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Pullman Hanoi Hotel
Pullman Hanoi Hotel
Pullman Hanoi Hotel
Pullman Hanoi Hotel
Pullman Hanoi Hotel
Pullman Hanoi Hotel
Pullman Hanoi Hotel

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8

Excellent

903 reviews

903 reviews

Housekeeping25
Breakfast22
Food & Dining2
See map

7.7

Very good

Location rating score

Very good location - 1.19 kilometers from city center
Parking
FREE
Popular landmarks
One Pillar Pagoda 670 m
Temple of Literature & National University 700 m
Ho Chi Minh Mausoleum 990 m
Presidential Palace Historical Site 1.2 km
Vietnam Military History Museum 1.2 km
Hoa Lo Prison 1.9 km
St. Joseph's Cathedral 2.1 km
Old Quarter 2.3 km
Vietnamese Women's Museum 2.5 km
Vietnam Museum of Ethnology 3.2 km
Nearby landmarks
British Council 20 m
Vm+ 43 giảng võ 190 m
Vm+ 83 An Trạch 280 m
Tượng đài Lê Nin 290 m
Nhà thi đấu Trịnh Hoài Đức 320 m
Hồ Hào Nam 340 m
Vietnam National Villages For Ethnic Culture And Tourism 420 m
Vm+ 41 Vũ thạnh 450 m
Hapro Cát Linh 470 m
Pet Mart Kim Mã 480 m

Pullman Hanoi Hotel

40 Cat Linh Street (Entrance 61 Giang Vo street), Đống Đa, Hanoi, Vietnam, 10000 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Đống Đa part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

640 meters to One Pillar Pagoda

Check-in [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay "

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

4 travelers have booked today.

Value for money7.9
Distance to city center3 km
Location rating7.7
Nearest airportNoi Bai International Airport (HAN)
Distance to airport21.2 km

Rooms available at Pullman Hanoi Hotel

Excellent
Room comfort & quality

8.2

EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room, 1 King Size Bed, City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
SUPERIOR ROOM, 2 Single Size Beds, City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
DELUXE EXECUTIVE ROOM, Lounge Access, Twin Beds
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
DELUXE ROOM, 1 King Size Bed, City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
DELUXE ROOM, 2 Single Size Beds,City View
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with City View
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Day Use Offer (11:00 - 17:00) - Superior King Room with City View
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Room with City View
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pullman Hanoi Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pullman Hanoi Hotel?

Pullman Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1260000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pullman Hanoi Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pullman Hanoi Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Pullman Hanoi Hotel. Breakfast is free for children, with an additional charge of 506000 VND per adult if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pullman Hanoi Hotel?

Pullman Hanoi Hotel features an on-site restaurant for your dining convenience.

Can business events be hosted at Pullman Hanoi Hotel?

All available venues come in different styles and sizes and can accommodate up to 450 people.

What is the smoking policy at Pullman Hanoi Hotel?

Pullman Hanoi Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Pullman Hanoi Hotel?

The closest train, metro, or bus station to Pullman Hanoi Hotel is Hanoi Railway Station, 1.4 km away.

What restaurants are nearby Pullman Hanoi Hotel?

Restaurants including Cong Ca Phe, La Cheminee Restaurant and Popeyes are popular in Pullman Hanoi Hotel’s neighborhood which is known as Đống Đa.

What popular shopping places are close to Pullman Hanoi Hotel?

Shopping options in Pullman Hanoi Hotel’s Đống Đa neighborhood include Craft-Link, Indigo Store and Bui Mai Hien Gallery.

What are popular attractions near Pullman Hanoi Hotel?

Pullman Hanoi Hotel’s location in the Đống Đa neighborhood makes it close to famous attractions including Temple of Literature & National University, British Council and Văn Lake.

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See map

Explore the neighborhood

What people love about Pullman Hanoi Hotel

  • 7.2

    Very good

    "Old but still good condition."

