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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel

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Excellent8.2
Based on 4475 reviews
83% would recommend to a friend
Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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Interior view
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Swimming pool
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Ballroom
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Entrance
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8.8 Excellent location
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8.8Location
  • 450 meters to public transportation

  • Free Wi-Fi in all rooms

  • Steamroom

  • Air conditioning

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Room choices
Two-Bedroom Apartment (3 Adults)
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  • 1 super king bed
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Deluxe Executive Twin
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  • City view
  • 35 m²
  • 2 single beds
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Deluxe Executive King Bed
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  • No view
  • 35 m²
  • 1 king bed
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Deluxe Room 2 Single Beds
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  • City view
  • 35 m²
  • 2 single beds
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Superior Room 1 King Bed
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  • No view
  • 35 m²
  • 1 king bed
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Superior Room 2 single Beds
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  • No view
  • 35 m²
  • 2 single beds
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2 Bedroom Apartment
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  • 30 m²
  • 2 single beds and 1 king be...
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Deluxe Room 1 King Bed
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  • 35 m²
  • Non-smoking
  • 1 king bed
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Executive Suite King
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  • 25 m²
  • 1 king bed
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1-Bedroom Apartment with King Bed
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  • 59 m²
  • 1 king bed
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Nearest essentials

Airports
  • 18 kilometers to
  • Subang Airport (SZB)
  • 19 kilometers to
  • Sultan Abdul Aziz Shah Airport (SZB)
Public transportation
  • 450 meters to
  • Raja Chulan Monorail Station
  • 550 meters to
  • Bukit Bintang Monorail Station
Hospital or clinic
  • 500 meters to
  • Thetole Acupuncture & Herbal Medical Centre
Pharmacy
  • 150 meters to
  • Watsons
Convenience store
  • on site
Cash withdrawal
  • 150 meters to
  • ATM

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An overview

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Verified guest reviews

Agoda Reviews (4475)
Booking.com Reviews (1669)

