8.5
Excellent
/10
(6,150 reviews)See what guests said
Housekeeping7
Food & Dining2
View2
See map
7.5

Very good

Location rating score

Very good location - 2.39 kilometers from city center
Parking
Available
Popular landmarks
Jardín de Francisco Javier Sáenz de Oiza 100 m
Fundación Apóstol Santiago. Escuela de deportes 140 m
Aparcabicis Colegio Claret 190 m
Cartagena Metro Station 200 m
Farmacia - Calle Clara del Rey 37 220 m
CLARA DEL REY, CALLE, DE,24 230 m
Farmacia - Calle Corazón de María 19 260 m
BonÁrea 280 m
Farmacia - Calle Constancia 35 300 m
Farmacia - Avenida Camilo José Cela 33 300 m
Nearby landmarks
Museo Sorolla 2 km
Santiago Bernabéu Stadium 2.08 km
Buen Retiro Park 3.04 km
Thyssen-Bornemisza Museum 3.45 km
Prado Museum 3.46 km
Gran Vía 3.67 km
Museo Nac. Centro de Arte Reina Sofia 4.16 km
Plaza Mayor 4.21 km
Mercado de San Miguel 4.32 km
Royal Palace of Madrid 4.51 km
Puerta America hotel

"We like that it is near the metro and that the staffs are really friendly."

Vera - April 26, 2019
Deluxe Room Puerta America hotel
Lobby Puerta America hotel
Lobby Puerta America hotel
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Free Wi-Fi

Puerta America hotel

Avenida de América, 41, Chamartín, Madrid, Spain, 28002 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • 200 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Daily housekeeping

  • Room service [24-hour]

Cheaper than 98% of all properties in Madrid in the last 24 hoursCompared to 4,598 Madrid properties at Agoda for various dates
Value for money8.5
Distance to city center7 km
Location rating7.5
Nearest airportAdolfo Suárez Madrid-Barajas Airport (MAD)
Distance to airport10.8 km

Rooms available at Puerta America hotel

Excellent
Room comfort & quality
8.7
Junior Suite with Executive Lounge Access
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 queen bed
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Junior Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 queen bed
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Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
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Executive Suite with Executive Lounge Access
...
  • Room size: 60 m²/646 ft²
  • 1 double bed
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Suite Executive by JEAN NOUVEL
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 double bed
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Deluxe Spaceclub By Zaha Haddid
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Executive Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 queen bed
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Space Club by Zaha Hadid
...
  • Room size: 25 m²/269 ft²
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Zaha Hadid Space Club Room
...
  • Room size: 30 m²/323 ft²
  • 1 queen bed
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Junior Queen Suite
...
  • Room size: 45 m²/484 ft²
  • 1 queen bed
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Frequently asked questions

What time is check-in and check-out at Puerta America hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Puerta America hotel?

For those who wish to drive their own cars, Puerta America hotel has a car park right on site for maximum convenience. Parking is available for a fee of 26.00 EUR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Madrid with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Puerta America hotel?

Puerta America hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Puerta America hotel

  • 9.6
    Exceptional

    "The other lobby that is equally impressive is level"

    Thai

    |

    May 29, 2017

  • 9.6
    Exceptional

    "This hotel was certainly one of the best hotels."

    Nigel

    |

    December 18, 2019

  • 8.4
    Excellent
    Cleanliness

    "The hotel was nice, clean and have good rooms."

    Amarpreet

    |

    December 11, 2019

Property ranking|Compared to 4,598 Madrid properties
See all rankings
Cleanliness score
9.1/10
Room comfort score
8.7/10
Room size
40 sqm.
Value for money score
8.5/10
Better than
99
%
of Madrid properties
Better than
99
%
of Madrid properties
Bigger than
99
%
of Madrid properties
Better than
98
%
of Madrid properties
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Overall rating:
8.5
Excellent
6,150 reviews
Cleanliness
9.1
Facilities
8.6
Location
7.5
Read all reviews >
What travelers say they love:
The staff (especially Alberto) were very pleasant, friendly ...
Thai from Singapore
Group
More about Puerta America hotel

More about Puerta America hotel

This ultra luxurious hotel features individual styling by multiple designers, making it the one of the most innovative hotels in the country. This is truly a gem of design, and it is a common experience to see hotel guests checking out the design on other floors as they are all different and amazing. The mid-level pool and fitness center is also a wonder of architecture as the panoramic view of the city seems to reflect off the pool, further increasing the wonderment of this truly unique hotel. There are very few, if any, hotels in the world that can compare with the trend-setting styles of this hotel, and anyone who stays here will certainly leave with stories to tell for years.

