9.1

Exceptional
/10
(1,643 reviews)See what guests said
Highly rated by guests – 89% would recommend
Highly rated by guests – 89% would recommend
Housekeeping6
View4
Food & Dining2
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Reef Hotel Casino 30 m
Green Island 220 m
Night Markets 460 m
Cairns Esplanade Lagoon 490 m
Esplanade Boardwalk 490 m
Michaelmas Cay 560 m
Cairns Aquarium 810 m
Muddy's Playground 1.1 km
Cairns Botanic Gardens 3.9 km
Gallo DairyLand 5.9 km
Nearby landmarks
The Reef Hotel Casino 30 m
Cairns Rainforest Dome 110 m
Pouch Quality Aussie Gifts 140 m
Anzac Park 140 m
Rotary Park 160 m
Martin College 160 m
Blue Sky Brewery 160 m
Figtree Playground 170 m
Reef Teach 170 m
Oceana walk leather 170 m
Pullman Reef Hotel Casino

"Most friendly staff I have ever met before."

Mengxiao - December 18, 2018
Premium Deluxe King Room Water Views 1 King Bed With Single Spa - Bed Pullman Reef Hotel Casino
Swimming pool [outdoor] Pullman Reef Hotel Casino
Swimming pool [outdoor] Pullman Reef Hotel Casino
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Free Wi-Fi

Pullman Reef Hotel Casino

35-41 Wharf Street, Cairns City Center, Cairns, Australia, 4870 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to The Reef Hotel Casino
Within 30 m of property
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 830 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Cairns

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Cairns every 19 minutes on Agoda.com
Value for money8.8
Distance to city center0.1 Km
Location rating9.5
Nearest airportCairns Airport (CNS)
Distance to airport6.0 km

Rooms available at Pullman Reef Hotel Casino

Exceptional
Room comfort & quality
9.4
Premium Junior King Suite Water Views 1 King Bed With Double Spa
...
  • Room size: 54 m²/581 ft²
  • Ocean view
  • 1 king bed
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Premium Deluxe King Room Water Views 1 King Bed With Single Spa
...
  • Room size: 36 m²/388 ft²
  • Ocean view
  • 1 king bed
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Superior King City View
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Superior Twin 2 Single Bed City View with Single Spa
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
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Junior King Suite City Views 1 King Bed With Double Spa
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
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Junior Twin Suite, City Views, 2 double beds with double spa
...
  • Room size: 54 m²/581 ft²
  • City view
  • 2 double beds
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Deluxe King Pool View
...
  • Room size: 36 m²/388 ft²
  • Pool view
  • 1 king bed
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Deluxe Room with 1 King Size Bed and Spa Bath - Pool View
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 king bed
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Deluxe King Room Park View 1 King Bed With Single Spa
...
  • Room size: 36 m²/388 ft²
  • Park view
  • 1 king bed
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DOUBLE DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa
...
  • Room size: 36 m²/388 ft²
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Frequently asked questions

What time is check-in and check-out at Pullman Reef Hotel Casino?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pullman Reef Hotel Casino?

Pullman Reef Hotel Casino is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Pullman Reef Hotel Casino has a car park that's close to the resort. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Cairns with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Pullman Reef Hotel Casino?

Wake up to a great buffet breakfast at Pullman Reef Hotel Casino. Adults can enjoy breakfast offered with an additional charge of 39 AUD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Pullman Reef Hotel Casino?

Pullman Reef Hotel Casino features 3 on-site restaurants for your dining convenience.

Can special events be hosted at Pullman Reef Hotel Casino?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Pullman Reef Hotel Casino?

Pullman Reef Hotel Casino does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Pullman Reef Hotel Casino

  • 10.0

    Exceptional

    "The room was excellent."

    Bronwyn

    |

    December 29, 2020

  • 10.0

    Exceptional

    "Facilities fantastic."

    Anne

    |

    November 22, 2019

  • 10.0

    Exceptional
    Location

    "Loved the location."

    Bronwyn

    |

    December 29, 2020

Property ranking|Compared to 533 Cairns properties
See all rankings
Cleanliness score
9.4/10
Room comfort score
9.4/10
Location score
9.5/10
Service score
9.2/10
Better than
98
%
of Cairns properties
Better than
98
%
of Cairns properties
Better than
96
%
of Cairns properties
Better than
96
%
of Cairns properties
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Overall rating:

9.1

Exceptional
1,643 reviews
Cleanliness
9.4
Facilities
9.1
Location
9.5
Read all reviews >
What travelers say they love:
Excellent customer services;
Man from Australia
Family with older children
More about Pullman Reef Hotel Casino

More about Pullman Reef Hotel Casino

Pullman Reef Hotel Casino is located in the heart of Cairns. This property has an extensive amount of entertainment that can be found nearby the property, such as Great Barrier Reef terminal and the Trinity inlet. Guests can also enjoy Wildlife Dome with koalas, wallabies, and crocodiles in the property complex.

Pullman Reef Hotel Casino is committed to provide guests a comfortable stay by offering the outstanding rooms and suites –all of which are equipped with spa baths and wide balconies.

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Most talked about facilities

Housekeeping

10 mentions

Breakfast

8 mentions

Swimming Pool

3 mentions

Internet

3 mentions

What they offer

10.0

Exceptional

"Every thing was perfect."

Sonja

|

November 22, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Flinders Bar and Grill
Cuisine:Australian
Menu:Buffet
Cafe China Restaurant
Cuisine:Asian
Menu:Buffet
Tamarind
Cuisine:Australian
Menu:Buffet
Cafe China Noodle Bar
Cuisine:Asian
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Pullman Reef Hotel Casino from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.4
Facilities9.1
Location9.5
Room comfort and quality9.4
Service9.2
Value for money8.8
High score for Cairns
Rating
9+ Exceptional (125)
8-9 Excellent (44)
7-8 Very Good (33)
6-7 Good (4)
<6 Below Expectation (6)
Time of the year
Mar - May (49)
Jun - Aug (37)
Sep - Nov (60)
Dec - Feb (66)
Don't miss out!Users are booking a place in Cairns every 19 minutes on Agoda.com
All guests (315)
All room types
All languages

Show reviews that mention 

Showing 212 verified guest comments
12345
10.0
Exceptional
LI from Hong Kong SAR, China
Family with teens
Superior King City View
Stayed 2 nights in November 2012

Comfortable bed, easy access to terminal port ”

Room with great features, comfortable bed, great view of the ocean

The hotel is close to ferry terminal for the Great barrier reef! Walking distance to great restaurant in Cairns! The room is clean and has great ocean view!I stayed with my parents for two nights and would definitely choose Pullman again if we were to visit Cairns again! The only thing I would like Pullman to improve is that there is a charge to wifi in the room! A five star hotel should provide free Internet! But the activity in Cairns can keep you busy!

Reviewed November 14, 2012

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10.0
Exceptional
LI from Hong Kong SAR, China
Family with teens
Superior King City View
Stayed 2 nights in November 2012

Five star service and features”

Easy access to ferry terminal, shopping and restaurants

the hotel is close to ferry terminal for the great barrier reef! walking distance to great restaurant in cairns! the room is clean and has great ocean view!i stayed with my parents for two nights and would definitely choose pullman again if we were to visit cairns again! the only thing i would like pullman to improve is that there is a charge to wifi in the room! a five star hotel should provide free internet! but the activity in cairns can keep you busy!

Reviewed November 14, 2012

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9.2
Exceptional
Mabel from Australia
Couple
Superior King City View
Stayed 3 nights in December 2016

Very nice hotel”

Pullman Reef Cairns Hotel Casino is close to all the places that we wanted to go to. It's not far from the airport. There is underground parking at a small fee. Our booking included hotel breakfast which was very nice. However the swimming pool is smaller than what I thought it would be.

Reviewed January 04, 2017

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10.0
Exceptional
Kylie from Australia
Couple
Superior King City View
Stayed 2 nights in March 2012

Great rooms, great service, great location”

Rooms spa and walkin wardrobe, carparking

our stay at pullmans casino, cairns was a holiday packed into a weekend. the room was large with best feature being the spa. other great features were the king size bed, balcony, and walk in wardrobe, which was great to put all of your luggage out of sight. the room service was easy to order and very quick service, not to mention the scrumptious food. they had an underground car park which was easy to access. location was near the esplanade and shops everywhere. pullmans made it a very enjoyable experience.

Reviewed March 23, 2012

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8.7
Excellent
Rolando from Australia
Couple
Premium Deluxe King Room Water Views 1 King Bed With Single Spa
Stayed 1 night in March 2014

Luxurious big deluxe room with great ocean view”

Nice Luxurious big deluxe king room with ocean view and good breakfast

Our stay at Pullman Reff Cairns Hotel Casino was pleasant except for some minor complaints regarding a particular housekeeping supply,which the day time reception manager apologised and tried to compensate with the problem very quickly. I specially thank Jennifer for the professional approach to the problem. The hotel is good to stay when you are at the casino and is very near the wharf to the great barrier fast crafts. It is close to the restaurants and our room has a very nice ocean view and balcony. Front desk staff are well attentive and friendly and breakfast is very good.

Reviewed March 23, 2014

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9.7
Exceptional
YANG from China
Couple
Premium Deluxe King Room Water Views 1 King Bed With Single Spa
Stayed 2 nights in December 2012

Lovely hotel with nice design ”

Jacuzzi in open area

It is a very nice 5 stars hotel located in perfect location which is close to shopping mall, retaurants, casino and reef fleet terminal where many cruises depart from. Cheap parking- $8 per night.The thing I love most was the design of bathroom in the deluxe King room, which could be open to the bedroom. Soaking in the jacuzzi bath, you can watch TV and enjoy the nice habour view. Although the furniture is a bit old-fashion, most of the 5-star hotels in Cairns are like this.

Reviewed December 13, 2012

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9.0
Exceptional
Lav from Australia
Business traveler
Superior King City View
Stayed 1 night in September 2015

great location, comfy bed and clean room”

location and cleanliness

It is an old hotel that has undergone a 'minor' renovation few years ago. It is worded similarly in their brochures and check-in letter. I still found it to be worthy of its 5 stars based on my stay in hotels in Cairns in the last few months. the rooms are clean and the staff are helpful and polite. During this stay, the only let down for me was the room service. The food that i ordered came out wrong - without the requirements I had made... and for the money paid, it was truly disappointing. It could be a one off ? Also, the room is not equipped with toothbrush, etc - which you get in other 5 star hotels... even in the nearby Shangri-La. Personally, that is not a problem for me but the review did ask if the 5 star rating is worth it and I'd say this may be one of those minor things that could be added to the options.

Reviewed September 13, 2015

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10.0
Exceptional
Golnaz from Australia
Couple
Superior King City View
Stayed 5 nights in December 2019

Awesome stay”

Giving a 5 star rate cannot explain how happy we are with Casino Reef hotel From the first nice smile and assistances of Matthew in the lobby to the the very caring staff like Peter in the restaurant, it was all very pleasing. We enjoyed every minute in this hotel and we would much appreciate everyone’s effort in making us feel great for choosing Casino Reef hotel.

Reviewed December 27, 2019

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10.0
Exceptional
Margaux from Australia
Couple
Superior King City View
Stayed 1 night in January 2012

Ultimate lovers getaway in tropical paradise!”

Fabulous customer service, convenient location, openable windows, tropical interior and amazing memories!

although a bit further out than other hotels, the pullman is still easily within walking distance to all the local shops and sightseeing. our very massive room was located on the sixth level with a view of the pool. loved the pornstar dividers which opened up the bathtub onto the main room ;) the balcony was also generous in size and the amenities plentiful! our only gripe was that there was extra something something in our room as we had advised them that we were celebrating our 10 year anniversary. but as we got the room for such a great deal online (thanks agoda!) we thought we might have been stretching the friendship! on exploration and research we found the facilities of pool, spa and sauna were very well-maintained and irresistible with cairn's sticky sexy climate! glad we stayed for one night before heading up to port douglas, love your work pullman xoxo

Reviewed February 06, 2012

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10.0
Exceptional
Katie
Couple
Superior King City View
Stayed 2 nights in October 2019

Fantastic service and room”

Absolutely happy with my stay at Pullman Reef and would love to stay again. The staff were amazing and friendly - all requests were handled immediately. Room and bath tub were spacious and separate toilet was a winner for us. The location was excellent as we were able to walk to all places that we needed to go. They are also very environment-consicous so amenities were provided on request only. Once requested, they were delivered to my room and some were generous amount. Everything was sparkling clean and we really really enjoyed our stay.

Reviewed November 04, 2019

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8.7
Excellent
Wendy from Australia
Couple
Premium Deluxe King Room Water Views 1 King Bed With Single Spa
Stayed 1 night in November 2012

Lovely hotel - great location - excellent rooms”

reception, service, casino in building, clean & at least 5 star

We had a fantastic time at the hotel with easy check in & out and lovely upmarket facilities/rooms. The hotel is close to all downtown Cairns amenities. Although the casino is within the same building it is not visible from the reception area and does not interfere with the tranquil atmosphere of the hotel. We would definitely stay again.