6.2

Filter by guest type:
Excellent
  • Cleanliness 8.3
  • Facilities 8.1
  • Location 8.8
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 7.9
Very good
  • Cleanliness 8.1
  • Facilities 8.1
  • Location 8.6
  • Room comfort and quality 7.8
  • Service 7.9
  • Value for money 7.7
Excellent
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.9
  • Room comfort and quality 8.3
  • Service 8.3
  • Value for money 8.0
Excellent
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 8.7
  • Room comfort and quality 8.3
  • Service 8.2
  • Value for money 7.9
Excellent
  • Cleanliness 8.3
  • Facilities 7.9
  • Location 8.7
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 7.8
Excellent
  • Cleanliness 8.3
  • Facilities 8.1
  • Location 8.8
  • Room comfort and quality 8.1
  • Service 8.2
  • Value for money 7.9
Excellent
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.4
  • Service 8.5
  • Value for money 8.2
Provided by verified guests of Agoda
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Room type
  • 1-Bedroom Apartment with King Bed
  • Deluxe Room 1 King Bed
  • Deluxe Executive King Bed
  • Superior Room 1 King Bed
  • Deluxe Room 2 Single Beds
  • Deluxe Executive Twin
  • Superior Room 2 single Beds
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10.0
mohamad from Lebanon
Couple
Deluxe Room 1 King Bed
Stayed 4 nights in September 2017
Exceptional”
only one thing I want to mention:: According to Gouverment policy , There is RM 10 / night additional fees as tourist tax . I booked for 4 night , But for personel reason I checked out late time , means i only stayed 3 nights.. but the charged me 4 nights as tourist tax. RM10 is not a big deal , But the impression is much counting to guests. Pls. consider....
Reviewed September 07, 2017
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7.6
Herdi from Indonesia
Family with young children
Superior Room 2 single Beds
Stayed 1 night in September 2017
everthing just too slow”
their staff working too slow!! i don't know if they are less of staff while i was staying there or everyday their service like this.. hard to imagine that asking for a cot and extra mineral water took more than one hour for them to carry it to your room.. and when i check in and check out, i must queue for a long time.. too funny that only two reception working for hundred guests..
Reviewed September 05, 2017
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6.8
Tina from United Kingdom
Solo traveler
Superior Room 1 King Bed
Stayed 3 nights in September 2017
Needs improvements”
Great location and breakfast however the great review stops there. The hotel room was not clean, needs a good refurb in my opinion. The sofa was very dirty, the toilet was running dirty water, the shower only had BOILING hot water. There were around 5 English channels on the tv, nowhere near what I expected!
Reviewed September 05, 2017
Dear Tina, I appreciate you taking the time to pass your feedback regarding your recent stay at Pullman Kuala Lumpur City Centre Hotel & Residences. We are glad to hear that you appreciated the great location of our hotel and that you enjoyed the breakfast. I am, however, very disappointed that to hear about your further experiences. Trust that your feedback is very important to us, as through your comments we can identify the shortfalls in our guest rooms. I have reported the incidents in the room to both the Executive Housekeeper and the Executive Engineer to assess and rectify them immediately. Please accept my apologies for the inconvenience the shortfalls caused you during your stay. Thank you for sharing your concerns and the Pullman family hopes that your experience will not prevent you from availing yourself of visiting us again in the future. Kind regards, Martine Vera Strous Guest Experience Manager
Responded September 07, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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10.0
ZAWANAH from Malaysia
Solo traveler
Superior Room 1 King Bed
Stayed 2 nights in August 2017
good”
The registration take times a lot
Reviewed September 03, 2017
Thank you Zawanah, for sharing your review on Agoda. I am happy to hear that you had a good experience at Pullman KLCC. Please accept my apologies that your registration took longer than expected. We hope to welcome you back soon! Kind regards, Martine Vera Strous Guest Experience Manager
Responded September 04, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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10.0
BEE from Malaysia
Couple
Superior Room 1 King Bed
Stayed 2 nights in August 2017
Excelent”
had a pleasant stay. everything was good, friendly staff, clean room, variety of food for breakfast. will come back again.
Reviewed August 31, 2017
Thank you BEE, for rating us 10 on Agoda! We are happy to hear you had an excellent stay at Pullman Kuala Lumpur City Centre Hotel & Residences and that all aspects in terms of products and service deliveries made it a pleasant stay. I look forward to welcome you back. Kind regards, Martine Vera Strous Guest Experience Manager
Responded August 31, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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7.6
STEPHEN from Australia
Couple
1-Bedroom Apartment with King Bed
Stayed 1 night in December 2016
Very good”
Very happy with location would certainly look at staying there in the future. Room was excellent
Reviewed August 22, 2017
Many thanks Stephen, for sharing your review on Agoda. We are pleased to read that you were very happy with the location of Pullman KLCC and the apartment you stayed in was excellent! We look forward to welcome you back when you stay with us in the future. Kind regards, Martine Vera Strous Guest Experience Manager
Responded August 22, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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10.0
HELEN from Singapore
Solo traveler
Superior Room 2 single Beds
Stayed 3 nights in August 2017
Exceptional”
It is walking distance to pavilion, strategic location to the town city are and the hotel staff are friendly too.
Reviewed August 21, 2017
Thank you Helen for the outstanding rating after your stay at Pullman KLCC! We appreciate your kind feedback and look forward to your return. Kind regards, Martine Vera Strous Guest Experience Manager
Responded August 21, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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6.4
Soon from Malaysia
Family with teens
1-Bedroom Apartment with King Bed
Stayed 2 nights in August 2017
Good”
Got a smoking room instead of non-smoking and very noisy even past midnight at the next door (many people come and go and slamming the door)
Reviewed August 20, 2017
Dear Belinda, Many thanks for sharing your feedback after your recent experience at Pullman Kuala Lumpur City Centre Hotel and Residences. I am disappointed to note that aspects of your overall experience did not meet your expectations. We are sorry that we were unable to provide you with an apartment on a non-smoking floor during your stay. I would advise you to highlight your preference for a non-smoking floor for your future booking, where we will then have the opportunity to identify your preference prior to your arrival. Please accept my apologies for the inconvenience you encountered from the latter and the noise of neighbors caused you during your stay. I can imagine that slamming doors can be a very disturbing noise during sleep. We appreciate you sharing your concerns and it is our hope to have the opportunity to give you a better experience in the future. Kind regards, Martine Vera Strous Guest Experience Manager
Responded August 21, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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7.6
Yu from Malaysia
Group
2 Bedroom Apartment
Stayed 1 night in August 2017
Thumbs up”
Nice spacious room
Reviewed August 18, 2017
Dear Yu, Thank you for sharing your feedback after your stay at Pullman Kuala Lumpur City Centre Hotel& Residences. We are very appreciative for your kind "thumbs up" and trust that it encourages the entire team to keep up the good work. I am happy that you enjoyed the spacious 2 bedroom apartment and it would be our pleasure to welcome you back in the future. Thank you again! Sincerely, Martine Vera Strous Guest Experience Manager
Responded August 18, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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9.2
Matthew from New Zealand
Business traveler
Superior Room 2 single Beds
Stayed 3 nights in August 2017
Good location”
Great hotel but could use a little updating of the room.
Reviewed August 15, 2017
Dear Matthew, Thank you for sharing your review on Agoda after your recent stay at Pullman Kuala Lumpur City Centre Hotel and Residences. We are happy that you had an overall positive experience and that mainly the strategic location of our great hotel was satisfying for your visit purposes. I am, however, disappointed to hear that the room was not completely to your liking. You will be pleased to know that we are currently in the process of refurbishing the hotel side and we hope that you will have the chance to experience them in the future. Thank you again for your review and we look forward to welcome you back when you return to Malaysia. Kind regards, Martine Vera Strous Guest Experience Manager
Responded August 16, 2017
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Pullman Kuala Lumpur City Centre Hotel and Residences Hotel
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