The Palace of the Lost City
The Palace of the Lost City
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 The Palace of the Lost City
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Lobby The Palace of the Lost City
Lobby
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Lobby The Palace of the Lost City
Lobby
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Vista Interior The Palace of the Lost City
Vista Interior
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NO MAPA The Palace of the Lost City
NO MAPA
Excelente
Localização
8,7
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Removido dos Favoritos
Excelente
Com base em 100 opiniõesVeja o que os hóspedes disseram
8,3
/
10
Excelente instalações
8,6
82% dos hóspedes recomendariam a um amigo
Qualidade-preço7,5
Distância até ao centro da cidade45.0 Km
Avaliação da localização8,7
  • praia privada

  • Wi-Fi grátis nos quartos

  • câmbio

  • banheira de hidromassagem

Opções de quartos
8,5
Excelente
Conforto e qualidade do quarto
5 viajantes estão a ver esta propriedade neste momentoReserve agora antes que seja tarde demais!
Suite Africana (African Suite)
Suite Africana (African Suite)
...
  • Tamanho: 250 m²/2691 ft²
  • Vista: Piscina
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Quarto superior de luxo (Superior Luxury Room)
Quarto superior de luxo (Superior Luxury Room)
...
  • Tamanho: 46 m²/495 ft²
  • Vista: Jardim
  • 1 cama King-size
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Quarto Paraplégico (Paraplegic Room)
Quarto Paraplégico (Paraplegic Room)
...
  • Tamanho: 45 m²/484 ft²
  • Vista: Jardim
  • 1 cama King-size
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Quarto Familiar (2 adultos + 2 crianças) (Family Room (2 Adults + 2 Children))
Quarto Familiar (2 adultos + 2 crianças) (Family Room (2 Adults + 2 Children))
...
  • Tamanho: 51 m²/549 ft²
  • Vista: Jardim
  • 1 cama King-size e 1 sofá-c...
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Junior Suite
Junior Suite
...
  • Tamanho: 70 m²/753 ft²
  • Vista: Jardim
  • 1 cama King-size
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Quarto Twin luxuoso (Luxury Twin room)
Quarto Twin luxuoso (Luxury Twin room)
...
  • Tamanho: 36 m²/388 ft²
  • Vista: Jardim
  • 2 camas individuais
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Luxo (Luxury)
Luxo (Luxury)
...
  • Tamanho: 51 m²/549 ft²
  • Vista: Piscina
  • 1 cama King-size
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Suíte superior (Superior Suite)
Suíte superior (Superior Suite)
...
  • Tamanho: 88 m²/947 ft²
  • Vista: Jardim
  • 1 cama King-size
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Royal Suite
Royal Suite
...
  • Tamanho: 243 m²/2616 ft²
  • Vista: Piscina
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Individual Luxuosa (Single Luxury)
Individual Luxuosa (Single Luxury)
...
  • Tamanho: 35 m²/377 ft²
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Notícias

The Valley of Waves Water Park will be closed for annual maintenance from July 8, 2019 to August 5, 2019.

