8.2
Excellent
/10
(7,391 reviews)See what guests said
See map
8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Cyber City 70 m
Miami 120 m
Cat City 170 m
Upside Down House Kuching 180 m
Standard Chartered Bank 200 m
Sarawak Plaza 210 m
Mr Clean 230 m
Monkeebar 250 m
The Tun Jugah Foundation 270 m
Popular Book Co 290 m
Nearby landmarks
Chinese Museum 300 m
Cat Monument 430 m
Kuching Esplanade 560 m
Sarawak Museum 840 m
Sarawak Orchid Garden 2.64 km
Cat Museum 3.89 km
Semenggoh Nature Reserve 17.61 km
Mount Santubong 19.83 km
Sarawak Cultural Village 21.94 km
Jong's Crocodile Farm & Zoo 22.39 km
Pullman Kuching Hotel

"The staffs at the spa very kind & experience."

Nor - January 29, 2020

Superior King Room - Guestroom Pullman Kuching Hotel
Lobby Pullman Kuching Hotel
Lobby Pullman Kuching Hotel
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Free Wi-Fi

Pullman Kuching Hotel

1A Jalan Mathies, Kuching City Center, Kuching, Malaysia, 93100 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Chinese Museum
Within 300 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Located in heart of Kuching

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Kuching every 5 minutes on Agoda.com
Value for money8.1
Distance to city center0.1km
Location rating8.6
Nearest airportKuching International Airport (KCH)
Distance to airport7.7 km

Rooms available at Pullman Kuching Hotel

Excellent
Room comfort & quality
8.4
Executive Suite 1 King Bed
Executive Suite 1 King Bed
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 45 m²/484 ft²
  • River view
  • 2 single beds
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Deluxe King Room
Deluxe King Room
...
  • Room size: 45 m²/484 ft²
  • River view
  • 1 king bed
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Executive Deluxe King Room
Executive Deluxe King Room
...
  • Room size: 45 m²/484 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
Superior Twin Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior King Room
Superior King Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Deluxe Twin Room
Executive Deluxe Twin Room
...
  • Room size: 45 m²/484 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Executive Superior Twin Room
Executive Superior Twin Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Family room
Family room
...
  • Room size: 51 m²/549 ft²
  • River view
  • 1 single bed and 1 king bed
Enter dates to see prices
 Executive Superior Twin Room
Executive Superior Twin Room
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pullman Kuching Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pullman Kuching Hotel?

Pullman Kuching Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 90 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pullman Kuching Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pullman Kuching Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuching with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pullman Kuching Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Pullman Kuching Hotel. Adults can enjoy breakfast offered with an additional charge of 52 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pullman Kuching Hotel?

Pullman Kuching Hotel features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Pullman Kuching Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Pullman Kuching Hotel.

Can business events be hosted at Pullman Kuching Hotel?

On-site venues and convenient event services make Pullman Kuching Hotel an ideal choice for hosting events such as conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pullman Kuching Hotel?

Pullman Kuching Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Pullman Kuching Hotel

  • 8.4
    Excellent

    "Sofa was cheap looking and feel."

    Heezal

    |

    February 9, 2020

  • 8.8
    Excellent
    Spaciousness

    "The room is spacious and clean."

    Anne

    |

    November 30, 2019

  • 8.4
    Excellent
    Breakfast

    "Breakfast was great though."

    Heezal

    |

    February 9, 2020

Property ranking|Compared to 437 Kuching properties
See all rankings
Room comfort score
8.4/10
Room size
47 sqm.
Review score - United States
8.6/10
Couples review score
8.4/10
Better than
97
%
of Kuching properties
Bigger than
95
%
of Kuching properties
Better than
95
%
of Kuching properties
Better than
90
%
of Kuching properties
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Overall rating:
8.2
Excellent
7,391 reviews
Cleanliness
8.5
Facilities
8.1
Location
8.6
Read all reviews >
What travelers say they love:
A very comfortable room with great views.
Paul from Australia
Solo traveler
More about Pullman Kuching Hotel

More about Pullman Kuching Hotel

Strategically situated in the heart of Kuching Golden Triangle, Pullman Kuching Hotel features a magnificent panoramic view of the city. Easily accessible, guests can get to the hotel within 30 minutes from the airport. The contemporary hotel is perfect for business travelers with a large conferencing space as well as innovative facilities and technology. The hotel is surrounded by a wide range of chic restaurants and bars, plus the comforts of a spa. Conveniently located and offering impeccable services and facilities, Pullman Kuching Hotel is a great choice for a stay here.

