This property is in high demand!
37 travelers have booked today.
Pullman Miri Waterfront offers a prime riverside location with stunning Baong River views, featuring an infinity pool, serene marina activities, diverse dining, and a vibrant nightclub—ideal for two travelers seeking both relaxation and adventure. Pullman Miri Waterfront, located in Miri's Commercial Center, offers vibrant shopping, dining, and entertainment nearby. Explore landmarks like Miri Handicraft Centre and Bintang Megamall, then unwind with a scenic pool, steam room, and luxurious amenities. Rooms feature ocean or city views, free Wi-Fi, air conditioning, and premium toiletries. Guided tours are available, ideal for two travelers seeking cultural and urban adventures. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Located in heart of Miri
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
Yoga room
37 travelers have booked today.
Based on 16,088 verified reviews
9.0
8.9
8.9
8.8
8.7
Location rating score
Value for money | 8.7 |
Location rating | 9.0 |
Nearest airport | Miri Airport (MYY) |
Distance to airport | 8.2 km |
Does Pullman Miri Waterfront have bars on the premises?
Delight in your favorite cocktails or mocktails at Pullman Miri Waterfront with the property's accessible bar. Visitors can also take a nice relaxing drink at a poolside bar on hot sunny day, or switch it up and enhance your evening fun at nightclub.
Does Pullman Miri Waterfront offer airport transfer?
Pullman Miri Waterfront offers airport transfer service upon request with an additional fee of 75 MYR in local currency. To request, check the box on the booking form just before the payment page.
What type of water sports activities are available at Pullman Miri Waterfront?
Pullman Miri Waterfront features water sport activities which includes snorkeling for you to take advantage of.
Does Pullman Miri Waterfront offer dry cleaning services?
Yes! Pullman Miri Waterfront features dry cleaning service that is available all throughout your stay, ensuring that you're always looking your best in your favorite outfit. Please contact the property for more information.
What public parks are in close proximty of Pullman Miri Waterfront?
While residing at Pullman Miri Waterfront, take joy in your morning or evening walk at nearby park which include Miri City Fan, MY Planet Online Station, and Pelita Park.
What are the property's policies for children's bedding at Pullman Miri Waterfront?
Pullman Miri Waterfront's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How many rooms does Pullman Miri Waterfront have?
Pullman Miri Waterfront has a total of 328 rooms.
What was the average room rate for Pullman Miri Waterfront been in the past month?
The average room rate for Pullman Miri Waterfront in the past month is 222.09 MYR, compared to city's average of 163.01 MYR.
What payment options are supported at Pullman Miri Waterfront?
Pullman Miri Waterfront supports up to 3, with payment card options including Visa, MasterCard, and American Express.
What is the typical rating that past Business travelers' have given to Pullman Miri Waterfront?
Verified business travelers that have stayed at this property have given Pullman Miri Waterfront an average rating of 8.7. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Pullman Miri Waterfront?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may ask for early check-in or late check-out during booking, subject to availability. Guest visitors checking in or out before or after the specified time frame may be charged an additional fee.
Luxury and Tranquility at Pullman Miri Waterfront
Welcome to Pullman Miri Waterfront, a 4.5-star hotel nestled in the heart of Miri, Malaysia. With its stunning waterfront location and luxurious amenities, this hotel offers a perfect blend of comfort and elegance for both business and leisure travelers.
Pullman Miri Waterfront boasts a total of 328 well-appointed rooms, each designed to provide a relaxing retreat after a long day of exploring the city or attending meetings. Whether you choose a spacious deluxe room or a luxurious suite, you can expect modern furnishings, plush bedding, and breathtaking views of the city or the picturesque waterfront.
Check-in at Pullman Miri Waterfront begins at 2:00 PM, allowing you ample time to settle in and make the most of your stay. The friendly and professional staff will be ready to assist you upon arrival, ensuring a seamless check-in process. When it's time to bid farewell to this enchanting hotel, check-out is until 12:00 PM, giving you plenty of time to enjoy a leisurely breakfast or pack your belongings at your own pace.
