel
        8,4
        Excelente
        BOON, Malásia
        Casal
        Grand Premium
        Estadia de 1 noite em dezembro de 2017

        WONDERFUL ROOM”

        Its too wise to celebrate our new year in Melia Hanoi. We got upgraded to Melia Level Suite, and the room is wonderful, the celebration cake from the hotel is so yummy and fresh. Not to say the bed, we had good sleep and fully recharged on our first day of 2018. The bathtub and the complimentary lemongrass bath salt, such luxurious and relaxing bath. The hairdryers are powerful, so lady u need not to bring additional hair dryers anymore. And the hair shampoo and conditioners provided are at good quality, good hairs day. We enjoyed the view of Hanoi, especially at night, overlooked Old Quarter, and lake at far distance. Its good enough for us , as we still can stay away from loud music party but at the same can share the vibrant countown night and some fireworks. Fireworks 2018 in Hanoi town is limited thou. For breakfast selection, is wide variety, in term of taste, is just ordinary. Not too good or not too bad. Overall, we really had wonderful stay in Melia Hanoi!

        Avaliado a 03 janeiro 2018
        10,0
        Excecional
        Yaoying, Singapura
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em novembro de 2017

        It's really that good!”

        Country leaders from around the world, like PM Lee Hsien Loong from Singapore, Hilary Clinton from the USA, and many others, have put up at this hotel. Although it can be annoying that the staff kept on speaking to me in Japanese even though I told countless times I'm not ... But then again, Hanoi is pretty much an expat city with a lot of Japanese. There are usually full by the way ...

        Avaliado a 28 novembro 2017
        10,0
        Excecional
        Maricar, Filipinas
        Viajantes Individuais
        Deluxe
        Estadia de 3 noites em dezembro de 2016

        Great Choice”

        I spent 3 nights here through Agoda. I'm supposed to check out at 12nn but my flight is still in the late evening so since I really enjoyed my stay, I paid for half the rate to do late check-out. I am supposed to check out by 6pm but the hotel allowed to me to check out at 8pm. couldn't be more grateful. The bed is so soft, perfect for a day of walking. Walking distance from the lake (and I'm the kind of person who hates walking but I managed to walk most times). I will definitely stay here again. Worth every penny.

        Avaliado a 03 janeiro 2017
        8,8
        Excelente
        Steven, Taiwan
        Viajantes em Negócios
        Deluxe
        Estadia de 7 noites em agosto de 2016

        Excellent service”

        The hotel is well located and staffs are very friendly and helpful at all time. Overall I am pretty satisfy with my stay in Melia, however, a little disappointed with the restaurant, just not up to my taste. I think the food from room service is much better even tho they are from the same kitchen.

        Avaliado a 31 agosto 2016
        8,0
        Excelente
        Frank, Alemanha
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em junho de 2016

        Good value for money”

        Rooms are nice, but the odor inside the room when I opened the door was a bit disappointing after u go through the nice smelling floors. Very friendly stuff everywhere. Breakfest buffet doesnt left anything open. The dinner buffet incl.free flow of wine is amazing and you wish your stomach would be bigger to taste all dishes. Located near old town and the lake and near shopping destinations. I definitly will stay there again, even its not really a 5 star hotel. Wellness area need some upgrade.

        Avaliado a 10 junho 2016
        9,2
        Excecional
        PANKAJ, Índia
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em abril de 2016

        Nice hotel at a good price”

        Everything about this hotel is good, rooms are good sized with all amenities, excellent staffs, very welcoming and positive approach by all staffs, good location, just walking distance from old quarters and many of the Hanoi's tourist attractions. Overall, very good choice at a reasonable price. Only disappointment were the lifts, not sure why and how they ended up with those small and ordinary lifts inside such a beautiful hotel. With 4-5 people, its already full and if you have luggage, then you don't have space to join other people in lift.

        Avaliado a 30 abril 2016
        9,7
        Excecional
        Seow, Singapura
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em novembro de 2015

        Nice as always”

        Staff, comfort, room

        It has been a while since I last stayed here and it was a pleasant surprise when I saw that the rooms had been renovated. Looks very nice now. I got a free upgrade to the suite and it's a really nice gesture. I enjoyed my stay here, as always.