Opiniões de hóspedes verificados

Comentários de Agoda (100)Comentários de Booking.com (1280)
Limpeza8,5
Instalações8,6
Localização8,7
Qualidade e conforto do quarto8,5
Atendimento8,1
Qualidade-preço7,5
Fornecido por hóspedes verificados de Agoda
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mais opções
A mostrar 67 opiniões de hóspedes verificados
1234
4,0
oscar, Hong Kong
Viajantes Individuais
Quarto Twin luxuoso
Estadia de 2 noites em outubro de 2018
Aceitável”
Unprofessional, arrogant and impolite restaurant staff.
Avaliado a 13 outubro 2018
4,8
PEERAPON, Tailândia
Família com criança pequena
Quarto Twin luxuoso
Estadia de 1 noite em agosto de 2018
Out dated hotel and rudeness staff”
Easy and quick review. Out dated hotel. And very very rude and unhelpful staffs.
Avaliado a 16 agosto 2018
Dear Peerapon Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager
Respondeu 20 agosto 2018
The Palace of the Lost City
10,0
Excelente
Vicky, África do Sul
Casal
Quarto Twin luxuoso
Estadia de 1 noite em agosto de 2018
Amazing”
Our stay was superb, the palace went out of their way to make us feel as comfortable and special as possible! Loved it.
Avaliado a 13 agosto 2018
Dear Vicky Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
7,2
Muito bom
Mark, Reino Unido
Família com criança pequena
Quarto Twin luxuoso
Estadia de 2 noites em junho de 2018
Lost in time”
Great hotel, but in need of some tlc maintenance
Avaliado a 16 junho 2018
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 25 junho 2018
The Palace of the Lost City
9,2
Excelente
Boniswa, África do Sul
Casal
Quarto Paraplégico
Estadia de 1 noite em dezembro de 2017
I have enjoyed everything. My special requests were attended into. Breakfast fast was awesome.”
Pool relaxing was awesome
Avaliado a 23 dezembro 2017
Dear Boniswa Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
10,0
Excelente
Kaylene, Austrália
Casal
Quarto Twin luxuoso
Estadia de 4 noites em dezembro de 2017
Majestic!!!!”
Just a beautiful hotel. Very opulent and majestic. One of the nicest hotel that we have stayed in from visiting many hotels around the world.
Avaliado a 18 dezembro 2017
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 25 junho 2018
The Palace of the Lost City
6,8
Bom
Nicolette, África do Sul
Família com criança
Quarto Twin luxuoso
Estadia de 1 noite em novembro de 2017
Great resort, dissapointing service”
The beds, breakfast and activities are wonderful. Pity about the service levels. We had 2 rooms, one had a welcome bottle of wine and fruit, the other did not. They did rectify it. We ordered one bedroom with 2 single beds and one with 1 double bed, both had 2 single beds. Only one room received the turn down service in the evening. Oh and on check-in they could not find our reservations, that took a while to sort out. The beds are really nice, but the room requires repairs e.g. the mirror in the bathroom was falling off. No apologies received, even at check-out we were not asked if we even enjoyed the stay, they are more interested in settling the account.
Avaliado a 28 novembro 2017
Dear Nicolette Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
7,2
Muito bom
Nicolette, África do Sul
Família com criança
Quarto Twin luxuoso
Estadia de 1 noite em novembro de 2017
Beautiful resort, dissapointing service”
The Place is stunning and the facilities excellent, however the staff and service is really poor.
Avaliado a 28 novembro 2017
Dear Nicolette Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
8,0
Excelente
Tasneem
Família com criança pequena
Quarto Twin luxuoso
Estadia de 2 noites em novembro de 2017
Great Weekend getaway ”
The palace at the Lost City was perfect for a weekend getaway with the family. Breakfast is always the highlight for kids - with a choice of waffles and pancakes as a treat. Staff are very helpful and friendly. Pool was great and the entire resort is ideal for relaxation and entertainment.
Avaliado a 06 novembro 2017
Dear Tasneem Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
8,8
Excelente
Paul, Bahrein
Casal
Quarto superior de luxo
Estadia de 1 noite em junho de 2017
Birthday weekend”
We were two couples at the start of a 3 week SA vacation. We licked our travels off at The Lost City, primarily for the golf courses. The hotel itself has a wonderful setting, but is showing a bit of wear & tear with rooms needing an update. Service was overall good, but at times needed prompting. Good food at the two restaurants which was surprisingly empty. Lots of facilities means that there is something for everybody to do. Stay overall showcased a warm African welcome to SA and traveling on the US$ was not expensive.
Avaliado a 07 outubro 2017
Dear Paul Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
8,4
Excelente
Mike, Austrália
Casal
Quarto Twin luxuoso
Estadia de 2 noites em junho de 2017
It's a long way from the airport but well worth the trip”
We were there in the low season and you could feel it, the rooms were cold, the restaurant was cold, and little effort was made to even make it a little warm. The Palace is magnificent and the architecture has to be seen to be believed preferably in Spring or Autumn
Avaliado a 05 julho 2017
