The Cascades Hotel at Sun City
The Cascades Hotel at Sun City
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 The Cascades Hotel at Sun City

  • 30 m²/323 ft²
  • é permitido fumar
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NO MAPA The Cascades Hotel at Sun City
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Excelente
Localização
8,8
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Removido dos Favoritos
Excelente
Com base em 67 opiniõesVeja o que os hóspedes disseram
8,0
Qualidade-preço7,0
Distância até ao centro da cidade45.0 Km
Avaliação da localização8,8
  • Transfer do aeroporto

  • praia privada

  • câmbio

  • wi-fi grátis nos quartos

Opções de quartos
8,5
Excelente
Conforto e qualidade do quarto
Flamingo
Flamingo
...
  • 240 m²/2583 ft²
  • Vista: Jardim
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Luxo (Luxury)
Luxo (Luxury)
...
  • 44 m²/474 ft²
  • Vista: Jardim
  • 1 cama King-size
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Suíte luxuosa (Luxury Suite)
Suíte luxuosa (Luxury Suite)
...
  • 66 m²/710 ft²
  • Vista: Jardim
  • 1 cama King-size
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Superior familiar (Superior Family)
Superior familiar (Superior Family)
...
  • 33 m²/355 ft²
  • Vista: Jardim
  • 1 cama King-size e 1 sofá-c...
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Twin luxuoso (Luxury Twin)
Twin luxuoso (Luxury Twin)
...
  • 31 m²/334 ft²
  • Vista: Jardim
  • 2 camas individuais
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Quarto Paraplégico (Paraplegic Room)
Quarto Paraplégico (Paraplegic Room)
...
  • 33 m²/355 ft²
  • Vista: Jardim
  • 1 cama King-size
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Superior Luxo (Superior Luxury)
Superior Luxo (Superior Luxury)
...
  • 44 m²/474 ft²
  • Vista: Jardim
  • 1 cama King-size
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Luxuoso Familiar (Luxury Family)
Luxuoso Familiar (Luxury Family)
...
  • 33 m²/355 ft²
  • Vista: Jardim
  • 1 cama King-size e 1 sofá-c...
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Individual Luxuosa (Single Luxury)
Individual Luxuosa (Single Luxury)
...
  • 30 m²/323 ft²
  • é permitido fumar
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Individual Deluxe Superior (Single Deluxe Superior)
Individual Deluxe Superior (Single Deluxe Superior)
...
  • 44 m²/474 ft²
  • é permitido fumar
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Opiniões de hóspedes verificados

