Moevenpick Hotel Mactan Island Cebu (Movenpick Hotel Mactan Island Cebu)

Punta Engaño, Lapu-Lapu, Ilha de Mactan, Cebu, Filipinas, 70, 6015
Moevenpick Hotel Mactan Island Cebu (Movenpick Hotel Mactan Island Cebu)
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 Moevenpick Hotel Mactan Island Cebu (Movenpick Hotel Mactan Island Cebu)
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8,3
Excelente
2.6% este mês
/10
( 5027 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,0
Excelente
Avaliação da localização
Localização excelente
Estacionamento
GRÁTIS
  • Centro Comercial SM City Cebu11,58 km
  • Museu Sugbo12,85 km
  • Fort San Pedro13,09 km
  • Ayala Center Cebu13,13 km
  • Catedral Metropolitana de Cebu13,34 km
  • Basilica del Santo Niño13,44 km
  • Magellan's Cross13,5 km
  • Templo Taoist15,12 km
  • Capela de São Pedro Calungsod16,18 km
  • Observatório Tops Lookout18,03 km
  • Destaques e avaliações

    5-star Resort
    Wi-Fi gratuito

    Não deixe escapar!

    34 viajantes estão a ver esta propriedade neste momento | 6 viajantes reservaram hoje.

    Excelente limpeza
    Avaliado com 8,7 pela limpeza
    Excelente serviço
    Avaliado com 8,7 pelo serviço
    Excecional reputação
    87% recomendariam a um amigo
    Excelente avaliação - Instalações
    Avaliado com 8,6 pelas instalações
    • Transfer do aeroporto

    • Praia privada

    • Câmbio monetário

    • Wi-Fi grátis nos quartos

    • Jacuzzi

    Mais barato do que 92% das propriedades em Cebu nas últimas 24 horasComparado com 4953 propriedades em Cebu para várias datas
    Qualidade-preço7,8
    Distância até ao centro da cidade20. Km
    Avaliação da localização8,0
    Aeroporto mais próximoAeroporto Internacional Mactan-Cebu (CEB)
    Distância até ao aeroporto5,0 km

    Quartos disponíveis em Moevenpick Hotel Mactan Island Cebu

    8,3
    Excelente
    Conforto e qualidade do quarto
    Loft Ibiza (Ibiza Loft)
    Loft Ibiza (Ibiza Loft)
    ...
    • Tamanho: 224 m²
    • Vista: Mar
    • 2 camas Queen-size e 1 cama...
    Selecione as datas para ver os preços
    Suite Presidencial (Presidential Suite)
    Suite Presidencial (Presidential Suite)
    ...
    • Tamanho: 125 m²
    • Vista: Mar
    • 2 camas individuais e 1 cam...
    Selecione as datas para ver os preços
    Suite King
    Suite King
    ...
    • Tamanho: 48 m²
    • Vista: Pátio
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite Familiar 2 Quartos (Family Suite 2-Bedroom)
    Suite Familiar 2 Quartos (Family Suite 2-Bedroom)
    ...
    • Tamanho: 99 m²
    • Vista: Mar
    • 1 cama King-size & 2 camas ...
    Selecione as datas para ver os preços
    Twin Deluxe com Vista Mar (Deluxe Ocean View Twin)
    Twin Deluxe com Vista Mar (Deluxe Ocean View Twin)
    ...
    • Tamanho: 33 m²
    • Vista: Mar
    • 2 camas individuais
    Selecione as datas para ver os preços
    King Deluxe com Vista Mar (Deluxe Ocean View King)
    King Deluxe com Vista Mar (Deluxe Ocean View King)
    ...
    • Tamanho: 33 m²
    • Vista: Mar
    • 1 cama King-size
    Selecione as datas para ver os preços
    Quarto Twin Deluxe (Deluxe Twin)
    Quarto Twin Deluxe (Deluxe Twin)
    ...
    • Tamanho: 33 m²
    • Vista: Oceano (vista parcia...
    • 2 camas individuais
    Selecione as datas para ver os preços
    Quarto Executivo Vista Mar (Executive Suite Ocean View)
    Quarto Executivo Vista Mar (Executive Suite Ocean View)
    ...
    • Tamanho: 48 m²
    • Vista: Mar
    • 1 cama King-size
    Selecione as datas para ver os preços
    Quarto King Premium - Frente Oceano (Premium Ocean Front King)
    Quarto King Premium - Frente Oceano (Premium Ocean Front King)
    ...
    • Tamanho: 45 m²
    • Vista: Mar
    • 1 cama King-size
    Selecione as datas para ver os preços
    Suite Ocean
    Suite Ocean
    ...
    • Tamanho: 48 m²
    • Vista: Oceano (vista parcia...
    • 1 cama King-size
    Selecione as datas para ver os preços
    Ranking da propriedade|Comparado com 4953 propriedades em Cebu
    Ver todas as classificações
    Avaliação do conforto do quarto
    8.3/10
    Tamanho do quarto
    64 sqm.
    Avaliação da limpeza
    8.7/10
    Avaliação do serviço
    8.7/10
    Melhor que
    99
    %
    das propriedades em Cebu
    Maior que
    99
    %
    das propriedades em Cebu
    Melhor que
    98
    %
    das propriedades em Cebu
    Melhor que
    97
    %
    das propriedades em Cebu
    Oferta para Membros Agoda: até 30% de desconto!

