Pullman Putrajaya Lakeside Hotel
Pullman Putrajaya Lakeside Hotel
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"Its a great hotel, with great rooms great balcony and nice v..."

Hwoei F.

|

March 10, 2018

Executive - Guestroom Pullman Putrajaya Lakeside Hotel
Executive - Guestroom
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Lobby Pullman Putrajaya Lakeside Hotel
Lobby
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Lobby Pullman Putrajaya Lakeside Hotel
Lobby
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Swimming pool [outdoor] Pullman Putrajaya Lakeside Hotel
Swimming pool [outdoor]
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See map Pullman Putrajaya Lakeside Hotel
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Very good
Location
7.7
See all 60 photos Pullman Putrajaya Lakeside Hotel
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Pullman Putrajaya Lakeside Hotel

Very good location
What's nearby?
Very good
From 3615 reviewsSee what guests said
7.9
/
10
Excellent service
8.2
Recommended by 82% of guests
Value for money7.9
Distance to city center35.6km
Location rating7.7
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport17.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Air conditioning

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Booked 37 times in the last 24 hours | 10 travelers are looking at this property right now
2 Bedroom Apartment
2 Bedroom Apartment
...
  • Room size: 155 m²/1668 ft²
  • Courtyard view
  • 1 king bed & 2 single beds
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Deluxe King Room with Balcony
Deluxe King Room with Balcony
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  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed
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King 1-Bedroom
King 1-Bedroom
...
  • Room size: 52 m²/560 ft²
  • Courtyard view
  • 1 king bed
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Deluxe Executive King
Deluxe Executive King
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  • Room size: 52 m²/560 ft²
  • Courtyard view
  • 1 king bed
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Deluxe King Balcony Lake View
Deluxe King Balcony Lake View
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  • Room size: 32 m²/344 ft²
  • Lake view
  • 1 king bed
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Executive Suite with 1 King Bed
Executive Suite with 1 King Bed
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  • Room size: 74 m²/797 ft²
  • Courtyard view
  • 1 king bed
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Deluxe Suite 1 King
Deluxe Suite 1 King
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  • Room size: 65 m²/700 ft²
  • Courtyard view
  • 1 king bed
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Superior 2 Single Beds
Superior 2 Single Beds
...
  • Room size: 29 m²/312 ft²
  • Courtyard view
  • 2 single beds
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Premium Deluxe King Bed
Premium Deluxe King Bed
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed
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Deluxe King Room
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 1 king bed
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What people love about the property

  • "Room clean and big suitable for those stay with kids"

    noor A.

    |

    January 28, 2018

  • "Family place, kids will enjoy"

    sirajul

    |

    January 10, 2018

  • "Overall, great hospitality, great place."

    Haseefah N.

    |

    January 2, 2018

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More about Pullman Putrajaya Lakeside Hotel

More about Pullman Putrajaya Lakeside Hotel

"Room is spacious and exudes class."

Yong B.

|

March 6, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Great hotel with nice view and very clean."