        Avaliado a 25 novembro 2015
        9,0
        Excecional
        Yukifumi, Japão
        Casal
        Deluxe
        Estadia de 6 noites em dezembro de 2014

        Nice hotel for reluxing”

        Clean and wide room, good location, kind staffs

        No special events or additional fees during new year holidays. We can enjoy quiet time for the end of the last year and the beginning of new year. Location is perfect and many entertainments are within the walking distance. The staffs (incl. one Japanese staff) are very kind and have sufficient knowledge about Hanoi city. Room is wide and perfectly clean with wide bath room with big bath tab. Responses of the staffs for minor claims are very quick and appropriate. Definitely we will select this hotel for our next visit to Hanoi.

        Avaliado a 25 janeiro 2015
        8,0
        Excelente
        Michael, Reino Unido
        Viajantes em Negócios
        Suite The Level
        Estadia de 2 noites em setembro de 2014

        Good location”

        Remains a good location and host to most events in Hanoi

        The hotel is being refurbished but they are keeping disruption to a minimum. Staff were very good and continue to improve. The food is okay but not great - it seems to have no taste. Overall the hotel is fine and I am sure I will stay again

        Avaliado a 15 outubro 2014
        12345

        Opiniões sobre Melia Hanoi Hotel de hóspedes reais

        Avaliação geral
        8,4
        Excelente
        Com base em 2094 opiniões
        8,8Limpeza
        8,7Instalações
        8,6Localização
        Comentários de Agoda (1532)Comentários de Booking.com (562)
        Avaliação na Agoda8,3
        /
        10
        Limpeza8,7
        Instalações8,6
        Localização8,5
        Qualidade e conforto do quarto8,1
        Atendimento8,4
        Qualidade-preço8,1
        Avaliação acima da média em Hanói
        Avaliação
        9+ Excecional (291)
        8-9 Excelente (218)
        7-8 Muito Bom (278)
        6-7 Bom (107)
        <6 Abaixo das expetativas (108)
        Altura do ano
        Mar. - Mai. (233)
        Jun. - Ago. (257)
        Set. - Nov. (242)
        Dez. - Fev. (270)
        Todos os tipos de viajantes (1532)
        Todos os tipos de quartos
        Todos os idiomas

        Ver comentários que mencionam 

        A mostrar 1002 opiniões de hóspedes verificados
        12345
        10,0
        Excecional
        Karen, Austrália
        Casal
        Deluxe
        Estadia de 1 noite em maio de 2019

        Nice Stay ”

        We stayed in a Melia in Paris and were very impressed so we thought we would try the one in Hanoi and we are glad we did Room was well appointed, clean and well maintained Executive lounge great value for money (unlimited alcohol wine beer spirits) Gym well appointed equipment on the old side though. Spa was good based on my husbands feedback.

        Avaliado a 29 maio 2019

        Dear Karen, Greetings from Melia Hanoi! Thank you very much for choosing us and sharing your experience. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 29 maio 2019
        Melia Hanoi Hotel
        8,8
        Excelente
        Kimly, Camboja
        Casal
        Grand Premium
        Estadia de 1 noite em abril de 2019

        Breath of fresh air”

        We came here after being dissatisfied with the Sofitel metropole. The rooms here were super large compared To Sofitel. Facilities were much better, room much cleaner. Bathroom much bigger and better equipped. And to top it off, half the price. Stay here, it’s much bigger, better, spacious, rooms are much more modern. Great stay

        Avaliado a 03 maio 2019

        Dear valued guest, We would like to thank you for review us on Agoda. It is a pleasure to read you enjoyed your stay with us. At the Melia Hanoi, guest satisfaction is our ultimate goal. Once again, our most sincere thanks for such a great feedback. We look forward to welcoming you back soon. Best regards, Guest Experience Team

        Respondeu 03 maio 2019
        Melia Hanoi Hotel
        6,8
        Bom
        sharanjit, Malásia
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em julho de 2019

        Staff do not ollow instruction”

        all details of payment was given to hotel to charge for the room and meals. They requested for many documents which is fine but when I check in it seems the meals I need to pay even though they were informed to charge the travel agent credit card. Explained to them but end up paying using my personal credit card. Disappointed

        Avaliado a 11 julho 2019

        Dear sharanjit, Greetings from Melia Hanoi! Thank you very much for choosing our hotel! We always strive to provide the best service to our guests and we fell short of our goal this time. We are very sorry for the inconveniences for the billing. Your opinion is very important for us and you have our commitment that all of your comments will be used to improve our services. Actions have been taken to fix the issue and to avoid a similar situation to happen in the future. We truly look forward to welcoming you back to our hotel. In the meantime, please feel free to contact me if you need any further information or assistance. Thank you & Best regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 12 julho 2019
        Melia Hanoi Hotel
        9,6
        Excecional
        Thu, Vietnam
        Casal
        Grand Premium
        Estadia de 1 noite em abril de 2019

        Incredible! We are very satisfied!”