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Most talked about facilities

Housekeeping
291 mentions
Breakfast
222 mentions
Swimming Pool
161 mentions
Internet
150 mentions

What they offer

8.8
Excellent
Staff 

"Hotel staff were friendly and helpful."

Khrishan

|

March 13, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Buffet

Restaurants on site

Puzzle Restaurant
Cuisine:Asian, International, Local
Menu:Buffet, A-la-carte
Nu Er Hong
Cuisine:Chinese, Cantonese
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Pullman Kuching Hotel from real guests

Overall rating
8.2
Excellent
From 7391 reviews
8.5Location
8.4Cleanliness
8.3Room comfort and quality
Agoda Reviews (5974)Booking.com Reviews (1417)
Rating via Agoda8.2
/
10
Cleanliness8.5
Facilities8.1
Location8.6
Room comfort and quality8.4
Service8.2
Value for money8.1
High score for Kuching
Rating
9+ Exceptional (1078)
8-9 Excellent (891)
7-8 Very Good (1101)
6-7 Good (315)
<6 Below Expectation (394)
Time of the year
Mar - May (775)
Jun - Aug (1172)
Sep - Nov (825)
Dec - Feb (1007)
Don't miss out!Users are booking a place in Kuching every 5 minutes on Agoda.com
All guests (5974)
All room types
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Show reviews that mention 

Showing 3779 verified guest comments
12345
9.3
Exceptional
YEE from Malaysia
Family with young children
Deluxe King Room
Stayed 2 nights in June 2012

Best hotel in Kuching”

New and elegant

I have been staying in many different hotels in Kuching for the past many years whenever I visited the Cat City. This time, after a fantastic experience staying in Pullman Montparnasse (Paris), I decided to give Pullman Kuching a try. I must say the 2 night stay in Pullman Kuching did not disappoint me at all. With my husband and two little kids, we stayed there for 3 days 2 nights. And using the Agoda online booking, we got a rather good deal. The hotel is new, and elegant. I like the room with no carpet, instead just the parquet wooden floor. In the long run, it will definitely prevent the room being smelling soggy and bad odour, especially in Malaysia's humid weather. I particularly like the toilet which is big and spacious, and the water pressure is good. A shower hose in a cubicle is good when bathing my two little kids, instead of the usual fixed shower head or bath tub. The king sized bed is nice and firm. The staff at the counter are courteous and helpful. Though, I must say the glass roof concept occasionally make the lobby area feel hot and warm, especially in the afternoon. All in all, I highly recommend this hotel for tourists traveling to Kuching.

Reviewed June 21, 2012
9.7
Exceptional
Stephanie from United Kingdom
Couple
Deluxe Twin Room
Stayed 20 nights in May 2013

Excellent comfortable 3 week stay ”

ucomfortable room, welcoming staff, good facilitiesching

We travelled from the UK to stay for three weeks visiting our son who works in Kuching. The large hotel lobby is cool, bright and airy. The staff are very welcoming friendly and helpful. The food in in the restaurants and café was good. The room was a very good size, had a wonderful view of the city, river and mountains, which dramatically changed according to the time of day and weather! The beds were very comfortable the bathroom was big with a super separate rain shower, the linen and towels were changed every day which is sheer luxury to indulge in after hot sweaty outings during the day. There was a kettle for making tea and coffee another good touch for making our stay comfortable. (The hotels website doesn't mention this excellent facility, and so I need not have brought my travel kettle)Free wifi was available in the lobby but not in the room. The pool was a good place to relax. The hotel is well placed in the city, near to the waterfront and also to shopping malls and places to eat. We will definitely stay there again if we are in Kuching again and can also definitely recommend the Pullman Kuching Hotel to anyone staying in Kuching.

