Pullman Hanoi Hotel
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Pullman Hanoi Hotel

40 Cat Linh Street (Entrance 61 Giang Vo street), Dong Da District, Hanoi, Vietnam, 10000
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 Pullman Hanoi Hotel
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    Interior view Pullman Hanoi Hotel
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    Exterior view Pullman Hanoi Hotel

    Guest reviews

    8.0
    Excellent
    /10
    (717 reviews)See what guests said
    10.0
    Exceptional

    "Central of town, good locations."

    YONG C.

    -

    January 7, 2019

    8.3
    Excellent cleanliness
    Recommended by 93% of guests

    Property highlights

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Very good
    Location
    7.6
    See map
    Very good location - 1.22 kilometers from city center
    Nearby
    Popular
  • British Council20 m
  • Vietnam National Villages For Ethnic Culture And Tourism420 m
  • Saint Paul General Hospital680 m
  • Ho Chi Minh Museum750 m
  • Temple of Literature & National University760 m
  • Hang Day Stadium760 m
  • Temple of Literature770 m
  • Embassy of Spain780 m
  • Craft-Link790 m
  • Indigo Store800 m
  • Value for money7.9
    Distance to city center3 Km
    Location rating7.6
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport6.4 km
    Select your room
    8.2
    Excellent
    Room comfort & quality
    Executive King Suite with City View
    Executive King Suite with City View
    ...
    • Room size: 78 m²/840 ft²
    • Balcony/terrace
    Enter dates to see prices
    Executive Suite 1 King
    Executive Suite 1 King
    ...
    • Room size: 78 m²/840 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior Room Twin Beds
    Superior Room Twin Beds
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Superior Room King
    Superior Room King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Double Room City View
    Executive Double Room City View
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Standard Double Room
    Standard Double Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    Enter dates to see prices
    Executive Hot Deal
    Executive Hot Deal
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Twin City View
    Executive Twin City View
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Pullman Hanoi Hotel?

    What people love about the property

    • 8.8
      Excellent

      "Friendly staff and breakfast was great."

      Yash V.

      |

      December 22, 2017

    • 7.2
      Very good

      "Basically a good hotel with good staffs"

      Ang

      |

      September 3, 2018

    • 10.0
      Exceptional

      "Great service."

      Amy

      |

      May 22, 2016

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    More about Pullman Hanoi Hotel

    More about Pullman Hanoi Hotel

    9.2
    Exceptional

    "The staff is very nice."

    Jessica

    |

    January 9, 2018

    An overview

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    What they offer

    7.6
    Very good

    "Breakfast was great!"