        I have known Melia hotel for long but my spouse has never experienced this so I wanted him to try and he is very very happy with everything here. We had a suite and Its worth the money, everything is perfect!

        Avaliado a 19 abril 2019

        Dear valued guest, We would like to thank you for review us on Agoda. It is a pleasure to read you enjoyed your stay with us. At the Melia Hanoi, guest satisfaction is our ultimate goal. Once again, our most sincere thanks for such a great feedback. We look forward to welcoming you back soon. Best regards, Guest Experience Team

        Respondeu 01 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        NGUYEN, Vietnam
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em maio de 2019

        good”

        good

        Avaliado a 08 junho 2019

        Chào anh/chị NGUYEN, Cảm ơn anh/chị đã lựa chọn khách sạn Melia là nơi lưu trú tại Hà Nội! Chúng tôi rất vui mừng khi được biết anh/chị đã có một kì nghỉ tuyệt vời. Tại Melia Hanoi, chúng tôi luôn cố gắng mang lại những trải nghiệm tốt đẹp nhất cho khách hàng của mình. Đánh giá tích cực cùa anh/chị sẽ là nguồn động viên tinh thần lớn lao, giúp cho toàn bộ nhân viên hoàn thành tốt hơn nữa công việc được giao. Một lần nữa, chân thành cảm ơn anh/chị đã tin tưởng Melia Hanoi. Chúng tôi hy vọng sẽ có cơ hội được chào đón anh/chị trở lại trong những dịp tiếp theo. Trân trọng, Đoàn Hồng Ngọc Dung Director of Guest Experience

        Respondeu 29 julho 2019
        Melia Hanoi Hotel
        9,6
        Excecional
        NORIHITO, Japão
        Viajantes em Negócios
        Quarto Premium
        Estadia de 1 noite em maio de 2019

        All good as 5 star hotel”

        The room was clean, breakfast had so many choices. Welcome chocolate and fruits are good point.

        Avaliado a 23 maio 2019

        Dear Nirihito, Warm greetings from Melia Hanoi! Thank you very much for staying with us and sharing your experience. We are glad to learn that your recent stay was satisfying. Guest satisfaction is our top priority and having achieved it is the true source of motivation for the entire team to continue their hard work daily. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 23 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        NGUYEN
        Casal
        Quarto Premium
        Estadia de 1 noite em maio de 2019

        LE TAN AN NOI CHO CAN THAN”

        LE TAN AN NOI CHO CAN THAN

        Avaliado a 23 maio 2019

        Chào anh/chị NGUYEN, Cảm ơn anh/chị đã lựa chọn khách sạn Melia Hanoi và chia sẻ trải nghiệm tại khách sạn. Chúng tôi xin gửi tới anh/chị lời xin lỗi chân thành nếu nhân viên lễ tân của chúng tôi có thái độ chưa làm anh chị hài lòng. Nếu có thể, chúng tôi sẽ rất cảm kích nếu anh/chị chia sẻ thêm chi tiết trải nghiệm của mình để có thể có những hướng giải quyết/khắc phục kịp thời. Một lần nữa, rất tiếc về trải nghiệm của anh/chị. Hy vọng được đón tiếp anh chị một ngày không xa tại khách sạn Melia Hanoi. Trân trọng, Đoàn Hồng Ngọc Dung Director of Guest Experience

        Respondeu 23 maio 2019
        Melia Hanoi Hotel
        10,0
        Excecional
        chih, Taiwan
        Viajantes em Negócios
        Quarto Premium
        Estadia de 3 noites em maio de 2019

        Excecional”

        good location good service good breakfast ... everything's good except kinda annoying entering the hotel when there were politician events which security screening and line up were required.