    Se entrar na sua conta os preços descem!

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    Mais sobre Moevenpick Hotel Mactan Island Cebu

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    Como é a propriedade

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    Caraterísticas mais comentadas

    Praia
    130 comentários
    Refeições
    92 comentários
    Piscina
    82 comentários
    Pequeno-almoço
    46 comentários

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    Refeições

    Restaurantes no local

    The Sails
    Culinária:Internacional
    The Forum
    Culinária:Internacional
    Lobby Lounge
    Culinária:Internacional
    Ibiza Beach Club
    Culinária:Mediterrânica

    O que existe nas proximidades

    As distâncias apresentadas são medidas em linha reta. A distância real de deslocação pode variar.
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    Opiniões sobre Moevenpick Hotel Mactan Island Cebu de hóspedes reais

    Avaliação geral
    8,3
    Excelente
    Com base em 5027 opiniões
    Fornecido por hóspedes verificados de
    Comentários de Agoda (3265)Comentários de Booking.com (1762)
    Avaliação na Agoda8,3
    /
    10
    Excelente
    2.6% este mês
    Limpeza8,7
    Instalações8,6
    Localização8,0
    Qualidade e conforto do quarto8,3
    Atendimento8,7
    Qualidade-preço7,8
    Avaliação acima da média em Cebu
    Avaliação
    9+ Excecional (802)
    8-9 Excelente (473)
    7-8 Muito Bom (424)
    6-7 Bom (206)
    <6 Abaixo das expetativas (273)
    Altura do ano
    Mar. - Mai. (473)
    Jun. - Ago. (621)
    Set. - Nov. (493)
    Dez. - Fev. (591)
    Todos os tipos de viajantes (3265)
    Todos os tipos de quartos
    Todos os idiomas

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    A mostrar 2178 opiniões de hóspedes verificados
    12345
    5,6
    JUN, Singapura
    Casal
    Suite Familiar 2 Quartos
    Estadia de 4 noites em julho de 2019

    Good hotel with nice but small private beach”

    Hotel grounds is nice & modern. Private beach was good but small and had jelly fish in the waters. Stayed in 2 bedroom apt, room 2001, which was comfortable & spacious. Some small issues when we checked in - one of the beds had blood stains on the sheet which meant housekeeping wasn’t paying attention. The light switch in the master room was wired in a weird way. When we switched off the master switch, not only did the ceiling lights go off, so did all the power points at the bed side, ie. the bedside lamps couldn’t turn on and neither could we do any charging for our phones next to the bed. We had to unplug the tv just so we could charge our phones. Would be good if there was a spa menu & activity list available in the room. We asked front desk about activities we could sign up and he pointed us to watersports centre without telling us that it was already closed so we walked to the counter to find that it was closed. Otherwise, a nice self contained hotel for a short weekend trip.

