The location is very convenient. But the staff was lack of communication. ”

I booked a deluxe bed room but was given a twin single bed and the staff was lack of communication and asked us to change our room for three times in 5 days. There are two building in Shangri La, which is old and new wing. The first day I was arranged in old wing which was not the room I booked through agoda but I didn’t mind just for a day. But the second day when I want to change my room, the staff told me the hotel was fully booked?!! I was like ? I told the staff a day before and they promised they will change a room for me but I have to stay another one more day in a room which is in a lower grade and unhappy mood. But after they switch me to new wing, the room is ok. City view is nice.

Still good but not good enough!”

Due to the flight delay and by the time I got to the hotel, it was almost 2:00AM. I was told that they had given my room away even when I had already paid for it, and I either had to down grade to room with smaller bed or upgrade to a bigger room. Decided to upgrade and paid almost $200 extra per night. I had stayed in the same upgraded room about 11 years ago when the hotel had just completed that new wing. Well, 11 years was a long time and the room had that moldy smell in there, which was common for many hotels in Asia due to the high humidity in the region. The worst part was that Japanese restaurant on the first floor. The fishes were so unfresh that I had to visit the restroom perhaps 6 to 7 times throughout the night. What a nightmare!

Overpriced Different than other Shangri-La's”

Normally, you at a Welcome Drink and some Fruit Platter in other Shangri-La's (Beijing for Eg.) However, Nothing Pudong Shangri-La Offers. The toiletries were unbranded unlike others. They dont understand the word "Hair Oil" and couldnt provide one. There is a serious language issue while ordering Room Service or any other service. This is really tough.

a business traveller's perspective”

The staff were very eager to assist and patient unlike many other chinese we encountered elsewhere. We had club access and there was always something for us to drink and eat which is convenient for in between meetings quick bites.

Extreme surprise with the quality”

The hotel is one of the best in the world to me. I will always stick with the hotel chain if possible. This is why I am the golden circle member now. Excellent room and good toilet and superb breakfast. Nice aroma smell in the lounge.

Pleasant staff and well priced. ”

The location is very good and the staff is very friendly and very hospitable. Very clean and comfortable hotel, Some type of rooms very spacious, also have a very nice swimming pool and leisure area, Food is excellent. According to my view it is a excellent hotel in every ways. Will certainly stay again for my next visit.

Exceptional facilities and staff”

I can't say enough about the quality of this hotel and its staff. The facilities were modern, beautiful, and amazingly clean. The rooms are spacious and very comfortable and well-appointed, with ample closet space, work space, and plush furnishings. The housekeeping staff was very attentive, friendly, and most English well. The rest of the staff was equally as friendly with good English skills. I would stay at the Shangri La any time I'm in Shanghai.

Nice hotel with lovely service and a good location”

i stayed at the hotel because of a conference taking place there. the hotel is top-notch with good facilities and friendly personal service. the hotel is located near the city centre and close to the train station, so getting around is easy. it is also close to major shopping malls and restaurants, so there is plenty to do. overall great experience.

Great Service, Very cosy room”

I checked in at mid night. The room setup especially the bed, the pillows are very very roomy and cosy. even the perfume in the air. All are up to Shangrila grade and above my expectation. In addition, They allowed me to check out at 6pm .

Awesome Hospitality from Shangri-La ”

Love our stay in Shangri-la ! Everything is almost perfect in this hotel. Pros : 1. location is awesome ! Close to IFC mall and Big Brands Mall. Plenty of food choices in the area and shopping ! 5 min walk to the river bank of Huangpu River. Beautiful view of Huangpu River and The Bund. 2. Cleanliness is 5 stars. 3. Bar on 36 has a nicer view of the Bund. 4. Room 1559 Grand Tower has view of the Bund. House keeping is very efficient. 5. Close to Lujiazui’s metro station. Cons : Not all staff speaks English. We will be back again soon :)

great location”

great location and stay in the new tower,do not go to the old tower.

Definitely worth the money”

This hotel is located at LuJiaZui area and it is very near to the famous Oriental Pearl Tower and Shanghai Tower. Get the room with the bund view and it is definitely worth the money!

Best in Shanghai”

Simply the best view, quality finishing and talented staff

Good”

Good one

Comfortable”

Rooms are large, beds are comfortable. The old wing rooms feel a little dated. Gym in this wing is small but decent. Location is good for business, easy to get conveniences at small shops. No local food of mention in the neighbourhood.

Good hotel, nice room but have got some smoke smell in the room”

Its a classy hotel, nice room with amazing view to the riverbund, beds were comfortable. Although all rooms are non smoking room, but the people just don't care about it. When I entered the room, there was unpleasant smoke smell in the room. I reported it to the reception, they promised to do something about whilst I was out. When I came back, the smell reduced but still felt unpleasant as I am very sensitive to it.

Location, location, location”

Best location! Beatiful river view room! Shopping centre and many good restraurant next to it. Walking distance to centre of Pudong! Cross river to old shanghai centre! Will stay here for all future visits to shanghai!

Great location”

Located two blocks away from shopping malls and the tourist area of Oriental Pearl Tower. Wonderful to have doorman and hotel staff speak English. Big spread for breakfast including freshly carved ham

Classy hotel shame about the service in Horizon L ”

Nice place really enjoyed the hotel. 2 minor complaints - limo service to and from airport extortionately expensive! Service in Horizon Lounge is poor. Lots of staff but very little action. Busy people don't have an hour to wait around for their eggs benedict guys!! One of the days I even had to leave before it arrived having waited 30 mins and for a top hotel that isn't good enough. I know that all sounds spoilt but these things marred an otherwise terrific experience. I would definitely stay here again but please improve your service...

Room with a view”

Excellent! I have stayed in many hotels over the years but this would have to be the best experience of them all. The location of the hotel was ideal, close to public transport and a shopping centre. The staff were excellent, always there to help without being intrusive. The room was luxurious with a view of the river and the bund. Breakfast consisted of food from around the world with chefs from the particular countries responsible for their offerings. Overall a sense of luxury that the Shangrila is so well known for.