Pullman Phuket Arcadia Naithon Beach Resort
Pullman Phuket Arcadia Naithon Beach Resort
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"Great location, easy access to beach, amazing pool"

Tina

April 10, 2018

Ocean Room - View Pullman Phuket Arcadia Naithon Beach Resort
Ocean Room - View
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Lobby Pullman Phuket Arcadia Naithon Beach Resort
Lobby
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Lobby Pullman Phuket Arcadia Naithon Beach Resort
Lobby
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Interior view Pullman Phuket Arcadia Naithon Beach Resort
Interior view
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Excellent
Location
8.1
See all 63 photos Pullman Phuket Arcadia Naithon Beach Resort
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Pullman Phuket Arcadia Naithon Beach Resort

Excellent location
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Excellent
From 643 reviewsSee what guests said
8.6
Recommended by 91% of guests
Value for money8.3
Distance to city center30 km
Location rating8.1
Nearest airportPhuket International Airport (HKT)
Distance to airport5.8 km
Has restaurantYes
  • Airport transfer

  • 170 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.0
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago | 11 travelers are looking at this property right now
1 Bedroom Pool Villa
1 Bedroom Pool Villa
...
  • Ocean view
  • 170 m²/1830 ft²
  • 1 king bed
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Grand Deluxe
Grand Deluxe
...
  • Garden view
  • 55 m²/592 ft²
  • 1 king bed
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Ocean Room
Ocean Room
...
  • Ocean view
  • 46 m²/495 ft²
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Garden view
  • 46 m²/495 ft²
  • 1 king bed
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Grand Ocean
Grand Ocean
...
  • Ocean view
  • 55 m²/592 ft²
  • 1 king bed
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Single Deluxe
Single Deluxe
...
  • 46 m²/495 ft²
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Double Grand Deluxe
Double Grand Deluxe
...
  • 55 m²/592 ft²
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Double Superior Ocean View
Double Superior Ocean View
...
  • 55 m²/592 ft²
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Twin/Double room - Sea View
Twin/Double room - Sea View
...
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    Triple Room Panoramic
    Triple Room Panoramic
    ...
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      More about Pullman Phuket Arcadia Naithon Beach Resort

      More about Pullman Phuket Arcadia Naithon Beach Resort

      "The staff are super friendly"

      Reviewed December 17, 2017

      Mohd I. from Malaysia

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      Couple

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Thai cuisine
      Thai cuisine
      Sangswan Resort and Restaurant
      6.4 km Thai
      Alex and Luna
      9.3 km Thai
      Asian cuisine
      Asian cuisine
      Blue Siam
      9.5 km Asian, Seafood, Thai
      Oriental Spoon
      9.7 km Asian, Gluten Free, Seafood

      What they offer

      "Pros: Great location."