    geoffrey

    |

    January 11, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Com Tam Suon To
    290 m Vietnamese
    Ashima
    510 m Vietnamese
    Dai Viet Restaurant
    680 m Vietnamese
    American cuisine
    American cuisine
    Ete Resto Cafe
    530 m American, Bar, French
    The Decanter
    740 m American, Canadian, French
    KOTO Van Mieu Training Restaurant
    800 m American, Asian, Australian
    Asian cuisine
    Asian cuisine
    La Cheminee Restaurant
    80 m Asian, French, International
    Cha Ca Anh Vu
    300 m Asian, Vietnamese
    Ashima Giang Van Minh
    510 m Asian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (717)
    8.0
    /
    10
    Cleanliness8.3
    Facilities8.0
    Location7.6
    Room comfort and quality8.2
    Service8.3
    Value for money7.9
    Provided by verified guests of Agoda
    All languages
    All guests (717)
    All room types
    Showing 512 verified guest comments
    12345
    8.0
    Excellent
    sri from Malaysia
    Group
    Superior Room King
    Stayed 2 nights in February 2019
    Very good”
    The room, the cocktails, the service was good.
    Reviewed February 08, 2019
    Dear sri, Thank you very much for having chosen Pullman Hanoi for your recent stay and for taking time to give us a feedback. We are glad to know that you were satisfied with our services and you liked our room. Your positive comments will help us with our continuing effort to improve the service quality. Once again, many thanks for your nice comments. We look forward to welcoming you back to our hotel soon. Warm regards, Nguyen Thi Thanh Binh Guest Experience Manager
    Responded February 13, 2019
    Pullman Hanoi Hotel
    7.6
    Very good
    Duc from Singapore
    Couple
    Superior Room King
    Stayed 2 nights in January 2019
    Decent hotel”
    Despite the renovation, I actually liked the old stuff that was kept such as the granite tiling in the bathroom or the nice paintings. Room is functional like all Pullman hotels. The chimney is the signature at this hotel and it adds character. Staff is commendable as well. Would definitely recommend it.
    Reviewed January 08, 2019
    8.0
    Excellent
    Hoang from Vietnam
    Business traveler
    Deluxe King Room
    Stayed 2 nights in December 2018
    Hotel is ok”
    Food is no taste.
    Reviewed February 04, 2019
    Dear Hoang, Thank you for choosing Pullman Hanoi and for taking time to give us a feedback. We are sorry to read that our food did not meet your expectation. I have shared you feedback with our Kitchen Team and we are now working on that area of improvement. Once again, our most sincere thanks for your feedback. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager
    Responded February 14, 2019
    Pullman Hanoi Hotel
    10.0
    Exceptional
    YONG from Malaysia
    Business traveler
    Superior Room King
    Stayed 2 nights in January 2019
    Convenient locations ”
    Central of town, good locations. Overall are nice hotel.
    Reviewed January 07, 2019
    9.6
    Exceptional
    mohd from Malaysia
    Couple
    Superior Room Twin Beds
    Stayed 1 night in December 2018
    nice place to stay”
    nice location, perfect place to stay
    Reviewed January 02, 2019
    8.0
    Excellent
    Mohamed from Singapore
    Business traveler
    Deluxe King Room
    Stayed 2 nights in December 2018
    Discover Hanoi thru your stay in Pullman”
    Nice room and facilities, quiet surrounding for business minded people.
    Reviewed December 08, 2018
    8.8
    Excellent
    Swarna from Indonesia
    Business traveler
    Executive Hot Deal
    Stayed 2 nights in January 2018
    very good service”
    The staff are very nice and friendly. However, they may need to improve on their language a little bit. I tried to ask if I have delivery from my room, they told me that there wasn't any delivery yet. Then I went down to check, they were confused in the beginning but they found my delivery product in the concierge desk.
    Reviewed February 06, 2018
    Dear Swarna, We very much appreciate your time taken to review us and the satisfactory comments. It is always heartwarming to hear that our guests enjoyed their stay at our house. Regarding the constructive feedback for the language barrier, we surely will note it and put on more training to ensure the smooth and personalized services. Thank you again and we look forward to welcoming you back to our hotel in the near future. With Kind Regards Nathalie Poncet Operations Manager
    Responded February 19, 2018
    Pullman Hanoi Hotel
    8.8
    Excellent
    Harry from Indonesia
    Business traveler
    Superior Room King
    Stayed 2 nights in January 2018
    Neat Hotel in Hanoi”
    Came here for a business trip, didn't check out the facilities, the room is quiet, location might be far from nearby restaurant. the Staff is really courteous throughout my stay and breakfast was great, good selection and food quality,.
    Reviewed January 12, 2018
    Dear Harry, Thank you for staying with us and taking the time to review us on Agoda. It delights me to read that you have enjoyed your stay with us and our services have made your business trip a convenience stay. I will share your comments with our team as a great encouragement for our connectors. Harry, thank you again for your supports and we all look forward to welcoming you back to the hotel in the near future. Your Sincerely Jayden Dinh Assistant Guest Experience Manager.