Families traveling with children will be delighted to know that Pullman Miri Waterfront welcomes little ones with open arms. Children between the ages of 6 to 11 can stay free of charge, making this hotel an ideal choice for a family getaway. With its range of family-friendly amenities and activities, including a swimming pool and a dedicated kids' club, there's no shortage of fun for the young ones.
At Pullman Miri Waterfront, luxury and tranquility await at every turn. Whether you're seeking a relaxing escape or a convenient base to explore the vibrant city of Miri, this hotel promises an unforgettable experience. Book your stay today and indulge in the finest hospitality that Malaysia has to offer.
Unwind and Indulge in Extravagant Entertainment Facilities at Pullman Miri Waterfront
At Pullman Miri Waterfront, guests are treated to a myriad of entertainment facilities that promise an unforgettable stay. The hotel boasts a vibrant bar and nightclub, where guests can dance the night away and enjoy expertly crafted cocktails. Whether you're looking for a lively atmosphere or a more intimate setting, the bar and nightclub at Pullman Miri Waterfront cater to all preferences, ensuring a memorable evening for all.
For those seeking relaxation and rejuvenation, the hotel offers a hot tub, sauna, and steam room. Immerse yourself in the soothing warmth of the hot tub, allowing the bubbling water to wash away your stress. Indulge in the traditional sauna experience, detoxifying your body and promoting overall well-being. Or step into the steam room, where the gentle steam will open up your pores and leave your skin feeling refreshed and revitalized.
Additionally, Pullman Miri Waterfront provides a shared lounge/TV area, perfect for unwinding and socializing with fellow guests. Sit back on comfortable sofas and catch up on your favorite shows or engage in lively conversations with new friends. The shared lounge/TV area offers a cozy and inviting space to relax and connect with others, adding to the overall experience of comfort and enjoyment at Pullman Miri Waterfront.
Unleash Your Inner Athlete at Pullman Miri Waterfront
At Pullman Miri Waterfront, sports enthusiasts will find a plethora of top-notch facilities to indulge in their favorite activities. Tee off at the hotel's own golf course, conveniently located on-site, and enjoy a challenging round of golf amidst stunning surroundings. The fitness center is perfect for those looking to maintain their workout routine, with state-of-the-art equipment and a dedicated staff to assist you. Take a refreshing dip in the outdoor pool or sip on a refreshing cocktail at the poolside bar, while enjoying the picturesque views of the waterfront.
For those seeking a more serene and mindful experience, the yoga room provides a tranquil space to practice your poses and find your inner balance. Adventure seekers can dive into the crystal-clear waters and explore the vibrant marine life with snorkeling activities, or ride the waves with exciting surfing lessons. Best of all, the fitness center is absolutely free for all guests, ensuring that you can stay active without any additional charges. Whether you're a fitness enthusiast or simply looking for some leisurely activities, Pullman Miri Waterfront has something to offer for everyone's sporting needs.
Convenience Facilities at Pullman Miri Waterfront
At Pullman Miri Waterfront, guests can expect a wide range of convenience facilities that enhance their stay in Miri, Malaysia. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day or night, ensuring their cravings are always satisfied. The hotel also offers laundry service, making it easy for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, Pullman Miri Waterfront provides safety deposit boxes, allowing guests to securely store their valuables during their visit. The hotel's concierge is always on hand to assist guests with any inquiries or requests, ensuring a seamless and hassle-free stay. With Wi-Fi available in public areas and free Wi-Fi in all rooms, guests can stay connected and easily access the internet throughout the hotel.
Additional convenience facilities include dry cleaning services, express check-in/check-out for a quick and efficient arrival and departure process, as well as luggage storage to keep belongings safe and secure. The hotel also offers daily housekeeping, ensuring that guests' rooms are always clean and comfortable. With these exceptional convenience facilities, Pullman Miri Waterfront ensures that guests have a truly enjoyable and stress-free stay.