      Rashid from Oman

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      Couple
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (643)Booking.com Reviews (912)
      8.6
      Cleanliness8.9
      Facilities8.9
      Location8.1
      Room comfort and quality9.0
      Service8.8
      Value for money8.3
      Provided by verified guests of Agoda
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      Room type
      1 Bedroom Pool Villa
      Ocean Room
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      Grand Deluxe
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      Showing 486 verified guest comments
      12345
      7.2
      Very good
      Kamonpan from Thailand
      Group
      Grand Deluxe
      Stayed 1 night in September 2018
      You get what you paid”
      Location is far from city and tourism spot. Great facility and friendly staff. View in room is not that you expected
      Reviewed September 19, 2018
      7.2
      Very good
      ian from United Kingdom
      Couple
      Deluxe Room
      Stayed 5 nights in August 2018
      Nice place, but a few issues”
      Great place generally and good location near a lovely beach. Room was damp, floor got wet from condensation often - this was the most annoying part of our stay. Staff were polite and good for the most part but on occasion not the most helpful. Breakfast was very good.
      Reviewed September 11, 2018
      8.8
      Excellent
      Ashfaqul from Canada
      Couple
      Ocean Room
      Stayed 2 nights in August 2018
      Excellent”
      The staff were excellent. always smiling and helpful. English was a challenge. We took the hotel car to tour, the driver's language skill was poor. The room was very nice, however the main desk was bend, drawers not working.
      Reviewed September 04, 2018
      9.2
      Exceptional
      Adam from United Kingdom
      Group
      Deluxe Room
      Stayed 2 nights in August 2018
      Big sprawling hotel with areas to improve on”
      Naithon is has a really nice beach but the place is dead in low season. The Pullman however seemed incredibly busy. The location, beach view and pools are really nice and has a good gym and loads of restaurant choices. But the place felt a bit over run at times. Especially at check-in which seemed to take an age as those checking in and checking in caused big queues. And there's a lot of kids at the main pool which we weren't expecting. Overall nice hotel for a couple of days, especially as so close to airport.
      Reviewed August 23, 2018
      7.6
      Very good
      FATT from Singapore
      Family with young children
      Grand Ocean
      Stayed 4 nights in August 2018
      Very good”
      We stayed here for 4 nights and thoroughly enjoyed ourselves! Pros: helpful staff, great facilities, spacious room, amazing view (we stayed at ocean view), when we checked in, the sofa was already made into a cute little bed for my 3yo Daughter, with pillow and duvet! Love the main swimming pool for the view. And a direct beach access in 5 mins, very convenient! Cons: location is near airport but far from everything else (e.g Patong Beach, Phuket town, etc). But the best decision we made was to rent a car throughout our stay. The taxi were really expensive. From the airport to the hotel was $550bhat, even though it was just a 10-15mins ride. Breakfast Buffet selection was boring. Especially for the “hot food”, for 5 days, we had the same pork/chicken/beef ball noodles soup. It will be nice to change the buffet line daily, for guests who stayed a longer period.
      Reviewed August 22, 2018
      10.0
      Exceptional
      TIMOTHY from Malaysia
      Family with young children
      Ocean Room
      Stayed 5 nights in August 2018
      Superb hotel!”
      One amongst the best location and hotels we have stayed in Thailand
      Reviewed August 19, 2018
      8.8
      Excellent
      Riadh
      Couple
      Grand Deluxe
      Stayed 9 nights in July 2018
      Excellent location and facilities.”
      They need to pay more attention to ‘house keeping ‘ for guests who are staying for a week or more. We often had to ask for things like soap / shower gel/ towels etc. I think a “check list” system for the cleaners would be helpful
      Reviewed August 15, 2018
      Dear Riadh, We truly appreciate you sharing your feeling with us. On the positive side, glad you have enjoyed the hotel facilities as well as the location. Our goal is to provide a totally satisfying experience for all our guests and it appears on the occasion we let you down with the cleanliness. We would like to express our most sincere regret. Please rest assured that appropriate action has been taken with our room attendants and housekeeping supervisor, to ensure that the standard is keep consistency. We hope you will give us the opportunity of welcoming you again in Pullman Phuket Arcadia. In the meantime, We remain at your disposal should you require any further assistance. Kind regards, Brett Wilson General Manager