Reviewed June 17, 2013
10.0
Exceptional
Engku from Malaysia
Family with young children
Superior King Room
Stayed 3 nights in October 2015

Best Latest Edition of Kuching Hotel”

Good Location, Mall within the Hotel, Nice Facilities

I would say that i will stay in Pullman again whenever i visit Kuching, Nearby city centre, and city waterfront and many places of interest within walking distance. The hotel itself is a new and latest edition in kuching city compared with Merdeka palace, riverside, grand margherita, harbour view and hilton. For those family travelled with young children, this hotel is one of the hotel you should consider. I had pleasant stay experience during my 4 days and 3 nites visit in Kuching. though i travelled during haze time, but the fit n spa lounge in Pullman never get me bored at all. there are adult swimming pool, child swimming pool, children playground, jacuzzi located outdoor at level 2. regretfully, during my stay children playground is closed and under maintenance in progress. Gym also available for those who love work out :) Within walking distance, you can just walk and accross one main road to have dinner at top spot seafood. walk few blocks, pass by hilton and tune hotel you also can enjoy city waterfront. Please do offer discount rates for staying in Pullman frequently ya? :))

Reviewed October 16, 2015
10.0
Exceptional
PUONG from Malaysia
Family with young children
Superior King Room
Stayed 2 nights in December 2010

Best Hotel in KUching”

friendly staff, spacious room, great amenities, reasonable prices, superb restaurants
no free internet

We have stayed in many hotels in Kuching before and Pullman Kuching is the best one we have ever stayed in so far. We couldn't believe how good the hotel is considering that we didn't have to pay too much for a room. The room is incredibly spacious with a big comfortable bed. The bathroom is the most spacious we have seen so far, with a big bathtub and a separate shower area. I especially loved the big bathroom counter. Ample space to store our toiletries! The staff were all extremely polite and friendly. We were greeted by every staff whenever we walked past one. The kids loved the pool area and we loved lounging by the pool. We only had the chance to sample some cookies and pastries from the in-house cafe, Cafe Chat and we were blown away by the delicious baked goodies. I swear they were as good as (if not better than) the ones we had in Paris. The only grouch I have about this hotel is that it doesn't offer free internet or wifi. We like to stay connected whenever we are travelling so that's a very important point for us. If that could be offered in the future, it'd make this hotel the perfect hotel for us. That being said, we were very pleased with the wide selection of TV channels and the kids were thrilled to be able to watch their favourite Playhouse Disney Channel. Anyway, this hotel will still be the hotel of choice for us whenever we visit Kuching. We can't wait to be back soon!

Reviewed December 30, 2010
9.6
Exceptional
FARAHANA from Malaysia
Solo traveler
Superior Twin Room
Stayed 1 night in November 2019

GREAT AND KUDOS SHOUT OUT TO JARED”

This is my second time in Pullman Kuching. However my second time check in is quiet different from my first time experience as the room is bigger and equipped with weight scale. The powder room also overlooking the city with glass panel for beautiful view. Luckily this time Jared the front liner saved my day and give a fabulous point of view to Pullman. He try to full fill my wish for late check out as i check in late around 7pm day before. I did not plan for late check out but my journey back from Serikin make me reach Kuching around 1.30 p.m so i have asked for his courtesy for about 30-45 minutes late check out just to perform my prayer. He make it 1 1/2 hours late check out which give me adequate time to refresh myself before heading back to Putrajaya. A big shout out of thank you to Jared and Pullman Kuching. Pullman is very lucky to have such a good, diplomatic and dedicated front liner like Jared.

Reviewed November 11, 2019

Dear Farahana, Thank you so much for reviewing your recent Pullman Kuching experience. We are thrilled to read that you loved our friendly service and how high you valued our services. Indeed, we put a lot of consideration into the experience with guests that it really excites us to see it working. Thank you so much for your kind comments and all of them have been taken into account to keep improving our service and premises. The Pullman Kuching team are looking to welcoming you on your next stay. Regards, Jane Ling Executive Secretary

Responded November 11, 2019
Pullman Kuching Hotel
9.7
Exceptional
Lip from Malaysia
Couple
Stayed 3 nights in November 2010

Fabulous hotel with great features!”

The hotel is strategically located in the heart of the city and all the staff is very friendly and helpful.
Unfortunately there is no free pamphlet & map about Kuching and 24h free internet in the room.

The hotel is strategically located in the heart of the city. Overall the interior design is modern and simple. Nice outlets such as the bar on the 2ndFloor & restaurant on ground floor, the pool we have no time to experience. The hotel is about 2 years old and it is still in an immaculate condition, the room is comfortable-excellent sheets, bed, pillows, towels & good quality amenities - shampoo/body lotion. My wife & I asked for a non-smoking room and we were granted a truly non-smoking room coupled with a great view. Mini bar was empty but can be set up upon request. There are daily complimentary drinking water, daily replenished tea & coffee making facilities & local newspaper. Unfortunately there is no free internet in the guest room except for the free one hour. Otherwise will be charged RM50 for a 24hrs usage. Housekeeping was very efficient, it was quite late we hung the signage for the room clean up and it was done upon our return. All the staff is very friendly and helpful. The hotel is ideal for all travelers be it leisure or business. There is a new shopping centre next to the hotel but still not fully occupied yet. An interesting local seafood hawker centre next door just a few minutes down the road. You can easily get around the city by walk such as to the souvenir shops by the Chinese temple area. Unfortunately there is no free pamphlet & map about Kuching for tourist at the airport and also the hotel. Thankfully we were here to attend a friend’s wedding or otherwise we wouldn’t know where to go. The night life seems to be quiet but Kuching is a healthy place to live in as you can judge by the greens around the city, well look after and overall clean.

