Pullman Kuching Hotel
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8.2
Excellent
19.6% this month
/10
(5301 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
Parking
FREE
  • Cyber City70 m
  • Miami120 m
  • Cat City170 m
  • Standard Chartered Bank200 m
  • Sarawak Plaza210 m
  • Mr Clean230 m
  • Monkeebar250 m
  • Tua Pek Kong270 m
  • Popular Book Co290 m
  • Hornbill Fountain290 m
  • Free Wi-Fi
    2017

    Pullman Kuching Hotel

    1A Jalan Mathies, Kuching City Center, Kuching, Malaysia, 93100 - See map
    "Good facility, good receptionist, good gym, good pool, everything good."
    Pamela - November 2, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Excellent cleanliness
    8.5 rating for cleanliness
    • Airport transfer

    • Located in heart of Kuching

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Hot tub

    This property is in high demand!

    Booked 146 times | 11 travelers are looking at this property right now

    Property ranking|Compared to 610 Kuching properties
    See all rankings
    Room comfort score
    8.4/10
    Review score - United States
    8.5/10
    Room size
    47 sqm.
    Cleanliness score
    8.5/10
    Better than
    98
    %
    of Kuching properties
    Better than
    97
    %
    of Kuching properties
    Bigger than
    96
    %
    of Kuching properties
    Better than
    93
    %
    of Kuching properties
    Value for money8.1
    Distance to city center0.1km
    Location rating8.5
    Nearest airportKuching International Airport (KCH)
    Distance to airport7.7 km

    Rooms available at Pullman Kuching Hotel

    8.4
    Excellent
    Room comfort & quality
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 45 m²/484 ft²
    • River view
    • 2 single beds
    Enter dates to see prices
    Deluxe King Room
    Deluxe King Room
    ...
    • Room size: 45 m²/484 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive Suite 1 King Bed
    Executive Suite 1 King Bed
    ...
    • Room size: 76 m²/818 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Superior King Room
    Superior King Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Deluxe King Room
    Executive Deluxe King Room
    ...
    • Room size: 45 m²/484 ft²
    • River view
    • 1 king bed
    Enter dates to see prices
    Executive Superior Twin Room
    Executive Superior Twin Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Family room
    Family room
    ...
    • Room size: 51 m²/549 ft²
    • River view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Executive Deluxe Twin Room
    Executive Deluxe Twin Room
    ...
    • Room size: 45 m²/484 ft²
    • River view
    • 2 single beds
    Enter dates to see prices
    Double Superior
    Double Superior
    ...
      Enter dates to see prices

      What people love about Pullman Kuching Hotel

      • 8.0
        Very good
        Location

        "Very good location and well recommended"

        yeam K.

        |

        January 14, 2019

      • 6.8
        Good
        Spaciousness

        "Room is spacious and the stay is comfortable."

        Kuang E.

        |

        December 14, 2018

      • 9.2
        Exceptional

        "It is an excellent hotel."

        Ian

        |

        December 25, 2018

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      More about Pullman Kuching Hotel

      More about Pullman Kuching Hotel

      7.6
      Very good

      "Spacious room and clean."

      Sherlin

      |

      January 7, 2019

      An overview

      Show less

      What they offer

      9.2
      Exceptional
      Staff 

      "Staff was friendly to check me into a room with a nice view."

      Aaron

      |

      December 7, 2018

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

      Reviews of Pullman Kuching Hotel from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (5301)Booking.com Reviews (1564)
      8.2
      /
      10
      Excellent
      19.6% this month
      Cleanliness8.5
      Facilities8.0
      Location8.5
      Room comfort and quality8.4
      Service8.2
      Value for money8.1
      Rating
      9+ Exceptional (990)
      8-9 Excellent (869)
      7-8 Very Good (1070)
      6-7 Good (299)
      <6 Below Expectation (375)
      Time of the year
      Mar - May (761)
      Jun - Aug (1160)
      Sep - Nov (757)
      Dec - Feb (925)
      All languages
      All guests (5301)
      All room types