      Responded August 19, 2018
      Pullman Phuket Arcadia Naithon Beach Resort
      4.4
      TOMOHIRO from Japan
      Solo traveler
      Grand Deluxe
      Stayed 2 nights in July 2018
      bad service”
      Check-in is late, taxi will forget to call. It was the most terrible hotel I have ever had.
      Reviewed August 14, 2018
      Dear Tomohiro, Thank you for your recent stay at Pullman Phuket Arcadia and taking the time to tell us about your experience. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciated if you could share us more in details about your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Pannaphat Lapa Director of Rooms
      Responded August 19, 2018
      Pullman Phuket Arcadia Naithon Beach Resort
      4.8
      kitleng from Macau
      Family with teens
      Grand Deluxe
      Stayed 1 night in August 2018
      nice resort / unprofesstional staff/ good food/ not very clean ”
      the location is far from anywhere, around the beach had a few restaurants but expensive. Resort is nice and beautiful, buffet breakfast many choice. staff performance is so so for me , for only she said her word and while I want to ask she try to stop me and keep on her introducing.
      Reviewed August 11, 2018
      Dear Kitleng, We would like to thank you for choosing our “Beach House” for your holiday destination and taking the time to share your comments. We are always doing our best to offer our valued guests the best possible experience; trying always to exceed our customers’ expectations and this is why I feel very sad to notice you left us with mixed feelings. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests. We hope that you will give us a chance to regain your confidence and we would love to have you back at our property. You can count on me and the entire team to look well after you and do our best to turn those mixed memories into more positive one. Kind regards, Brett Wilson General Manager
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      Pullman Phuket Arcadia Naithon Beach Resort
      10.0
      Exceptional
      Lee from Malaysia
      Couple
      Grand Deluxe
      Stayed 2 nights in October 2017
      awesome hotel!”
      love the live band at night. awesome view from room and lobby. will be back again definitely!
      Reviewed July 04, 2018
      5.2
      Qi from China
      Couple
      Ocean Room
      Stayed 5 nights in May 2018
      Staff service needs to be improved”
      First of all, the hotel kind of locates in the middle of nowhere, however, we can rent a motor cycle at the little store next to the front gate of the hotel. There is no ATM at the hotel either. We were told there is one across the street of the front gate, but it didn't work. Secondly, the cleaness of the room needs to be improved. Thirdly, we were told that we can get 2 free coke each day, but the staff wouldn't restore free coke back in the fridge unless we wrote a note to remind them. They even ignored us when we called the front desk to complaint, they told us they would put those right away to our room but never did. Last but not the least, the waitress at the restaurant where we had breakfast, we asked them to clean the table we wanted to sit for us, she said OK then never came back again, we told the other girl and she ignored us again. Really pissed us off. We won't recommend it to friends or acquaintance unless the hotel manangement train their staff to the standard that the
      Reviewed June 07, 2018
      Dear Qi, I feel very sorry to read your review that we have failed into delivering a perfect experience for you, reading your comment, we do have several areas in the need of focus and improvement. We are always doing our best to offer our valued guests an exceptional stay with us and this is why today, I feel sad to notice the issues you have faced with unprofessional service from the staff. You can count on me and the entire team to strengthen our efforts and focus on those specific points to learn from your constructive feedback and improve. I truly wish we will have a chance to welcome you back in the future so that we can show you what we are capable off and deliver a true 5 star experience. We hope that you will give us a chance to regain your confidence. Best regards, Brett Wilson General Manager
      Show more
      Pullman Phuket Arcadia Naithon Beach Resort
      10.0
      Exceptional
      Andrew from United States
      Couple
      Deluxe Room
      Stayed 4 nights in May 2018
      Royalty”
      The resort was very beautiful, and staff was friendly and helpful. Would go again if I return to Phuket.
      Reviewed June 03, 2018