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Most talked about facilities

Food & Dining
10 mentions
Breakfast
6 mentions
Housekeeping
6 mentions
Internet
4 mentions

What they offer

7.6
Very good
Breakfast

"The buffet breakfast is very good and has a lot of variety."

Zelda

|

January 24, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Continental
Vegetarian
Vegan
Full English/Irish
Gluten-free
Buffet

Restaurants on site

The Observatory
Cuisine:Spanish
Menu:Buffet
Karrara Terrasse
Cuisine:Spanish
Menu:Buffet
Lobby & Bistró
Cuisine:Spanish
Menu:Buffet

Nearby restaurants

Spanish cuisine
Spanish cuisine
El Almacen
90 m Spanish
El Jamon de Oro
190 m Spanish
El Pinchito
370 m Spanish
Mediterranean cuisine
Mediterranean cuisine
Restaurante Rias Bajas
250 m Mediterranean, Spanish, Steakhouse
Casa Jorge
320 m Mediterranean, Spanish
La Despensa Mediterranea
740 m Mediterranean, Spanish
European cuisine
European cuisine
Lagrimas Negras
70 m European, Mediterranean, Spanish
Txacoli
460 m European
Juanyta ME MATA
860 m European, Mediterranean, Spanish

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Puerta America hotel from real guests

Overall rating
8.5
Excellent
From 6150 reviews
9.0Cleanliness
8.9Service
8.7Room comfort and quality
Agoda Reviews (581)Booking.com Reviews (5566)
Rating via Agoda8.5
/
10
Cleanliness9.1
Facilities8.6
Location7.5
Room comfort and quality8.7
Service8.9
Value for money8.5
High score for Madrid
Rating
9+ Exceptional (121)
8-9 Excellent (76)
7-8 Very Good (69)
6-7 Good (31)
<6 Below Expectation (22)
Time of the year
Mar - May (82)
Jun - Aug (87)
Sep - Nov (84)
Dec - Feb (66)
All guests (581)
All room types
All languages

Show reviews that mention 

Showing 319 verified guest comments
12345
10.0
Exceptional
Matthias from Switzerland
Couple
Deluxe Spaceclub By Zaha Haddid
Stayed 2 nights in February 2015

We'll be back.”

Staff, design, design!

Our couple-weekend two night stay at the Silken Puerta America Hotel was great! We had reserved a Deluxe Spaceroom designed by Zaha Hadid and we were amazed by the UFO-feel of the room layout and the very friendly staff! At the same time, the hotel is well situated between the Airport/Ifema and la Puerta del dol, so if you want to do a bit of everything in Madrid, the taxi fees won't be too expensive. We rarely stay twice at the same Hotel for adventure reasons, but we'd seriously risk to return here :-)

Reviewed February 10, 2015
8.8
Excellent
Tanausu from United Kingdom
Couple
Deluxe Room
Stayed 3 nights in November 2018

Excellent, will stay again / Excelente, me quedaré otra vez.”

This hotel was excellent, recommended, their themed rooms are quite fun, staff was great, everything is clear, the breakfast buffet is amazing and is very clean. Location wise is not perfect, but close enough to Cartagena metro so you can get to the center in no time, the good thing is the proximity to Avenida de America where you can take buses to other interesting spots outside the center of Madrid, There are very small details about this hotel that are not positive, nothing worth to mention, I'll definitely stay again. El hotel fue excelente, recomendado, las habitaciones temáticas son geniales, sl personal fue fantático, todo muy claro, el desayuno tipo buffet increíble y todo muy limpio. La localización no es perfecta pero está muy cerca del metro de Cartagena y puedes llegar al centro rápidamente, algo bueno es la proximidad a la estación de Avenida de América, desde la cual puedes ir a diferentes lugares a las afueras de Madrid fácilmente. Recomendado! Repetiré!