    Hirenkumar

    |

    November 13, 2022

  • 8.4

    Excellent
    Breakfast

    "Breakfast is delicous and many choice."

    Chin

    |

    October 9, 2022

  • 7.2

    Very good

    "Enjoyed my stay!"

    Peng

    |

    September 17, 2022

Overall rating:

8

Excellent
903 reviews
Cleanliness
8.3
Facilities
8.0
Location
7.7
Read all reviews >
What travelers say they love:
It is comfortable to stay for meeting & travel...
Kang from Vietnam
Business traveler
More about Pullman Hanoi Hotel

More about Pullman Hanoi Hotel

Pullman Hanoi Hotel

Take a good wander and unveil the wonder of Hanoi with a stay at Pullman Hanoi Hotel. Explore the genuine Hanoi that most travelers never see, with a stay at Pullman Hanoi Hotel -- located only 2.3 km from Old Quarter.
At Pullman Hanoi Hotel, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Hanoi even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Pullman Hanoi Hotel thanks to the hotel's laundromat, dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Pullman Hanoi Hotel are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV. In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Pullman Hanoi Hotel begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
For the ultimate convenience, you can even have groceries delivered to your room at Pullman Hanoi Hotel, with their exclusive service.
Apart from amenities and services, Pullman Hanoi Hotel goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Engage in some easy evening fun with other guests with the hotel's ping-pong table, yoga room and tennis court. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of Hanoi with Pullman Hanoi Hotel as your base. Acquire some cultural knowledge with a day at Vietnam Museum of Ethnology located 3.2 km away, where you can see famous works by local artists.

Amenities and facilities
Very good
Facilities

8

Most talked about facilities

Breakfast

42 mentions

Housekeeping

33 mentions

Internet

20 mentions

Food & Dining

18 mentions

Languages spoken

  • English
  • French
  • German
  • Korean
  • Swedish
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Fitness center
  • Hot tub
  • Light therapy
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Grocery delivery
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Italian
  • Vegetarian
Restaurants on site

La Cheminee

  • Cuisine: Asian, International
  • Menu: Buffet, A-la-carte
Location
40 Cat Linh Street (Entrance 61 Giang Vo street), Đống Đa, Hanoi, Vietnam, 10000
Very good
Location

7.7

Airports

  • Noi Bai International Airport (HAN)
    21.2 km 37 min drive
  • Cat Bi International Airport (HPH)
    95.9 km

Public transportation

  • Hanoi Railway Station
    1.4 km 9 min drive

Hospital or clinic

  • Phòng khám Nhi Khoa Đào Minh Tuấn
    610 m

Shopping

  • Night Market
    2.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • One Pillar Pagoda
    670 m
  • Temple of Literature & National University
    700 m
  • Ho Chi Minh Mausoleum
    990 m
  • Presidential Palace Historical Site
    1.2 km
  • Vietnam Military History Museum
    1.2 km
  • Hoa Lo Prison
    1.9 km
  • St. Joseph's Cathedral
    2.1 km
  • Old Quarter
    2.3 km
  • Vietnamese Women's Museum
    2.5 km
  • Vietnam Museum of Ethnology
    3.2 km

Nearby landmarks

  • British Council
    20 m
  • Vm+ 43 giảng võ
    190 m
  • Vm+ 83 An Trạch
    280 m
  • Tượng đài Lê Nin
    290 m
  • Nhà thi đấu Trịnh Hoài Đức
    320 m
  • Hồ Hào Nam
    340 m
  • Vietnam National Villages For Ethnic Culture And Tourism
    420 m
  • Vm+ 41 Vũ thạnh
    450 m
  • Hapro Cát Linh
    470 m
  • Pet Mart Kim Mã
    480 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until00:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee1260000 VND
  • Distance from city center3 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)506000 VND
  • Daily Internet/Wi-Fi fee00 VND

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 242
  • Room voltage242
  • Year property opened1995
  • Most recent renovation2012

Parking

  • Daily parking fee0 VND
Property announcements

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Pullman Hanoi Hotel from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.3
Facilities8.0
Location7.7
Room comfort and quality8.2
Service8.3
Value for money7.9
High score for Hanoi
Rating
9+ Exceptional (119)
8-9 Excellent (125)
7-8 Very Good (175)
6-7 Good (72)
<6 Below Expectation (70)
Time of the year
Mar - May (154)
Jun - Aug (119)
Sep - Nov (161)
Dec - Feb (127)
All guests (903)
All room types
All languages

Show reviews that mention 

Showing 561 verified guest comments
12345
9.6
Exceptional
Kang from Vietnam
Business traveler
DELUXE ROOM, 1 King Size Bed, City View
Stayed 1 night in April 2021

Good to stay there”

it is comfortable to stay for meeting & travel... Close to Hoam Kiem & restaurant..

Reviewed April 12, 2021

See room deals

Dear Kang, It is our great pleasure to receive such a positive review of our hotel. We are delighted to know that you had a comfortable stay with us and we do hope to see you back very soon. Kind regards, Nguyen Thi Thanh Binh Front Office Manager

Responded July 01, 2021
Pullman Hanoi Hotel
9.6
Exceptional
Vu from Vietnam
Family with young children
SUPERIOR ROOM, 2 Single Size Beds, City View
Stayed 2 nights in November 2020

Good and convenient location”

The hotel is in good location and it is within 2 km from Ho Chi Minh Mausoleum and Temple of Literature. Service staff is friendly and good money spending.

Reviewed November 09, 2020

See room deals

10.0
Exceptional
Dalton from Hong Kong SAR, China
Business traveler
Superior Room, 1 King Size Bed, City View
Stayed 1 night in March 2019

nice location great services”

staffs were polite and helpful

Reviewed June 10, 2019

See room deals

Dear Dalton, On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I also thank you for taking the time to share your nice experience about the performance of our staffs. I will share your feedback with the entire team and I am sure that they will be encouraged by your remarks. Thank you once again for your feedback and we look forward to welcome you back soon. Best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded June 11, 2019
Pullman Hanoi Hotel
10.0
Exceptional
YONG from Malaysia
Business traveler
Superior Room, 1 King Size Bed, City View
Stayed 2 nights in January 2019

Convenient locations ”

Central of town, good locations. Overall are nice hotel.

Reviewed January 07, 2019

See room deals

9.2
Exceptional
thien from Vietnam
Business traveler
Superior Room, 1 King Size Bed, City View
Stayed 1 night in January 2020

Exceptional Staff”

This hotel is older but well kept. Nice location. Staff were exceptional. Spoke good English. Went out of their way to help me. Very knowledgeable about the city and local areas. I wanted to mention the name of the concierges that helped me with transportation among other things but forgot to ask their names. Will return to this hotel next time I'm in Ha Noi and will not forget to mention the 2 concierges that helped me on my next review

Reviewed January 07, 2020

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Dear thien, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager

Responded July 01, 2021
Pullman Hanoi Hotel
10.0
Exceptional
Vu from Vietnam
Family with young children
Superior Room, 1 King Size Bed, City View
Stayed 2 nights in November 2020

Great Location”

Greate location with friendly staff

Reviewed April 26, 2021

See room deals

Dear Vu, Thank you for your great review of Pullman Hanoi. We truly appreciate your kind feedback and hope to see you again very soon. With best regards, Nguyen Thi Thanh Binh Front Office Manager

Responded July 01, 2021
Pullman Hanoi Hotel
9.6
Exceptional
balaji from India
Solo traveler
Superior Room, 1 King Size Bed, City View
Stayed 3 nights in June 2019

good hotel”

very nice clean adequately spacious rooms good english speaking employees quality food

Reviewed June 22, 2019

See room deals

Dear balaji, Thank you very much for choosing Pullman Hanoi and for your nice comments about our spacious rooms, quality food and good English speaking employees. We are really proud that you had such a wonderful experience and that our hospitality met your expectations. I will share your nice feedback with the whole team and I am sure that they will be encouraged by your remarks. Once again, our most sincere thanks for your feedback and we look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded June 22, 2019
Pullman Hanoi Hotel
10.0
Exceptional
YONG from Malaysia
Business traveler
DELUXE ROOM, 1 King Size Bed, City View
Stayed 3 nights in January 2020

Convenient location”

Old hotel but renovated, convenient locations as town area.