Muhammad

|

March 8, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (3615)Booking.com Reviews (2669)
7.9
/
10
Cleanliness8.2
Facilities8.2
Location7.7
Room comfort and quality8.1
Service8.2
Value for money7.9
Provided by verified guests of Agoda
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All guests (3615)
All room types
Showing 2729 verified guest comments
12345
2.0
Noor from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 1 night in November 2018
nice hotel, smelly toilet and poor service.”
great malay architecture hotel and room decorating but not worth for your money. receptionist very bad. dusty room and smellshit in the toilet. very poor breakfast for RM68. hotel guests charged RM15 for parking. try to write something good but seriously didn't find any.
Reviewed November 12, 2018
4.8
MUZAMIR from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 2 nights in November 2018
DISSAPPOINTING”
Located quite far from shopping malls, restaurant, etc. It is better if you bringing your own car to stay here. But unfortunately, parking in the hotel is not free. You have to pay separately RM 15 when you check out. I am very disappointed that my wife was asked to leave my young daughters (aged 2 months and 7 years) by their own at our room (when I went to work); when she brought them to have breakfast at hotel's cafe - since the breakfast is for TWO ADULT. I totally understand it is for TWO; although many other hotels I stayed kind enough to give complimentary breakfast to my 7 years old daughter - who would eat at most - half bowl of cereal and half glass of juice. Just let them in and my wife is civilized enough not to consume anything to let my daughter have her breakfast.
Reviewed November 11, 2018
Dear Muzamir, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. As you have clearly mentioned, there is a difference between adults and children which were unable to substitute. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you better in the near future.
Responded November 12, 2018
Pullman Putrajaya Lakeside Hotel
4.8
MUZAMIR from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 2 nights in November 2018
DISSAPPOINTING”
Located quite far from shopping malls, restaurant, etc. It is better if you bringing your own car to stay here. But unfortunately, parking in the hotel is not free. You have to pay separately RM 15 when you check out. I am very disappointed that my wife was asked to leave my young daughters (aged 2 months and 7 years) by their own at our room (when I went to work); when she brought them to have breakfast at hotel's cafe - since the breakfast is for TWO ADULT. I totally understand it is for TWO; although many other hotels I stayed kind enough to give complimentary breakfast to my 7 years old daughter - who would eat at most - half bowl of cereal and half glass of juice. Just let them in and my wife is civilized enough not to consume anything to let my daughter have her breakfast.
Reviewed November 11, 2018
Dear Muzamir, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. As you have clearly mentioned, there is a difference between adults and children which were unable to substitute. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you better in the near future.
Responded November 12, 2018
Pullman Putrajaya Lakeside Hotel
10.0
Exceptional
LOW from Malaysia
Family with teens
Superior 1 King Bed Room
Stayed 1 night in November 2018
Excellent Staycation!”
I am writing to express my appreciation for the quality of service you offered me the days of my stay (Room 3225 on 5 Nov 2018, Ref#311756161) at the Pullman Putrajaya Lakeside Hotel. Despite the many offers and choice I received from other hotels in Putrajaya, I decided for Pullman Putrajaya Lakeside Hotel because of the "resort feel" you offered me. It was a good decision; I enjoyed the peace and family time I needed, offered in all the facilities of your hotel. This definitely added to the excellent service of the staff, Jeffrey Hoh (Front Office Manager) allowed us to feel so great and enjoyable during our stay! We do really appreciate for his assistance (especially surprise to my eldest daughter by arranging a birthday cake to her) and this has made our vacation a fantastic experience for our family. I will definitely recommend Pullman Putrajaya Lakeside Hotel to friends and family, and I am very sure that I be back on vacation.
Reviewed November 10, 2018
Dear LOW, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that as a hotel we have EXCEEDED your EXPECTATION creating an EXCELLENT STAYCATION especially in the area of customer services. We are honored that you have singled out Jeffry, our Front Office Manager for superior guest service during your recent stay ensuring that the classic motto in hospitality "Service Before Self" still has its place in Pullman Putrajaya Lakeside. Once again, thank you for sharing your experience, and we look forward to serve you once again in the near future.
Responded November 10, 2018
Pullman Putrajaya Lakeside Hotel
4.0
Wan from Malaysia
Couple
Superior 1 King Bed Room
Stayed 1 night in September 2018
kena perbaiki service”
service bilik teruk nk cek in kul 7 mlm br dpt bilik lama
Reviewed November 09, 2018
6.0
SAKINA from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 1 night in November 2018
Staff is very good.”
Good location
Reviewed November 08, 2018
Dear SAKINA, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you enjoyed the hospitality of our Heartist (staff) for the duration of your stay and it is our sincere wish that you will give us the opportunity to serve you better in the near future.
Responded November 08, 2018
Pullman Putrajaya Lakeside Hotel
10.0
Exceptional
shaiful from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 1 night in August 2018
nice place”
good area.. for rest and relax, clean.. and excellent
Reviewed November 08, 2018
Dear shaiful, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you enjoyed your recent staycation in a clean, relaxing and excellent location in Putrajaya. Your personal rating will surely encourage us to do and be much better in the future. Once again, thank you for sharing your rating and we hope you will give us the opportunity to serve you soon.