Reviewed November 05, 2018
9.6
Exceptional
Mark from United States
Couple
Deluxe Room
Stayed 2 nights in January 2018

An impressive property!”

We stayed at this hotel because of the access to public transit, and the free hotel van to downtown Madrid, and the airport. What we did not expect is the architectural features of the hotel It's rather like an art museum, with different themes on different floors. While the rooms themselves are lovely, with wifi an "interesting" bathtub (on the "Star Wars" floor) it is a classy joint. It's spotlessly clean as well. We included the breakfast buffet in our package, and though a little pricy, I would have to give it five stars. The food is very good, with great variety I don't think you'll be sorry if you stay here on your next Madrid trip. While it is not in central Madrid, a very short walk will put you at the nearby Metro stop. After that, you can really go anywhere in Madrid, though the hotel will drop you off downtown as well. This is one of those hotels that you will remember for the rest of your life. It is quite unique, and quite reasonably priced at the time of year we visited.

Reviewed January 28, 2018
9.6
Exceptional
Thai from Singapore
Group
Deluxe Room
Stayed 1 night in May 2017

Uniquen experience.”

I chanced upon this hotel on a magazine and were attracted by its unique concept, where every floor is designed by a different designer. Decided to stay 1 night as a stop over from South America before returning home end May 2017. I am glad I made that choice! To see the different designs at each level is really a very interesting and unique experience. The only regret for me was not having chosen level 2 (Zaha Hadid Space Club) at the time of booking - the picture online for the room cannot translate the awe that one experience when you enter the level. The pure whiteness at the lobby gives you an immediate awe and calmness. The other lobby that is equally impressive is level 8. Unfortunately we did not get to see the interior of the rooms so I cannot comment on the rooms. We stayed at level 11 (because we love high floors) and honestly it was quite good (albeit a bit dark for my liking} and pleasant. The room design is lively and colourful, and served well to lift up our spirit. It also has a nice view of the city centre. With regards to the location, it is near the airport (great as a stopover) and more importantly, it provides FREE shuttle (between 7am to 9pm) to and fro the airport (need to inform the hotel on your arrival) AND to and fro city centre! The staff (especially Alberto) were very pleasant, friendly and genuine. At the 13th floor was the swimming pool and gym, both were a tad small, but at the same level is the glass floored walkway which is really fun to walk on. I did not get to try the breakfast as we had to leave early for the airport. In summary, a great hotel with fun-filled, unique experience, coupled with friendly staff and the convenience of free shuttle.

Reviewed May 29, 2017
9.3
Exceptional
Fabian from Argentina
Couple
Stayed 2 nights in August 2009

Great hotel in Madrid, Spain”

Outstanding design. Each floor is designed in its own, unique style by different architects. Very close to the metro stations. 2 blocks to Cartagena station and 4 blocks to Avenida de America (a larger station with bus hubs). Front desk personnel was very kind and informative. Gym in the 13th floor was very well equipped. Great value for the money. Ask to be shown the rooms before you decide based on a picture. Is worth the time and trouble. You'll be amazed.
Bar in the 13th floor is a great idea but the city view at night is extremely poor (not the hotel's fault). Prices are high, probably double than any other bar in town. Cleaning personnel didn't replenish toiletries but it might have been a simple mistake and in no way diminish the quality of the hotel. Very limited closet space with no available drawers. It might be a drawback from the modernist design of the room.

The room we stayed at was in the 8th floor. It was comfortable and of course ... gorgeous. The bed was suspended from the ceiling while the header was looking at the window allowing you to have a nice city view while laying on bed. The TV was hidden on the ceiling and of course out of sight. Convenient electronic controls for lights, curtains and windows. From the airport would be better to go the Avenida of America station since you would need to make only one transfer otherwise you need to make 2 if you want to get to the closer Cartagena station. On the station exit at Avenida de America and go right. It would be about 4 blocks in your left.

Reviewed September 05, 2009
10.0
Exceptional
pui from United Kingdom
Solo traveler
Deluxe Room
Stayed 1 night in April 2012

lovley hotel”

different design each floor

hotel is very nice, each floor has different design. service is good and food is reasonable price. there is a metro station just min away from the hotel, therefore going to town "Sol" is very easy. although hotel provide wi-fi but not very fast. other than that everything is excellent. if go to madrid i'll go to this hotel again.