Reviewed November 18, 2012

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10.0
Exceptional
Greg from Australia
Couple
Superior King City View
Stayed 2 nights in July 2017

The jewel of cairns ”

Exceptional rooms large and comfortable Most of the mini bar contents are free each day and large bathroom with spa bath I wasn't expecting true first class style in cairns or at a casino but it's the only place to stay Free breakfast not only buffet but can order from a menu too The icing on the cake were the superb friendly and attentive staff Truly memorable stay and can't wait to return

Reviewed July 25, 2017

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9.6
Exceptional
Brian from United Kingdom
Couple
Premium Deluxe King Room Water Views 1 King Bed With Single Spa
Stayed 5 nights in October 2016

Visit to Cairns”

Very nice hotel in a great location in Cairns. Superb views from our room across the river. Room was spacious and the 4th floor pool area a nice place to relax. Bit noisy with passing traffic and work going on to update the casino.

Reviewed November 06, 2016

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9.7
Exceptional
sin from Hong Kong SAR, China
Group
Premium Deluxe King Room Water Views 1 King Bed With Single Spa
Stayed 3 nights in July 2012

that is a good hotel in cairns”

love the spa bathtub

good service .clear room .and wonderful spa bathtub.if you in cairns,stay in this hotel,make you fall in love in this hotel , you don't wanna go anywhere anymore.thankyou !i really have a good stay at there

Reviewed August 23, 2012

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9.6
Exceptional
Guat from Singapore
Couple
Superior King City View
Stayed 6 nights in September 2018

Location ”

Good location , friendly hotel staffs . Highly recommend pullman Reefs hotel . Definitely stay there again my next visit .

Reviewed September 23, 2018

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9.7
Exceptional
Leonor from Australia
Couple
Superior King City View
Stayed 2 nights in June 2012

Fantastic hotel and great service”

The spa, size and layout of the rooms and location

My husband and I enjoyed very much our stay at the Pullman and it will definitely be our first option when staying in Cairns.

Reviewed June 07, 2012

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8.8
Excellent
Julie from Australia
Couple
Superior King City View
Stayed 12 nights in June 2016

Great Holiday in Cairns”

Excellent holiday in Cairns, the rooms were nice and the staff were very friendly, happy to assist and help and also come up with great things to see and do. We will be back we love this place. Bob & Julie

Reviewed July 11, 2016

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8.3
Excellent
Catharina from Netherlands
Couple
Stayed 1 night in September 2010

pullman reef casino hotel cairns”

room was very spacious light and colonial white. very comfortable with spa and nice bathroom
restaurants where outdated and casino too

the hotel is nicely situated at short walking distance from the harbour and the esplanade (shops/restaurants and nightlife). the parking is under the hotel and reception on a higher floor. the entrance of the casino and the restaurants are on the groundfloor. there is a bar. huge chinese restaurant and asian restaurant and simple restaurant at the casino. we were expecting more of the hotel. the rooms and lobby are nice but downstairs at the casino area is very outdated. the breakfast roomservice was very good. the balcony is very spacious. we were looking to the sebel hotel and street but not a bad view. at the hotel you have on the top floor above the casino a kind of zoo with birds etc.... we recommend the hotel but not for a too long time.

Reviewed September 21, 2010

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9.3
Exceptional
John from United Kingdom
Business traveler
Superior King City View
Stayed 2 nights in January 2012

Very nice hotel”

Great staff. Friendly Service. Excellent rooms.

I arrived very early in the morning and needed access to the room. The hotel did so. The staff could not have been more pleasant or helpful. Room was excellent. Very spacious. Bed very comfortable. Not so keen on having to go through the casino for lunch at the Flounderrs Bar. I find casinos rather tawdry. Good band playing in the bar in the evening. Centrally located and easy access to shops and Esplanade.

Reviewed January 21, 2012

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9.6
Exceptional
Louise from Australia
Couple
Superior King City View
Stayed 1 night in September 2015

Our goodbye to Cairns”

We had a great room a little bit of luxury to end our trip the far North Queensland Good location, close to all Cairns has to offer. Thank you

Reviewed March 21, 2017

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