Reviewed January 15, 2020

See room deals

Dear YONG, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager

Responded July 01, 2021
Pullman Hanoi Hotel
9.6
Exceptional
mohd from Malaysia
Couple
SUPERIOR ROOM, 2 Single Size Beds, City View
Stayed 1 night in December 2018

nice place to stay”

nice location, perfect place to stay

Reviewed January 02, 2019

See room deals

8.8
Excellent
Olivia from Singapore
Family with young children
Superior Room, 1 King Size Bed, City View
Stayed 14 nights in December 2019

Perfect location for our family ”

Wonderful location, and good breakfast. Room with a sofa bed is big enough for 2 adults and 2 kids under 12. However free breakfast only for one kid, we have to pay for the other kid. Although hotel gave us a special rate for kids breakfast since we stayed for 14 nights. Their staffs seemed not aware of the special rate and we had to explain to different staff in the front desk almost every day. When we checked out, the front desk still gave us wrong bill and took some time to figure out. Overall, it’s still a nice place to stay.

Reviewed December 22, 2019

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Dear Olivia, Thank you for having chosen Pullman Hanoi. It was our pleasure to have you with us. We are very sorry for the inconvenience caused to you due to the wrong information of the bill and the inexperienced staffs at Reception. We will review our procedures to be sure that a similar situation will not happen again in the future. Please accept our sincerest apologies for that. We thank you again for sharing your experience with us and we hope to have other opportunities to welcome you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded December 25, 2019
Pullman Hanoi Hotel
9.2
Exceptional
Wong from Malaysia
Couple
SUPERIOR ROOM, 2 Single Size Beds, City View
Stayed 1 night in June 2019

Serve Healthy breakfast”

Usually I am not a hotel food lover as most food were either too commercial, oily and over cook. Great healthy diet fresh breakfast serve I ever had throughout my global travelling.

Reviewed June 25, 2019

See room deals

Dear Wong, We are delighted to read your feedback about healthy breakfast which you experienced during your time staying with us. Your nice comments have been shared with the Kitchen Team and I am sure they will be encouraged by your remarks. Once again, thank you for your feedback and we look forward to welcoming you back to Pullman Hanoi soon. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded June 28, 2019
Pullman Hanoi Hotel
9.2
Exceptional
KYUM from South Korea
Business traveler
EXECUTIVE SUITE, Lounge Access, 1 King Size Bed, Living Room
Stayed 2 nights in November 2019

Best Rest in Hanoi”

It was for my biz trip. New facilities and good attitude of workers. Good room condition. but small breakfast. Old and noise circumstance

Reviewed January 14, 2020

See room deals

Dear KYUM, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we have shared your feedback regarding our breakfast buffet with our Food & Beverage team for future improvement. It is very crucial for us to receive your opinions so that we will have chance to improve and bring the best quality of service to our valued guests. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager

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Pullman Hanoi Hotel
9.2
Exceptional
Hyunhee from South Korea
Couple
DELUXE ROOM, 1 King Size Bed, City View
Stayed 4 nights in December 2019

Thank you!”

Thank you pullman to celebrate wedding anniversary! Nice staff and great room condition. Highly recommend this hotel when you visit Hanoi.

