Pullman Cologne Hotel
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8.5
Excellent
/10
(134 reviews)See what guests said
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8.6
Excellent
Location rating score
Excellent location - Inside city center
  • Tonger - Haus der Musik150 m
  • Willy-Millowitsch-Denkmal180 m
  • Päffgen250 m
  • Globetrotter280 m
  • Ehrenstrasse280 m
  • St. Maria in der Kupfergasse330 m
  • DuMont-Brunnen330 m
  • Kölnisches Stadtmuseum330 m
  • Konrad Adenauer-Denkmal340 m
  • Documentation Centre350 m
  • Free Wi-Fi

    Pullman Cologne Hotel

    Helenenstrasse 14, City Center - Old Town, Cologne, Germany, 50667 - See map
    "Check-in was a breeze, the stay was very hospitable by staff and the amenities provided by the hotel were excellent."
    Raul - June 18, 2017
    Exceptional reputation
    Recommended by 95% of guests
    Exceptional cleanliness
    9.0 rating for cleanliness
    • 880 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Sauna

    • Steamroom

    • Air conditioning

    Cheaper than 98% of all properties in Cologne in the last 24 hours

    Compared to 945 Cologne properties at Agoda for various dates

    Property ranking|Compared to 945 Cologne properties
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    Cleanliness score
    9.0/10
    Room comfort score
    8.4/10
    Review score - United States
    9.3/10
    Value for money score
    8.2/10
    Better than
    99
    %
    of Cologne properties
    Better than
    99
    %
    of Cologne properties
    Better than
    99
    %
    of Cologne properties
    Better than
    98
    %
    of Cologne properties
    Value for money8.2
    Distance to city center0 km
    Location rating8.6
    Nearest airportCologne Bonn Airport (CGN)
    Distance to airport14.2 km

    Rooms available at Pullman Cologne Hotel

    8.4
    Excellent
    Room comfort & quality
    Deluxe King Suite
    Deluxe King Suite
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 25 m²/269 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Bathtub
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    Standard Room
    Standard Room
    ...
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      Twin Capacity 1
      Twin Capacity 1
      ...
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        Twin Room
        Twin Room
        ...
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          Deluxe Suite Double Bed
          Deluxe Suite Double Bed
          ...
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            Suite
            Suite
            ...
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              What people love about Pullman Cologne Hotel

              • 10.0
                Exceptional

                "The restaurant team was exceptional and the complimentary mini dessert was a lovely touch - personally served by the head chef."

                Florian

                |

                September 7, 2016

              • 10.0
                Exceptional
                Staff 

                "Great staff."

                Dmitry

                |

                March 2, 2018

              • 10.0
                Exceptional
                Bathroom

                "The bathroom amenities were top quality and the bathroom was spacious and well appointed."

                David

                |

                July 21, 2017

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              More about Pullman Cologne Hotel

              More about Pullman Cologne Hotel

              6.4
              Good

              "At the check-in and another day, myencounter with teh recept..."

              Ashok

              |

              September 24, 2017

              An overview

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              Most talked about facilities

              Breakfast
              11 mentions
              Internet
              2 mentions
              Housekeeping
              2 mentions
              Food & Dining
              1 mention

              What they offer

              10.0
              Exceptional
              Cleanliness

              "Clean rooms, extremely comfortable beds and outstanding staf..."

              Florian

              |

              September 7, 2016

              View all reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Food and dining

              Restaurants on site

              E.L.F
              Cuisine:International
              Menu:Buffet

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              Property's guest policies

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              Some helpful facts

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              Most helpful reviews for Pullman Cologne Hotel
              Couple
              Stayed 1 night in June 2019
              Superior King Room
              Exceptional10.0
              Outstanding HotelGreat hotel , let us check in early so that was a bonus. Staff were excellent. I did have a scary moment in the Glass Lift though(not good for somebody afraid of heights!!!!). They do have regular lifts though so all ok!
              Robertfrom AustraliaReviewed June 26, 2019
              Couple
              Stayed 2 nights in May 2013
              Exceptional9.7
              great hotel recommendedpullman cologne is a hotel recommended for all. it is beautiful, bed is so comfortable. it is also very centrally located and in easy walking distance of main attractions. only disadvantage is lack of free in room internet
              Andrewfrom AustraliaReviewed May 25, 2013
              Couple
              Stayed 1 night in December 2018
              Superior Twin Room
              Very good7.2
              Good breakfast and location Hotel room is comfortable enough and good breakfast is my most liking . Staff at serving breakfast is nice enough.But at first arrived I wasn’t impressed with one of the front desk . She was busy to serving other guest ,when I walked in she didn’t have any sign while I was waiting on the queue . Finally there was another staff to greeted and I was finally able to checking . When I checked out , the security and I believe he in charge for the night shift as well as talking care of the check out guests . He charged me again with city tax although I showed him the email that Agoda had already mentioned room had covered with city tax . I feel like I was forced to paid more and suppose that shouldn’t be .
              Thoafrom VietnamReviewed January 06, 2019
              Couple
              Stayed 3 nights in May 2018
              Superior King Room
              Exceptional10.0
              great location ! nice breakfast spreadWe stayed in pullman for 3 days and have a great time here. comfortable room and amenities , nice breakfast. It is walking distance to most of the places of interest e.g. cologne church, located near a nice restaurant hase ,
              LEEfrom SingaporeReviewed September 15, 2018
              Couple
              Stayed 3 nights in July 2018
              Superior King Room
              Good6.0
              Disappointing hotel with money and things stolenI and my wife stayed in the hotel from 29/07 to 01/08 . The hotel is quite far away from the Cologne central station especially with suit cases. It took us about 20 minutes walking from the station to the hotel. Not much can be seen around the hotel anyway. The tourist area will take you about similar time . During our 3 nights stay, Money in my wife's wallet & in her waist bag ( total about 700 to 800 Euro) and the powerpack, wire and earphone were stolen. This we only found out when we left hotel and arrived Amsterdam on 01/08. I reported this to Hotel from Ams and they didnot say anything about the lousy management and security of hotel but blame us not using the safe. The fact was, money and things stolen with door locked when we were absent. I am sure the room cleaner stole our things and obviously is the responsiblity of hotel. I feel very very dsiappointing with Pullman. I will not suggest anyone to stay in Pullman Cologne with such irresponsible management.
              Kamfrom ChinaReviewed August 12, 2018

              Reviews of Pullman Cologne Hotel from real guests

              Overall rating
              8.8
              Excellent
              From 3037 reviews
              Provided by verified guests of
              Agoda Reviews (134)Booking.com Reviews (1486)
              Rating via Agoda8.5
              /
              10
              Cleanliness9.0
              Facilities8.4
              Location8.6
              Room comfort and quality8.4
              Service8.5
              Value for money8.2
              High score for Cologne
              Rating
              9+ Exceptional (31)
              8-9 Excellent (18)
              7-8 Very Good (24)
              6-7 Good (6)
              <6 Below Expectation (4)
              Time of the year
              Mar - May (15)
              Jun - Aug (23)
              Sep - Nov (29)
              Dec - Feb (16)
              All guests (134)
              All room types
              All languages

              Show reviews that mention 

              Showing 83 verified guest comments
              12345
              10.0
              Exceptional
              Robert from Australia
              Couple
              Superior King Room
              Stayed 1 night in June 2019

              Outstanding Hotel”

              Great hotel , let us check in early so that was a bonus. Staff were excellent. I did have a scary moment in the Glass Lift though(not good for somebody afraid of heights!!!!). They do have regular lifts though so all ok!

              Reviewed June 26, 2019
              9.7
              Exceptional
              Andrew from Australia
              Couple
              Stayed 2 nights in May 2013

              great hotel recommended”

              great hotel beautiful design extremely comfortable

              pullman cologne is a hotel recommended for all. it is beautiful, bed is so comfortable. it is also very centrally located and in easy walking distance of main attractions. only disadvantage is lack of free in room internet

              Reviewed May 25, 2013
              7.2
              Very good
              Thoa from Vietnam
              Couple
              Superior Twin Room
              Stayed 1 night in December 2018

              Good breakfast and location ”

              Hotel room is comfortable enough and good breakfast is my most liking . Staff at serving breakfast is nice enough.But at first arrived I wasn’t impressed with one of the front desk . She was busy to serving other guest ,when I walked in she didn’t have any sign while I was waiting on the queue . Finally there was another staff to greeted and I was finally able to checking . When I checked out , the security and I believe he in charge for the night shift as well as talking care of the check out guests . He charged me again with city tax although I showed him the email that Agoda had already mentioned room had covered with city tax . I feel like I was forced to paid more and suppose that shouldn’t be .