Responded November 09, 2018
Pullman Putrajaya Lakeside Hotel
9.2
Exceptional
Hafizah from Malaysia
Couple
Deluxe King Room
Stayed 1 night in October 2018
Exceptional”
First room was dated and the ac was noisy. After we complained, the maintenance comes in and do the maintenance work on the ac, while we were in the room, with stepladders and all. All 4 of them!! Shocking, the very least. Normally you would move the customer to a new room, then do whatever you need on repairs using how many maintenance personnel you need. Not do your repairs and maintenance while the customer was in the room. We didnt accept being treated like that as being normal, especially this is not the first pullman we spent our nights in and lucky enough, they changed us to a different room. The new room was so different from the previous, with new renovations and fittings, even a new set of hd tv. Superb and well done. We loved the new room.
Reviewed November 08, 2018
Dear Hafizah, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. Firstly allow us to apologize for the faulty air-condition in your room as well as for the over enthusiasm of my colleagues from the maintenance department. However we are very happy that waht stared out as a potential challenge turned out to be a perfect stay for you where you had the opportunity to embrace our newly refurbished room with all its to date features and amenities. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you in the near future.
Responded November 10, 2018
Pullman Putrajaya Lakeside Hotel
10.0
Exceptional
Farah
Business traveler
Superior 1 King Bed Room
Stayed 1 night in November 2018
Great place!”
Our room has been upgraded to deluxe room which i love so much! Breakfast buffet was so great and the staffs are all friendly. Really enjoyed our staycation in this hotel.
Reviewed November 07, 2018
Dear Farah, thank you very much for taking the time to share your recent review of Pullman Putrajaya Lakeside. We are happy to read that you LOVED your DELUXE ROOM as well as appreciating the complimentary room upgrade. Thrilled to also hear that you enjoyed our extensive breakfast buffet spread and definitely happy to know that our Heartist (staff) were there to assist you for the duration of your stay. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you in the near future.
Responded November 08, 2018
Pullman Putrajaya Lakeside Hotel
8.4
Excellent
Kin from Malaysia
Couple
Premium Deluxe King Bed
Stayed 1 night in November 2018
It's marvelous! The staff are friendly, helpful, and polite. ”
The hotel room is great to stay. The bed and pillows are very comfy. It is great to have a bathtub there. Buffet breakfast is OK, not bad. To swim in the swimming pool is a great experience coz there is picturesque scenery in front of you.
Reviewed November 07, 2018
Dear Kin, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you consider the hotel to be MARVELOUS as well as for sharing that our Heartist (staff) were friendly, helpful, and polite duration of your stay. As we constantly endevour to better ourselves, your input is definitely welcome. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you better in the near future.
Responded November 07, 2018
Pullman Putrajaya Lakeside Hotel
9.6
Exceptional
sulaiman from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 1 night in February 2018
luxury hotel ”
room is clean and comfort
Reviewed November 03, 2018
Dear sulaiman, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you enjoyed your recent stay at our LUXURY HOTEL with your comfortable and clean room as the highlight of your visit. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you in the near future.
Responded November 03, 2018
Pullman Putrajaya Lakeside Hotel
6.0
yunsik from South Korea
Solo traveler
Superior 1 King Bed Room
Stayed 1 night in October 2018
This hotel is”
Too old. Need renovation.
Reviewed November 02, 2018
Dear yunsik, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. There is an exciting upgrading planed and we can't wait for our valued guest such as yourself to experience and embrace the completed room product. We definitely look forward to welcome you back giving us the opportunity to serve you better in the near future.
Responded November 02, 2018
Pullman Putrajaya Lakeside Hotel
9.2
Exceptional
PUIHAR from Malaysia
Business traveler
Superior 1 King Bed Room
Stayed 1 night in October 2018
a pleace to relax”
Spotless! Loving everything from the staff to the shampoo and yoga matt in the room. Nothing i dislike about this hotel. Pleanty of choices for breakfast. It's a nice place for getaway and recharge.
Reviewed November 01, 2018
Dear PUIHAR, we are really appreciative that you took your some of precious time to share your review of Pullman Putrajaya Lakeside. Definitely happy to read that you enjoyed the assistance of out Heartist (staff) as well as the finer details in your room such as our branded shampoo and yoga mat. We are also glad that enjoyed our extensive buffet breakfast where you were able to enjoy a little bit of everything. We definitely look forward to you return to Pullman Putrajaya Lakeside where we will once again have the opportunity to serve you.
Responded November 02, 2018
Pullman Putrajaya Lakeside Hotel
2.4
Fauziah from Malaysia
Family with teens
Superior 1 King Bed Room
Stayed 2 nights in October 2018
Parking applied for overnight guests. Ridiculous.. pillows smelt bad. Slow house keeping svs,.”
Had to call few times for hse keeping to deliver extra towel, bottled water. Overnight parking is rm15. Ridiculous.
Reviewed November 01, 2018
Dear Fauziah, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. Paid parking is levied on all guest and can be settled upon check-out at the reception. I do apologize for the delay in our housekeeping service however we would also like to share that we have 3 towels in each room with 2 complimentary bottled water for the convenience of our valued guest. Once again, thank you for sharing your experience, and we look forward to serve you better in the near future.