Convenient Transport Facilities at Pullman Miri Waterfront
At Pullman Miri Waterfront, guests can enjoy a range of convenient transport facilities to ensure a seamless travel experience. The hotel offers airport transfer services, making it easy for guests to arrive and depart without any hassle. Whether you're arriving from Miri Airport or heading to your next destination, the hotel's airport transfer service will take care of your transportation needs.
In addition to airport transfer, Pullman Miri Waterfront also provides a variety of other transport options. Guests can choose from a selection of tours to explore the beautiful city of Miri and its surroundings. The hotel also offers valet parking, allowing guests to conveniently park their vehicles upon arrival. For those who prefer to drive themselves, the hotel has an onsite car park, as well as self-parking facilities. Best of all, the car park is free of charge, providing guests with added convenience and value for their stay. If you prefer to travel by taxi, the hotel also offers a taxi service, ensuring that you can easily get around the city with ease. With these transport facilities, Pullman Miri Waterfront makes it effortless for guests to explore the city and enjoy a stress-free stay.
Indulge in Exquisite Dining at Pullman Miri Waterfront
At Pullman Miri Waterfront, guests can experience a culinary journey like no other with a wide array of dining facilities to choose from. Start your day off right with a delicious breakfast buffet at the hotel's restaurant, where a range of continental breakfast options are available to satisfy every palate. Whether you prefer a light and healthy meal or a hearty breakfast to fuel your day, the restaurant has something for everyone.
For those craving authentic Malaysian cuisine, the halal restaurant at Pullman Miri Waterfront is a must-visit. Immerse yourself in the rich flavors and spices of traditional Malaysian dishes, prepared with the freshest ingredients and expertly crafted by skilled chefs. Indulge in local favorites such as nasi lemak, satay, and rendang, and let your taste buds embark on a culinary adventure.
To ensure utmost convenience and satisfaction, Pullman Miri Waterfront also offers 24-hour room service. Whether you're craving a late-night snack or a full-course meal in the comfort of your own room, the hotel's room service is ready to cater to your every need. With daily housekeeping, you can rest assured that your dining experience will be complemented by impeccable service and a clean, comfortable environment.
Luxurious and Spacious Rooms at Pullman Miri Waterfront
Experience true comfort and elegance at Pullman Miri Waterfront with their wide range of room offerings. From the Deluxe Executive Room with its breathtaking sea view to the spacious Premium Superior Twin, there is a perfect room for every traveler.
Indulge in the Deluxe 2 Single Beds room, featuring 48 square meters of space and two comfortable single beds. For those seeking a more luxurious experience, the Deluxe Executive Room offers the same spaciousness, but with a plush king bed. If you prefer a room with a king-size bed, the Deluxe Room 1 King is the perfect choice.
Booking these rooms on Agoda not only guarantees you the best prices, but also ensures a hassle-free experience. With Agoda's easy-to-use platform, you can easily browse through the available rooms, compare prices, and make your reservation in just a few clicks. So why wait? Book your stay at Pullman Miri Waterfront on Agoda today and enjoy a memorable and comfortable stay at the best prices!
Discover the Vibrant Commercial Center of Miri
Situated in the heart of Miri, Malaysia, the Pullman Miri Waterfront offers easy access to the vibrant commercial center of the city. Miri is a bustling coastal town known for its thriving business district and vibrant shopping scene.
Just a short walk from the hotel, you'll find a plethora of shops, boutiques, and malls, offering a wide range of products and services. Whether you're looking for trendy fashion items, electronics, local handicrafts, or souvenirs, the commercial center of Miri has it all. Indulge in some retail therapy as you explore the various shopping complexes, such as Bintang Megamall, Imperial Mall, and Permy Mall.
Aside from shopping, the commercial center is also home to numerous restaurants, cafes, and eateries, where you can savor a variety of local and international cuisine. From traditional Malaysian delicacies to Western favorites, there's something to suit every palate. After a day of exploring the bustling commercial center, unwind with a refreshing drink at one of the trendy bars or lounges scattered throughout the area.
With its convenient location, the Pullman Miri Waterfront offers the perfect base for both business and leisure travelers looking to experience the vibrant commercial center of Miri. Immerse yourself in the energetic atmosphere, indulge in retail therapy, and savor the diverse culinary delights that this bustling city has to offer.
