Transporte público a 530 m
Transfer do aeroporto
Wi-Fi grátis nos quartos
|Distância até ao centro da cidade||1 km|
|Avaliação da localização||8,7|
|Aeroporto mais próximo||Aeroporto Gia Lam (VVGL)|
|Distância até ao aeroporto||4,7 km|
Seja para viagens de negócios ou lazer, Somerset Grand Hanoi Serviced Residences é uma excelente opção para acomodação quando visitar Hanói. O hotel situa-se a 1 km do centro da cidade e oferece fácil acesso às mais importantes estruturas da cidade. Com principais atrações da cidade como Prisão Hoa Lo, Hanoi Towers Shopping Center, Benh Vien K, entre outras, a fácil alcance, os visitantes do hotel vão simplesmente adorar a sua localização privilegiada.
Ascott International tem fama pelos seus serviços de qualidade e staff amigável e Somerset Grand Hanoi Serviced Residences faz jus às expectativas. Enquanto estão alojados nesta maravilhosa propriedade, os hóspedes podem aproveitar serviço de quarto 24 horas, Wi-Fi gratuito em todos os quartos, Wi-Fi nos espaços públicos, serviço de estacionamento, parque de estacionamento.
Os hóspedes podem escolher entre 185 quartos, todos eles com a sua atmosfera de total paz e harmonia. As facilidades recreacionais do hotel, que incluem banheira de hidromassagem, centro de fitness, sauna, piscina exterior, massagem são projetadas para serem um escape e um local de relaxe. Seja qual for seu motivo para visitar Hanói, o Somerset Grand Hanoi Serviced Residences é o local perfeito para uma pausa divertida e emocionante.
Crianças e camas extra
As camas adicionais dependem do quarto escolhido. Por favor, verifique a capacidade do quarto em questão para mais pormenores.
Esta propriedade aceita crianças de todas as idades.
|Idade do hóspede||Cama extra|
Crianças dos 0 aos 1 anos [inclusive]
A estadia é gratuita se usar a cama existente.
Berço disponível sob pedido
Crianças dos 2 aos 5 anos [inclusive]
A estadia é gratuita se usar a cama existente.
Se precisar de uma cama extra, existe um custo adicional.
Hóspedes com 6 anos ou mais são considerados adultos.
Têm de usar uma cama extra, o que implica um custo adicional.
Somerset Grand Hanoi Serviced Residences
|Avaliação dos Hóspedes|
Distrito de Hoan Kiem
Distrito de Ba Dinh
Distrito de Ba Dinh
Ver comentários que mencionam
This place was exactly what we wanted. Great apartment with all the amenities, kitchen, washing machine, sitting area. The building had a beautiful pool , good gym, grocery market on the ground floor to buy food/drinks. Several restaurants. We walked to the old quarter several times. I highly recommend it for the cost and comfort.
Dear Mr Cary, Thank you for sharing you stay experience. It is our pleasure to have you stay with us. We are delighted to learn that you like our serviced residence and had wonderful stay with us. Your compliments motivate us to continually improve our service delivery. We look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager
Poor Customer Service”
The morning receptionists looked very grumpy and never smiled and greeted their guests. The PM staff were much friendlier, at least they smiled and greeted you. The facility was comfortable and clean but could not sleep all night due to the honking from the street. This hotel has extremely poor sound prove. If you are a light sleeper, stay away from this hotel.
Dear Ms Jennifer, Thank you for your review. It is our pleasure to have you say with us. We appreciative your feedback and will look into improve training to the receptionist to enhance their customer service. We look forward to welcoming you back to have better chance to serve you better. Your sincerely, Nguyen Mai Huong Residence Manager
went with a family of 6, staff was friendly and most of them can speak in English. Was recommended to a local Vietnamese restaurant just round the corner as well as a banh mi outlet. Both were really good recommendation. Room and toilet are clean. Houskeeping lady serving level 8 was really kind to help us with washing machine during our stay too.
