Fantastic service made me feel at home”

as difficult as it can be to travel around china as a non chinese speaker, the hotel staff made it easy to get around, not only showing locations on a map, but drawing an additional map marked with landmarks that would be easy for me to spot. the horizon club lounge was a relaxing oasis. the lounge staff was very attentive and seemed to preempt my every need. it should be noted that they do have a smoking section, but it is not separated by doors. you can smell smoke when you walk into the lounge, but it is not overwhelming. (i guess you have to remember you are in china where smoking is permitted in most places). overall, it was a great experience. i felt like i was in a much smaller boutique hotel with the service that comes with that. i look forward to my next visit to shanghai to stay again at the pudong shangri-la.

Presentable Hotel for Business Traveler”

we have been staying at pudong shangri-la hotel every time we visited shanghai, we are very well acquainted with the surroundings of the hotel, the bed linens are of the best quality. usually, we book for room at the horizon floor to have the privilege in using the horizon club lounge in entertaining our guest. we can also enjoy the convenient of having buffet breakfast the horizon club. the horizon club manager and staff are very helpful

the hotel is great, in a great location.”

From my opinion, everything about this hotel was great. The food, service, location, the price was a bit high but it worth it. If I had the chance to go back to shanghai, for sure I’ll stay in Pudong Shangri-la.

Hotel for the Professionals”

We have enjoyed our stay at the Pudong Shangri-la Hotel. The Concierge staff are very helpful. We also enjoyed having a separate buffet breakfast at the Horizon Club floor assisted by the manager and staff of the Horizon Club floor. We also have a good view of the Orient Pearl Tower and the Bund. The transportation is very convenient and systematic.

Pleasant stay with quality service”

This is the third time for me to stay at Shangri la hotel, Pudong, Shanghai, the reason why I choose to stay here are Location : it is so convenient that can access to the shopping mall either Super brand mall and IFC, also the sightseeing place Hotel: provide with good service and good food, also the hotel room that make my stay was so pleasant

Excellent hotel with oustanding service”

The stay at this hotel was amazing. The service was superb and access to the Horizon Club lounge was really worth the money! The facilities offered such as gym and pool were fantastic and the room was very spacious, modern and clean! Definitely would come back and stay at the Pudong Shangri-La!

Shangri-la true to the legend”

Shangri-la Pudong is a luxuriously appointed hotel with vast foyers discreetly equipped with helpful staff - even someone to show you which lift is ready or the way to exit. We arrived just in time for the dinner smorgasboard. What a fabulous array of tempting morsels from several international cuisines. Breakfast was just as good, with the gelati still available - no, I didn't!

Amazing Stay”

My short stay in shangri-la of 3 nights was just amazingly comfortable. The staff was incredibly helpful, my extremely clean room had a gorgeous view of the pearl tower on the 25th floor, they provided me with one of my favorite brands for bathroom products. I was particular impress with their spread during breakfast, the breakfast was anyting you can imagine of only the high quality foods. French bakery, american buffett, chinese, i can go on forever on the various cusine they put together to fulfill everyones taste, the coffee in the restaurant was so creamy tasting with out dairy cream this is. I oreder in room coffee and was not the same experience it was old and bitter tasting. But over all i had a wonderful stay. I had to make a shipment to the us the staff made everything possible to make it as easy for me that it could of been, provided me with an in room ups box, labels, etc. Picked up from room, sent estimate to room and it was all done. Thank you to all the satff for making my 4 days with you so easy. The only bad thing i found in shangri-la was i had a manicure and pedicure done, this needs a lot of help to make the customer comfortable and happy. No complains at the moment but the truth is they are not set up for this service they had to improvise the seating and set up. However at the hair salon i had a wonderful wash and dry service very professional. I will come back.

the best hotel”

Me and my kids had a great experience in Shangri-la shanghai. The location is good, close to everything. The rooms are fantastic, I booked two rooms for singles and was expecting a single bed but they are like queen size. They also delivered complementary tea to welcome the guests. The service is great, very friendly staff. My kids also left few items in the room after check out; includes ipod, DS, shirts etc and we only realized after we got back home. The housekeeper kept the items and got them delivered back to us with a reasonable charge. Overall, we had a pleasant time and I strongly recommend this hotel.

Great place!”

We just returned from the Pudong Shangri La after a 5 night stay. We found a great price on Agoda, even better than the conference rate. The hotel was a great find. The staff spoke English fluently, which made life a lot more easy when in such a foreign location. The concierge had helpful recommendations, and the rooms were spotless. We were also very thankful for the frequently refreshed bottled water, which was helpful on our journeys out and about. Most cab drivers knew the hotel, which also made it easy to get to, but it was a little off the beaten path for most of the sightseeing. But we'd absolutely stay there again.