    Avaliado a 24 julho 2019

    Dear JUN, Thank you very much for sharing your experience with us. While I have initiated an investigation with my team, I'd like to take this opportunity to extend my apology on the oversight from our end. I am working closely with the managers to ensure preventive and corrective measures are put into action immediately. I also appreciate the suggestions you gave regarding the spa and act. We updated the Welcome Letter with a QR code that links to an online page where the information is published. We work hard to deliver an exceptional guest experience, and we regret that we fell short of your expectations on certain accounts. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Do let me know of your next travel plans to Cebu, and I'd be happy to assist in making the necessary arrangements. Kind regards, Max Huber General Manager

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    Moevenpick Hotel Mactan Island Cebu
    8,0
    Excelente
    Kay, Filipinas
    Grupo
    Twin superior
    Estadia de 2 noites em maio de 2019

    ibiza bar weekend shows were fun”

    hotel was comfortable and there were restaurants nearby too. pool and beach was quite small room was spacious and smelled good

    Avaliado a 23 julho 2019

    Dear Kay, Thank you for choosing our hotel. It's always good news to know guests are happy with their stay. I look forward to welcome you back on your next visit. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    7,2
    Muito bom
    MAYBELLE, Austrália
    Viajantes Individuais
    Quarto Twin Deluxe
    Estadia de 3 noites em julho de 2019

    Good resort”

    It was too far from the mall, approximately 1-1.5hour, although they had a free shuttle bus going to ayala.. The beds in the rooms was a little too high, but then I'm not a tall girl, it's OK for someone who's tall. Pool was really nice. Too bad I didn't get the chance to swim in the beach. A little expensive for a resort . You have to travel a little if you want to go out for lunch and dinner. Overall, it was OK..

    Avaliado a 17 julho 2019

    Dear MAYBELLE, Thank you for choosing our hotel. I'm glad to hear that you were generally happy with your visit I hope you'll visit again next time your in Cebu. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    10,0
    Excecional
    OHEUN, Coreia do Sul
    Viajantes Individuais
    King superior
    Estadia de 1 noite em julho de 2019

    Very very gooooood”

    I had a happy and beautiful day. It was so good. My reservation was for two single beds.  The upgrades included two rooms, two toilets and three living room beds. Besides, Ocean View!! 15th floor! The club was beautiful and fun. Thank you for making me a good memory. The sea and the swimming pool were good and the breakfast was delicious. The staff is kind and I want to go again next time

    Avaliado a 17 julho 2019

    Dear OHEUN, Thank you so much for the thumbs up! I am overwhelmed with delight upon reading this very comprehensive review, which details out everything you found exceptional in our hotel --- from the accommodation, relaxing views, scenery, service and food quality. I look forward to welcome you back to the resort. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    6,0
    珮瑜
    Casal
    Twin superior
    Estadia de 1 noite em julho de 2019

    Acima da média”

    Beach is nice, the other don't expect too much.

    Avaliado a 23 julho 2019

    Hello, 珮瑜. Thank you so much for choosing our hotel. It's sad to hear that you didn't find the hotel to your absolute liking. I understand that each and everyone has their own expectations and preferences when it comes to various aspects of travel and accommodation. I am also keen to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that my team is able to assess how we can further enhance guest experience in our hotel. I hope you can send me a message complete with all the details, for my reference and action. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 29 julho 2019
    Moevenpick Hotel Mactan Island Cebu
    8,4
    Excelente
    Joyce, Hong Kong
    Casal
    King Deluxe
    Estadia de 2 noites em junho de 2019

    Excelente”

    We were there for 2 nights, 3 days.... decent value - we did't pay too much for a room upgrade on arrival - got a bit more space but the rooms are a bit tired (photos are prettier) The robes in the room didn't smell fresh though - had a bit of that mildew smell. If you are looking for a place to just stay and veg by the pool or beach for a couple days, then it's fine. Small beach area - people were snorkeling but I didn't think there was that much to see - definitely compared to other islands of the Philippines. Staff were friendly and helpful. But it always took too long get our drink we end up ordering the next one right when we receive our drinks. Spa was lovely - and the ladies there are super nice. Food was OK... we had to eat there because it will take too long to go find a place outside... The Ibiza bar was cool.

    Avaliado a 13 junho 2019

    Dear Joyce, Thank you for choosing our hotel. It's sad to hear that you didn't find the hotel to your absolute liking. Please allow me to share that we do have development projects lined up for the near future, and we've taken note of your comments as added reference. I apologize for the delay in the delivery of your orders. Rest assured that I have discussed this with the team to ensure corrective measures are set for immediate action. On another note, I appreciate the commendation you shared about our team at the Spa. Thank you, once again, for taking time to post a review. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,2
    Excecional
    Anne, Reino Unido
    Casal
    Twin superior
    Estadia de 2 noites em maio de 2019

    Lovely beach”

    We really liked the small beach and the sea was perfect for swimming in. Plenty of deckchairs and umbrellas - The food is fine but nothing amazing and we enjoyed going to the Ibiza beach club for happy hour!