              Reviewed January 06, 2019

              Dear Thoa, thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I do regret that you did not feel welcomed at all by our staff. Please be assured that we take your feedback seriously and that we will discuss that situation within the team. So much more I am happy to read that you have been satisfied with the room and the breakfast. Thank you for these compliments I really hope that we can welcome you back in the future. Your Pullman Cologne Team

              Responded January 11, 2019
              Pullman Cologne Hotel
              10.0
              Exceptional
              LEE from Singapore
              Couple
              Superior King Room
              Stayed 3 nights in May 2018

              great location ! nice breakfast spread”

              We stayed in pullman for 3 days and have a great time here. comfortable room and amenities , nice breakfast. It is walking distance to most of the places of interest e.g. cologne church, located near a nice restaurant hase ,

              Reviewed September 15, 2018

              Dear Lee, thank you for your compliments. We are glad you enjoyed your stay. The Pullman Cologne Team

              Responded September 18, 2018
              Pullman Cologne Hotel
              6.0
              Kam from China
              Couple
              Superior King Room
              Stayed 3 nights in July 2018

              Disappointing hotel with money and things stolen”

              I and my wife stayed in the hotel from 29/07 to 01/08 . The hotel is quite far away from the Cologne central station especially with suit cases. It took us about 20 minutes walking from the station to the hotel. Not much can be seen around the hotel anyway. The tourist area will take you about similar time . During our 3 nights stay, Money in my wife's wallet & in her waist bag ( total about 700 to 800 Euro) and the powerpack, wire and earphone were stolen. This we only found out when we left hotel and arrived Amsterdam on 01/08. I reported this to Hotel from Ams and they didnot say anything about the lousy management and security of hotel but blame us not using the safe. The fact was, money and things stolen with door locked when we were absent. I am sure the room cleaner stole our things and obviously is the responsiblity of hotel. I feel very very dsiappointing with Pullman. I will not suggest anyone to stay in Pullman Cologne with such irresponsible management.

              Reviewed August 12, 2018
              7.6
              Very good
              Soewanto from Indonesia
              Couple
              Superior Twin Room
              Stayed 3 nights in November 2017

              90”

              We arrive in pullman at 8.am so we have to wait until 12.pm to check in or you can pay for early check in cost , there are little renovation going on , but thats not a problem at all, when we go see our room it was really warm during winter time , especially in the bathroom the floor is warm ,, everything is good , the bed also warm , but when they set the bed somehow it not centre so i have to open the bed sheet and make it centre ,, ps breakfast is amazing you should take breakfast

              Reviewed November 07, 2017
              9.6
              Exceptional
              Marlene from Australia
              Couple
              Superior King Room
              Stayed 2 nights in September 2017

              Three wise men”

              Great walking distance to all major attractions.Front reception staff were excellent. Bar staff great prices a little inflated. Buffet brekky plentiful.We had an excellent room with balcony and a great view.

              Reviewed October 07, 2017
              6.4
              Good
              Ashok from United States
              Solo traveler
              Superior King Room
              Stayed 3 nights in September 2017

              Good”

              I did not know that the week I planned to be in Koln, there was a trade fair and Saturday was the start of the October Fest (in September) - my ignorance! Thereby all hotel rates were awfully expensive. The famous Cthedral and teh trai station are in walking distance; theh "Bar Ally", Freissenstrasse is right across within walking distance also. At the check-in and another day, myencounter with teh reception staff was normal and one of the ladies was pleasant and helpful. On morning of checking out, the woman at the desk, a srawny, tall one with unsmiling and hauty attitude tried to cheat me. First she claimed in a accusatory tone and manner that I had breakfast and call charges. When I strongly denied it, she backed down!! Then she claimed I had to pay 22 Euros for City taxes, again with a hostile attitude. I paid cash but forgot to ask for receipt. I am sure she later pocketed it. Very disappointed. My being alone and non-white seemed to made her feel she could intimidate me. People like her ruin the reputation of a high class hotel chain.