Reviewed November 13, 2010
9.3
Exceptional
Jong from Malaysia
Family with teens
Superior Twin Room
Stayed 5 nights in April 2013

A Quite & Peaceful Place to Stay in the City”

Awesome,Worth and Comfortable

I spend 5 night in Pullman Hotel, Kuching due to personal issue in Sarawak. The location of the hotel is great. My room on the 11th floor views the mosque and river. At night, you can see the lights from the stalls at the side of the river. It is very beautiful. It is also easy to find food joints around the hotel. So food is not an issue. There is also a cheap seafood joint on top of a carpark nearby. The price was commendable cheap and the taste was not bad. I stayed in Superior Twin Room. It was super huge. Since I stayed there only 5 day, I did managed to utilize everything in the room.. I will surely come again to Pullman Hotel , Kuching in future.

Reviewed April 09, 2013
8.7
Excellent
Jeryl from Malaysia
Business traveler
Superior King Room
Stayed 2 nights in March 2012

Beautiful Hotel”

Shopping Mall in lower ground floor

Pullman hotel is strategically located in the middle of Kuching. The hotel is built and furnished to 5 star standards. The rooms are all very clean and the standards of bed, furnishing, etc are all on par with their 5 star status. I like the fact that there is a shopping mall (Hillcity) on the lower ground floor. Old Town, Mango, Sushi King are all there. Therefore, if you are not keen on paying through your nose for lunch and dinner, you can always head towards the lower ground floor. Of course, there are restaurants and being in city centre, there are ample choices provided you are willing to walk. When i was there, it was raining almost every single minute and going out to eat was a hassle. Therefore, we had to take a taxi everywhere. Cons! Taxi are not cheap in Kuching. Each ride was RM 10 - 30. Most of the times, the taxi drivers would like to haggle on the price rather than rely on the meter. I do understand their rational because the distances are all so short. PS: Kuching is a small town.

Reviewed March 16, 2012
9.7
Exceptional
Nerie from Australia
Couple
Stayed 3 nights in April 2010

Great New Hotel”

Everything has the feel of being new. Beautiful spacious room and bathroom. Very comfortable king bed. Lovely crisp, clean white linen. Flat screen tv. Free internet use for guests at the lobby. New shops just below the hotel Occasional special rates
Personally I noticed some areas of the hotel overstaffed, some areas understaffed. Most large hotels have pompous flower arrangements at the lobby. The meagre quantity of flowers at the check-in desk were slightly withered but haven't been replaced. Pool closed for a few days for maintenance? No iron/ironing board

Being new, it is a great hotel. There is a feeling of newness everywhere especially inside the room. Love the large king bed, so comfortable with large soft pillows. We were on the 11th floor not facing the water but had a great view of the city. Price was excellent, I was looking for 3 nights stay at Kuching when I came across the special price on that day. We are from Australia and we had a very pleasant stay at the Pullman Hotel, Kuching. The staff was very helpful and friendly. The food at the restaurant and at the the cafe were very good. We definitely recommend this hotel to anybody who wants to holiday in style and comfort.

Reviewed April 23, 2010
10.0
Exceptional
Tracy from New Zealand
Solo traveler
Superior King Room
Stayed 4 nights in October 2013

Fun in the City”

Comfortable, Clean, Convenient

The Pullman Kuching was excellent. I stayed there for four nights and enjoyed every minute. My main purpose was R'n'R and shopping. From the hotel you can walk to the waterfront explanade in five minutes. There is a 7-11 convenience store, a Parksons Mall and a Hills shoppping centre all within 5 minutes walk. Within 5-15 minutes stroll you can find a variety of fantastic restaurants from local food to Chinese to Western fusion style cuisine. My room was high up with a panoramic view of the city and huge windows and very large bathroom. It was very quiet and room service was ver efficient. Good selection of tv channels, but would have liked more news channels. Hotel staff were friendly and helpful. There's an entertaining in-house band which plays most nights from 9pm. Lovely cat cafe, good restaurants and a nice central bar area. Good variety of relaxed seating areas. A fifteen minute taxi ride from the airport, ten-fifteen minutes from the infamous cat museum. Waterfront area has a walk, boat rides, stalls, buskers and cafes. Thirty minutes stroll through the Chinese area gets you to a fabulous Merdeka mall which has everything you could possibly want to buy. Would definitely stay there again.