Dear Mr Genevie, Thank you for sharing your stay experience. It is our pleasure to have you stay with us and we are glad that you had a wonderful stay. We hope to have the opportunity to host you again in the near future. Your sincerely, Nguyen Mai Huong Residence Manager
Old style and smelly rooms”
Me and my colleague were upgraded to a 2 rooms apartment. So far so good, but they were very smelly. His room was smelling like cigarette and mine I can't even tell what was that smell from. The staff was amazing giving him another room, while i stayed in mine but with the windows always open. I will stay here again only if I have to
Dear Mr Pedro, Thank you for your review. It is our pleasure to have you stay with us. We are apologies for the in convenience that you facing and we look forward to welcoming you back. Your sincerely, Nguyen Mai Huong Residence Manager
BF very delicious COZY&Good lotation”
I made a reservation for a trip with 5 friends including breakfast, but due to an error by an employee, I was a little embarrassed by the lack of breakfast, but it was very delicious, and it was very comfortable, and walked 20 minutes down the street.
Dear hyeonmi , Thank you for staying with us at Somerset Grand Hanoi. We are very glad to have met your expectation in most aspect of your stay. Your compliment of our strategic location and quality of breakfast is most encouraging to us. At the same time, we are very sorry for the mistake from our colleagues that caused shortage of providing breakfast to you. Once again, thank you for your compliment and we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
Friendly staff, convenient location, but hotel needs update”
We knew about renovations, but when we booked, they told us that end of April the swimmingpoolarea for sure was renovated. But when we arrived, still a lot of construction was going on. Also inside the hotel. Even our renovated executive appartment was still very old fashioned, only the bathrooms got an update, the livingroom looks very old. But once we got over that shock, the experience was fine. Location is very good, close to Hoan Kiem Lake, and Hoa Lo prison, and also in walking distance of the Temple of Literature. Staff was very friendly, both at reception and in the restaurant. When we lost one item they did everything possible to hand it to us on the airport. Thumbs up! While the style of this hotel is not our favourite, we still recommend this place, for its location, spacious appartments and friendly staff.
Dear sylvia, Thank you so much for taking the time to share your stay experience at Somerset Grand Hanoi. Thank you also for recognizing the service of our associates and noting our strategic location, spacious and well equipped apartment and facilities. Your compliments are most encouraging. At the same time, I am glad to share that we will be undergo Phase 2 a refurbishment to all apartments from level 5 to level 14 to enhance our guests' stay experience. Once again, thank you for choosing us and we certainly look forward to welcoming you back soon for another memorable stay! Warmest regards, Ngo Le Dung Residence Manager
Perfect with a baby”
Very easy place to stay with a baby. They think of everything. Much better than staying in a small hotel room like we did the first night. Baby had the run of the place and and it was relatively babyvproof. Not only did they provide a baby cot, they also brought us a baby tub which was a nice surprise. Location is super convenient. Out of the hubub so it’s not so hectic as the old city, but we could walk there I’m 10-15 min with great food options close too.
Dear Nancy, Thank you for taking time to write this review. It is great to have you stay with us at Somerset Grand Hanoi. We appreciate your review and the compliments about our service and facilities. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We hope to welcome you again. Best regards, Ngo Le Dung Residence Manager
the apartment was built inside the old prision. right in front of the apartment is the prison meuseum. they hv just upgraded the pool. the gym was not too bad. bfast was so so. but for usd9 its a bit not worth. u can get better food outside. room facilities was splendid. all toiletries supplied n clean towels. location was a bit out of town but walkable distance. its near to old quarters n various sight seeing places nearby
Dear Dora, Thank you very much for taking time to write this review. It is great to have you stay with us at Somerset Grand Hanoi. We appreciate your review and the compliment about our service and facilities. We hope to welcome you again in the near future. Best regards, Ngo Le Dung Residence Manager
location is700m from cathedral. facilities are old but convenient to use supermarket. not recommend breakfast which is not good 9dollar is not cheap with vetnam market price. room are spacious and valye for money 2bedroom and 2bathroom.