Convenient Transportation Options from the Airport to Pullman Miri Waterfront
Located in the heart of Miri's Commercial Center, Pullman Miri Waterfront offers a luxurious and convenient stay for travelers visiting this vibrant city in Malaysia. When it comes to getting to the hotel from the nearest airports, visitors have several transportation options available.
For those arriving at Miri Airport, the most convenient and time-efficient way to reach Pullman Miri Waterfront is by taxi. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 15 minutes, depending on the traffic. The hotel's central location ensures that guests can quickly reach their destination and start exploring the city's attractions.
Alternatively, visitors can also book a private airport transfer through the hotel. This option provides a hassle-free experience, as guests can relax and enjoy a comfortable ride directly to Pullman Miri Waterfront. The hotel's concierge can assist in arranging this service, ensuring a smooth and seamless arrival experience for guests.
No matter which transportation option you choose, the journey from the airport to Pullman Miri Waterfront promises to be convenient and stress-free, allowing you to start your stay at this exceptional hotel with ease.
Explore the Rich History and Natural Beauty near Pullman Miri Waterfront
Nestled in the heart of Miri, Malaysia, Pullman Miri Waterfront offers easy access to a plethora of fascinating landmarks and attractions. Just a short distance away, you'll find Canada Hill, a significant historical site that played a pivotal role in the region's oil industry. Take a stroll up the hill and marvel at the panoramic views of the city and the South China Sea.
For nature enthusiasts, Miri City Fan is a must-visit destination. This sprawling park features beautifully landscaped gardens, a tranquil lake, and a variety of recreational facilities. It's the perfect spot for a leisurely walk or a family picnic.
If you're craving some beach time, head to Esplanade Beach or Taman Selera Beach. These pristine stretches of sand offer a serene escape from the bustling city. Feel the warm sand between your toes as you soak up the sun or take a refreshing dip in the crystal-clear waters.
For a taste of Miri's vibrant cultural heritage, visit the Tua Pek Kong Temple and San Ching Tian Temple. These ornate temples showcase intricate architecture and provide a glimpse into the city's multicultural roots.
With its convenient location near these landmarks and attractions, Pullman Miri Waterfront is the perfect base for exploring the rich history and natural beauty of Miri, Malaysia.
Convenient Public Transport Stations Near Pullman Miri Waterfront
Located in the heart of Miri, Malaysia, Pullman Miri Waterfront offers easy access to a range of public transport options. Just a short distance away from the hotel, you'll find the City Bus Terminal, providing convenient connections to various parts of the city. Whether you're looking to explore the vibrant local markets, visit popular attractions, or simply get around town, the City Bus Terminal offers a reliable and affordable mode of transportation.
For travelers looking to venture further afield, the Pujut Bus Terminal is also within close proximity to the hotel. This bus terminal serves as a major transportation hub, connecting Miri to other cities and towns in Malaysia. From here, you can easily embark on exciting day trips to nearby national parks, such as Lambir Hills National Park or Niah National Park, where you can immerse yourself in the breathtaking beauty of nature.
With these convenient public transport stations nearby, guests at Pullman Miri Waterfront can explore the city and beyond with ease, making it an ideal choice for both business and leisure travelers.
A Gastronomic Paradise
Pullman Miri Waterfront is surrounded by a plethora of dining options that will satisfy even the most discerning food lovers. Just a stone's throw away, you can indulge in a delectable buffet spread at Seoul Garden Buffet & Hot Pot Permaisuri Imperial City Mall or savor the tantalizing flavors of local cuisine at Ming Cafe Miri Borneo. For those seeking a trendy dining experience, Avocbar Malaysia offers a picturesque setting by the marina, while 2020 Cafe serves up a fusion of Western and Asian dishes. Craving Japanese cuisine? Look no further than Excapade Japanese Cuisine Tanjong Lobang, known for its authentic flavors and fresh ingredients. If you're in the mood for a cozy cafe atmosphere, Chapter One Cafe is the perfect spot to unwind with a cup of coffee and delicious pastries. For dim sum lovers, Lao Yang Dim Sum is a must-visit, offering a wide variety of steamed and fried dumplings. Don't miss out on the mouthwatering local delights at Selera Rasa Segar, where you can savor traditional Malaysian dishes. For a unique dining experience, head to Ali Papa Cafe, known for its fusion of Asian and Western flavors. And if you're a fan of traditional Malay cuisine, Nasi Ulam Kampung 883 is the place to go. With such a diverse range of restaurants in close proximity to the hotel, you'll never run out of options to satisfy your cravings.