    Avaliado a 18 maio 2019

    Dear Anne, Thank you for choosing our hotel. It's good to know that you were generally satisfied with your overall stay experience. I look forward to see you again next time you visit the island. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,2
    Excecional
    Richard, Filipinas
    Casal
    King Deluxe
    Estadia de 2 noites em maio de 2019

    Great beach hotel.”

    Highlights are the Ibiza Beach Club, especially in the evening when 6 nights a week they have a themed dance and song show, a troupe of 12 very professional with many costume changes; great fun. We also took a la carte dinner there which was well prepared, served and tasty. The beach is white sand and clean, lots of loungers. The room was fine, lots to commend this beach hotel, especially the staff. A couple of things which detracted, reception for checkin/checkout is small with just three desks and no aircon. Checkout is noon, but then found a long queue at checkout, waited 20 minutes and service was good when we got there, but the benefits of leaving the room freshly showered and cool completely lost; not a good experience to leave with. Personally I like to leave the hotel cool and fresh, and arrive at destination the same. I also noted that reception staff stand leaning forward to read their screens and serve guests, which must create back ache, one staff member did confirm.

    Avaliado a 13 maio 2019

    Dear Richard, Thank you so much for choosing our hotel. I'm glad to see such positive feedback about your stay experience. It's also heartwarming to read the commendations you shared about the food, ambiance and entertainment at Ibiza Beach Club. On another note, I appreciate the insights and observations you shared about our Front Office Team,. Do trust that I have spoken to the manager in charge, to ensure corrective measures are put into action immediately. Thank you, once again, for taking time to post a review. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    6,8
    Bom
    lelibeth, Austrália
    Casal
    King Deluxe
    Estadia de 2 noites em julho de 2019

    Bom”

    Breakfast was too pricey .. beach front is disappointed dirty .. when I was swimming in the beach peace’s is floating next to us.. location is average .. food to expensive beach front is very disappointing

    Avaliado a 08 julho 2019

    Dear lelibeth, Thank you so much for choosing our hotel. It's sad to know that you were not happy with your stay. Please allow me to share that we have designated team members assigned to clean and maintain the pool and beach at various times daily. There are times when strong current bring waves with little specs coming from the sea and neighboring properties, and our assigned team is always on schedule in cleaning our shore and waters. It's also sad to know that you didn't find the prices according to your ideal range. I'd like to share that our rates for dining are within the same range as with other stand alone establishments of the same category or level, as well as those that are located in and managed by international chain hotels in the area. Thank you, once again, for taking time to post a review. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 09 julho 2019
    Moevenpick Hotel Mactan Island Cebu
    10,0
    Excecional
    Suyash, Hong Kong
    Grupo
    Suite Familiar 2 Quartos
    Estadia de 3 noites em julho de 2019

    Good Choice”

    Great place to relax and enjoy. Good Food and drinks, accessible to city and other hotels via taxis. Friendly staff, Good views

    Avaliado a 17 julho 2019

    Dear Suyash, Thank you for choosing our hotel. I'm glad that you found everything to your comfort and convenience. I hope to see you again on your next visit. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,6
    Excecional
    Joan, Filipinas
    Família com criança pequena
    Quarto Twin Deluxe
    Estadia de 1 noite em abril de 2019

    Great Experience”

    My only real complaint is that the beds are too small. we had 2 single beds so it was understandably insufficient for a mom and three kids. I thought it was enough to sleep 2 people in one bed but my 10yr old kid complained that it was too difficult to sleep. What I did to remedy to the situation was to take out the mattress topper on one of the beds and put it on the floor. They provided 2 extra pillows in the closet so that made things easy too. Instant fix that worked magic and didnt have to pay the hotel extra. A little imagination and resourcefulness goes a long way. The hotel room itself is a little dated especially the bathroom but it wasn't a major issue. Everything works well and the water pressure and temp works really well. No bidet spray but it's ok. Bath essentials were cheap, generic shampoo, bath soap, conditioner and lotion. All other amenities were great. Kids enjoyed snorkeling. Bring your own mask and floaty as it's expensive to rent from the resort. Bfast is goo