Responded November 01, 2018
Pullman Putrajaya Lakeside Hotel
8.4
Excellent
nor from Malaysia
Solo traveler
Superior 2 Single Beds
Stayed 1 night in September 2018
Excellent”
Room is clean and big. recommended
Reviewed October 31, 2018
Dear Nor, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you enjoyed your BIG and CLEAN room during your recent stay. Once again, thank you recommending us and for sharing your experience, and we hope you will give us the opportunity to serve you in the near future.
Responded November 01, 2018
Pullman Putrajaya Lakeside Hotel
7.2
Very good
zanariah from Malaysia
Business traveler
Superior 1 King Bed Room
Stayed 2 nights in October 2018
Good hotel but bad hospitality ”
Room was awesome, clean and very cosy. It’s worth for money to stay. But only the staff always do some mistakes. First, after my check-in i want to enter the room, the key was not functioning and i cannot enter the room. Call the front desk and the room service come after 15min waiting in front of the room. Then the staff check the previous card and the new card still not function. Then he knocked the door. There someone inside the room which is the room is not available. I going reception again n complain regarding on this matter. She says that the previous staff is confusing with number 10 than 01. And i remind again them are u sure this is the room? And this is the correct card for the new room because she didn’t check the data from my previous card. She calling the bell boy to usherette me to my new room. When i want to enter my room, again the card are not function. Then the bell boy said it’s okay just enter the room with his card and he change the card with the reception. This is my first impression about hotel. Supposed these kind of things shouldn’t happen to this kind of hotel. Then the aircond was not really good. I sleep in sweating and i was too tired to complain about the problem after the previous drama. Complain next morning and they fixed it but didn’t make up my room. Overall my stay quiet a good stay because the room was very good. But if i say about the service quality they need to be improved on that.
Reviewed October 31, 2018
10.0
Exceptional
Hamzah from Malaysia
Family with young children
Superior 1 King Bed Room
Stayed 1 night in October 2018
PNM2018 Best Hotel!!”
For three years i have booked here just for PUTRAJAYA NIGHT MARATHON (2016-2018). And a rest at Pullman after that long run is awesome!!!
Reviewed October 29, 2018
Dear Hamzah, it is definitely an honor to be named the "Best Hotel in Putrajaya" by you and thank you very much for this title as well as taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you have been a loyal and valued guest for the past 3 years. It is such comments and return guest like you that give us the drive to continuously improve ourselves. We look forward to welcome you back to the "Best Hotel in Putrajaya" soon as we also look forward to serving you once again in the near future.
Responded October 29, 2018
Pullman Putrajaya Lakeside Hotel
10.0
Exceptional
Muhammad from Malaysia
Couple
Superior 1 King Bed Room
Stayed 1 night in October 2018
Superb”
I got free room upgrade and the room are superb. Nice fittings and window view bathtub. My staycation with my wife here are memorable. Also good breakfast with plenty of choices.
Reviewed October 28, 2018
Dear Muhammad, thank you very much for taking the time to share your recent review of Pullman Putrajaya Lakeside. We are happy to read that you truly enjoyed the complimentary upgrade as well as the room that you were upgraded too. We are very happy that as a hotel were able to make your recent staycation with your wife a memorable one. Once again, thank you for sharing your experience, and we hope you will give us the opportunity to serve you soon.
Responded October 29, 2018
Pullman Putrajaya Lakeside Hotel
4.0
warasimah from Malaysia
Business traveler
Deluxe 2 Single beds
Stayed 2 nights in October 2018
Good”
Good
Reviewed October 28, 2018
Dear warasimah, thank you very much for taking the time to share your review of Pullman Putrajaya Lakeside. We are happy to read that you enjoyed a GOOD stay us during your recent visit and we hope you will give us the opportunity to serve you once again in the near future.
Responded October 29, 2018
Pullman Putrajaya Lakeside Hotel
4.8
Jesjit from Malaysia
Couple
Superior 1 King Bed Room
Stayed 2 nights in October 2018
Not so lucky”
Seeing the number of positive reviews here - I guess I got the short end of the stick. Moved rooms twice (total of 3 rooms) - in the space of 2 hours prior to midnight (checked in circa 10PM). Rooms had either bad/ malfunctioning AC, old (and missing) furnishing, ants, close proximity to noisy ballroom, and horrible soundproofing from outdoor noise. The only pros of staying here (from our recent experience) would be: + Amazing wifi speeds + Peaceful and pleasant surroundings (during weekdays/ off peak season) Else, there's nothing really to shout about.
Reviewed October 28, 2018
Dear Jesjit, Firstly, allow me to express my sincere thanks to you, for taking the time to share points of your recent stay with us here and also via an email to our reservations department. It is definitely good to receive either positive or constructive feedback as it will encourage us to do and be better. It is great to hear that you enjoyed the high speed Wi-Fi while appreciating our strategic location by the lake thus taking in the peaceful and pleasant surroundings of the hotel. Yes, it is a great please to stay if you seek the qualities that you have so correctly mentioned. It is also good to understand that you appreciated the room upgrade and the gesture of complimentary parking. Thank you for sharing this with us. However I would also like to offer my sincere apologies for the shortcomings that you experienced as well. Clearly we need to intensify our existing room maintenance program and housekeeping procedures to meet the luxurious expectation of our valued guest.
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