Shop 'til you drop at Miri's vibrant shopping landmarks
Located in the heart of Miri, Pullman Miri Waterfront is surrounded by an array of shopping landmarks that cater to every shopaholic's needs. Just a stone's throw away from the hotel, you'll find Bintang Plaza, Boulevard Hypermarket (Imperial Mall), and Bintang Megamall Shopping Complex. These modern shopping destinations offer a wide range of local and international brands, making it the perfect place to update your wardrobe or find unique souvenirs. For those looking to immerse themselves in the local culture, Miri Handicraft Centre is a must-visit. Here, you can browse through a variety of traditional handicrafts and take home a piece of Miri's rich heritage. If you're in the mood for some retail therapy, head over to Boulevard Shopping Complex and The Imperial Mall, where you'll find a plethora of shops, boutiques, and restaurants to explore. Whether you're looking for fashion, electronics, or local delicacies, Miri's shopping landmarks have got you covered.
Affordable Luxury at Pullman Miri Waterfront
Experience a luxurious stay at Pullman Miri Waterfront without breaking the bank. With an average room price of just $61, this upscale hotel offers exceptional value for money compared to the average price of a hotel room in Miri, which stands at $36.
At Pullman Miri Waterfront, you can indulge in the finest amenities and services without compromising on your budget. Each room is elegantly furnished with modern decor and equipped with top-notch facilities to ensure a comfortable and memorable stay. From plush bedding and spacious bathrooms to high-speed internet and flat-screen TVs, every detail is thoughtfully designed to cater to your needs.
Furthermore, the hotel boasts a range of world-class facilities including a stunning infinity pool, a fully-equipped fitness center, and a rejuvenating spa. Whether you're traveling for business or leisure, Pullman Miri Waterfront offers a truly luxurious experience at an affordable price. Book your stay now and elevate your trip to Miri to new heights.
Highly Recommended Hotel with Excellent Location and Friendly Staff
Pullman Miri Waterfront in Miri, Malaysia is a highly recommended hotel that offers an excellent location and friendly staff. Guests who have stayed at this hotel have expressed their satisfaction and mentioned that they would definitely stay here again and highly recommend it to their friends and relatives. The hotel is known for its cleanliness, with guests praising the clean rooms and beautiful facilities. The staff at Pullman Miri Waterfront are also commended for being very helpful and friendly, making guests feel welcome and taken care of. Additionally, the hotel's great location is highlighted, with many restaurants nearby and spacious, clean rooms. Overall, Pullman Miri Waterfront offers an excellent stay experience that keeps guests coming back for more.
A Luxurious Stay with Exceptional Facilities and Service
Pullman Miri Waterfront in Miri, Malaysia is a hotel that consistently receives positive customer reviews for its outstanding facilities, impeccable cleanliness, and prime location. With an impressive overall rating of 8.8, this hotel offers a luxurious stay that exceeds guests' expectations.
One of the standout features of Pullman Miri Waterfront is its exceptional facilities. With a rating of 8.8, guests are delighted by the range of amenities available. Whether it's the well-equipped fitness center, the refreshing outdoor pool, or the relaxing spa, this hotel ensures that guests have everything they need for a comfortable and enjoyable stay. The attention to detail in the design and maintenance of these facilities creates a welcoming and luxurious atmosphere that guests appreciate.
Another aspect that guests rave about is the hotel's cleanliness, which received a rating of 8.9. Pullman Miri Waterfront takes great pride in maintaining a spotless environment throughout the property. From the pristine guest rooms to the sparkling common areas, guests can relax and unwind in a clean and hygienic setting. This commitment to cleanliness contributes to the overall positive experience and leaves a lasting impression on guests.