Reviewed October 11, 2013
9.3
Exceptional
Lee from Singapore
Solo traveler
Superior King Room
Stayed 3 nights in December 2013

relaxing, comfortable and value for money”

big, clean and bright

The three day stay at Pullman Kuching Hotel were comfortable, relaxing and convenient to shopping areas. The location was just minutes away from the famous Kuching waterfront. Most importantly, the room was clean and bright with a huge attached bathroom. Pullman Kuching Hotel is modern and exhibits a sense of space with the high ceilings at the lobby. It is definitely a five-star hotel and had made my stay there a very memorable experience.

Reviewed January 13, 2014
9.3
Exceptional
Hiroyuki from Japan
Solo traveler
Superior King Room
Stayed 1 night in February 2011

Wonderful hotel”

Clean, big room and big bathroom

The Pullman was a wonderful place to stay in Kuching. It was a walking distance to shops, restaurants and drinking bars. The staffs were friendly, courteous and responded quickly to my requests. I had room on the 19the floor which can overlook the Kuching city. The room was clean, big and modern with very comfy bed and large bathroom. 2nd floor has a huge gym and swimming pool, too bad it was raining on that day that staff stopped me to the pool. It was my first time stayed in this hotel, 1 night then returned to Singapore of my Chinese New Year trip as it was wonderful. Although it was a little more expensive than other options around town, I think it was worth of the value. I’m sure will stay again next year.

Reviewed February 16, 2011
10.0
Exceptional
Juliah from Singapore
Family with teens
Deluxe King Room
Stayed 2 nights in April 2013

Excellent Concierge staff”

Superb staff, Good food, Nice rooms

We were pleasantly greeted by the airport pickup staff, Cecil, who not only picked us up at the airport to the hotel, but he also did a tour of the city and brought us around to some landmarks and told us all the locations and name of buildings and malls and nearest places of interest to the hotel, before bringing us to the hotel. So we got a free tour! Thank you Cecil. In the next 2 days, he remembers my sister name and never fail to greet us by names. The food served at the restaurant was really good. Value for money. Quantity was large and presentation was so pretty. Loved the rooms, huge, spacious, nice bathroom and loved the bed. Only one thing was the downfall. There is no wifi in the rooms. In times of smartphone users, this is crucial thus hope the hotel could look into installing wifi at all areas, and not just cabled internet. Else. the hotel was superb. Thanks you Pullman Kuching

Reviewed April 19, 2013
10.0
Exceptional
Graham from Australia
Couple
Deluxe King Room
Stayed 3 nights in January 2014

A spot of luxury in Kuching”

The price, The view, The bathroom

We ended up at the Pullman out of default. My wife didn't like the previous accomodation down the road so we forfeited the three nights for three nights at the Pullman. We got the rooms on an online special on Agoda that were less than half normal cost so it didn't cost a bundle. The hotel is large and spacious, the staff are very good as you would expect from an Accors group hotel. The only complaint as with most of these large hotels is the wifi leaves a lot to be desired and you very quickly run through the allowance having to buy extra. No matter as the rooms came cheap, but less expensive hotels seem to get it right in this area. The room was excellent with a great view of the river and old part of Kuching. Easy walk down the hill to this area. We hired a car and drove around a bit. Surprisingly the traffic can be heavy for a small city. We were able to park under the hotel.

Reviewed January 22, 2014
9.2
Exceptional
Liong from Malaysia
Business traveler
Superior King Room
Stayed 1 night in May 2019

Long review suitable for all”

I stayed at two international brand in Kuching, Pullman and Hotel H during my last business travel. Price - Pullman more expensive and gave me room facing dark alley. Hotel H gave me river view room. Location - Similar Cleanliness - Similar Hospitality - Hotel H 5 stars. Pullman need to improve on your hospitality, to meet your 5 stars rating! Facilities - Pullman is a newer hotel, and have glamour lobby but the room and amenities rather disappointing if compare to Hotel H Pullman need to improve the taste of your breakfast.

