Excellent 8.2
Based on 2822 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2822 reviews
  • Cleanliness 8.6
  • Facilities 7.5
  • Location 8.6
  • Room comfort and quality 8.4
  • Service 8.2
  • Value for money 8.0
  • Food and dining 7.4
Sort by

Paulina from Malaysia
Solo travelers
Deluxe King Room
Stayed 5 nights in December 2015
Leisure Trip
The comfort of the bed is great, location is good and the food choices for breakfast
I used to have good experience whenever I stayed in this hotel. But this round, a bit unhappy with the check in experience, did not practice first come first serve. Instead, who can get their attention will get served. Housekeeping also not consistent the level of services.
Reviewed December 10, 2015

Salinawati from Malaysia
Business travelers
Deluxe King Room
Stayed one night in November 2015
pleasant stay
good location, nice hotel, comfortable bed
pleasant stay
Reviewed December 10, 2015

Salina from Malaysia
Families with young children
Superior Twin Room
Stayed one night in December 2015
convenient location
the bed and bathroom
Pleasant
Reviewed December 10, 2015

KAI from Malaysia
Families with young children
Superior King Room
Stayed one night in December 2015
Recommended for family travelling
Very good environment and good view. Everything you got in the room like hair dryer, iron, safety box, and cloths hanger. Hotel around got shopping mall and store.
Enjoy and relax, would come and stay again.
Reviewed December 09, 2015

Shazharn from Malaysia
Business travelers
Deluxe King Room
Stayed one night in August 2015
Wished I could have stayed longer
Huge room, gym, pool
Love the huge room with great view. Great facilities - the gym is one of the largest I've used in a hotel. Nice pool and spa as well. Adjacent to a mall with few restaurants and short walk to the famed Kuching waterfront with lots more dining options along the way
Reviewed December 07, 2015

shamzumi from Malaysia
Business travelers
Superior King Room
Stayed one night in October 2015
Location
All good as usual
convienience and comfortable
Reviewed December 07, 2015

HO from Malaysia
Business travelers
Superior King Room
Stayed one night in December 2015
Good hotel but .........
Good location, friendly staff, clean room
Is nice hotel but please reminder to bring your teeth brush and personal soap. i very surprise why 5 Star Hotel no provide the teeth brush and soap???????
Reviewed December 07, 2015

Gan from Malaysia
Families with older children
Superior King Room
Stayed 3 nights in December 2015
Family trip
location, food and price
Good location hotel, staff also good service but the room condition no take care well. Especially no good room cleaning service. (No towel, no slipper and no coffee set in room...
Reviewed December 06, 2015

Chwee from Malaysia
Couples
Superior King Room
Stayed 2 nights in March 2015
Disappointing 5 Star
Location, Size and View
We expected more from a 5 star Pullman. At best, we only felt it behaved like a Four Points. The place needs serious maintenance as it does not come across as a 5 star at all; dirty walls and glass panels. Even the rooms did not provide a complete compendium of amenities that a 5 star should. Hand towels and small towels were missing. Toothbrushes and vanity cotton buds etc are not complete. The mini bar is not stocked, slippers were not available are just but a few that is so obvious that the hotel has failed its 5 star rating. Even the staff service is lacking as they do not come across as being keen to serve. In fact, they appear to be short staffed and over worked. Room Tip: All rooms come with good view, and is quiet.
Reviewed December 04, 2015

Beng from Malaysia
Business travelers
Superior King Room
Stayed one night in October 2015
Value for mony
Location
friendly front line. strategic location
Reviewed December 04, 2015


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: