Top Star Hotel
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Removido dos Favoritos
7,5
Muito bom
/10
( 65 opiniões)Veja o que os hóspedes disseram
NO MAPA
8,3
Excelente
Avaliação da localização
Localização excelente
Estacionamento
GRÁTIS
Wi-Fi gratuito

Top Star Hotel

Maharlika Highway, Cabanatuan City, Nueva Ecija, Philippines, Hermogenes C, Cabanatuan, Filipinas, 3100 - NO MAPA
Excecional reputação
90% recomendariam a um amigo
Serviço muito bom
Avaliado com 7,8 pelo serviço
  • Transfer do aeroporto

  • Wi-Fi grátis nos quartos

  • Pequeno-almoço gratuito

  • Ar condicionado

  • Limpeza diária

Qualidade-preço7,1
Avaliação da localização8,3

Quartos disponíveis em Top Star Hotel

Suite
Suite
...
  • Tamanho: 36 m²
  • Vista: Cidade
  • 1 cama King-size
Selecione as datas para ver os preços
Twin superior (Superior Twin)
Twin superior (Superior Twin)
...
  • Tamanho: 27 m²
  • Vista: Cidade
  • 2 camas individuais
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Deluxe Queen Room
Deluxe Queen Room
...
  • Tamanho: 23 m²
  • Duche
  • 2 camas individuais
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Superior Queen
Superior Queen
...
  • Tamanho: 27 m²
  • Vista: Cidade
  • 1 cama Queen-size
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Deluxe Twin Room
Deluxe Twin Room
...
  • Tamanho: 23 m²
  • Duche
  • 2 camas individuais
Selecione as datas para ver os preços
Quarto Queen Deluxe (Deluxe Queen Room)
Quarto Queen Deluxe (Deluxe Queen Room)
...
  • Tamanho: 23 m²
  • Duche
  • 2 camas individuais
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Quarto Twin Deluxe (Deluxe Twin Room)
Quarto Twin Deluxe (Deluxe Twin Room)
...
  • Tamanho: 23 m²
  • Duche
  • 2 camas individuais
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Oferta para Membros Agoda: até 30% de desconto!

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Refeições

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Continental

Restaurantes no local

Star Cafe
Culinária:Asiática
Menu:Bufê

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Opiniões sobre Top Star Hotel de hóspedes reais

Avaliação geral
7,4
Muito bom
Com base em 146 opiniões
Fornecido por hóspedes verificados de
Comentários de Agoda (65)Comentários de Booking.com (81)
Avaliação na Agoda7,5
/
10
Limpeza7,6
Instalações6,7
Localização8,3
Atendimento7,8
Qualidade-preço7,1
Avaliação
9+ Excecional (4)
8-9 Excelente (1)
7-8 Muito Bom (4)
6-7 Bom (1)
<6 Abaixo das expetativas (11)
Altura do ano
Mar. - Mai. (6)
Jun. - Ago. (3)
Set. - Nov. (5)
Dez. - Fev. (7)
Todos os tipos de viajantes (65)
Todos os tipos de quartos
Todos os idiomas
A mostrar 21 opiniões de hóspedes verificados
12
10,0
Excecional
Pankaj, Austrália
Viajantes em Negócios
Superior Queen
Estadia de 1 noite em setembro de 2019

Pankaj from Australia”

Very nice, clean hotel. Good staff very helpful.

Avaliado a 25 setembro 2019
10,0
Excecional
Zyra, Filipinas
Viajantes em Negócios
Twin superior
Estadia de 1 noite em agosto de 2019

Excecional”

Good wifi. No fridge. No breakfast if you book using agoda. Try to book directly at hotel to have free breakfast buffet.

Avaliado a 31 agosto 2019

Dear Ms. Zyra, Warm greetings! Thank you for sharing with us your good comments during your recent stay. Looking forward on your next visit. Have a great day ahead! Berns Farol Sales & Banquet Manager

Respondeu 05 setembro 2019
Top Star Hotel
8,0
Excelente
Ann, Filipinas
Família com criança
Suite
Estadia de 1 noite em agosto de 2019

Value for money”

We were glad to be able to avail of their promo. Room was big & spacious. Our room has balcony facing the highway. Though it was a bit irritating cause you get to hear the cars/vehicles passing by so we opted to turn the TV on to counter the noise pollution. Suite room was equipped not with your regular king size bed, both with a California king size bed. Bathroom was spacious too. Food was great & very affordable. Was so tired & we opted to have our lunch & dinner in the room. Was given a 10% discount on F&B.