Reviewed June 23, 2019

Dear Mr.Liong, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that we will have our Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

Responded July 22, 2019
Pullman Kuching Hotel
9.3
Exceptional
Darren from United Kingdom
Couple
Stayed 2 nights in September 2010

Incredible Value for Money”

stylish, good location, spotlessly clean, view from windows
food was expensive

The Pullman in Kuching far exceeded our expectations. From the enormous lobby (full floor to ceiling and roof windows) to the rooms themselves, the hotel offered a great experience, and a comfortable stay. The rooms were modern and stylish and the floor to ceiling windows offered stunning views over the city. The sunsets were spectacular, and we found ourselves sitting watching the world go by. If it takes your fancy, its possible to have a bath and simply watch all the action of the city below! The price offered in Agoda made this stay even more enjoyable. We cant recommend this place enough. I read one comment about the location not being great. This is rubbish. The hotel is located just a 5 minute walk from the waterfront.

Reviewed September 21, 2010
9.3
Exceptional
Jelita
Family with young children
Deluxe Twin Room
Stayed 1 night in July 2012

In the heart of the city and near the river”

Location, room features, breakfast choice

Pullman is a relatively new hotel in the heart of Kuching, literally 4 mins walk from the riverside. Our king superior room felt new and fresh, with modern décor and a large and kitted bathroom. Breakfast buffet room was big and offered a lot of choice. Conveniently the hotel is connected to a shopping mall on the lower floors, although shop choices are limited at the moment. And excellent location and modestly priced, Pullman will be my choice every time I visit Kuching.

Reviewed July 14, 2012
9.3
Exceptional
Philip from Malaysia
Family with young children
Deluxe King Room
Stayed 3 nights in February 2013

Great hotel, great location”

Pool and location

Our family of 5 stayed at the Pullman for 4 nights in a deluxe room. The first room we were given stank of cigarette smoke even though we were told it was on a non smoking floor. They quickly changed our room to one that didn't smell. The rooms are very spacious, beds comfortable and the bathroom huge for a hotel. The pool is big with plenty of chairs to laze on and there is a small childrens playground next to it. They also have an outdoor bar should you wish to order drinks. Our children said the highlight of their Kuching holiday was swimming in the pool. The only issue we had was waking up at 2am one night with the smell of smoke coming into our room. We rang reception but there wasn't much they could do. There was also a room service tray left outside a room on the floor we were on and we noted the tray wasn't removed for 3 days. We enjoyed the buffet breakfast, plenty of choices, both western and asian. The hotel is also in a good location, within walking distance to some shops and waterfront. The hotel also gives back by allowing guests to purchase t-shirts, hats and soft toys where the proceeds will go towards helping children who are disadvantaged. Overall we enjoyed our time at the Pullman and would recommend it to others.

Reviewed February 15, 2013
9.0
Exceptional
MOHAMMED from Singapore
Couple
Deluxe King Room
Stayed 2 nights in December 2012

Superb hotel,great location”

Big room with great access

We arrive early before the official check in time but was granted check in without even pesturing.To our surprise the deluxe room was huge especially the bathroom.Room is clean and well furnished not to mention the view.Location is the main point with the shopping street (main bazaar) just a walking disatance,near to waterfront (kuching river) centre attraction,not to mention (top spot) which serve the best seafood just behind the hotel block,where we had our dinner the 2 nights we were there.The hotel lobby is very huge,served good breakfast.Hotel staff is very friendly,overall very satisfied and definately will choose Pullman if we were to visit Kuching again.

Reviewed December 23, 2012
9.3
Exceptional
Abdolrahim from Malaysia
Solo traveler
Deluxe King Room
Stayed 3 nights in January 2011

A Modern Hotel with excellent location”

Good value for money

pullman kuching is a modern 5 start hotel in town. it is located very close to waterfront area and beside the river. you can walk down the road and enjoy the scenery. the delux rooms are spacious and facing the river with a beautiful view toward the east! don't miss the fantastic sun set through bath room window! hotel staff are very kind, polite and friendly. i asked for a dvd player and have it in less than 10 minutes in my room! the swimming pool is also nice and in good size! have time to work out! dont't miss the gym! it is also located above a nice shopping center with a few good restaurant and bar in lower level. if you looking for a big shopping mall in town, just get a cab and in 10 minutes u will reach to the spring!

Reviewed February 08, 2011
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