Comentários de Agoda (67)Comentários de Booking.com (1118)
Limpeza8,2
Instalações7,9
Localização8,8
Qualidade e conforto do quarto8,5
Atendimento7,6
Qualidade-preço7,0
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A mostrar 46 opiniões de hóspedes verificados
123
9,0
Soberbo
WILSON, Brasil
Casal
Superior Luxo
Estadia de 1 noite em maio de 2010
Um dia em Sun City”
Comida excelente.Hoteis maravilhosos.
Faltou informações sobre o que o Resort oferecia aos hospedes.
Interessante passar uma noite e um dia no Resort (qualquer deles em Sun City).Comida excelente, bons vinhos e lugar interessante para conhecer.
Avaliado a 02 junho 2010
Obrigado pelo seu comentário e por escolher o Cascades Hotel como sua hospedagem preferida para a sua estadia no Sun City Resort. Obrigado por chamar a minha atenção os vários pontos de interesse. Todos foram anotados e discuti as questões com a Administração relevante envolvida que criaram e implementaram um plano de ação corretivo para garantir que não tivéssemos uma recorrência. Como parte de uma marca internacional que se orgulha do serviço e dos corredores da indústria em que servimos; foram planejadas e implementadas medidas corretivas para eliminar a possibilidade de reaparecer em um futuro próximo, pois a excelência não é uma conquista, mas sim um espírito e um processo interminável que os hoteleiros se esforçam para dominar. Seus comentários nos ajudarão a resolver o problema que você trouxe à nossa atenção para que possamos melhorar nosso serviço. Realmente apreciamos o seu negócio.
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The Cascades Hotel at Sun City
6,8
Bom
Philip, Reino Unido
Casal
Twin luxuoso
Estadia de 2 noites em setembro de 2018
Bom”
Disappointed with the hotel, although great location and grounds. Our aircon did not work properly and even after two visits (after a lot of chasing) still did not as the fan was not working. Bizarrely, the hair dryer was hard wired into a bedside drawer well away from a mirror, so could not move it or see myself using it! Hotel looked "tired" and not 5 star level. Restaurants excellent though.
Avaliado a 03 outubro 2018
6,0
Peter, Reino Unido
Casal
Superior Luxo
Estadia de 3 noites em maio de 2018
Not very good value for the price ”
Hotel very old, swimming pool empty, superior luxury room without terrace
Avaliado a 26 maio 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we are doing renovations from the 1st of July 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service.
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The Cascades Hotel at Sun City
7,2
Muito bom
Timothy, Irlanda
Casal
Superior Luxo
Estadia de 1 noite em março de 2018
Nice but dated”
Stayed here after a few nights in Pilansberg game reserve. It was very pleasant, but definitely shades of former glory.
Avaliado a 23 abril 2018
Thanks for staying with us. We appreciate your feedback!
Respondeu 03 maio 2018
The Cascades Hotel at Sun City
4,8
Goolam, África do Sul
Família com criança pequena
Twin luxuoso
Estadia de 4 noites em março de 2018
I expected more”
I don't consider this property a five star. I've had the opportunity of travelling many destinations and stayed at many five star hotels, this by far was the most disappointing. breakfast was a nightmare. the so called 'heated pool' wasn't such. staff weren't very helpful neither were they cheerful. there were many muslim families present during my stay, and the hotel didn't bother catering for our dietary needs, very poor effort in the demarkation of food groups. The Cascades have much to learn if they desire recognition in the hospitality industry. I'm not a fussy person nor hard to please, but this vacation was definitely not worth the price. first and last visit to the cascades. wouldn't recommend this property for the discerning guest.
Avaliado a 02 abril 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs. Kind Regards Asa
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The Cascades Hotel at Sun City
7,6
Muito bom
MAJEDI, África do Sul
Casal
Twin luxuoso
Estadia de 4 noites em janeiro de 2018
Muito bom”
Elevators need maintenance. Hotel needs upgrade everything looks dated. Breakfast definitely not up to standard. Overall not a 5 Star. Overpriced .
Avaliado a 05 março 2018
Thank you for the comment and to thank you for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. Please be advised that we will be doing renovations from the 1st of April 2018. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
8,8
Excelente
Alexei, Estados Unidos da América
Casal
Quarto Paraplégico
Estadia de 4 noites em fevereiro de 2018
The best location in Sun City”
The location of Cascades is the best in this resort city. All the attractions are easily accessed by foot. There are plenty of very reasonably priced places to eat in the nearby Mall (like Nando's for instance). But the breakfast in the hotel is good enough and is served in a nice restaurant with comfortable chairs and big tables with the life piano music in the background. Some of the waiters could have shown more friendliness though. It would have been nice also if this restaurant was opened for lunch and dinner as well, but it is not the case. Generally, it is not clear where to find the food after 22:00. We didn't like the tap water and had to use the bottled water to make tea or coffee in the room. We enjoyed our stay and we were glad we selected this hotel, which seems the best in the area.
Avaliado a 03 março 2018
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
10,0
Soberbo
Jacqui, Reino Unido
Casal
Twin luxuoso
Estadia de 2 noites em fevereiro de 2018
Nice End”
We stayed in Sun City 3 weeks after travelling across South Africa. Check-in with Philyus was exceptional. The walks around the complex were pleasant and the variety of places to eat brilliant.
Avaliado a 28 fevereiro 2018
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
8,0
Excelente
Ashita, África do Sul
Família com criança
Twin luxuoso
Estadia de 2 noites em outubro de 2017
Muito bom”