    Responded January 19, 2018
    Pullman Hanoi Hotel
    9.2
    Exceptional
    Jessica from Indonesia
    Family with young children
    Superior Room Twin Beds
    Stayed 2 nights in December 2017
    Very nice staff, good breakfast, room is very clean”
    We were a group of 7 with a 2 year old toddler and an elderly with wheelchair. The location is good if you have a car, everything is easily accessible with car (mausoleum is only like 10 min drive). The staff is very nice. When I booked a Grab car, they asked to check whether the car and the driver was the same as in the apps. The breakfast was very nice, had varieties like korean food, vietnamese food or chinese food. There were countdown party at the lobby during our stay. We watched the balloons drop from the ceiling. It was very loud but nice.
    Reviewed January 09, 2018
    Dear Jessica, Thank you for your recent stay with us and a wonderful review for Pullman Hanoi. It delights me to read your comments that highlight how much you and your group enjoyed our hotel as well as many positive aspects of Pullman Hanoi Hotel. Your feedback is a great encouragement for all of us and it is with my pleasure to share your comment with our front line connectors who have been dedicating to make your stay an enjoyable one. Jessica, thank you again for your supports and if there is anything else we can do to assist, please contact us at any time. We look forward to seeing you again in the future. Your Sincerely Nathalie Poncet Operations Manager
    Responded January 19, 2018
    Pullman Hanoi Hotel
    9.2
    Exceptional
    Pale from New Zealand
    Business traveler
    Stayed 4 nights in September 2017
    Great Hotel”
    Great hotel, with excellent staff who were very helpful at every turn. Facilities were outstanding especially gym, meeting rooms and breakfast. Breakfast had are buffet they covered all dietary needs. The only let down for me was the hotel's Pho. It is one of the countries dishes of choice and it was poorly done by the hotel, used mince meat which was awful for beef and the chicken pho was not much better with skin will on the meat that had hair or in one case it still had a feather on it. Apart from this everything else about the hotel is great. Definitely recommend if you are doing business or what to splash out for a night or two, it is a little pricey for meals and drink, but for the establishment its great. Location wise its along way from everything, but recommend using uber in vietnam, best way to travel if you need to get to meetings etc.
    Reviewed October 02, 2017
    Dear Pale, We would like to thank you very much for choosing to stay with us and taking your time to review us on Agoda. It truly has been a pleasure to have you as our guest. We are glad that you have enjoyed your stay with us here at Pullman Hanoi Hotel. It delights me to read your fantastic review which highlights all the positive aspects of the hotel. Regarding the Pho you have had in the restaurant, I will be sure to share your comment to relevant department managers to address the issue. Thank you again for sharing your experience with us and we look forward to welcoming you back to the hotel in the near future. With kind regards, Nathalie Poncet Operations Manager Pullman Hanoi Hotel
    Responded October 11, 2017
    Pullman Hanoi Hotel
    8.0
    Excellent
    THI from Vietnam
    Business traveler
    Superior King Room with City View
    Stayed 1 night in September 2017
    Very good”
    I paid for guests who were sponsored by XYZ company. When the guest checked in, the staff asked the guests: your booking booked via booking.com and Chu Du? The guests who didn't know where their rooms were booked. Why don't the hotel asked them to show the hotel confirmation number? That's so easy for the guests and for us (the travel agent booked room via Agoda, not booked via booking.com as the hotel confirmed so many times when the guests checked in). I paid the rooms and also at the hotel lobby for support my guests to check-in! And I come from Travel Town company. The guests asked me: you are in the Travel agent but you can't book directly to hotel? (while I had so many choices for booking the room at the same time for comparing!) (However, the staff named Tuyen Nguyen - reservation clerk support us by check in early and check-out late)
    Reviewed September 30, 2017
    Dear Thi, We would like to thank you very much for choosing Pullman Hanoi. We very much appreciate that you took your time to tell us your concern about the operation of the hotel. At Pullman, we always endeavor to deliver the most memorable service experience to all of our guests; therefore,your feedback is valuable for our continuous improvement process. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In addition, we would love to help you to organize a better experience for your guests in the future. Please let us know your guest's schedule. I will be sure to share your comments with our team, especially Ms Tuyen as an encouragement for her daily effort. Thank you again for sharing your concern, we look forward to seeing you soon. Best Regards, Nathalie Poncet Operations Manager Pullman Hanoi