Reviewed January 07, 2020

See room deals

Dear Hyunhee, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager

Responded July 01, 2021
Pullman Hanoi Hotel
9.6
Exceptional
Choon from Singapore
Couple
DELUXE ROOM, 1 King Size Bed, City View
Stayed 2 nights in July 2022

Exceptional”

Big room and comfort bed.

Reviewed July 18, 2022

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9.2
Exceptional
KYUM from South Korea
Business traveler
DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, City View
Stayed 1 night in November 2019

it was nice”

Nice hotel and good workers in hotel.

Reviewed January 14, 2020

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Dear KYUM, We would like to express our appreciation for your comments regarding your stay at the Pullman Hanoi. It is always our great pleasure to receive positive feedback and I will certainly share your comments with our team. I am sure that this feedback will serve as an enormous encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for the precious time on sharing your experience, and we are looking forward to welcoming you again to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Quynh Trang (Ms) Personal Assistant to General Manager

Responded July 01, 2021
Pullman Hanoi Hotel
8.0
Excellent
Mohamed from Singapore
Business traveler
DELUXE ROOM, 1 King Size Bed, City View
Stayed 3 nights in April 2019

The Business Hotel”

Construction works nearby has taken so that it does do justice to this remarkable hotel. Location is great, restaurant and lounge are nice.

Reviewed April 13, 2019

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Dear Mohamed, Thank you for having chosen our hotel for your recent stay in Hanoi. It was a great pleasure to have you with us. We re delighted to know that though the construction works nearby the hotel has been an inconvenience for you, our services still met your expectation and especially you liked our hotel location, restaurant and the lounge. Your nice comments will really help the whole team to try our best in order to deliver the best services to our valued customers. Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Pullman Hanoi in the near future. With best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded April 16, 2019
Pullman Hanoi Hotel
7.6
Very good
Duc from Singapore
Couple
Superior Room, 1 King Size Bed, City View
Stayed 2 nights in January 2019

Decent hotel”

Despite the renovation, I actually liked the old stuff that was kept such as the granite tiling in the bathroom or the nice paintings. Room is functional like all Pullman hotels. The chimney is the signature at this hotel and it adds character. Staff is commendable as well. Would definitely recommend it.

Reviewed January 08, 2019

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8.0
Excellent
sri from Malaysia
Group
Superior Room, 1 King Size Bed, City View
Stayed 2 nights in February 2019

Very good”

The room, the cocktails, the service was good.

Reviewed February 08, 2019

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Dear sri, Thank you very much for having chosen Pullman Hanoi for your recent stay and for taking time to give us a feedback. We are glad to know that you were satisfied with our services and you liked our room. Your positive comments will help us with our continuing effort to improve the service quality. Once again, many thanks for your nice comments. We look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded February 13, 2019
Pullman Hanoi Hotel
8.0
Excellent
Hoang from Vietnam
Business traveler
DELUXE ROOM, 1 King Size Bed, City View
Stayed 2 nights in December 2018

Hotel is ok”

Food is no taste.

Reviewed February 04, 2019

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Dear Hoang, Thank you for choosing Pullman Hanoi and for taking time to give us a feedback. We are sorry to read that our food did not meet your expectation. I have shared you feedback with our Kitchen Team and we are now working on that area of improvement. Once again, our most sincere thanks for your feedback. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded February 14, 2019
Pullman Hanoi Hotel
7.2
Very good
Andros from Singapore
Business traveler
DELUXE ROOM, 1 King Size Bed, City View
Stayed 2 nights in September 2019

Area is between sub urban and its hard to move around. ”

Location is not so easy to move around. There is a highland cafe in front but generally need to get a transport out

Reviewed September 27, 2019

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Dear Andros, We are sorry to read that our hotel location is not convenient for you. Even we understand that you might not return to Pullman Hanoi, we do hope to have another chance to welcome you back in our hotel in the future. With best regards, Nguyen Thi Thanh Binh Guest Experience Manager

Responded October 07, 2019
Pullman Hanoi Hotel
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