Avaliado a 18 agosto 2019

Dear Ms. Ann, Warm greetings from Top Star Hotel! Thank you so much for sharing with us your experience during your recent stay! We are very happy and we appreciate your positive comments with us, on your next booking we will try to give you the room facing to the other side of the hotel to avoid the noise coming from the highway. Looking forward on your next visit when you are in Cabanatuan City. Have a lovely day ahead! sincerely yours, Berns Farol Sales & Banquet Manager .

Respondeu 05 setembro 2019
Top Star Hotel
5,2
myca, Filipinas
Casal
Suite
Estadia de 1 noite em maio de 2019

Poor services”

Upon check in, we were not able to connect to the wifi and reported such immediately. We did countless of follow ups but unfortunately we were not able to use the wifi during our entire stay. Also, the shower does not have hot water. The food choices for the bfast buffet were also limited. During our stay we only had longganisa, fried eggplant and salted egg.

Avaliado a 02 junho 2019

Warm Greetings from Top Star Hotel Ms. Myca! We apologize for the inconvenience, about our wifi connection, upon investigation our third party contractor is having their maintenance and we are affected for they can't supply strong wifi connection in our hotel . For the hotel hot water we will bring it up to our head maintenance and we will take action to improve our service. Hotel breakfast selection is now being reviewed by the management. We thank you for letting us know your comments for us to improve our service to make your stay a comfortable one. We hope you give as the chance and looking forward in welcoming you back when you are travelling Cabanatuan City. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 03 julho 2019
Top Star Hotel
6,8
Bom
Justin
Família com criança pequena
Suite
Estadia de 1 noite em maio de 2019

Expected more from the breakfast buffet”

They lack on dishes. Only serving hotdogs, ham, and scrambled eggs for the main food of the buffet. I checked in to a suite so my expectations for breakfast are superb, but I was kind of disappointed.

Avaliado a 06 maio 2019

Warm greetings from Top Star Hotel! We thank you for sharing with us your experience during your stay, on behalf of Top Star Hotel, we would like to apologize, you are very important to us, we will closely check and monitor your comment about our buffet breakfast food selection and procedure. We hope you give as a chance and looking forward in welcoming you back. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 01 junho 2019
Top Star Hotel
7,2
Muito bom
Chuen, Filipinas
Casal
Superior Queen
Estadia de 1 noite em março de 2019

Muito bom”

The lobby staff are kind and extends their help sincerely but the security personnel located near the parking area just keep playing his mobile phone and does not even notice and extend help on us even our vehicle ingress into the hotel parking area with difficulty due to road works at the time.

Avaliado a 04 abril 2019

Warm greetings from Top Star Hotel! Thank you for taking the time sharing your experience during your stay. We will continue giving genuine service and on behalf of Top Star Hotel Management we sincerely apologize for the behavior of our security personnel on duty during your stay, you are important to us, your comment will be taken seriously and we will take actions on it. We hope in welcoming you back on your future booking when in Cabanatuan Nueva Ecija. Thank you and have a great day ahead! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 01 junho 2019
Top Star Hotel
6,0
Eric, Estados Unidos da América
Casal
Suite
Estadia de 4 noites em janeiro de 2019

Room was very outdated”

Breakfast was included but wasn't replenished. Actually almost no food at all on 1 morning. Carpet in room from the 80's and was stained.

Avaliado a 02 fevereiro 2019
7,6
Muito bom
Frediliza, Filipinas
Casal
Superior Queen
Estadia de 1 noite em outubro de 2018

A place in a city to relax”

It's a place in a city to relax and unwind no matter how hectic your schedule is.