      Show reviews that mention 

      Showing 3603 verified guest comments
      12345
      9.6
      Exceptional
      Lyleson from Malaysia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in July 2019

      Pullman style holiday”

      With the 900 to 1000 (maybe 1100) linen bed.... at least you come back after a tired day or alcohol filled night. You are going to sleep like a baby and waking up rested and ready for the next day. with the TV at least 4 meters away from the couch... your eyes are well protected from UV and bright light. The bathroom (yes there is a tub) is big enough for you to yoga in before you take a hot bath. This is a recommended place to go for in your next holiday. While it's not for the backpackers. Because why torture yourself when you are going for a holiday. If you are doing soul searching this is not a good place, because you won't find anything in this kind of condition except a good rest and knows your soul is still inside you. :)

      Reviewed July 18, 2019

      Dear Mr. Lyleson Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 19, 2019
      Pullman Kuching Hotel
      7.6
      Very good
      Shannon from Malaysia
      Couple
      Superior King Room
      Stayed 2 nights in July 2019

      NO FREE PARKING AT PULLMAN FOR GUESTS, luxurious reputable hotel but maintenance is disappointing”

      Pros: Location is wonderful Room is crazy spacious Bed was very comfortable Cons: NO FREE PARKING FOR HOTEL GUESTS TV lacked good channels Receptionist didn’t even know how wide/long the swimming pool was (very disappointing)

      Reviewed July 22, 2019

      Dear Ms.Shannon, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 22, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Ryan from Australia
      Solo traveler
      Deluxe Twin Room
      Stayed 9 nights in July 2019

      Best bed I have ever slept in”

      Had a deluxe king room on the 18th floor looking out over the river and city. Sunsets were amazing from the bed and bath. The bed was the most comfortable bed I think I have ever slept in.

      Reviewed July 21, 2019

      Dear Mr. Ryan, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 22, 2019
      Pullman Kuching Hotel
      4.8
      SIEW from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in July 2019

      Not a five star hotel”

      After checked in, found a small portion of the room was wet. It was obvious that the cleaners could have spilled some water but did not mop the place till dry. Very slippery and awful. The centralize aircond is noisy, could be due to some loose parts, clicking sound from the aircond could be heard for the whole nite, disrupt sleep. Saw stain on the bedsheet, not acceptable for a 5 star rated hotel. Overall, NOT a five star hotel. Maybe 2 or 3 star only. Disappointing.

      Reviewed July 15, 2019

      Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 15, 2019
      Pullman Kuching Hotel
      9.2
      Exceptional
      Liong from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in May 2019

      Long review suitable for all”

      I stayed at two international brand in Kuching, Pullman and Hotel H during my last business travel. Price - Pullman more expensive and gave me room facing dark alley. Hotel H gave me river view room. Location - Similar Cleanliness - Similar Hospitality - Hotel H 5 stars. Pullman need to improve on your hospitality, to meet your 5 stars rating! Facilities - Pullman is a newer hotel, and have glamour lobby but the room and amenities rather disappointing if compare to Hotel H Pullman need to improve the taste of your breakfast.

      Reviewed June 23, 2019

      Dear Mr.Liong, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that we will have our Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 22, 2019
      Pullman Kuching Hotel
      8.4
      Excellent
      Delfika from Indonesia
      Family with teens
      Superior Twin Room
      Stayed 1 night in June 2019

      Great place, sad breakfast.”

      The view from my room is central of the city, the room was great. Sadly, when breakfast I saw flies on the food and some was flying around the buffet. I told the staff about it & they swapped the food.

      Reviewed June 23, 2019

      Dear Ms Delfika, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 22, 2019
      Pullman Kuching Hotel
      9.2
      Exceptional
      Twee from Malaysia
      Business traveler
      Superior King Room
      Stayed 3 nights in May 2019

      Always a great place to stay in Kuching but.... ”

      This is unusual, this round where I had business guest and company mangement staff. We took 7 rooms. We decided to have dinner in the Chinese restaurant one evening. The food was not bad but the waitress initially talking loudly among themselves leaving us to take our own tea and other side dishes. We of course asked for service and one of the waitress came in with a long face and a huff (which started to spoil our dining occasion) then when the supervisor came in we ask him what's going on as there is hardly any service. Later in one of the rooms there were noise and furniture being banged. We noticed the waiter was not serving anymore and the supervisor took over. The service resume... Considering we had a full table of 12 persons, company guest, it is not a good experience to go through. Credit to the supervisor who tried his best to make a bad situation good. Mind you it is the first time I experience this after many years of staying in Pullman Kuching.

      Reviewed May 15, 2019
      8.8
      Excellent
      Defi from Indonesia
      Business traveler
      Deluxe King Room
      Stayed 1 night in July 2019

      Excellent”

      The Pullman always offers great value and service to the traveller. The rooms are spacious and clean plus the breakfast caters for all tastes with its extensive variety. It is always my preferred place to stay during business trips to the fantastic city of Kuching.

      Reviewed July 08, 2019

      Dear Value Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 15, 2019
      Pullman Kuching Hotel
      5.6
      Christina from Singapore
      Business traveler
      Superior Twin Room
      Stayed 1 night in June 2019

      Above average”

      Room is very spacious and the view from the room is spectacular... overseeing the city skyline and the river. However the room was quite dusty and furnishing was old and not well maintained. The hotel serves a good spread of food for breakfast.

      Reviewed July 02, 2019

      Dear Ms.Christina, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 15, 2019
      Pullman Kuching Hotel
      5.2
      ing from Malaysia
      Family with young children
      Superior King Room
      Stayed 2 nights in June 2019

      Above average”

      Hotel in front only allow fancy car to park and hotel guest after chopping at counter still need to pay that is really stupid management , hotel cleaner doesn’t clean probably the room

      Reviewed July 20, 2019

      Dear Mr.Ing, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 22, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Abd from Malaysia
      Business traveler
      Deluxe King Room
      Stayed 3 nights in July 2019

      Recommended ”

      The best hotel in Kuching for sure

      Reviewed July 18, 2019

      Dear Mr. Abd, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 19, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Hong from Malaysia
      Business traveler
      Deluxe King Room
      Stayed 2 nights in July 2019

      It’s just right at the town area which is convenient to walk around and grab to different place ”

      Rooms are spacious, it’s comfortable and surrounded by all foodies

      Reviewed July 16, 2019

      Dear Mr.Hong, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 17, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Abd from Malaysia
      Business traveler
      Superior King Room
      Stayed 1 night in July 2019

      The best hotel in Kuching”

      Go for high floor for best view. Recommended

      Reviewed July 12, 2019

      Dear Mr. Abd, Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 15, 2019
      Pullman Kuching Hotel
      8.0
      Excellent
      Cheah from Malaysia
      Business traveler
      Superior Twin Room
      Stayed 2 nights in February 2019

      Very good”

      Everything is good, Room is big and clean. Unfortunately, the car park need to paid if own driving. This is unacceptable while you may need to paid few times if in and out the hotel in a day. Hope the hotel management will take action on this matter. Thank you

      Reviewed April 26, 2019

      Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future. Sincerely, Bob Richeal Sibat Guest Experience Executive

      Responded May 12, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Haziati from Malaysia
      Family with young children
      Superior King Room
      Stayed 1 night in March 2019

      Fantastic Stay”

      I was quite impressed with the great customer service demonstrated by the staff during check-in. The staff (Mr. Jack if I remember correctly) was very thoughtful in ensuring that at least 1 of our 2 rooms was ready at 12pm since we had our 3 young kids with us. He even went personally to check the rooms before escorting us to the room and had ensure (without us asking) we had connecting rooms. Fantastic welcome and an even more fantastic stay in their rooms and facilities. Highly recommended.