              Reviewed September 24, 2017
              10.0
              Exceptional
              David from Australia
              Solo traveler
              Deluxe King Room
              Stayed 4 nights in July 2017

              A much anticipated return”

              I first visited cologne 6 years ago whilst on business. It was only for one night. I arrived late and left early, but i do remember it was a "nice hotel". So when i had 4 days on holiday in Cologne i immediately thought to book the Pullman. I'm so glad i did, as it was one of the best hotel experiences i had enjoyed in many years. My welcome was outstanding. If i owned a hotel i would immediately try to employ the receptionist that checked me in. She was professional, friendly, well presented, knowledgeable, and gave me all the information i needed to enjoy what the hotel had to offer. I booked a deluxe room, but was able to pay a little bit more at check in to get into a junior suite with a sepetrate lounge room and HUGE windows that looked out over the old city..it was magnificent. Plus there was a promotion on where the mini bar was included. The basics: the bed was VERY comfortable as were the pillows (there was a selection to choose from). The Television was good quality, but only a small selection of movies in English available. The in-room dining was of the highest quality and i made use of it on several occasions. (Seriously delicious). The bathroom amenities were top quality and the bathroom was spacious and well appointed. More towels in the bathroom could be useful. Location is perfect if you are planning to go shopping, eat out or explore the cool parts of Cologne, as its only a short and easy stroll (10 minutes) to the furthest parts of each of these. Lots to see and do in Cologne, and the Pullman is a quality hotel with EXCELLENT staff, who take good care of you. Special mention of Kinga from housekeeping who was a great ambassador for the hotel and Cologne. Very helpful with suggestions on where to go and what to do, all with a cheery and kind attitude. Much appreciated. I plan to return for a longer visit next year and i will definitely be staying at the Pullman....anywhere else would be a step down in service, professionalism and quality. 10/10

              Reviewed July 21, 2017
              10.0
              Exceptional
              Raul from United States
              Family with young children
              Superior King Room
              Stayed 1 night in June 2017

              Effortless in every aspect”

              I am always nervous when attending a new city, but the Pullman Hotel made things effortless while staying their. Check-in was a breeze, the stay was very hospitable by staff and the amenities provided by the hotel were excellent.

              Reviewed June 18, 2017
              7.2
              Very good
              Tom from Belgium
              Couple
              Superior King Room
              Stayed 2 nights in December 2016

              Xmas in Cologne”

              This hotel is perfect for visiting the xmas markets in Cologne, everything in walking distance. Nice breakfast and friendly staff. Parking is not free if you go by car and there is no restaurant in the hotel.

              Reviewed December 24, 2016
              10.0
              Exceptional
              Florian from United Kingdom
              Family with teens
              Deluxe King Room
              Stayed 1 night in September 2016

              Absolutely brilliant staff”

              Clean rooms, extremely comfortable beds and outstanding staff - we will be back! The restaurant team was exceptional and the complimentary mini dessert was a lovely touch - personally served by the head chef. Impressive...

              Reviewed September 07, 2016
              8.7
              Excellent
              Luke from United Kingdom
              Couple
              Stayed 2 nights in November 2012

              Great hotel- amazing breakfast”

              modern design, huge breakfast and early check in

              We stayed over Xmas for the Cologne markets- the hotel is not very centrally located but was about 15mins walk into the main markets- and as it turned out there were a few markets at the other end of the city so we were about 20mins from all markets. it was very flat and walkable. we had an early flight into cologne and the hotel were able to let us into our room early which was great. the room was huge and very clean and modern. Would recommend to all. The breakfast is worth any extra cost- so much choice- including sparkling wine! dont hesistate- book it

              Reviewed August 31, 2013
              9.0
              Exceptional
              F from Netherlands
              Family with young children
              Stayed 2 nights in February 2013

              Good hotel, friendly & helpful staff. ”

              The bar/restaurant - George M - on the 12th (top) floor with spectacular view!

