Excellent 8.5
Based on 321 reviews

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based on 321 reviews
  • Cleanliness 8.9
  • Facilities 8.3
  • Location 8.0
  • Room comfort and quality 9.0
  • Service 8.8
  • Value for money 8.2
  • Food and dining 8.5
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Edwin from Singapore
Deluxe Ocean View
Stayed 3 nights in July 2016
Awesome place. Value for money
2nd time in Phuket. I understand from the locals there (not the hotel staffs) this is a majestic hotel and to my surprise .. Yes it is and wonderful view. Thumbs up, comparing to my first trip. This is way too awesome
Reviewed July 21, 2016

HAN from Singapore
Families with young children
Grand Deluxe Ocean View Great Escape by Pullman
Stayed 2 nights in May 2016
nice view and facility
in general, happy with the hotel facility and staff but quite limited choice of food.
Reviewed July 18, 2016

Corinna from Canada
Grand Deluxe
Stayed 3 nights in July 2016
We returned to this hotel as we were very pleased last year. This year, the hotel has lost its famous Thai hospitality in exchange for mass tourism. It appeared they were understaffed: long waiting time at reception, dishes at breakfast not cleaned away in timely manner, no service of water or food menus at pool unless you go and find staff. The pool was overrun by out of controll children who were let running wild. Although the pool is big there was no area where you would have been able to have a swim. Listening to screaming kids is not my idea of relaxation. Breakfast was not ready at 6:30 and cutlery on the Buffett was missing. All together not the service I had expected from a Pullman Hotel or any other 5 star hotel. If you would like to try their famous seafood buffet, book well in advance. We tried to book at 7:00 in the morning and were told sold out - you should have booked when checking in, which nobody told us. For families with children this is a good place, but if you look for peace and quiet, move on.
Reviewed July 11, 2016

Omjai from Thailand
Deluxe Ocean View
Stayed 2 nights in June 2016
Perfect for hide away
We are very satisfied with everything here. Thank you for making your holiday full of happiness. We travelled in a groups of 3 persons. My parent are 78 yrs. Due to hotel layout, I was a bit worry that they may not be able to walk around. But the hotel prepared everything to make sure that guest can use their facility and be able to enjoy the beach. I'm very happy to see them be able to walk around by themselves conveniently. The staff here is the best that I have ever experienced with. They are very attentive. Whenever they see you wait for something, they will approach you and see what can they do for us. Breakfast is more than enough in term of variety and quality. I read previous review that commented poor breakfast. The hotel must have improved it already this time. We stayed in Ocean View room. It's worth the money. Room is very large with excellence view. We just want to stay inside. So beautiful. Location wise, it's isolated from city and popular place in Phuket. If you are looing for privacy and quietness. This hotel is an ideal w/o paying so high prices like other HIPs hotel. The only down side is you need to check the map well before if you drive by yourself. The road does not have much sign to guide you. Once you found it, it will be much easier. Road condition is very good. In conclusion, we will come back again.
Reviewed July 08, 2016

Philippe from France
Families with young children
Deluxe Ocean View
Stayed 2 nights in July 2016
good and enjoyable
Very nice hotel for a weekend stay. Close to the airport. 2 min walk down to the beach. (nice beach) The hotel is certainly not suitable for party people as it is out of range of those locations. Those who want to have a nice stay with family, that is just a 20 min drive away from the airport, definitely a place to recommend. Very nice staff.
Reviewed July 04, 2016

Sue from Malaysia
Grand Deluxe Ocean View Great Escape by Pullman
Stayed 3 nights in June 2016
An Enjoyable Time
We were charmed by the resort the moment we stepped into the lobby! The view from anywhere on the resort is truly breathtaking. We loved the main pool cause you get the breeze and the sound of the waves hitting the shore down below. Our room was furnished with modern fittings and was gorgeous. We loved that our room was very private and quiet but located close enough to the main building. We also love these little additional touches: the Bluetooth speaker, the international electrical sockets, the mood and ambience light settings, the weave bags for the pool with pool towels pre-packed, the turndown service, the cocktail night, the lounge singer who sang every favourite song of ours. The whole resort was covered with trees that provided shade which made it fun to just walk about while the sea breeze blew. The gym is very well equipped and also had a wonderful view. We had dinner at Vero (Italian) for all 3 nights we were there. Service was amazing and food was delicious. The breakfast spread carried a wide variety (especially the cured meats) and were all delightful. Service throughout the resort, from the concierge to the front desk, to the F&B staff and housekeeping, were top notch. The singer at the lounge was also amazing, he could sing really well and by pure coincidence, he sang all the songs we loved! We only wished there were more Thai food variety in the hotel and more deck chairs at the main pool. Also, some lights blew in our room and some mould are starting to form in the shower area. Otherwise, Pullman was all-in-all a total gem. We loved every single aspect of the hotel and we did wonder if we'll find another hotel more enjoyable after this now.
Reviewed June 29, 2016

woraluk from Thailand
Deluxe Room
Stayed 3 nights in June 2016
Thank you for free spa
Reviewed June 28, 2016

yee from Malaysia
Solo travelers
Grand Deluxe Ocean View Great Escape by Pullman
Stayed one night in June 2016
Excellent !
Staffs are the key of making this hotel outstanding !
Reviewed June 27, 2016

Shing from Hong Kong
Grand Deluxe
Stayed 3 nights in June 2016
Average hotel, high transport fee around.
Reviewed June 23, 2016

JEONGHWAN from South Korea
Deluxe Room
Stayed one night in April 2016
Best resort
Best resort
Reviewed June 21, 2016


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