    Avaliado a 23 abril 2019

    Dear Joan, Thank you so much for choosing our hotel. I'm glad to know that you were generally satisfied with your overall stay experience. I also appreciate the valuable feedback and insights you shared. Rest assured that I am bringing these up during our next meeting on future development plans and projects. Thank you, once again, and I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    8,4
    Excelente
    gerald, China
    Família com criança pequena
    King superior
    Estadia de 2 noites em abril de 2019

    My family enjoyed it ”

    The hotel manager Jerry was really pleasing and efficient, he let us check in at around 130pm Even though the standard check intime was 3pm Because he saw that my kid was already falling asleep on the couch from the very early flight , breakfast buffet was so so

    Avaliado a 21 abril 2019

    Dear gerald, Thank you for choosing our hotel. It's good to know that you were generally satisfied with your overall stay experience. Likewise, it's wonderful to hear how my staff went out of his way to provide comfort for your family. I look forward to see you again next time you visit the island. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,6
    Excecional
    Pia, Singapura
    Casal
    Twin superior
    Estadia de 3 noites em março de 2019

    Private Resort Beachfront”

    We loved everything about Movenpick except for the sky rocketing price of their massage, watersport activities, in-house apparel/grocery store. Our room is very spacious with a balcony view. I'd like to comment about the welcome fruit (mango) they gave us as it was very sour. There was also 3 pieces of what seems like a sweet dessert but tastes weird. We love the fact that every staff we encountered are very hospitable! Also, the buffet breakfast was worth our money. Their halo-halo is exceptionally sumptuous! Overall, we will still highly recommend this place.

    Avaliado a 03 abril 2019

    Dear Pia, Thank you so much for recommending our hotel. It's so heartwarming to read this very detailed review of what you found most exceptional in our resort, and I'm glad that you shared your appreciation for my friendly and accommodating team. I look forward to welcome you back to our resort. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    10,0
    Excecional
    Pia, Singapura
    Casal
    King superior
    Estadia de 3 noites em março de 2019

    Serenity by the Beach”

    The entire staff is exemptionally outstanding. Each of them greets us whenever we pass by them. They all carry their smiles while working. All of them radiate positive energy! We booked a superior king room at the 2nd floor of the tower with balcony. The view each morning and sunset is just breathtaking. The privacy that this hotel offers is what we enjoyed the most. We also booked our city tour at the tour desk in house. We will definitely recommend Movenpick Mactan.

    Avaliado a 03 abril 2019

    Dear Pia, Thank you so much for choosing our hotel. I'm delighted to know that you had a wonderful time in our hotel, and that you were particularly impressed with the friendly and reliable service. I look forward to see you on your next visit! Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    8,0
    Excelente
    Eva, Filipinas
    Casal
    King superior
    Estadia de 1 noite em junho de 2019

    Muito bom”

    Staffs were amazing (helpful & friendly), clean room, nice beach view, & decent amenities.

    Avaliado a 05 julho 2019

    Dear Eva, Thank you so much for choosing our hotel. It's such a delight to know that you loved the hotel's ambiance, facilities and friendly service. I look forward to welcome you back on your next travel to Cebu. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,6
    Excecional
    Rosemarie, Filipinas
    Família com criança
    King superior
    Estadia de 1 noite em junho de 2019

    Cozy Ambience ”

    The place was nice and clean. Breakfast buffet was delicious and Friendly staffs. Recommended to all

    Avaliado a 01 julho 2019

    Dear Rosemarie, Thank you for recommending our hotel. I'm glad to hear that the food appealed to your taste and that you loved the scenery and cleanliness around the property. I hope to see you again on your next visit. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    10,0
    Excecional
    Eva, Filipinas
    Casal
    King superior
    Estadia de 1 noite em junho de 2019

    The staff are very commendable. Very courteous and attentive to the needs of their clients.”

    The service is what stood out the most. Very attentive even from a distance, they respect the clients need for privacy. When we get inside our room they have a gift for us at the table. We went out to swim and when we get back there was chocolates and mango for us. Our one bedroom suite is clean and very spacious. The view from the balcony is spectacular. The beach is amazing. Even if we did not get an island tour we just snorkeled in their beach still we saw a lot of fish. They have their own marine sanctuary.