Avaliado a 06 novembro 2018

Dear Ma'am Fredeliza, Warm greetings! We are glad to hear that you had a great experience during your stay with us. We are looking forward in accommodating you again in the future. Thank you very much for your feedback. Sincerely yours, Bernadette G. Farol Sales and Banquet Manager

Respondeu 28 fevereiro 2019
Top Star Hotel
4,4
Laura, Filipinas
Casal
Superior Queen
Estadia de 1 noite em abril de 2018

Aceitável”

Not a good experience at all. Carpet in the room was smelling, no internet connection when we arrived as advertised. I was pitty to the front desk staffs because they were cold to their guests as dead both night and day shift, breakfast was good except for the bacon that's like soaked in water, supposed to be crunchy but was not. So surprised that we could only have either coffee or juice and not allowed to have more. Me and my husband shared 1 glass of orange juice and 1 cup of coffee, we couldn't have both. I was glad we only spent 1 night there. :-( :-(

Avaliado a 23 abril 2018

Dear Ma'am Laura, Warm greetings! We apologize for the bad experience you had during your stay with us. Our yearly maintenance is on going which includes the upgrading of our internet connection and we are making sure that your concerns will be heard by the management. If you would like to further discuss your concerns, you may call me at your most convenient time at 09778273572. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
3,6
Lorie, Filipinas
Viajantes em Negócios
Superior Queen
Estadia de 1 noite em fevereiro de 2018

it does not deserve to be classed as 3 star hotel”

you wll not get value for money paid. i’d rather travel 24 hrs than stay again in this hotel

Avaliado a 22 fevereiro 2018

Dear Ma'am Lorie, Warm greetings! We apologize for the bad experience you had during your stay with us. We are willing to hear your concerns at your most convenient time, you can call me at 09778273572. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
9,2
Excecional
Irene, Filipinas
Casal
Superior Queen
Estadia de 2 noites em janeiro de 2018

Excecional”

No free breakfast if you booked through Agoda. And they charge for an extra pillow.

Avaliado a 24 janeiro 2018

Dear Ms. Irene, Warm Greetings! Apology for our late response. Thank you for leaving your reviews. We want to reach you if you allow us, our hotel no. is 044-940-8080, sales mobile no. is 0977-827-3572 you may call us at your most convenient time. Looking forward in welcoming you back with your family and friends. Thank you so much! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
4,4
janile, Filipinas
Família com criança pequena
Twin superior
Estadia de 1 noite em dezembro de 2017

Rude employees”

Messy bathroom, room service is worst at worst, never check in again in this hotel!! Disgusting and disappointing.

Avaliado a 02 janeiro 2018

Dear Ms. Janile, We apologize for your bad experience during your recent stay, we would like to reach you if you may allow us at your most convenient time, our hotel mobile number is 0977-827-3572, you are very important to us. Thank you once again. Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
2,0
Julie, Estados Unidos da América
Casal
Twin superior
Estadia de 1 noite em dezembro de 2017

Aceitável”

They don’t served the free breakfast as stated that you send from my email..

Avaliado a 30 dezembro 2017

Dear Ms. Julie, We would like to apologize for our late response and for the issue of breakfast during your recent stay. Rest assure that it will not happen again. We want to reach you if you may allow us at your most convenient time, our hotel mobile no. is 0977-827-3572. You are very important to us. Thank you so much! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
8,8
Excelente
Carlos, Estados Unidos da América
Viajantes Individuais
Quarto Twin Deluxe
Estadia de 4 noites em setembro de 2017

Nice Place”

I enjoyed my stay here. The staff was very accommodating and friendly. The room was clean. The bed, pillows, and duvet was very comfortable. The bath towels were thicker than most. The A.C. worked great and was quiet. The WiFi worked well and the room smelled good. International ATMs everywhere. Only complaint was that there was no fridge in the room and that there was No laundry mat nearby. I might stay here again.

Avaliado a 08 outubro 2017

Dear Sir Carlos, Warm greetings! We are glad to hear that we have accommodated you and has met your needs during your stay with us. We are looking forward to serve you again on your next visit here in Cabanatuan. Thank you very much! Warmly, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
7,2
Muito bom
Joe, Estados Unidos da América
Casal
Twin superior
Estadia de 7 noites em fevereiro de 2017

Muito bom”

It is with sadness that I have to report some negative issues especially since this was my third stay within a year, because I really liked the hotel staff and management. They are really nice people and treated us very well. An important safety issue occurred which all need to be aware of, as follows: There apparently was a small fire that was quickly put out by the security guard and a helper with fire extinguishers. This happened around 10:30 pm one night; a fire alarm heard from outside the room was our first notification. My room was on the 3rd floor. The 2nd floor filled up with smoke, and the 3rd floor was starting to fill up when the event was attended to. We went out into the parking lot and waited until we thought it was safe to go back inside. Strange thing is is that only we in our room and a couple in another room (4 people total) were the only ones out in the parking lot due to the fire. I saw no attempt by the hotel staff to purposely notify any guests in the rooms of the fire. I later asked a hotel employee if the fire department had been notified and he said "no" as if there was no longer any need to since the fire was out. Kudos (good job) to the two men to responded with the fire extinguisher and put the fire out, but certainly not happy with the lack of response by any other hotel employee. One more thing which cannot be ignored: the carpet in the room was filthy, dirty, spotty, and very old. On the positive side, and hotel staff is very friendly and nice, the hotel breakfasts are very good, and, other than the carpet, the room was nice and clean.

Avaliado a 23 fevereiro 2017
5,2
Ryan, Austrália
Casal
Superior Queen
Estadia de 5 noites em setembro de 2016

Convenient location but unfortunately thats all”

Pros location Cons elevator out of service entire stay and by the look of it had been for some time. Room cleaning never done unless requested at reception. No fridge. Quite expensive and in comparison to somewhere the same price you are getting far less in return.

Avaliado a 05 outubro 2016

Dear Mr. Ryan, Warm Greetings! We apologize for our very late response, thank you so much for taking the time leaving your reviews, you are very important to us. With regards to your concern our elevator is now available, our housekeeping new cleaning procedure is now being implemented for guest comfort and satisfaction, our mini-fridge is now available to our suite rooms only. We hope in welcoming you back with your family and friends. For your future booking you may call us at 0977-827-3572 and we will make sure for value of your money this time. Thank you once again! Sincerely yours, Berns Farol Sales & banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
4,8
taehoon, Coreia do Sul
Casal
Twin superior
Estadia de 2 noites em setembro de 2019

필리핀 최악에 호텔”

금액 대비 안좋음 처음 방 2개를 예약했으나 방하나는 창문이 없었음 반지하 느낌이 남 .. 모든 침대 이불이 젖어 있었음 세탁은 팬티 하나에 50페소 창문에 방충망도 없음 창문열면 모기 엄청 들어옴 그냥 직원들만 친절함

Avaliado a 29 setembro 2019
4,8
mun, Coreia do Sul
Viajantes Individuais
Suite
Estadia de 5 noites em dezembro de 2017

탑스타호텔”

위치나 숙소위생상태는 좋았지만, 나머지는 정말 다시 가고싶은 마음이 없다. 카바나투안의 다른 호텔보다 가격은 비싸지만, 꼭 필요한 금고도 없고, 와이파이도 안되고, 타올도 부족하고 다음 여행을 갈때는 다른호텔을 이용하겠다. 비추천 호텔

Avaliado a 28 dezembro 2017

Dear Mr. Mun, Warm greetings! Thank you for staying at Top Star Hotel, I may not understand your reviews but we are very happy to serve you. Looking forward in welcoming you back with your family and friends on your future booking. Thank you so much! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 18 maio 2018
Top Star Hotel
9,6
Excecional
FUMIO, Japão
Família com criança pequena
Twin superior
Estadia de 11 noites em abril de 2019

快適に過ごせた”

モールまで歩いていけるしATMもすぐ隣にあって治安も良く夜に出かけても問題ないです。コンビニも近くにある、シャワーはお湯が出ます、朝食は凄く美味しかったですスタッフも気持ち良く対応してくれますcabanatuanには10数回来て色々なホテルに泊まりましたが、やっと良いホテルを見つけました。喫煙所は外にあって灰皿が置いてありますホテルの中は禁煙です

Avaliado a 26 abril 2019

Greetings from Top Star Hotel! Thank you so much for sharing with us your experience during your recent stay at Top Star Hotel, we will continue giving genuine service to make your stay a comfortable one. Looking forward on your next booking with us. Have a great day ahead! Arigato! Sincerely yours, Berns Farol Sales & Banquet Manager

Respondeu 01 junho 2019
Top Star Hotel
2,8
Masanori, Japão
Casal
Superior Queen
Estadia de 1 noite em junho de 2018

エレベーターこわれてる。ワイファイ電波なし。ベッドシーン枕乾燥機でまだ濡れている。エアコン壊れて音が凄く寝れない。フロント対応1人なので電話に中々出ない。最悪”

良かったことなし。エレベーターこわれてる。ワイファイ電波なし。ベッドシーン枕乾燥機でまだ濡れている。エアコン壊れて音が凄く寝れない。フロント対応1人なので電話に中々出ない。最悪

Avaliado a 15 junho 2018
12
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