Dear yeonsoo, Thank you for sharing your current stay experience with us. We are very glad to hear that you enjoyed most aspects of your stay with us and special mention of " room are spacious and valued for money". At the same time we would like to share that we will be undergoing refurbishment for all apartments from Q2 2018. Once again, thank you for staying with us and we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager It is so wonderful to read that you enjoyed most aspects of your stay with us and special mentioned " Everything was beyond our wishes".
Value for money”
We were travelling as a family of four and booked a two bedroom unit for an overnight stay. The apartment was comfortable and clean. We ate at the restaurant on 4th floor as nearby restaurants were closed. The food was good. Check-in/out formalities were efficient. Staff at reception were very helpful. One minor issue - I requested operator for a wake-up call for 6 am the following morning however no call came through. Luckily for me, I had also set a separate alarm.
Dear Mr Teik, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We appreciative your feedback about wake-up call service and will brief the team more careful. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely, Nguyen Mai Huong Residence Manager
Walking distance to Old Quarter, nice Service Apartment for family”
We took a 3 bed rooms unit, first one night was terrible as that suppose to be non smoking unit full of cigarette smell. After informed the staff subsequently we being assigned to unit without such problem. Staffs are very friendly except breakfast kind of with quite limited options. Great thing about this place is extremely convenient to walk to many local sightseeing places such as Hoan Kiem Lake, Old Quarter, etc. For nice food, do try Maison Sen (Vietnamese Buffer), Avalon BBQ (nice view over lake and old quarter), So 10 Ly Quck Su (famous Vietnamese Pho).
Two be apartment ”
We stayed here for in night on our return from hiking bay. We left early at 6am as had a flight. Really impressed with large rooms and had a washing machine! After traveling through Vietnam for two weeks this was perfect for us and would come back and stay longer
Located at Hai Ba Trung and Hoa Lu junction. Heavy traffic in front of hotel. Walking distance to old quarters, West lake and Hoan Kiem lake. Room is spacious, good for big family and with children. We had a apt with 2 rooms, fully furnished with kitchen, washing machine. Felt like a home stay. Bed is big but pillow too soft. Supermarket below good for buying groceries and snacks. Our children love to dine at the Japanese restaurant Tamaya. Value for money for big family and with children.
Always the choice in Vietnam”
I love the Somersets in Vietnam! We were a group of girls, and the Somerset is always our #1 pick in Vietnam, since it's secure and has all the creature comforts we would need. Who doesn't want to stretch out on a sofa in the living room!
Good location near the exhibition area. clean and comfortable rooms. good and helpful service with a smile. located near to restaurants. a hotel that pays attention to details....the lighting, the power points, the coffee table suitable for doing your work, the taxi service to airport, so satisfied that I can't find any fault in this place......
The location takes it all”
This used to be THE place to stay in Hanoi but now it has gotten rather old and tired. They never turn on air cond in the hallway which is quite harsh in the heat of the city. The food is only so so but the location is just too good to pass.
A decent hotel in the center of Hanoi”
We stayed in this serviced apartment for 3 nights. The location is great, as it is quite near to the Hoan Kiem lake. The staff friendliness and service are excellent. The hotel is a little old, though, and hence it's not a five star to me.
Nice Apartments to stay”
Nice place to stay . it is walkable from old quartrs without the hustle and bustle of old quarter. Staff are attentive and helpful. But their reservation policies are pretty inflexible. So prepare to pay for any late check out and early check ins even when it's not their peak season.
Excellent serviced apartment ”
This hotel is great with large serviced apartments. Location is excellent between various points of interest (old city, lake, HCM memorial, army museum, etc) which can be reached by foot within 20 minutes. Friendly staff. Nice pool, tennis and playground for kids. Will definitely come back.
The rooms were decent but the toilet was a little old with stains. The bath run I rather dangerous for going kids and old people to shower in. I stayed in a 2 bedroom unit. Overall a pleasant stay and would come back again.I would rate it 4 to 4.5 stars. Not quiet 5 stars yet. Staffs were helpful and friendly.