        Avaliado a 13 maio 2019

        Dear chih, Thank you for choosing us while visiting Hanoi and taking time to share your experience with us. We are glad to learn that your experience with us was good. And please accept our apologies for your inconveniences when our security measure was heightened due to the requirement from the government. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

        Respondeu 14 maio 2019
        Melia Hanoi Hotel
        8,8
        Excelente
        Trần, Vietnam
        Viajantes Individuais
        Deluxe
        Estadia de 2 noites em julho de 2018

        about FO standard”

        i stayed in room 1507 from 26-28/07. i was experienced a beautiful room, nice food, nice staffs in fine dinning restaurant & house keeper, charming lady in FO department for Check in...all things can not complaint by anyway. However, all my good feeling about your hotel was destroyed after check out. i checked out around 7:40 a.m in the morning. At that moment the lobby was not to many people, a bell man guided me to front desk for check out . All receptionists was busy except a man in suite, he worked alone with his computer. Maybe he is duty manager, he look at me such as "look at in the air" without any greeting. He should double check how 5 star standard in communication for check-in. This time i forgive him if it happens again, i will write down his name in trip-advisers. He passed my room key for a girl next him and asked for an assistant even she was busy with a Caucasian man so she has to serve 2 guests at one time. Its definitely unprofessional skill.

        Avaliado a 29 julho 2018

        Dear Tran, First of all, I would like to thank you very much for choosing Melia Hanoi for your recent stay and for taking the time to give us a feedback. I am very sorry to read that you were not satisfied with the attitude of Front Office staff upon check-out. This is absolutely not the standard that our associates have been trained and requested to provide to our valued customers. Actions have been taken to fix the issue and we would like to be sure with you that this will not happen again in the future. Please accept our apologies for the inconvenience caused. Once again, many thanks for your feedback. We look forward to having another opportunity to welcome you back in Melia Hanoi soon. Best regards, Nguyen Thanh Binh Guest Experience Manager

        Respondeu 01 agosto 2018
        Melia Hanoi Hotel
        9,6
        Excecional
        Chris, Austrália
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em junho de 2018

        Nice Sleep”

        Clean comfortable well appointed rooms. Nice and quiet as Hanoi is quite noisy. Only complaint would be that the temperature of the sauna is too low even after 2 requests it seems that this is their policy. Coldest sauna in south east asia ! However, hotel is great over all and I'll be back :)

        Avaliado a 02 julho 2018

        Dear Chris, Thank you very much for having chosen Melia Hanoi for your recent stay. It was a great pleasure to have you with us. We are delighted to know that you had a pleasant stay with us. About your comment in regards to the low temperature in the sauna room, I have forwarded your feedback to our Engineering Department and they are now fixing the issue. Please accept our apologies for the inconvenience caused. Once again, many thanks for your comments. We look forward to welcoming you in Melia Hanoi soon. Warm regards, Nguyen Thanh Binh Guest Experience Manager

        Respondeu 03 julho 2018
        Melia Hanoi Hotel
        9,2
        Excecional
        Guan, Malásia
        Viajantes Individuais
        Deluxe
        Estadia de 3 noites em junho de 2018

        Central location ”

        Been travelling many trips to Hanoi and this hotel is still one of the best. Just one point to note that pub’s noises at 3rd floor still can heard during midnight if you were allocated at lower floor like me this time at 6th floor. Please request for higher one if you don’t wish to be disturbed.

        Avaliado a 22 junho 2018

        Dear Guan, Thank you very much for choosing Melia Hanoi and for your nice review. We are delighted to hear that you had an great stay with us. Regarding the noise at the 3rd floor, your comments have been shared with the Club Manager. We will follow-up with him to avoid a similar situation to happen in the future; our apologies for it. We hope to welcoming you back in Melia Hanoi soon. Warm regards, Ngo Minh Phuong Guest Experience Team

        Respondeu 25 junho 2018
        Melia Hanoi Hotel
        8,4
        Excelente
        BOON, Malásia
        Casal
        Grand Premium
        Estadia de 1 noite em dezembro de 2017

        WONDERFUL ROOM”

        Its too wise to celebrate our new year in Melia Hanoi. We got upgraded to Melia Level Suite, and the room is wonderful, the celebration cake from the hotel is so yummy and fresh. Not to say the bed, we had good sleep and fully recharged on our first day of 2018. The bathtub and the complimentary lemongrass bath salt, such luxurious and relaxing bath. The hairdryers are powerful, so lady u need not to bring additional hair dryers anymore. And the hair shampoo and conditioners provided are at good quality, good hairs day. We enjoyed the view of Hanoi, especially at night, overlooked Old Quarter, and lake at far distance. Its good enough for us , as we still can stay away from loud music party but at the same can share the vibrant countown night and some fireworks. Fireworks 2018 in Hanoi town is limited thou. For breakfast selection, is wide variety, in term of taste, is just ordinary. Not too good or not too bad. Overall, we really had wonderful stay in Melia Hanoi!

        Avaliado a 03 janeiro 2018
        10,0
        Excecional
        Yaoying, Singapura
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em novembro de 2017

        It's really that good!”