              Strategically located within walking distance of the main shopping areas, "Weinachtsmarket" (Neumarkt), Kölner Dom and HauptBahnHof. Probably most ideal for business travellers or a shopping spree :-) No specific reason to recommend a stay with young children, but no reason to discourage bringing them either.

              Reviewed February 26, 2013
              8.7
              Excellent
              Daniel from Australia
              Couple
              Stayed 1 night in December 2012

              Decent location and comfortable rooms”

              Comfortable, clean rooms. Good location.

              My wife recently and I stayed here for a night with my parents-in-law, so we could visit the Cologne Christmas markets. The hotel was a 15 minute walk from the train station, which would normally be fine, except that it was raining and we were dragging luggage along with us. We were happy to find, however, that the hotel was fairly modern and the rooms comfortable and warm. Cologne is a small enough city that you can walk pretty much everywhere that you need to go - we were able to see about 5 different Christmas markets in two days! We had a cocktail in the top-floor bar, which had a great view - and prices to match.

              Reviewed January 05, 2013
              8.3
              Excellent
              Naomi from Australia
              Solo traveler
              Stayed 2 nights in July 2012

              Nice Place”

              Good size room, clean and tidy

              a short walk from the cathedral and other cologne attractions. the staff were friendly and the rooms were a great size for 2 travellers with a lot of bags. the bar at the top was closed so we had to look elsewhere for dinner options but overall very impressed with the service received.

              Reviewed January 04, 2013
              10.0
              Exceptional
              Amy from Singapore
              Solo traveler
              Stayed 1 night in June 2012

              lovely hotel”

              surrounding

              I stayed one night in Pullmann Cologne (room 701). I was pleseantly surprised by the size of the room. The room was of high standard. Breakfast was very good too. Gym is very nice. They got Technogym equipment and it looks better than most 5-star hotel gyms. Overall, I was very pleased with my stay in Pullmann.

              Reviewed June 22, 2012
              9.0
              Exceptional
              Keith from United Kingdom
              Business traveler
              Stayed 4 nights in February 2011

              Good Hotel”

              Location

              The hotel in itself is very good and centrally located for either shopping, the sights or if visiting the Koelnmesse Exhibition Center. The small issues I have were that on arrival a large party in the bar, which I think was for carnival, had spilled over into reception. This meant that it was difficult to register as it was very noisy. The man on receptionist was not very enthusiastic either and did not direct us to the lifts for the rooms, neither did he inform us of breakfast times or direction of the breakfast room for the morning. Maybe he was fed up with the party noise as well. On all other occasions the reception staff were very helpful providing us with maps and directional advice. On the second evening of the stay loud music noise started at about 5.30pm from the 12th Floor we were on the 10th. I phoned reception to ask why and they informed that on a Monday night music would be played in the 12th floor bar until 10.00pm. As we were going out for the night this did not effect the evening although the loud booming was a distraction in the early evening so it was lucky I was no trying to sleep. The music did not stop at 10.00pm but after a phone call to the reception at 10.15 the duty manager did stop the noise. Apart from these two issues it is a very nice hotel with generally good service and breakfast. They do need to address the 12th Floor bar music though.

              Reviewed February 20, 2011
              9.2
              Exceptional
              Veneranda from Indonesia
              Couple
              Superior Twin Room
              Stayed 2 nights in May 2018

              Worthed and lovely hotel”

              If i back to cologne, first hotel i choose pullman

              Reviewed June 04, 2018

              Dear Veneranda, thank you very much. We are glad you enjoyed your stay. The Pullman Cologne Team

              Responded September 13, 2018
              Pullman Cologne Hotel
              8.4
              Excellent
              Frank from Germany
              Business traveler
              Deluxe King Room
              Stayed 5 nights in August 2016

              Very good quality hotel in Cologne”

              The Pullman Hotel is a nice hotel to stay while you are in Cologne. Rooms are good, staff is very friendly and the location of the hotel is very good for shopping and restaurants.

              Reviewed August 22, 2016
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              Pullman Cologne Hotel
              |Excellent 8.5
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              • Excellent location
              • National Socialism Documentation Center
              • Koln West Train Station is within 0.87 km