Reviewed April 26, 2012
10.0
Exceptional
alma from Philippines
Family with teens
Stayed 1 night in August 2018

too bad about the pool”

the pool was converted into a bar-cum-night club.... we have stayed many times at this hotel and have booked different rooms on different floors... some room designs to our liking, some, not so... but we love the staff and the service of this hotel... the hotel is located in the nice district of madrid... and fabulous asian and galician restaurants are at walking distance

Reviewed September 30, 2018
10.0
Exceptional
pui from United Kingdom
Couple
Deluxe Room
Stayed 2 nights in April 2012

good reception”

nice design

firstly i thought the hotel is around chamartin train station but actually need to take fews metro stops to the hotel. hotel is very nice each floor has different design. my friend stay at 4th floor and i'm stayed at 7th floor. both floors the design is excellent. next time if i go to madrid for holiday i will stay at this hotel again.

Reviewed April 26, 2012
10.0
Exceptional
Joneil from Jamaica
Solo traveler
Luxury Double
Stayed 1 night in November 2018

Awesome Hotel”

Blew my mind...Would definitely visit this hotel again and recommend to anyone visiting Madrid esp. if you want somewhere close to the airport. Amazing hotel with amazing staff, everyone was sooo helpful and friendly. Absolutely love. Planning my trip for next year already.

Reviewed November 17, 2018
8.0
Excellent
Mimi from United Kingdom
Couple
Deluxe Room
Stayed 3 nights in March 2012

Amazing hotel and great service”

Nice and clean room, a tour of the hotel. Presidential suite was amazing!!

this was an amazing 5star hotel! we got the choice to choose our room on arrival, either smoking or non smoking. i have to say some rooms are made for couples because some bathrooms are very see through! unless you want you friends to see you naked lol... the elevators needed your room key to access therefore you feel safe that it's only people who work and stay there. the hotel gives a tour of every floor and room everyday but you have to book it in advance. the coolest rooms was floor 12, the presidential suite! it was really modern and massive but really expensive to stay in. the staff was really friendly and helpful, breakfast buffet was nice. i must say, me and my boyfriend loved it and if we was to go back to madrid we would stay here again.

Reviewed March 29, 2012
8.3
Excellent
Sothearith from United States
Family with teens
Deluxe Room
Stayed 2 nights in September 2012

Location was not so good but overall stay good”

Design and cleanness

Pleasant stay as the hotel was very clean with futuristic design. Pillow as a bit hard but didn't have issue sleeping. Was very pleased with the staffs as they were accommodating and cheerful in helping with our checkin and direction. There is a metro within walking distant and plentiful of small bakery and shop in surrounding area. You would have to take metro or taxi to get to central part of madrid. Overall it was a lovely hotel in a nice and quiet setting.

Reviewed October 09, 2012
9.0
Exceptional
pui from United Kingdom
Business traveler
Deluxe Room
Stayed 1 night in May 2012

good location”

Different Design in each floor

at first i thought the hotel is a bit out of town but actually only take 10 mins by metro to town and is only 1.5 euro each way therefore is ok. there is a metro station just a mins walk from the hotel. designer each floor is nice. my room has a big bath and nice shower. overall everything is good with the price i paid, only down side is wifi is not strong enough.

Reviewed May 09, 2012
8.7
Excellent
Niels from Germany
Couple
Deluxe Room
Stayed 1 night in March 2011

Hotel with rooms designed by famous architects”

The rooms are very different from the 'standard rooms' in other hotels. Each floor has rooms designed by a different famous architect. The ground-floor bar has an interesting design, too - and amazing cocktails

if you are interested in architecture and design, this hotel is a must. each floor has rooms designed by a different well-known architect. there are rooms designed by norman foster, zaha hadid, jean nouvel, and many others. the price is very reasonable for a 5-star hotel, probably because it's quite far away from the city centre (about half an hour by metro, and 15 minutes by taxi).