    Show more
    Pullman Hanoi Hotel
    8.4
    Excellent
    Zhi from Malaysia
    Business traveler
    Deluxe King Room
    Stayed 2 nights in March 2016
    Great stay for business trip”
    Very comfortable bed. Room is modern and very clean. Breakfast is great. Lobby is very grand and staff attentive. Wifi isn't working sometime though. Not much eateries around the hotel so have to dine in hotel
    Reviewed April 15, 2017
    8.3
    Excellent
    Cora from Singapore
    Group
    Deluxe King Room
    Stayed 1 night in March 2015
    Short stay”
    Cleanliness
    We had a one night stay at Pullman Hanoi Hotel just before our Halong Bay tour. We chose the hotel as it was within walking distance to the One Pillar Pagoda and Ho Chi Minh Museum. However, aside from this advantage, there were simply nothing much near its vicinity. There were hardly food or shopping. We had our lunch at the hotel restaurant and ordered from the ala carte menu. We were appalled when we were told that iced/warm water is not complimentary if we chose to order from the ala carte menu regardless the number of dishes ordered.
    Reviewed March 11, 2015
    9.0
    Exceptional
    Edwin from Singapore
    Business traveler
    Deluxe King Room
    Stayed 4 nights in January 2015
    First Time At The Pullman Hanoi”
    Location, Comfort, Service
    I frequent Hanoi for work and this is the first time i am staying at the Pullman, mainly because i was holding a seminar in the same hotel. The decision was definitely not regretted, the hotel is clean, nice location, great service and convenient too. It is good to have english speaking staff in the hotel, and the Pullman was just fantastic. Having explored various other hotels in Hanoi, i am definitely going to considering staying at the Pullman again during my next visit.
    Reviewed January 19, 2015
    8.3
    Excellent
    CHONG from Singapore
    Family with teens
    Deluxe King Room
    Stayed 4 nights in December 2014
    All hotel staff are very friendly and helpful ”
    Hotel staff, Gym, Lobby
    I stayed 4 nights in Dec at Pullman Hanoi. Hotel's location is not very convenient, but cheap taxi can take you any where easily. All the hotel staff are very helpful and extremely friendly. Though I don't quite agree with the 5-star rating, I still think this is a very good hotel.
    Reviewed December 22, 2014
    10.0
    Exceptional
    SYED from Singapore
    Business traveler
    Standard Twin Room
    Stayed 1 night in October 2014
    Looks like a 5 star hotel”
    Lobby, Breakfast and Rooms
    Great spacious rooms with lots of shops around the area. I have stayed in this hotel for over 5 times now, and the hotel added a Starbucks kind of huge coffee joint just in their carpark area. Great place to sit and chill in the Hanoi winter.
    Reviewed November 10, 2014
    8.0
    Excellent
    Roy from Australia
    Business traveler
    Standard Double Room
    Stayed 1 night in May 2014
    friendly and clean”
    friendliness, cleanliness and centrally located
    The hotel is centrally located. There are many amenities such as shopping centre, business office and many other facilities. The hotel staff is very friend and ready to help you in whatever needs. The hotel provides good range of in room dining service and breakfast buffett selection is great.
    Reviewed June 07, 2014
    8.0
    Excellent
    Oscar from Singapore
    Business traveler
    Deluxe King Room
    Stayed 2 nights in April 2014
    Quality international business hotel”
    Cleanliness, service
    It was a business trip, so Pullman was selected for its proximity to my meetings more than for leisure. However, like most of Hanoi, there are gems to be discovered "round the corner" provided one explores... my regular Cha Ca restaurant is a 5 min walk away... and several good restaurants are also not too far. Service was good... as would be expected of a Pullman.
    Reviewed April 26, 2014
    8.7
    Excellent
    Jacob from Netherlands
    Business traveler
    Standard Double Room
    Stayed 4 nights in April 2014
    Everything works well in the hotel”
    Attentive staff, good room, good location
    The shower can be improved . There is not much of water protection for the bathroom , everything gets wet. The lights in the shower room are not really convenient for shaving, in other words, not enough light!
    Reviewed April 26, 2014
    9.0
    Exceptional
    Alexandra from Germany
    Solo traveler
    Standard Twin Room
    Stayed 1 night in February 2014
    Excellent service in a very nice and clean hotel”
    Friendly, fast, large & clean rooms
    The Pullman Hotel near the Temple of Literature is an excellent hotel - very tastfully decorated large rooms, friendly staff that spoke very good English and was very competent in answering any questions we had.
    Reviewed March 07, 2014
    12345
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    Pullman Hanoi Hotel
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    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Temple of Literature
    • Hanoi Railway Station is within 1.42 km