Transfer do aeroporto
580 m da praia
Wi-Fi grátis nos quartos
|Distância até ao centro da cidade||1.0 km|
|Avaliação da localização||8,2|
|Aeroporto mais próximo||Aeroporto Internacional Cat Bi (HPH)|
|Distância até ao aeroporto||36,0 km|
Seja para viagens de negócios ou lazer, Novotel Ha Long Bay Hotel é uma excelente opção para acomodação quando visitar Halong. A somente 1.0 km do centro da cidade e a 150 km do aeroporto, esta propriedade 4-estrelas atrai um grande número de viajantes todos os anos. Com principais atrações da cidade como Praia Bai Chay, Bai Chay Tourist Wharf, Ponte Bai Chay, entre outras, a fácil alcance, os visitantes do hotel vão simplesmente adorar a sua localização privilegiada.
Novotel Ha Long Bay Hotel oferece um serviço impecável e todas as amenidades essenciais para ajudar os viajantes cansados a recuperarem as suas energias. Entre as várias facilidades do hotel, destacam-se serviço de quarto 24 horas, Wi-Fi gratuito em todos os quartos, Segurança 24 horas, limpeza diária, loja de lembranças.
Os hóspedes podem escolher entre 225 quartos, todos eles com a sua atmosfera de total paz e harmonia. A propriedade tem à sua disposição várias ofertas de recreação, o que garante que você tenha muitas coisas para fazer durante a sua estadia. Novotel Ha Long Bay Hotel é o seu destino obrigatório para acomodação de qualidade em Halong.
Crianças e camas extra
Esta propriedade aceita crianças de todas as idades.
|Idade do hóspede||Cama extra|
Crianças dos 0 aos 1 anos [inclusive]
A estadia é gratuita se usar a cama existente.
Berço disponível sob pedido
Crianças dos 2 aos 15 anos [inclusive]
Têm de usar uma cama extra
Camas extras podem ser solicitadas diretamente na propriedade; Poderão existir custos adicionais
Hóspedes com 16 anos ou mais são considerados adultos.
Camas extras podem ser solicitadas diretamente na propriedade; Poderão existir custos adicionais
As camas adicionais dependem do quarto escolhido. Por favor peça mais informações à propriedade.
Novotel Ha Long Bay Hotel
|Avaliação dos Hóspedes|
Ilha Tuan Chau
Porto Hon Gai
Ver comentários que mencionam
Improvements needed a little bit”
Receptionists should pay more attention to guests when they check in and check out. Staff who helps guests keeping food out of hotel should be more polite at communicating. TV and toilet sprayer are required to work and serve.
Beautiful, but the carpets in the room smelt terrible. ”
I immediately noticed a strong smell that came from my room when I walked in. I requested someone to do something about it and all they did was bring a can of Febreeze. When I asked the cleaner to give me the bottle, she refused, which was terrible service in the first place. The cleaner barely fixed the issue and wouldn't even let me use the bottle to spray it myself, and so we pretty much stayed in a room that smelt like pee. They didn't even try to clean the rug properly and just sprayed over it. The room was spacious, and overall it was okay. The breakfast was standard in terms of the pricing and comparing it to other breakfasts I've had. They only had 1 cook to help make eggs and prepare the Pho to guests and so there was a long line and wait in the morning. There needs to be improvements when it comes to cleaning the rooms and making sure it doesn't have a bad smell.
Dear David, Thank you for choosing Novotel Ha Long Bay and taking time to share your feedback here in regards to your recent stay. We would like to offer our sincerest apology as your experience did not meet your expectation. We regretted that the case of smelt carpet was not handled in the proper manner. Kindly rest assured that appropriate training will be conducted to avoid the recurrence of such incident in the future. We do appreciate you bringing the issue of waiting in the breakfast for eggs and Pho. Our Executive Chef has been instructed to review and fix the problem. Thank you again for your comments and we hope to have opportunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager
Nice hotel with professional friendly staff”
Pros: excellent staff, nice clean quiet room. Location good as there were bars and restaurants nearby. Bars a bit noisy as they insist on cranking up the volume for the street passers by. Cons: watered down orange and fruit juices for breakfast. Really just flavoured water - insipid colour. A bit pathetic - I only mention it as it was just so laughable. No ironing facilities in room.