Furthermore, Pullman Miri Waterfront's location, rated at 8.9, is another highlight that guests frequently mention. Situated in a prime waterfront location, guests have easy access to stunning views and a vibrant atmosphere. Additionally, the hotel is conveniently located near popular attractions, shopping centers, and dining options, making it an ideal choice for both leisure and business travelers.
Overall, Pullman Miri Waterfront consistently receives high ratings for its exceptional facilities, impeccable cleanliness, and prime location. Guests can expect a luxurious stay with top-notch amenities, a spotless environment, and convenient access to the best of Miri, Malaysia.
Excellent8.9
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 1 year(s).
We would like to inform you that our hotel currently undergoing renovation of our Gymnasium and expected to be completed by the end of November 2024. As a result, the gym will be temporarily closed during this period.
Provided by verified guests of
Excellent
Check-in was smooth. Free parking. Staff were friendly and accommodating to provide me room with view to see fireworks and even provide complimentary cake for my engagement proposal. Executive rooms had access to executive lounge where I could bring free wine to my room. The food was okay only, what was expected, the typical intercontinental food. The breakfast at the executive lounge was good. What wasn’t so good was that there was a hot water interruption which affected us in the morning as we couldn’t enjoy a hot shower in the morning. The drainage of the bathtub of our room couldn’t keep water in the bathtub hence no bubble bath. The glass window of our hotel room was also cloudy and it was blurry to take photos of the outside. Otherwise our room was spacious and comfortable to sleep at night.
Dear Jonathan, Thank you for taking the time to tell us about your experience at the Pullman Miri Waterfront. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Guest Experience Manager.
I’m a regular guests staying in Pullman. Last weekend, we were given room 901 at level 9. Upon check in, we realised the room looked quite dark. Although the view of the room is facing the town area, we didn’t mind. We just wanted a place to enjoy our staycation. But what bumped us off was the big glass window filled with so much algae growing on the glass. We complained to the duty manager to arrange another room for us. Good thing they acted fast and have us checked in to another room in another floor. With better view and cleaner room. However, we still found some oily fingerprint stains on the glass area… and there was some green algae mould sticking outside the glass window. we were quite sad that Pullman cleaning service is not as great is before. we hope they could improve more on this area. The positive side though, their bed and toilet is clean and comfy as ever
Dear Melena, Thank you for taking the time to share your detailed feedback about your recent stay with us at Pullman. We sincerely appreciate your loyalty as a returning guest and are glad to hear that our team acted promptly to accommodate your room change request. Please accept our apologies for the cleanliness issues you encountered with the windows in both rooms. This falls short of the high standards we strive to uphold, and we truly regret the inconvenience caused. Your feedback has been shared with our housekeeping and maintenance teams to ensure thorough inspections and deeper cleaning protocols, particularly for window areas, are reinforced. On a positive note, we’re delighted to hear that you found the bed comfortable and the bathroom to our usual standards of cleanliness. Your satisfaction is important to us, and we’d love the opportunity to welcome you back for a more seamless experience on your next visit. Warm regards, Jean Wong, Guest Experience Manager.
I guess, this is the best of the best hotel i stay so far eventho others hotel is the best. I really recommended others to experience to stayed in pullman hotel. Best service. For advice, those others receiption staff should learn from the muslim staff with the tudung who manage to solved problem in the hotel. Dont lets costumer waiting just because the housekeeping still cleaning the rooms. Before costumer arrive to the hotel, the room should be ready to be occupy. Because the lady that i mention above, i rated to this hotel 10/10. Congratulations and thanks for good service for all the staff manage to solve the matters.. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Dear azman, Many thanks for your rating on your recent patron to Pullman Miri. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you. Warm regards, Jean Guest Experience Manager.