Reviewed April 06, 2011
8.8
Excellent
Lee from United Kingdom
Business traveler
Stayed 1 night in July 2018

Could be great but detail is key”

Great welcome from staff (although a welcome drink was advertised - nothing provided), choice of rooms to suit and a lovely clean, welcoming reception area. The corridors on the 7th floor were disappointing, with such attention to detail in the rest of the hotel, why have no detail or anything interesting in the corridors. Room was bonkers but in a great way. Everything was bright red, TV, curtains and window all operated electronically. Toilet was odd, in a glass tube like cubicle but kinda funky. All in all a bizarre but great room. One downside was that the walls were THIN, anytime anybody walked down the corridor or spoke you could hear them. Not so much that you can't sleep, but still distracting. Great hotel but just a few elements away from being truly 5 star.

Reviewed July 26, 2018
9.7
Exceptional
virginia from Australia
Group
Deluxe Room
Stayed 1 night in April 2013

design slick and comfortable”

staff, bed,design and electrics

loved this hotel one of the sexiest places i've ever stayed. being urban no problem as a real local flavour a soft introduction to madrid

Reviewed April 15, 2013
8.7
Excellent
Joshua from Australia
Couple
Deluxe Room
Stayed 2 nights in September 2010

Awesome hotel, short metro trip to city”

Room and hotel design, large room, contemporary floor foyers all designed by a different designer.
Location, but metro stop is about 5 minutes walk away and easy to get into city.

What a place! The hotel itself is a tourist attraction in my opinion. Every one of the 12 accommodation levels has been designed by a different designer, and after checking in, my wife and I spent 1-2 hours just having a look at the interior design of each floor, taking many photos and just feeling really, really impressed with the efforts of the designers. Location is not too bad really, it's a 5 minute walk to Cartagena metro stop, and depending on how you go with metro connections, maybe 20 minutes to the city centre. I would fully recommend staying here, you will not regret it!

Reviewed September 16, 2010
7.3
Very good
John from United States
Solo traveler
Deluxe Room
Stayed 1 night in November 2014

Trying to be modern but dated”

Price...thats it.

Hotel is actually a little shabby. The bar in the lobby is out of a 70's movie imagining what a modern bar should be...a bit silly and the furniture a bit scruffy - nothing worse than white leather that doesn't look pristine...the rest unremarkable. The breakfast was adequate in range but expensive for what it was and I didn't try the hotel restaurant because why would you when there are so many great places to eat in Madrid. My room was clean but had to change because one of the bathroom fixtures was broken. Definitely not close to a 5 star hotel, definitely already dated. Staff were helpful and that was a plus but would I stay there again - probably not - would prefer to pay more and actually have a 5 star hotel experience.

Reviewed November 18, 2014
8.8
Excellent
Jacques from Spain
Couple
Deluxe Room
Stayed 1 night in February 2018

Interesting hotel, not quite 5 stars. ”

The hotel is worth a visit for its novelty as every floor (and its rooms) has a different style. Staff are friendly and the shuttle to the airport is free. Its advertised as a 5 star hotel, but I've stayed in 3 star hotels with more complete service / better kept rooms. The room I was in looked a bit 'tired' with broken bath tub fixtures, damaged power outlets, torn blinds etc. The view at the back side of the hotel is not too exciting but the roof top restaurant and bar has an amazing view over part of the city.

Reviewed March 03, 2018
9.7
Exceptional
pui from United Kingdom
Couple
Deluxe Room
Stayed 1 night in May 2012

Nice Receiption Service”

Different Design in each floor

on the ground floor bar restaurant food is good and price is reasonable, guess could go and try the plaza. each floor has different design and room is nice. the only down side is wifi connection is not so good. easy access to town, metro station just 2 mins away from the hotel.

Reviewed May 08, 2012
8.0
Excellent
INHEUI from South Korea
Couple
Deluxe Room
Stayed 2 nights in December 2011

The best design hotel and the fantastic breakfast.”

Breafast, view and design.

it's the most popular and famous hotel in madrid and spaind. the design is amazing and it's the best location from the airport but slightly bad accessing to the main city since you have to take 2 subways to get there but trust me. if you like something differe you must stay here. the design is perfect and stay is good. moreover the breakfast here is 100% best. you will feel great staying here.

Reviewed March 27, 2012
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