Dear Stephen, Thank you for taking time to give us your valuable feedback after your stay at Novotel Ha Long. We were very happy to hear you praises about excellent staff, nice room and good location as well. I believe that your compliments will give all of the staff of Novotel Ha Long a huge motivation to work harder and harder. We also would like to apologize you for all the inconveniences. We noted all your feedback. We promise that will try our best to improve the quality this aspects as quick as possible. Hopefully, we will have the opportunity to welcome you back to the hotel soon and witness our improvement. Sincerely, The Hotel Management Team
We were really disappointed with this hotel”
Having travelled in Vietnam for 2 weeks in 4 different boutique hotels, we decided to end our stay at Novotel. We came to Vietnam for our 1 year wedding anniversary. This hotel is the biggest disappointment we have experienced and were shocked with it coming from the Accor group which are usually great. It has actually put us off with ever staying at a Novotel. We had no acknowledgement for our anniversary at all, we requested a high floor with a quiet room. Breakfast lacked flavour and was a huge disappointment. There was also little flies all on and around the bread and cheese area. At breakfast when we walked in they asked for our room number. Later my husband was at the egg station and asked him for the room number again. They then later also asked me again when I was sitting down eating. This hotel was only a quarter to half full. They decided to put us at the end of 1 floor with a family/friends group with 3 rooms and 7 kids who would run up and down the hallways banging doors as they left the top latch open so they could move freely from room to room. From 10pm to 11pm, the kids were running a muck and playing as well as the fathers making loud noises and disrupting guests. As these were kids and we were awake watching a movie we just left it alone. However, when they went to bed, the fathers who may have been drunk were yelling at each other and still banging doors in the hallway after 11pm. We were trying to sleep and had to call reception who called up security to ask them to lower their noise. However, these ugly feral fathers (I feel sorry for their children) started arguing with security but quietened down. But they then became loud again and yelling outside our door and we heard one of them stand outside our door and spit on it. This hotel is a disgrace and i was shocked and disappointed with this stay and would never return.
Service good, in center, clean ,staff is friendly ”
Bathroom facilities should be improved”
Check in was a breeze. Lobby , walk way were all clean and neat and smell good. However once we arrive to our room there is this weird stench from bath room. Looks clean but just that weird smell. Request for room change, but was told I had to top up $ in order for a room change. The hose connecting the shower head was defective too and not replaced. Staff were polite and friendly too during our stay. Overall facilities should be looked into and improved on.
good hotel & service!”
everything is good.
Dear Ha, It has been our great pleasure to welcome you to Novotel Ha Long Bay and for taking the time to share your feedback. We hope to have chance to welcome you back to our hotel very soon! Sincerely, Thoi Dinh Room Division Manager
View from the room was very nice , we could see Halong Bay”
The Hotel was very nice, the Staff was very friendly and helpful. There is a lot of construction going on in Halong Bay City.
The facilities were brilliant - from the food (breakfast and diner) to the room (especially the sea view) to the friendly and helpful staff. The only downside is the groups of Korean tourists that forget - or do not care - that they are not in South Korea. From spitting on the pool deck, touching the food with their hands and then putting it back at the breakfast buffet, vomiting in the lobby, pushing customers in the elevators, etc. Typical Korean culture - "Sparkling!"
Dear Rick, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long Bay. We are delighted to learn that you liked our room facilities, breakfast and dinner. Your appreciation on the friendliness and assistance of our staff will serve as an encouragement for us to keep up the good work. Besides that, we are sorry for any inconvenience caused to you as you mentioned above. We are trying the best to minimize the affection to individual guest. Thank you again for your feedback and we look forward to welcoming you back soon. Sincerely, The Novotel Ha Long Bay team
Clean, spacious, quiet”
The only hotel around that has a reputable name under it. In this derelict & dead city, you'd want to at least have a nice hotel where you'll probably end up spending most if not all of your time in. The pool was a sad container of water overlooking debris, but the room was pretty neat with ample space for both bedroom & bathroom areas. Particularly impressed with the duo-framed door & swivel TV stand. Also the coconut ice coffee was the bomb diggity 10/10 would stay again for that
Nice stay ”
I'm very happy with this hotel. Good to stay here before setting off to halong bay unesco heritage site. Service is good. Amenities commensurate with price paid. Would definitely stay here again if I were to come back to halong bay.
We stayed for two nights in the Novotel Hotel during December and thoroughly enjoyed our stay. The hotel room was spacious with a lovely balcony overlooking the ocean. Hotel staff was efficient and very helpful and friendly. We dined in the hotel a couple of times and enjoyed the Vietnamese buffet. Breakfast offered a wide variety of well prepared food.
Beautiful 5 star hotel with wonderful view”
最少50個字It is best hotel in Halong Bay (of coz also the most expensive one). It's no doubt that it is a 5-star hotel: with polite and friendly staff, great service, nice room ...etc We were first arranged to stay in room 901, the room is just above the kitchen and the view is blocked. It is noisy and smelly, therefore, we asked the staff to give us another room. Then we were arranged to stay in room 905 which is much much better. With beautiful view on Halong Bay and quiet. I like that room! The hotel is next to the beach so you can just walk there and enjoy the sea. Although the price is pretty high compared with other hotels in halong bay, if you would like to stay in the best hotel in Halong Bay, that must be the one.
Probably the best hotel in Ha Long Bay”
This is probably the best hotel in Ha Long Bay and as far as i can see the only international brand. Ha Long bay is a place people pass through so anyone staying more than 2 nights seems very unusual. The staff are attentive but are daling with lots of people on short visits. Rooms are of a good standard, size and well furnished. Be aware that all Exective rooms have adjoining doors (one of my personal pet hates) but the standard rooms are not much smaller and have balconies so a good option (I actually downgraded in preference for non-adjoining). Nice pool, one restaurant with good food, one bar which also serves food. Comfortable retreat, coudl get noisy if large groups in at breakfast and dinner but day time quiet as everyone goes out. I would stay here if visiting again. Easy walk to piers as well for boat trips.
Novotel Ha Long Bay Hotel”
this review is for novotel ha long bay hotel. we booked superior king room on early breaks with a few conditions. it has nice view, good rooms and reasonable services. everything was great. the town is quite small and quiet as most people stayed on the junk. there is nothing negative in particular. novotel ha long bay hotel is indeed a recommendable place to stay.
Huge room with best view of Ha long Bay”
our room was facing ha long bay and it was the best view of the bay all day. the sunset that we saw was very romantic. the room was really big and modern, and has huge bathroom with separate tab. the variety kind of food served for breakfast and it was so tasty. the only concern that i have to make is that there is not many place to eat or see around the hotel or even town.
Good hotel ..”
This hotel is good for both family and couple. The room (standard) has nice decoration (combine of modern and nature styles). The officers are good at English. The hotel is near to city (walking distance). The breakfast is normal food but the Tiramisu cake is superb (smooth and tasteful). The pool looks nice but no gym. I will return to stay this hotel if I have chance to go back there.
Nice hotel but staffs need to smile more ”
Pros: Many facilities, room is very clean and new. Cons: Staffs should know to smile more, most of them have a “can’t be bothered” attitude except for the housekeeping lady I meet when she cleaned my room. She was the nicest among all the hotel staffs I encountered. Nobody bothered to carry my luggage when I arrived at the hotel. The reception lady can even ask me if I need concierge to help carry luggage, I thought this should be standard service. Breakfast was so-so.
Dear Roy, Thank you for taking time to share your feedback in regards to your recent stay at Novotel Ha Long. Although it is our pleasur to read your compliments to our room cleanliness and facilities, we are sorry that service given to you was not up to your expectation. Rest assured that we will conduct more trainings to make sure guests feel welcome and heart-warm when being at Novotel Ha Long Bay. I will share your comment to our housekeeping staff who cleaned your room. I am sure that this will serve as an encouragement for her to keep up the good work. Thank you again for your feedback and we hope to have chance to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager
Customer service is good”
Location so far so good. Upgraded my room to sea view but end up only can see a little bit of sea. Most of the view is under construction. Wasted. But room is really big! Customer service is good, they able to suggest us some restaurant, attraction and arrange for bike and taxi.
Lovely Halong Hotel”
Great stay, friendly staff, good location walking distance from the downtown area. Quite a bit of construction going on around the hotel, but seems that there is quite a bit of construction taking place everywhere in Halong. Overall would definitely stay here again if going back to Halong.