Arrived late at 8pm, checked in, wanted to shower before dinner but we couldn’t because we wanted to change room as the room was smelling of strong cigarettes. It was fine, we told them no worries, just change us to a new room that doesn’t smell like cigarettes and we will come back after dinner to move our things in again. As we reach at 1.30am, we were expecting to just get into our room, shower and sleep as it has been a long day and it was very late. When we got in, started showering and then found out that the soap dispenser was empty, and we needed to have a good shower as we had a long day out. Apart from that we got onto the bed, the bedsheets had a lot of stains on it right in the middle of the bed and it was disgusting. We even have pictures to prove all these. After all these problems, we called to complain to the manager about the first room with the cigarette smell which then he replied,”oh it’s no big deal because the housekeep just forgot to spray the perfume in the room and I replied him, isn’t this a non smoking room? And he answer yes it’s a non smoking room. After that he very smart to tell us that he will send soap up and also arrange a person to change the bedsheets for us. So does he expect us to wait there and watch the housekeeper change the bedsheets? I told him enough was enough, just get us another clean room so we can shower properly and rest peacefully tonight. All we needed was a good shower and a peaceful sleep isn’t it as simple as that?. One mistake is fine with the first room, however the second room with another few mistakes is just too much to handle plus we were just too tired and our patience has run out with this kind of service from a 5 star hotel especially at 1.30am. I think this hotel has fallen behind with standards as it was much better before. I believe it’s not worth the price anymore.
Dear Edwin, Thank you for sharing your feedback about your stay with us. We are truly sorry for the multiple inconveniences you faced—from the cigarette odor in your initial room to the unacceptable condition of the second room’s amenities and linens. This is not the level of service we pride ourselves on, and we deeply regret the frustration and exhaustion this caused, especially after such a long day. Your experience highlights clear gaps in our housekeeping and room inspection processes, particularly during late-night arrivals when comfort is most critical. We have addressed these issues with our team to ensure stricter checks for cleanliness, stocked amenities, and adherence to non-smoking policies. Spraying air freshener is never a substitute for proper odor elimination in a non-smoking room, and we apologize for the manager’s dismissive response—this does not reflect our standards. With sincere apologies, Jean Wong, Guest Experience Manager.
Airport transfer
Located in heart of Miri
Free Wi-Fi in all rooms!
Hot tub
“Nice place but....”
This is not my 1st time staying at Pullman Waterfront Miri. I love staying here due to the location, the parking facility and the view from the room window. Everytime I go down to Miri, I always stay here. And everytime I stay here, I ALWAYS ask for the room with the Sea horse statue view. However, for my 6th-7th May stay, the staff have ignored my request of wanting a room facing the seahorse statue! Though she did read my request on my booking email. Secondly, we reached the hotel early on 6th May around 10 ish am and were told that the room was not ready. Hence we went 'jalan²' first while waiting for the hotel staff to call us. And they did call us but past the check in time of 12 noon! Lastly, my husband ask for a late checkout of 1pm today (7th) and the hotel staff gladly let us, HOWEVER, he has no courtesy to even ask for the room card key from my husband (to amend it so that we will not be locked out if we were to come back to our room at 12noon) which my husband did being locked out from the room (luckily I was still in the room). When we told him about this - he simply say 'did you change the key card?' Like.. so its my husband's fault? It is very dissappointing to be treated the way they treat us although we are their regular customers but I also think such treatment should not happen to anyone else... to Pullman waterfront Miri Management, you guys should consider reviewing whatever needed to be reviewed, cos we see some slack in terms of your service as well as cleanliness (your hotel room window need some cleaning)
Dear Zainab, Thank you for sharing your detailed feedback about your recent stay with us on 6th-7th May. We truly appreciate your loyalty as a returning guest and sincerely regret that we did not meet your expectations this time. We apologize for not honoring your Seahorse statue view request, the delayed room readiness upon early arrival, and the oversight with your late checkout key card access. These lapses in service are not reflective of our usual standards, and we take your comments very seriously. Your remarks regarding window cleanliness have also been noted and will be addressed with our housekeeping team. We are reviewing our procedures to ensure better consistency in service and guest experience moving forward. Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. Best regards, Jean Wong, Guest Experience Manager.