      Reviewed April 06, 2019

      Dear Ms. Haziati, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

      Responded April 07, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Kalpana from Malaysia
      Group
      Superior King Room
      Stayed 3 nights in March 2019

      Nice hotel!”

      Pros : its at a perfect area, near water front, everything in walking distance, nice big bathroom, big & comfortable rooms, good staff, fast elevator, clean rooms Cons: parking is charged rm2, per entry, should give it complimentary, pool was under maintenance during our 4 days stay. Limited tea & coffee, soaps, shampoo in the room,

      Reviewed March 18, 2019

      Dear Ms. Kalpana, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

      Responded March 19, 2019
      Pullman Kuching Hotel
      8.4
      Excellent
      Tuck from Singapore
      Couple
      Superior King Room
      Stayed 3 nights in February 2019

      Convenient but quiet locality”

      It is on a hill so despite being near town centre and and waterfront it is a work out getting to a from the Pullman on foot. We enjoy walking so it's not a big deal. Otherwise very pleasant stay. Never felt hectic. Very laid back feel.

      Reviewed February 26, 2019

      Dear Valued Guest, Thank you so much for your review for your recent stay with us. We are delighted to hear that you enjoyed your stay with us and that you find our facilities to your liking. We hope you would return again in the future and we look forward to serving you again soon. Once again, thank you for your patronage and for your review on Pullman Kuching. Sincerely, Bob Richeal Sibat Guest Experience Executive

      Responded February 28, 2019
      Pullman Kuching Hotel
      10.0
      Exceptional
      Ngien from Malaysia
      Business traveler
      Superior King Room
      Stayed 5 nights in February 2019

      Spacious, clean and comfortable room and bathroom”

      Stayed for 5 nights at the standard room. Room was spick and span, all lights, devices and equipments working well. Reception and housekeeping staff was very much responsive and pleasant to deal with. Great full for a well equipped gym, but alas swimming pool needs to be better maintained.

      Reviewed February 18, 2019

      Dear Ms Ngien, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we appreciated you sharing your concern and we will informed the relevant department to look into area that you have been highlighted. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Jee Lee Sey Guest Experience Manager

      Responded February 20, 2019
      Pullman Kuching Hotel
      8.4
      Excellent
      Samuel from Singapore
      Solo traveler
      Superior King Room
      Stayed 3 nights in February 2019

      2nd time staying here”

      As usually, gd staff attitude, responsive, big rooms and huge toilets... Gd selection of local delights for breakfast Only down side is that the pool maintenance has deteriorated. Not only the pool looks murky but the sides near the drains had greenish stains

      Reviewed February 14, 2019

      Dear Mr Samuel, Thank you for taking the time to tell us about your experience at the Pullman Kuching . It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we appreciated you sharing your concern and i will inform the relevant department to look into the area that you've been highlighted. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Jee Lee Sey Guest Experience Manager

      Responded February 15, 2019
      Pullman Kuching Hotel
      7.6
      Very good
      Noorazrenne from Malaysia
      Couple
      Superior Twin Room
      Stayed 2 nights in July 2019

      Poor service by the Receptionist”

      Although, the hotel is at a great location and worth every penny, but the service given by the receptionist was bad. I tried to explain about the condition of my booking because there was a mistake with my booking , she just cut me off and did not even want to hear it. I mean, you’re working in a hospitality sector, you should make your guests feel welcome !!!!!!!

      Reviewed July 15, 2019

      Dear Ms. Noorazrenne, First and foremost, thank you for your review and feedback to us on your stay with us recently. I would like to sincerely apologies for some of the service gaps that you encountered during your stay with us. We will definitely take note on it and will ensure that it is rectified. We hope that this experience will not deter you from returning to Pullman Kuching in the near future, and we hope we could better serve you again on your next visit to Kuching. Once again, thank you so much for your patronage and for your review. Your Sincerely, Julia Thomson Guest Experience Executive

      Responded July 15, 2019
      Pullman Kuching Hotel
      12345
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      Pullman Kuching Hotel
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