Dear Mike Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
2,0
Poh, Singapura
Família com criança
Quarto Familiar (2 adultos + 2 crianças)
Estadia de 1 noite em junho de 2017
Aceitável”
Staff exceedingly rude. They treat you like criminals.
Avaliado a 04 julho 2017
Dear Poh Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
6,0
Andrew, África do Sul
Casal
Quarto Twin luxuoso
Estadia de 2 noites em março de 2017
The 'LOST ITS WAY' Palace Hotel”
I have heard so many good things about the Palace Hotel since it first opened but never had the inclination to stay over, preferring the cabanas. This time however I bit the bullet and booked 2 rooms for my parents and myself. The Palace is a stunning hotel but our stay was very disappointing in many ways. The Shuttle service was poor, one time we took a shuttle down to the Shebeen for an afternoon snack and a beer only to find that it was closed. I am dumbfounded as to why the driver did not know this and wasted our time. One evening we sat and had 2 rounds of drinks and when the bill came it showed 3 rounds. Again a simple but costly mistake if we hadn't checked the bill. My last grip is that while sitting at the pool relaxing a group of foreigners were sitting at the Pool bar playing their own music. This was highly annoying and the staff said nothing. Poor showing for what used to be a super hotel
Avaliado a 17 junho 2017
Dear Andrew Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
7,6
Muito bom
Sara, Reino Unido
Casal
Luxo
Estadia de 1 noite em fevereiro de 2017
Muito bom”
Hotel itself is impressive and communal areas are fabulous, however the rooms themselves are in desperate need of a refurbishment. They are very outdated and not what you would expect for the price. They no longer stand up to standard of other hotels.
Avaliado a 05 abril 2017
Dear Sara Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
10,0
Excelente
haitham, Emirados Árabes Unidos
Família com criança pequena
Quarto Twin luxuoso
Estadia de 3 noites em dezembro de 2016
out of this world”
no words nor pictures can explain this hotel properly. I wouldn't be surprised if it was the most amazing hotel in the world!!! never think twice, this hotel will surely exceed your expectations.
Avaliado a 29 janeiro 2017
Dear Haitham Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
6,0
Diana, Reino Unido
Casal
Quarto superior de luxo
Estadia de 9 noites em janeiro de 2017
I have never had to complain so much on holiday!”
The problem is Service. They tried hard but it was either 1* or 5*. Sitting each day on stairs to be seated for breakfast. Waited in Grill Room so long for main we left, told Duty Mgr and she sent 2 'grilled' salads to the room and apologised with offer of a complimentary dinner. This turned to be exactly that A Complimentary dinner for one person. I could go on but it was a struggle and I would not stay there again. Glad to go home sadly. John, Jenny and Amos were great on concierge desk trying to sort things out when they went wrong.
Avaliado a 21 janeiro 2017
Dear Diana Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I would like to sincerely apologise for all the issues you experienced during your stay here with us. I can promise you that this is not the standard of service we wish to afford any guest staying in the hotel and for this I am truly sorry. I do hope that your stay was enjoyable and memorable and we look forward to welcoming you back soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
8,0
Excelente
vineela, Austrália
Grupo
Quarto Paraplégico
Estadia de 2 noites em janeiro de 2017
Excellent hotel poor service ”
Pros Great looking hotel Pools Spacious rooms Access in the Resort Good breakfast selection Cons Service- requested for a twin room and it took 1hour 30 minutes and 3 change of rooms to get it right Requested for iron in the room twice but was never provided
Avaliado a 09 janeiro 2017
Dear Vineela Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
10,0
Excelente
Busisiwe, África do Sul
Casal
Quarto Twin luxuoso
Estadia de 1 noite em dezembro de 2016
They have the bast breakfast, the variety is enough to cater for people with different tastes or preferences. The pool side area is beautiful and relaxing with great music and food. the staff is frien”
Great overall experience, I would do it again.
Avaliado a 23 dezembro 2016
Dear Busisiwe Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
9,2
Excelente
Boniswa, África do Sul
Casal
Luxo
Estadia de 2 noites em dezembro de 2016
Happy vacation traveler”
Warm environment. Good food, clean rooms and bedding; no smell; Good staff attitude except one staff member who was rude towards my family at the main door
Avaliado a 21 dezembro 2016
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
10,0
Excelente
James, África do Sul
Família com criança pequena
Quarto Twin luxuoso
Estadia de 3 noites em outubro de 2016
Great all round”
Top place for everything
Avaliado a 01 novembro 2016
Dear James Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards Hotel Manager The Palace – Sun City
Respondeu 20 agosto 2018
The Palace of the Lost City
1234
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