I always look forward to going to Sun City as it is a nice mid-week/weekend get away with loads of fun and adventure. However going back there after four years was somewhat different this time. I found the rooms at the Cascades to be less modern than I expected with a very dated look compared to what was advertised on the web. The entertainment centre had vastly changed to look somewhat like a mall more than an entertainment centre. This really killed my buzz. The pool at the Cascades was green! Which means we could only swim in one small section which was blue. This is not on especially during peak season! The water in my shower was cold in the mornings and only warmed up later on in the day. There is no adequate facility to ensure on going hot water. This was really frustrating. On the plus side the variety of restaurants and the new slides added to the valley of the waves made it a fun day in the sun. Although two slides were out of order. The staff were also very warm and friendly. Overall I would rate this trip a good one but I would think twice about staying at the Cascades again.
Avaliado a 28 outubro 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Soberbo
Priyanka, Índia
Casal
Twin luxuoso
Estadia de 1 noite em setembro de 2017
Grand room!”
Helped us with an early check in despite the hotel being completely booked out. Really helpful staff and great buffet breakfast.
Avaliado a 17 setembro 2017
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
8,8
Excelente
badr, Arábia Saudita
Família com criança pequena
Twin luxuoso
Estadia de 4 noites em setembro de 2017
Excelente”
The Elevator need maintenance
Avaliado a 12 setembro 2017
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
8,0
Excelente
Frederick, África do Sul
Família com criança pequena
Twin luxuoso
Estadia de 5 noites em abril de 2017
Terrible check in but not on the part of the lady who checked me in - she tried her utmost to help”
When booking the two rooms I asked for either interleading rooms or rooms next to each other. I even called the Resort as was assured we had rooms next to each other. Upon arrival I was allocated rooms 710 and 718, how can I have my 5 year old staying so far from me? Absolutely disgusting service and these rooms don't come cheaply Secondly the heated pool was also turned off and the pool was not subject to maintenance and there was no warning either prior to or upon check in.
Avaliado a 28 abril 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
4,8
Veloshnee, África do Sul
Casal
Twin luxuoso
Estadia de 2 noites em março de 2017
Aceitável”
Not wat I expected.
Avaliado a 22 março 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,2
Soberbo
Kathija, África do Sul
Casal
Quarto Paraplégico
Estadia de 3 noites em fevereiro de 2017
Excellent”
Loved th security n cleanliness
Avaliado a 20 fevereiro 2017
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
6,4
Bom
Nicolas, África do Sul
Casal
Twin luxuoso
Estadia de 2 noites em fevereiro de 2017
NA”
NA
Avaliado a 16 fevereiro 2017
Thanks for staying with us.
Respondeu 07 março 2018
The Cascades Hotel at Sun City
8,8
Excelente
Gary, África do Sul
Casal
Twin luxuoso
Estadia de 2 noites em janeiro de 2017
Great location, great value for money... service, almost there”
Sun City is unique. A curious mix of Butlin's and Las Vegas. It works though, and can be whatever you want it to be: golf holiday, relaxing by the pool, adventure and of course one of Africa's finest game reserves is next door. It also offers fine dining (alongside a plethora of fast food outlets in the main centre), but you have to track it down. South Africa is still learning customer service in the hospitality sector. Standards vary but Sun City is one of the best. To me it felt that the resort though, after a Rand 400 million revamp, is still unclear what its target market is. It is a great family destination, it is a relaxing pool holiday, it is a mass market slot machine and gambling destination (the main Casino feels more end of the pier seaside amusements in Blackpool than Monte Carlo) and of course it is a gateway to the Pilanesberg game reserve, where you will easily see elephant, rhino, hippo, lion. The resort attracts a mix of people from all backgrounds and it feels safe, which is a huge bonus for a South African destination. At the Cascades hotel, breakfast was good, but the management need to work out a way to avoid the queues. And, while this certainly does not affect me, for Islamic visitors (and there were quite a few), the hotel might like to ensure the bacon and sausages can not contaminate the other (very good) English breakfast choices. When putting scrambled egg or tomato onto the plate, it was impossible to stop the serving spoon touching the bacon. I was surprised to learn the the Sun City owners were also involved in Atlantis The Palm, Dubai, which I've visited many times. In fairness you can 'feel' the similarities but Sun City is a lot cheaper. Atlantis attracts wealthy holidaymakers from around the world, who expect the best. But of course there's no casino. And for me, the weather in Dubai is too hot for most of the year. South Africa really does have it beaten. Why more people from around the world fail to see the benefits o
Avaliado a 30 janeiro 2017
Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business.
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The Cascades Hotel at Sun City
9,6
Soberbo
Boniswa, África do Sul
Família com criança
Quarto Paraplégico
Estadia de 1 noite em dezembro de 2016
Excellent ”
The restaurant is not so convenient. We walked through the bushes to reach the dining facilities. Facilty staff had good attitude and facility very clean
Avaliado a 25 dezembro 2016
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
8,4
Excelente
Avril, África do Sul
Grupo
Twin luxuoso
Estadia de 1 noite em abril de 2016
Wonderful experience. I was upgraded to a suite as it was my birthday. They also added a fruit basket and Champagne. Awesome experience. The suite was spacious and comfortable”
The room was clean and comfortable. Truly memorable experience. Bathrooms were very clean and nice. Would much rather stay at the cascades than any other hotel in sun city.
Avaliado a 14 dezembro 2016
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
2,4
Mick, África do Sul
Viajantes em Negócios
Twin luxuoso
Estadia de 3 noites em novembro de 2016
Not good”
Very over priced for what you get!
Avaliado a 28 novembro 2016
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
6,3
Bom
Manfred, Namíbia
Casal
Twin luxuoso
Estadia de 4 noites em dezembro de 2015
The Cascades Hotel at Sun City”
rooms, variety and outdoors activities
Avaliado a 07 janeiro 2016
Thanks for staying with us. We appreciate your feedback!
Respondeu 07 março 2018
The Cascades Hotel at Sun City
123
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