        Country leaders from around the world, like PM Lee Hsien Loong from Singapore, Hilary Clinton from the USA, and many others, have put up at this hotel. Although it can be annoying that the staff kept on speaking to me in Japanese even though I told countless times I'm not ... But then again, Hanoi is pretty much an expat city with a lot of Japanese. There are usually full by the way ...

        Avaliado a 28 novembro 2017
        10,0
        Excecional
        Maricar, Filipinas
        Viajantes Individuais
        Deluxe
        Estadia de 3 noites em dezembro de 2016

        Great Choice”

        I spent 3 nights here through Agoda. I'm supposed to check out at 12nn but my flight is still in the late evening so since I really enjoyed my stay, I paid for half the rate to do late check-out. I am supposed to check out by 6pm but the hotel allowed to me to check out at 8pm. couldn't be more grateful. The bed is so soft, perfect for a day of walking. Walking distance from the lake (and I'm the kind of person who hates walking but I managed to walk most times). I will definitely stay here again. Worth every penny.

        Avaliado a 03 janeiro 2017
        8,8
        Excelente
        Steven, Taiwan
        Viajantes em Negócios
        Deluxe
        Estadia de 7 noites em agosto de 2016

        Excellent service”

        The hotel is well located and staffs are very friendly and helpful at all time. Overall I am pretty satisfy with my stay in Melia, however, a little disappointed with the restaurant, just not up to my taste. I think the food from room service is much better even tho they are from the same kitchen.

        Avaliado a 31 agosto 2016
        8,0
        Excelente
        Frank, Alemanha
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em junho de 2016

        Good value for money”

        Rooms are nice, but the odor inside the room when I opened the door was a bit disappointing after u go through the nice smelling floors. Very friendly stuff everywhere. Breakfest buffet doesnt left anything open. The dinner buffet incl.free flow of wine is amazing and you wish your stomach would be bigger to taste all dishes. Located near old town and the lake and near shopping destinations. I definitly will stay there again, even its not really a 5 star hotel. Wellness area need some upgrade.

        Avaliado a 10 junho 2016
        9,2
        Excecional
        PANKAJ, Índia
        Viajantes em Negócios
        Deluxe
        Estadia de 2 noites em abril de 2016

        Nice hotel at a good price”

        Everything about this hotel is good, rooms are good sized with all amenities, excellent staffs, very welcoming and positive approach by all staffs, good location, just walking distance from old quarters and many of the Hanoi's tourist attractions. Overall, very good choice at a reasonable price. Only disappointment were the lifts, not sure why and how they ended up with those small and ordinary lifts inside such a beautiful hotel. With 4-5 people, its already full and if you have luggage, then you don't have space to join other people in lift.

        Avaliado a 30 abril 2016
        9,7
        Excecional
        Seow, Singapura
        Viajantes em Negócios
        Deluxe
        Estadia de 1 noite em novembro de 2015

        Nice as always”

        Staff, comfort, room

        It has been a while since I last stayed here and it was a pleasant surprise when I saw that the rooms had been renovated. Looks very nice now. I got a free upgrade to the suite and it's a really nice gesture. I enjoyed my stay here, as always.

        Avaliado a 25 novembro 2015
        9,0
        Excecional
        Yukifumi, Japão
        Casal
        Deluxe
        Estadia de 6 noites em dezembro de 2014

        Nice hotel for reluxing”

        Clean and wide room, good location, kind staffs

        No special events or additional fees during new year holidays. We can enjoy quiet time for the end of the last year and the beginning of new year. Location is perfect and many entertainments are within the walking distance. The staffs (incl. one Japanese staff) are very kind and have sufficient knowledge about Hanoi city. Room is wide and perfectly clean with wide bath room with big bath tab. Responses of the staffs for minor claims are very quick and appropriate. Definitely we will select this hotel for our next visit to Hanoi.

        Avaliado a 25 janeiro 2015
        8,0
        Excelente
        Michael, Reino Unido
        Viajantes em Negócios
        Suite The Level
        Estadia de 2 noites em setembro de 2014

        Good location”

        Remains a good location and host to most events in Hanoi

        The hotel is being refurbished but they are keeping disruption to a minimum. Staff were very good and continue to improve. The food is okay but not great - it seems to have no taste. Overall the hotel is fine and I am sure I will stay again

        Avaliado a 15 outubro 2014
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        Melia Hanoi Hotel
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        • Localização excelente
        • Prisão Hoa Lo
        • Estação Ferroviária de Hanoi fica a 0.74 km