Stay at PULLMAN in Luang Prabang ”

This is a beautiful hotel set in the middle of paddy fields. High quality rooms and equipment. Staff were excellent and very attentive. The hotel is about 5 kilometres from Luang Prabang. There is a free shuttle service to town which is good. It would be even better if it was more frequent, particularly in the evening. The only negative thing about the hotel is that the water tanks run out of water sometimes, which can be very inconvenient. Given that the hotel is described as a 5 star hotel, this is an issue that the hotel should as a matter urgency looking to rectify. The only other issue I was surprised about was the hotel does not have a jaccuzi and the gym etc which they have, you have to pay. Normally, these facilities are free to hotel guests, as it certainly was the case when I stayed at the PULLMAN in Miri, Borneo last year. In all other aspects, I was very satisfied with my stay at the Pullman Luang Prabang and hence my 5 star rating. I am certainly hoping to return

Fantastic!”

We stayed for four nights at the Pullman and had a fantastic time. The staff were super friendly and helpful. They really go the extra mile for their guests! The room was spotless! The restaurant at the resort was very good and extremely reasonable. The general manager, Denis, was terrific. He always took time out of his busy schedule to say hello and to make sure everything was going well. The hotel is located a bit out of town so you can relax away from the hubbub of the town centre. There is a shuttle bus that will take you to town and pick you up to bring you back to the hotel. We can’t wait to stay with them again on our next visit to Luang Prabang.

Nice getaway”

Great service from all staff and also facilities. It’s out of town but shuttle is available. Superb breakfast and room is new and clean. However, it will be nicer if he Hotel provides shuttle in early morning for guests to join merit making with monk which is one of highlighted activities in Luang Prabang. In overall, it’s a nice getaway place to stay.

Amazing hotel!!!”

What a wonderful resort! We absolutely loved our stay at the Pullman. The service was exceptional - everyone was so thoughtful about even the smallest details. We were upgraded to a large and lovely room. The rooms are new, clean and comfortable - we loved the large shower and bathtub. The hotel has 3 different pools all with beautiful views. We appreciated the quiet of the adults only pool. The restaurants and food were delicious. The hotel was offering a great deal for the spa and we were impressed with the quality of service. Although this hotel is not in town, it is a short van ride away. The setting of the hills and gardens is peaceful, relaxing, and exactly what we were looking for! I cannot wait to come back!

Recent Stay ”

We recently stayed at Pullman for 2 nights. The hotel was beautiful. Restaurant food was really nice and the breakfast buffet had a great selection. We had a minor mixup where they tried to check another guest into our room, but they apologized and provided a fruit basket. The staff were all friendly and helpful booking shuttles to / from town. Would recommend staying here.

The most amazing hotel!”

Loved every bit of our stay at The Pullman. They gave us a complimentary room upgrade, and were so accommodating the whole time. The hotel is absolutely stunning and the staff does everything they can to make you feel comfortable and relaxed.

great place for a vacation in an underdeveloped country”

The title speaks for itself.

A quiet slice of paradise”

My girlfriend and I were blow away by the gorgeous grounds of the hotel, the rooms, and especially the friendly and attentive staff. They went above and beyond to learn our names, remember details of our stay, and make suggestions for each day we were there. Additionally, after a motorbike accident they took extra care to make sure my girlfriend was comfortable, safe, and had access to the local hospital. I can't say enough for how the employees and hotel staff made this beautiful place feel truly luxurious.

Exceptional”

This is one of the best places I have ever stayed. The pools were so beautiful and the whole property had such a relaxing feel. Even though it’s a little out of town, the free shuttle service was very easy. We only ate at the restaurant one day because it was a little outside our price range but the food we did have was delicious. Would absolutely stay here again if we came back!

Superb & Impressive!!!”

-Great designed room as the hotel is quite new. Comfy bedding. -Excellent staff...helpful...smiling face...great service mind at every single contact points. -Great landscape design. -Great breakfast food & big space room.

Beautiful hotel in a magical landscape”

Great place, wonderful pools, gorgeous location in the mountains / breakfast and dinner were also topnotch. Staff who drove the carts were wonderfully friendly. Just make sure if you have kids that you're not forced to pay extra if booking through agoda. When I booked it stated my kids would stay free - then when I showed up they tried the old "bait and switch," explaining that I'd have to pay extra because of hotel policy. I held my ground and they eventually agreed because of what was published on agoda. But I shouldn't have had to go through such an uncomfortable situation while on vacation.

Landscaping alone is worth the cost of stay”

Absolutely beautiful resort. Staff are great as well. Decent spread at breakfast. Well-equipped gym. One thing I feel can be improved is the frequency of the shuttle bus into town. Pro tip: A/C takes a while to cool the room down in the summer months. While not the most environmentally friendly, I'd leave it on even when I'm out of the room.

Loved it.”

Food was great and reasonable prices. People bent over backwards to do anything they can for you. Wonderful place

perfect”

we loved this resort! Everything was great apart from the fact that the electricity went off and on several times. The pool was great. The room was spacious and comfy. it was located not very far from the downtown. about 10 minutes ride. But the fare of airport transfer was not very reasonable.

Customer service was brilliant and superb”

The staff (especially Wing Ki) were attentive and friendly, even the GM was hospitable and very approachable. They made the entire experience awesome. The facilities (gym, pool) and surroundings were pleasant and relaxing. Beds were comfortable and room was cosy. There were some administrative screw up during check-out due to unaccounted deposit. The hot water supply was not ideal, not hot and slow. Water pressure in the shower and toilet were low. Wifi connection was intermittent.

Beautiful surroundings”

Really beautiful hotel with amazing surroundings. The breakfast is really not worth the money so I would suggest going to the main street for food. The hotel can arrange the pick ups for you (40,000 if I remember correctly). Cleanliness in the room wasn't the best but the staff are very responsive and willing to help with anything you might need. There is nothing near the hotel so keep in mind you'll need to travel. You can arrange a much cheaper airport transport if you book with any of the local guys yourself (18 USD from the hotel).

Exquisite location and beauty”

Food could be a lot better to entice guests to eat other than breakfast. The rooms are clean but could be updated for a lighter more modern feel. ) a bit dark and heavy). Staff for the most part is lovely but many can not speak English especially in the dining room. Overall a lovely place to stay. Recommend.

Great 4 day break at Pullman Luang Prabang.”

A little out of town but regular shuttle bus service meant this was not a problem. Staff very friendly and helpful. We loved the grounds with rice fields and organic garden, as well as three pools and many seating areas. Will definitely recommend to family and friends.

Beautiful”

Lovely quiet grounds with natural views. Two nice big pools and staff who are willing to please.

Terrible service”

Hotel rooms and grounds are nice but service is awful. Hotel van that was supposed to pick us up never showed up. It took bartender 30 minutes to make drinks that we ordered when there were no other people in the bar. Food and drinks are below average and extremely overpriced.