Exceptional facilities and staff”

I can't say enough about the quality of this hotel and its staff. The facilities were modern, beautiful, and amazingly clean. The rooms are spacious and very comfortable and well-appointed, with ample closet space, work space, and plush furnishings. The housekeeping staff was very attentive, friendly, and most English well. The rest of the staff was equally as friendly with good English skills. I would stay at the Shangri La any time I'm in Shanghai.

Overpriced Different than other Shangri-La's”

Normally, you at a Welcome Drink and some Fruit Platter in other Shangri-La's (Beijing for Eg.) However, Nothing Pudong Shangri-La Offers. The toiletries were unbranded unlike others. They dont understand the word "Hair Oil" and couldnt provide one. There is a serious language issue while ordering Room Service or any other service. This is really tough.

One night magical stay”

We went to stay at the Pudong Shangrila for our four year anniversay and must say although very expensive the cost was well worth it! We first had the Buffet style lunch at the 'Cafe' on the 1st floor - which was amazing as usual. Not only a huge variety of cuisine, but very helpful and pleasant staff. We checked in to the hotel after lunch, and to our suprise we had been upgraded to an Executive Bund view room! The room was in no way disappointing, decorated in a traditional theme with plush soft carpets, neutural linens, and all the regular conveniences. Extremely clean and well presented, the main feature must be the amazing view directly out across the Bund. We were only on the 6th floor, but it was still breathtaking. After resting off lunch, we went for a swim. Again everything was very clean and comfortable, and the staff were helpful. We really enjoyed our stay although brief. It has made our anniversay all the more memorable.

Shangri-La is currently the best hotel we stayed”

Location: Superb,it is a 3-min walk to suway Line-2 at whose stops on the other side of the river can one find many of places of interest found on guidebooks. -- Taxi coming in or going out is quick, too, because there is a tunnel, which means it is less likely that, if the city wants cosmetic upgrade, it will be blocked, like the Bund as of Jan 2010. Cost: Book early and you'll get a good price. We got three nights for $170 each. Scent: Shangri-la has its own scent and it smells great. We bought a few candles and two bottle of scent Rooms: (Riverside Wing) very good size, has the best linen we found in hotels we stayed. Very clean. Well maintained. Free internet access. Separated tub and shower.

Location, location, location”

Best location! Beatiful river view room! Shopping centre and many good restraurant next to it. Walking distance to centre of Pudong! Cross river to old shanghai centre! Will stay here for all future visits to shanghai!

Awesome Hospitality from Shangri-La ”

Love our stay in Shangri-la ! Everything is almost perfect in this hotel. Pros : 1. location is awesome ! Close to IFC mall and Big Brands Mall. Plenty of food choices in the area and shopping ! 5 min walk to the river bank of Huangpu River. Beautiful view of Huangpu River and The Bund. 2. Cleanliness is 5 stars. 3. Bar on 36 has a nicer view of the Bund. 4. Room 1559 Grand Tower has view of the Bund. House keeping is very efficient. 5. Close to Lujiazui’s metro station. Cons : Not all staff speaks English. We will be back again soon :)

lovely hotel”

Hotel had impeccable service from the moment we walked into the lobby to check in. Room service and housekeeping were very prompt. The room was spacious, clean and amenities were plentiful. Bought items from the hotel gift shop and the assistant was both knowledgeable and helpful. Even when we had to wait outside in the cold for a taxi, there were standing heaters to provide warmth - small details like that show why the Shangri-la is 5 star!

Great Hotel”

An excellent hotel, ideally situated and providing all the amenities and services expected of the Shangri La. Good value when booked via Agoda, received a price about 1/3 less than my colleagues who booked online. Highly recommended.

Definitely worth the money”

This hotel is located at LuJiaZui area and it is very near to the famous Oriental Pearl Tower and Shanghai Tower. Get the room with the bund view and it is definitely worth the money!

The location is very convenient. But the staff was lack of communication. ”

I booked a deluxe bed room but was given a twin single bed and the staff was lack of communication and asked us to change our room for three times in 5 days. There are two building in Shangri La, which is old and new wing. The first day I was arranged in old wing which was not the room I booked through agoda but I didn’t mind just for a day. But the second day when I want to change my room, the staff told me the hotel was fully booked?!! I was like ? I told the staff a day before and they promised they will change a room for me but I have to stay another one more day in a room which is in a lower grade and unhappy mood. But after they switch me to new wing, the room is ok. City view is nice.