    Avaliado a 18 junho 2019

    Dear Eva, Thank you so much for the thumbs up! I am overwhelmed with delight upon reading this very comprehensive review, which details out everything you found exceptional in our hotel --- most important of all, the excellent and efficient service. Feedback such as this makes me prouder of my team, their hard work and dedication. I look forward to welcome you back to the resort. Have a wonderful weekend! Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,6
    Excecional
    Jonielyn, Filipinas
    Família com criança pequena
    Suite Familiar 2 Quartos
    Estadia de 1 noite em maio de 2019

    Quick vacation”

    It was great and very satisfied. I did a special request to do early check in but then when we checked in at 3pm we still need to wait for 15mins for the room which has been supposed to be ready already. So we waited but still enjoyed the view of the hotel. It was my father’s bday and when we got inside the room there was this little cake and saying “Happy Birthday” so thank you. My baby boy had a lot of fun swimming and it was all worth it. I had a massage at Spa Del Mar, it was very relaxing and felt so good. Went to Ibiza Club , had a cocktail drink mixed by Winston and the music was great. Overall, my stay with my family was memorable. Thank you.

    Avaliado a 27 maio 2019

    Dear Jonielyn, Thank you so much for choosing to spend your birthday in our hotel. I'm overwhelmed by your comprehensive and generous review, which highlights what you found most commendable in our hotel --- most particularly the exceptional service and the little surprises we prepared for you. Your kind words are definitely music to our ears. I look forward to welcome you back to the resort. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    9,2
    Excecional
    Elizabeth
    Viajantes em Negócios
    Twin Deluxe com Vista Mar
    Estadia de 2 noites em maio de 2019

    Beautiful place tainted by loud music”

    He place, amenities, service, all these hinges were fabulous But if you want to relax at a beach and enjoy the sounds of ocean waves this is not the place. The fine dining/outdoor performance music area begins playing a heavy loud base beat which is located right off the beach In addition there is a few private tour boats that board on and off right next to the beach area and they are extremely loud with music and atmosphere beginning in He morning extending until late afternoon I was never able to just relax, doze, fully enjoy the ocean/beach because of all the commotion

    Avaliado a 26 maio 2019

    Dear Elizabeth, Thank you for choosing our hotel. I appreciate that you brought this to my attention. Rest assured that this is now being addressed by the team and they're making some adjustments to the music level at the restaurant to ensure the comfort of all our guests. I value feedback such as yours as this helps us assess how we can further enhance guest experience in our hotel. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

    Respondeu 28 agosto 2019
    Moevenpick Hotel Mactan Island Cebu
    6,8
    Bom
    Karen, Filipinas
    Família com criança
    Suite Familiar 2 Quartos
    Estadia de 1 noite em maio de 2019

    My expectations didn't match my experience”

    Because of its premium price & hype, i thought this place was going to be like Pearl Farm. Sadly, i was dismayed with several things: 1. Check-in took more than 30 minutes -- it took more than 30 minutes for us to get inside our room!?! 2. I booked 2 family suites, & the other one had a defective AC. I thought it was just the summer heat & that we're nearby the sea, but no, it was getting warmer by the minute. It took more than 2 hours for us to be relocated in another room. How i wanted to go down to Ibiza Club during sunset but i couldn't leave my folks with such situation, so it was quite a waste of time. 3. In the newly relocated room, after i drained the tub from a bubble bath, water was leaking out from some hole in the tub to the entire bathroom floor. It was a mess. 4. I also noticed in all the rooms that the bathrooms weren't that clean; smudges were all over. 5. F&Bs are ridiculously overpriced BUT, STAFF/PERSONNEL WERE MOSTLY POLITE & HELPFUL, & THE VIEW WAS PRETTY NICE!

    Avaliado a 23 maio 2019

    Dear Ms. Karen, Thank you so much for your feedback and for bringing all these matters to my attention. My team works hard to deliver an exceptional guest experience, and it's unfortunate that there are areas wherein we fell short of your expectations. It's sad that these circumstances led you to feel differently about your stay. Should you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Rest assured that I've gone into a serious discussion with my team, to address the items highlighted in your review and to ensure corrective measures are immediately set. I value feedback such as yours as these help us assess how we can further enhance guest experience in our hotel. On another note, allow me to express my gratitude for also commending my friendly and accommodating team. I wish you wonderful days ahead. Kind regards, Max Huber General Manager

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    Moevenpick Hotel Mactan Island Cebu
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    • Localização excelente
    • Centro Comercial SM City Cebu