      Dear Andrew, Thank you for choosing us and knowing you will be coming back is the biggest compliment we can get. Glad to hear you loved all in our superb ‘’beach house’’ The team is thrilled to know that you enjoyed all the resort and above all, appreciated the staff service and hospitality. The team deserves all the praise they get, as I know they work hard on delivering something we call "Sai Jai" service from the heart and I will make sure we use your kind words to encourage the team to continue their efforts. We look forward to welcoming you back to "our Beach House Your Holiday Home" anytime. Our Resort. Your Playground. Brett Wilson General Manager
      Responded June 07, 2018
      Pullman Phuket Arcadia Naithon Beach Resort
      10.0
      Exceptional
      Naomi from Australia
      Couple
      Ocean Room
      Stayed 2 nights in May 2018
      Heaven on earth”
      Absolutely enjoyed our 2 nights in an ocean view room. I loved the resort, it felt like i was in Jurassic Park, yes it's steep and can be slippery to walk around but that is it's beauty. We were in building 5 which was steps away from the smaller pool, which is lovely and not a far walk down to the resturants and main pool. The most comfortable bed and pillows I have slept in ever in SE Asia. Air conditioning is also very quite. Breakfast is amazing and enjoyed the Italian resturant very much. Yes it's expensive but the quality is there, even the burger and chips by the pool was top quality and really tasty. I hope to one day return here and will spend a few more nights.
      Reviewed May 22, 2018
      9.2
      Exceptional
      Tina from Singapore
      Solo traveler
      Deluxe Room
      Stayed 1 night in March 2018
      Beautiful luxury hotel”
      great location, easy access to beach, amazing pool
      Reviewed April 10, 2018
      We very much appreciate your comments regarding your stay at the Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Tropical regards, Pannaphat Lapa
      Responded April 18, 2018
      Pullman Phuket Arcadia Naithon Beach Resort
      9.2
      Exceptional
      Patricia from Myanmar
      Couple
      Ocean Room
      Stayed 2 nights in March 2018
      Exceptional”
      Lovely room. Friendly and helpful staff. Pretty views. Lovely views from the bar. Nice swimming pools and fitness gym. Looks like a lot of activities for kids too. Good access to the beach. Secluded location so if you like a place where you can easily go into town this not the location for you.
      Reviewed March 29, 2018
      8.0
      Excellent
      Zhengshu from Singapore
      Group
      Deluxe Room
      Stayed 1 night in March 2018
      Quite & Refreshing Stay in Phuket”
      Great stay in Pullman. The proximity to the airport (less than half hour drive) is already an plus. also impressed by the scenery and environment, and concierge services. The only thing that concerned me is there were way more tourists on the beach than expected, but in general this resort is highly recommended.
      Reviewed March 23, 2018
      10.0
      Exceptional
      penprapa from Thailand
      Group
      Ocean Room
      Stayed 2 nights in March 2018
      Exceptional”
      Hotel has the great view, near the airport. Our group join yoga class in the morning and feel good. The teacher is friendly and attentively. But the food is more variety of choices when there are more customers.
      Reviewed March 19, 2018
      8.8
      Excellent
      Thomas from Canada
      Couple
      Deluxe Room
      Stayed 2 nights in March 2018
      A great, secluded stay, only slightly diminished”
      We first stayed here 5 years ago during the soft open, when the hotel was much quieter and more geared towards couples. With all of their amenities open, it has attracted a lot of families with young children, diminishing its appeal as a romantic getaway destination. kids will be screaming around the hotel, pool, restaurants, and beach at pretty much any time of day. However, the rooms are quiet and feel secluded from the rest, the views are spectacular, and the hotel's fit and repair is in good order even after a few years. The only major downturn is the on-resort dining. The breakfast is still wonderful, with tons of options and a complimentary bloody Mary station. Lunch and Dinner at Elements and Vero were super disappointing. Thai dishes were expensive and relatively flavourless, and Italian dishes were even more insanely overpriced ($20 USD for 3 slivers of chewy octopus) and bland. it's too bad since the food here was genuinely great at our last stay, but I'd recommend getting lunch and dinner at the beach now.
      Reviewed March 05, 2018
      8.8
      Excellent
      Anh from United States
      Group
      Grand Deluxe
      Stayed 4 nights in January 2018
      Excellent”
      If you are looking to do tourist things, the location of the hotel is kind of far out. If you’re looking to get away from all the business of the city the location is ideal.
      Reviewed January 30, 2018
      6.0
      Nittha from Thailand
      Couple
      Grand Deluxe
      Stayed 2 nights in January 2018
      good”
      good
      Reviewed January 30, 2018
      12345
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