Excellent 8.6
Based on 202 reviews

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About this property


Being one of Shanghai's top rated hotels, Pudong Shangri-La, East Shanghai offers luxuriously appointed rooms and suites in two distinct signature towers. The Grand Tower offers experience of sophistication for all residents with exclusive services. The classic River Wing fuses old-world elegance with Oriental touches to evoke a cozy and relaxed ambience. The hotel's location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants, and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. As for dining options, guests don't have to look any further as the hotel offers up to 11 restaurants and bars to cater to any dining preference. CHI, The Spa is a tranquil spot for a pampering session towards the end of the day.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tennis court(s)
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • ATM
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service


  • Check-in/check-out [express]
  • Check-in/check-out [private]
  • Check-in [24-hour]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Korean
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 980 CNY
Breakfast Charge (when not included in room rate): 273.7 CNY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 45. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 36
Number of Restaurants: 6
Number of Rooms : 951
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1998
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type

based on 202 reviews
  • Cleanliness 8.9
  • Facilities 8.4
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 7.6
  • Food/Dining 8.4
Sort by

fei from Australia
Family with older children
Deluxe Bund Room
Stayed 5 nights in September 2016
Location, location, location
Best location! Beatiful river view room! Shopping centre and many good restraurant next to it. Walking distance to centre of Pudong! Cross river to old shanghai centre! Will stay here for all future visits to shanghai!
Reviewed September 27, 2016

NGUYEN from Vietnam
Deluxe Double or Twin Room with Full River View
Stayed 5 nights in August 2016
Nice location
Reviewed August 07, 2016

Roger from United States
Business traveler
Deluxe Room
Stayed 3 nights in July 2016
Still good but not good enough!
Due to the flight delay and by the time I got to the hotel, it was almost 2:00AM. I was told that they had given my room away even when I had already paid for it, and I either had to down grade to room with smaller bed or upgrade to a bigger room. Decided to upgrade and paid almost $200 extra per night. I had stayed in the same upgraded room about 11 years ago when the hotel had just completed that new wing. Well, 11 years was a long time and the room had that moldy smell in there, which was common for many hotels in Asia due to the high humidity in the region. The worst part was that Japanese restaurant on the first floor. The fishes were so unfresh that I had to visit the restroom perhaps 6 to 7 times throughout the night. What a nightmare!
Reviewed July 17, 2016

JO-YUN from Taiwan
Business traveler
Executive Room
Stayed 3 nights in July 2016
Reviewed July 16, 2016

theresa from Malaysia
Deluxe Room
Stayed 1 night in July 2016
Great location
Located two blocks away from shopping malls and the tourist area of Oriental Pearl Tower. Wonderful to have doorman and hotel staff speak English. Big spread for breakfast including freshly carved ham
Reviewed July 05, 2016

Yong from Malaysia
Business traveler
Deluxe Room
Stayed 1 night in June 2016
Stopover in Shanghai
Excellent hotel in a great location...
Reviewed June 07, 2016

Chee from Malaysia
Business traveler
Deluxe Bund Room
Stayed 3 nights in April 2016
Excellent Hotel & helpful staff
Excellent Hotel & helpful staff
Reviewed May 11, 2016

Nasha from Thailand
Business traveler
Stayed 8 nights in April 2016
Perfect stay!
Love the attentive service here! The staffs are very capable of every help needed!
Reviewed April 16, 2016

Rakesh from India
Business traveler
Deluxe Room
Stayed 1 night in March 2016
Too complacent behaviour not very coordial
Not very pleasant
Reviewed March 27, 2016

Mohit from India
Business traveler
Deluxe Room
Stayed 1 night in January 2016
Overpriced Different than other Shangri-La's
1) Indian Vegetarian is available in the Buffet Lunch at Cafe. 2) Good Room View's 3) Accessible Electrical points where Most needed
Normally, you at a Welcome Drink and some Fruit Platter in other Shangri-La's (Beijing for Eg.) However, Nothing Pudong Shangri-La Offers. The toiletries were unbranded unlike others. They dont understand the word "Hair Oil" and couldnt provide one. There is a serious language issue while ordering Room Service or any other service. This is really tough.
Reviewed January 15, 2016


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